On 01/04/2017, [redacted] purchased the [redacted] Charcoal sofa, and the [redacted] Gray sofa lounger. The merchandise was delivered to [redacted] residence on 01/13/2017.[redacted] has been informed that the store Manager is allowing her to return her merchandise with a small usage fee. [redacted]...
merchandise is scheduled to be picked up from her home on 07/25/2017, once the merchandise is picked up and delivered back to the store a refund will be issued back to [redacted] original form of payment.I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I have spoken with the Value City Furniture Niles, IL store manager, Miguel, and he credited me 60% of the value of the sectional. He stated that when I provide my name the credit will appear on my account. I asked for a written statement of this, and the attached email was provided.
Per the response from Value City, "we expressly reserve the right not to honor pricing errors on this website when accepting an order online." I have attached the email I received where Value City has cleared accepted and processed my order. I was simply waiting for the delivery to be scheduled.
Regards,
[redacted]
On 1/1/16, Mrs. [redacted] purchased the St. Malo Brown 6 piece sectional and the Callihan Brown storage ottoman. Mrs. [redacted] received the furniture on 1/13/16.Upon reviewing Mrs. [redacted]’s complaint through the Revdex.com, the General Manager has been contacted about the issue. In the interest of...
customer service, the General Manager has authorized an even exchange of the furniture. Mrs. [redacted] has been contacted and a date has been scheduled to deliver the new furniture and remove the old furniture from her residence.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I would like to request that Mr. [redacted] submit pictures to the Revdex.com of the issues he is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.I also request additional information regarding the timeline that has...
transpired since the delivery of the Branson Brown sofa and loveseat on 02/18/2012. I appreciate Mr. [redacted]’s compliance and patience.
The General Manager has tried to contact Mr. [redacted] to offer assistance and help resolve these issues. Mr. [redacted] can contact the General Manager directly at (419) 473-2539 and advise that he is following up on his claim with the Revdex.com.
the business in reference to complaint ID [redacted], and attached are the photos. In the first photo you'll see the bunky board is clearly missing and that the bed doesn't even meet the headboard because it is sitting on the floor on those thin now cracked slats. Moreover, you can see the gap in between the bed and the frame when in actuality it should be sitting above the frame. Now imagine getting out of this EVERYDAY for almost a week now. It's not been easy and without pain.
On 02/12/2012, Mr. [redacted] purchased the Specter 5-piece dinette. Mr. [redacted] picked up the merchandise on 02/10/2012. Upon receiving Mr. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr....
[redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], which is requesting specific and whole pictures of furniture sent to Revdex.com. I originally sent several pictures to VCF at Orland Park were the furniture was purchase and to the manager [email protected]. I agree to the request to send pictures again.
I received a bill in the mail stating I have a past due amount $33.56 and new Balance of $63.58. The total refund is not on my account. This business did not uphold there agreement. I should not own any balance. In addition, it was reported I have a late fee.
I am rejecting this response because:
On 01/03/2015m Mr. [redacted] purchased the 7-piece Diablo Walnut sectional and the Colton Brown rocker recliner. This merchandise was delivered to Mr. [redacted]s residence on 01/08/2015.I apologize for the lack of accurate communication Mr. [redacted] has received regarding the repair of his...
merchandise. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.I have been advised that the General Manager has contacted Mr. [redacted] and advised that the return of the power recliner will be today, 05/13/2015. Mr. [redacted] is also to receive an exchange of a back piece for the other damaged item.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 5/29/16, Ms. [redacted]/Mr. [redacted] purchased the Salem Pecan 7 piece dining room set and the Winchester Ebony king bed. Ms. [redacted]/Mr. [redacted] received delivery of the furniture on 6/3/16. Since the filing of this Revdex.com complaint, AcceptanceNow has picked up the furniture from...
Ms. [redacted]/Mr. [redacted]’s residence and moved it to their facility. At this point, due to the financing contract that Ms. [redacted]/Mr. [redacted] has taken out with AcceptanceNow, we cannot authorize any refunds to be disbursed to them. Ms. [redacted]/Mr. [redacted] can contact AcceptanceNow Corporate Headquarters at ###-###-#### to discuss the financial aspect of this complaint. I apologize for any inconvenience Ms. [redacted]/Mr. [redacted] may have experienced. If Ms. [redacted]/Mr. [redacted] has any further questions or concerns they may contact me direct. Sincerely,Ashley H[redacted]Phone: ###-###-#### Ext: [redacted]#Fax: ###-###-####ashley.h[redacted]@americansignature.com
Ms. [redacted] can anticipate delivery of the Royal Serenity exchange mattress set for 03/16/2016. Ms. [redacted] is delivery timeframe is set between 10:30am-12:30pm 03/16/2016.
I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I as well as the General Manager have tried to reach out to Ms. [redacted] to schedule an exchange. Unfortunately, I am out of the office before 5 PM and unable to leave a message as the voicemail inbox is full. At this time, we have an exchange set up for Ms. [redacted] on 9/19/2015 between 10:30 and 1:30. If this timeframe does not work for Ms. [redacted], I kindly ask that she call me or the General Manager to schedule a different date. She can also reach out to me via email if that works better than calling.
In regards to complaint ID # [redacted]: This is to inform you that earlier this year I was granted a full refund from Value City, now this case is officially closed.
Upon reviewing Mr. [redacted] complaint I have confirmed that a refund check has been issued and is due to arrive at the store on 06/29/2017. Mr. [redacted] will be able to visit the store with photo ID to pick up the refund check. Due to the large amount Value City Furniture could not give cash back...
to Mr. [redacted] at the time of return. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 3/19/16, Ms. [redacted] purchased the Cordoba 2 piece sectional and the Cordoba Swirl cocktail ottoman.Upon reviewing Ms. [redacted] complaint through the Revdex.com, the General Manager has been contacted to assist in resolving the issues. In the interest of customer service, the...
General Manager will exchange the sectional. Ms. [redacted] will receive a call from the store location to schedule a date that her furniture can be replaced with new furniture.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 07/01/2013, Ms [redacted] purchased the Aventura Grey 5-piece sectional. Ms. [redacted] picked the merchandise up on 08/09/2013. On 07/31/14, Ms. [redacted] notified the store regarding a broken sofa leg and seam separation on the cushions. Ms. [redacted] was advised that her 1-year warranty has expired. Ms. [redacted]...
would be required to bring the merchandise back to the store for service and or a repair. Upon receiving the merchandise back from Ms. [redacted]’s residence there was presence of roaches. Ms. [redacted] was notified that the sofa was infested with roaches and we needed to discard of the merchandise. In the interest of customer service, the General Manager offered to exchange the merchandise due to not being able to repair the roach infested merchandise. Due to the fact Ms. [redacted]’s original merchandise was replaced, Ms. [redacted] was advised she will no longer have warranty on the replacement merchandise. We will not be able to service or replace Ms. [redacted]’s merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Ms. S[redacted] purchased his merchandise through [redacted] (formerly [redacted]) located in a Value City Furniture store.Ms. S[redacted] signed her contract with [redacted] therefore, Value City Furniture will be unable to help Ms. S[redacted] with her complaint. Value City Furniture has no legal right...
to exchange, refund or alter an [redacted] contract. Ms. S[redacted] will need to contact an [redacted] representative at ###-###-#### or by mail at [redacted]
Please remove this complaint from Value City Furniture’s record and forward it to [redacted]. Sincerely,[redacted]Phone: ###-###-#### Fax: ###-###-####[redacted]
On 01/04/2017, [redacted] purchased the [redacted] Charcoal sofa, and the [redacted] Gray sofa lounger. The merchandise was delivered to [redacted] residence on 01/13/2017.[redacted] has been informed that the store Manager is allowing her to return her merchandise with a small usage fee. [redacted]...
merchandise is scheduled to be picked up from her home on 07/25/2017, once the merchandise is picked up and delivered back to the store a refund will be issued back to [redacted] original form of payment.I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I have spoken with the Value City Furniture Niles, IL store manager, Miguel, and he credited me 60% of the value of the sectional. He stated that when I provide my name the credit will appear on my account. I asked for a written statement of this, and the attached email was provided.
Per the response from Value City, "we expressly reserve the right not to honor pricing errors on this website when accepting an order online." I have attached the email I received where Value City has cleared accepted and processed my order. I was simply waiting for the delivery to be scheduled.
Regards,
[redacted]
On 1/1/16, Mrs. [redacted] purchased the St. Malo Brown 6 piece sectional and the Callihan Brown storage ottoman. Mrs. [redacted] received the furniture on 1/13/16.Upon reviewing Mrs. [redacted]’s complaint through the Revdex.com, the General Manager has been contacted about the issue. In the interest of...
customer service, the General Manager has authorized an even exchange of the furniture. Mrs. [redacted] has been contacted and a date has been scheduled to deliver the new furniture and remove the old furniture from her residence.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I would like to request that Mr. [redacted] submit pictures to the Revdex.com of the issues he is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.I also request additional information regarding the timeline that has...
transpired since the delivery of the Branson Brown sofa and loveseat on 02/18/2012. I appreciate Mr. [redacted]’s compliance and patience.
The General Manager has tried to contact Mr. [redacted] to offer assistance and help resolve these issues. Mr. [redacted] can contact the General Manager directly at (419) 473-2539 and advise that he is following up on his claim with the Revdex.com.
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and attached are the photos. In the first photo you'll see the bunky board is clearly missing and that the bed doesn't even meet the headboard because it is sitting on the floor on those thin now cracked slats. Moreover, you can see the gap in between the bed and the frame when in actuality it should be sitting above the frame. Now imagine getting out of this EVERYDAY for almost a week now. It's not been easy and without pain.
On 02/12/2012, Mr. [redacted] purchased the Specter 5-piece dinette. Mr. [redacted] picked up the merchandise on 02/10/2012. Upon receiving Mr. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr....
[redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], which is requesting specific and whole pictures of furniture sent to Revdex.com. I originally sent several pictures to VCF at Orland Park were the furniture was purchase and to the manager [email protected]. I agree to the request to send pictures again.
I received a bill in the mail stating I have a past due amount $33.56 and new Balance of $63.58. The total refund is not on my account. This business did not uphold there agreement. I should not own any balance. In addition, it was reported I have a late fee.
I am rejecting this response because:
On 01/03/2015m Mr. [redacted] purchased the 7-piece Diablo Walnut sectional and the Colton Brown rocker recliner. This merchandise was delivered to Mr. [redacted]s residence on 01/08/2015.I apologize for the lack of accurate communication Mr. [redacted] has received regarding the repair of his...
merchandise. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.I have been advised that the General Manager has contacted Mr. [redacted] and advised that the return of the power recliner will be today, 05/13/2015. Mr. [redacted] is also to receive an exchange of a back piece for the other damaged item.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 5/29/16, Ms. [redacted]/Mr. [redacted] purchased the Salem Pecan 7 piece dining room set and the Winchester Ebony king bed. Ms. [redacted]/Mr. [redacted] received delivery of the furniture on 6/3/16. Since the filing of this Revdex.com complaint, AcceptanceNow has picked up the furniture from...
Ms. [redacted]/Mr. [redacted]’s residence and moved it to their facility. At this point, due to the financing contract that Ms. [redacted]/Mr. [redacted] has taken out with AcceptanceNow, we cannot authorize any refunds to be disbursed to them. Ms. [redacted]/Mr. [redacted] can contact AcceptanceNow Corporate Headquarters at ###-###-#### to discuss the financial aspect of this complaint. I apologize for any inconvenience Ms. [redacted]/Mr. [redacted] may have experienced. If Ms. [redacted]/Mr. [redacted] has any further questions or concerns they may contact me direct. Sincerely,Ashley H[redacted]Phone: ###-###-#### Ext: [redacted]#Fax: ###-###-####ashley.h[redacted]@americansignature.com
Ms. [redacted] can anticipate delivery of the Royal Serenity exchange mattress set for 03/16/2016. Ms. [redacted] is delivery timeframe is set between 10:30am-12:30pm 03/16/2016.
I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I as well as the General Manager have tried to reach out to Ms. [redacted] to schedule an exchange. Unfortunately, I am out of the office before 5 PM and unable to leave a message as the voicemail inbox is full. At this time, we have an exchange set up for Ms. [redacted] on 9/19/2015 between 10:30 and 1:30. If this timeframe does not work for Ms. [redacted], I kindly ask that she call me or the General Manager to schedule a different date. She can also reach out to me via email if that works better than calling.
In regards to complaint ID # [redacted]: This is to inform you that earlier this year I was granted a full refund from Value City, now this case is officially closed.
Upon reviewing Mr. [redacted] complaint I have confirmed that a refund check has been issued and is due to arrive at the store on 06/29/2017. Mr. [redacted] will be able to visit the store with photo ID to pick up the refund check. Due to the large amount Value City Furniture could not give cash back...
to Mr. [redacted] at the time of return. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 3/19/16, Ms. [redacted] purchased the Cordoba 2 piece sectional and the Cordoba Swirl cocktail ottoman.Upon reviewing Ms. [redacted] complaint through the Revdex.com, the General Manager has been contacted to assist in resolving the issues. In the interest of customer service, the...
General Manager will exchange the sectional. Ms. [redacted] will receive a call from the store location to schedule a date that her furniture can be replaced with new furniture.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 07/01/2013, Ms [redacted] purchased the Aventura Grey 5-piece sectional. Ms. [redacted] picked the merchandise up on 08/09/2013. On 07/31/14, Ms. [redacted] notified the store regarding a broken sofa leg and seam separation on the cushions. Ms. [redacted] was advised that her 1-year warranty has expired. Ms. [redacted]...
would be required to bring the merchandise back to the store for service and or a repair. Upon receiving the merchandise back from Ms. [redacted]’s residence there was presence of roaches. Ms. [redacted] was notified that the sofa was infested with roaches and we needed to discard of the merchandise. In the interest of customer service, the General Manager offered to exchange the merchandise due to not being able to repair the roach infested merchandise. Due to the fact Ms. [redacted]’s original merchandise was replaced, Ms. [redacted] was advised she will no longer have warranty on the replacement merchandise. We will not be able to service or replace Ms. [redacted]’s merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Ms. S[redacted] purchased his merchandise through [redacted] (formerly [redacted]) located in a Value City Furniture store.Ms. S[redacted] signed her contract with [redacted] therefore, Value City Furniture will be unable to help Ms. S[redacted] with her complaint. Value City Furniture has no legal right...
to exchange, refund or alter an [redacted] contract. Ms. S[redacted] will need to contact an [redacted] representative at ###-###-#### or by mail at [redacted]
Please remove this complaint from Value City Furniture’s record and forward it to [redacted]. Sincerely,[redacted]Phone: ###-###-#### Fax: ###-###-####[redacted]