According to Mr. [redacted] invoice #[redacted], the amount of $2407.06 was financed with deferred interest for 06 months. If the charged amount was not paid off after the promotion period of 06 months, interest would be assessed. Unfortunately, Value City will not be responsible for any terms...
and conditions set forth by [redacted] Bank. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,[redacted] H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted].[redacted].com
On 11/24/2012, Ms. [redacted] purchased the Coronado Chocolate sectional. The merchandise was delivered to Ms. [redacted]’s residence on 11/30/2012.After reviewing Ms. [redacted]’s complaint I have reviewed the photos of her merchandise and the merchandise appears to be cracking and peeling which is not covered...
under her warranty and is considered normal wear and tear. I understand this is an inconvenience and what Value City Furniture can do is offer Ms. [redacted] an in-store credit of $853.99. That would be 40% of Ms. [redacted]’s purchase. She would have 90 days to accept credit and use in store. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 11/18/2017, Ms. [redacted] made her purchase with Value City Furniture. Ms. [redacted] received deliveries from our company on 11/27/2017 and 12/15/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Refunds for any order that has been delivered must be...
requested within the first 7 days of possession. Due to the time frame that Ms. [redacted] has had her furniture, she is no longer eligible for a refund. We currently have a delivery date to exchange the desk and the hutch for 2/2/2018. Ms. [redacted] will receive a call 24-48 hours in advance with delivery information, including the time frame that we will arrive at her residence.If Ms. [redacted] has any questions or concerns, she can contact the store location’s General Manager at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On August 12, 2015, Ms. [redacted] was delivered the two-piece Cobra living room suit, among other items. On January 23, 2018, Ms. [redacted] arranged a service appointment to inspect various issues she was having with the set, including squeaking and sinking. The technician determined it was due...
to manufacturer defect. Therefore, he recommended a full replacement. On February 26, 2018, a Purchase Order was sent to Value City store # 74 in Washington, DC. We are currently waiting for Ms. [redacted] to contact the store to select her replacement. We apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
Ms. [redacted] would have to contact Synchrony Bank in regards to her credit. We are unable to change, alter, or cancel Synchrony accounts. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 11/08/2011, Mr. [redacted] purchased the Roy Serenity queen mattress set. The merchandise was delivered to Mr. [redacted]’s residence on 11/18/2011. On 04/04/2016, Mr. [redacted] notified Store Personnel regarding problems with the Roy Serenity queen mattress. A service technician went out to Mr. [redacted]’s residence...
to view the merchandise for any manufacturer defects. A technician went to Mr. [redacted]’s residence on 04/08/2016. Mr. [redacted] was advised per the technician’s service notes the stains on the mattress does void the mattress warranty. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted] to resolve his complaint. In the interest of Customer Service the General Manger has offered Mr. [redacted] $400.00 in store credit to select new merchandise. If Mr. [redacted] select merchandise above the in store credit of $400.00, Mr. [redacted] will be responsible for the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 5/20/17 Ms. [redacted] purchased the Plush Grey Corner chair, Plush Grey Armless chair, the King Upholstered Mandarin bed and the 22x22 Faux Fur pillow. The items were delivered to her home on 5/24/17. I have spoken with the store Manager who states that he has reached out to Ms. [redacted] to inform her...
that we have the correct piece to her fireplace and he will bring it out to her home tomorrow by 12:00 PM. Ms. [redacted] has agreed to this appointment for the repair of her fireplace. If Ms. [redacted] should need to reschedule, she may reach out to the store Manager at ###-###-####. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 8/11/2013, Mr. [redacted] purchased the Domino Black 2-piece sectional at one of our American Signature Furniture store locations. Mr. [redacted] picked up the furniture from the store location on 8/17/2013.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our...
company. On 8/9/2017, Mr. [redacted] was offered a prorated in-store credit for the issues, totaling $343.00. The amount that was offered is 40% of the amount that Mr. [redacted] spent on the furniture because of the amount of time that Mr. [redacted] has had possession of the furniture. He was made aware at that time that he had 60 days to utilize the credit. Since that time has come and gone, we can now offer Mr. [redacted] a prorated in-store credit amount of $172.00. The amount that is being offered is 20% of the amount that Mr. [redacted] spent on the furniture. He is also being extended another 60 days from the receipt of this response to utilize the in-store credit.If Mr. [redacted] has any further questions or concerns, he can contact our store location in Bear, DE at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
Since the date of our last response, Ms. [redacted] has received a new piece to replace the damaged one in her sectional. That exchange took place on March 11, 2018. On March 13, 2018, she contacted Value City Furniture and requested the original piece be returned to her and the new one picked up. That exchange will take place on March 27, 2018. Therefore, we consider this matter closed. We apologize for any inconvenience Ms. [redacted] may have experienced. Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 09/12/2015, Mr. [redacted] pur[redacted]d the Serenity Queen bed and the Rejuvenate Queen mattress. Mr. [redacted] also pur[redacted]d the Phyllo Black sofa lounger. Mr. [redacted] arrived to the store to pick up the merchandise on 09/29/2015. At that time Mr. [redacted] was advised that the Phyllo Black sofa lounger did not...
ship to the store for pickup. Mr. [redacted] requested a refund for the Phyllo Black sofa lounger. According to our contract with Mastercard, we must process refunds to the original form of payment used to make the pur[redacted]. In compliance with our contract, Mr. [redacted]’s refund was issued to his original form of payment on 09/29/2015. On 10/01/2015, Mr. [redacted] notified Store Personnel regarding the Serenity Queen bed did not have hardware to assemble the merchandise. At that time Mr. [redacted] was advised we would order the hardware to resolve the merchandise issues. Mr. [redacted] was advised that the hardware would arrive at the store on 10/07/2015, and we will immediately send the hardware overnight to make sure he receives the hardware in a timely manner. After speaking with the General Manager has advised the hardware will arrive to the store on 10/08/2015. In the interest of Customer Service, the General Manager has offered to overnight the hardware for the Serenity queen bed on 10/08/2015 to arrive to Mr. [redacted] on 10/09/2015. The General Manager has also offered to discount Mr. [redacted]’s order in the amount of $100 for the inconvenience. Mr. [redacted]’s refund was issued to his original form of payment on 10/05/2015. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 03/12/2015, Ms. [redacted] purchased the 2-piece Jazz Ebony livingroom set. This merchandise has been scheduled for delivery several times. Unfortunately, the manufacturer has delayed the merchandise and we were unable to deliver to Ms. [redacted] as anticipated. I apologize for any...
frustrations Ms. [redacted] has experienced. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Ms. [redacted] will be receiving delivery on 04/25/2015 of the Jazz Ebony sofa as well as a complimentary box spring that was discussed in her previous Revdex.com inquiry. Ms. [redacted] is scheduled to receive the Jazz Ebony loveseat on 05/02/2015. I would like to advise that the date in May is tentative and could possibly change if the manufacturer does not provide the product.In the interest of Customer Service, Ms. [redacted] had received free delivery at time of purchase, a complimentary box spring and we have also offered $100 for her inconvenience. Ms. [redacted] will receive her refund within 3-5 business days.
On 04/18/2015, Ms. [redacted] purchased the Park City Gray sofa and loveseat with the AcceptanceNow program located in a Value City Furniture store. This merchandise was delivered to Ms. [redacted] residence on 4/22/2015.After the initial repairs were made on 04/29/2015, Ms. [redacted] did not contact...
Store Personnel for additional service until 12/15/2015. On 12/18/2015, a Service Technician visited Ms. [redacted] home to inspect the merchandise and make any repairs. It was determined that parts would need to be ordered to repair Ms. [redacted] merchandise. Our manufacturer’s warranty is solely a service warranty and refunds will not be provided. In the event we are unable to repair the original merchandise to manufacturer specifications, a replacement or store credit will be offered. The Service Technician did advise that Ms. [redacted] merchandise can be repaired and we need to make every attempt to properly service Ms. [redacted] merchandise. Additionally, please keep in mind that Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract. Ms. [redacted] may contact an AcceptanceNow representative at (888) 672-2411 or by mail at 5501 Headquarters Dr, Plano, TX 75025 with any questions regarding her contract.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
My name is [redacted] and I would like to reopen my dispute, 10864647, due to the company not following through with the resolution that they promised. My statement for my credit card is still stating that the promotional no interest period is up in October of this year. I have attempted to reach out to American Sinature a while ago but they never returned my call and Synchrony is now saying they have no record of them trying to change the promotional period. I would simply like American Signature to honor what I was told both in store and through the dispute resolution.Thank You,
I am sending you this picturs of the sofa I am eject the offer because thi is leather it does not look like this.Value city have a copy like I doleather wear is longer than this..Yes you have wear and tear not like this.I would like for you to look at this before I make a settilement and so the company my id[redacted]
Mr. [redacted] has spoken with multiple members of the management team in our Corporate Office regarding his issue. They have confirmed with him that this pricing error is companywide and his refund has been processed back to his original method of payment. In the Terms and Conditions on our website, it states: In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Mr. [redacted] was contacted promptly after the mistake was realized, and per our Terms and Conditions, his order was cancelled and his refund was processed. I apologize for any inconvenience this may have caused Mr. [redacted]. We have recorded his complaint and we will contact Mr. [redacted] if we have any further questions or concerns. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The furniture was supposed to be delivered and picked up last week.So I guess we gave to wait for this tuesday if it happens or what excuse they will have.
The invoice in which Mr. [redacted] is referencing is under the name [redacted]. Mr. [redacted] notified Store Personnel regarding delivery of the exchange merchandise delivered to Ms. [redacted]’s residence on 11/05/15. Mr. [redacted] advised the Princeton armless chair and the reclining chaise had no padding. The General Manager has advised Ms. [redacted] can anticipate the delivery of her exchange merchandise at her residence on 11/12/15. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 28/11/2018, Ms. [redacted] made her purchase at one of our Value City Furniture store locations. The furniture was delivered to Ms. [redacted]’s residence on 2/24/2018.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Ms. [redacted] spoke with the General...
Manager on 3/1/2018 and the issues with the delivery have been resolved. The property damage claims are being addressed by the General Manager as well. If Ms. [redacted] has any further questions or concerns, she can contact the sore location’s General Manager at ###-###-####. She can also contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 4/30/16, Mr. [redacted] placed an order for the Nolan Chocolate dual reclining loveseat and the Dakota Java reclining sofa to replace the original Dakota Java reclining sofa that was purchased on 9/13/14 and delivered on 9/19/14.Upon reviewing Mr. [redacted]’s inquiry, we have contacted the General...
Manager. In the interest of customer service, the General Manager is allowing him to reselect to another recliner and Mr. [redacted] will receive free delivery for the new furniture that will be delivered. Mr. [redacted] has been made aware of this offer and will visit the store location to finalize all plans.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
According to Mr. [redacted] invoice #[redacted], the amount of $2407.06 was financed with deferred interest for 06 months. If the charged amount was not paid off after the promotion period of 06 months, interest would be assessed. Unfortunately, Value City will not be responsible for any terms...
and conditions set forth by [redacted] Bank. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,[redacted] H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted].[redacted].com
On 11/24/2012, Ms. [redacted] purchased the Coronado Chocolate sectional. The merchandise was delivered to Ms. [redacted]’s residence on 11/30/2012.After reviewing Ms. [redacted]’s complaint I have reviewed the photos of her merchandise and the merchandise appears to be cracking and peeling which is not covered...
under her warranty and is considered normal wear and tear. I understand this is an inconvenience and what Value City Furniture can do is offer Ms. [redacted] an in-store credit of $853.99. That would be 40% of Ms. [redacted]’s purchase. She would have 90 days to accept credit and use in store. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 11/18/2017, Ms. [redacted] made her purchase with Value City Furniture. Ms. [redacted] received deliveries from our company on 11/27/2017 and 12/15/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Refunds for any order that has been delivered must be...
requested within the first 7 days of possession. Due to the time frame that Ms. [redacted] has had her furniture, she is no longer eligible for a refund. We currently have a delivery date to exchange the desk and the hutch for 2/2/2018. Ms. [redacted] will receive a call 24-48 hours in advance with delivery information, including the time frame that we will arrive at her residence.If Ms. [redacted] has any questions or concerns, she can contact the store location’s General Manager at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On August 12, 2015, Ms. [redacted] was delivered the two-piece Cobra living room suit, among other items. On January 23, 2018, Ms. [redacted] arranged a service appointment to inspect various issues she was having with the set, including squeaking and sinking. The technician determined it was due...
to manufacturer defect. Therefore, he recommended a full replacement. On February 26, 2018, a Purchase Order was sent to Value City store # 74 in Washington, DC. We are currently waiting for Ms. [redacted] to contact the store to select her replacement. We apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
Ms. [redacted] would have to contact Synchrony Bank in regards to her credit. We are unable to change, alter, or cancel Synchrony accounts. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 11/08/2011, Mr. [redacted] purchased the Roy Serenity queen mattress set. The merchandise was delivered to Mr. [redacted]’s residence on 11/18/2011. On 04/04/2016, Mr. [redacted] notified Store Personnel regarding problems with the Roy Serenity queen mattress. A service technician went out to Mr. [redacted]’s residence...
to view the merchandise for any manufacturer defects. A technician went to Mr. [redacted]’s residence on 04/08/2016. Mr. [redacted] was advised per the technician’s service notes the stains on the mattress does void the mattress warranty. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted] to resolve his complaint. In the interest of Customer Service the General Manger has offered Mr. [redacted] $400.00 in store credit to select new merchandise. If Mr. [redacted] select merchandise above the in store credit of $400.00, Mr. [redacted] will be responsible for the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 5/20/17 Ms. [redacted] purchased the Plush Grey Corner chair, Plush Grey Armless chair, the King Upholstered Mandarin bed and the 22x22 Faux Fur pillow. The items were delivered to her home on 5/24/17. I have spoken with the store Manager who states that he has reached out to Ms. [redacted] to inform her...
that we have the correct piece to her fireplace and he will bring it out to her home tomorrow by 12:00 PM. Ms. [redacted] has agreed to this appointment for the repair of her fireplace. If Ms. [redacted] should need to reschedule, she may reach out to the store Manager at ###-###-####. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 8/11/2013, Mr. [redacted] purchased the Domino Black 2-piece sectional at one of our American Signature Furniture store locations. Mr. [redacted] picked up the furniture from the store location on 8/17/2013.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our...
company. On 8/9/2017, Mr. [redacted] was offered a prorated in-store credit for the issues, totaling $343.00. The amount that was offered is 40% of the amount that Mr. [redacted] spent on the furniture because of the amount of time that Mr. [redacted] has had possession of the furniture. He was made aware at that time that he had 60 days to utilize the credit. Since that time has come and gone, we can now offer Mr. [redacted] a prorated in-store credit amount of $172.00. The amount that is being offered is 20% of the amount that Mr. [redacted] spent on the furniture. He is also being extended another 60 days from the receipt of this response to utilize the in-store credit.If Mr. [redacted] has any further questions or concerns, he can contact our store location in Bear, DE at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
Since the date of our last response, Ms. [redacted] has received a new piece to replace the damaged one in her sectional. That exchange took place on March 11, 2018. On March 13, 2018, she contacted Value City Furniture and requested the original piece be returned to her and the new one picked up. That exchange will take place on March 27, 2018. Therefore, we consider this matter closed. We apologize for any inconvenience Ms. [redacted] may have experienced. Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 09/12/2015, Mr. [redacted] pur[redacted]d the Serenity Queen bed and the Rejuvenate Queen mattress. Mr. [redacted] also pur[redacted]d the Phyllo Black sofa lounger. Mr. [redacted] arrived to the store to pick up the merchandise on 09/29/2015. At that time Mr. [redacted] was advised that the Phyllo Black sofa lounger did not...
ship to the store for pickup. Mr. [redacted] requested a refund for the Phyllo Black sofa lounger. According to our contract with Mastercard, we must process refunds to the original form of payment used to make the pur[redacted]. In compliance with our contract, Mr. [redacted]’s refund was issued to his original form of payment on 09/29/2015. On 10/01/2015, Mr. [redacted] notified Store Personnel regarding the Serenity Queen bed did not have hardware to assemble the merchandise. At that time Mr. [redacted] was advised we would order the hardware to resolve the merchandise issues. Mr. [redacted] was advised that the hardware would arrive at the store on 10/07/2015, and we will immediately send the hardware overnight to make sure he receives the hardware in a timely manner. After speaking with the General Manager has advised the hardware will arrive to the store on 10/08/2015. In the interest of Customer Service, the General Manager has offered to overnight the hardware for the Serenity queen bed on 10/08/2015 to arrive to Mr. [redacted] on 10/09/2015. The General Manager has also offered to discount Mr. [redacted]’s order in the amount of $100 for the inconvenience. Mr. [redacted]’s refund was issued to his original form of payment on 10/05/2015. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 03/12/2015, Ms. [redacted] purchased the 2-piece Jazz Ebony livingroom set. This merchandise has been scheduled for delivery several times. Unfortunately, the manufacturer has delayed the merchandise and we were unable to deliver to Ms. [redacted] as anticipated. I apologize for any...
frustrations Ms. [redacted] has experienced. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Ms. [redacted] will be receiving delivery on 04/25/2015 of the Jazz Ebony sofa as well as a complimentary box spring that was discussed in her previous Revdex.com inquiry. Ms. [redacted] is scheduled to receive the Jazz Ebony loveseat on 05/02/2015. I would like to advise that the date in May is tentative and could possibly change if the manufacturer does not provide the product.In the interest of Customer Service, Ms. [redacted] had received free delivery at time of purchase, a complimentary box spring and we have also offered $100 for her inconvenience. Ms. [redacted] will receive her refund within 3-5 business days.
On 04/18/2015, Ms. [redacted] purchased the Park City Gray sofa and loveseat with the AcceptanceNow program located in a Value City Furniture store. This merchandise was delivered to Ms. [redacted] residence on 4/22/2015.After the initial repairs were made on 04/29/2015, Ms. [redacted] did not contact...
Store Personnel for additional service until 12/15/2015. On 12/18/2015, a Service Technician visited Ms. [redacted] home to inspect the merchandise and make any repairs. It was determined that parts would need to be ordered to repair Ms. [redacted] merchandise. Our manufacturer’s warranty is solely a service warranty and refunds will not be provided. In the event we are unable to repair the original merchandise to manufacturer specifications, a replacement or store credit will be offered. The Service Technician did advise that Ms. [redacted] merchandise can be repaired and we need to make every attempt to properly service Ms. [redacted] merchandise. Additionally, please keep in mind that Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract. Ms. [redacted] may contact an AcceptanceNow representative at (888) 672-2411 or by mail at 5501 Headquarters Dr, Plano, TX 75025 with any questions regarding her contract.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
My name is [redacted] and I would like to reopen my dispute, 10864647, due to the company not following through with the resolution that they promised. My statement for my credit card is still stating that the promotional no interest period is up in October of this year. I have attempted to reach out to American Sinature a while ago but they never returned my call and Synchrony is now saying they have no record of them trying to change the promotional period. I would simply like American Signature to honor what I was told both in store and through the dispute resolution.Thank You,
I am sending you this picturs of the sofa I am eject the offer because thi is leather it does not look like this.Value city have a copy like I doleather wear is longer than this..Yes you have wear and tear not like this.I would like for you to look at this before I make a settilement and so the company my id[redacted]
Mr. [redacted] has spoken with multiple members of the management team in our Corporate Office regarding his issue. They have confirmed with him that this pricing error is companywide and his refund has been processed back to his original method of payment. In the Terms and Conditions on our website, it states: In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Mr. [redacted] was contacted promptly after the mistake was realized, and per our Terms and Conditions, his order was cancelled and his refund was processed. I apologize for any inconvenience this may have caused Mr. [redacted]. We have recorded his complaint and we will contact Mr. [redacted] if we have any further questions or concerns. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The furniture was supposed to be delivered and picked up last week.So I guess we gave to wait for this tuesday if it happens or what excuse they will have.
The invoice in which Mr. [redacted] is referencing is under the name [redacted]. Mr. [redacted] notified Store Personnel regarding delivery of the exchange merchandise delivered to Ms. [redacted]’s residence on 11/05/15. Mr. [redacted] advised the Princeton armless chair and the reclining chaise had no padding. The General Manager has advised Ms. [redacted] can anticipate the delivery of her exchange merchandise at her residence on 11/12/15. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 28/11/2018, Ms. [redacted] made her purchase at one of our Value City Furniture store locations. The furniture was delivered to Ms. [redacted]’s residence on 2/24/2018.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Ms. [redacted] spoke with the General...
Manager on 3/1/2018 and the issues with the delivery have been resolved. The property damage claims are being addressed by the General Manager as well. If Ms. [redacted] has any further questions or concerns, she can contact the sore location’s General Manager at ###-###-####. She can also contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 4/30/16, Mr. [redacted] placed an order for the Nolan Chocolate dual reclining loveseat and the Dakota Java reclining sofa to replace the original Dakota Java reclining sofa that was purchased on 9/13/14 and delivered on 9/19/14.Upon reviewing Mr. [redacted]’s inquiry, we have contacted the General...
Manager. In the interest of customer service, the General Manager is allowing him to reselect to another recliner and Mr. [redacted] will receive free delivery for the new furniture that will be delivered. Mr. [redacted] has been made aware of this offer and will visit the store location to finalize all plans.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.