I spoke with Shawn the general manager at value city furnitureI provided him with photo of my sectionalHe was able to review the photosAt that time he decided to issue us store credit for the damaged sectionalI am very pleased that we were able to come to an agreement regarding the sectionalI really appreciate him taking the time to resolve this matterAt this time, we are satisfied with the outcomeI'm really hoping it was just a fluke with the furniture and this is something we won't have to deal with in the futureAgain, we really appreciate Shawn taking the time
Thank you
I had purchased an extended warranty for this set for a total of five years from date of purchaseI have a receipt for the warranty along with all brochures and paperwork that even says it will cover accidental damageOffering me 20% of the purchase price is not acceptable for meTransporting a piece of furniture of this size from PA to DE alone would cost a sizable amount for a rental vehicle and gas aloneOnce again I purchased an extended warranty and would like to get a proper resolution for this, not 20% of the purchase price
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI will be calling the store today to reach out to the general manager about exchanging the furnitureThank you
On 08/13/2013, Mr*** purchased the Stanford queen mattress and boxspring, the Bally Black queen bed and Dulce Black sofa loungers This merchandise was delivered to Mr***’s residence on 09/25/2013.Store Personnel was not contacted regarding any product/quality issues until 04/09/ On 04/18/2014, a Service Technician visited Mr***’s residence to repair one sofa Mr*** did not contact the Store again regarding any issues until July of At that time, the General Manager requested photos of the merchandise but had never received them.I apologize for any frustrations Mr*** may have experienced regarding his merchandise Mr*** did not purchase any extended warranties and therefore only had the 1-year manufacturer’s warranty that expired on 09/25/2014.However, in the interest of Customer Service, the General Manager has authorized a courtesy repair on the sofa lounger Mr*** may bring his merchandise into the Store for service In the event Mr*** is unable to bring the merchandise into the Store, we would be happy to pick the merchandise up for service for a $delivery fee.There is no guarantee or warranty on the work provided and we will not be able to offer Mr*** any further service on the sofa lounger after this initial repair.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct.Sincerely,Jenna C***
On 07/28/2014, Ms*** purchased the Siena Merlot queen bed frame This merchandise was picked up by Ms*** on 09/08/2014.We regret that we will be unable to satisfy Ms***’s requests However, in the interest of customer service, we would like to extend Ms*** a full refund
for her purchase Ms*** may keep her merchandise or dispose however she feels fit In order to provide a full refund, Ms*** will need to sign an agreement stating the terms of the refund We will notify Ms*** when the paperwork is complete and she may visit her local Store to sign the agreement and receive her refund. Again, we apologize that we were unable to accommodate Ms***’s desired resolution and for any frustration this may cause.Sincerely,Jenna C***
On 01/16/2014, Ms*** purchased the Magellan Black 4-piece sectionalThe merchandise was delivered to Ms***’s residence on 01/23/On 03/20/Ms*** notified Store Personnel that the Magellen Black 4-piece sectional power recliner was sparking when Ms***
used the power reclinerMs*** also notified Store Personnel that sparks came from the button as well as smoke and the power in her living room went outMs*** was advised that we would exchange her Magellan Black 4-piece power reclining sectional on 03/25/Ms*** ca anticipate delivery of her exchange merchandise on 03/31/After receiving Ms***’s Revdex.com complaint the General Manager has filed a Public Accident reportThe accident report has been filed and forwarded to our Risk Management departmentOur Risk Management department has sent this over to *** & Associate Incto handle the issues Ms***’s is having with her electricity in the living room of at her residenceMs*** will receive a call or correspondence from *** & Associate IncI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
Store Personnel advised Ms*** that her new address at ** *** StApartment * *** ***, MA is outside of our mile radiusMs*** was advised that we do not have any Value City Furniture stores in Massachusetts and the stated address is out of our service areaThe General Manager has offered to exchange Ms***’s Sterling Beige memory foam sleeper sofa for a new one or Ms*** can return for a full refund including the amount of the Pure Promise warrantyIf Ms*** would like to exchange the merchandise or return for a full refund Ms*** will be required to return the merchandise back to storeIf Ms*** would like to return the merchandise for a full refund or exchange Ms*** can contact the General Manager to advise she is following up on her Revdex.com complaintI apologize that Ms*** does not feel this offer to resolve her complaint is not of satisfaction
In researching this complaint, we discovered that Ms*** accepted our offer for store credit on a re-selection of a new itemMs***’s new sectional was delivered on December 18, I apologize for any inconvenience Ms*** may have experienced. If Ms*** has any
further questions or concerns she may contact our Customer Care Team at 888-751-Sincerely, Brandy L***
I am rejecting this response because: Yes it is true that we purchased a piece Diablo sectional May 30, which was delivered on June 8, July 13, the first pictures were taken of the piece Natchez Trail table and chairs, pictures includedWe had purchased a warranty, the Pure Promise warranty through Uniters I began e-mailing Uniters and was eventually told that they could send me touch up markers or give me phone numbers of someone in my area that could refinish the month old table In September a technician came to the house againHe took pictures, said that the table needs to be refinished and to go to the storeOn October 19, I had a conversation with the store manager and a representative from American Signature, I can provide names if needed I feel I have been lied to from the beginningI was given choices #replace table, #exchange for different table with $store credit or #Find tables from other manufacturers to see if Value City could order itOctober 22, I went to the store and spoke with the assistant managerOnce again I was told a different story by himI was told VCF cannot order merchandise from other manufacturers and he had no notes from the store manager offering a return of the table and have a $store credit and that he doesn't know why I was told thatAlso in October the sectional was fading, scuffing and had scratches everywhere Finally a "new" sectional was delivered and the table was picked upOn December 20, I rearranged the sectional and the in January I rearranged the sectional to the original set upAt that time I noticed a small piece of fabric hanging of the side of the recliner and large holes were hid underneathA technician came to my home took pictures, offered to glue the patch back on, I declined and then he leftOne week later I haven't heard anything from the store Obviously this is very cheap furnitureThe current sectional is months old and is looking like the original sectional, video attached My one year manufacturer warranty will be up June 1, At this point I have zero confidence that I received a new sectional but a factory refurbished oneSo we were given someone elses problem I don't know who to believe anymoreVCF has been playing games since we first talked to the salesman I either want our money back to shop elsewhere or at the very least a store credit for the full purchase price and try to pick something different at the store I am very willing to speak to the media concerning this and about 90% of the people that reviewed this sectional is having the same problem
On 1/9/14, Mrs*** purchased the Vista Taupe 2-piece sectional and the Campaign pack table setThe furniture was delivered to Mrs***’s residence on 1/10/Mrs*** has been in contact with our corporate office since 5/16/17, including speaking with myselfI have contacted our
Market Leader in reference to the concerns that Mrs*** has presentedOur Market Leader, along with leadership in our Corporate Office and store location, feel that it is best to offer Mrs*** a prorated amount of $as an in-store credit, based on the length of time that Mrs*** has had possession of the furniture and the amount that Mrs*** initially paid for the 2-piece sectionalIf Mrs*** accepts this offer, then she can contact our store location’s management in *** *** *** at ###-###-####Mrs*** can also contact Customer Care at ***We apologize for the issues that Mrs*** has enduredMrs*** can contact Customer Care with any further questions or concernsThank you, *** *** Supervisor, Customer Care ###-###-#### VCF ###-###-#### ASF
On 1/28/16, Mr*** purchased the Winchester Ebony twin bed, the Mirage twin mattress set, the Monterey cocktail table, and the Barton Camel power sofaThe Pure Promise warranty was also purchased for all of the merchandiseThe merchandise was delivered on 2/10/Per Mr***’s request,
the Barton Camel power sofa was picked up and returned to the store on 2/10/for a refundA refund amount of $was processed on 2/10/16. Based on the information given by the Store Manager, Mr*** was not charged a restocking fee and the complete amount for the power sofa that Mr*** paid, including the amount for the warranty and tax, has been refunded in the same form that the funds were received. I apologize for any inconvenience Mr*** may have experiencedThis situation is not ordinary and these incidents are not typical of usIf Mr*** has any further questions or concerns he may contact me direct
On 11/23/2013, Mr*** purchased the Laguna Camel 2-Piece sofa and glider reclinerThe merchandise was delivered to the Mr***’s residence on 11/27/On 04/02/2015, Mr*** notified Store Personnel regarding the loss of resiliency in his cushionsAt this time, Mr*** was advised we
would complete a repair to resolve the merchandise issuesIn the interest of Customer Service, the General Manager has offered to exchange Mr***’s merchandiseMr*** can anticipate the delivery of his exchange merchandise at his residence on 07/18/I apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
On 03/28/17, Ms*** purchased the Bricklin 84” Bookcase and the Plantation Cove Laptop deskThe Bookcase was delivered to Ms***’s residence on 04/04/2017,Upon receiving Ms***’s complaint I have confirmed that the Plantation Cove Desk has been dropped from our inventory and is no
longer available for sale at the store or onlineValue City Furniture was unaware the merchandise was going to be dropped just a week after Ms***’s purchaseA refund for the desk has been submitted to Ms***’s form of payment. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
While I understand Ms***’s frustrations, the 1-year manufacturer’s warranty on the Quincy recliner is solely a service warranty and refunds will not be providedThe General Manager has agreed to repair the recliner if Ms*** will have the merchandise professionally cleanedAs it is stated on Ms***’s original receipt; under the condition of usage, Value City Furniture will conduct repairs on any defect in workmanship for a one year period from the date of possessionValue City Furniture will not perform work or repair any furniture which may cause a hazard to our employees or our propertyWarranty coverage does not apply to furniture that has been heavily soiled, stained, intentionally misused, altered, improperly cleaned, infested, damaged in transit, or otherwise damaged in a way that is not the result of defect in the workmanship of the productThe original receipt also states once the merchandise is picked up, if customer discovers damages to the merchandise, it will be there responsibility to return any merchandise to the store for service or exchangeOnce Ms***’s merchandise has been cleaned, she may contact the Store to schedule a service appointmentMs*** is not eligible for refundI have attached the pictures of the merchandise to this complaint for the use of the Revdex.comSincerely, Kedeanna R***
On 05/28/Ms*** purchased the Lido Ivory Power Loveseat, the Lido Power sofa, A 93” Chrome Arc Lamp, and 27” Silver Table LampsThe merchandise was picked up from Value City Furniture on 05/28/16. After reviewing Ms*** complaint I have reached out to the store to assure the
parts were ordered and are still coming in for Ms***I am pleased to inform Ms*** that her parts have arrived and the store has reached out to Ms*** to set up a service for a technician to install the partsI am asking that Ms*** contact the store back at (###-###-####) to confirm an appropriate service date. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I appreciate your help in trying to help me settle with Value City Furniture on these couches they sold me as leather If I had known they wasn't& That this year warranty was no good, I definitely would not have bought themI feel they should repay me the purchase price or give me couches.They are still trying to give me the appfor the warranty onlyI feel that is totally unexceptableAgain thank you & I still need your assistance
I reviewed the response made by the business in reference to complaint ID ***, a new table has been delivered however there is already damage to the tableI will email Jenna picture of how it came out of the box since the table is discounted I hope that it can be repair
On 7/06/Ms*** purchased a 2-piece Rialto Brown sectionalThe item was delivered to her home on 7/10/Ms*** reported cracking and peeling on 2/17/2016, which we extended 400-dollar in-store credit to the customer to purchase new furnitureI have spoken with the Manager of the
store who states that Ms*** is welcome to utilize her credit, as it was not thoroughly explained to her that the credit will expireMs*** may use this credit for up to days from today, otherwise it will expireShould Ms*** need an extension on this credit, or if she has any further questions, she may contact the store Manager at *** I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
On 6/3/2015, Mrs*** purchased the Avenger Godiva power reclining sofaThe furniture was delivered to Mrs***’s residence on 6/5/2015.We understand Mrs***’s concerns and apologize for the experience that she has had with our companyMrs*** is currently scheduled for one of our Service
Technician to visit the residence to assess the sofaOnce the Service Technician has reported his findings to the General Manager, Mrs*** will be contacted to discuss her options.If Mrs*** has any further questions or concerns, she can contact the General Manager at the store location at 636-397-9002.Sincerely,Ashley H***
Our store location has made attempts to contact Mrs*** with no successWe kindly request that Mrs*** contact the store location at ###-###-#### and ask to speak to a member of managementShe may also contact Customer Care at ###-###-#### to speak with a Customer Care agent
I spoke with Shawn the general manager at value city furnitureI provided him with photo of my sectionalHe was able to review the photosAt that time he decided to issue us store credit for the damaged sectionalI am very pleased that we were able to come to an agreement regarding the sectionalI really appreciate him taking the time to resolve this matterAt this time, we are satisfied with the outcomeI'm really hoping it was just a fluke with the furniture and this is something we won't have to deal with in the futureAgain, we really appreciate Shawn taking the time
Thank you
I had purchased an extended warranty for this set for a total of five years from date of purchaseI have a receipt for the warranty along with all brochures and paperwork that even says it will cover accidental damageOffering me 20% of the purchase price is not acceptable for meTransporting a piece of furniture of this size from PA to DE alone would cost a sizable amount for a rental vehicle and gas aloneOnce again I purchased an extended warranty and would like to get a proper resolution for this, not 20% of the purchase price
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI will be calling the store today to reach out to the general manager about exchanging the furnitureThank you
On 08/13/2013, Mr*** purchased the Stanford queen mattress and boxspring, the Bally Black queen bed and Dulce Black sofa loungers This merchandise was delivered to Mr***’s residence on 09/25/2013.Store Personnel was not contacted regarding any product/quality issues until 04/09/ On 04/18/2014, a Service Technician visited Mr***’s residence to repair one sofa Mr*** did not contact the Store again regarding any issues until July of At that time, the General Manager requested photos of the merchandise but had never received them.I apologize for any frustrations Mr*** may have experienced regarding his merchandise Mr*** did not purchase any extended warranties and therefore only had the 1-year manufacturer’s warranty that expired on 09/25/2014.However, in the interest of Customer Service, the General Manager has authorized a courtesy repair on the sofa lounger Mr*** may bring his merchandise into the Store for service In the event Mr*** is unable to bring the merchandise into the Store, we would be happy to pick the merchandise up for service for a $delivery fee.There is no guarantee or warranty on the work provided and we will not be able to offer Mr*** any further service on the sofa lounger after this initial repair.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct.Sincerely,Jenna C***
On 07/28/2014, Ms*** purchased the Siena Merlot queen bed frame This merchandise was picked up by Ms*** on 09/08/2014.We regret that we will be unable to satisfy Ms***’s requests However, in the interest of customer service, we would like to extend Ms*** a full refund
for her purchase Ms*** may keep her merchandise or dispose however she feels fit In order to provide a full refund, Ms*** will need to sign an agreement stating the terms of the refund We will notify Ms*** when the paperwork is complete and she may visit her local Store to sign the agreement and receive her refund. Again, we apologize that we were unable to accommodate Ms***’s desired resolution and for any frustration this may cause.Sincerely,Jenna C***
On 01/16/2014, Ms*** purchased the Magellan Black 4-piece sectionalThe merchandise was delivered to Ms***’s residence on 01/23/On 03/20/Ms*** notified Store Personnel that the Magellen Black 4-piece sectional power recliner was sparking when Ms***
used the power reclinerMs*** also notified Store Personnel that sparks came from the button as well as smoke and the power in her living room went outMs*** was advised that we would exchange her Magellan Black 4-piece power reclining sectional on 03/25/Ms*** ca anticipate delivery of her exchange merchandise on 03/31/After receiving Ms***’s Revdex.com complaint the General Manager has filed a Public Accident reportThe accident report has been filed and forwarded to our Risk Management departmentOur Risk Management department has sent this over to *** & Associate Incto handle the issues Ms***’s is having with her electricity in the living room of at her residenceMs*** will receive a call or correspondence from *** & Associate IncI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
Store Personnel advised Ms*** that her new address at ** *** StApartment * *** ***, MA is outside of our mile radiusMs*** was advised that we do not have any Value City Furniture stores in Massachusetts and the stated address is out of our service areaThe General Manager has offered to exchange Ms***’s Sterling Beige memory foam sleeper sofa for a new one or Ms*** can return for a full refund including the amount of the Pure Promise warrantyIf Ms*** would like to exchange the merchandise or return for a full refund Ms*** will be required to return the merchandise back to storeIf Ms*** would like to return the merchandise for a full refund or exchange Ms*** can contact the General Manager to advise she is following up on her Revdex.com complaintI apologize that Ms*** does not feel this offer to resolve her complaint is not of satisfaction
In researching this complaint, we discovered that Ms*** accepted our offer for store credit on a re-selection of a new itemMs***’s new sectional was delivered on December 18, I apologize for any inconvenience Ms*** may have experienced. If Ms*** has any
further questions or concerns she may contact our Customer Care Team at 888-751-Sincerely, Brandy L***
I am rejecting this response because: Yes it is true that we purchased a piece Diablo sectional May 30, which was delivered on June 8, July 13, the first pictures were taken of the piece Natchez Trail table and chairs, pictures includedWe had purchased a warranty, the Pure Promise warranty through Uniters I began e-mailing Uniters and was eventually told that they could send me touch up markers or give me phone numbers of someone in my area that could refinish the month old table In September a technician came to the house againHe took pictures, said that the table needs to be refinished and to go to the storeOn October 19, I had a conversation with the store manager and a representative from American Signature, I can provide names if needed I feel I have been lied to from the beginningI was given choices #replace table, #exchange for different table with $store credit or #Find tables from other manufacturers to see if Value City could order itOctober 22, I went to the store and spoke with the assistant managerOnce again I was told a different story by himI was told VCF cannot order merchandise from other manufacturers and he had no notes from the store manager offering a return of the table and have a $store credit and that he doesn't know why I was told thatAlso in October the sectional was fading, scuffing and had scratches everywhere Finally a "new" sectional was delivered and the table was picked upOn December 20, I rearranged the sectional and the in January I rearranged the sectional to the original set upAt that time I noticed a small piece of fabric hanging of the side of the recliner and large holes were hid underneathA technician came to my home took pictures, offered to glue the patch back on, I declined and then he leftOne week later I haven't heard anything from the store Obviously this is very cheap furnitureThe current sectional is months old and is looking like the original sectional, video attached My one year manufacturer warranty will be up June 1, At this point I have zero confidence that I received a new sectional but a factory refurbished oneSo we were given someone elses problem I don't know who to believe anymoreVCF has been playing games since we first talked to the salesman I either want our money back to shop elsewhere or at the very least a store credit for the full purchase price and try to pick something different at the store I am very willing to speak to the media concerning this and about 90% of the people that reviewed this sectional is having the same problem
On 1/9/14, Mrs*** purchased the Vista Taupe 2-piece sectional and the Campaign pack table setThe furniture was delivered to Mrs***’s residence on 1/10/Mrs*** has been in contact with our corporate office since 5/16/17, including speaking with myselfI have contacted our
Market Leader in reference to the concerns that Mrs*** has presentedOur Market Leader, along with leadership in our Corporate Office and store location, feel that it is best to offer Mrs*** a prorated amount of $as an in-store credit, based on the length of time that Mrs*** has had possession of the furniture and the amount that Mrs*** initially paid for the 2-piece sectionalIf Mrs*** accepts this offer, then she can contact our store location’s management in *** *** *** at ###-###-####Mrs*** can also contact Customer Care at ***We apologize for the issues that Mrs*** has enduredMrs*** can contact Customer Care with any further questions or concernsThank you, *** *** Supervisor, Customer Care ###-###-#### VCF ###-###-#### ASF
On 1/28/16, Mr*** purchased the Winchester Ebony twin bed, the Mirage twin mattress set, the Monterey cocktail table, and the Barton Camel power sofaThe Pure Promise warranty was also purchased for all of the merchandiseThe merchandise was delivered on 2/10/Per Mr***’s request,
the Barton Camel power sofa was picked up and returned to the store on 2/10/for a refundA refund amount of $was processed on 2/10/16. Based on the information given by the Store Manager, Mr*** was not charged a restocking fee and the complete amount for the power sofa that Mr*** paid, including the amount for the warranty and tax, has been refunded in the same form that the funds were received. I apologize for any inconvenience Mr*** may have experiencedThis situation is not ordinary and these incidents are not typical of usIf Mr*** has any further questions or concerns he may contact me direct
On 11/23/2013, Mr*** purchased the Laguna Camel 2-Piece sofa and glider reclinerThe merchandise was delivered to the Mr***’s residence on 11/27/On 04/02/2015, Mr*** notified Store Personnel regarding the loss of resiliency in his cushionsAt this time, Mr*** was advised we
would complete a repair to resolve the merchandise issuesIn the interest of Customer Service, the General Manager has offered to exchange Mr***’s merchandiseMr*** can anticipate the delivery of his exchange merchandise at his residence on 07/18/I apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
On 03/28/17, Ms*** purchased the Bricklin 84” Bookcase and the Plantation Cove Laptop deskThe Bookcase was delivered to Ms***’s residence on 04/04/2017,Upon receiving Ms***’s complaint I have confirmed that the Plantation Cove Desk has been dropped from our inventory and is no
longer available for sale at the store or onlineValue City Furniture was unaware the merchandise was going to be dropped just a week after Ms***’s purchaseA refund for the desk has been submitted to Ms***’s form of payment. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
While I understand Ms***’s frustrations, the 1-year manufacturer’s warranty on the Quincy recliner is solely a service warranty and refunds will not be providedThe General Manager has agreed to repair the recliner if Ms*** will have the merchandise professionally cleanedAs it is stated on Ms***’s original receipt; under the condition of usage, Value City Furniture will conduct repairs on any defect in workmanship for a one year period from the date of possessionValue City Furniture will not perform work or repair any furniture which may cause a hazard to our employees or our propertyWarranty coverage does not apply to furniture that has been heavily soiled, stained, intentionally misused, altered, improperly cleaned, infested, damaged in transit, or otherwise damaged in a way that is not the result of defect in the workmanship of the productThe original receipt also states once the merchandise is picked up, if customer discovers damages to the merchandise, it will be there responsibility to return any merchandise to the store for service or exchangeOnce Ms***’s merchandise has been cleaned, she may contact the Store to schedule a service appointmentMs*** is not eligible for refundI have attached the pictures of the merchandise to this complaint for the use of the Revdex.comSincerely, Kedeanna R***
On 05/28/Ms*** purchased the Lido Ivory Power Loveseat, the Lido Power sofa, A 93” Chrome Arc Lamp, and 27” Silver Table LampsThe merchandise was picked up from Value City Furniture on 05/28/16. After reviewing Ms*** complaint I have reached out to the store to assure the
parts were ordered and are still coming in for Ms***I am pleased to inform Ms*** that her parts have arrived and the store has reached out to Ms*** to set up a service for a technician to install the partsI am asking that Ms*** contact the store back at (###-###-####) to confirm an appropriate service date. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I appreciate your help in trying to help me settle with Value City Furniture on these couches they sold me as leather If I had known they wasn't& That this year warranty was no good, I definitely would not have bought themI feel they should repay me the purchase price or give me couches.They are still trying to give me the appfor the warranty onlyI feel that is totally unexceptableAgain thank you & I still need your assistance
I reviewed the response made by the business in reference to complaint ID ***, a new table has been delivered however there is already damage to the tableI will email Jenna picture of how it came out of the box since the table is discounted I hope that it can be repair
On 7/06/Ms*** purchased a 2-piece Rialto Brown sectionalThe item was delivered to her home on 7/10/Ms*** reported cracking and peeling on 2/17/2016, which we extended 400-dollar in-store credit to the customer to purchase new furnitureI have spoken with the Manager of the
store who states that Ms*** is welcome to utilize her credit, as it was not thoroughly explained to her that the credit will expireMs*** may use this credit for up to days from today, otherwise it will expireShould Ms*** need an extension on this credit, or if she has any further questions, she may contact the store Manager at *** I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
On 6/3/2015, Mrs*** purchased the Avenger Godiva power reclining sofaThe furniture was delivered to Mrs***’s residence on 6/5/2015.We understand Mrs***’s concerns and apologize for the experience that she has had with our companyMrs*** is currently scheduled for one of our Service
Technician to visit the residence to assess the sofaOnce the Service Technician has reported his findings to the General Manager, Mrs*** will be contacted to discuss her options.If Mrs*** has any further questions or concerns, she can contact the General Manager at the store location at 636-397-9002.Sincerely,Ashley H***
Our store location has made attempts to contact Mrs*** with no successWe kindly request that Mrs*** contact the store location at ###-###-#### and ask to speak to a member of managementShe may also contact Customer Care at ###-###-#### to speak with a Customer Care agent