I have once discussed this matter to Uniters and they are impossible to deal with. They are very unprofessional and demeaning and harrassing as if I am stupid and do not know my rights as a consumer. Further communication with them is a waste of my time however I am asking the assiatnce of Revdex.com to look further this situation. I deserve respect and I need the couch replaced.
On 12/18/16, Mr. [redacted] purchased a Legend Brown sofa and chair and an Americana 5 piece counter height dinette. The sofa and chair was delivered 12/26/15 and the 5 piece counter height dinette was delivered 12/30/15. I would like to apologize to Mr. [redacted] for not being provided the...
level of service that our store associates take pride in offering every day. Unfortunately, we did not meet your—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.While I cannot alter what has transpired, I have taken steps to ensure that similar incidents will not occur in the future.According to the USPS.com website, Mr. [redacted]’s gift card is available for pickup. Please see the notice attached below:We attempted to deliver your item at 12:47 pm on January 21, 2016 in WICKLIFFE, OH 44092 and a notice was left because an authorized recipient was not available. You may arrange redelivery by using the Schedule a Redelivery feature on this page or calling 800-ASK-USPS, or may pick up the item at the Post Office indicated on the notice. If this item is unclaimed by February 5, 2016 then it will be returned to sender.Additionally, our system shows a refund of $108.00 processed to the Visa card ending in 1263 on 12/26/15. Our Cash Management Department is currently investigating the final processing of the credit to his card to ensure that it has been completed on our end.We deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very best.
A refund has been submitted successfully back to Ms. [redacted], If she has not received her refund I would suggest she contact her financial institution. Once the funds are released from our system Value City Furniture has no control on how long the bank submits the refund back to Ms, [redacted]’s account. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I feel the $150.00 is not enough for the inconvenience this is has as cause. I still have. I confident that the table will arrive on the 8 of April. Because I have been told different days and every time that new date comes up. There is an excuse for it being delayed again. I have asked for a loner table or the one from the floor as a fill in in to the table I arrived is in. We have had to move and cancel planned parties including a Super Bowl party cause of not have a kitchen table. My wife babysits kids and it has been hard to not be able to feed them at a proper kitchen table. i except a more of that has become an adjust in life style because of this mix up from the beginning and not having what was order I work in the service field and charge my customer 150.00 an hour for my time and I have now lost and wasted vauleable time having to deal with this matter over the last few months now I have called stores repeatedly with no managers wanting to help with listening to my request then I have to go to the Revdex.com to file a complaint and still spending time responding and still at with out A Valued customer response
I apologize for the delay in our resolution regarding Mrs. [redacted]s complaint. I kindly ask that Mrs. Mancuso reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I...
appreciate Mrs. [redacted]s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
Ms. [redacted] was refunded the Pure Promise warranty amount of $219.99 on 04/11/2016. The refund was completed back to the card used at the time of purchase. Ms. [redacted] is no longer covered for service on the Wyoming Saddle 5-piece sectional. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Even though my furniture is out of warranty they still gave us crappy furniture right at delivery. Please let them know that everyone will eventually figure out not to buy from them if they don't want to waste their hard earned money
Terminx came out but they did not spray or service my home because they said they didn't see anything. I've seen the bugs. I need my home re sprayed and items paid for.
My new email address is [redacted]@yahoo.com. I have a new job and this email will not be active after 9-5-2015.
I apologize for the delayed response in regards to Ms. [redacted]’s service. I have confirmed with the Customer Service Coordinator that Ms. [redacted] is receiving an exchange of the table as well as a pick up for service on her chair. Ms. [redacted] is aware of the warranty expectations going forward and is aware that we may not be able to repair the chair to manufacturer specifications.If Ms. [redacted] has any further questions or concerns she may contact me direct.
Greetings,I am not sure why my complaint was closed. I did not recieve the previous correspondence as it went to my spam mail and I just realized it, so I was logging in to respond to the fact that I never recieve any Warrranty detailed info of coverage and was basically lied to by the sales associate who even took me to the thift section to show damaged furniture that customers were able to return for full store credit under the 7 year warranty, including sofas that has cigarette burns, writings, fabric ripped and burns.....And I was told specifically that anything accidental would be covered and the information I provided shows exactly what I was told would be covered and I feel this is false advertisement and if they are not going to honor their warranty then I want a refund of my money
we paid THOUSANDS of dollars for this "high quality" bedroom set. This is NOT what a "high quality" bedroom set should look like after 5 years of use. This is not "normal wear and tear." This furniture is defective.. It continues to peel more and more every day.
On 8/16/2015, Ms. [redacted] purchased the 2-piece Ventura Buff sectional. This merchandise was delivered to Ms. [redacted]’s residence on 8/25/2015.I apologize for any frustrations Ms. [redacted] may have experienced in regards to receiving service on her merchandise and for any confusion she may have...
received. We strive to make furniture shopping EASY and we apologize if Ms. [redacted]’s experience was less than satisfactory. The General Manager has advised that he has spoken with Ms. [redacted] and we are exchanging her merchandise. Ms. [redacted] can expect to receive a call 24-48 hours prior to her exchange delivery with a timeframe. Again, I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 1/28/2017, Mrs. [redacted] purchased the Brisco Brown power gliding recliner from our Value City Furniture store. The power recliner was delivered to Mrs. [redacted]’s residence on 1/31/2017. We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our...
company. Our Service Technician visited Mrs. [redacted]’s residence on 1/17/2018 to assess the damages and possibly complete any repairs. An order was placed for replacement parts for the recliner so that the service can be completed. Once the store location receives the necessary parts, Mrs. [redacted] will be contacted to schedule another service date.If Mrs. [redacted] has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
Hello,This is a continuation of Consumer Complaint #[redacted]. It is 19 days away from a year since I purchased this furniture and I still don't have the legs to my nightstand.I decided to resolved my last compliant when I received assurance that my recliner would be replaced and the legs for my nightstand would be delivered Saturday, June 20th, I received the recliner but no legs. I call that day before the delivery guys left and was told by customer service that there was a mistake made in detailing the service call.I was again assured the legs for my nightstand would be delivered the following Saturday, June 27th. No call, no delivery. At this point I would like a refund on this nightstand.Thank you,
On 09/17/2014, Ms. [redacted] purchased the 6-piece St. Malo Brown sectional. This merchandise was delivered to Ms. [redacted]’s residence on 09/23/2014. The General Manager has scheduled a Service Technician to visit Ms. [redacted]’s home on 06/10/2015 to inspect and repair the structural...
damages. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I was unable to locate an invoice for Mr. [redacted] regarding his complaint. In order to investigate his complaint further, I will need additional information. The information below provided does not pull up an orders in our Michigan store systems. If the order is under a different name please provide...
the below information to assist with resolving your Revdex.com complaint.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolution. If Mr. Laylon has any further questions or concerns he may contact me direct.
I kindly ask that Ms. [redacted] advise if any additional correspondence is needed in regards to her Regional Manager request. It is our understanding that Ms. [redacted] has attempted to be contacted. If Ms. [redacted] is in need of further assistance, I kindly ask that she respond to this complaint.
Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the merchandise for an in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 9/18/2017, Ms. [redacted] made her purchase with Value City Furniture in Falls Church, VA. The furniture was delivered to Ms. [redacted]’s residence on 9/21/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. The General Manager at the store...
location has been contacted and will be in contact with Ms. [redacted] directly to discuss options to get the pillows more expeditiously. If Ms. [redacted] has any further questions or concerns, she can contact the General Manager at the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 09/10/2016, Mrs. [redacted] purchased the Siena Birch King bed, 2 Siena Birch nightstands, a twin boxspring, a full boxspring, 2 adjustable bed frames, and the Siena Birch 5 drawer chest. The merchandise was delivered to Mrs. [redacted]’s residence on 09/22/2016.Upon receiving Mrs. [redacted]’s...
complaint, I have spoken with the store Manager who has advised me that a service technician has verified that Mrs. [redacted] has the correct legs on her merchandise. The legs Mrs. [redacted] was seeing in the show room were for the Siena Birch Merlot bed. Those legs are different from the ones Mrs. [redacted] own. A $200 credit was offered to Mrs. [redacted] to keep the merchandise as-is because there is no way we can get the legs she is requesting to her. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I have once discussed this matter to Uniters and they are impossible to deal with. They are very unprofessional and demeaning and harrassing as if I am stupid and do not know my rights as a consumer. Further communication with them is a waste of my time however I am asking the assiatnce of Revdex.com to look further this situation. I deserve respect and I need the couch replaced.
On 12/18/16, Mr. [redacted] purchased a Legend Brown sofa and chair and an Americana 5 piece counter height dinette. The sofa and chair was delivered 12/26/15 and the 5 piece counter height dinette was delivered 12/30/15. I would like to apologize to Mr. [redacted] for not being provided the...
level of service that our store associates take pride in offering every day. Unfortunately, we did not meet your—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.While I cannot alter what has transpired, I have taken steps to ensure that similar incidents will not occur in the future.According to the USPS.com website, Mr. [redacted]’s gift card is available for pickup. Please see the notice attached below:We attempted to deliver your item at 12:47 pm on January 21, 2016 in WICKLIFFE, OH 44092 and a notice was left because an authorized recipient was not available. You may arrange redelivery by using the Schedule a Redelivery feature on this page or calling 800-ASK-USPS, or may pick up the item at the Post Office indicated on the notice. If this item is unclaimed by February 5, 2016 then it will be returned to sender.Additionally, our system shows a refund of $108.00 processed to the Visa card ending in 1263 on 12/26/15. Our Cash Management Department is currently investigating the final processing of the credit to his card to ensure that it has been completed on our end.We deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very best.
A refund has been submitted successfully back to Ms. [redacted], If she has not received her refund I would suggest she contact her financial institution. Once the funds are released from our system Value City Furniture has no control on how long the bank submits the refund back to Ms, [redacted]’s account. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I feel the $150.00 is not enough for the inconvenience this is has as cause. I still have. I confident that the table will arrive on the 8 of April. Because I have been told different days and every time that new date comes up. There is an excuse for it being delayed again. I have asked for a loner table or the one from the floor as a fill in in to the table I arrived is in. We have had to move and cancel planned parties including a Super Bowl party cause of not have a kitchen table. My wife babysits kids and it has been hard to not be able to feed them at a proper kitchen table. i except a more of that has become an adjust in life style because of this mix up from the beginning and not having what was order I work in the service field and charge my customer 150.00 an hour for my time and I have now lost and wasted vauleable time having to deal with this matter over the last few months now I have called stores repeatedly with no managers wanting to help with listening to my request then I have to go to the Revdex.com to file a complaint and still spending time responding and still at with out A Valued customer response
I apologize for the delay in our resolution regarding Mrs. [redacted]s complaint. I kindly ask that Mrs. Mancuso reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I...
appreciate Mrs. [redacted]s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
Ms. [redacted] was refunded the Pure Promise warranty amount of $219.99 on 04/11/2016. The refund was completed back to the card used at the time of purchase. Ms. [redacted] is no longer covered for service on the Wyoming Saddle 5-piece sectional. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Even though my furniture is out of warranty they still gave us crappy furniture right at delivery. Please let them know that everyone will eventually figure out not to buy from them if they don't want to waste their hard earned money
Terminx came out but they did not spray or service my home because they said they didn't see anything. I've seen the bugs. I need my home re sprayed and items paid for.
My new email address is [redacted]@yahoo.com. I have a new job and this email will not be active after 9-5-2015.
I apologize for the delayed response in regards to Ms. [redacted]’s service. I have confirmed with the Customer Service Coordinator that Ms. [redacted] is receiving an exchange of the table as well as a pick up for service on her chair. Ms. [redacted] is aware of the warranty expectations going forward and is aware that we may not be able to repair the chair to manufacturer specifications.If Ms. [redacted] has any further questions or concerns she may contact me direct.
Greetings,I am not sure why my complaint was closed. I did not recieve the previous correspondence as it went to my spam mail and I just realized it, so I was logging in to respond to the fact that I never recieve any Warrranty detailed info of coverage and was basically lied to by the sales associate who even took me to the thift section to show damaged furniture that customers were able to return for full store credit under the 7 year warranty, including sofas that has cigarette burns, writings, fabric ripped and burns.....And I was told specifically that anything accidental would be covered and the information I provided shows exactly what I was told would be covered and I feel this is false advertisement and if they are not going to honor their warranty then I want a refund of my money
we paid THOUSANDS of dollars for this "high quality" bedroom set. This is NOT what a "high quality" bedroom set should look like after 5 years of use. This is not "normal wear and tear." This furniture is defective.. It continues to peel more and more every day.
On 8/16/2015, Ms. [redacted] purchased the 2-piece Ventura Buff sectional. This merchandise was delivered to Ms. [redacted]’s residence on 8/25/2015.I apologize for any frustrations Ms. [redacted] may have experienced in regards to receiving service on her merchandise and for any confusion she may have...
received. We strive to make furniture shopping EASY and we apologize if Ms. [redacted]’s experience was less than satisfactory. The General Manager has advised that he has spoken with Ms. [redacted] and we are exchanging her merchandise. Ms. [redacted] can expect to receive a call 24-48 hours prior to her exchange delivery with a timeframe. Again, I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 1/28/2017, Mrs. [redacted] purchased the Brisco Brown power gliding recliner from our Value City Furniture store. The power recliner was delivered to Mrs. [redacted]’s residence on 1/31/2017. We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our...
company. Our Service Technician visited Mrs. [redacted]’s residence on 1/17/2018 to assess the damages and possibly complete any repairs. An order was placed for replacement parts for the recliner so that the service can be completed. Once the store location receives the necessary parts, Mrs. [redacted] will be contacted to schedule another service date.If Mrs. [redacted] has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
Hello,This is a continuation of Consumer Complaint #[redacted]. It is 19 days away from a year since I purchased this furniture and I still don't have the legs to my nightstand.I decided to resolved my last compliant when I received assurance that my recliner would be replaced and the legs for my nightstand would be delivered Saturday, June 20th, I received the recliner but no legs. I call that day before the delivery guys left and was told by customer service that there was a mistake made in detailing the service call.I was again assured the legs for my nightstand would be delivered the following Saturday, June 27th. No call, no delivery. At this point I would like a refund on this nightstand.Thank you,
On 09/17/2014, Ms. [redacted] purchased the 6-piece St. Malo Brown sectional. This merchandise was delivered to Ms. [redacted]’s residence on 09/23/2014. The General Manager has scheduled a Service Technician to visit Ms. [redacted]’s home on 06/10/2015 to inspect and repair the structural...
damages. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I was unable to locate an invoice for Mr. [redacted] regarding his complaint. In order to investigate his complaint further, I will need additional information. The information below provided does not pull up an orders in our Michigan store systems. If the order is under a different name please provide...
the below information to assist with resolving your Revdex.com complaint.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolution. If Mr. Laylon has any further questions or concerns he may contact me direct.
I kindly ask that Ms. [redacted] advise if any additional correspondence is needed in regards to her Regional Manager request. It is our understanding that Ms. [redacted] has attempted to be contacted. If Ms. [redacted] is in need of further assistance, I kindly ask that she respond to this complaint.
Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the merchandise for an in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 9/18/2017, Ms. [redacted] made her purchase with Value City Furniture in Falls Church, VA. The furniture was delivered to Ms. [redacted]’s residence on 9/21/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. The General Manager at the store...
location has been contacted and will be in contact with Ms. [redacted] directly to discuss options to get the pillows more expeditiously. If Ms. [redacted] has any further questions or concerns, she can contact the General Manager at the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 09/10/2016, Mrs. [redacted] purchased the Siena Birch King bed, 2 Siena Birch nightstands, a twin boxspring, a full boxspring, 2 adjustable bed frames, and the Siena Birch 5 drawer chest. The merchandise was delivered to Mrs. [redacted]’s residence on 09/22/2016.Upon receiving Mrs. [redacted]’s...
complaint, I have spoken with the store Manager who has advised me that a service technician has verified that Mrs. [redacted] has the correct legs on her merchandise. The legs Mrs. [redacted] was seeing in the show room were for the Siena Birch Merlot bed. Those legs are different from the ones Mrs. [redacted] own. A $200 credit was offered to Mrs. [redacted] to keep the merchandise as-is because there is no way we can get the legs she is requesting to her. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.