On 02/14/16 Ms. [redacted] purchased the 3 piece Ciera Brown sectional, along with the 5 year Pure Promise warranty. The merchandise was picked up on 02/19/16.Upon receiving Ms. [redacted]’s Revdex.com complaint the Store Manager was contacted and has agreed to offer Ms. [redacted] a full...
reselect for the value of her original purchase. Also Once Ms. [redacted] reselects new furniture her 5 year protection plan will be transferred to her new merchandise as well. Ms. [redacted] has been contacted and is aware of the offer the Store Manger has provided to her.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I accept the
General Manager offer of a $300 Gift Card for
use on a future purchase. I expect to receive this Gift Card in
the mail within 5-10 business days.
On 11/28/2015, Ms. [redacted] purchased the Venti Mocha 4-piece sectional. Ms. [redacted] was advised by Store Personnel that the merchandise would be delivered on 12/26/2015. Ms. [redacted] also was advised by Store Personnel that the delivery date had changed to 12/30/2015. The General Manager has...
contacted Ms. [redacted] on 12/29/2015 to advise that her delivery for the Venti Mocha 4-piece sectional is set for 12/30/2015. Ms. [redacted] was also notified that the Venti Mocha side chair to the Venti Mocha 4-piece sectional is not available for delivery until 01/05/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
we paid THOUSANDS of dollars for this "high quality" bedroom set. This is NOT what a "high quality" bedroom set should look like after 5 years of use. This is not "normal wear and tear." This furniture is defective.. It continues to peel more and more every day.
Ms. [redacted] was refunded the Pure Promise warranty amount of $219.99 on 04/11/2016. The refund was completed back to the card used at the time of purchase. Ms. [redacted] is no longer covered for service on the Wyoming Saddle 5-piece sectional. If Ms. [redacted] has any further questions or concerns she may contact me direct.
While we understand Ms. [redacted]’s concerns, the Service Technician was unaware of the specific damage until the observation was completed. Unfortunately, the Service Technician would not have known the unique coverages of Ms. [redacted]’s exact warranty.Please see the warranty certificate that clearly states:“We do not assume responsibility for statements or damage by technicians or any other person or entity”Because it is impossible to confirm what was said at the time of sale, we will only cover what is stated on the warranty certificate. I apologize that scratches are not covered under Ms. [redacted]’s warranty. In the event that Ms. [redacted] feels that the warranty was misrepresented in any way, we would be happy to refund the amount that she paid for the warranty.
On 3/23/2014, Mr. [redacted] purchased the Grove Park 3-piece sectional that included the reclining sofa, the console love seat, and the wedge. The furniture was delivered to Mr. [redacted]’s residence on 4/1/2014.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our...
company. A member of our Management Team in Customer Care has contacted Mr. [redacted] and offered him 75% of his purchasing costs for the furniture in the form of a refund check. Mr. [redacted] has accepted this offer and he will receive the refund check within the next 5-7 business days.If Mr. [redacted] has any further questions or concerns, he can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 8/16/2015, Ms. [redacted] purchased the 2-piece Ventura Buff sectional. This merchandise was delivered to Ms. [redacted]’s residence on 8/25/2015.I apologize for any frustrations Ms. [redacted] may have experienced in regards to receiving service on her merchandise and for any confusion she may have...
received. We strive to make furniture shopping EASY and we apologize if Ms. [redacted]’s experience was less than satisfactory. The General Manager has advised that he has spoken with Ms. [redacted] and we are exchanging her merchandise. Ms. [redacted] can expect to receive a call 24-48 hours prior to her exchange delivery with a timeframe. Again, I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The General Manager and I have been working with Ms. [redacted] regarding her inquiry. We are prepared to pick up Ms. [redacted]’s 2-piece Solace Chocolate sectional for a full remaining refund of $585.00. We are also willing to pick up the Valencia Dark king canopy bed; Holbrook Elite king...
mattress and boxspring, and the Valencia Dark Drawer Chest for a refund of $2273.22.We will pick this merchandise up at Ms. [redacted]’s residence on 06/21/2015, first stop and issue 2 refund checks that will be mailed from the Home Office and arrive at Ms. [redacted]’s residence by Fed Ex by 5/24/2015.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
According to [redacted] with [redacted], Ms. [redacted] received a call advising that a Service Technician will be contacting her today to set up an inspection. I apologize that additional information regarding the insurance claim with [redacted] was not provided to Value City. If Ms....
[redacted] has any further questions or concerns she may contact me direct.
At this time American Signature would not be able to change the amount of in-store credit given to Mr. [redacted]. We are able to deliver the new merchandise to Mr. [redacted] at no cost to him but the $250 in-store credit is a final offer of resolution for Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
After receiving Ms. [redacted]s rejection regarding the in store credit to select new merchandise the General Manager has agreed to pickup the Del Mar 4-piece sectional and Laguna glider recliner on 04/09/16 for a full refund in the amount of $2608.96. If Ms. [redacted] is not available for pickup on 04/09/2016 she will need to contact Store Personnel ###-###-#### as the next available date for pickup is 04/12/2016.
American Signature has given Mr. [redacted] an in-store credit of $1399.99, and he used the credit to select the 4 piece Nikki Taupe sectional. American Signature also discounted the Nikki sectional so Mr. [redacted] wouldn’t have to pay any additional funds for his merchandise. Mr. [redacted] picked up his merchandise at the Brandon, Florida location on 05-05-2017, and his defective furniture has been disposed.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for Ms. Lynch regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. Lynch has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: [redacted]Fax: [redacted]
On 7/4/12, Mr. / Ms. [redacted] purchased two of the Branson Black sofas. The furniture was delivered to the residence on 7/9/12.Upon reviewing Mr. / Ms. [redacted]’s complaint that was file through the Revdex.com, the General Manager was contacted. In the interest of customer service, the...
General Manager is offering a 50% in-store credit to Mr. / Ms. [redacted] to purchase new furniture. Mr. / Ms. [redacted] will have to visit the store location to place an order so that the $269.99 in-store credit can be utilized. Mr. / Ms. [redacted] will be able to keep their current merchandise to do as they please. Mr. / Ms. [redacted] will also be responsible for purchasing any extended warranties and paying any delivery fees, if they so choose to. Mr. / Ms. [redacted] can contact their local store to obtain any further details pertaining to the process.I apologize for any inconvenience Mr. / Ms. [redacted] may have experienced. If Mr. / Ms. [redacted] have any further questions or concerns they may also contact me direct.
In the event of Ms. [redacted] not wanting an in-store credit we are able to offer a check in the amount of $163.53 to Ms. [redacted]. I have submitted the check and she should receive it in the mail within the next 7-10 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 1/31/2018, Mr. [redacted] purchased the Highline Dark G[redacted] sofa. Due to the high demand for the Highline collection, Mr. [redacted]’s order was rescheduled according to the dates that the vendor of that collection reported to our merchants. We currently have Mr. [redacted] scheduled for delivery for...
2/20/2018.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our company. The General Manager at the store location has made special arrangements to ensure that the sofa will arrive at his warehouse on 2/20/2018 and will be delivered the same day. In an effort to appease Mr. [redacted], we will administer a $250 gift card upon completion of delivery. A refund of the delivery fee has been processed back to Mr. [redacted]’s Master Card as well.If Mr. [redacted] has any further questions or concerns, he can contact the General Manager at ###-###-####. He can also contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
Good Morning Ms. [redacted], I have been informed that Ms. [redacted] will be contacting you today to discuss compensation for the flooring. Please keep me informed and let me know if an agreement was reached so that I can respond to the Revdex.com accordingly. Thank you, Karema H[redacted] Senior Analyst
I feel the $150.00 is not enough for the inconvenience this is has as cause. I still have. I confident that the table will arrive on the 8 of April. Because I have been told different days and every time that new date comes up. There is an excuse for it being delayed again. I have asked for a loner table or the one from the floor as a fill in in to the table I arrived is in. We have had to move and cancel planned parties including a Super Bowl party cause of not have a kitchen table. My wife babysits kids and it has been hard to not be able to feed them at a proper kitchen table. i except a more of that has become an adjust in life style because of this mix up from the beginning and not having what was order I work in the service field and charge my customer 150.00 an hour for my time and I have now lost and wasted vauleable time having to deal with this matter over the last few months now I have called stores repeatedly with no managers wanting to help with listening to my request then I have to go to the Revdex.com to file a complaint and still spending time responding and still at with out A Valued customer response
On 12/18/16, Mr. [redacted] purchased a Legend Brown sofa and chair and an Americana 5 piece counter height dinette. The sofa and chair was delivered 12/26/15 and the 5 piece counter height dinette was delivered 12/30/15. I would like to apologize to Mr. [redacted] for not being provided the...
level of service that our store associates take pride in offering every day. Unfortunately, we did not meet your—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.While I cannot alter what has transpired, I have taken steps to ensure that similar incidents will not occur in the future.According to the USPS.com website, Mr. [redacted]’s gift card is available for pickup. Please see the notice attached below:We attempted to deliver your item at 12:47 pm on January 21, 2016 in WICKLIFFE, OH 44092 and a notice was left because an authorized recipient was not available. You may arrange redelivery by using the Schedule a Redelivery feature on this page or calling 800-ASK-USPS, or may pick up the item at the Post Office indicated on the notice. If this item is unclaimed by February 5, 2016 then it will be returned to sender.Additionally, our system shows a refund of $108.00 processed to the Visa card ending in 1263 on 12/26/15. Our Cash Management Department is currently investigating the final processing of the credit to his card to ensure that it has been completed on our end.We deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very best.
On 02/14/16 Ms. [redacted] purchased the 3 piece Ciera Brown sectional, along with the 5 year Pure Promise warranty. The merchandise was picked up on 02/19/16.Upon receiving Ms. [redacted]’s Revdex.com complaint the Store Manager was contacted and has agreed to offer Ms. [redacted] a full...
reselect for the value of her original purchase. Also Once Ms. [redacted] reselects new furniture her 5 year protection plan will be transferred to her new merchandise as well. Ms. [redacted] has been contacted and is aware of the offer the Store Manger has provided to her.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I accept the
General Manager offer of a $300 Gift Card for
use on a future purchase. I expect to receive this Gift Card in
the mail within 5-10 business days.
On 11/28/2015, Ms. [redacted] purchased the Venti Mocha 4-piece sectional. Ms. [redacted] was advised by Store Personnel that the merchandise would be delivered on 12/26/2015. Ms. [redacted] also was advised by Store Personnel that the delivery date had changed to 12/30/2015. The General Manager has...
contacted Ms. [redacted] on 12/29/2015 to advise that her delivery for the Venti Mocha 4-piece sectional is set for 12/30/2015. Ms. [redacted] was also notified that the Venti Mocha side chair to the Venti Mocha 4-piece sectional is not available for delivery until 01/05/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
we paid THOUSANDS of dollars for this "high quality" bedroom set. This is NOT what a "high quality" bedroom set should look like after 5 years of use. This is not "normal wear and tear." This furniture is defective.. It continues to peel more and more every day.
Ms. [redacted] was refunded the Pure Promise warranty amount of $219.99 on 04/11/2016. The refund was completed back to the card used at the time of purchase. Ms. [redacted] is no longer covered for service on the Wyoming Saddle 5-piece sectional. If Ms. [redacted] has any further questions or concerns she may contact me direct.
While we understand Ms. [redacted]’s concerns, the Service Technician was unaware of the specific damage until the observation was completed. Unfortunately, the Service Technician would not have known the unique coverages of Ms. [redacted]’s exact warranty.Please see the warranty certificate that clearly states:“We do not assume responsibility for statements or damage by technicians or any other person or entity”Because it is impossible to confirm what was said at the time of sale, we will only cover what is stated on the warranty certificate. I apologize that scratches are not covered under Ms. [redacted]’s warranty. In the event that Ms. [redacted] feels that the warranty was misrepresented in any way, we would be happy to refund the amount that she paid for the warranty.
On 3/23/2014, Mr. [redacted] purchased the Grove Park 3-piece sectional that included the reclining sofa, the console love seat, and the wedge. The furniture was delivered to Mr. [redacted]’s residence on 4/1/2014.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our...
company. A member of our Management Team in Customer Care has contacted Mr. [redacted] and offered him 75% of his purchasing costs for the furniture in the form of a refund check. Mr. [redacted] has accepted this offer and he will receive the refund check within the next 5-7 business days.If Mr. [redacted] has any further questions or concerns, he can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 8/16/2015, Ms. [redacted] purchased the 2-piece Ventura Buff sectional. This merchandise was delivered to Ms. [redacted]’s residence on 8/25/2015.I apologize for any frustrations Ms. [redacted] may have experienced in regards to receiving service on her merchandise and for any confusion she may have...
received. We strive to make furniture shopping EASY and we apologize if Ms. [redacted]’s experience was less than satisfactory. The General Manager has advised that he has spoken with Ms. [redacted] and we are exchanging her merchandise. Ms. [redacted] can expect to receive a call 24-48 hours prior to her exchange delivery with a timeframe. Again, I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The General Manager and I have been working with Ms. [redacted] regarding her inquiry. We are prepared to pick up Ms. [redacted]’s 2-piece Solace Chocolate sectional for a full remaining refund of $585.00. We are also willing to pick up the Valencia Dark king canopy bed; Holbrook Elite king...
mattress and boxspring, and the Valencia Dark Drawer Chest for a refund of $2273.22.We will pick this merchandise up at Ms. [redacted]’s residence on 06/21/2015, first stop and issue 2 refund checks that will be mailed from the Home Office and arrive at Ms. [redacted]’s residence by Fed Ex by 5/24/2015.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
According to [redacted] with [redacted], Ms. [redacted] received a call advising that a Service Technician will be contacting her today to set up an inspection. I apologize that additional information regarding the insurance claim with [redacted] was not provided to Value City. If Ms....
[redacted] has any further questions or concerns she may contact me direct.
At this time American Signature would not be able to change the amount of in-store credit given to Mr. [redacted]. We are able to deliver the new merchandise to Mr. [redacted] at no cost to him but the $250 in-store credit is a final offer of resolution for Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
After receiving Ms. [redacted]s rejection regarding the in store credit to select new merchandise the General Manager has agreed to pickup the Del Mar 4-piece sectional and Laguna glider recliner on 04/09/16 for a full refund in the amount of $2608.96. If Ms. [redacted] is not available for pickup on 04/09/2016 she will need to contact Store Personnel ###-###-#### as the next available date for pickup is 04/12/2016.
American Signature has given Mr. [redacted] an in-store credit of $1399.99, and he used the credit to select the 4 piece Nikki Taupe sectional. American Signature also discounted the Nikki sectional so Mr. [redacted] wouldn’t have to pay any additional funds for his merchandise. Mr. [redacted] picked up his merchandise at the Brandon, Florida location on 05-05-2017, and his defective furniture has been disposed.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for Ms. Lynch regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. Lynch has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: [redacted]Fax: [redacted]
On 7/4/12, Mr. / Ms. [redacted] purchased two of the Branson Black sofas. The furniture was delivered to the residence on 7/9/12.Upon reviewing Mr. / Ms. [redacted]’s complaint that was file through the Revdex.com, the General Manager was contacted. In the interest of customer service, the...
General Manager is offering a 50% in-store credit to Mr. / Ms. [redacted] to purchase new furniture. Mr. / Ms. [redacted] will have to visit the store location to place an order so that the $269.99 in-store credit can be utilized. Mr. / Ms. [redacted] will be able to keep their current merchandise to do as they please. Mr. / Ms. [redacted] will also be responsible for purchasing any extended warranties and paying any delivery fees, if they so choose to. Mr. / Ms. [redacted] can contact their local store to obtain any further details pertaining to the process.I apologize for any inconvenience Mr. / Ms. [redacted] may have experienced. If Mr. / Ms. [redacted] have any further questions or concerns they may also contact me direct.
In the event of Ms. [redacted] not wanting an in-store credit we are able to offer a check in the amount of $163.53 to Ms. [redacted]. I have submitted the check and she should receive it in the mail within the next 7-10 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 1/31/2018, Mr. [redacted] purchased the Highline Dark G[redacted] sofa. Due to the high demand for the Highline collection, Mr. [redacted]’s order was rescheduled according to the dates that the vendor of that collection reported to our merchants. We currently have Mr. [redacted] scheduled for delivery for...
2/20/2018.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our company. The General Manager at the store location has made special arrangements to ensure that the sofa will arrive at his warehouse on 2/20/2018 and will be delivered the same day. In an effort to appease Mr. [redacted], we will administer a $250 gift card upon completion of delivery. A refund of the delivery fee has been processed back to Mr. [redacted]’s Master Card as well.If Mr. [redacted] has any further questions or concerns, he can contact the General Manager at ###-###-####. He can also contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
Good Morning Ms. [redacted], I have been informed that Ms. [redacted] will be contacting you today to discuss compensation for the flooring. Please keep me informed and let me know if an agreement was reached so that I can respond to the Revdex.com accordingly. Thank you, Karema H[redacted] Senior Analyst
I feel the $150.00 is not enough for the inconvenience this is has as cause. I still have. I confident that the table will arrive on the 8 of April. Because I have been told different days and every time that new date comes up. There is an excuse for it being delayed again. I have asked for a loner table or the one from the floor as a fill in in to the table I arrived is in. We have had to move and cancel planned parties including a Super Bowl party cause of not have a kitchen table. My wife babysits kids and it has been hard to not be able to feed them at a proper kitchen table. i except a more of that has become an adjust in life style because of this mix up from the beginning and not having what was order I work in the service field and charge my customer 150.00 an hour for my time and I have now lost and wasted vauleable time having to deal with this matter over the last few months now I have called stores repeatedly with no managers wanting to help with listening to my request then I have to go to the Revdex.com to file a complaint and still spending time responding and still at with out A Valued customer response
On 12/18/16, Mr. [redacted] purchased a Legend Brown sofa and chair and an Americana 5 piece counter height dinette. The sofa and chair was delivered 12/26/15 and the 5 piece counter height dinette was delivered 12/30/15. I would like to apologize to Mr. [redacted] for not being provided the...
level of service that our store associates take pride in offering every day. Unfortunately, we did not meet your—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.While I cannot alter what has transpired, I have taken steps to ensure that similar incidents will not occur in the future.According to the USPS.com website, Mr. [redacted]’s gift card is available for pickup. Please see the notice attached below:We attempted to deliver your item at 12:47 pm on January 21, 2016 in WICKLIFFE, OH 44092 and a notice was left because an authorized recipient was not available. You may arrange redelivery by using the Schedule a Redelivery feature on this page or calling 800-ASK-USPS, or may pick up the item at the Post Office indicated on the notice. If this item is unclaimed by February 5, 2016 then it will be returned to sender.Additionally, our system shows a refund of $108.00 processed to the Visa card ending in 1263 on 12/26/15. Our Cash Management Department is currently investigating the final processing of the credit to his card to ensure that it has been completed on our end.We deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very best.