Consumer called and left voice mail message with Revdex.com that VCF had taken care of everything, they came today and finished up and she appreciated everything they did.
I just spoke with a general manager at Value City, Chippewa location. Just like before, they can only do a delivery when it's convenient for them not the customer - Friday. In reference to all my conversations with them, deliveries will have to be made on late weekdays or anytime on the weekends.To my surprise Craig/Greg had suggested for me to ask a neighbor to accept the delivery. Not had they only wasted my time, now my neighbors? Unacceptable! In addition, he said that he felt like I was already compensated enough because it was a free delivery, no tax, and $60 credit on the 2nd delivery. First off, the over $2000 worth of furniture I bought was purchased on a Black Friday (deal - no tax plus free delivery on over $999 purchase). This is not a compensation for customer inconvenience, but was a Black Friday deal!I had already made multiple attempts in resolving this issue with the store and a $100 credit isn't going to satisfy a customer who has wasted over 10 hours waiting for a defective delivery. To resolve this issue, I would like to return the sectional set and a full refund, plus the [redacted] refund since customer satisfaction is not their main goal. And, customer compensation for over 10 hours of wasted time. Thank You!
I am rejecting this response because: This item was discontinued, other customers were refunded the full amount of their purchase, and value city discontinued the item, and renamed the item, because they know that the item is garbage. I'm not accepting this offer. I refuse to spend anymore money with Value City. I would like a full refund or a higher percentage and delivery to be paid for a new order.
Regards,
[redacted]
On 3/17/2017, Ms. [redacted] purchased the 6-piece King Merlot Esquire bedroom suit, as well as the 42” Newcastle dining room set. The furniture was initially delivered 4/21/2017, with exchanges taking place on the dresser, side rails, slats and the feet on the bed on 5/10/17. I have spoken with the store Manager who has stated that on 5/10/17 Ms. [redacted] came into the store and spoke with her regarding her items. At the time of her conversation with the store Manager, there were no further issues with her furniture, and all furniture was received without complication. If Ms. [redacted] has any further questions or concerns, she may reach out to the store Manager. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store manager at ###-###-####.Sincerely,
On 08/28/2015, Mr. [redacted] purchased the Jaden Merlot king upholstered bed, Valerie Black full velvet bed, two Cordoba Chocolate sofa’s and a Cordoba Chocolate chaise. Mr. [redacted] also purchased the As-Is Siena Merlot dresser and As-Is Oasis Grey chaise. The merchandise was delivered to Mr....
[redacted]’s residence on 09/02/2015. On 02/23/2016 Mr. [redacted] contacted Store Personnel to have the As-Is Siena Merlot dresser replaced. Mr. [redacted] was advised that the Siena Merlot dresser was purchased As-Is final sale. Mr. [redacted] was advised that the As-Is Siena Merlot dresser and the As-Is Oasis Grey chaise has no warranty for service and or repair. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
According to the General Manager, Ms. [redacted] received her table before the Thanksgiving Holiday as requested. Our Assistant Manager brought out the table to ensure the delivery and set up went as smoothly as possible. Ms. [redacted]’ original table was left at her old address and was never picked up by our Team. Ms. [redacted] received over $500 worth of product from our Value City Furniture Store in compensation as we are unable to alter her AcceptanceNow contract. At Value City we take pride in our customer’s satisfaction. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers. We apologize for any and all frustration Ms. [redacted] has experienced.
Due to $250 does not cover the damage sofa or does it replace it. I fully understand it has been 6 years but when I set up the claim it was 4 year. If they are willing to send someone to fix or replace that one piece with a non damaged sofa that would be great. I feel like VCF needs to value there customers not make them not want them to return to there stores again. You may also contact me if you would like.
I have received Mrs. [redacted]’s complaint and was advised from the store Manager that we are unable to receive parts for the defective char and the item has been discontinued. What has been offered to Mrs. [redacted]’s is a full reselect to a new chair from the store at the value of what the original...
chair cost. I was advised Mrs. [redacted]’s has been made aware and will be visiting the store to pick out new merchandise. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 11/14/2014, Mr. [redacted] purchased the Rendezvous Olive sofa, Calistel Cap Plush queen mattress and the 6-piece Bally Black queen bedroom set.Mr. [redacted] has made several adjustments to his order and a refund is due. According to our contract with Visa, we must process refunds to the original...
form of payment used to make the purchase. In compliance with our contract, Mr. [redacted]’s refund was issued to his original form of payment. I have since requested a reversal of the refund from Visa. I have been advised that the reversal process will take 3-5 business days. Once the funds have been returned, we will be able to issue a refund check for Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 06/18/16, Mr. [redacted] purchased the Mammoth Gray Power Recliner with the Pure Promise warranty. The merchandise was delivered to Mr. [redacted]’s residence on 04/22/16.After reviewing Mr. [redacted]’s complaint I have confirmed with the store Manager that we offered Mr. [redacted] a replacement recliner and he...
denied the offer. At this time we have offered Mr. [redacted] to return the recliner for a full refund and Mr. [redacted] has accepted. A refund check has been submitted for Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
[redacted] Insurance has tried to contact Ms. [redacted] twice to offer assistance and help resolve these issues. I kindly ask the Ms. [redacted] follow up with [redacted] Insurance regarding her complaint.
On 05/24/2015, Ms. [redacted] purchased the Milano Cream 2-piece sofa and love seat. This merchandise was delivered to Ms. [redacted]’s residence on 06/02/2015.On 07/01/2015, Ms. [redacted] reported the presence of bedbugs. Ms. [redacted] was advised that there would need to be an inspection completed...
by [redacted] through our National [redacted] account. On 07/02/2015, [redacted] went out to inspect Ms. [redacted]’s residence. The initial inspection report stated bedbugs were found in the primary room in the bed frame and headboard.According to this inspection report, Value City Furniture would not be responsible for reimbursement other than the extermination and refund of the merchandise purchased. Even though we were not responsible according to the inspection report, we have paid for the extermination of Ms. [redacted]’s residence, in the amount of $1075 and refunded the entire cost of the merchandise in the amount of $1181.58 to Ms. [redacted]’s Visa Credit Card. We will not be reimbursing any additional requests.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I apologize that Ms. [redacted]’ residence has been damaged and she has not received a contact regarding repairs. I have been informed by the Contract Delivery Company; [redacted] that they have contacted Ms. [redacted] and are waiting for a return follow up call. Additionally, Ms. [redacted]’...
invoice reflects delivery of her loveseat as requested and the pick-up of her sofa.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns he may contact me direct.
On 9/11/16, Ms. [redacted] purchased the Adrian Graphite love seat. The furniture was delivered to Ms. [redacted]’s residence on 10/11/16.The General Manager at our store location was contacted in regards to Ms. [redacted]’s complaint that was filed through the Revdex.com. The General Manager agreed...
to even exchange the love seat with a new love seat of the same style and color. The exchange was completed on 10/20/16. At this time, the complaint is considered resolved.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I did receive my refund, so I do not expect anything else from Value City, and should not have to begin with because they have horrid customer reviews riddled with inept customer service responses. However, I do not accept that I am being blamed when no one ever contacted me regarding an original appointment date. I checked the [redacted] website every day since I initially made my claim on March 11 and the only time it was ever updated with a date was on April 6th when they finally put a service date in for April 20th. On April 2nd, my husband and I contacted [redacted], because no one ever contacted us with a date, and [redacted] told us she did not have access to the schedule so she could not schedule a date for us but would call us on Monday, April 4th to schedule something. When I called Value City on April 2nd about this, the service rep called [redacted], who then lied and said we had an appointment on April 4th. Of course, no one came. My husband then called on April 5th to Value City, because [redacted] never called as she said she would on Monday to scedule something, and the representative again called [redacted] and [redacted] again lied and said someone was scheduled to come that day. Of course, no one came. If anyone in your company would use logic, they would recognize that had I had an appointment on April 5th, I would not have called Value City to complain about lack of contact by [redacted] or [redacted]e on April 2nd. Additionally, when my husband did speak with [redacted] a few days after she set the date of April 20th, she acknowledged there was no date set for April 5th, but instead she was going to call him to schedule an appointment.Furthermore, the account is in my husband's name, and therefore had anyone called him, which they never did, it would have been him cancelling the supposed appointment on April 5th, not me.Value City, [redacted], and [redacted] Service are by far the most unethical, dishonest, incompetent, worthless companies I have ever had to deal with. Your unwillingness to do anything to actually help your customers beyond making futile attempts to contact [redacted] is incredibly disturbing and I have no idea how you've remained in business this long. After the third call to Value City regarding the insane number of lies told between [redacted] and [redacted], Value City should have agreed to just replace the two broken pieces of my couch with new pieces and you then should have duked it out with [redacted]. But of course, you're only willing to be in contact with them when you can keep the customer victim. It begs the question why you aren't willing to help your customers and deal with [redacted] on your own. Could it be you know the warranty is a scam and you'll get no where with them?Finally, you can save your apology because I know it is not sincere.
I was pleased with the business’ response and his complaints resolution. I didn’t not know that you required a response from me unless my feelings were otherwise. Please update my case to indicate acceptance of the company’s corrective action. Thank you.
On 06/10/2015, Mr. [redacted] contacted [redacted] NA and reported cracking and peeling on his Ciera Brown sectional. According to this claim, [redacted] NA obtained pictures from Mr. [redacted] which did not display tears but the aforementioned cracking and peeling.Mr. [redacted] also provided his warranty certificate in his claim to [redacted] NA. Under “How to Obtain Service” it states that the Customer must within five (5) DAYS of the occurrence of the stain or damage, notify the Administrator at the toll free number (877) 901-1382 or online at www.warrantyservice.com.Unfortunately, Mr. [redacted] did not report the tears when they occurred and therefore; [redacted] NA will be unable to cover the damages. As Mr. [redacted] has stated, the cracking and peeling was the end result of the tears. However, it was determined by the extent of the cracking and peeling that the claim was not reported within the stated 5 days.We understand Mr. [redacted]’s frustrations and in the interest of Customer Service, the General Manager is willing to offer a refund for the warranty purchase in the amount of $139.99.
On 7/11/2017, Mr. [redacted] made his purchase with Value City Furniture, utilizing the AcceptanceNow option to finance the order. The furniture was delivered to Mr. [redacted]s residence on 7/12/2017.We understand Mr. [redacted]s concerns and apologize for the experience that he has had with our...
company. The General Manager at our store location has approved for Mr. [redacted] to receive a full in-store credit for the amount that he spent on the day bed. Mr. [redacted] also has a time frame approval, so he can wait until we receive new inventory to use the in-store credit.If Mr. Safford has any further questions or concerns, he can contact our store location in St. Peters, MO at ###-###-####.
On 07/30/15, Ms. [redacted] purchased and received delivery of the Rejuvenate queen mattress set. I apologize that Ms. [redacted]’ property was damaged on this visit and for any frustrations or delay she may have experienced. I have confirmed with the Contract Delivery Company that Ms. [redacted] is...
scheduled for an appointment on 08/13/2015 at 10 a.m.If Ms. [redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted] purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store. Ms. [redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms. [redacted] with her complaint. Value City Furniture has no legal...
right to exchange, refund or alter an AcceptanceNow contract. Ms. [redacted] will need to contact an AcceptanceNow representative. Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow. Sincerely, Kedeanna Roberts Phone: 888-751-8552 Ext: 6966# Fax: 614-449-4834 [email protected]
Consumer called and left voice mail message with Revdex.com that VCF had taken care of everything, they came today and finished up and she appreciated everything they did.
I just spoke with a general manager at Value City, Chippewa location. Just like before, they can only do a delivery when it's convenient for them not the customer - Friday. In reference to all my conversations with them, deliveries will have to be made on late weekdays or anytime on the weekends.To my surprise Craig/Greg had suggested for me to ask a neighbor to accept the delivery. Not had they only wasted my time, now my neighbors? Unacceptable! In addition, he said that he felt like I was already compensated enough because it was a free delivery, no tax, and $60 credit on the 2nd delivery. First off, the over $2000 worth of furniture I bought was purchased on a Black Friday (deal - no tax plus free delivery on over $999 purchase). This is not a compensation for customer inconvenience, but was a Black Friday deal!I had already made multiple attempts in resolving this issue with the store and a $100 credit isn't going to satisfy a customer who has wasted over 10 hours waiting for a defective delivery. To resolve this issue, I would like to return the sectional set and a full refund, plus the [redacted] refund since customer satisfaction is not their main goal. And, customer compensation for over 10 hours of wasted time. Thank You!
I am rejecting this response because: This item was discontinued, other customers were refunded the full amount of their purchase, and value city discontinued the item, and renamed the item, because they know that the item is garbage. I'm not accepting this offer. I refuse to spend anymore money with Value City. I would like a full refund or a higher percentage and delivery to be paid for a new order.
Regards,
[redacted]
On 3/17/2017, Ms. [redacted] purchased the 6-piece King Merlot Esquire bedroom suit, as well as the 42” Newcastle dining room set. The furniture was initially delivered 4/21/2017, with exchanges taking place on the dresser, side rails, slats and the feet on the bed on 5/10/17. I have spoken with the store Manager who has stated that on 5/10/17 Ms. [redacted] came into the store and spoke with her regarding her items. At the time of her conversation with the store Manager, there were no further issues with her furniture, and all furniture was received without complication. If Ms. [redacted] has any further questions or concerns, she may reach out to the store Manager. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store manager at ###-###-####.Sincerely,
On 08/28/2015, Mr. [redacted] purchased the Jaden Merlot king upholstered bed, Valerie Black full velvet bed, two Cordoba Chocolate sofa’s and a Cordoba Chocolate chaise. Mr. [redacted] also purchased the As-Is Siena Merlot dresser and As-Is Oasis Grey chaise. The merchandise was delivered to Mr....
[redacted]’s residence on 09/02/2015. On 02/23/2016 Mr. [redacted] contacted Store Personnel to have the As-Is Siena Merlot dresser replaced. Mr. [redacted] was advised that the Siena Merlot dresser was purchased As-Is final sale. Mr. [redacted] was advised that the As-Is Siena Merlot dresser and the As-Is Oasis Grey chaise has no warranty for service and or repair. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
According to the General Manager, Ms. [redacted] received her table before the Thanksgiving Holiday as requested. Our Assistant Manager brought out the table to ensure the delivery and set up went as smoothly as possible. Ms. [redacted]’ original table was left at her old address and was never picked up by our Team. Ms. [redacted] received over $500 worth of product from our Value City Furniture Store in compensation as we are unable to alter her AcceptanceNow contract. At Value City we take pride in our customer’s satisfaction. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers. We apologize for any and all frustration Ms. [redacted] has experienced.
Due to $250 does not cover the damage sofa or does it replace it. I fully understand it has been 6 years but when I set up the claim it was 4 year. If they are willing to send someone to fix or replace that one piece with a non damaged sofa that would be great. I feel like VCF needs to value there customers not make them not want them to return to there stores again. You may also contact me if you would like.
I have received Mrs. [redacted]’s complaint and was advised from the store Manager that we are unable to receive parts for the defective char and the item has been discontinued. What has been offered to Mrs. [redacted]’s is a full reselect to a new chair from the store at the value of what the original...
chair cost. I was advised Mrs. [redacted]’s has been made aware and will be visiting the store to pick out new merchandise. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 11/14/2014, Mr. [redacted] purchased the Rendezvous Olive sofa, Calistel Cap Plush queen mattress and the 6-piece Bally Black queen bedroom set.Mr. [redacted] has made several adjustments to his order and a refund is due. According to our contract with Visa, we must process refunds to the original...
form of payment used to make the purchase. In compliance with our contract, Mr. [redacted]’s refund was issued to his original form of payment. I have since requested a reversal of the refund from Visa. I have been advised that the reversal process will take 3-5 business days. Once the funds have been returned, we will be able to issue a refund check for Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 06/18/16, Mr. [redacted] purchased the Mammoth Gray Power Recliner with the Pure Promise warranty. The merchandise was delivered to Mr. [redacted]’s residence on 04/22/16.After reviewing Mr. [redacted]’s complaint I have confirmed with the store Manager that we offered Mr. [redacted] a replacement recliner and he...
denied the offer. At this time we have offered Mr. [redacted] to return the recliner for a full refund and Mr. [redacted] has accepted. A refund check has been submitted for Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
[redacted] Insurance has tried to contact Ms. [redacted] twice to offer assistance and help resolve these issues. I kindly ask the Ms. [redacted] follow up with [redacted] Insurance regarding her complaint.
On 05/24/2015, Ms. [redacted] purchased the Milano Cream 2-piece sofa and love seat. This merchandise was delivered to Ms. [redacted]’s residence on 06/02/2015.On 07/01/2015, Ms. [redacted] reported the presence of bedbugs. Ms. [redacted] was advised that there would need to be an inspection completed...
by [redacted] through our National [redacted] account. On 07/02/2015, [redacted] went out to inspect Ms. [redacted]’s residence. The initial inspection report stated bedbugs were found in the primary room in the bed frame and headboard.According to this inspection report, Value City Furniture would not be responsible for reimbursement other than the extermination and refund of the merchandise purchased. Even though we were not responsible according to the inspection report, we have paid for the extermination of Ms. [redacted]’s residence, in the amount of $1075 and refunded the entire cost of the merchandise in the amount of $1181.58 to Ms. [redacted]’s Visa Credit Card. We will not be reimbursing any additional requests.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I apologize that Ms. [redacted]’ residence has been damaged and she has not received a contact regarding repairs. I have been informed by the Contract Delivery Company; [redacted] that they have contacted Ms. [redacted] and are waiting for a return follow up call. Additionally, Ms. [redacted]’...
invoice reflects delivery of her loveseat as requested and the pick-up of her sofa.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns he may contact me direct.
On 9/11/16, Ms. [redacted] purchased the Adrian Graphite love seat. The furniture was delivered to Ms. [redacted]’s residence on 10/11/16.The General Manager at our store location was contacted in regards to Ms. [redacted]’s complaint that was filed through the Revdex.com. The General Manager agreed...
to even exchange the love seat with a new love seat of the same style and color. The exchange was completed on 10/20/16. At this time, the complaint is considered resolved.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I did receive my refund, so I do not expect anything else from Value City, and should not have to begin with because they have horrid customer reviews riddled with inept customer service responses. However, I do not accept that I am being blamed when no one ever contacted me regarding an original appointment date. I checked the [redacted] website every day since I initially made my claim on March 11 and the only time it was ever updated with a date was on April 6th when they finally put a service date in for April 20th. On April 2nd, my husband and I contacted [redacted], because no one ever contacted us with a date, and [redacted] told us she did not have access to the schedule so she could not schedule a date for us but would call us on Monday, April 4th to schedule something. When I called Value City on April 2nd about this, the service rep called [redacted], who then lied and said we had an appointment on April 4th. Of course, no one came. My husband then called on April 5th to Value City, because [redacted] never called as she said she would on Monday to scedule something, and the representative again called [redacted] and [redacted] again lied and said someone was scheduled to come that day. Of course, no one came. If anyone in your company would use logic, they would recognize that had I had an appointment on April 5th, I would not have called Value City to complain about lack of contact by [redacted] or [redacted]e on April 2nd. Additionally, when my husband did speak with [redacted] a few days after she set the date of April 20th, she acknowledged there was no date set for April 5th, but instead she was going to call him to schedule an appointment.Furthermore, the account is in my husband's name, and therefore had anyone called him, which they never did, it would have been him cancelling the supposed appointment on April 5th, not me.Value City, [redacted], and [redacted] Service are by far the most unethical, dishonest, incompetent, worthless companies I have ever had to deal with. Your unwillingness to do anything to actually help your customers beyond making futile attempts to contact [redacted] is incredibly disturbing and I have no idea how you've remained in business this long. After the third call to Value City regarding the insane number of lies told between [redacted] and [redacted], Value City should have agreed to just replace the two broken pieces of my couch with new pieces and you then should have duked it out with [redacted]. But of course, you're only willing to be in contact with them when you can keep the customer victim. It begs the question why you aren't willing to help your customers and deal with [redacted] on your own. Could it be you know the warranty is a scam and you'll get no where with them?Finally, you can save your apology because I know it is not sincere.
I was pleased with the business’ response and his complaints resolution. I didn’t not know that you required a response from me unless my feelings were otherwise. Please update my case to indicate acceptance of the company’s corrective action. Thank you.
On 06/10/2015, Mr. [redacted] contacted [redacted] NA and reported cracking and peeling on his Ciera Brown sectional. According to this claim, [redacted] NA obtained pictures from Mr. [redacted] which did not display tears but the aforementioned cracking and peeling.Mr. [redacted] also provided his warranty certificate in his claim to [redacted] NA. Under “How to Obtain Service” it states that the Customer must within five (5) DAYS of the occurrence of the stain or damage, notify the Administrator at the toll free number (877) 901-1382 or online at www.warrantyservice.com.Unfortunately, Mr. [redacted] did not report the tears when they occurred and therefore; [redacted] NA will be unable to cover the damages. As Mr. [redacted] has stated, the cracking and peeling was the end result of the tears. However, it was determined by the extent of the cracking and peeling that the claim was not reported within the stated 5 days.We understand Mr. [redacted]’s frustrations and in the interest of Customer Service, the General Manager is willing to offer a refund for the warranty purchase in the amount of $139.99.
On 7/11/2017, Mr. [redacted] made his purchase with Value City Furniture, utilizing the AcceptanceNow option to finance the order. The furniture was delivered to Mr. [redacted]s residence on 7/12/2017.We understand Mr. [redacted]s concerns and apologize for the experience that he has had with our...
company. The General Manager at our store location has approved for Mr. [redacted] to receive a full in-store credit for the amount that he spent on the day bed. Mr. [redacted] also has a time frame approval, so he can wait until we receive new inventory to use the in-store credit.If Mr. Safford has any further questions or concerns, he can contact our store location in St. Peters, MO at ###-###-####.
On 07/30/15, Ms. [redacted] purchased and received delivery of the Rejuvenate queen mattress set. I apologize that Ms. [redacted]’ property was damaged on this visit and for any frustrations or delay she may have experienced. I have confirmed with the Contract Delivery Company that Ms. [redacted] is...
scheduled for an appointment on 08/13/2015 at 10 a.m.If Ms. [redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted] purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store. Ms. [redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms. [redacted] with her complaint. Value City Furniture has no legal...
right to exchange, refund or alter an AcceptanceNow contract. Ms. [redacted] will need to contact an AcceptanceNow representative. Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow. Sincerely, Kedeanna Roberts Phone: 888-751-8552 Ext: 6966# Fax: 614-449-4834 [email protected]