I spoke with Mr*** and advised that he is scheduled to receive the box springs on his invoice on 05/27/ I apologized for any confusion and advised that he can reach out to me for any issues that may arise in the future
This issue was resolved with Wells FargoThey have decided to forgive the $interest they say I oweIt seems value city was not honest with them and the agreementWhen I told them I reported this to Revdex.com they had s change of heartThank you
On 08/03/2015, Ms*** purchased the Cordoba Gray 3-piece sectional, the Jordan full corner bed, Dimora white dressing dresser and mirror, and the Dimora white nightstandThe merchandise was delivered to Ms***’s residence on 08/12/After receiving Ms***’s Revdex.com
Complaint the General Manager has contacted Ms*** to offer the option of full credit to select new merchandise, receive a refund or exchange for new merchandiseMs*** would need to contact the General Manager and advise she is following up on her Revdex.com complaintThe General Manager can be reached at 301-731-I apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 5/26/2013, Mr*** purchased the Rialto Brown 2-piece sectionalThe furniture was delivered to Mr***’s residence on 5/29/2013.We understand Mr***’s concerns and apologize for the issues that have occurredPer our policy with furniture that is cracking & peeling, we determine the
prorated amount that is administered as an in-store credit by taking into the consideration the life expectancy of the furniture and the amount of time that Mr*** has had possession of the furnitureMr*** has been offered an in-store credit amount of $298.19, based on the life expectancy of the sectional (years) and the years that Mr*** has had possession of the sectionalThis offer is the most that we can provide in terms of in-store credit, or we can refund the $that Mr*** spent on the extended warrantyMr*** can contact the store location at ###-###-#### with a decision, or he can respond to this message with his decision.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 04/20/2015, Mr*** purchased the Elegance Black sofa, loveseat, ottoman and chair I apologize that this merchandise was discontinued from our inventory before Mr*** was offered an opportunity accept his delivery We understand Mr***’s frustrations and want to assure him
that the appropriate evaluations will be made regarding this inquiry. At this time, Mr*** has received a full refund to his MasterCard Credit Card We deeply appreciate Mr***’s opinion and see it as an opportunity to learn and improve
On 5/25/15, Mr./Ms*** purchased the Mosaic queen panel bed, the Mosaic nightstand, the Rejuvenate queen mattress and box spring set, the Abaco piece dining room set with extra chairs, and the iProtect queen sleep protectorThe nightstand, mattress and box spring set, and the dining room set
was delivered to Mr./Ms***’ residence on 6/5/and the panel bed was delivered on 6/20/Mr./Ms*** were able to take the sleep protector with them on the date that the purchase was made.Upon reviewing Mr./Ms***’ complaint that was filed through the Revdex.com, the General Manager was contacted about the issueMr./Ms*** did not purchase any extended warranties and therefore only had the 1-year manufacturer’s warranty that expired on 6/5/and 6/20/Unfortunately, no services can be provided to Mr./Ms*** once the warranty has expired.I apologize for any inconvenience Mr./Ms*** may have experienced If Mr./Ms*** has any further questions or concerns they may contact me direct
I apologize for the delay in responding to Mr***s inquiry I was advised by the General Manager that the part had arrived and we repaired Mr***s chair on May 17, In the event Mr*** has any additional questions or concerns, he may contact me directly or speak
with the General Manager at the Falls Church, VA location
On 03/02/17, Ms*** purchased the 5x8Domino Purple Shag rug. I have spoken with the vendor of this merchandise and have been informed that they will no longer be manufacturing this color shag rugUnfortunately there is no possible way we can fulfill the order for Ms*** and a
refund has been successfully submitted for Ms***.\I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: it isn't rightBy the time I receive my loves eat granted I'm contacted and asked my availability, it will be two monthsHow you all think that's ok is beyond meAgain, the couch is just sitting down thereHow you all thought it was ok to give me a used or model couch when I purchased it new, is not ok!
Regards,
Terron Gaiter
Thank you very much for your prompt response however the couch you have listed is not the one I was referring to. I have made several purchases from VCF, two of which were for leather sectional couches. The purchase I am contacting about was made January with delivery address *** *** ** Bensenville, ILI purchased the couch for my parents, the payments were under my name (Kamila Sak) but delivery was to my mother (*** ***). I contacted the store to get a copy of my statement to show proof of payment including the warranty (total $1,248.55) they said they can mail it to me.For now I have attached two emails with payment confirmation from Value City Furniture to show proof that a purchase was made, and payment accepted Please look over this information and let me know if you need anything else
On 08/02/2015, Mr*** purchased the 5-piece Neo Classic Cherry queen bedroom set This merchandise was picked up by Mr*** on 08/04/2015.I apologize that Mr***’s dresser was provided damaged and for any frustration this may have caused According to the back of Mr***’s
receipt; once the merchandise is picked up, if damages are discovered, Store Personnel must be notified within days of taking possession to be eligible to refund or exchange It will be the Customer’s responsibility to return any merchandise to the store for service or exchange However, in the interest of customer service, the General Manager has authorized a delivery exchange on 08/12/2015.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
The General Manager has tried to contact Ms*** to offer assistance and help resolve these issues Ms*** can contact the General Manager directly at ###-###-#### and advise that she is following up on his claim with the Revdex.com
On 03/26/2015, Ms*** purchased Barrow side chairsMs*** picked up the merchandise on 03/20/Ms*** notified Store Personnel on 03/28/and advised that of the chairs were wobbly and one would need service to assembleMs*** was advised by Store Personnel to bring
the chair back to the store for repairI apologize for any confusion Ms*** may have experienced regarding the availability of the Barrow side chairs or any incorrect information the Store Personnel may have providedMs*** has been contacted by the General Manager advising that we are willing to order new Barrow side chairsThese chairs will be available for exchange on 05/01/I apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
We understand Mr***’s concerns and apologize for the experience that he has had with our companyThe General Manager at the store location has agreed to refund Mr*** $with the understanding that the furniture carries no more warranty.If Mr*** has any further questions or concerns,
he can contact the store location’s General Manager at 704-571-4200.Sincerely,Ashley H***Phone: 888-751-8552Fax: 614-449-4834ashley.h***@americansignature.com
I received a mattress that's not equivalent to the one I purchasedI also had to pay more money due to the fact my mattress was on sale when I first purchased itAlso since they dont sale the mattress I purchased they stuck me with this cheap brick mattressI paid a extra $out of pocket for a mattress that wasn't the same as the one I purchased years agoI've been going to Drdue to numbness from this new mattress that's very hardMy mattress prior too was a plush pillow topI'm trying to let things be handled before I sue for pain and sufferingAlso the lady I was corresponding with ignored my email I sent her about the mattressVery unprofessionalI'm very unhappy with this companyCustomer services is at all time lowWill never buy furniture or products from hereThere goal an aim isn't to satisfy the paying customerNeed mattress changed asap
On 07/17/2015, Ms*** purchased the Messina Chocolate leather sofa I apologize for the continued damaged merchandise and for any frustration they may have caused I was advised that we are offering Ms*** a complete refund of $for the return of the sofa The Store Manager has attempted to schedule a return of the merchandise but has been unsuccessful I kindly ask that Ms*** contact the General Manager at ###-###-#### and advise that she is following up on her claim with the Revdex.com Ms*** can schedule the piof her merchandise with the Manager and her refund will be processed once the sofa has been returned I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 5/11/2009, Ms*** purchased the 2-piece Walker Chocolate livingroom setThis merchandise was delivered to Ms***’s residence 5/22/2009.Unfortunately, due to the nature of bonded leather, one of the common characteristics includes cracking and peeling As a result, it cannot be
categorized as a manufacturer’s defect and is not covered by any warranty that we offerWe sympathize with Ms***’s situation & would like to offer a $gift card for the inconveniences that she has enduredIf Ms*** accepts this offer, then we will mail the gift card to her from our corporate officeShe will need to contact Customer Care at 1-888-751-with a response.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct as well as the Customer Care phone number listed above
We never received a mattress on 1/14/That was the day we went into VCF to pick out another mattressHowever, we decided that we should receive some of our money back for the inconvenience VCF has causedI have not received a refund and when I called today they are not refunding me all my moneyThis has been by far the worst experience I have had with a furniture storeI called to speak with Karema H*** and customer care act as if she can't receive callsI have not received a call from corporate nor the store manager in regards to this matterVCF customer service is horrible and the do not know how to speak with customersI will never do business with them again and just request that I receive all of my money backI am uploading all receipts that I have since I have been doing business with VCF
The General Manager has tried to contact Ms*** to offer assistance and help resolve these issues Ms*** can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com
I spoke with Mr*** and advised that he is scheduled to receive the box springs on his invoice on 05/27/ I apologized for any confusion and advised that he can reach out to me for any issues that may arise in the future
This issue was resolved with Wells FargoThey have decided to forgive the $interest they say I oweIt seems value city was not honest with them and the agreementWhen I told them I reported this to Revdex.com they had s change of heartThank you
On 08/03/2015, Ms*** purchased the Cordoba Gray 3-piece sectional, the Jordan full corner bed, Dimora white dressing dresser and mirror, and the Dimora white nightstandThe merchandise was delivered to Ms***’s residence on 08/12/After receiving Ms***’s Revdex.com
Complaint the General Manager has contacted Ms*** to offer the option of full credit to select new merchandise, receive a refund or exchange for new merchandiseMs*** would need to contact the General Manager and advise she is following up on her Revdex.com complaintThe General Manager can be reached at 301-731-I apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 5/26/2013, Mr*** purchased the Rialto Brown 2-piece sectionalThe furniture was delivered to Mr***’s residence on 5/29/2013.We understand Mr***’s concerns and apologize for the issues that have occurredPer our policy with furniture that is cracking & peeling, we determine the
prorated amount that is administered as an in-store credit by taking into the consideration the life expectancy of the furniture and the amount of time that Mr*** has had possession of the furnitureMr*** has been offered an in-store credit amount of $298.19, based on the life expectancy of the sectional (years) and the years that Mr*** has had possession of the sectionalThis offer is the most that we can provide in terms of in-store credit, or we can refund the $that Mr*** spent on the extended warrantyMr*** can contact the store location at ###-###-#### with a decision, or he can respond to this message with his decision.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I spoke with Marcus I told him that I would find someone to give me estimate he said ok and he would pay to the services
On 04/20/2015, Mr*** purchased the Elegance Black sofa, loveseat, ottoman and chair I apologize that this merchandise was discontinued from our inventory before Mr*** was offered an opportunity accept his delivery We understand Mr***’s frustrations and want to assure him
that the appropriate evaluations will be made regarding this inquiry. At this time, Mr*** has received a full refund to his MasterCard Credit Card We deeply appreciate Mr***’s opinion and see it as an opportunity to learn and improve
On 5/25/15, Mr./Ms*** purchased the Mosaic queen panel bed, the Mosaic nightstand, the Rejuvenate queen mattress and box spring set, the Abaco piece dining room set with extra chairs, and the iProtect queen sleep protectorThe nightstand, mattress and box spring set, and the dining room set
was delivered to Mr./Ms***’ residence on 6/5/and the panel bed was delivered on 6/20/Mr./Ms*** were able to take the sleep protector with them on the date that the purchase was made.Upon reviewing Mr./Ms***’ complaint that was filed through the Revdex.com, the General Manager was contacted about the issueMr./Ms*** did not purchase any extended warranties and therefore only had the 1-year manufacturer’s warranty that expired on 6/5/and 6/20/Unfortunately, no services can be provided to Mr./Ms*** once the warranty has expired.I apologize for any inconvenience Mr./Ms*** may have experienced If Mr./Ms*** has any further questions or concerns they may contact me direct
I apologize for the delay in responding to Mr***s inquiry I was advised by the General Manager that the part had arrived and we repaired Mr***s chair on May 17, In the event Mr*** has any additional questions or concerns, he may contact me directly or speak
with the General Manager at the Falls Church, VA location
On 03/02/17, Ms*** purchased the 5x8Domino Purple Shag rug. I have spoken with the vendor of this merchandise and have been informed that they will no longer be manufacturing this color shag rugUnfortunately there is no possible way we can fulfill the order for Ms*** and a
refund has been successfully submitted for Ms***.\I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: it isn't rightBy the time I receive my loves eat granted I'm contacted and asked my availability, it will be two monthsHow you all think that's ok is beyond meAgain, the couch is just sitting down thereHow you all thought it was ok to give me a used or model couch when I purchased it new, is not ok!
Regards,
Terron Gaiter
Thank you very much for your prompt response however the couch you have listed is not the one I was referring to. I have made several purchases from VCF, two of which were for leather sectional couches. The purchase I am contacting about was made January with delivery address *** *** ** Bensenville, ILI purchased the couch for my parents, the payments were under my name (Kamila Sak) but delivery was to my mother (*** ***). I contacted the store to get a copy of my statement to show proof of payment including the warranty (total $1,248.55) they said they can mail it to me.For now I have attached two emails with payment confirmation from Value City Furniture to show proof that a purchase was made, and payment accepted Please look over this information and let me know if you need anything else
On 08/02/2015, Mr*** purchased the 5-piece Neo Classic Cherry queen bedroom set This merchandise was picked up by Mr*** on 08/04/2015.I apologize that Mr***’s dresser was provided damaged and for any frustration this may have caused According to the back of Mr***’s
receipt; once the merchandise is picked up, if damages are discovered, Store Personnel must be notified within days of taking possession to be eligible to refund or exchange It will be the Customer’s responsibility to return any merchandise to the store for service or exchange However, in the interest of customer service, the General Manager has authorized a delivery exchange on 08/12/2015.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
The General Manager has tried to contact Ms*** to offer assistance and help resolve these issues Ms*** can contact the General Manager directly at ###-###-#### and advise that she is following up on his claim with the Revdex.com
On 03/26/2015, Ms*** purchased Barrow side chairsMs*** picked up the merchandise on 03/20/Ms*** notified Store Personnel on 03/28/and advised that of the chairs were wobbly and one would need service to assembleMs*** was advised by Store Personnel to bring
the chair back to the store for repairI apologize for any confusion Ms*** may have experienced regarding the availability of the Barrow side chairs or any incorrect information the Store Personnel may have providedMs*** has been contacted by the General Manager advising that we are willing to order new Barrow side chairsThese chairs will be available for exchange on 05/01/I apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
We understand Mr***’s concerns and apologize for the experience that he has had with our companyThe General Manager at the store location has agreed to refund Mr*** $with the understanding that the furniture carries no more warranty.If Mr*** has any further questions or concerns,
he can contact the store location’s General Manager at 704-571-4200.Sincerely,Ashley H***Phone: 888-751-8552Fax: 614-449-4834ashley.h***@americansignature.com
I received a mattress that's not equivalent to the one I purchasedI also had to pay more money due to the fact my mattress was on sale when I first purchased itAlso since they dont sale the mattress I purchased they stuck me with this cheap brick mattressI paid a extra $out of pocket for a mattress that wasn't the same as the one I purchased years agoI've been going to Drdue to numbness from this new mattress that's very hardMy mattress prior too was a plush pillow topI'm trying to let things be handled before I sue for pain and sufferingAlso the lady I was corresponding with ignored my email I sent her about the mattressVery unprofessionalI'm very unhappy with this companyCustomer services is at all time lowWill never buy furniture or products from hereThere goal an aim isn't to satisfy the paying customerNeed mattress changed asap
On 07/17/2015, Ms*** purchased the Messina Chocolate leather sofa I apologize for the continued damaged merchandise and for any frustration they may have caused I was advised that we are offering Ms*** a complete refund of $for the return of the sofa The Store Manager has attempted to schedule a return of the merchandise but has been unsuccessful I kindly ask that Ms*** contact the General Manager at ###-###-#### and advise that she is following up on her claim with the Revdex.com Ms*** can schedule the piof her merchandise with the Manager and her refund will be processed once the sofa has been returned I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 5/11/2009, Ms*** purchased the 2-piece Walker Chocolate livingroom setThis merchandise was delivered to Ms***’s residence 5/22/2009.Unfortunately, due to the nature of bonded leather, one of the common characteristics includes cracking and peeling As a result, it cannot be
categorized as a manufacturer’s defect and is not covered by any warranty that we offerWe sympathize with Ms***’s situation & would like to offer a $gift card for the inconveniences that she has enduredIf Ms*** accepts this offer, then we will mail the gift card to her from our corporate officeShe will need to contact Customer Care at 1-888-751-with a response.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct as well as the Customer Care phone number listed above
We never received a mattress on 1/14/That was the day we went into VCF to pick out another mattressHowever, we decided that we should receive some of our money back for the inconvenience VCF has causedI have not received a refund and when I called today they are not refunding me all my moneyThis has been by far the worst experience I have had with a furniture storeI called to speak with Karema H*** and customer care act as if she can't receive callsI have not received a call from corporate nor the store manager in regards to this matterVCF customer service is horrible and the do not know how to speak with customersI will never do business with them again and just request that I receive all of my money backI am uploading all receipts that I have since I have been doing business with VCF
The General Manager has tried to contact Ms*** to offer assistance and help resolve these issues Ms*** can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com