I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
I will contact the General Manager to set up a return if I can not find anything acceptable for an exchange at their Tampa, FL location
On 11/27/2015, Mr*** visited the Store in Newport News, VA to purchase merchandise through the AcceptanceNow program I apologize for any frustration or confusion Mr*** may have experienced regarding our promotion According to our promotion details, the free tax and delivery
discount will be taken off the merchandise equivalent to the local delivery fee and local tax rate In research, I have found that the promotion was applied correctly to Mr***s invoice.I apologize if we are unable to come to an agreement with Mr*** and regret that we are no longer able to continue a professional relationship
On 10/30/15, Ms*** purchased the Cordoba Gray piece sectional and the Cordoba Gray love seatMs.*** received the sectional on 11/6/and the love seat on 11/14/15.Upon reviewing Ms***’s complaint through the Revdex.com, the General Manager has been contactedIn
the interest of customer service, the General Manager has contacted Ms*** and offered to exchange the love seat for a new one of the same style, as well as $off of her orderMs*** accepted this offer and the issue has been resolved.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 12/9/2011, Mrs*** made a purchase of a Monterey Beige 3-piece sectional at Value City FurnitureThe sectional was delivered to Mrs***’s residence on 12/17/2011.We sympathize with Mrs***’s concerns and apologize for the experience that she has had with our companyWe have a
policy set in place to appease any of our customers that have these issues like Mrs*** within the first years of possession of the furnitureUnfortunately, with Mrs*** being in her 6th year of possession, there is nothing that we can do to assist.If Mrs*** has any further questions or concerns, she can contact the store location’s Gneral Manager at 216-910-0422.Sincerely,Ashley H***Phone: 888-751-8552Fax: 614-449-4834ashley.h***@americansignature.com
The refund I will receive
from the business will falls way below the amount I would have to pay for a new sofa and loveseat.If value city gets it back they will sell it again and we will take a big lossI spent extra money trying to get it back to the original color
On 11/04/2016, Mr*** purchased the Cobra Brown piece living room set, and the Chandler Beige Cocktail OttomanThe merchandise was delivered to Mr*** residence on 11/12/2016.After receiving Mr*** complaint I have made direct contact with the store Manager who has contacted Mr
*** and scheduled a service for the frame breakage on Mr*** sofaMr*** has been made aware that pet damage is not covered under his warranty and he understands that *** *** has picked up Mr*** merchandise to repair all manufactures issuesOnce the repairs are complete the merchandise will be returned back to Mr*** residence. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct. Sincerely,*** ***Phone: ###-###-####Fax: ###-###-####***
We apologize for the lack of response to Mrs***’s complaintWe have not been able to order the pillow that Mrs*** purchased, so we can refund $to the original form of paymentIf Mrs*** has paid off her card with Synchrony Financial, then she will receive a payment from that financial institution for the same amountMrs*** will need to contact Customer Care at 1/###-###-#### with her Synchrony Financial account number and one of our agents can process the refund for her
The delivery date is 1,21,on a Wednesday After numerous wedges I made the last call about the wedge before thiere one year warranty expiredThese people won't return my callsI have a list of dates and times, I also have picturesI took on my smart phone of the wedge they delivered on the 3rd; same one as before, totaly unacceptableOur home, my "my wife and I" are filled with very nice things purchased from F.C., lot of money spent, for us to be treated this way is untolerableWe realize that you can only help us so much, and we appreciate being herdI must consider my legal optionsAfter all, I do have photos of their bad product, and they speak in volumesFill free to contact me anytime.Yours truly *** ***PS You people are great!Times and dates of comunicationsI have this recorded in my phone V.Cstore Feb - 3:43pm.V.CStore March 1st - 3:51pm.V.CStore March 2nd - 11:49amCorp March 3rd - 11:27amCorpLeft message, no replyCorpMarch 5th 2:43pmCorp March 7th 11:No answer.The wedge they delivered on the 3rd was the same wedge they delivered the previous time before the last delivery., in which I did not acceptEven the delivery guy's told me it was the same one, so I took pictures of it on thier truck, I have the pictures in my phonePROOF OF THIER BAD PRODUCT!
On 02/13/2016, Mr*** purchased the Kingsway power recliner and the Big Softie chaiseMr*** picked up the merchandise on 02/20/Mr*** notified Store Personnel on 03/03/to inquire about returning the Big Softie chaiseAfter receiving Mr***’s Revdex.com
complaint the General Manager reached out to Mr***In the interest of Customer Service the General Manager has offered Mr*** credit to select different merchandiseI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
When Ms. *** purchased the sofa and TV stand, she was covered under a one year manufactures warranty that ended in October of Unfortunately, since Ms. *** is outside of her year manufactures warranty and both of her stores are now closed, any structural or accidental damages are now covered by the extended warrantyMs. *** would need to contact the Pure Promise warranty company to dispute her claim at 877-478-2467. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
The General Manager has offered for Ms*** an in-store credit so that she can purchase new furniture, or his Service Department will order all of the seat and back cushions to her furniture at no cost to herMs*** can contact the General Manager at ###-###-#### to discuss in detail the options
presented
I am pleased to advise that I have contacted Synchrony Bank and was informed that a refund was placed back to Ms***’s account on 9/27/which is the day her order was cancelledThe refund will appear on Ms***’s statements within one to two billing cyclesAs long as Ms*** has an
open and active account with Synchorny Bank it will show open on her credit repot. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 09/12/2015, Mr*** purchased the Orlando g*** left arm facing power recliner, right arm facing power recliner and the Orlando g*** armless chairThe merchandise was to be delivered to Mr***’s residence on 10/08/After speaking to the General Manager at the delivery location, has advised
that Mr***’s merchandise was successfully delivered to Mr***’s residence on 10/14/Mr***’s feedback is essential to realize the delivery flow in our system and we are taking all necessary precautions to eliminate this and similar issues from happening againThank you for sharing your feedback which we deeply appreciateWe value your opinion and see it as an opportunity to learn and improve our delivery processI apologize for any inconvenience MrGreer may have experiencedIf MrGreer has any further questions or concerns he may contact me directSincerely, Kedeanna R***
Mr***,I do not feel comfortable signing the consent agreement until I receive the results from the testing that is being performed I will include a copy of the consent agreement.Thank you,Courtney B***
In researching this complaint, we discovered Value City Furniture issued a gift card for the amount of store credit for selection of new itemsThis gift card was used on March 10, 2018, and delivery of new items occurred on March 15, I apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns she may contact our Customer Care Team at 888-751-Sincerely, Brandy L***
On 02/13/Mr*** purchased the piece Laguna Camel living room setThe merchandise was picked up on 02/18/2015.After reviewing Mr***’s Revdex.com complaint I have confirmed that Mr*** has the Pure Promise warranty and the warranty company has sent in a request to
Value City Furniture to have the appropriate part ordered for Mr***Value City Furniture has advised Mr*** that parts can take approximately 6-weeks to order and arrive at the storeOnce the part arrived Value City Furniture will contact Mr*** to install the part that has been ordered. If Mr*** chooses to cancel his warranty he may choose to do so at anytime by contacting Uniters at (877) 901-The funds will be dispersed back to Mr*** as an in-store credit. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 05/18/2015, Mr*** purchased the Ambrose Brown power recliner and the Canal StFirm full mattress and boxspring This merchandise was delivered to Mr***’s residence on 05/21/2015.I apologize for the delay in servicing Mr***’s mattress and for any frustrations that may have been
a result I have confirmed that Mr*** received service today on the mattress Once the technician report is reviewed by the Store, they will be in touch with Mr*** regarding the proceeding steps.If Mr*** has any further questions or concerns he may contact me direct
Ms*** has made two separate purchases with our store location in Fredricksburg, VABoth orders have been rectified and discounts have been applied.I spoke with Ms*** on 7/13/to discuss her order and the concerns that she has had with our companyThis issue is considered resolved by
Ms*** and our company.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I apologize for the delay in our resolution regarding *** *** complaint. I kindly ask that *** *** reject this response and allow additional time for his desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I appreciate
*** *** patience in this matter.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
I will contact the General Manager to set up a return if I can not find anything acceptable for an exchange at their Tampa, FL location
dispute has been resolved
On 11/27/2015, Mr*** visited the Store in Newport News, VA to purchase merchandise through the AcceptanceNow program I apologize for any frustration or confusion Mr*** may have experienced regarding our promotion According to our promotion details, the free tax and delivery
discount will be taken off the merchandise equivalent to the local delivery fee and local tax rate In research, I have found that the promotion was applied correctly to Mr***s invoice.I apologize if we are unable to come to an agreement with Mr*** and regret that we are no longer able to continue a professional relationship
On 10/30/15, Ms*** purchased the Cordoba Gray piece sectional and the Cordoba Gray love seatMs.*** received the sectional on 11/6/and the love seat on 11/14/15.Upon reviewing Ms***’s complaint through the Revdex.com, the General Manager has been contactedIn
the interest of customer service, the General Manager has contacted Ms*** and offered to exchange the love seat for a new one of the same style, as well as $off of her orderMs*** accepted this offer and the issue has been resolved.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 12/9/2011, Mrs*** made a purchase of a Monterey Beige 3-piece sectional at Value City FurnitureThe sectional was delivered to Mrs***’s residence on 12/17/2011.We sympathize with Mrs***’s concerns and apologize for the experience that she has had with our companyWe have a
policy set in place to appease any of our customers that have these issues like Mrs*** within the first years of possession of the furnitureUnfortunately, with Mrs*** being in her 6th year of possession, there is nothing that we can do to assist.If Mrs*** has any further questions or concerns, she can contact the store location’s Gneral Manager at 216-910-0422.Sincerely,Ashley H***Phone: 888-751-8552Fax: 614-449-4834ashley.h***@americansignature.com
The refund I will receive
from the business will falls way below the amount I would have to pay for a new sofa and loveseat.If value city gets it back they will sell it again and we will take a big lossI spent extra money trying to get it back to the original color
On 11/04/2016, Mr*** purchased the Cobra Brown piece living room set, and the Chandler Beige Cocktail OttomanThe merchandise was delivered to Mr*** residence on 11/12/2016.After receiving Mr*** complaint I have made direct contact with the store Manager who has contacted Mr
*** and scheduled a service for the frame breakage on Mr*** sofaMr*** has been made aware that pet damage is not covered under his warranty and he understands that *** *** has picked up Mr*** merchandise to repair all manufactures issuesOnce the repairs are complete the merchandise will be returned back to Mr*** residence. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct. Sincerely,*** ***Phone: ###-###-####Fax: ###-###-####***
We apologize for the lack of response to Mrs***’s complaintWe have not been able to order the pillow that Mrs*** purchased, so we can refund $to the original form of paymentIf Mrs*** has paid off her card with Synchrony Financial, then she will receive a payment from that financial institution for the same amountMrs*** will need to contact Customer Care at 1/###-###-#### with her Synchrony Financial account number and one of our agents can process the refund for her
The delivery date is 1,21,on a Wednesday After numerous wedges I made the last call about the wedge before thiere one year warranty expiredThese people won't return my callsI have a list of dates and times, I also have picturesI took on my smart phone of the wedge they delivered on the 3rd; same one as before, totaly unacceptableOur home, my "my wife and I" are filled with very nice things purchased from F.C., lot of money spent, for us to be treated this way is untolerableWe realize that you can only help us so much, and we appreciate being herdI must consider my legal optionsAfter all, I do have photos of their bad product, and they speak in volumesFill free to contact me anytime.Yours truly *** ***PS You people are great!Times and dates of comunicationsI have this recorded in my phone V.Cstore Feb - 3:43pm.V.CStore March 1st - 3:51pm.V.CStore March 2nd - 11:49amCorp March 3rd - 11:27amCorpLeft message, no replyCorpMarch 5th 2:43pmCorp March 7th 11:No answer.The wedge they delivered on the 3rd was the same wedge they delivered the previous time before the last delivery., in which I did not acceptEven the delivery guy's told me it was the same one, so I took pictures of it on thier truck, I have the pictures in my phonePROOF OF THIER BAD PRODUCT!
On 02/13/2016, Mr*** purchased the Kingsway power recliner and the Big Softie chaiseMr*** picked up the merchandise on 02/20/Mr*** notified Store Personnel on 03/03/to inquire about returning the Big Softie chaiseAfter receiving Mr***’s Revdex.com
complaint the General Manager reached out to Mr***In the interest of Customer Service the General Manager has offered Mr*** credit to select different merchandiseI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
When Ms. *** purchased the sofa and TV stand, she was covered under a one year manufactures warranty that ended in October of Unfortunately, since Ms. *** is outside of her year manufactures warranty and both of her stores are now closed, any structural or accidental damages are now covered by the extended warrantyMs. *** would need to contact the Pure Promise warranty company to dispute her claim at 877-478-2467. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
The General Manager has offered for Ms*** an in-store credit so that she can purchase new furniture, or his Service Department will order all of the seat and back cushions to her furniture at no cost to herMs*** can contact the General Manager at ###-###-#### to discuss in detail the options
presented
I am pleased to advise that I have contacted Synchrony Bank and was informed that a refund was placed back to Ms***’s account on 9/27/which is the day her order was cancelledThe refund will appear on Ms***’s statements within one to two billing cyclesAs long as Ms*** has an
open and active account with Synchorny Bank it will show open on her credit repot. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 09/12/2015, Mr*** purchased the Orlando g*** left arm facing power recliner, right arm facing power recliner and the Orlando g*** armless chairThe merchandise was to be delivered to Mr***’s residence on 10/08/After speaking to the General Manager at the delivery location, has advised
that Mr***’s merchandise was successfully delivered to Mr***’s residence on 10/14/Mr***’s feedback is essential to realize the delivery flow in our system and we are taking all necessary precautions to eliminate this and similar issues from happening againThank you for sharing your feedback which we deeply appreciateWe value your opinion and see it as an opportunity to learn and improve our delivery processI apologize for any inconvenience MrGreer may have experiencedIf MrGreer has any further questions or concerns he may contact me directSincerely, Kedeanna R***
Mr***,I do not feel comfortable signing the consent agreement until I receive the results from the testing that is being performed I will include a copy of the consent agreement.Thank you,Courtney B***
In researching this complaint, we discovered Value City Furniture issued a gift card for the amount of store credit for selection of new itemsThis gift card was used on March 10, 2018, and delivery of new items occurred on March 15, I apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns she may contact our Customer Care Team at 888-751-Sincerely, Brandy L***
On 02/13/Mr*** purchased the piece Laguna Camel living room setThe merchandise was picked up on 02/18/2015.After reviewing Mr***’s Revdex.com complaint I have confirmed that Mr*** has the Pure Promise warranty and the warranty company has sent in a request to
Value City Furniture to have the appropriate part ordered for Mr***Value City Furniture has advised Mr*** that parts can take approximately 6-weeks to order and arrive at the storeOnce the part arrived Value City Furniture will contact Mr*** to install the part that has been ordered. If Mr*** chooses to cancel his warranty he may choose to do so at anytime by contacting Uniters at (877) 901-The funds will be dispersed back to Mr*** as an in-store credit. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 05/18/2015, Mr*** purchased the Ambrose Brown power recliner and the Canal StFirm full mattress and boxspring This merchandise was delivered to Mr***’s residence on 05/21/2015.I apologize for the delay in servicing Mr***’s mattress and for any frustrations that may have been
a result I have confirmed that Mr*** received service today on the mattress Once the technician report is reviewed by the Store, they will be in touch with Mr*** regarding the proceeding steps.If Mr*** has any further questions or concerns he may contact me direct
Ms*** has made two separate purchases with our store location in Fredricksburg, VABoth orders have been rectified and discounts have been applied.I spoke with Ms*** on 7/13/to discuss her order and the concerns that she has had with our companyThis issue is considered resolved by
Ms*** and our company.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I apologize for the delay in our resolution regarding *** *** complaint. I kindly ask that *** *** reject this response and allow additional time for his desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I appreciate
*** *** patience in this matter.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####***