A refund has been submitted successfully back to Ms. [redacted], If she has not received her refund I would suggest she contact her financial institution. Once the funds are released from our system Value City Furniture has no control on how long the bank submits the refund back to Ms, [redacted]’s account. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I apologize for the delayed response in regards to Ms. [redacted]’s service. I have confirmed with the Customer Service Coordinator that Ms. [redacted] is receiving an exchange of the table as well as a pick up for service on her chair. Ms. [redacted] is aware of the warranty expectations going forward and is aware that we may not be able to repair the chair to manufacturer specifications.If Ms. [redacted] has any further questions or concerns she may contact me direct.
I apologize that I did not return Mr. [redacted]’s call sooner. I have attempted to reach out and was unable to leave a voicemail. I kindly ask that Mr. [redacted] reach out to our Customer Care Team at ###-###-#### for assistance or reply to this complaint with further details.
On 09/28/2013, Mr. /Ms. [redacted] purchased the 3 piece Maverick Brown living room set. The merchandise was delivered to Mr. /Ms. [redacted] residence on 10/03/2013. Upon receiving Mr. /Ms. [redacted] complaint I have spoken to the store manager who is stating that 40% of Mr. /Ms. [redacted] purchase as an...
in-store credit is the most we can offer. Since Mr. /Ms. [redacted] still has the warranty we are able to add that cost to the in-store credit also. Due to the length of time Mr. /Ms. [redacted] has had their furniture, Value City Furniture is not able to offer a full in-store credit to Mr. /Ms. [redacted]. I apologize for any inconvenience Mr. /Ms. [redacted] may have experienced. If Mr. /Ms. [redacted] have any further questions or concerns they may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 01/11/2017 Mr. [redacted] purchased the Brisco Brown 2 piece living room set. The merchandise is scheduled to be delivered to Mr. [redacted]’s residence on 02/14/2017. Mr. [redacted] cads contacted Value City Furniture and spoke with a supervisor who informed him that the living room set Mr. [redacted] has...
purchased is currently on back order until the middle of February. It was explained to him that this was unexpected and there is no way Value City Furniture can get Mr. [redacted]’s merchandise any sooner than the expected date. Compensation, Reselect, and a refund were all offered to Mr. [redacted]. He has chosen to decline all possible options we can offer at this time. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 6/17/2016, Ms. [redacted] purchased the Natchez 5-piece co[redacted] height dining room set. The furniture was picked up at our Ft. Wayne, IN location on 6/21/2016.We understand Ms. [redacted]’ concerns and apologize for the experience that she has had with our company. The General Manager at the store location...
has been contacted and is offering to send his Service Technician to Ms. [redacted]’ residence for an inspection of the furniture. The Service Technician is currently scheduled to visit her residence on 2/2/2018.If Ms. [redacted] has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
The General Manager has tried to contact Mr. [redacted] to offer assistance and help resolve these issues. Mr. [redacted] can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com.
Their offer of a gift card of $250 is not adequate due to the fact that I never received the previous gift cards I was promised. I believe that the company is lying further to try to have a conflict resolved in which they have no intentions of resolving.
On 07/02/2015, Ms. [redacted] purchased the Rejuvenate queen mattress and the [redacted] queen adjustable base. This merchandise was delivered to Ms. [redacted]’s residence on 07/08/2015.I apologize for any frustration Ms. [redacted] may have received regarding this bed and frame. We are scheduled...
on 07/23/2015 for a Service Technician to visit Ms. [redacted]’s residence to inspect the mattress and frame. Once we have inspected Ms. [redacted]’s merchandise, we will be able to determine the next steps to resolve her complaint.I appreciate Ms. [redacted]’s patience in this matter. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Greetings,I am not sure why my complaint was closed. I did not recieve the previous correspondence as it went to my spam mail and I just realized it, so I was logging in to respond to the fact that I never recieve any Warrranty detailed info of coverage and was basically lied to by the sales associate who even took me to the thift section to show damaged furniture that customers were able to return for full store credit under the 7 year warranty, including sofas that has cigarette burns, writings, fabric ripped and burns.....And I was told specifically that anything accidental would be covered and the information I provided shows exactly what I was told would be covered and I feel this is false advertisement and if they are not going to honor their warranty then I want a refund of my money
On 1/28/2017, Mrs. [redacted] purchased the Brisco Brown power gliding recliner from our Value City Furniture store. The power recliner was delivered to Mrs. [redacted]’s residence on 1/31/2017. We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our...
company. Our Service Technician visited Mrs. [redacted]’s residence on 1/17/2018 to assess the damages and possibly complete any repairs. An order was placed for replacement parts for the recliner so that the service can be completed. Once the store location receives the necessary parts, Mrs. [redacted] will be contacted to schedule another service date.If Mrs. [redacted] has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 05/30/2016, Ms. [redacted] purchased the 7 piece Diablo sectional and the 5 piece Natchez dining room set. The merchandise was delivered to Ms. [redacted]’s residence on 06/08/2016.After receiving Ms. [redacted]’s complaint I have made contact with the store Manager who has advised that Value City...
Furniture will not be able to refund Ms. [redacted] for her sectional. What we have done is sent a service technician to Ms. [redacted]’s residence to service her sectional back to manufactures standards. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H.Phone: [redacted]Fax: [redacted]
On 1/6/2018, Mrs. [redacted] made her purchase with American Signature Furniture. The items on the order were delivered to Mrs. [redacted]’s residence on 1/11/2018. We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our company. The General Manager at the store...
location has agreed to send his Service Technician to Mrs. [redacted]’s residence to inspect the furniture. Once the inspection is completed and the Service Technician has reported his findings to the Management Team, Mrs. [redacted] will be contacted to discuss options.If Mrs. [redacted] has any further questions or concerns, she can contact the General Manager at the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 09/17/2014, Ms. [redacted] purchased the 6-piece St. Malo Brown sectional. This merchandise was delivered to Ms. [redacted]’s residence on 09/23/2014. The General Manager has scheduled a Service Technician to visit Ms. [redacted]’s home on 06/10/2015 to inspect and repair the structural...
damages. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/20/2012, Ms. [redacted] purchased the Novelle Slate 3 piece sectional. The merchandise was delivered to Ms. [redacted] residence on 03/13/2012.After reviewing Ms. [redacted] complaint I have made direct contact with the store Manager and expressed Ms. [redacted] concerns. The store Manager has...
agreed to provide Ms. [redacted] with an in-store credit of $999.99 to go t[redacted]s a new sectional. Due to length if time Ms. [redacted] has had her current merchandise Value City furniture will not require Ms. [redacted] to return her merchandise.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I understand Mr. [redacted]’s frustrations and apologize for any inconvenience he may have experienced. The General Manager has advised that we are attempting to retrieve the Gazebo from another region and will notify him of any updates.
On 10/15/2013, Ms. [redacted] purchased the Soho Red 3-piece sectional. Ms. [redacted] picked the merchandise up on 09/24/2013. On 09/24/2103, Ms. [redacted] notified Store Personnel that she was not satisfied with the length of the Soho Red 3 piece sectional. Ms. [redacted] selected the Bongo Charcoal 5-piece...
sectional. Ms. [redacted] returned the Soho Red 3-piece sectional. At that time Ms. [redacted] picked up the Bongo Charcoal 5-piece sectional. Ms. [redacted] notified store personnel that there were problems with the cushions and legs of the Bongo Charcoal 5-piece sectional. The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
Ms. [redacted] can anticipate delivery of the Royal Serenity exchange mattress set for 03/16/2016. Ms. [redacted] is delivery timeframe is set between 10:30am-12:30pm 03/16/2016.
I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
[redacted] Insurance has tried to contact Ms. [redacted] twice to offer assistance and help resolve these issues. I kindly ask the Ms. [redacted] follow up with [redacted] Insurance regarding her complaint.
The General Manager has tried to contact Mr. [redacted] to offer assistance and help resolve these issues. Mr. [redacted] can contact the General Manager directly at (419) 473-2539 and advise that he is following up on his claim with the Revdex.com.
A refund has been submitted successfully back to Ms. [redacted], If she has not received her refund I would suggest she contact her financial institution. Once the funds are released from our system Value City Furniture has no control on how long the bank submits the refund back to Ms, [redacted]’s account. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I apologize for the delayed response in regards to Ms. [redacted]’s service. I have confirmed with the Customer Service Coordinator that Ms. [redacted] is receiving an exchange of the table as well as a pick up for service on her chair. Ms. [redacted] is aware of the warranty expectations going forward and is aware that we may not be able to repair the chair to manufacturer specifications.If Ms. [redacted] has any further questions or concerns she may contact me direct.
I apologize that I did not return Mr. [redacted]’s call sooner. I have attempted to reach out and was unable to leave a voicemail. I kindly ask that Mr. [redacted] reach out to our Customer Care Team at ###-###-#### for assistance or reply to this complaint with further details.
On 09/28/2013, Mr. /Ms. [redacted] purchased the 3 piece Maverick Brown living room set. The merchandise was delivered to Mr. /Ms. [redacted] residence on 10/03/2013. Upon receiving Mr. /Ms. [redacted] complaint I have spoken to the store manager who is stating that 40% of Mr. /Ms. [redacted] purchase as an...
in-store credit is the most we can offer. Since Mr. /Ms. [redacted] still has the warranty we are able to add that cost to the in-store credit also. Due to the length of time Mr. /Ms. [redacted] has had their furniture, Value City Furniture is not able to offer a full in-store credit to Mr. /Ms. [redacted]. I apologize for any inconvenience Mr. /Ms. [redacted] may have experienced. If Mr. /Ms. [redacted] have any further questions or concerns they may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 01/11/2017 Mr. [redacted] purchased the Brisco Brown 2 piece living room set. The merchandise is scheduled to be delivered to Mr. [redacted]’s residence on 02/14/2017. Mr. [redacted] cads contacted Value City Furniture and spoke with a supervisor who informed him that the living room set Mr. [redacted] has...
purchased is currently on back order until the middle of February. It was explained to him that this was unexpected and there is no way Value City Furniture can get Mr. [redacted]’s merchandise any sooner than the expected date. Compensation, Reselect, and a refund were all offered to Mr. [redacted]. He has chosen to decline all possible options we can offer at this time. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 6/17/2016, Ms. [redacted] purchased the Natchez 5-piece co[redacted] height dining room set. The furniture was picked up at our Ft. Wayne, IN location on 6/21/2016.We understand Ms. [redacted]’ concerns and apologize for the experience that she has had with our company. The General Manager at the store location...
has been contacted and is offering to send his Service Technician to Ms. [redacted]’ residence for an inspection of the furniture. The Service Technician is currently scheduled to visit her residence on 2/2/2018.If Ms. [redacted] has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
The General Manager has tried to contact Mr. [redacted] to offer assistance and help resolve these issues. Mr. [redacted] can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com.
Their offer of a gift card of $250 is not adequate due to the fact that I never received the previous gift cards I was promised. I believe that the company is lying further to try to have a conflict resolved in which they have no intentions of resolving.
On 07/02/2015, Ms. [redacted] purchased the Rejuvenate queen mattress and the [redacted] queen adjustable base. This merchandise was delivered to Ms. [redacted]’s residence on 07/08/2015.I apologize for any frustration Ms. [redacted] may have received regarding this bed and frame. We are scheduled...
on 07/23/2015 for a Service Technician to visit Ms. [redacted]’s residence to inspect the mattress and frame. Once we have inspected Ms. [redacted]’s merchandise, we will be able to determine the next steps to resolve her complaint.I appreciate Ms. [redacted]’s patience in this matter. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Greetings,I am not sure why my complaint was closed. I did not recieve the previous correspondence as it went to my spam mail and I just realized it, so I was logging in to respond to the fact that I never recieve any Warrranty detailed info of coverage and was basically lied to by the sales associate who even took me to the thift section to show damaged furniture that customers were able to return for full store credit under the 7 year warranty, including sofas that has cigarette burns, writings, fabric ripped and burns.....And I was told specifically that anything accidental would be covered and the information I provided shows exactly what I was told would be covered and I feel this is false advertisement and if they are not going to honor their warranty then I want a refund of my money
On 1/28/2017, Mrs. [redacted] purchased the Brisco Brown power gliding recliner from our Value City Furniture store. The power recliner was delivered to Mrs. [redacted]’s residence on 1/31/2017. We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our...
company. Our Service Technician visited Mrs. [redacted]’s residence on 1/17/2018 to assess the damages and possibly complete any repairs. An order was placed for replacement parts for the recliner so that the service can be completed. Once the store location receives the necessary parts, Mrs. [redacted] will be contacted to schedule another service date.If Mrs. [redacted] has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 05/30/2016, Ms. [redacted] purchased the 7 piece Diablo sectional and the 5 piece Natchez dining room set. The merchandise was delivered to Ms. [redacted]’s residence on 06/08/2016.After receiving Ms. [redacted]’s complaint I have made contact with the store Manager who has advised that Value City...
Furniture will not be able to refund Ms. [redacted] for her sectional. What we have done is sent a service technician to Ms. [redacted]’s residence to service her sectional back to manufactures standards. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H.Phone: [redacted]Fax: [redacted]
On 1/6/2018, Mrs. [redacted] made her purchase with American Signature Furniture. The items on the order were delivered to Mrs. [redacted]’s residence on 1/11/2018. We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our company. The General Manager at the store...
location has agreed to send his Service Technician to Mrs. [redacted]’s residence to inspect the furniture. Once the inspection is completed and the Service Technician has reported his findings to the Management Team, Mrs. [redacted] will be contacted to discuss options.If Mrs. [redacted] has any further questions or concerns, she can contact the General Manager at the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 09/17/2014, Ms. [redacted] purchased the 6-piece St. Malo Brown sectional. This merchandise was delivered to Ms. [redacted]’s residence on 09/23/2014. The General Manager has scheduled a Service Technician to visit Ms. [redacted]’s home on 06/10/2015 to inspect and repair the structural...
damages. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/20/2012, Ms. [redacted] purchased the Novelle Slate 3 piece sectional. The merchandise was delivered to Ms. [redacted] residence on 03/13/2012.After reviewing Ms. [redacted] complaint I have made direct contact with the store Manager and expressed Ms. [redacted] concerns. The store Manager has...
agreed to provide Ms. [redacted] with an in-store credit of $999.99 to go t[redacted]s a new sectional. Due to length if time Ms. [redacted] has had her current merchandise Value City furniture will not require Ms. [redacted] to return her merchandise.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I understand Mr. [redacted]’s frustrations and apologize for any inconvenience he may have experienced. The General Manager has advised that we are attempting to retrieve the Gazebo from another region and will notify him of any updates.
On 10/15/2013, Ms. [redacted] purchased the Soho Red 3-piece sectional. Ms. [redacted] picked the merchandise up on 09/24/2013. On 09/24/2103, Ms. [redacted] notified Store Personnel that she was not satisfied with the length of the Soho Red 3 piece sectional. Ms. [redacted] selected the Bongo Charcoal 5-piece...
sectional. Ms. [redacted] returned the Soho Red 3-piece sectional. At that time Ms. [redacted] picked up the Bongo Charcoal 5-piece sectional. Ms. [redacted] notified store personnel that there were problems with the cushions and legs of the Bongo Charcoal 5-piece sectional. The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
Ms. [redacted] can anticipate delivery of the Royal Serenity exchange mattress set for 03/16/2016. Ms. [redacted] is delivery timeframe is set between 10:30am-12:30pm 03/16/2016.
I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
[redacted] Insurance has tried to contact Ms. [redacted] twice to offer assistance and help resolve these issues. I kindly ask the Ms. [redacted] follow up with [redacted] Insurance regarding her complaint.
The General Manager has tried to contact Mr. [redacted] to offer assistance and help resolve these issues. Mr. [redacted] can contact the General Manager directly at (419) 473-2539 and advise that he is following up on his claim with the Revdex.com.