At this time Value City Furniture has offered Ms. [redacted] muliple reselects on her furniture over the past several years. While we strive to provide exceptional customer service to all our customers, we also want to be sufficent and provide the Ms. [redacted] with the most cost effective option. Value City...
Furniture are able to get custome cires for Ms. [redacted]’s merchandise and once the parts come in at the store a certifed technition will visit Ms. [redacted]s residance to install the cores. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
On 05/08/2014, Mr. [redacted] purchased the Prescott Auburn 4-piece power sectional. This merchandise was delivered to Mr. [redacted]’s residence on 05/15/2014.I apologize for the delay in resolving Mr. [redacted]’s inquries. In the interest of customer service, the General Manager has...
agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 06/08/2017, Ms. [redacted] purchased 4, 5 piece Destin Sangria patio furniture sets. At the time of purchase Value City furniture had a price error on the website and the merchandise was priced at $209.95. As it states in our terms and conditions “In cases where such errors do occur, we expressly...
reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.”Value City Furniture took responsibility of the error and offered, Ms. [redacted] a discount of 25% off if she wanted to continue with the purchase. At this time the purchase has been cancelled and a refund has been submitted back to Ms. [redacted].I apologize for any inconvenience, Ms. [redacted] may have experienced. , If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
We apologize for any inconveniences that have been caused with Ms. [redacted]'s case. The General Manager has been contacted and a call has been made to Ms. [redacted]. A check has been cut and mailed out to cover the costs incurred from the damages caused by the delivery team. She should receive the check...
At this time I have escalated Ms. [redacted]’s complaint to the appropriate manager in the corporate office and she should be contacted within the next 24-48 business hours.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns...
On 10/24/2014, Ms. [redacted] purchased the 3 piece Sundance Mocha sectional, and the Abaco 5 piece dinning set. The merchandise was delivered to Ms. [redacted]’s residence on 10/31/14.Upon reviewing Ms. [redacted]’s complaint Value City Furniture would like to refund Ms. [redacted] for the amount she paid for her...
warranty. Also Value City Furniture would like to have a service technician visit Ms. [redacted]’s residence to repair the loss in resiliency in her cushions. Ms. [redacted] can contact Value City to set up a date to have the service completed if she chooses. Once the refund is submitted back to Ms. [redacted] she will no longer have a warranty.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/25/2017, Mr. [redacted] purchased the Toronto Pecan queen bed. The merchandise was picked up at the Smyrna, Ga location on 06/302017. I have spoken to the Manger at the store and was advised that American Signature must follow the company policy. The company policy is states as follows; A...
promotion can be added to a customer invoice any time prior to delivery. Once the merchandise is delivered the customer cannot change or add a previous promotion to his order. American Signature Furniture will not be able to add an Independence Day Sale to Mr. [redacted]’s invoice due to him picking up merchandise past the promotion deadline.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]
On 09/04/2015, Mr. [redacted] purchased the Monaco Gray loveseat and Sofa. This merchandise is scheduled for delivery to Mr. [redacted]’ residence on 9/9/2015.I apologize for any confusion Mr. [redacted] may have experienced regarding the free delivery promotion. According to the promotion details,...
the discount is taken off merchandise equivalent to the local delivery fee as determined by the store location. I have provided Mr. [redacted] receipt showing the free delivery coupon was applied to each individual item on his invoice. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On 08/02/2015, Ms. [redacted] purchased the 3-piece Chandler Beige livingroom set and the Callihan Brown storage ottoman. This merchandise was delivered to Ms. [redacted]'s residence on 08/06/2015. I apologize for the continued wait of Ms. [redacted]'s accent pillows. Unfortunately, we did not...
meet Ms. [redacted]'s—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers. We deeply value Ms. [redacted]'s relationship with Value City and are committed to providing her with the highest level of service, simply because our customers deserve the very best. The General Manager has reached out to Ms. [redacted] and advised that the accent pillows will be delivered to her on 9/15/2015 and she will also receive a $100 Gift Card for any inconveniences. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Jenna C[redacted]Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C[redacted]@AmericanSignature.com
On 02/15/2016, Ms. [redacted] purchased the Adrian Chocolate 2-piece sectional. The merchandise was delayed due to the vendor delaying shipment of the merchandise. In the interest of Customer Service the General Manager researched to find the Adrian Chocolate 2-piece sectional. The General Manager has...
set Ms. [redacted] for delivery of the Adrian Chocolate 2-piece sectional on 03/02/2016. The General Manager has also taken off an additional $80.00 as a refund in addition to the delivery fee that has recently been refunded. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/24/2017, Ms. [redacted] purchased the Sonia Onyx queen upholstered bed. The bed was picked up at our store location on 11/18/2017.We understand Ms. [redacted]’ concerns and apologize for the experience that she has had with our company. Ms. [redacted]’ invoice information, along with her complaint, has...
been forwarded to Management in the store location, as well as the Management Team in our Customer Care Department. Ms. [redacted] will need to provide any supporting evidence to our Customer Care department so that a Legal Release can be composed by our Legal Team. Once this is completed, we will discuss the process of getting the bed removed from her residence and a refund disbursed to her. If Ms. [redacted] has any questions or concerns, she can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]
On 11/21/2014, Ms. [redacted] purchased the 5 piece Princeton Brown power sectional. The merchandise was delivered to Ms. [redacted] residence on 12/24/2014.After reviewing Ms. [redacted] complaint I have reached out to the Store Manager and have been advised due to the length of time Ms. [redacted] has...
had her merchandise in her home the best we can do is offer 80% in-store credit. I understand Ms. [redacted] has paid for a warranty that does not cover cracking and peeling so what we can do is also take the value of her warranty and it to the 80% in-store credit she has been offered.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I am rejecting this response because: because I gave the lady my information from American signature furniture I called the number on the complaint and she never got back to me
Regards,
[redacted]
On 05/05/2014 Mr. [redacted] purchased the Big Softie 6-piece sectional. The merchandise was delivered to Mr. [redacted]’s residence on 05/14/2014. Mr. [redacted] notified Store Personnel regarding one piece of the Big Softie 6-piece sectional being damaged. On 05/21/2014 we exchanged the Big Softie reclining...
chaise. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager has reached out to the customer and left a message advising Mr. [redacted] to contact them to set up a service call. Mr. [redacted] can contact the General Manager at 814-946-1661 and advise that he is following up on his Revdex.com complaint. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 02/22/2017, Ms. [redacted] purchased the White River Plush queen mattress set, Serena Onyx chest, Serena Onyx dresser and Mirror, Serena Onyx nightstand, and the Serena Onyx queen bed. Everything except the chest and dresser with mirror was delivered to Ms. [redacted] residence on 02/28/2017.After...
receiving Ms. [redacted] complaint I have spoken with the store Manager who has advised me the remaining merchandise is out of stock at the moment and there is no way Value City Furniture can get the merchandise any sooner from the vendor. Once the merchandise becomes available Value City Furniture will deliver the merchandise to Ms. Phelps. The expected date of delivery is 04/27/17.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 08/01/2008, Ms. [redacted] purchased the 2 piece Warren Chocolate living room set, the Warren Chocolate Recliner, the Mystic 3 piece table set, the New Brisbane Queen Bed, and the Spiral wall Sconce. The merchandise was delivered to Ms. [redacted]’s residence on 08/06/2008.I have reviewed Ms. [redacted]’s invoice...
and I have verified that the reason her claims are being denied is due to Ms. [redacted] being out of her warranty. Ms. [redacted] had a 1 year manufactures warranty and a 7 year fabric warranty. Both of Ms. [redacted]’s warranty has expired. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/31/2015, Ms. [redacted] purchased the 3-piece Mandalay Chocolate livingroom set and a Bell Aer sofa and cocktail table through the AcceptanceNow program. This merchandise was delivered to Ms. [redacted]s residence on 11/07/2015.I apologize that Ms. [redacted]s delivery did not go as expected....
Unfortunately, we did not meet her—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Ms. [redacted] is scheduled for an exchange of the Sofa on 12/11/2015 and the delivery team will also set up the tables at that time. The General Manager has also offered a refund of Ms. [redacted]s delivery fee. Ms. [redacted] can contact the store directly for details of this refund. Ms. [redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to offer any compensation for her payments. Value City Furniture has no legal right to refund or alter an AcceptanceNow contract.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Jenna C[redacted]
I understand Ms. [redacted] frustrations and appreciate her and her family’s continued business. In the interest of Customer Service, the General Manager has offered a refund of $300. This refund will be in the form of a refund check and will arrive at the Store in Nashville, TN on approximately 07/02/2015.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 11/23/2010, Ms. [redacted] purchased the Markin Latte sofa for $299.99. This merchandise was delivered to Ms. [redacted]‘s residence on 12/06/2010. Ms. [redacted] also purchased the 7-year Fabric and Leather Protection Warranty. On 07/21/2015, Ms. [redacted] filed a claim with [redacted] NA (the warranty...
administrator) regarding stains, tears, structural issues and cracking and peeling. Unfortunately, due to the accumulations of damages and that cracking, peeling and structural issues are not covered, [redacted] NA denied Ms. [redacted]’s claim. In the interest of customer service, the General Manager issued a refund of the warranty purchased in the amount of $49.99. This refund was processed in the form of a refund check on 09/22/2015. We will not be able to accommodate Ms. [redacted]’s desired resolution as she no longer has any warranty that will cover her reported damages. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. 3
At this time Value City Furniture has offered Ms. [redacted] muliple reselects on her furniture over the past several years. While we strive to provide exceptional customer service to all our customers, we also want to be sufficent and provide the Ms. [redacted] with the most cost effective option. Value City...
Furniture are able to get custome cires for Ms. [redacted]’s merchandise and once the parts come in at the store a certifed technition will visit Ms. [redacted]s residance to install the cores. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
On 05/08/2014, Mr. [redacted] purchased the Prescott Auburn 4-piece power sectional. This merchandise was delivered to Mr. [redacted]’s residence on 05/15/2014.I apologize for the delay in resolving Mr. [redacted]’s inquries. In the interest of customer service, the General Manager has...
agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 06/08/2017, Ms. [redacted] purchased 4, 5 piece Destin Sangria patio furniture sets. At the time of purchase Value City furniture had a price error on the website and the merchandise was priced at $209.95. As it states in our terms and conditions “In cases where such errors do occur, we expressly...
reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.”Value City Furniture took responsibility of the error and offered, Ms. [redacted] a discount of 25% off if she wanted to continue with the purchase. At this time the purchase has been cancelled and a refund has been submitted back to Ms. [redacted].I apologize for any inconvenience, Ms. [redacted] may have experienced. , If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
We apologize for any inconveniences that have been caused with Ms. [redacted]'s case. The General Manager has been contacted and a call has been made to Ms. [redacted]. A check has been cut and mailed out to cover the costs incurred from the damages caused by the delivery team. She should receive the check...
in the mail within a week’s time.
At this time I have escalated Ms. [redacted]’s complaint to the appropriate manager in the corporate office and she should be contacted within the next 24-48 business hours.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns...
she may contact me direct.
On 10/24/2014, Ms. [redacted] purchased the 3 piece Sundance Mocha sectional, and the Abaco 5 piece dinning set. The merchandise was delivered to Ms. [redacted]’s residence on 10/31/14.Upon reviewing Ms. [redacted]’s complaint Value City Furniture would like to refund Ms. [redacted] for the amount she paid for her...
warranty. Also Value City Furniture would like to have a service technician visit Ms. [redacted]’s residence to repair the loss in resiliency in her cushions. Ms. [redacted] can contact Value City to set up a date to have the service completed if she chooses. Once the refund is submitted back to Ms. [redacted] she will no longer have a warranty.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/25/2017, Mr. [redacted] purchased the Toronto Pecan queen bed. The merchandise was picked up at the Smyrna, Ga location on 06/302017. I have spoken to the Manger at the store and was advised that American Signature must follow the company policy. The company policy is states as follows; A...
promotion can be added to a customer invoice any time prior to delivery. Once the merchandise is delivered the customer cannot change or add a previous promotion to his order. American Signature Furniture will not be able to add an Independence Day Sale to Mr. [redacted]’s invoice due to him picking up merchandise past the promotion deadline.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]
On 09/04/2015, Mr. [redacted] purchased the Monaco Gray loveseat and Sofa. This merchandise is scheduled for delivery to Mr. [redacted]’ residence on 9/9/2015.I apologize for any confusion Mr. [redacted] may have experienced regarding the free delivery promotion. According to the promotion details,...
the discount is taken off merchandise equivalent to the local delivery fee as determined by the store location. I have provided Mr. [redacted] receipt showing the free delivery coupon was applied to each individual item on his invoice. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On 08/02/2015, Ms. [redacted] purchased the 3-piece Chandler Beige livingroom set and the Callihan Brown storage ottoman. This merchandise was delivered to Ms. [redacted]'s residence on 08/06/2015. I apologize for the continued wait of Ms. [redacted]'s accent pillows. Unfortunately, we did not...
meet Ms. [redacted]'s—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers. We deeply value Ms. [redacted]'s relationship with Value City and are committed to providing her with the highest level of service, simply because our customers deserve the very best. The General Manager has reached out to Ms. [redacted] and advised that the accent pillows will be delivered to her on 9/15/2015 and she will also receive a $100 Gift Card for any inconveniences. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Jenna C[redacted]Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C[redacted]@AmericanSignature.com
On 02/15/2016, Ms. [redacted] purchased the Adrian Chocolate 2-piece sectional. The merchandise was delayed due to the vendor delaying shipment of the merchandise. In the interest of Customer Service the General Manager researched to find the Adrian Chocolate 2-piece sectional. The General Manager has...
set Ms. [redacted] for delivery of the Adrian Chocolate 2-piece sectional on 03/02/2016. The General Manager has also taken off an additional $80.00 as a refund in addition to the delivery fee that has recently been refunded. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/24/2017, Ms. [redacted] purchased the Sonia Onyx queen upholstered bed. The bed was picked up at our store location on 11/18/2017.We understand Ms. [redacted]’ concerns and apologize for the experience that she has had with our company. Ms. [redacted]’ invoice information, along with her complaint, has...
been forwarded to Management in the store location, as well as the Management Team in our Customer Care Department. Ms. [redacted] will need to provide any supporting evidence to our Customer Care department so that a Legal Release can be composed by our Legal Team. Once this is completed, we will discuss the process of getting the bed removed from her residence and a refund disbursed to her. If Ms. [redacted] has any questions or concerns, she can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]
On 11/21/2014, Ms. [redacted] purchased the 5 piece Princeton Brown power sectional. The merchandise was delivered to Ms. [redacted] residence on 12/24/2014.After reviewing Ms. [redacted] complaint I have reached out to the Store Manager and have been advised due to the length of time Ms. [redacted] has...
had her merchandise in her home the best we can do is offer 80% in-store credit. I understand Ms. [redacted] has paid for a warranty that does not cover cracking and peeling so what we can do is also take the value of her warranty and it to the 80% in-store credit she has been offered.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I am rejecting this response because: because I gave the lady my information from American signature furniture I called the number on the complaint and she never got back to me
Regards,
[redacted]
On 05/05/2014 Mr. [redacted] purchased the Big Softie 6-piece sectional. The merchandise was delivered to Mr. [redacted]’s residence on 05/14/2014. Mr. [redacted] notified Store Personnel regarding one piece of the Big Softie 6-piece sectional being damaged. On 05/21/2014 we exchanged the Big Softie reclining...
chaise. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager has reached out to the customer and left a message advising Mr. [redacted] to contact them to set up a service call. Mr. [redacted] can contact the General Manager at 814-946-1661 and advise that he is following up on his Revdex.com complaint. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 02/22/2017, Ms. [redacted] purchased the White River Plush queen mattress set, Serena Onyx chest, Serena Onyx dresser and Mirror, Serena Onyx nightstand, and the Serena Onyx queen bed. Everything except the chest and dresser with mirror was delivered to Ms. [redacted] residence on 02/28/2017.After...
receiving Ms. [redacted] complaint I have spoken with the store Manager who has advised me the remaining merchandise is out of stock at the moment and there is no way Value City Furniture can get the merchandise any sooner from the vendor. Once the merchandise becomes available Value City Furniture will deliver the merchandise to Ms. Phelps. The expected date of delivery is 04/27/17.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 08/01/2008, Ms. [redacted] purchased the 2 piece Warren Chocolate living room set, the Warren Chocolate Recliner, the Mystic 3 piece table set, the New Brisbane Queen Bed, and the Spiral wall Sconce. The merchandise was delivered to Ms. [redacted]’s residence on 08/06/2008.I have reviewed Ms. [redacted]’s invoice...
and I have verified that the reason her claims are being denied is due to Ms. [redacted] being out of her warranty. Ms. [redacted] had a 1 year manufactures warranty and a 7 year fabric warranty. Both of Ms. [redacted]’s warranty has expired. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/31/2015, Ms. [redacted] purchased the 3-piece Mandalay Chocolate livingroom set and a Bell Aer sofa and cocktail table through the AcceptanceNow program. This merchandise was delivered to Ms. [redacted]s residence on 11/07/2015.I apologize that Ms. [redacted]s delivery did not go as expected....
Unfortunately, we did not meet her—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Ms. [redacted] is scheduled for an exchange of the Sofa on 12/11/2015 and the delivery team will also set up the tables at that time. The General Manager has also offered a refund of Ms. [redacted]s delivery fee. Ms. [redacted] can contact the store directly for details of this refund. Ms. [redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to offer any compensation for her payments. Value City Furniture has no legal right to refund or alter an AcceptanceNow contract.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Jenna C[redacted]
I understand Ms. [redacted] frustrations and appreciate her and her family’s continued business. In the interest of Customer Service, the General Manager has offered a refund of $300. This refund will be in the form of a refund check and will arrive at the Store in Nashville, TN on approximately 07/02/2015.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 11/23/2010, Ms. [redacted] purchased the Markin Latte sofa for $299.99. This merchandise was delivered to Ms. [redacted]‘s residence on 12/06/2010. Ms. [redacted] also purchased the 7-year Fabric and Leather Protection Warranty. On 07/21/2015, Ms. [redacted] filed a claim with [redacted] NA (the warranty...
administrator) regarding stains, tears, structural issues and cracking and peeling. Unfortunately, due to the accumulations of damages and that cracking, peeling and structural issues are not covered, [redacted] NA denied Ms. [redacted]’s claim. In the interest of customer service, the General Manager issued a refund of the warranty purchased in the amount of $49.99. This refund was processed in the form of a refund check on 09/22/2015. We will not be able to accommodate Ms. [redacted]’s desired resolution as she no longer has any warranty that will cover her reported damages. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. 3