I apologize that Ms. [redacted]’ residence has been damaged and she has not received a contact regarding repairs. I have been informed by the Contract Delivery Company; [redacted] that they have contacted Ms. [redacted] and are waiting for a return follow up call. Additionally, Ms. [redacted]’...
invoice reflects delivery of her loveseat as requested and the pick-up of her sofa.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns he may contact me direct.
On 06/10/2015, Mr. [redacted] contacted [redacted] NA and reported cracking and peeling on his Ciera Brown sectional. According to this claim, [redacted] NA obtained pictures from Mr. [redacted] which did not display tears but the aforementioned cracking and peeling.Mr. [redacted] also provided his warranty certificate in his claim to [redacted] NA. Under “How to Obtain Service” it states that the Customer must within five (5) DAYS of the occurrence of the stain or damage, notify the Administrator at the toll free number (877) 901-1382 or online at www.warrantyservice.com.Unfortunately, Mr. [redacted] did not report the tears when they occurred and therefore; [redacted] NA will be unable to cover the damages. As Mr. [redacted] has stated, the cracking and peeling was the end result of the tears. However, it was determined by the extent of the cracking and peeling that the claim was not reported within the stated 5 days.We understand Mr. [redacted]’s frustrations and in the interest of Customer Service, the General Manager is willing to offer a refund for the warranty purchase in the amount of $139.99.
In regards to complaint ID # [redacted]: This is to inform you that earlier this year I was granted a full refund from Value City, now this case is officially closed.
On 07/30/15, Ms. [redacted] purchased and received delivery of the Rejuvenate queen mattress set. I apologize that Ms. [redacted]’ property was damaged on this visit and for any frustrations or delay she may have experienced. I have confirmed with the Contract Delivery Company that Ms. [redacted] is...
scheduled for an appointment on 08/13/2015 at 10 a.m.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 7/11/2017, Mr. [redacted] made his purchase with Value City Furniture, utilizing the AcceptanceNow option to finance the order. The furniture was delivered to Mr. [redacted]s residence on 7/12/2017.We understand Mr. [redacted]s concerns and apologize for the experience that he has had with our...
company. The General Manager at our store location has approved for Mr. [redacted] to receive a full in-store credit for the amount that he spent on the day bed. Mr. [redacted] also has a time frame approval, so he can wait until we receive new inventory to use the in-store credit.If Mr. Safford has any further questions or concerns, he can contact our store location in St. Peters, MO at ###-###-####.
On 06/18/16, Mr. [redacted] purchased the Mammoth Gray Power Recliner with the Pure Promise warranty. The merchandise was delivered to Mr. [redacted]’s residence on 04/22/16.After reviewing Mr. [redacted]’s complaint I have confirmed with the store Manager that we offered Mr. [redacted] a replacement recliner and he...
denied the offer. At this time we have offered Mr. [redacted] to return the recliner for a full refund and Mr. [redacted] has accepted. A refund check has been submitted for Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Per the response from Value City, "we expressly reserve the right not to honor pricing errors on this website when accepting an order online." I have attached the email I received where Value City has cleared accepted and processed my order. I was simply waiting for the delivery to be scheduled.
Regards,
[redacted]
Upon reviewing Mr. [redacted] complaint I have confirmed that a refund check has been issued and is due to arrive at the store on 06/29/2017. Mr. [redacted] will be able to visit the store with photo ID to pick up the refund check. Due to the large amount Value City Furniture could not give cash back...
to Mr. [redacted] at the time of return. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I did receive my refund, so I do not expect anything else from Value City, and should not have to begin with because they have horrid customer reviews riddled with inept customer service responses. However, I do not accept that I am being blamed when no one ever contacted me regarding an original appointment date. I checked the [redacted] website every day since I initially made my claim on March 11 and the only time it was ever updated with a date was on April 6th when they finally put a service date in for April 20th. On April 2nd, my husband and I contacted [redacted], because no one ever contacted us with a date, and [redacted] told us she did not have access to the schedule so she could not schedule a date for us but would call us on Monday, April 4th to schedule something. When I called Value City on April 2nd about this, the service rep called [redacted], who then lied and said we had an appointment on April 4th. Of course, no one came. My husband then called on April 5th to Value City, because [redacted] never called as she said she would on Monday to scedule something, and the representative again called [redacted] and [redacted] again lied and said someone was scheduled to come that day. Of course, no one came. If anyone in your company would use logic, they would recognize that had I had an appointment on April 5th, I would not have called Value City to complain about lack of contact by [redacted] or [redacted]e on April 2nd. Additionally, when my husband did speak with [redacted] a few days after she set the date of April 20th, she acknowledged there was no date set for April 5th, but instead she was going to call him to schedule an appointment.Furthermore, the account is in my husband's name, and therefore had anyone called him, which they never did, it would have been him cancelling the supposed appointment on April 5th, not me.Value City, [redacted], and [redacted] Service are by far the most unethical, dishonest, incompetent, worthless companies I have ever had to deal with. Your unwillingness to do anything to actually help your customers beyond making futile attempts to contact [redacted] is incredibly disturbing and I have no idea how you've remained in business this long. After the third call to Value City regarding the insane number of lies told between [redacted] and [redacted], Value City should have agreed to just replace the two broken pieces of my couch with new pieces and you then should have duked it out with [redacted]. But of course, you're only willing to be in contact with them when you can keep the customer victim. It begs the question why you aren't willing to help your customers and deal with [redacted] on your own. Could it be you know the warranty is a scam and you'll get no where with them?Finally, you can save your apology because I know it is not sincere.
On 3/17/2017, Ms. [redacted] purchased the 6-piece King Merlot Esquire bedroom suit, as well as the 42” Newcastle dining room set. The furniture was initially delivered 4/21/2017, with exchanges taking place on the dresser, side rails, slats and the feet on the bed on 5/10/17. I have spoken with the store Manager who has stated that on 5/10/17 Ms. [redacted] came into the store and spoke with her regarding her items. At the time of her conversation with the store Manager, there were no further issues with her furniture, and all furniture was received without complication. If Ms. [redacted] has any further questions or concerns, she may reach out to the store Manager. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store manager at ###-###-####.Sincerely,
Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the merchandise for an in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 9/11/16, Ms. [redacted] purchased the Adrian Graphite love seat. The furniture was delivered to Ms. [redacted]’s residence on 10/11/16.The General Manager at our store location was contacted in regards to Ms. [redacted]’s complaint that was filed through the Revdex.com. The General Manager agreed...
to even exchange the love seat with a new love seat of the same style and color. The exchange was completed on 10/20/16. At this time, the complaint is considered resolved.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am rejecting this response because: This item was discontinued, other customers were refunded the full amount of their purchase, and value city discontinued the item, and renamed the item, because they know that the item is garbage. I'm not accepting this offer. I refuse to spend anymore money with Value City. I would like a full refund or a higher percentage and delivery to be paid for a new order.
Regards,
[redacted]
I have received Mrs. [redacted]’s complaint and was advised from the store Manager that we are unable to receive parts for the defective char and the item has been discontinued. What has been offered to Mrs. [redacted]’s is a full reselect to a new chair from the store at the value of what the original...
chair cost. I was advised Mrs. [redacted]’s has been made aware and will be visiting the store to pick out new merchandise. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
Consumer called and left voice mail message with Revdex.com that VCF had taken care of everything, they came today and finished up and she appreciated everything they did.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I was pleased with the business’ response and his complaints resolution. I didn’t not know that you required a response from me unless my feelings were otherwise. Please update my case to indicate acceptance of the company’s corrective action. Thank you.
On 02/12/2012, Mr. [redacted] purchased the Specter 5-piece dinette. Mr. [redacted] picked up the merchandise on 02/10/2012. Upon receiving Mr. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr....
[redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 5/29/16, Ms. [redacted]/Mr. [redacted] purchased the Salem Pecan 7 piece dining room set and the Winchester Ebony king bed. Ms. [redacted]/Mr. [redacted] received delivery of the furniture on 6/3/16. Since the filing of this Revdex.com complaint, AcceptanceNow has picked up the furniture from...
Ms. [redacted]/Mr. [redacted]’s residence and moved it to their facility. At this point, due to the financing contract that Ms. [redacted]/Mr. [redacted] has taken out with AcceptanceNow, we cannot authorize any refunds to be disbursed to them. Ms. [redacted]/Mr. [redacted] can contact AcceptanceNow Corporate Headquarters at ###-###-#### to discuss the financial aspect of this complaint. I apologize for any inconvenience Ms. [redacted]/Mr. [redacted] may have experienced. If Ms. [redacted]/Mr. [redacted] has any further questions or concerns they may contact me direct. Sincerely,Ashley H[redacted]Phone: ###-###-#### Ext: [redacted]#Fax: ###-###-####ashley.h[redacted]@americansignature.com
According to the General Manager, Ms. [redacted] received her table before the Thanksgiving Holiday as requested. Our Assistant Manager brought out the table to ensure the delivery and set up went as smoothly as possible. Ms. [redacted]’ original table was left at her old address and was never picked up by our Team. Ms. [redacted] received over $500 worth of product from our Value City Furniture Store in compensation as we are unable to alter her AcceptanceNow contract. At Value City we take pride in our customer’s satisfaction. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers. We apologize for any and all frustration Ms. [redacted] has experienced.
I apologize that Ms. [redacted]’ residence has been damaged and she has not received a contact regarding repairs. I have been informed by the Contract Delivery Company; [redacted] that they have contacted Ms. [redacted] and are waiting for a return follow up call. Additionally, Ms. [redacted]’...
invoice reflects delivery of her loveseat as requested and the pick-up of her sofa.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns he may contact me direct.
On 06/10/2015, Mr. [redacted] contacted [redacted] NA and reported cracking and peeling on his Ciera Brown sectional. According to this claim, [redacted] NA obtained pictures from Mr. [redacted] which did not display tears but the aforementioned cracking and peeling.Mr. [redacted] also provided his warranty certificate in his claim to [redacted] NA. Under “How to Obtain Service” it states that the Customer must within five (5) DAYS of the occurrence of the stain or damage, notify the Administrator at the toll free number (877) 901-1382 or online at www.warrantyservice.com.Unfortunately, Mr. [redacted] did not report the tears when they occurred and therefore; [redacted] NA will be unable to cover the damages. As Mr. [redacted] has stated, the cracking and peeling was the end result of the tears. However, it was determined by the extent of the cracking and peeling that the claim was not reported within the stated 5 days.We understand Mr. [redacted]’s frustrations and in the interest of Customer Service, the General Manager is willing to offer a refund for the warranty purchase in the amount of $139.99.
In regards to complaint ID # [redacted]: This is to inform you that earlier this year I was granted a full refund from Value City, now this case is officially closed.
On 07/30/15, Ms. [redacted] purchased and received delivery of the Rejuvenate queen mattress set. I apologize that Ms. [redacted]’ property was damaged on this visit and for any frustrations or delay she may have experienced. I have confirmed with the Contract Delivery Company that Ms. [redacted] is...
scheduled for an appointment on 08/13/2015 at 10 a.m.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 7/11/2017, Mr. [redacted] made his purchase with Value City Furniture, utilizing the AcceptanceNow option to finance the order. The furniture was delivered to Mr. [redacted]s residence on 7/12/2017.We understand Mr. [redacted]s concerns and apologize for the experience that he has had with our...
company. The General Manager at our store location has approved for Mr. [redacted] to receive a full in-store credit for the amount that he spent on the day bed. Mr. [redacted] also has a time frame approval, so he can wait until we receive new inventory to use the in-store credit.If Mr. Safford has any further questions or concerns, he can contact our store location in St. Peters, MO at ###-###-####.
On 06/18/16, Mr. [redacted] purchased the Mammoth Gray Power Recliner with the Pure Promise warranty. The merchandise was delivered to Mr. [redacted]’s residence on 04/22/16.After reviewing Mr. [redacted]’s complaint I have confirmed with the store Manager that we offered Mr. [redacted] a replacement recliner and he...
denied the offer. At this time we have offered Mr. [redacted] to return the recliner for a full refund and Mr. [redacted] has accepted. A refund check has been submitted for Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Per the response from Value City, "we expressly reserve the right not to honor pricing errors on this website when accepting an order online." I have attached the email I received where Value City has cleared accepted and processed my order. I was simply waiting for the delivery to be scheduled.
Regards,
[redacted]
Upon reviewing Mr. [redacted] complaint I have confirmed that a refund check has been issued and is due to arrive at the store on 06/29/2017. Mr. [redacted] will be able to visit the store with photo ID to pick up the refund check. Due to the large amount Value City Furniture could not give cash back...
to Mr. [redacted] at the time of return. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I did receive my refund, so I do not expect anything else from Value City, and should not have to begin with because they have horrid customer reviews riddled with inept customer service responses. However, I do not accept that I am being blamed when no one ever contacted me regarding an original appointment date. I checked the [redacted] website every day since I initially made my claim on March 11 and the only time it was ever updated with a date was on April 6th when they finally put a service date in for April 20th. On April 2nd, my husband and I contacted [redacted], because no one ever contacted us with a date, and [redacted] told us she did not have access to the schedule so she could not schedule a date for us but would call us on Monday, April 4th to schedule something. When I called Value City on April 2nd about this, the service rep called [redacted], who then lied and said we had an appointment on April 4th. Of course, no one came. My husband then called on April 5th to Value City, because [redacted] never called as she said she would on Monday to scedule something, and the representative again called [redacted] and [redacted] again lied and said someone was scheduled to come that day. Of course, no one came. If anyone in your company would use logic, they would recognize that had I had an appointment on April 5th, I would not have called Value City to complain about lack of contact by [redacted] or [redacted]e on April 2nd. Additionally, when my husband did speak with [redacted] a few days after she set the date of April 20th, she acknowledged there was no date set for April 5th, but instead she was going to call him to schedule an appointment.Furthermore, the account is in my husband's name, and therefore had anyone called him, which they never did, it would have been him cancelling the supposed appointment on April 5th, not me.Value City, [redacted], and [redacted] Service are by far the most unethical, dishonest, incompetent, worthless companies I have ever had to deal with. Your unwillingness to do anything to actually help your customers beyond making futile attempts to contact [redacted] is incredibly disturbing and I have no idea how you've remained in business this long. After the third call to Value City regarding the insane number of lies told between [redacted] and [redacted], Value City should have agreed to just replace the two broken pieces of my couch with new pieces and you then should have duked it out with [redacted]. But of course, you're only willing to be in contact with them when you can keep the customer victim. It begs the question why you aren't willing to help your customers and deal with [redacted] on your own. Could it be you know the warranty is a scam and you'll get no where with them?Finally, you can save your apology because I know it is not sincere.
On 3/17/2017, Ms. [redacted] purchased the 6-piece King Merlot Esquire bedroom suit, as well as the 42” Newcastle dining room set. The furniture was initially delivered 4/21/2017, with exchanges taking place on the dresser, side rails, slats and the feet on the bed on 5/10/17. I have spoken with the store Manager who has stated that on 5/10/17 Ms. [redacted] came into the store and spoke with her regarding her items. At the time of her conversation with the store Manager, there were no further issues with her furniture, and all furniture was received without complication. If Ms. [redacted] has any further questions or concerns, she may reach out to the store Manager. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store manager at ###-###-####.Sincerely,
Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the merchandise for an in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 9/11/16, Ms. [redacted] purchased the Adrian Graphite love seat. The furniture was delivered to Ms. [redacted]’s residence on 10/11/16.The General Manager at our store location was contacted in regards to Ms. [redacted]’s complaint that was filed through the Revdex.com. The General Manager agreed...
to even exchange the love seat with a new love seat of the same style and color. The exchange was completed on 10/20/16. At this time, the complaint is considered resolved.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am rejecting this response because: This item was discontinued, other customers were refunded the full amount of their purchase, and value city discontinued the item, and renamed the item, because they know that the item is garbage. I'm not accepting this offer. I refuse to spend anymore money with Value City. I would like a full refund or a higher percentage and delivery to be paid for a new order.
Regards,
[redacted]
I have received Mrs. [redacted]’s complaint and was advised from the store Manager that we are unable to receive parts for the defective char and the item has been discontinued. What has been offered to Mrs. [redacted]’s is a full reselect to a new chair from the store at the value of what the original...
chair cost. I was advised Mrs. [redacted]’s has been made aware and will be visiting the store to pick out new merchandise. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
Consumer called and left voice mail message with Revdex.com that VCF had taken care of everything, they came today and finished up and she appreciated everything they did.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I was pleased with the business’ response and his complaints resolution. I didn’t not know that you required a response from me unless my feelings were otherwise. Please update my case to indicate acceptance of the company’s corrective action. Thank you.
On 02/12/2012, Mr. [redacted] purchased the Specter 5-piece dinette. Mr. [redacted] picked up the merchandise on 02/10/2012. Upon receiving Mr. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr....
[redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 5/29/16, Ms. [redacted]/Mr. [redacted] purchased the Salem Pecan 7 piece dining room set and the Winchester Ebony king bed. Ms. [redacted]/Mr. [redacted] received delivery of the furniture on 6/3/16. Since the filing of this Revdex.com complaint, AcceptanceNow has picked up the furniture from...
Ms. [redacted]/Mr. [redacted]’s residence and moved it to their facility. At this point, due to the financing contract that Ms. [redacted]/Mr. [redacted] has taken out with AcceptanceNow, we cannot authorize any refunds to be disbursed to them. Ms. [redacted]/Mr. [redacted] can contact AcceptanceNow Corporate Headquarters at ###-###-#### to discuss the financial aspect of this complaint. I apologize for any inconvenience Ms. [redacted]/Mr. [redacted] may have experienced. If Ms. [redacted]/Mr. [redacted] has any further questions or concerns they may contact me direct. Sincerely,Ashley H[redacted]Phone: ###-###-#### Ext: [redacted]#Fax: ###-###-####ashley.h[redacted]@americansignature.com
According to the General Manager, Ms. [redacted] received her table before the Thanksgiving Holiday as requested. Our Assistant Manager brought out the table to ensure the delivery and set up went as smoothly as possible. Ms. [redacted]’ original table was left at her old address and was never picked up by our Team. Ms. [redacted] received over $500 worth of product from our Value City Furniture Store in compensation as we are unable to alter her AcceptanceNow contract. At Value City we take pride in our customer’s satisfaction. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers. We apologize for any and all frustration Ms. [redacted] has experienced.