On August 12, 2015, Ms. [redacted] was delivered the two-piece Cobra living room suit, among other items. On January 23, 2018, Ms. [redacted] arranged a service appointment to inspect various issues she was having with the set, including squeaking and sinking. The technician determined it was due...
to manufacturer defect. Therefore, he recommended a full replacement. On February 26, 2018, a Purchase Order was sent to Value City store # 74 in Washington, DC. We are currently waiting for Ms. [redacted] to contact the store to select her replacement. We apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 2/5/16, Mrs. [redacted] purchased her Clarion Queen wall bed. She received her furniture on 3/5/16.Upon receiving Mrs. [redacted]‘s information through the Revdex.com, the General Manager was contacted. In the interest of customer service, the General Manager has agreed to exchange...
Mrs. [redacted]‘s merchandise for a brand new set. Arrangements were made between Mrs. [redacted] & the Store Manager to pick up the wall bed that was initially delivered to her and deliver the same wall bed. The exchange of the merchandise occurred on 4/16/16 & no defects were reported by Mrs. [redacted] with the new furniture. Discussions referencing compensation have occurred between Mrs. [redacted] & the General Manager.I apologize for any inconveniences that Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 11/18/2017, Ms. [redacted] made her purchase with Value City Furniture. Ms. [redacted] received deliveries from our company on 11/27/2017 and 12/15/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Refunds for any order that has been delivered must be...
requested within the first 7 days of possession. Due to the time frame that Ms. [redacted] has had her furniture, she is no longer eligible for a refund. We currently have a delivery date to exchange the desk and the hutch for 2/2/2018. Ms. [redacted] will receive a call 24-48 hours in advance with delivery information, including the time frame that we will arrive at her residence.If Ms. [redacted] has any questions or concerns, she can contact the store location’s General Manager at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
According to Mr. [redacted] invoice #[redacted], the amount of $2407.06 was financed with deferred interest for 06 months. If the charged amount was not paid off after the promotion period of 06 months, interest would be assessed. Unfortunately, Value City will not be responsible for any terms...
and conditions set forth by [redacted] Bank. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,[redacted] H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted].[redacted].com
On 07/03/2012, Mrs. [redacted] purchased the Fulton Brown 3-piece sectional. Mrs. [redacted] merchandise was delivered on 07/10/2012. Upon receiving Mrs. [redacted] information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has...
agreed to allow Mrs. [redacted] to return the merchandise for an in-store credit. Mrs. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mrs. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 3/24/2017. Mr. [redacted] made his initial purchase with Value City Furniture. The furniture was delivered to Mr. [redacted]’s residence on 3/31/2017.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our company. Mr. [redacted] will be visiting one of our store...
locations to utilize an in-store credit to re-select to other furniture.If Mr. [redacted] has any further questions or concerns, he can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]Phone: 888-751-8552Fax: 614-449-4834ashley.h[redacted]@americansignature.com
Since the date of our last response, Ms. [redacted] has received a new piece to replace the damaged one in her sectional. That exchange took place on March 11, 2018. On March 13, 2018, she contacted Value City Furniture and requested the original piece be returned to her and the new one picked up. That exchange will take place on March 27, 2018. Therefore, we consider this matter closed. We apologize for any inconvenience Ms. [redacted] may have experienced. Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
I apologize that Mr. [redacted] did not receive a follow up contact regarding his complaint. I have been advised that we are scheduled to pick up Mr. [redacted]’ merchandise on 05/14/2015 because he is unable to choose an alternate set from our current collection. Mr. [redacted] will receive a full refund once the merchandise has been returned.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 03/12/2015, Ms. [redacted] purchased the 2-piece Jazz Ebony livingroom set. This merchandise has been scheduled for delivery several times. Unfortunately, the manufacturer has delayed the merchandise and we were unable to deliver to Ms. [redacted] as anticipated. I apologize for any...
frustrations Ms. [redacted] has experienced. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Ms. [redacted] will be receiving delivery on 04/25/2015 of the Jazz Ebony sofa as well as a complimentary box spring that was discussed in her previous Revdex.com inquiry. Ms. [redacted] is scheduled to receive the Jazz Ebony loveseat on 05/02/2015. I would like to advise that the date in May is tentative and could possibly change if the manufacturer does not provide the product.In the interest of Customer Service, Ms. [redacted] had received free delivery at time of purchase, a complimentary box spring and we have also offered $100 for her inconvenience. Ms. [redacted] will receive her refund within 3-5 business days.
On 12/05/16, Mrs. [redacted] purchased the Dylan Black Ottoman, 5x8 Black Abstract Rug, Farren Mist Dinning Char, Metal Windmill, and the Avalon Charcoal Accent Chair. The merchandise was picked up on 12/07/16.After receiving Mrs. [redacted]’s complaint I have reached out to the Vendor and have been informed...
that we can longer get the legs for Mrs. [redacted]’s chair. I have left a voice mail for Mrs. [redacted] to contact me regarding a refund or reselect to another chair.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 04/18/2015, Ms. [redacted] purchased the Park City Gray sofa and loveseat with the AcceptanceNow program located in a Value City Furniture store. This merchandise was delivered to Ms. [redacted] residence on 4/22/2015.After the initial repairs were made on 04/29/2015, Ms. [redacted] did not contact...
Store Personnel for additional service until 12/15/2015. On 12/18/2015, a Service Technician visited Ms. [redacted] home to inspect the merchandise and make any repairs. It was determined that parts would need to be ordered to repair Ms. [redacted] merchandise. Our manufacturer’s warranty is solely a service warranty and refunds will not be provided. In the event we are unable to repair the original merchandise to manufacturer specifications, a replacement or store credit will be offered. The Service Technician did advise that Ms. [redacted] merchandise can be repaired and we need to make every attempt to properly service Ms. [redacted] merchandise. Additionally, please keep in mind that Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract. Ms. [redacted] may contact an AcceptanceNow representative at (888) 672-2411 or by mail at 5501 Headquarters Dr, Plano, TX 75025 with any questions regarding her contract.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am sending you this picturs of the sofa I am eject the offer because thi is leather it does not look like this.Value city have a copy like I doleather wear is longer than this..Yes you have wear and tear not like this.I would like for you to look at this before I make a settilement and so the company my id[redacted]
I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 02/04/2016, Ms. [redacted] purchased the Townsend tv stand, the Mako cocktail table and end table. The merchandise was delivered to Ms. [redacted] address on 02/10/2016. After receiving Ms. [redacted] Revdex.com complaint we notified Store Personnel regarding Ms. [redacted] complaint. In the interest of...
Customer Service the General Manager has contacted Ms. [redacted] to offer a refund of the delivery fee. The delivery fee was completed today 02/22/2016 in amount of $100. Ms. [redacted] can anticipate the refund back in her account within 3-5 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 6/8/17 Mr. [redacted] purchased the 5-piece Destin Sangria outdoor patio set. The order has since been cancelled and a refund is being processed for Mr. [redacted]. While we strive for accuracy in the pricing displayed on this website we provide, errors can occur. In cases where such errors do occur, we...
expressly reserve the right not to honor pricing errors on this website when accepting an order online. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 8/11/2013, Mr. [redacted] purchased the Domino Black 2-piece sectional at one of our American Signature Furniture store locations. Mr. [redacted] picked up the furniture from the store location on 8/17/2013.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our...
company. On 8/9/2017, Mr. [redacted] was offered a prorated in-store credit for the issues, totaling $343.00. The amount that was offered is 40% of the amount that Mr. [redacted] spent on the furniture because of the amount of time that Mr. [redacted] has had possession of the furniture. He was made aware at that time that he had 60 days to utilize the credit. Since that time has come and gone, we can now offer Mr. [redacted] a prorated in-store credit amount of $172.00. The amount that is being offered is 20% of the amount that Mr. [redacted] spent on the furniture. He is also being extended another 60 days from the receipt of this response to utilize the in-store credit.If Mr. [redacted] has any further questions or concerns, he can contact our store location in Bear, DE at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
My name is [redacted] and I would like to reopen my dispute, 10864647, due to the company not following through with the resolution that they promised. My statement for my credit card is still stating that the promotional no interest period is up in October of this year. I have attempted to reach out to American Sinature a while ago but they never returned my call and Synchrony is now saying they have no record of them trying to change the promotional period. I would simply like American Signature to honor what I was told both in store and through the dispute resolution.Thank You,
On 5/20/17 Ms. [redacted] purchased the Plush Grey Corner chair, Plush Grey Armless chair, the King Upholstered Mandarin bed and the 22x22 Faux Fur pillow. The items were delivered to her home on 5/24/17. I have spoken with the store Manager who states that he has reached out to Ms. [redacted] to inform her...
that we have the correct piece to her fireplace and he will bring it out to her home tomorrow by 12:00 PM. Ms. [redacted] has agreed to this appointment for the repair of her fireplace. If Ms. [redacted] should need to reschedule, she may reach out to the store Manager at ###-###-####. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 5/26/16, Ms. [redacted] purchased the Canal St. Firm Queen Mattress Set and the Aubrey Gray Queen Upholstered Bed. The mattress set was delivered to Ms. [redacted]’s residence on 6/18/16 and the upholstered bed was delivered to the same residence on 9/17/16.Ms. [redacted] has been in direct contact with...
management within our Customer Care department and we are working with the Store Manager to resolve the issue at hand. We are currently working with a third party to have Ms. [redacted]’s furniture removed from her home. We will be in contact with Ms. [redacted] to discuss the date and time that works best for her, as well as the preparation for the furniture removal process.We apologize for any inconvenience Ms. [redacted] may have experienced.
The furniture was supposed to be delivered and picked up last week.So I guess we gave to wait for this tuesday if it happens or what excuse they will have.
On August 12, 2015, Ms. [redacted] was delivered the two-piece Cobra living room suit, among other items. On January 23, 2018, Ms. [redacted] arranged a service appointment to inspect various issues she was having with the set, including squeaking and sinking. The technician determined it was due...
to manufacturer defect. Therefore, he recommended a full replacement. On February 26, 2018, a Purchase Order was sent to Value City store # 74 in Washington, DC. We are currently waiting for Ms. [redacted] to contact the store to select her replacement. We apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 2/5/16, Mrs. [redacted] purchased her Clarion Queen wall bed. She received her furniture on 3/5/16.Upon receiving Mrs. [redacted]‘s information through the Revdex.com, the General Manager was contacted. In the interest of customer service, the General Manager has agreed to exchange...
Mrs. [redacted]‘s merchandise for a brand new set. Arrangements were made between Mrs. [redacted] & the Store Manager to pick up the wall bed that was initially delivered to her and deliver the same wall bed. The exchange of the merchandise occurred on 4/16/16 & no defects were reported by Mrs. [redacted] with the new furniture. Discussions referencing compensation have occurred between Mrs. [redacted] & the General Manager.I apologize for any inconveniences that Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 11/18/2017, Ms. [redacted] made her purchase with Value City Furniture. Ms. [redacted] received deliveries from our company on 11/27/2017 and 12/15/2017.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Refunds for any order that has been delivered must be...
requested within the first 7 days of possession. Due to the time frame that Ms. [redacted] has had her furniture, she is no longer eligible for a refund. We currently have a delivery date to exchange the desk and the hutch for 2/2/2018. Ms. [redacted] will receive a call 24-48 hours in advance with delivery information, including the time frame that we will arrive at her residence.If Ms. [redacted] has any questions or concerns, she can contact the store location’s General Manager at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
According to Mr. [redacted] invoice #[redacted], the amount of $2407.06 was financed with deferred interest for 06 months. If the charged amount was not paid off after the promotion period of 06 months, interest would be assessed. Unfortunately, Value City will not be responsible for any terms...
and conditions set forth by [redacted] Bank. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,[redacted] H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted].[redacted].com
On 07/03/2012, Mrs. [redacted] purchased the Fulton Brown 3-piece sectional. Mrs. [redacted] merchandise was delivered on 07/10/2012. Upon receiving Mrs. [redacted] information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has...
agreed to allow Mrs. [redacted] to return the merchandise for an in-store credit. Mrs. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mrs. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 3/24/2017. Mr. [redacted] made his initial purchase with Value City Furniture. The furniture was delivered to Mr. [redacted]’s residence on 3/31/2017.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our company. Mr. [redacted] will be visiting one of our store...
locations to utilize an in-store credit to re-select to other furniture.If Mr. [redacted] has any further questions or concerns, he can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]Phone: 888-751-8552Fax: 614-449-4834ashley.h[redacted]@americansignature.com
Since the date of our last response, Ms. [redacted] has received a new piece to replace the damaged one in her sectional. That exchange took place on March 11, 2018. On March 13, 2018, she contacted Value City Furniture and requested the original piece be returned to her and the new one picked up. That exchange will take place on March 27, 2018. Therefore, we consider this matter closed. We apologize for any inconvenience Ms. [redacted] may have experienced. Ms. [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
I apologize that Mr. [redacted] did not receive a follow up contact regarding his complaint. I have been advised that we are scheduled to pick up Mr. [redacted]’ merchandise on 05/14/2015 because he is unable to choose an alternate set from our current collection. Mr. [redacted] will receive a full refund once the merchandise has been returned.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 03/12/2015, Ms. [redacted] purchased the 2-piece Jazz Ebony livingroom set. This merchandise has been scheduled for delivery several times. Unfortunately, the manufacturer has delayed the merchandise and we were unable to deliver to Ms. [redacted] as anticipated. I apologize for any...
frustrations Ms. [redacted] has experienced. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Ms. [redacted] will be receiving delivery on 04/25/2015 of the Jazz Ebony sofa as well as a complimentary box spring that was discussed in her previous Revdex.com inquiry. Ms. [redacted] is scheduled to receive the Jazz Ebony loveseat on 05/02/2015. I would like to advise that the date in May is tentative and could possibly change if the manufacturer does not provide the product.In the interest of Customer Service, Ms. [redacted] had received free delivery at time of purchase, a complimentary box spring and we have also offered $100 for her inconvenience. Ms. [redacted] will receive her refund within 3-5 business days.
On 12/05/16, Mrs. [redacted] purchased the Dylan Black Ottoman, 5x8 Black Abstract Rug, Farren Mist Dinning Char, Metal Windmill, and the Avalon Charcoal Accent Chair. The merchandise was picked up on 12/07/16.After receiving Mrs. [redacted]’s complaint I have reached out to the Vendor and have been informed...
that we can longer get the legs for Mrs. [redacted]’s chair. I have left a voice mail for Mrs. [redacted] to contact me regarding a refund or reselect to another chair.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 04/18/2015, Ms. [redacted] purchased the Park City Gray sofa and loveseat with the AcceptanceNow program located in a Value City Furniture store. This merchandise was delivered to Ms. [redacted] residence on 4/22/2015.After the initial repairs were made on 04/29/2015, Ms. [redacted] did not contact...
Store Personnel for additional service until 12/15/2015. On 12/18/2015, a Service Technician visited Ms. [redacted] home to inspect the merchandise and make any repairs. It was determined that parts would need to be ordered to repair Ms. [redacted] merchandise. Our manufacturer’s warranty is solely a service warranty and refunds will not be provided. In the event we are unable to repair the original merchandise to manufacturer specifications, a replacement or store credit will be offered. The Service Technician did advise that Ms. [redacted] merchandise can be repaired and we need to make every attempt to properly service Ms. [redacted] merchandise. Additionally, please keep in mind that Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract. Ms. [redacted] may contact an AcceptanceNow representative at (888) 672-2411 or by mail at 5501 Headquarters Dr, Plano, TX 75025 with any questions regarding her contract.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am sending you this picturs of the sofa I am eject the offer because thi is leather it does not look like this.Value city have a copy like I doleather wear is longer than this..Yes you have wear and tear not like this.I would like for you to look at this before I make a settilement and so the company my id[redacted]
I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 02/04/2016, Ms. [redacted] purchased the Townsend tv stand, the Mako cocktail table and end table. The merchandise was delivered to Ms. [redacted] address on 02/10/2016. After receiving Ms. [redacted] Revdex.com complaint we notified Store Personnel regarding Ms. [redacted] complaint. In the interest of...
Customer Service the General Manager has contacted Ms. [redacted] to offer a refund of the delivery fee. The delivery fee was completed today 02/22/2016 in amount of $100. Ms. [redacted] can anticipate the refund back in her account within 3-5 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 6/8/17 Mr. [redacted] purchased the 5-piece Destin Sangria outdoor patio set. The order has since been cancelled and a refund is being processed for Mr. [redacted]. While we strive for accuracy in the pricing displayed on this website we provide, errors can occur. In cases where such errors do occur, we...
expressly reserve the right not to honor pricing errors on this website when accepting an order online. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 8/11/2013, Mr. [redacted] purchased the Domino Black 2-piece sectional at one of our American Signature Furniture store locations. Mr. [redacted] picked up the furniture from the store location on 8/17/2013.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our...
company. On 8/9/2017, Mr. [redacted] was offered a prorated in-store credit for the issues, totaling $343.00. The amount that was offered is 40% of the amount that Mr. [redacted] spent on the furniture because of the amount of time that Mr. [redacted] has had possession of the furniture. He was made aware at that time that he had 60 days to utilize the credit. Since that time has come and gone, we can now offer Mr. [redacted] a prorated in-store credit amount of $172.00. The amount that is being offered is 20% of the amount that Mr. [redacted] spent on the furniture. He is also being extended another 60 days from the receipt of this response to utilize the in-store credit.If Mr. [redacted] has any further questions or concerns, he can contact our store location in Bear, DE at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
My name is [redacted] and I would like to reopen my dispute, 10864647, due to the company not following through with the resolution that they promised. My statement for my credit card is still stating that the promotional no interest period is up in October of this year. I have attempted to reach out to American Sinature a while ago but they never returned my call and Synchrony is now saying they have no record of them trying to change the promotional period. I would simply like American Signature to honor what I was told both in store and through the dispute resolution.Thank You,
On 5/20/17 Ms. [redacted] purchased the Plush Grey Corner chair, Plush Grey Armless chair, the King Upholstered Mandarin bed and the 22x22 Faux Fur pillow. The items were delivered to her home on 5/24/17. I have spoken with the store Manager who states that he has reached out to Ms. [redacted] to inform her...
that we have the correct piece to her fireplace and he will bring it out to her home tomorrow by 12:00 PM. Ms. [redacted] has agreed to this appointment for the repair of her fireplace. If Ms. [redacted] should need to reschedule, she may reach out to the store Manager at ###-###-####. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 5/26/16, Ms. [redacted] purchased the Canal St. Firm Queen Mattress Set and the Aubrey Gray Queen Upholstered Bed. The mattress set was delivered to Ms. [redacted]’s residence on 6/18/16 and the upholstered bed was delivered to the same residence on 9/17/16.Ms. [redacted] has been in direct contact with...
management within our Customer Care department and we are working with the Store Manager to resolve the issue at hand. We are currently working with a third party to have Ms. [redacted]’s furniture removed from her home. We will be in contact with Ms. [redacted] to discuss the date and time that works best for her, as well as the preparation for the furniture removal process.We apologize for any inconvenience Ms. [redacted] may have experienced.
The furniture was supposed to be delivered and picked up last week.So I guess we gave to wait for this tuesday if it happens or what excuse they will have.