On 7/24/2016, Ms*** purchased the Adrian Chocolate 3-piece living room setThe set included the Adrian Chocolate sofa, love seat, and chairThe furniture was delivered to Ms***’s residence on 7/30/2016.Ms*** purchased the Pure Promise extended warranty, so she can file a claim
with Uniters to have the issues with the sofa addressedShe can call Uniters at 1/###-###-#### to speak to a representative and have a service technician scheduled to visit her home for an inspection.I apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 08/15/2015, Ms*** purchased two Renew Queen mattresses, and two Brown boxspringsThe merchandise was delivered to Ms***’s residence on 08/22/On 09/02/2015, Ms*** notified Store Personnel regarding damage on one of the Renew Queen MattressesMs*** also advised that both
of the Brown boxsprings had wood and staples exposedAt that time, Ms*** was advised we would exchange the two Renew mattresses on 09/16/and offered a discount regarding the boxspring damage in the amount of $to keep the two Brown boxspring’sThe General Manager advised that Ms*** did accept the offer for the exchange of the two Renew mattresses delivered on 09/16/2015, and the discount of $to keep the Brown boxspring’sThe $was refunded back to the original form of payment on 09/17/I apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me directSincerely, Kedeanna R*** Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### [email protected]
On 11/04/2013, Ms*** purchased the Casino Black sofa This merchandise was delivered to Ms***’s residence on 11/07/2013.I apologize for any confusion Ms*** may have experienced regarding the warranty that was purchased Ms***’s 7-year warranty covers any
accidental burns, rips, tears or stains Unfortunately, the purchased warranty does not cover any structural defects and therefore; Ms*** only had the one year manufacturer warranty which expired in November of 2014.In the interest of Customer Service, the General Manager has authorized a courtesy service for repair of the sofa Ms*** can anticipate the arrival of our Service Technician on 09/16/ There is no guarantee or warranty on the work provided and we will not be able to offer Ms*** any further service on the Casino sofa.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C***@AmericanSignature.com
I apologize for the delay in our resolution regarding Mr***’s complaint. I kindly ask that Mr***e reject this response and allow additional time for his desired resolution. Please be assured that we are working diligently with the General Manager and Corporate Management and
I appreciate Mr***’s patience in this matter.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 02/16/2015, Ms*** purchased the Park City Chocolate reclining sofa This merchandise was delivered to Ms***’s residence on 2/21/2014.On 11/19/2014, Ms***’s merchandise was brought into the Store location for service on the arm The sofa was returned to Ms
***’s home on 11/22/ It was reported that Ms***’s cup holder was missing and I apologize for the delay in resolving this inquiry Store Personnel has contacted Ms*** and advised that cup holders will be mailed to her new address in California via Fed Ex.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 7/30/2013, Mrs*** purchased the Ciera White 2-piece sectional, which included a right-arm-facing sofa and a left-arm-facing chaiseMrs*** also purchased the Ciera Brown cocktail ottoman at the same timeThe furniture was delivered to Mrs***’s residence on 8/6/The Fabric
Protection warranty through Uniters was purchased for the 2-piece sectional.We understand Mrs***’s concerns and apologize that these events have occurredThe cracking and peeling of bonded leather furniture has been an issue across the industry for quite some time nowWhile some of our competitors are sticking by their respective warranty providers with their policy that doesn’t include coverage of cracking and peeling of any type of material used to manufacture their product, we have opted to provide our customers with the option of receiving a prorated in-store credit based on the amount of time in which they have possessed their furnitureMrs*** has been extended this option by our store location’s Management Team, as well as the Management Team in Customer CareMrs*** has been offered 40% of the purchasing amount of her sectional to utilize to purchase any furniture in our store or on our websiteMrs*** has days from the date of her last contact to Customer Care to use the in-store credit (11/17/2017)If Mrs*** has any further questions or concerns, she can contact the General Manager at our Miami, FL location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
After further speaking to the service manager I have been informed that Ms*** will need to contact the warehouse (###-###-####) to schedule a repair through the storeWhat will happen is Value City Furniture will pick up Ms***’s sofa and repair it at the warehouseOnce the sofa is repaired, we will pick up the loveseat when bringing back the sofa and take it to the warehouse for repairAt this time, an in-store service is the only option Value City Furniture can offer Ms***.If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
Please help me,This ID should not be closedI have been waiting weeks for a follow up from Value City and below is my current statusValue City and Acceptance Now, have not created a new contract to reflect their verbal commitments.ABed that could not be fixed because its discontinued has not been removed from my account balance.B(2) Credit checks have been run against my SSN for reasons unknown to me and Letters of Credit Denial have been sent to me and I have copies.C*** *** *Acceptance Now) Manager has not updated my contract.D*** has not reinstated my of NO interest as she verbally committed toI have not provided updates because both the Value City Store manager and *** assured me that I would be taken care of but NO closure has been processed
On 06/03/Mr*** purchased the piece Skyler Dinette set, the piece Ciera Gray sectional, the Queen Casa Moda bed, and the Beautysleep Queen mattress The merchandise was delivered to Mr***’s residence on 06/08/2011.After receiving Mr***’s complaint I have made direct contact
with the store manager and have been advised American Signature will not be able to fully replace Mr***’s sofaCracking and peeling is considered wear and tear and as a courtesy we were able to exchange Mr***’s chaise in Due to the item no longer being in our inventory there is no possible way to replace the sofa as wellAmerican Signature can offer an in-store credit of $to Mr*** towards new merchandise in the store.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
I rejected the response simply because while I was contacted, there was still no resolutionShe told me that she would use that information with future customersMy hopes were that she would make ME as a customer satisfiedI am essentially in the exact situation that I started inI work in the customer service industry and if that were me I would do everything in my power to make the customer happyIsn't that the point?
On 7/27/Ms*** purchased the Torino Cream sofa and loveseatMs*** accepted delivery of the furniture on 7/30/Ms*** received an even exchange of the Torino Cream sofa and loveseat on 5/30/Ms*** was to receive of the Avery Taupe sofas in exchange for the Torino Cream
sofa and loveseat on 6/6/16.In order to complete an exchange of furniture, we must be able to collect the furniture that is in the residence at the same time that the new furniture is being deliveredUpon receiving the complaint filed through the Revdex.com, the General Manager has been contactedAt this point, Ms*** will need to make arrangements to have the furniture that is to be collected from her at the residence prior to the store location delivering the new furnitureMs*** will not be responsible for any further delivery feesShe can contact the store location’s management at ###-###-#### once she has received the furniture so that we can complete the exchange.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I was unable to locate an invoice for *** *** regarding his complaintIn order to investigate his complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf *** *** has any further questions or concerns he may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I would like to add Value City has great customer service, both the store manager and the tech who came and looked at the sofa were nice and seemed to care *** ***'s customer service, however, was poor and they did not seem to care about my complaint Hopefully, the sofa can be fixed
On 3/27/11, Mr/ Ms*** purchased the Danford Slate dual reclining sofa, reclining love seat, and the rocker reclinerThe furniture was delivered to the residence on 3/29/11.While we understand that Mr/ Ms*** have had a terrible event occur, the warranty that was purchased at the
point of sale does not cover these types of incidentsDue to the nature of the event, Mr/ Ms*** should be able to file a claim under their home owner’s or renter’s insuranceI have attached a copy of the warranty that Mr/ Ms*** purchased with their furniture that outlines the coverage of the warranty.I apologize for any inconvenience Mr/ Ms*** may have experienced If Mr/ Ms*** has any further questions or concerns they may contact me direct
On 05/11/2015, Ms*** purchased the 3-piece Monarch Chocolate sectional This merchandise was delivered to Ms***’s residence on 06/06/2015.I apologize for any frustration Ms*** may have experienced regarding her delivery and the merchandise she received We understand that
time is very valuable and strive to make every shopping experience EASY for our Customers On 07/03/2015, Ms*** contacted Store Personnel and advised that she would like to return her merchandise Unfortunately, Ms***’s merchandise is not returnable after the day return timeframe as stated on the back of her receipt However, in the interest of Customer Service, the Manager has offered Ms*** to chose replacement merchandise if she is not satisfied with the Monarch Chocolate or she may return with a restocking/usage fee of 30%.If Ms*** chooses to replace her merchandise, and chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct
On 4/14/Mr*** purchased of the Farmhouse Spindle back side chairs, as well as a 7’ White Vase Turned dining tableThe items were delivered to his home on 5/30/We have refunded the $that Mr*** used to purchase the appropriate hardware for his item, and have also reached
out to the store Manager to request that he contact Mr*** personallyMr*** can expect the refund to reflect on his *** within the next 3-business daysI apologize for any inconvenience this may have caused Mr***If Mr*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
Seeing that Ms*** has not made any purchase with our company yet, we kindly ask that she contact Customer Care at ###-###-#### so that one of our agents can assist with her issueDue to the nature of the complaint, we will need any proof that can be provided of the competitor’s merchandise
so that we can make proper comparisons.Ms*** can also contact me direct with any questions or concerns
On 7/24/2016, Ms*** purchased the Adrian Chocolate 3-piece living room setThe set included the Adrian Chocolate sofa, love seat, and chairThe furniture was delivered to Ms***’s residence on 7/30/2016.Ms*** purchased the Pure Promise extended warranty, so she can file a claim
with Uniters to have the issues with the sofa addressedShe can call Uniters at 1/###-###-#### to speak to a representative and have a service technician scheduled to visit her home for an inspection.I apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 08/15/2015, Ms*** purchased two Renew Queen mattresses, and two Brown boxspringsThe merchandise was delivered to Ms***’s residence on 08/22/On 09/02/2015, Ms*** notified Store Personnel regarding damage on one of the Renew Queen MattressesMs*** also advised that both
of the Brown boxsprings had wood and staples exposedAt that time, Ms*** was advised we would exchange the two Renew mattresses on 09/16/and offered a discount regarding the boxspring damage in the amount of $to keep the two Brown boxspring’sThe General Manager advised that Ms*** did accept the offer for the exchange of the two Renew mattresses delivered on 09/16/2015, and the discount of $to keep the Brown boxspring’sThe $was refunded back to the original form of payment on 09/17/I apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me directSincerely, Kedeanna R*** Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### [email protected]
On 11/04/2013, Ms*** purchased the Casino Black sofa This merchandise was delivered to Ms***’s residence on 11/07/2013.I apologize for any confusion Ms*** may have experienced regarding the warranty that was purchased Ms***’s 7-year warranty covers any
accidental burns, rips, tears or stains Unfortunately, the purchased warranty does not cover any structural defects and therefore; Ms*** only had the one year manufacturer warranty which expired in November of 2014.In the interest of Customer Service, the General Manager has authorized a courtesy service for repair of the sofa Ms*** can anticipate the arrival of our Service Technician on 09/16/ There is no guarantee or warranty on the work provided and we will not be able to offer Ms*** any further service on the Casino sofa.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C***@AmericanSignature.com
If you need further assistance, please contact Customer Care at ###-###-####Thank you
I apologize for the delay in our resolution regarding Mr***’s complaint. I kindly ask that Mr***e reject this response and allow additional time for his desired resolution. Please be assured that we are working diligently with the General Manager and Corporate Management and
I appreciate Mr***’s patience in this matter.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 02/16/2015, Ms*** purchased the Park City Chocolate reclining sofa This merchandise was delivered to Ms***’s residence on 2/21/2014.On 11/19/2014, Ms***’s merchandise was brought into the Store location for service on the arm The sofa was returned to Ms
***’s home on 11/22/ It was reported that Ms***’s cup holder was missing and I apologize for the delay in resolving this inquiry Store Personnel has contacted Ms*** and advised that cup holders will be mailed to her new address in California via Fed Ex.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 7/30/2013, Mrs*** purchased the Ciera White 2-piece sectional, which included a right-arm-facing sofa and a left-arm-facing chaiseMrs*** also purchased the Ciera Brown cocktail ottoman at the same timeThe furniture was delivered to Mrs***’s residence on 8/6/The Fabric
Protection warranty through Uniters was purchased for the 2-piece sectional.We understand Mrs***’s concerns and apologize that these events have occurredThe cracking and peeling of bonded leather furniture has been an issue across the industry for quite some time nowWhile some of our competitors are sticking by their respective warranty providers with their policy that doesn’t include coverage of cracking and peeling of any type of material used to manufacture their product, we have opted to provide our customers with the option of receiving a prorated in-store credit based on the amount of time in which they have possessed their furnitureMrs*** has been extended this option by our store location’s Management Team, as well as the Management Team in Customer CareMrs*** has been offered 40% of the purchasing amount of her sectional to utilize to purchase any furniture in our store or on our websiteMrs*** has days from the date of her last contact to Customer Care to use the in-store credit (11/17/2017)If Mrs*** has any further questions or concerns, she can contact the General Manager at our Miami, FL location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
After further speaking to the service manager I have been informed that Ms*** will need to contact the warehouse (###-###-####) to schedule a repair through the storeWhat will happen is Value City Furniture will pick up Ms***’s sofa and repair it at the warehouseOnce the sofa is repaired, we will pick up the loveseat when bringing back the sofa and take it to the warehouse for repairAt this time, an in-store service is the only option Value City Furniture can offer Ms***.If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
Please help me,This ID should not be closedI have been waiting weeks for a follow up from Value City and below is my current statusValue City and Acceptance Now, have not created a new contract to reflect their verbal commitments.ABed that could not be fixed because its discontinued has not been removed from my account balance.B(2) Credit checks have been run against my SSN for reasons unknown to me and Letters of Credit Denial have been sent to me and I have copies.C*** *** *Acceptance Now) Manager has not updated my contract.D*** has not reinstated my of NO interest as she verbally committed toI have not provided updates because both the Value City Store manager and *** assured me that I would be taken care of but NO closure has been processed
On 06/03/Mr*** purchased the piece Skyler Dinette set, the piece Ciera Gray sectional, the Queen Casa Moda bed, and the Beautysleep Queen mattress The merchandise was delivered to Mr***’s residence on 06/08/2011.After receiving Mr***’s complaint I have made direct contact
with the store manager and have been advised American Signature will not be able to fully replace Mr***’s sofaCracking and peeling is considered wear and tear and as a courtesy we were able to exchange Mr***’s chaise in Due to the item no longer being in our inventory there is no possible way to replace the sofa as wellAmerican Signature can offer an in-store credit of $to Mr*** towards new merchandise in the store.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
I rejected the response simply because while I was contacted, there was still no resolutionShe told me that she would use that information with future customersMy hopes were that she would make ME as a customer satisfiedI am essentially in the exact situation that I started inI work in the customer service industry and if that were me I would do everything in my power to make the customer happyIsn't that the point?
On 7/27/Ms*** purchased the Torino Cream sofa and loveseatMs*** accepted delivery of the furniture on 7/30/Ms*** received an even exchange of the Torino Cream sofa and loveseat on 5/30/Ms*** was to receive of the Avery Taupe sofas in exchange for the Torino Cream
sofa and loveseat on 6/6/16.In order to complete an exchange of furniture, we must be able to collect the furniture that is in the residence at the same time that the new furniture is being deliveredUpon receiving the complaint filed through the Revdex.com, the General Manager has been contactedAt this point, Ms*** will need to make arrangements to have the furniture that is to be collected from her at the residence prior to the store location delivering the new furnitureMs*** will not be responsible for any further delivery feesShe can contact the store location’s management at ###-###-#### once she has received the furniture so that we can complete the exchange.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I was unable to locate an invoice for *** *** regarding his complaintIn order to investigate his complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf *** *** has any further questions or concerns he may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I would like to add Value City has great customer service, both the store manager and the tech who came and looked at the sofa were nice and seemed to care *** ***'s customer service, however, was poor and they did not seem to care about my complaint Hopefully, the sofa can be fixed
I talk to some one but they gave me the same story the insurance gave me I think they should live up to there agreement or give us our money back !!!!
On 3/27/11, Mr/ Ms*** purchased the Danford Slate dual reclining sofa, reclining love seat, and the rocker reclinerThe furniture was delivered to the residence on 3/29/11.While we understand that Mr/ Ms*** have had a terrible event occur, the warranty that was purchased at the
point of sale does not cover these types of incidentsDue to the nature of the event, Mr/ Ms*** should be able to file a claim under their home owner’s or renter’s insuranceI have attached a copy of the warranty that Mr/ Ms*** purchased with their furniture that outlines the coverage of the warranty.I apologize for any inconvenience Mr/ Ms*** may have experienced If Mr/ Ms*** has any further questions or concerns they may contact me direct
On 05/11/2015, Ms*** purchased the 3-piece Monarch Chocolate sectional This merchandise was delivered to Ms***’s residence on 06/06/2015.I apologize for any frustration Ms*** may have experienced regarding her delivery and the merchandise she received We understand that
time is very valuable and strive to make every shopping experience EASY for our Customers On 07/03/2015, Ms*** contacted Store Personnel and advised that she would like to return her merchandise Unfortunately, Ms***’s merchandise is not returnable after the day return timeframe as stated on the back of her receipt However, in the interest of Customer Service, the Manager has offered Ms*** to chose replacement merchandise if she is not satisfied with the Monarch Chocolate or she may return with a restocking/usage fee of 30%.If Ms*** chooses to replace her merchandise, and chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct
On 4/14/Mr*** purchased of the Farmhouse Spindle back side chairs, as well as a 7’ White Vase Turned dining tableThe items were delivered to his home on 5/30/We have refunded the $that Mr*** used to purchase the appropriate hardware for his item, and have also reached
out to the store Manager to request that he contact Mr*** personallyMr*** can expect the refund to reflect on his *** within the next 3-business daysI apologize for any inconvenience this may have caused Mr***If Mr*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
Seeing that Ms*** has not made any purchase with our company yet, we kindly ask that she contact Customer Care at ###-###-#### so that one of our agents can assist with her issueDue to the nature of the complaint, we will need any proof that can be provided of the competitor’s merchandise
so that we can make proper comparisons.Ms*** can also contact me direct with any questions or concerns