I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would like to add that Jason, the manager at American Signature, was more than accommodating and they were great in making a fair offer. I would do business in the future with American Signature with the way they handled everything.
On 05/30/2016, Ms. [redacted] purchased the 7 piece Diablo sectional and the 5 piece Natchez dining room set. The merchandise was delivered to Ms. [redacted]’s residence on 06/08/2016.After receiving Ms. [redacted]’s complaint I have made contact with the store Manager who has advised that Value City...
Furniture will not be able to refund Ms. [redacted] for her sectional. What we have done is sent a service technician to Ms. [redacted]’s residence to service her sectional back to manufactures standards. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H.Phone: [redacted]Fax: [redacted]
I received a call from David F[redacted] on October 5, 2015. At first he was very upset that I contacted the Revdex.com and complained. He seemed to have excuses for the accident, until I explained to him what happened. He felt that I shouldn't have contacted the Revdex.com, but it seemed to be the only way to get any response from them. We ended the conversation with he was going to be contacting lawn companies. He also wanted me to find some companies also. It is now October 14, I haven't heard back from them.
On 12/16/2012, Mr. [redacted] purchased the 4-piece Colorado Brown power sectional with the 7-year Leather Protection and the 3-year Extended Protection Plan Warranty. This merchandise was delivered to Mr. [redacted]’s residence on 12/18/2012.I apologize for the continued service issues Mr. [redacted] has...
experienced. According to our Extended Protection Plan Warranty; if the Administrator considers the covered Product(s) to be beyond economic repair, then an in-store credit will be given based upon the original Purchase Price minus a usage fee. As hereafter defined, this usage fee will be determined by dividing the original Purchase Price by the term of this Service Plan, three (3) years (36 months).The General Manager has agreed to offer Mr. [redacted] a full in-store credit without the usage fee as the stated guideline within the purchased warranty. In the event Mr. [redacted] does not want to choose replacement merchandise, the General Manager has also offered Mr. [redacted] the option to keep his merchandise, without any further warranty for a refund of $1700.00. In the event Mr. [redacted] would like to accept either of these options, he may contact me directly at the contacts located at the bottom of this letter.
After receiving another complaint from Ms. B[redacted] I was advised from the store Manager that we will be able to offer Ms. B[redacted] to keep her current table as-is with compensation of additional $235 off the invoice for her to keep the table set ASIS (half off the current price of $469). This...
will be a total of 60% off the item for the customer. If Ms. B[redacted] would like a new dining set we will be happy to set up an even exchange for the set as well. At this time we will not be able to compensate Ms. B[redacted] invoice by 30%.I apologize for any inconvenience Ms. B[redacted] may have experienced. If Ms. B[redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 10/15/2013, Ms. [redacted] purchased the Soho Red 3-piece sectional. Ms. [redacted] picked the merchandise up on 09/24/2013. On 09/24/2103, Ms. [redacted] notified Store Personnel that she was not satisfied with the length of the Soho Red 3 piece sectional. Ms. [redacted] selected the Bongo Charcoal 5-piece...
sectional. Ms. [redacted] returned the Soho Red 3-piece sectional. At that time Ms. [redacted] picked up the Bongo Charcoal 5-piece sectional. Ms. [redacted] notified store personnel that there were problems with the cushions and legs of the Bongo Charcoal 5-piece sectional. The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
The General Manager has tried to contact Mr. [redacted] to offer assistance and help resolve these issues. Mr. [redacted] can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com.
Their offer of a gift card of $250 is not adequate due to the fact that I never received the previous gift cards I was promised. I believe that the company is lying further to try to have a conflict resolved in which they have no intentions of resolving.
On 02/14/16 Ms. [redacted] purchased the 3 piece Ciera Brown sectional, along with the 5 year Pure Promise warranty. The merchandise was picked up on 02/19/16.Upon receiving Ms. [redacted]’s Revdex.com complaint the Store Manager was contacted and has agreed to offer Ms. [redacted] a full...
reselect for the value of her original purchase. Also Once Ms. [redacted] reselects new furniture her 5 year protection plan will be transferred to her new merchandise as well. Ms. [redacted] has been contacted and is aware of the offer the Store Manger has provided to her.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
According to [redacted] with [redacted], Ms. [redacted] received a call advising that a Service Technician will be contacting her today to set up an inspection. I apologize that additional information regarding the insurance claim with [redacted] was not provided to Value City. If Ms....
[redacted] has any further questions or concerns she may contact me direct.
I understand Mr. [redacted]’s frustrations and apologize for any inconvenience he may have experienced. The General Manager has advised that we are attempting to retrieve the Gazebo from another region and will notify him of any updates.
I have confirmed with Mr. [redacted] that he may collect his check on 02/02/2017 at the store where he made his purchase. I have suggested going after Noon would be best.
The General Manager and I have been working with Ms. [redacted] regarding her inquiry. We are prepared to pick up Ms. [redacted]’s 2-piece Solace Chocolate sectional for a full remaining refund of $585.00. We are also willing to pick up the Valencia Dark king canopy bed; Holbrook Elite king...
mattress and boxspring, and the Valencia Dark Drawer Chest for a refund of $2273.22.We will pick this merchandise up at Ms. [redacted]’s residence on 06/21/2015, first stop and issue 2 refund checks that will be mailed from the Home Office and arrive at Ms. [redacted]’s residence by Fed Ex by 5/24/2015.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 3/23/2014, Mr. [redacted] purchased the Grove Park 3-piece sectional that included the reclining sofa, the console love seat, and the wedge. The furniture was delivered to Mr. [redacted]’s residence on 4/1/2014.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our...
company. A member of our Management Team in Customer Care has contacted Mr. [redacted] and offered him 75% of his purchasing costs for the furniture in the form of a refund check. Mr. [redacted] has accepted this offer and he will receive the refund check within the next 5-7 business days.If Mr. [redacted] has any further questions or concerns, he can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 11/28/2015, Ms. [redacted] purchased the Venti Mocha 4-piece sectional. Ms. [redacted] was advised by Store Personnel that the merchandise would be delivered on 12/26/2015. Ms. [redacted] also was advised by Store Personnel that the delivery date had changed to 12/30/2015. The General Manager has...
contacted Ms. [redacted] on 12/29/2015 to advise that her delivery for the Venti Mocha 4-piece sectional is set for 12/30/2015. Ms. [redacted] was also notified that the Venti Mocha side chair to the Venti Mocha 4-piece sectional is not available for delivery until 01/05/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 7/4/12, Mr. / Ms. [redacted] purchased two of the Branson Black sofas. The furniture was delivered to the residence on 7/9/12.Upon reviewing Mr. / Ms. [redacted]’s complaint that was file through the Revdex.com, the General Manager was contacted. In the interest of customer service, the...
General Manager is offering a 50% in-store credit to Mr. / Ms. [redacted] to purchase new furniture. Mr. / Ms. [redacted] will have to visit the store location to place an order so that the $269.99 in-store credit can be utilized. Mr. / Ms. [redacted] will be able to keep their current merchandise to do as they please. Mr. / Ms. [redacted] will also be responsible for purchasing any extended warranties and paying any delivery fees, if they so choose to. Mr. / Ms. [redacted] can contact their local store to obtain any further details pertaining to the process.I apologize for any inconvenience Mr. / Ms. [redacted] may have experienced. If Mr. / Ms. [redacted] have any further questions or concerns they may also contact me direct.
I accept the
General Manager offer of a $300 Gift Card for
use on a future purchase. I expect to receive this Gift Card in
the mail within 5-10 business days.
On 1/31/2018, Mr. [redacted] purchased the Highline Dark G[redacted] sofa. Due to the high demand for the Highline collection, Mr. [redacted]’s order was rescheduled according to the dates that the vendor of that collection reported to our merchants. We currently have Mr. [redacted] scheduled for delivery for...
2/20/2018.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our company. The General Manager at the store location has made special arrangements to ensure that the sofa will arrive at his warehouse on 2/20/2018 and will be delivered the same day. In an effort to appease Mr. [redacted], we will administer a $250 gift card upon completion of delivery. A refund of the delivery fee has been processed back to Mr. [redacted]’s Master Card as well.If Mr. [redacted] has any further questions or concerns, he can contact the General Manager at ###-###-####. He can also contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
Good Morning Ms. [redacted], I have been informed that Ms. [redacted] will be contacting you today to discuss compensation for the flooring. Please keep me informed and let me know if an agreement was reached so that I can respond to the Revdex.com accordingly. Thank you, Karema H[redacted] Senior Analyst
On 09/28/2013, Mr. /Ms. [redacted] purchased the 3 piece Maverick Brown living room set. The merchandise was delivered to Mr. /Ms. [redacted] residence on 10/03/2013. Upon receiving Mr. /Ms. [redacted] complaint I have spoken to the store manager who is stating that 40% of Mr. /Ms. [redacted] purchase as an...
in-store credit is the most we can offer. Since Mr. /Ms. [redacted] still has the warranty we are able to add that cost to the in-store credit also. Due to the length of time Mr. /Ms. [redacted] has had their furniture, Value City Furniture is not able to offer a full in-store credit to Mr. /Ms. [redacted]. I apologize for any inconvenience Mr. /Ms. [redacted] may have experienced. If Mr. /Ms. [redacted] have any further questions or concerns they may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would like to add that Jason, the manager at American Signature, was more than accommodating and they were great in making a fair offer. I would do business in the future with American Signature with the way they handled everything.
On 05/30/2016, Ms. [redacted] purchased the 7 piece Diablo sectional and the 5 piece Natchez dining room set. The merchandise was delivered to Ms. [redacted]’s residence on 06/08/2016.After receiving Ms. [redacted]’s complaint I have made contact with the store Manager who has advised that Value City...
Furniture will not be able to refund Ms. [redacted] for her sectional. What we have done is sent a service technician to Ms. [redacted]’s residence to service her sectional back to manufactures standards. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H.Phone: [redacted]Fax: [redacted]
I received a call from David F[redacted] on October 5, 2015. At first he was very upset that I contacted the Revdex.com and complained. He seemed to have excuses for the accident, until I explained to him what happened. He felt that I shouldn't have contacted the Revdex.com, but it seemed to be the only way to get any response from them. We ended the conversation with he was going to be contacting lawn companies. He also wanted me to find some companies also. It is now October 14, I haven't heard back from them.
On 12/16/2012, Mr. [redacted] purchased the 4-piece Colorado Brown power sectional with the 7-year Leather Protection and the 3-year Extended Protection Plan Warranty. This merchandise was delivered to Mr. [redacted]’s residence on 12/18/2012.I apologize for the continued service issues Mr. [redacted] has...
experienced. According to our Extended Protection Plan Warranty; if the Administrator considers the covered Product(s) to be beyond economic repair, then an in-store credit will be given based upon the original Purchase Price minus a usage fee. As hereafter defined, this usage fee will be determined by dividing the original Purchase Price by the term of this Service Plan, three (3) years (36 months).The General Manager has agreed to offer Mr. [redacted] a full in-store credit without the usage fee as the stated guideline within the purchased warranty. In the event Mr. [redacted] does not want to choose replacement merchandise, the General Manager has also offered Mr. [redacted] the option to keep his merchandise, without any further warranty for a refund of $1700.00. In the event Mr. [redacted] would like to accept either of these options, he may contact me directly at the contacts located at the bottom of this letter.
After receiving another complaint from Ms. B[redacted] I was advised from the store Manager that we will be able to offer Ms. B[redacted] to keep her current table as-is with compensation of additional $235 off the invoice for her to keep the table set ASIS (half off the current price of $469). This...
will be a total of 60% off the item for the customer. If Ms. B[redacted] would like a new dining set we will be happy to set up an even exchange for the set as well. At this time we will not be able to compensate Ms. B[redacted] invoice by 30%.I apologize for any inconvenience Ms. B[redacted] may have experienced. If Ms. B[redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 10/15/2013, Ms. [redacted] purchased the Soho Red 3-piece sectional. Ms. [redacted] picked the merchandise up on 09/24/2013. On 09/24/2103, Ms. [redacted] notified Store Personnel that she was not satisfied with the length of the Soho Red 3 piece sectional. Ms. [redacted] selected the Bongo Charcoal 5-piece...
sectional. Ms. [redacted] returned the Soho Red 3-piece sectional. At that time Ms. [redacted] picked up the Bongo Charcoal 5-piece sectional. Ms. [redacted] notified store personnel that there were problems with the cushions and legs of the Bongo Charcoal 5-piece sectional. The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
The General Manager has tried to contact Mr. [redacted] to offer assistance and help resolve these issues. Mr. [redacted] can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com.
Their offer of a gift card of $250 is not adequate due to the fact that I never received the previous gift cards I was promised. I believe that the company is lying further to try to have a conflict resolved in which they have no intentions of resolving.
On 02/14/16 Ms. [redacted] purchased the 3 piece Ciera Brown sectional, along with the 5 year Pure Promise warranty. The merchandise was picked up on 02/19/16.Upon receiving Ms. [redacted]’s Revdex.com complaint the Store Manager was contacted and has agreed to offer Ms. [redacted] a full...
reselect for the value of her original purchase. Also Once Ms. [redacted] reselects new furniture her 5 year protection plan will be transferred to her new merchandise as well. Ms. [redacted] has been contacted and is aware of the offer the Store Manger has provided to her.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
According to [redacted] with [redacted], Ms. [redacted] received a call advising that a Service Technician will be contacting her today to set up an inspection. I apologize that additional information regarding the insurance claim with [redacted] was not provided to Value City. If Ms....
[redacted] has any further questions or concerns she may contact me direct.
I understand Mr. [redacted]’s frustrations and apologize for any inconvenience he may have experienced. The General Manager has advised that we are attempting to retrieve the Gazebo from another region and will notify him of any updates.
I have confirmed with Mr. [redacted] that he may collect his check on 02/02/2017 at the store where he made his purchase. I have suggested going after Noon would be best.
The General Manager and I have been working with Ms. [redacted] regarding her inquiry. We are prepared to pick up Ms. [redacted]’s 2-piece Solace Chocolate sectional for a full remaining refund of $585.00. We are also willing to pick up the Valencia Dark king canopy bed; Holbrook Elite king...
mattress and boxspring, and the Valencia Dark Drawer Chest for a refund of $2273.22.We will pick this merchandise up at Ms. [redacted]’s residence on 06/21/2015, first stop and issue 2 refund checks that will be mailed from the Home Office and arrive at Ms. [redacted]’s residence by Fed Ex by 5/24/2015.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 3/23/2014, Mr. [redacted] purchased the Grove Park 3-piece sectional that included the reclining sofa, the console love seat, and the wedge. The furniture was delivered to Mr. [redacted]’s residence on 4/1/2014.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our...
company. A member of our Management Team in Customer Care has contacted Mr. [redacted] and offered him 75% of his purchasing costs for the furniture in the form of a refund check. Mr. [redacted] has accepted this offer and he will receive the refund check within the next 5-7 business days.If Mr. [redacted] has any further questions or concerns, he can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 11/28/2015, Ms. [redacted] purchased the Venti Mocha 4-piece sectional. Ms. [redacted] was advised by Store Personnel that the merchandise would be delivered on 12/26/2015. Ms. [redacted] also was advised by Store Personnel that the delivery date had changed to 12/30/2015. The General Manager has...
contacted Ms. [redacted] on 12/29/2015 to advise that her delivery for the Venti Mocha 4-piece sectional is set for 12/30/2015. Ms. [redacted] was also notified that the Venti Mocha side chair to the Venti Mocha 4-piece sectional is not available for delivery until 01/05/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 7/4/12, Mr. / Ms. [redacted] purchased two of the Branson Black sofas. The furniture was delivered to the residence on 7/9/12.Upon reviewing Mr. / Ms. [redacted]’s complaint that was file through the Revdex.com, the General Manager was contacted. In the interest of customer service, the...
General Manager is offering a 50% in-store credit to Mr. / Ms. [redacted] to purchase new furniture. Mr. / Ms. [redacted] will have to visit the store location to place an order so that the $269.99 in-store credit can be utilized. Mr. / Ms. [redacted] will be able to keep their current merchandise to do as they please. Mr. / Ms. [redacted] will also be responsible for purchasing any extended warranties and paying any delivery fees, if they so choose to. Mr. / Ms. [redacted] can contact their local store to obtain any further details pertaining to the process.I apologize for any inconvenience Mr. / Ms. [redacted] may have experienced. If Mr. / Ms. [redacted] have any further questions or concerns they may also contact me direct.
I accept the
General Manager offer of a $300 Gift Card for
use on a future purchase. I expect to receive this Gift Card in
the mail within 5-10 business days.
On 1/31/2018, Mr. [redacted] purchased the Highline Dark G[redacted] sofa. Due to the high demand for the Highline collection, Mr. [redacted]’s order was rescheduled according to the dates that the vendor of that collection reported to our merchants. We currently have Mr. [redacted] scheduled for delivery for...
2/20/2018.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our company. The General Manager at the store location has made special arrangements to ensure that the sofa will arrive at his warehouse on 2/20/2018 and will be delivered the same day. In an effort to appease Mr. [redacted], we will administer a $250 gift card upon completion of delivery. A refund of the delivery fee has been processed back to Mr. [redacted]’s Master Card as well.If Mr. [redacted] has any further questions or concerns, he can contact the General Manager at ###-###-####. He can also contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
Good Morning Ms. [redacted], I have been informed that Ms. [redacted] will be contacting you today to discuss compensation for the flooring. Please keep me informed and let me know if an agreement was reached so that I can respond to the Revdex.com accordingly. Thank you, Karema H[redacted] Senior Analyst
On 09/28/2013, Mr. /Ms. [redacted] purchased the 3 piece Maverick Brown living room set. The merchandise was delivered to Mr. /Ms. [redacted] residence on 10/03/2013. Upon receiving Mr. /Ms. [redacted] complaint I have spoken to the store manager who is stating that 40% of Mr. /Ms. [redacted] purchase as an...
in-store credit is the most we can offer. Since Mr. /Ms. [redacted] still has the warranty we are able to add that cost to the in-store credit also. Due to the length of time Mr. /Ms. [redacted] has had their furniture, Value City Furniture is not able to offer a full in-store credit to Mr. /Ms. [redacted]. I apologize for any inconvenience Mr. /Ms. [redacted] may have experienced. If Mr. /Ms. [redacted] have any further questions or concerns they may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]