the delivery fee was supposed to be waived initially because the website advertised free deliveryThat had nothing to do with my furniture issuesThen I was offered ten percent off the couch after the first time everything was screwed up and after several attempts to reach a manager were madeSince the ten percent was offered the same issue happened two more occasions along with realizing my bed had not even been completely put togetherAnd although they are having me use the floor model as part of my couch...it isn't even attached and does not fix the fact I was treated very poorly and a manager wouldn't even reach out to me when requested until after I contacted the regional manager already over a month into this nonsenseI completely understand delays...it is the manner in which it was handled that was despicableI am displeased that the only answer is take the ten percent or return the furnitureWhat a horrible way to treat a customer who had all intentions of continuing to furnish my home at your establishmentIf only the people in charge had the type of attitude as the man who came to fix my bedHe knew what old fashioned customer service meant to a businessPerhaps Value City is only interested in the type of customer who comes in with their tax refund thanks to welfare and buys a couple things and doesn't come back instead of the customers who work hard for what they have and look for a furniture store they can shop at regularlyGuessing Magnolia won't stay long with this type of business...how disappointing.
I am rejecting this response because:
Regards,
Cassie ***
There was not a call made to me days before there was not a call made to me the day before for a delivery time as it states also there was no message the manager of the monroeville value city is very nasty and rude to customers and he tried to make it like I was lying about not receiving a call I ask him to accommodate me something for there mistake he got nasty bottom line is his customer service skills are horribleI will never do business there or refer anyone to do business
I would like to request that Mr*** submit pictures to the Revdex.com of the issues he is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole
this doesn't address the premise that I was promised that the couch I was purchasing had the lifetime warranty on the frame I would never have purchased the couch without that I even have the brochure that states about the lifetime warranty, the sales associate circled it on the brochure so I know it was discussed
On 10/13/2014, Ms*** made her purchase with American Signature FurnitureThe furniture was delivered to the residence on 10/28/2014.We understand Ms***’s concerns and apologize for the experience that she has had with our company and Uniters NAHer claim with Uniters NA is still
open, so personnel from their Customer Service Department will be in contact with Ms*** to discuss her optionsIf Ms*** wishes to contact Uniters NA in reference to claim #***, she can call 1/###-###-#### to speak to an agent about her claim.Ms*** can also contact Customer Care at 1/88-751-if she needs assistance on our end.Sincerely,Ashley H***terPhone: ###-###-####Fax: ###-###-####[email protected]
On 4/24/16, Ms*** purchased the Soho Red piece living room setThe furniture was delivered to Ms***’s residence on 5/3/16.Upon reviewing Ms***’s complaint through the Revdex.com, the General Manager has been contactedThe refund amount of $has been applied to Ms
***’s Master Card on file as of 7/20/Ms*** should see the amount reflect on her billing statement within 2-business days from the date that the refund was processed within our Corporate Office.We apologize for any inconveniences that Ms*** may have enduredIf there are any remaining questions or concerns that need to be addressed, Ms*** can contact me direct
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
On 02/08/Mr*** purchased Orlando Gray Power reclining Sofa and Loveseats, and the armless Orlando Gray ChairThe merchandise was delivered to Me*** residence on 02/12/16.After reviewing Mr***’s Revdex.com complaint I tried reaching out to Synchrony Bank to add the
months no interest promotion to his account and have all interest fees waived I have been informed that Mr*** has no active accounts with Synchrony Back therefore I could not make any adjustments to Mr*** account If in the event I have the incorrect information I would like for Mr*** to provide The Revdex.com with an active account number so the proper promotions can be added to Mr***’s Synchrony account.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
However, I have made several attempts to contact Value City Furniture via telephone to reorder the furniture as they suggested and am not able to speak with anyoneMy most recent attempt was todayI was connected to voicemail and after holding for more than minutes I hung up and called back and the voicemail said they were closed and it is only 3pmPlease have them call me on my cell phone at ###-###-####Also they credited my account for $on August 6, The total cost I paid was $They still owe me $
On 06/08/2017, Ms*** purchased the piece Destin Sangria patio furniture setAt the time of purchase Value City furniture had a price error on the website and the merchandise was priced at $209.95, opposed to its original price of $2,As it states in our terms and conditions “In cases
where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order onlineIn the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelledAny payments that have been authorized for that order will immediately be reversedShould you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.”Value City Furniture took responsibility of the error and offered, Ms*** a discount of 25% off if she wanted to continue with the purchaseAt this time the purchase has been cancelled and a refund has been submitted back to Ms***.I apologize for any inconvenience, Ms*** may have experienced , If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####***
I'm very dismayed by the actions of Value City FurnitureI stated on my previouscorrespondence that my mattress has some deforming & feel that this particular mattressas some internal defectNot only is it lumpy, it has internal wire that is poking out of themattress(see pictures) this is distressing as this ruins my bed sheets and has poked me.Nothing has been done about this malady.Your serviceman stated that my boards on my base were cut improperly (verticalinstead of horizontalI recently received a set of boards from VCFThey fit on the bedvertical also(see pictures)In essence, I had all the right materials all along.I am still requesting a replacement mattress, as per the warranty that I have with you.Thank you,
On 5/09/Ms*** purchased a 2-piece Bryden Slate living room set and the Dimora White chestThe items were picked up by Ms*** on 5/12/I have spoken to the store Manager who states that we are not able to deliver to Ms*** now that she has moved outside of our operating
areasWe are offering Ms*** the total amount of her invoice to be refunded back to her original method of payment, and she can keep the furnitureI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly
On 2/27/Ms***-*** purchased the Moda Blue 2-piece sectional, as well as the Moda Blue chaiseThe items were delivered to her home on 3/03/I have spoken to the store Manager of this location that is stating the pillows have gone on backorder until the end of July with our vendorAt this time, we can offer the amount of $for the inconvenience of the wait of these pillows, to be processed on Ms***-***’s original method of paymentIf she has any further questions regarding this refund or back order, she may contact the store Manager at ###-###-####I apologize for any inconvenience this may have caused Ms***-***If Ms***-*** has any other questions or concerns, please feel free to the store Manager at ###-###-#### Sincerely, Marian H***
To whom it may concern, [from *** ***] I received a message from *** *** regarding Revdex.com complaint ID *** against Value City FurnitureI am sorry I was unable to respond due to the holidaysPlease note the matter is not resolvedI can forward my email exchanges with MsJenna C*** to you as proof. Her message to you, the Revdex.com, is not entirely true and I still have not received the full refund nor compensation from the claims department for property damage If Revdex.com is able to open the case again, I will continue writing my side of storyOtherwise, I appreciate your time and effort in this matterA bought lesson is the best lesson Thank you
On 06/08/and 06/09/2017, Value City Furniture contacted Ms*** and informed her of the price error on the website On 06/09/2017, Value City Furniture left a voice mail message informing her that she could purchase the patio set with a 25% discount but we have refunded her money and called the invoiceA refund can take 3-business days to process depending on Ms***’s bank.I apologize for any inconvenience Ms***’s may have experienced If Ms***’s has any further questions or concerns she may contact me direct. Sincerely,*** ***Phone: ###-###-####Fax: ###-###-####***
I am working with Ms*** and her warranty company, *** *** to resolve her complaint I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 12/28/2015, Ms*** purchased the Montero Brown 2-piece sectional, the Mosaic 6-piece queen bedroom setMs*** notified Store Personnel on 12/22/to advise the store that she received delivery of the wrong merchandiseMs*** received delivery of the Princeton Brown 5-piece
sectionalIn the interest of Customer Service, the General Manager has contacted Ms*** regarding the wrong merchandise being delivered to Ms***’s residenceMs*** received the delivery of the Montero Bronze 2-piece sectional and the Mosaic 6-piece queen bedroom set on 12/26/Due to this unintentional error and as a token of appreciation to you as our client, we are going to offer a $in store creditThis is the least that we can do to compensate for the inconvenience causedWe do hope this resolution fulfills your expectations and helps clear any deformed image you might have had about our products, services or customer serviceI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
At this time if individuals are getting the patio furniture it would be due to those agreeing to accept the 25% discount, If not all orders have been cancelled A refund can take anywhere between 5-business days to process and be refunded back to Ms*** accountThe offer still applies of a 25% discount if *** *** would like to repurchase the patio furniture The error was not a advertising tactic to get people to shop on the websiteIt was a price error mistake and Value City furniture apologizes for the error that occurred. If *** *** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####***
On 01/12/Mr*** purchased the Carley White bed, the Carley White Nightstand and desk with hutch, the Dylan White Ottoman, Dylan Red ottoman, and the Obsidian White Display BookcaseThe merchandise was delivered to Mr***’s residence on 01/20/17.After reviewing Mr***’s complaint I have
made contact with the Store Manager is stated we can deliver Mr***’s replacement on 02/11/and make him the first stop of the dayMr*** would also be getting $compensation. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
the delivery fee was supposed to be waived initially because the website advertised free deliveryThat had nothing to do with my furniture issuesThen I was offered ten percent off the couch after the first time everything was screwed up and after several attempts to reach a manager were madeSince the ten percent was offered the same issue happened two more occasions along with realizing my bed had not even been completely put togetherAnd although they are having me use the floor model as part of my couch...it isn't even attached and does not fix the fact I was treated very poorly and a manager wouldn't even reach out to me when requested until after I contacted the regional manager already over a month into this nonsenseI completely understand delays...it is the manner in which it was handled that was despicableI am displeased that the only answer is take the ten percent or return the furnitureWhat a horrible way to treat a customer who had all intentions of continuing to furnish my home at your establishmentIf only the people in charge had the type of attitude as the man who came to fix my bedHe knew what old fashioned customer service meant to a businessPerhaps Value City is only interested in the type of customer who comes in with their tax refund thanks to welfare and buys a couple things and doesn't come back instead of the customers who work hard for what they have and look for a furniture store they can shop at regularlyGuessing Magnolia won't stay long with this type of business...how disappointing.
I am rejecting this response because:
Regards,
Cassie ***
There was not a call made to me days before there was not a call made to me the day before for a delivery time as it states also there was no message the manager of the monroeville value city is very nasty and rude to customers and he tried to make it like I was lying about not receiving a call I ask him to accommodate me something for there mistake he got nasty bottom line is his customer service skills are horribleI will never do business there or refer anyone to do business
I would like to request that Mr*** submit pictures to the Revdex.com of the issues he is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole
this doesn't address the premise that I was promised that the couch I was purchasing had the lifetime warranty on the frame I would never have purchased the couch without that I even have the brochure that states about the lifetime warranty, the sales associate circled it on the brochure so I know it was discussed
On 10/13/2014, Ms*** made her purchase with American Signature FurnitureThe furniture was delivered to the residence on 10/28/2014.We understand Ms***’s concerns and apologize for the experience that she has had with our company and Uniters NAHer claim with Uniters NA is still
open, so personnel from their Customer Service Department will be in contact with Ms*** to discuss her optionsIf Ms*** wishes to contact Uniters NA in reference to claim #***, she can call 1/###-###-#### to speak to an agent about her claim.Ms*** can also contact Customer Care at 1/88-751-if she needs assistance on our end.Sincerely,Ashley H***terPhone: ###-###-####Fax: ###-###-####[email protected]
On 4/24/16, Ms*** purchased the Soho Red piece living room setThe furniture was delivered to Ms***’s residence on 5/3/16.Upon reviewing Ms***’s complaint through the Revdex.com, the General Manager has been contactedThe refund amount of $has been applied to Ms
***’s Master Card on file as of 7/20/Ms*** should see the amount reflect on her billing statement within 2-business days from the date that the refund was processed within our Corporate Office.We apologize for any inconveniences that Ms*** may have enduredIf there are any remaining questions or concerns that need to be addressed, Ms*** can contact me direct
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
On 02/08/Mr*** purchased Orlando Gray Power reclining Sofa and Loveseats, and the armless Orlando Gray ChairThe merchandise was delivered to Me*** residence on 02/12/16.After reviewing Mr***’s Revdex.com complaint I tried reaching out to Synchrony Bank to add the
months no interest promotion to his account and have all interest fees waived I have been informed that Mr*** has no active accounts with Synchrony Back therefore I could not make any adjustments to Mr*** account If in the event I have the incorrect information I would like for Mr*** to provide The Revdex.com with an active account number so the proper promotions can be added to Mr***’s Synchrony account.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
This issue is not resolved until the furniture has been delivered The promised made by Value City never seemed to be filled
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
However, I have made several attempts to contact Value City Furniture via telephone to reorder the furniture as they suggested and am not able to speak with anyoneMy most recent attempt was todayI was connected to voicemail and after holding for more than minutes I hung up and called back and the voicemail said they were closed and it is only 3pmPlease have them call me on my cell phone at ###-###-####Also they credited my account for $on August 6, The total cost I paid was $They still owe me $
On 06/08/2017, Ms*** purchased the piece Destin Sangria patio furniture setAt the time of purchase Value City furniture had a price error on the website and the merchandise was priced at $209.95, opposed to its original price of $2,As it states in our terms and conditions “In cases
where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order onlineIn the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelledAny payments that have been authorized for that order will immediately be reversedShould you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.”Value City Furniture took responsibility of the error and offered, Ms*** a discount of 25% off if she wanted to continue with the purchaseAt this time the purchase has been cancelled and a refund has been submitted back to Ms***.I apologize for any inconvenience, Ms*** may have experienced , If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####***
I'm very dismayed by the actions of Value City FurnitureI stated on my previouscorrespondence that my mattress has some deforming & feel that this particular mattressas some internal defectNot only is it lumpy, it has internal wire that is poking out of themattress(see pictures) this is distressing as this ruins my bed sheets and has poked me.Nothing has been done about this malady.Your serviceman stated that my boards on my base were cut improperly (verticalinstead of horizontalI recently received a set of boards from VCFThey fit on the bedvertical also(see pictures)In essence, I had all the right materials all along.I am still requesting a replacement mattress, as per the warranty that I have with you.Thank you,
On 5/09/Ms*** purchased a 2-piece Bryden Slate living room set and the Dimora White chestThe items were picked up by Ms*** on 5/12/I have spoken to the store Manager who states that we are not able to deliver to Ms*** now that she has moved outside of our operating
areasWe are offering Ms*** the total amount of her invoice to be refunded back to her original method of payment, and she can keep the furnitureI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly
On 2/27/Ms***-*** purchased the Moda Blue 2-piece sectional, as well as the Moda Blue chaiseThe items were delivered to her home on 3/03/I have spoken to the store Manager of this location that is stating the pillows have gone on backorder until the end of July with our vendorAt this time, we can offer the amount of $for the inconvenience of the wait of these pillows, to be processed on Ms***-***’s original method of paymentIf she has any further questions regarding this refund or back order, she may contact the store Manager at ###-###-####I apologize for any inconvenience this may have caused Ms***-***If Ms***-*** has any other questions or concerns, please feel free to the store Manager at ###-###-#### Sincerely, Marian H***
To whom it may concern, [from *** ***] I received a message from *** *** regarding Revdex.com complaint ID *** against Value City FurnitureI am sorry I was unable to respond due to the holidaysPlease note the matter is not resolvedI can forward my email exchanges with MsJenna C*** to you as proof. Her message to you, the Revdex.com, is not entirely true and I still have not received the full refund nor compensation from the claims department for property damage If Revdex.com is able to open the case again, I will continue writing my side of storyOtherwise, I appreciate your time and effort in this matterA bought lesson is the best lesson Thank you
On 06/08/and 06/09/2017, Value City Furniture contacted Ms*** and informed her of the price error on the website On 06/09/2017, Value City Furniture left a voice mail message informing her that she could purchase the patio set with a 25% discount but we have refunded her money and called the invoiceA refund can take 3-business days to process depending on Ms***’s bank.I apologize for any inconvenience Ms***’s may have experienced If Ms***’s has any further questions or concerns she may contact me direct. Sincerely,*** ***Phone: ###-###-####Fax: ###-###-####***
I am working with Ms*** and her warranty company, *** *** to resolve her complaint I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 12/28/2015, Ms*** purchased the Montero Brown 2-piece sectional, the Mosaic 6-piece queen bedroom setMs*** notified Store Personnel on 12/22/to advise the store that she received delivery of the wrong merchandiseMs*** received delivery of the Princeton Brown 5-piece
sectionalIn the interest of Customer Service, the General Manager has contacted Ms*** regarding the wrong merchandise being delivered to Ms***’s residenceMs*** received the delivery of the Montero Bronze 2-piece sectional and the Mosaic 6-piece queen bedroom set on 12/26/Due to this unintentional error and as a token of appreciation to you as our client, we are going to offer a $in store creditThis is the least that we can do to compensate for the inconvenience causedWe do hope this resolution fulfills your expectations and helps clear any deformed image you might have had about our products, services or customer serviceI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
At this time if individuals are getting the patio furniture it would be due to those agreeing to accept the 25% discount, If not all orders have been cancelled A refund can take anywhere between 5-business days to process and be refunded back to Ms*** accountThe offer still applies of a 25% discount if *** *** would like to repurchase the patio furniture The error was not a advertising tactic to get people to shop on the websiteIt was a price error mistake and Value City furniture apologizes for the error that occurred. If *** *** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####***
On 01/12/Mr*** purchased the Carley White bed, the Carley White Nightstand and desk with hutch, the Dylan White Ottoman, Dylan Red ottoman, and the Obsidian White Display BookcaseThe merchandise was delivered to Mr***’s residence on 01/20/17.After reviewing Mr***’s complaint I have
made contact with the Store Manager is stated we can deliver Mr***’s replacement on 02/11/and make him the first stop of the dayMr*** would also be getting $compensation. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct