On 07/01/2013, Ms [redacted] purchased the Aventura Grey 5-piece sectional. Ms. [redacted] picked the merchandise up on 08/09/2013. On 07/31/14, Ms. [redacted] notified the store regarding a broken sofa leg and seam separation on the cushions. Ms. [redacted] was advised that her 1-year warranty has expired. Ms. [redacted]...
would be required to bring the merchandise back to the store for service and or a repair. Upon receiving the merchandise back from Ms. [redacted]’s residence there was presence of roaches. Ms. [redacted] was notified that the sofa was infested with roaches and we needed to discard of the merchandise. In the interest of customer service, the General Manager offered to exchange the merchandise due to not being able to repair the roach infested merchandise. Due to the fact Ms. [redacted]’s original merchandise was replaced, Ms. [redacted] was advised she will no longer have warranty on the replacement merchandise. We will not be able to service or replace Ms. [redacted]’s merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I would like to request that Mr. [redacted] submit pictures to the Revdex.com of the issues he is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.I also request additional information regarding the timeline that has...
transpired since the delivery of the Branson Brown sofa and loveseat on 02/18/2012. I appreciate Mr. [redacted]’s compliance and patience.
the business in reference to complaint ID [redacted], and attached are the photos. In the first photo you'll see the bunky board is clearly missing and that the bed doesn't even meet the headboard because it is sitting on the floor on those thin now cracked slats. Moreover, you can see the gap in between the bed and the frame when in actuality it should be sitting above the frame. Now imagine getting out of this EVERYDAY for almost a week now. It's not been easy and without pain.
On 08/28/2015, Mr. [redacted] purchased the Jaden Merlot king upholstered bed, Valerie Black full velvet bed, two Cordoba Chocolate sofa’s and a Cordoba Chocolate chaise. Mr. [redacted] also purchased the As-Is Siena Merlot dresser and As-Is Oasis Grey chaise. The merchandise was delivered to Mr....
[redacted]’s residence on 09/02/2015. On 02/23/2016 Mr. [redacted] contacted Store Personnel to have the As-Is Siena Merlot dresser replaced. Mr. [redacted] was advised that the Siena Merlot dresser was purchased As-Is final sale. Mr. [redacted] was advised that the As-Is Siena Merlot dresser and the As-Is Oasis Grey chaise has no warranty for service and or repair. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I have spoken with the Value City Furniture Niles, IL store manager, Miguel, and he credited me 60% of the value of the sectional. He stated that when I provide my name the credit will appear on my account. I asked for a written statement of this, and the attached email was provided.
I received a bill in the mail stating I have a past due amount $33.56 and new Balance of $63.58. The total refund is not on my account. This business did not uphold there agreement. I should not own any balance. In addition, it was reported I have a late fee.
I am rejecting this response because:
I as well as the General Manager have tried to reach out to Ms. [redacted] to schedule an exchange. Unfortunately, I am out of the office before 5 PM and unable to leave a message as the voicemail inbox is full. At this time, we have an exchange set up for Ms. [redacted] on 9/19/2015 between 10:30 and 1:30. If this timeframe does not work for Ms. [redacted], I kindly ask that she call me or the General Manager to schedule a different date. She can also reach out to me via email if that works better than calling.
Ms. [redacted] purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store. Ms. [redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms. [redacted] with her complaint. Value City Furniture has no legal...
right to exchange, refund or alter an AcceptanceNow contract. Ms. [redacted] will need to contact an AcceptanceNow representative. Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow. Sincerely, Kedeanna Roberts Phone: 888-751-8552 Ext: 6966# Fax: 614-449-4834 [email protected]
I just spoke with a general manager at Value City, Chippewa location. Just like before, they can only do a delivery when it's convenient for them not the customer - Friday. In reference to all my conversations with them, deliveries will have to be made on late weekdays or anytime on the weekends.To my surprise Craig/Greg had suggested for me to ask a neighbor to accept the delivery. Not had they only wasted my time, now my neighbors? Unacceptable! In addition, he said that he felt like I was already compensated enough because it was a free delivery, no tax, and $60 credit on the 2nd delivery. First off, the over $2000 worth of furniture I bought was purchased on a Black Friday (deal - no tax plus free delivery on over $999 purchase). This is not a compensation for customer inconvenience, but was a Black Friday deal!I had already made multiple attempts in resolving this issue with the store and a $100 credit isn't going to satisfy a customer who has wasted over 10 hours waiting for a defective delivery. To resolve this issue, I would like to return the sectional set and a full refund, plus the [redacted] refund since customer satisfaction is not their main goal. And, customer compensation for over 10 hours of wasted time. Thank You!
On 05/24/2015, Ms. [redacted] purchased the Milano Cream 2-piece sofa and love seat. This merchandise was delivered to Ms. [redacted]’s residence on 06/02/2015.On 07/01/2015, Ms. [redacted] reported the presence of bedbugs. Ms. [redacted] was advised that there would need to be an inspection completed...
by [redacted] through our National [redacted] account. On 07/02/2015, [redacted] went out to inspect Ms. [redacted]’s residence. The initial inspection report stated bedbugs were found in the primary room in the bed frame and headboard.According to this inspection report, Value City Furniture would not be responsible for reimbursement other than the extermination and refund of the merchandise purchased. Even though we were not responsible according to the inspection report, we have paid for the extermination of Ms. [redacted]’s residence, in the amount of $1075 and refunded the entire cost of the merchandise in the amount of $1181.58 to Ms. [redacted]’s Visa Credit Card. We will not be reimbursing any additional requests.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 01/04/2017, [redacted] purchased the [redacted] Charcoal sofa, and the [redacted] Gray sofa lounger. The merchandise was delivered to [redacted] residence on 01/13/2017.[redacted] has been informed that the store Manager is allowing her to return her merchandise with a small usage fee. [redacted]...
merchandise is scheduled to be picked up from her home on 07/25/2017, once the merchandise is picked up and delivered back to the store a refund will be issued back to [redacted] original form of payment.I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 1/1/16, Mrs. [redacted] purchased the St. Malo Brown 6 piece sectional and the Callihan Brown storage ottoman. Mrs. [redacted] received the furniture on 1/13/16.Upon reviewing Mrs. [redacted]’s complaint through the Revdex.com, the General Manager has been contacted about the issue. In the interest of...
customer service, the General Manager has authorized an even exchange of the furniture. Mrs. [redacted] has been contacted and a date has been scheduled to deliver the new furniture and remove the old furniture from her residence.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 9/18/2017, Ms. [redacted] made her purchase with Value City Furniture in Falls Church, VA. The furniture was delivered to Ms. [redacted]’s residence on 9/21/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. The General Manager at the store...
location has been contacted and will be in contact with Ms. [redacted] directly to discuss options to get the pillows more expeditiously. If Ms. [redacted] has any further questions or concerns, she can contact the General Manager at the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 3/19/16, Ms. [redacted] purchased the Cordoba 2 piece sectional and the Cordoba Swirl cocktail ottoman.Upon reviewing Ms. [redacted] complaint through the Revdex.com, the General Manager has been contacted to assist in resolving the issues. In the interest of customer service, the...
General Manager will exchange the sectional. Ms. [redacted] will receive a call from the store location to schedule a date that her furniture can be replaced with new furniture.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], which is requesting specific and whole pictures of furniture sent to Revdex.com. I originally sent several pictures to VCF at Orland Park were the furniture was purchase and to the manager [email protected]. I agree to the request to send pictures again.
On 11/14/2014, Mr. [redacted] purchased the Rendezvous Olive sofa, Calistel Cap Plush queen mattress and the 6-piece Bally Black queen bedroom set.Mr. [redacted] has made several adjustments to his order and a refund is due. According to our contract with Visa, we must process refunds to the original...
form of payment used to make the purchase. In compliance with our contract, Mr. [redacted]’s refund was issued to his original form of payment. I have since requested a reversal of the refund from Visa. I have been advised that the reversal process will take 3-5 business days. Once the funds have been returned, we will be able to issue a refund check for Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 01/03/2015m Mr. [redacted] purchased the 7-piece Diablo Walnut sectional and the Colton Brown rocker recliner. This merchandise was delivered to Mr. [redacted]s residence on 01/08/2015.I apologize for the lack of accurate communication Mr. [redacted] has received regarding the repair of his...
merchandise. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.I have been advised that the General Manager has contacted Mr. [redacted] and advised that the return of the power recliner will be today, 05/13/2015. Mr. [redacted] is also to receive an exchange of a back piece for the other damaged item.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 09/10/2016, Mrs. [redacted] purchased the Siena Birch King bed, 2 Siena Birch nightstands, a twin boxspring, a full boxspring, 2 adjustable bed frames, and the Siena Birch 5 drawer chest. The merchandise was delivered to Mrs. [redacted]’s residence on 09/22/2016.Upon receiving Mrs. [redacted]’s...
complaint, I have spoken with the store Manager who has advised me that a service technician has verified that Mrs. [redacted] has the correct legs on her merchandise. The legs Mrs. [redacted] was seeing in the show room were for the Siena Birch Merlot bed. Those legs are different from the ones Mrs. [redacted] own. A $200 credit was offered to Mrs. [redacted] to keep the merchandise as-is because there is no way we can get the legs she is requesting to her. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
Due to $250 does not cover the damage sofa or does it replace it. I fully understand it has been 6 years but when I set up the claim it was 4 year. If they are willing to send someone to fix or replace that one piece with a non damaged sofa that would be great. I feel like VCF needs to value there customers not make them not want them to return to there stores again. You may also contact me if you would like.
On 2/29/2016, Mrs. [redacted] purchased the Omni Mocha 2-piece power reclining living room set. The living room set includes the Omni Mocha power love seat and the Omni Mocha power sofa. The purchase included the Pure Promise 5-year extended warranty through Uniters. The furniture was delivered to Mrs....
[redacted]’s residence on 3/10/2016.Due to the nature of the complaint, there is nothing that we can do to overturn the decisions made by Uniters. I would suggest that Mrs. [redacted] files a dispute with Uniters so that a member of upper management can review the claim & come to a resolution. Mrs. [redacted] can file a dispute by submitting an email to [email protected]. Mrs. [redacted] can also mail a written dispute to the following address: Uniters North America LLC Attn: Claim Dispute Department P.O. Box 10909 Riviera Beach, FL 33419I apologize for any inconvenience Mrs. [redacted] may have experienced. I am retaining this complaint for our files.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 07/01/2013, Ms [redacted] purchased the Aventura Grey 5-piece sectional. Ms. [redacted] picked the merchandise up on 08/09/2013. On 07/31/14, Ms. [redacted] notified the store regarding a broken sofa leg and seam separation on the cushions. Ms. [redacted] was advised that her 1-year warranty has expired. Ms. [redacted]...
would be required to bring the merchandise back to the store for service and or a repair. Upon receiving the merchandise back from Ms. [redacted]’s residence there was presence of roaches. Ms. [redacted] was notified that the sofa was infested with roaches and we needed to discard of the merchandise. In the interest of customer service, the General Manager offered to exchange the merchandise due to not being able to repair the roach infested merchandise. Due to the fact Ms. [redacted]’s original merchandise was replaced, Ms. [redacted] was advised she will no longer have warranty on the replacement merchandise. We will not be able to service or replace Ms. [redacted]’s merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I would like to request that Mr. [redacted] submit pictures to the Revdex.com of the issues he is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.I also request additional information regarding the timeline that has...
transpired since the delivery of the Branson Brown sofa and loveseat on 02/18/2012. I appreciate Mr. [redacted]’s compliance and patience.
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and attached are the photos. In the first photo you'll see the bunky board is clearly missing and that the bed doesn't even meet the headboard because it is sitting on the floor on those thin now cracked slats. Moreover, you can see the gap in between the bed and the frame when in actuality it should be sitting above the frame. Now imagine getting out of this EVERYDAY for almost a week now. It's not been easy and without pain.
On 08/28/2015, Mr. [redacted] purchased the Jaden Merlot king upholstered bed, Valerie Black full velvet bed, two Cordoba Chocolate sofa’s and a Cordoba Chocolate chaise. Mr. [redacted] also purchased the As-Is Siena Merlot dresser and As-Is Oasis Grey chaise. The merchandise was delivered to Mr....
[redacted]’s residence on 09/02/2015. On 02/23/2016 Mr. [redacted] contacted Store Personnel to have the As-Is Siena Merlot dresser replaced. Mr. [redacted] was advised that the Siena Merlot dresser was purchased As-Is final sale. Mr. [redacted] was advised that the As-Is Siena Merlot dresser and the As-Is Oasis Grey chaise has no warranty for service and or repair. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I have spoken with the Value City Furniture Niles, IL store manager, Miguel, and he credited me 60% of the value of the sectional. He stated that when I provide my name the credit will appear on my account. I asked for a written statement of this, and the attached email was provided.
I received a bill in the mail stating I have a past due amount $33.56 and new Balance of $63.58. The total refund is not on my account. This business did not uphold there agreement. I should not own any balance. In addition, it was reported I have a late fee.
I am rejecting this response because:
I as well as the General Manager have tried to reach out to Ms. [redacted] to schedule an exchange. Unfortunately, I am out of the office before 5 PM and unable to leave a message as the voicemail inbox is full. At this time, we have an exchange set up for Ms. [redacted] on 9/19/2015 between 10:30 and 1:30. If this timeframe does not work for Ms. [redacted], I kindly ask that she call me or the General Manager to schedule a different date. She can also reach out to me via email if that works better than calling.
Ms. [redacted] purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store. Ms. [redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms. [redacted] with her complaint. Value City Furniture has no legal...
right to exchange, refund or alter an AcceptanceNow contract. Ms. [redacted] will need to contact an AcceptanceNow representative. Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow. Sincerely, Kedeanna Roberts Phone: 888-751-8552 Ext: 6966# Fax: 614-449-4834 [email protected]
I just spoke with a general manager at Value City, Chippewa location. Just like before, they can only do a delivery when it's convenient for them not the customer - Friday. In reference to all my conversations with them, deliveries will have to be made on late weekdays or anytime on the weekends.To my surprise Craig/Greg had suggested for me to ask a neighbor to accept the delivery. Not had they only wasted my time, now my neighbors? Unacceptable! In addition, he said that he felt like I was already compensated enough because it was a free delivery, no tax, and $60 credit on the 2nd delivery. First off, the over $2000 worth of furniture I bought was purchased on a Black Friday (deal - no tax plus free delivery on over $999 purchase). This is not a compensation for customer inconvenience, but was a Black Friday deal!I had already made multiple attempts in resolving this issue with the store and a $100 credit isn't going to satisfy a customer who has wasted over 10 hours waiting for a defective delivery. To resolve this issue, I would like to return the sectional set and a full refund, plus the [redacted] refund since customer satisfaction is not their main goal. And, customer compensation for over 10 hours of wasted time. Thank You!
On 05/24/2015, Ms. [redacted] purchased the Milano Cream 2-piece sofa and love seat. This merchandise was delivered to Ms. [redacted]’s residence on 06/02/2015.On 07/01/2015, Ms. [redacted] reported the presence of bedbugs. Ms. [redacted] was advised that there would need to be an inspection completed...
by [redacted] through our National [redacted] account. On 07/02/2015, [redacted] went out to inspect Ms. [redacted]’s residence. The initial inspection report stated bedbugs were found in the primary room in the bed frame and headboard.According to this inspection report, Value City Furniture would not be responsible for reimbursement other than the extermination and refund of the merchandise purchased. Even though we were not responsible according to the inspection report, we have paid for the extermination of Ms. [redacted]’s residence, in the amount of $1075 and refunded the entire cost of the merchandise in the amount of $1181.58 to Ms. [redacted]’s Visa Credit Card. We will not be reimbursing any additional requests.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 01/04/2017, [redacted] purchased the [redacted] Charcoal sofa, and the [redacted] Gray sofa lounger. The merchandise was delivered to [redacted] residence on 01/13/2017.[redacted] has been informed that the store Manager is allowing her to return her merchandise with a small usage fee. [redacted]...
merchandise is scheduled to be picked up from her home on 07/25/2017, once the merchandise is picked up and delivered back to the store a refund will be issued back to [redacted] original form of payment.I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 1/1/16, Mrs. [redacted] purchased the St. Malo Brown 6 piece sectional and the Callihan Brown storage ottoman. Mrs. [redacted] received the furniture on 1/13/16.Upon reviewing Mrs. [redacted]’s complaint through the Revdex.com, the General Manager has been contacted about the issue. In the interest of...
customer service, the General Manager has authorized an even exchange of the furniture. Mrs. [redacted] has been contacted and a date has been scheduled to deliver the new furniture and remove the old furniture from her residence.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 9/18/2017, Ms. [redacted] made her purchase with Value City Furniture in Falls Church, VA. The furniture was delivered to Ms. [redacted]’s residence on 9/21/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. The General Manager at the store...
location has been contacted and will be in contact with Ms. [redacted] directly to discuss options to get the pillows more expeditiously. If Ms. [redacted] has any further questions or concerns, she can contact the General Manager at the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 3/19/16, Ms. [redacted] purchased the Cordoba 2 piece sectional and the Cordoba Swirl cocktail ottoman.Upon reviewing Ms. [redacted] complaint through the Revdex.com, the General Manager has been contacted to assist in resolving the issues. In the interest of customer service, the...
General Manager will exchange the sectional. Ms. [redacted] will receive a call from the store location to schedule a date that her furniture can be replaced with new furniture.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], which is requesting specific and whole pictures of furniture sent to Revdex.com. I originally sent several pictures to VCF at Orland Park were the furniture was purchase and to the manager [email protected]. I agree to the request to send pictures again.
On 11/14/2014, Mr. [redacted] purchased the Rendezvous Olive sofa, Calistel Cap Plush queen mattress and the 6-piece Bally Black queen bedroom set.Mr. [redacted] has made several adjustments to his order and a refund is due. According to our contract with Visa, we must process refunds to the original...
form of payment used to make the purchase. In compliance with our contract, Mr. [redacted]’s refund was issued to his original form of payment. I have since requested a reversal of the refund from Visa. I have been advised that the reversal process will take 3-5 business days. Once the funds have been returned, we will be able to issue a refund check for Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 01/03/2015m Mr. [redacted] purchased the 7-piece Diablo Walnut sectional and the Colton Brown rocker recliner. This merchandise was delivered to Mr. [redacted]s residence on 01/08/2015.I apologize for the lack of accurate communication Mr. [redacted] has received regarding the repair of his...
merchandise. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.I have been advised that the General Manager has contacted Mr. [redacted] and advised that the return of the power recliner will be today, 05/13/2015. Mr. [redacted] is also to receive an exchange of a back piece for the other damaged item.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 09/10/2016, Mrs. [redacted] purchased the Siena Birch King bed, 2 Siena Birch nightstands, a twin boxspring, a full boxspring, 2 adjustable bed frames, and the Siena Birch 5 drawer chest. The merchandise was delivered to Mrs. [redacted]’s residence on 09/22/2016.Upon receiving Mrs. [redacted]’s...
complaint, I have spoken with the store Manager who has advised me that a service technician has verified that Mrs. [redacted] has the correct legs on her merchandise. The legs Mrs. [redacted] was seeing in the show room were for the Siena Birch Merlot bed. Those legs are different from the ones Mrs. [redacted] own. A $200 credit was offered to Mrs. [redacted] to keep the merchandise as-is because there is no way we can get the legs she is requesting to her. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
Due to $250 does not cover the damage sofa or does it replace it. I fully understand it has been 6 years but when I set up the claim it was 4 year. If they are willing to send someone to fix or replace that one piece with a non damaged sofa that would be great. I feel like VCF needs to value there customers not make them not want them to return to there stores again. You may also contact me if you would like.
On 2/29/2016, Mrs. [redacted] purchased the Omni Mocha 2-piece power reclining living room set. The living room set includes the Omni Mocha power love seat and the Omni Mocha power sofa. The purchase included the Pure Promise 5-year extended warranty through Uniters. The furniture was delivered to Mrs....
[redacted]’s residence on 3/10/2016.Due to the nature of the complaint, there is nothing that we can do to overturn the decisions made by Uniters. I would suggest that Mrs. [redacted] files a dispute with Uniters so that a member of upper management can review the claim & come to a resolution. Mrs. [redacted] can file a dispute by submitting an email to [email protected]. Mrs. [redacted] can also mail a written dispute to the following address: Uniters North America LLC Attn: Claim Dispute Department P.O. Box 10909 Riviera Beach, FL 33419I apologize for any inconvenience Mrs. [redacted] may have experienced. I am retaining this complaint for our files.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com