After receiving the replacement pieces on the couch today they are in worse shape than the ones they took from my house
The inspection covers on the back of the furniture are not long enough to reach the Velcro to seal them
The top of the one piece is smashed in and caused very rough looking vinyl that's all wrinkled up because there is no padding in the head rest like the rest of the couch is
I am requesting a replacement of the pieces again or a complete new couch
I have also contacted *** *** who is an attorney who specializes in this sort of problemHe has advised me to try to reach an agreement with you as the manufacturerIf we cannot come to an agreement we will be forced to mover forward with a law suit against VCF for the amount on the charge account at the time of sale
I expect to hear from someone today###-###-####
My name is *** ***
Hopefully, the futon sofa bed will be delivered todayI do not understand why I have been sent receipts that refer to the futon sofa bed as a lounger, both the one that is being replaced and the new one that has been purchasedThere is nothing in the description on the website that indicates that either is a loungerIf it is indeed a lounger, the advertisement on the website is falseThis matter needs to be resolved as soon as possible or we will be facing the same issues with the futon sofa bedPlease have Value City Furniture explain and address this issue.I have attached the following:1) Original receipt for Bennett Futon Sofa Bed2) Description of Bennett Futon Sofa Bed from website3) Description of Ara Futon Sofa Bed (new item that is scheduled to be delivered today, February 25, 2016)4) Receipt received from Value City Furniture with references to both items as loungers
On 2/11/Ms*** purchased the 3-piece Madrid Black sectional, the 3-piece Tribeca nesting table, and the Gallo end tableThe items were delivered to her residence on 2/17/At this time, we are requesting that Ms*** file a dispute against the decision of her claim *** with
UnitersShe may file a dispute in writing at [email protected]; please allow up to days for a response regarding her claimIn addition, we have been in contact with the store Manager, who states that we may be able to order the affected piece and replace it for Ms***If she would like to explore this option, she may contact the store Manager directly at ###-###-####I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact the store Manager at ###-###-#### Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### [email protected]
On 11/27/2017, Ms*** purchased the Ella Charcoal queen bed, 65’ Chandelier floor lamp, and the Carpe Diem accent chair The merchandise was delivered to Ms***’s residence on 01/11/2017.After receiving Ms***’s complaint I have spoken to the Manager who has advised me that we will be
able to have a Service Technician visit Ms***’s residence on 01/25/to assemble the bed Value City Furniture would like to compensate Ms*** $for the inconvenience she has encountered. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 12/05/2015, Mr*** purchased the Austin Walnut piece counter height dinetteThe merchandise was delivered to Mr***’s residence on 12/11/On 12/11/2015, Mr*** notified Store Personnel regarding missing parts to the tableAt that time Mr*** was offered a $
store gift card and $refundThe $refund was completed on 12/17/back to the credit account used in the amount of $In the interest of Customer Service the General Manager has offered to exchange the Austin Walnut counter height table and the Austin Walnut counter height stoolMr*** can anticipate the exchange merchandise at his residence on 01/02/I apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
I apologize for the delay in our resolution regarding Mr***s complaint. I kindly ask that MrSagstetter reject this response and allow additional time for his desired resolution. Please be assured that we are working diligently with the store location and I appreciate Mr
***s patience in this matter.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 04/05/2017, Ms*** purchased the Hanover Queen Storage bed and the Sapphire Blue Queen Mattress set The merchandise was delivered to Ms*** residence on 04/13/2017.Upon receiving Ms*** complaint I would like to inform Ms*** that the instructions are printed on the
back of her receipt that her delivery area must be clear of space to deliver and assemble merchandise I have also confirmed that Ms*** have had a successful delivery on 04/13/2017.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns he may contact me direct
Mr***’s issues have been forwarded to the store location’s General Manager and the AcceptanceNow Manager for further reviewAn agreement has been made that Mr*** will reselect once we receive new inventoryThe issues with Mr***’s AcceptanceNow contract must be handled by a representative of AcceptanceNow. If Mr*** has any further questions or concerns, he can contact the General Manager at the store location at 636-397-or an AcceptanceNow Representative/General Manager in the StPeters, MO location at 636-278-4511.Sincerely,Ashley HunterPhone: 888-751-8552Fax: [email protected]
On 2/01/*** *** purchased the Polaris power reclining sofa, the Cabaret king linen headboard, and the Potomac firepit topThe items were delivered to her home on 2/04/The sofa was then exchanged on 10/05/I have spoken to the store Manager regarding the wait on the parts
Unfortunately, because our parts are coming from our overseas vendor, we are unable to expedite theseThe current wait time on the parts is 4-weeksIf *** ***’s parts do not come in the allotted time frame she may contact the store Manager at ***I apologize for any inconvenience this may have caused *** ***If *** *** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
On 8/01/2016, Mrs*** purchased the Rialto Onyx 2-piece sectionalThe sectional consists of a left-arm-facing sofa and a right-arm-facing corner sofaThe furniture was delivered to Mrs***’s residence on 8/04/2016. Mrs*** called our Delivery Center and had a service
scheduledOnce the Service Technician determined the issue with the seat cushions, parts were orderedDue to the extent of the damages, the corner sofa had to be taken to our repair facility for parts installationThe corner sofa was returned to Mrs*** on 10/11/Another service was scheduled for 11/10/for Mrs***’s claim that she received bed bugs from the corner sofa that we returned to her.We understand Mrs***’s frustrations and want to assist as best as we canDue to the nature of her complaint, we have contacted *** so that they can contact Mrs*** to schedule a licensed technician to provide an inspection of the furniture that coincides with Mrs***’s claim*** will contact Mrs*** within 48-hours to schedule her service callOnce the inspection is completed, *** will provide us with a full report of their findingsWe will be in contact with Mrs*** once we receive this information to discuss the process moving forward.We apologize for the tremendous amount of issues that Mrs*** has experienced, but we will continue to work to resolve the problems.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct. Sincerely,Ashley H***
On 2/17/2018, Ms*** purchased the Abaco dining room set, the Abaco bench, and the Montana manual reclinerThe dining room set and the recliner were picked up at our store location on 2/24/2018.We understand Ms***’s concerns and apologize for the experience that she has had with our
companyThe General Manager at the store location was able to get the bench to his store locationMs*** received the bench on 3/9/2018.If Ms*** has any further questions or concerns, she can contact our store location in Joliet, IL at 815-267-She can also contact Customer Care at 1/888-751-8552.Sincerely,Ashley H***
On 9/28/Mr*** purchased the piece Aventura sectional, 35” Miles Accent Console, The PC black Leaning Bookshelf and the 79” inch Floor LampThe merchandise was delivered to Mr***’s residence on 10/05/2013.After reviewing Mr***’s Revdex.com complaint I have
made direct contact with the Store manager where Mr*** made his purchase, and was informed that the fading Mr*** has experienced is from wear and tear over the accumulated years of having the merchandise in his homeA cleaning kit has been offered to Mr*** to get the fading out of his merchandise The Store Manager has also stated that if Mr*** chooses to purchase new furniture he can go into the store and speak with Management to discuss a discount towards new merchandise being purchased. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 08/30/2011, Ms*** purchased the Branson Brown sleeper sofa, chair and ottoman This merchandise was delivered to Ms***’s residence on 09/02/2011.Upon receiving Ms***’s information through the Revdex.com, I contacted the General Manager In the
interest of customer service, the General Manager has agreed to allow Ms*** to return the merchandise for an in-store credit Ms*** will need to go to the store to choose replacement merchandise and arrange the exchange If Ms*** chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference Ms*** will also be responsible for paying the delivery fee and any additional extended warranties.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 3/29/16, Mrs*** purchased the Karma Smoke ottoman and the Karma Smoke piece sectionalMrs*** received her sectional on 4/23/The ottoman is currently out of stock from the manufacturer.Upon receiving Mrs***i’s inquiry through the Revdex.com, we have contacted
the General ManagerIn the interest of customer service, the General Manager will refund the delivery fee on the invoiceThe General Manager has emailed Mrs*** in regards to how she would like to proceed with accepting delivery or receiving a refund for the ottoman.I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns he may contact me direct
It's all fine and dandy that they will be refunding my money, this is what they are suppose to doI think it is unacceptable that this check is not going out until May 29thThis has been going on Since April 12, and my credit is at stake here, so I've been toldI have taken a lot of time out of my days to deal with this plus the stress of this not being resolved in a timely matterIt didn't take this long to take the money for the purchase, I don't think it's fair that it takes this long to receive a refundThe reason that *** is even waiting for a second check is Value City's error not mineWhy should I be punishedValue City needs to take ownership and compensate the client (me)for all of this waiting
After receiving the correct contact and order information from Mr***, Value City Furniture sent him a gift card in the amount of $which he subsequently usedNo further compensation has been sought or discussions hadWe consider the matter closed and we apologize for any
inconvenience this has caused Mr***Sincerely, Brandy L***
I appreciate Ms*** sending pictures of her merchandise The General Manager has authorized a courtesy service on 05/12/ At this time, Ms***’s merchandise is being repaired and will be returned to her residence once the necessary repairs are completed.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
it is not clear how to submit the pictures to the Revdex.comI am not sure
how the pictures being sent to the Revdex.com will help resolve the caseIf you tell me how to submit pictures I willThis is just another case of Value City Furniture avoiding their warrantyWhy don't they look at the pictures, accept that the couch is defective and either send me the money or a replacement couch that will lastThey sell these warranties with promises of replacing the couch with any damage at all on it and then when something is wrong, they don't resolve iti will try to attach a picture to this email but again, I'm not sure how this will workWhen I bought this warranty they said they would replace or refund the couch if it had any tears and it does
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
After receiving the replacement pieces on the couch today they are in worse shape than the ones they took from my house
The inspection covers on the back of the furniture are not long enough to reach the Velcro to seal them
The top of the one piece is smashed in and caused very rough looking vinyl that's all wrinkled up because there is no padding in the head rest like the rest of the couch is
I am requesting a replacement of the pieces again or a complete new couch
I have also contacted *** *** who is an attorney who specializes in this sort of problemHe has advised me to try to reach an agreement with you as the manufacturerIf we cannot come to an agreement we will be forced to mover forward with a law suit against VCF for the amount on the charge account at the time of sale
I expect to hear from someone today###-###-####
My name is *** ***
Hopefully, the futon sofa bed will be delivered todayI do not understand why I have been sent receipts that refer to the futon sofa bed as a lounger, both the one that is being replaced and the new one that has been purchasedThere is nothing in the description on the website that indicates that either is a loungerIf it is indeed a lounger, the advertisement on the website is falseThis matter needs to be resolved as soon as possible or we will be facing the same issues with the futon sofa bedPlease have Value City Furniture explain and address this issue.I have attached the following:1) Original receipt for Bennett Futon Sofa Bed2) Description of Bennett Futon Sofa Bed from website3) Description of Ara Futon Sofa Bed (new item that is scheduled to be delivered today, February 25, 2016)4) Receipt received from Value City Furniture with references to both items as loungers
On 2/11/Ms*** purchased the 3-piece Madrid Black sectional, the 3-piece Tribeca nesting table, and the Gallo end tableThe items were delivered to her residence on 2/17/At this time, we are requesting that Ms*** file a dispute against the decision of her claim *** with
UnitersShe may file a dispute in writing at [email protected]; please allow up to days for a response regarding her claimIn addition, we have been in contact with the store Manager, who states that we may be able to order the affected piece and replace it for Ms***If she would like to explore this option, she may contact the store Manager directly at ###-###-####I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact the store Manager at ###-###-#### Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### [email protected]
On 11/27/2017, Ms*** purchased the Ella Charcoal queen bed, 65’ Chandelier floor lamp, and the Carpe Diem accent chair The merchandise was delivered to Ms***’s residence on 01/11/2017.After receiving Ms***’s complaint I have spoken to the Manager who has advised me that we will be
able to have a Service Technician visit Ms***’s residence on 01/25/to assemble the bed Value City Furniture would like to compensate Ms*** $for the inconvenience she has encountered. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 12/05/2015, Mr*** purchased the Austin Walnut piece counter height dinetteThe merchandise was delivered to Mr***’s residence on 12/11/On 12/11/2015, Mr*** notified Store Personnel regarding missing parts to the tableAt that time Mr*** was offered a $
store gift card and $refundThe $refund was completed on 12/17/back to the credit account used in the amount of $In the interest of Customer Service the General Manager has offered to exchange the Austin Walnut counter height table and the Austin Walnut counter height stoolMr*** can anticipate the exchange merchandise at his residence on 01/02/I apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
I apologize for the delay in our resolution regarding Mr***s complaint. I kindly ask that MrSagstetter reject this response and allow additional time for his desired resolution. Please be assured that we are working diligently with the store location and I appreciate Mr
***s patience in this matter.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 04/05/2017, Ms*** purchased the Hanover Queen Storage bed and the Sapphire Blue Queen Mattress set The merchandise was delivered to Ms*** residence on 04/13/2017.Upon receiving Ms*** complaint I would like to inform Ms*** that the instructions are printed on the
back of her receipt that her delivery area must be clear of space to deliver and assemble merchandise I have also confirmed that Ms*** have had a successful delivery on 04/13/2017.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns he may contact me direct
Mr***’s issues have been forwarded to the store location’s General Manager and the AcceptanceNow Manager for further reviewAn agreement has been made that Mr*** will reselect once we receive new inventoryThe issues with Mr***’s AcceptanceNow contract must be handled by a representative of AcceptanceNow. If Mr*** has any further questions or concerns, he can contact the General Manager at the store location at 636-397-or an AcceptanceNow Representative/General Manager in the StPeters, MO location at 636-278-4511.Sincerely,Ashley HunterPhone: 888-751-8552Fax: [email protected]
On 2/01/*** *** purchased the Polaris power reclining sofa, the Cabaret king linen headboard, and the Potomac firepit topThe items were delivered to her home on 2/04/The sofa was then exchanged on 10/05/I have spoken to the store Manager regarding the wait on the parts
Unfortunately, because our parts are coming from our overseas vendor, we are unable to expedite theseThe current wait time on the parts is 4-weeksIf *** ***’s parts do not come in the allotted time frame she may contact the store Manager at ***I apologize for any inconvenience this may have caused *** ***If *** *** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
On 8/01/2016, Mrs*** purchased the Rialto Onyx 2-piece sectionalThe sectional consists of a left-arm-facing sofa and a right-arm-facing corner sofaThe furniture was delivered to Mrs***’s residence on 8/04/2016. Mrs*** called our Delivery Center and had a service
scheduledOnce the Service Technician determined the issue with the seat cushions, parts were orderedDue to the extent of the damages, the corner sofa had to be taken to our repair facility for parts installationThe corner sofa was returned to Mrs*** on 10/11/Another service was scheduled for 11/10/for Mrs***’s claim that she received bed bugs from the corner sofa that we returned to her.We understand Mrs***’s frustrations and want to assist as best as we canDue to the nature of her complaint, we have contacted *** so that they can contact Mrs*** to schedule a licensed technician to provide an inspection of the furniture that coincides with Mrs***’s claim*** will contact Mrs*** within 48-hours to schedule her service callOnce the inspection is completed, *** will provide us with a full report of their findingsWe will be in contact with Mrs*** once we receive this information to discuss the process moving forward.We apologize for the tremendous amount of issues that Mrs*** has experienced, but we will continue to work to resolve the problems.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct. Sincerely,Ashley H***
On 2/17/2018, Ms*** purchased the Abaco dining room set, the Abaco bench, and the Montana manual reclinerThe dining room set and the recliner were picked up at our store location on 2/24/2018.We understand Ms***’s concerns and apologize for the experience that she has had with our
companyThe General Manager at the store location was able to get the bench to his store locationMs*** received the bench on 3/9/2018.If Ms*** has any further questions or concerns, she can contact our store location in Joliet, IL at 815-267-She can also contact Customer Care at 1/888-751-8552.Sincerely,Ashley H***
On 9/28/Mr*** purchased the piece Aventura sectional, 35” Miles Accent Console, The PC black Leaning Bookshelf and the 79” inch Floor LampThe merchandise was delivered to Mr***’s residence on 10/05/2013.After reviewing Mr***’s Revdex.com complaint I have
made direct contact with the Store manager where Mr*** made his purchase, and was informed that the fading Mr*** has experienced is from wear and tear over the accumulated years of having the merchandise in his homeA cleaning kit has been offered to Mr*** to get the fading out of his merchandise The Store Manager has also stated that if Mr*** chooses to purchase new furniture he can go into the store and speak with Management to discuss a discount towards new merchandise being purchased. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 08/30/2011, Ms*** purchased the Branson Brown sleeper sofa, chair and ottoman This merchandise was delivered to Ms***’s residence on 09/02/2011.Upon receiving Ms***’s information through the Revdex.com, I contacted the General Manager In the
interest of customer service, the General Manager has agreed to allow Ms*** to return the merchandise for an in-store credit Ms*** will need to go to the store to choose replacement merchandise and arrange the exchange If Ms*** chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference Ms*** will also be responsible for paying the delivery fee and any additional extended warranties.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 3/29/16, Mrs*** purchased the Karma Smoke ottoman and the Karma Smoke piece sectionalMrs*** received her sectional on 4/23/The ottoman is currently out of stock from the manufacturer.Upon receiving Mrs***i’s inquiry through the Revdex.com, we have contacted
the General ManagerIn the interest of customer service, the General Manager will refund the delivery fee on the invoiceThe General Manager has emailed Mrs*** in regards to how she would like to proceed with accepting delivery or receiving a refund for the ottoman.I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns he may contact me direct
It's all fine and dandy that they will be refunding my money, this is what they are suppose to doI think it is unacceptable that this check is not going out until May 29thThis has been going on Since April 12, and my credit is at stake here, so I've been toldI have taken a lot of time out of my days to deal with this plus the stress of this not being resolved in a timely matterIt didn't take this long to take the money for the purchase, I don't think it's fair that it takes this long to receive a refundThe reason that *** is even waiting for a second check is Value City's error not mineWhy should I be punishedValue City needs to take ownership and compensate the client (me)for all of this waiting
After receiving the correct contact and order information from Mr***, Value City Furniture sent him a gift card in the amount of $which he subsequently usedNo further compensation has been sought or discussions hadWe consider the matter closed and we apologize for any
inconvenience this has caused Mr***Sincerely, Brandy L***
I appreciate Ms*** sending pictures of her merchandise The General Manager has authorized a courtesy service on 05/12/ At this time, Ms***’s merchandise is being repaired and will be returned to her residence once the necessary repairs are completed.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
it is not clear how to submit the pictures to the Revdex.comI am not sure
how the pictures being sent to the Revdex.com will help resolve the caseIf you tell me how to submit pictures I willThis is just another case of Value City Furniture avoiding their warrantyWhy don't they look at the pictures, accept that the couch is defective and either send me the money or a replacement couch that will lastThey sell these warranties with promises of replacing the couch with any damage at all on it and then when something is wrong, they don't resolve iti will try to attach a picture to this email but again, I'm not sure how this will workWhen I bought this warranty they said they would replace or refund the couch if it had any tears and it does
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***