On 12/07/2015, Ms*** purchased the Cascade White chest This merchandise was scheduled for delivery on 12/11/ Unfortunately, Ms*** cancelled her order after not receiving delivery on her scheduled date According to our store, Ms*** or someone over the age of
did not answer for delivery Ms*** has advised that this information was incorrect and that someone was there for delivery I apologize for any inconvenience that may have transpired on the day of delivery and that the order was cancelled as a result.I have taken all steps to prevent any future contact from Value City to Ms*** If Ms*** has any further questions or concerns she may contact me direct
the merchandise is damaged in multiple ways, photos have been provided per merchants request, minus the parts that are not accessible as mentioned previouslyI received discounts which were part of the holiday promotion which is irrelevant in this matterThe discounts given would have been given regardless of the item purchasedThe item was purchased as a brand new item, however arrived with multiple damagesReturning this item is a ridiculous suggestion considering I purchased the last one available according to the representatives of value cityI spent much time in looking for said sofa, hours, days...why would I return it to only start my shopping all over again? I was told under agreement that I would have a one year warranty, therefore the servicing for the damages to include the broken wood (frame and foot)There is no debate in thatI did not authorize the $chargesThis took place via telephoneI authorized $If this matter is not resolved promptly, my attorney will be in contactI have already informed them as well as the local police department regarding unauthorized charges on my credit cardThis is a serious matter, I do not take kindly to the merchant disregarding the issues at handThis is the worst company! I am beyond frustration!
On 08/07/2015, Mr*** purchased the leg desk drawer, the 48” Arts and Crafts Dark Bookcase, the Lateral File Cabinet, and the Arts and Crafts Dark door hutchThe merchandise was delivered to Mr***’s residence on 08/20/2015.According to Mr***’s invoice, the amount of $
was financed with deferred interest for months If the charged amount was not paid off after the promotion period of months, interest would be assessed Unfortunately, Value City will not be responsible for any terms and conditions set forth by Synchrony Bank. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me Synchrony direct
On 10/06/2016, Ms*** purchased the Lotus sofa lounger and a queen boxspring with a pure promise warrantyThe merchandise was picked up on 10/09/2015.I have been informed that Ms*** has cracking and peeling which isin’t covered under Ms*** warrantyAmerican Signature has offered Ms
*** an in-store credit for 80% of what she spent on her sofa loungerA full replacement or refund isn’t an option due to how long Ms*** has had the merchandise in her residence. I apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
On 07/03/2015, Ms*** purchased the Stoked Cream love seat Ms*** received delivery of the merchandise on 07/11/ On 07/11/Ms*** notified Store Personnel that the table was not delivered We apologize that Ms***’s table was not ordered as she intended
Store personnel contact** Ms*** to advise we are willing to order the table that was not on Ms***’s original receipt Ms*** has advised Store Personnel that she does not want to order the table Additionally, Ms*** requested a refund for the Pure Promise warranty Store Personnel advised that they have completed the refund back to Ms***’s Value City Furniture credit account.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,K**eanna RobertsPhone: 888-751-Ext: 6968#Fax: 614-449-4834K**[email protected]
the company mentions that this wasn't a sale, however it appears that some individuals ARE receiving their purchase while some are notHow can they pick and choose which purchases to honor? The company did NOT offer me a 25% discount at any point eitherThat is a blatant lieI truly believe this company utilized ADVERTISING tactics by marking an item at a price they knew would get people shopping on their site. Regards,*** ***
While we understand the inconveniences that this special order has caused Ms***, the $gift card is the most that we can offer to herThe sofas have arrived at the warehouse and are scheduled to be delivered to Ms***’s residence on 8/2/Once the delivery is completed, Ms*** can contact Customer Care at ###-###-#### and any of our representatives can assist with having her gift card disbursed
I am withdrawing my complaint with American Signature FurnitureThe issue with the delivery of the couch cushions has been resolved as of today 9/21/at 4:50pm
On 03/11/2013, Mrs*** purchased Atlanta Massage Rocker Recliners including the Pure promise warrantyThe merchandise was delivered to Ms***’s residence on 03/16/2016.After reviewing Ms***’s complaint I have confirmed that Ms*** is outside of her 1-year manufactures
warranty and any damages regarding her recliners must be submitted through the Pure Promise companyIf Ms*** disagrees with the solution Pure Promise provided she may dispute her claim with the Pure Promise company directly. I apologize for any inconvenience Mrs*** may have experienced. If Mrs*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: 888-751-8552Fax: 614-449-4834Karema.H***@AmericanSignature.com
On 9/28/2013, Ms*** purchased the piece Rialto brown living room set The merchandise was delivered to Ms***’s residence on 10/5/2013. After receiving Ms***’s complaint I would like to advise her that cracking and peeling is not covered under the warrantyCracking and
peeling is considered wear and tear and although it is not covered we can offer Ms*** an in-store credit of $That is the current value of the year old living room set plus the warranty backIf days is not enough time to use the in-store credit then we can extend the time to days.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
the repair was only completed after several additional phone calls AFTER this complaintI have not been given any explanation for the constant delays or broken appointmentsThe horrible customer service has not been address nor the extreme stress & inconvenience I enduredI took days off work, rescheduled appointments and dedicated a significant amount of time to this matterIt is just as important to address those issues as it was to repair the item
I received your resolution of a credit of $which is the 60% of the purchase and warranty price You also stated that I have the credit at the Brandon FL storeMy question is because I no longer live in the Brandon FL area is it possible that I choose the furniture of my liking and pick it up at the nearest American Signature storePlease let me know as soon as possible so that I can make the proper decision Thank you for your time
The business response contains innacurate information I did not accept $for thousands in damages I was given that credit due to the delivery being late I would like the remainder refunded
On 06/18/2015, Ms*** purchased the 5-piece Hanover king storage bedroom set, the 2-piece Adrian Red sectional with ottoman and the Bliss king mattress This merchandise was delivered to MsScanlon’s residence with the exception of the bed frame on 06/30/2015.I apologize for the delay in
receiving the Hanover king storage bed frame We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.At this time, Ms*** is scheduled for delivery on 08/13/ In the event the bed is available sooner, we will contact Ms*** to schedule the delivery.If Ms*** has any further questions or concerns she may contact me direct
On 2/20/2013, *** *** purchased the Monterey 2-piece sectional with the extended manufactures and Pure Value 7-year warrantyThe merchandise was delivered to *** ***’s residence on 2/27/2013.Upon reviewing *** ***’s complaint, I have contacted the manager to see what options ***
*** can offer himI have been informed that the warranty that *** *** purchased does not cover cracking and peeling for bonded leather. Due to the length of time *** *** has had the merchandise in his home, *** *** is able to offer him an in-store credit based on the usage *** *** was able to receive prior to the cracking and peeling. At this time, a partial in-store credit is what *** *** can offer to *** ***. I apologize for any inconvenience *** *** may have experienced. If *** *** has any further questions or concerns he may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####***
On 09/03/2012, Ms*** purchased the 2-piece Adrian Buff livingroom set, the Spencer accent chair and the 2-piece Ciera Gray sectional with ottoman This merchandise was delivered to Ms***’s residence on 9/12/ Ms*** also purchased the 7-year Fabric/Leather Protection
Warranty; which covered any accidental burns, rips, tears or stains. While I apologize for any confusion Ms*** may have experienced, we did not offer the *** *** warranty she has viewed on the website until June of in her location The 7-year Fabric/Leather Protection warranty does not cover any manufacturer or structural damages and the manufacturer warranty expired on 9/12/ Due to Ms*** no longer being covered under the manufacturer warranty, we will be unable to service her merchandise Unfortunately, it is impossible to confirm what was stated at the time of sale and we will only cover what is confirmed on the warranty certificate According to Ms*** invoice, the Fabric/Leather Protection warranty certificate was enclosed in the warranty kit delivered on 09/08/ We apologize for any misrepresentation Ms*** feels she may have received The General Manager has authorized a refund of her 7-year Fabric/Leather Protection Warranty as she is unsatisfied with the coverage The General Manager has advised that she has contacted Ms*** to confirm the validity of her Credit Card to proceed with her inquiry
I was unable to locate an invoice for Mrs*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Mrs*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***
The value city technician did arrive at my residence and took pictures of the damaged furniture. He advised that I would be contacted within hours The technician arrived 2/16/approximately 9:15am, however, as of 2/24/I have not been contacted by a representative of the Value City Furniture team
On 12/07/2015, Ms*** purchased the Cascade White chest This merchandise was scheduled for delivery on 12/11/ Unfortunately, Ms*** cancelled her order after not receiving delivery on her scheduled date According to our store, Ms*** or someone over the age of
did not answer for delivery Ms*** has advised that this information was incorrect and that someone was there for delivery I apologize for any inconvenience that may have transpired on the day of delivery and that the order was cancelled as a result.I have taken all steps to prevent any future contact from Value City to Ms*** If Ms*** has any further questions or concerns she may contact me direct
the merchandise is damaged in multiple ways, photos have been provided per merchants request, minus the parts that are not accessible as mentioned previouslyI received discounts which were part of the holiday promotion which is irrelevant in this matterThe discounts given would have been given regardless of the item purchasedThe item was purchased as a brand new item, however arrived with multiple damagesReturning this item is a ridiculous suggestion considering I purchased the last one available according to the representatives of value cityI spent much time in looking for said sofa, hours, days...why would I return it to only start my shopping all over again? I was told under agreement that I would have a one year warranty, therefore the servicing for the damages to include the broken wood (frame and foot)There is no debate in thatI did not authorize the $chargesThis took place via telephoneI authorized $If this matter is not resolved promptly, my attorney will be in contactI have already informed them as well as the local police department regarding unauthorized charges on my credit cardThis is a serious matter, I do not take kindly to the merchant disregarding the issues at handThis is the worst company! I am beyond frustration!
On 08/07/2015, Mr*** purchased the leg desk drawer, the 48” Arts and Crafts Dark Bookcase, the Lateral File Cabinet, and the Arts and Crafts Dark door hutchThe merchandise was delivered to Mr***’s residence on 08/20/2015.According to Mr***’s invoice, the amount of $
was financed with deferred interest for months If the charged amount was not paid off after the promotion period of months, interest would be assessed Unfortunately, Value City will not be responsible for any terms and conditions set forth by Synchrony Bank. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me Synchrony direct
On 10/06/2016, Ms*** purchased the Lotus sofa lounger and a queen boxspring with a pure promise warrantyThe merchandise was picked up on 10/09/2015.I have been informed that Ms*** has cracking and peeling which isin’t covered under Ms*** warrantyAmerican Signature has offered Ms
*** an in-store credit for 80% of what she spent on her sofa loungerA full replacement or refund isn’t an option due to how long Ms*** has had the merchandise in her residence. I apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
On 07/03/2015, Ms*** purchased the Stoked Cream love seat Ms*** received delivery of the merchandise on 07/11/ On 07/11/Ms*** notified Store Personnel that the table was not delivered We apologize that Ms***’s table was not ordered as she intended
Store personnel contact** Ms*** to advise we are willing to order the table that was not on Ms***’s original receipt Ms*** has advised Store Personnel that she does not want to order the table Additionally, Ms*** requested a refund for the Pure Promise warranty Store Personnel advised that they have completed the refund back to Ms***’s Value City Furniture credit account.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,K**eanna RobertsPhone: 888-751-Ext: 6968#Fax: 614-449-4834K**[email protected]
the company mentions that this wasn't a sale, however it appears that some individuals ARE receiving their purchase while some are notHow can they pick and choose which purchases to honor? The company did NOT offer me a 25% discount at any point eitherThat is a blatant lieI truly believe this company utilized ADVERTISING tactics by marking an item at a price they knew would get people shopping on their site. Regards,*** ***
While we understand the inconveniences that this special order has caused Ms***, the $gift card is the most that we can offer to herThe sofas have arrived at the warehouse and are scheduled to be delivered to Ms***’s residence on 8/2/Once the delivery is completed, Ms*** can contact Customer Care at ###-###-#### and any of our representatives can assist with having her gift card disbursed
I am withdrawing my complaint with American Signature FurnitureThe issue with the delivery of the couch cushions has been resolved as of today 9/21/at 4:50pm
On 03/11/2013, Mrs*** purchased Atlanta Massage Rocker Recliners including the Pure promise warrantyThe merchandise was delivered to Ms***’s residence on 03/16/2016.After reviewing Ms***’s complaint I have confirmed that Ms*** is outside of her 1-year manufactures
warranty and any damages regarding her recliners must be submitted through the Pure Promise companyIf Ms*** disagrees with the solution Pure Promise provided she may dispute her claim with the Pure Promise company directly. I apologize for any inconvenience Mrs*** may have experienced. If Mrs*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: 888-751-8552Fax: 614-449-4834Karema.H***@AmericanSignature.com
On 9/28/2013, Ms*** purchased the piece Rialto brown living room set The merchandise was delivered to Ms***’s residence on 10/5/2013. After receiving Ms***’s complaint I would like to advise her that cracking and peeling is not covered under the warrantyCracking and
peeling is considered wear and tear and although it is not covered we can offer Ms*** an in-store credit of $That is the current value of the year old living room set plus the warranty backIf days is not enough time to use the in-store credit then we can extend the time to days.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
the repair was only completed after several additional phone calls AFTER this complaintI have not been given any explanation for the constant delays or broken appointmentsThe horrible customer service has not been address nor the extreme stress & inconvenience I enduredI took days off work, rescheduled appointments and dedicated a significant amount of time to this matterIt is just as important to address those issues as it was to repair the item
I received your resolution of a credit of $which is the 60% of the purchase and warranty price You also stated that I have the credit at the Brandon FL storeMy question is because I no longer live in the Brandon FL area is it possible that I choose the furniture of my liking and pick it up at the nearest American Signature storePlease let me know as soon as possible so that I can make the proper decision Thank you for your time
I've tried getting ahold of her for two days now, and she won't answer my voicemailsI need further assistance in resolving this
The business response contains innacurate information I did not accept $for thousands in damages I was given that credit due to the delivery being late I would like the remainder refunded
I do not know what store credit that was offer to me
On 06/18/2015, Ms*** purchased the 5-piece Hanover king storage bedroom set, the 2-piece Adrian Red sectional with ottoman and the Bliss king mattress This merchandise was delivered to MsScanlon’s residence with the exception of the bed frame on 06/30/2015.I apologize for the delay in
receiving the Hanover king storage bed frame We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.At this time, Ms*** is scheduled for delivery on 08/13/ In the event the bed is available sooner, we will contact Ms*** to schedule the delivery.If Ms*** has any further questions or concerns she may contact me direct
On 2/20/2013, *** *** purchased the Monterey 2-piece sectional with the extended manufactures and Pure Value 7-year warrantyThe merchandise was delivered to *** ***’s residence on 2/27/2013.Upon reviewing *** ***’s complaint, I have contacted the manager to see what options ***
*** can offer himI have been informed that the warranty that *** *** purchased does not cover cracking and peeling for bonded leather. Due to the length of time *** *** has had the merchandise in his home, *** *** is able to offer him an in-store credit based on the usage *** *** was able to receive prior to the cracking and peeling. At this time, a partial in-store credit is what *** *** can offer to *** ***. I apologize for any inconvenience *** *** may have experienced. If *** *** has any further questions or concerns he may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####***
On 09/03/2012, Ms*** purchased the 2-piece Adrian Buff livingroom set, the Spencer accent chair and the 2-piece Ciera Gray sectional with ottoman This merchandise was delivered to Ms***’s residence on 9/12/ Ms*** also purchased the 7-year Fabric/Leather Protection
Warranty; which covered any accidental burns, rips, tears or stains. While I apologize for any confusion Ms*** may have experienced, we did not offer the *** *** warranty she has viewed on the website until June of in her location The 7-year Fabric/Leather Protection warranty does not cover any manufacturer or structural damages and the manufacturer warranty expired on 9/12/ Due to Ms*** no longer being covered under the manufacturer warranty, we will be unable to service her merchandise Unfortunately, it is impossible to confirm what was stated at the time of sale and we will only cover what is confirmed on the warranty certificate According to Ms*** invoice, the Fabric/Leather Protection warranty certificate was enclosed in the warranty kit delivered on 09/08/ We apologize for any misrepresentation Ms*** feels she may have received The General Manager has authorized a refund of her 7-year Fabric/Leather Protection Warranty as she is unsatisfied with the coverage The General Manager has advised that she has contacted Ms*** to confirm the validity of her Credit Card to proceed with her inquiry
I was unable to locate an invoice for Mrs*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Mrs*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***
The value city technician did arrive at my residence and took pictures of the damaged furniture. He advised that I would be contacted within hours The technician arrived 2/16/approximately 9:15am, however, as of 2/24/I have not been contacted by a representative of the Value City Furniture team