I apologize for the continued delay Ms. [redacted] has experienced. I have confirmed that the requested refund check was mailed to Ms. [redacted] on 08/04/2015.Additionally, Ms. [redacted]’s bookcase will be picked up for a full refund on 08/12/2015. Once the merchandise is returned, Ms. [redacted]’s refund...
check will be mailed to her residence within 6 business days.I apologize for any inconvenience Ms. [redacted] may have experienced.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On 11/30/2014 Mrs. [redacted] purchased the 2 piece Grove Park Mocha living room set with the Grove Park Mocha Recliner. The merchandise was delivered to Mrs. [redacted]’s residence on 12/10/2014Upon receiving Mrs. [redacted]’s Revdex.com I would like to inform Mrs. [redacted] that she was provided a...
one year manufactures warranty that expired on 12/10/2015. Mrs. [redacted] would need to contact Uniters to report any accidental or structural damages done to her merchandise.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact Uniters directly at 877-901-1382
As stated before, the leather was ripped/torn initially which is what caused it to peel. As there are no clear definitions surrounding those terms in your warranty terms, you have no basis for not covering it and now we are disagreeing on the definitions.
I spoke with the representative and I picked out a chair to exchange the defected one for. When we went to schedule me to get the new chair she asked when my old one could be picked up and informed me that someone had to be home. My husband and I both work and it is not feasible for one of us to stay home a day to wait for a chair to be picked up. It is not our fault that the chair is missing legs and VCF should be working to resolve this issue with as little disruption to us as possible. I am extremely frustrated because this has now been going on 3 weeks and I either want a replacement chair or a full refund. This is very poor customer service. The representative and I were able to agree on a day that VCF could pick up the chair (which is a super inconvenient to my family and I over the holidays) and the representative said she was going to call the local store and asked to place me on hold. I was at work taking the call, so I asked if she could just call me back. She agreed. That was at 2:30PM yesterday and I have not heard back. I tried to call her when I left work and there was no answer. This is the worst customer experience I have ever had and I feel very ripped off. I want my money back ASAP. I will reach out to the Attorney General tomorrow if this has not been resolved.
The issues surrounding Mrs. [redacted]’ Revdex.com complaint has been resolved on our end. The furniture in question has been returned and refunds were processed on 6/7/16.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 11/23/2012, Mr. [redacted] purchased the Ventana Mist 2-Piece sectional sofa and chaise. Mr. [redacted] picked up the merchandise on 11/29/2012. Mr. [redacted] filed a claim with Uniters and was denied coverage for “Cracking and Peeling” which is not stated as covered under the 7 year Fabric and Leather...
Protection Warranty. After speaking with the General Manager, has agreed to refund the 7 year Fabric and Leather Protection Warranty. Mr. [redacted] can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com.
I feel that after several weeks of trying to talk to someone above the store level and could not this issue was not resolved correctly. No can see to even call and treat me as a human and apologize. Funny the snotty response written here I did except payment for the damages caused by the delivery company that was owned to the property manager. However did that consider any of the time I was inconvenienced or without a place to stay? Also they referr to the delivery of a couch shows the reseach done that wasn't what I was speaking of. This company could truly care less about how badly they treat you and get away with it.
I specifically asked mr [redacted] when I was offered a warranty , if I can have pet damage covered and he said " yes its covered" I still didnt recieve any terms saying it wasnt covered. I put my trust into the salesman and was told I was getting what I asked for. So if you now say no its not covered, then I was very much decieved, especially since I was wlling to pay for itRegards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11250457, and find the resolution is satisfactory to me.
Regards,
Tiana [redacted]
On 11/25/15, Mrs. [redacted] purchased the Cordoba Gray 3 piece sectional and the Sapphire desk. Mrs. [redacted] received her delivery of the sectional on 11/30/15 and the desk on 12/15/15.Upon review by the Store Manager, an agreement was made to send a service technician to Mrs. [redacted]’s residence to ensure...
that the furniture is in good condition. Once the service technician confirms the condition of the furniture, Mrs. [redacted] will be scheduled a date for a delivery team to pick up the furniture. When the furniture has arrived at the store, a refund can be processed to her credit card. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
Greetings Revdex.com,I spoke with [redacted] on Tuesday, May 5th, 2015. She told me my chairs were complete and that a refund check would be issued and that she would follow up with that next week and have it mailed to me. Value City called me today to let me know that my ottoman and chairs will be delivered tomorrow. [redacted] has been very helpful throughout this process. I'll keep you posted and write you back when I receive my furniture and refund check. Thank you for all of your assistance Revdex.com.
I have confirmed with the store Manager that Ms. [redacted]’s refund was submitted and processed on 03/03/2017, it takes 3-5 business days for the refund to reflect Ms. [redacted]’s [redacted] account. The payment she has made to [redacted] will be refunded to Ms. [redacted] by [redacted] Financials. Value City Furniture has no control on when the payment will be refunded to Ms. [redacted]. She would need to contact [redacted] for further information on refund of payment.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
the store would like for me to pay to have their broken couch delivered. We dont own a vehicle to return it. Your broken stuff my inconvenience? why should I have to put money out to have this return and reissued?
On 03/02/17, Ms. [redacted] purchased the Sapphire Blue Queen mattress set. The merchandise was picked up at the Brookpark-Cleveland location on 3/11/17.I have spoken to the Store Manager at the Brookpark-Cleveland location who stated Ms. [redacted]’s 1-year manufactures warranty is a service warranty,...
the merchandise must be serviced before a replacement can be offered. I have expressed to the Manager that Ms. [redacted] would like to return the box spring, I was informed that Ms. [redacted] is outside of her 7 day return policy so a refund can’t be offered. If Ms. [redacted] would like to return the box spring to the Brookpark-Cleveland location, The Store Manager is willing to replace the box spring for Ms. [redacted].I apologize for any inconvenience Ms. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####
On 12/19/2016, Mrs. [redacted] purchased the Carla Gray sofa. The sofa was picked up from the distribution center on 12/22/16. I have spoken with the store Manager who states they have overnighted the missing pillow to the customer via FedEx. The tracking number for the pillow is 7866 8795 0241....
Unfortunately, because Mrs. [redacted] is outside of her 7-day return policy, we will be unable to honor a refund. However, because Mrs. [redacted] is within her one year manufactures’ warranty, we will be able to service any additional issues she is experiencing with her sofa. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted]
On 09/03/2014, Ms. [redacted] purchased the Wyoming Saddle 5-piece home theater sectional. The merchandise was delivered to Ms. [redacted]’s residence on 09/12/2014. On 04/2/2016 Ms.[redacted] contacted Customer Care regarding problems with the merchandise. A service claim was filed under Ms. [redacted]’s...
warranty coverage. Ms. [redacted] was advised that her service date was scheduled for 04/05/2016. Ms. [redacted] cancelled the service appointment and was rescheduled for 04/20/2016. On 04/09/2016, Ms. [redacted] contacted Customer Care and spoke to a supervisor. Ms. [redacted] was advised at that time she would need to have the service appointment on 04/20/2016 to determine the resolution. On 04/09/2016 Ms. [redacted] contacted Customer Care and advised she wanted a full refund of the Pure Promise warranty. Ms. [redacted] was refunded the Pure Promise warranty amount of $219.99 on 04/11/2016. The refund was completed back to the card used at the time of purchase. Ms. [redacted] is no longer covered for service on the Wyoming Saddle 5-piece sectional. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/20/2015, [redacted] purchased 2 Allure end tables. 7-piece Paragon Dinette set, Cordoba Chocolate 2-piece living room set, the Allure cocktail table, 36” Brown wall Mirror, the Valerie twin bed, 2 Jordan twin corner beds, and 2 Seaside twin beds, and a Cordoba Loveseat. The merchandise was...
delivered to [redacted]’s residence on 02/25/2015.Upon reviewing [redacted]’s complaint, I have verified that Value City Furniture has done everything we can to provide [redacted] assistance with her merchandise. We have even exchanged several pieces even with [redacted] being several months outside of her warranty. Any damage happening to [redacted]’s merchandise must be reported to the warranty company moving forward. I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact the [redacted] company.Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 04/01/2015, Ms. [redacted] purchased the Montero brown 2-piece sectional. The merchandise was delivered to Ms. [redacted]’s residence on 04/10/2015. After receiving Ms. [redacted]’s Revdex.com complaint the General Manager has agreed to give Ms. [redacted] a full refund for the Montero brown...
2-piece sectional. The refund in the amount of $888.08 has been refunded on 02/22/2016 back to the card used at the time of purchase. Ms. [redacted] will need to allow 3-5 business days to receive the refund or can check with her financial institution to release the funds. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further quest ions or concerns she may contact me direct.
I apologize for the continued delay Ms. [redacted] has experienced. I have confirmed that the requested refund check was mailed to Ms. [redacted] on 08/04/2015.Additionally, Ms. [redacted]’s bookcase will be picked up for a full refund on 08/12/2015. Once the merchandise is returned, Ms. [redacted]’s refund...
check will be mailed to her residence within 6 business days.I apologize for any inconvenience Ms. [redacted] may have experienced.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On 11/30/2014 Mrs. [redacted] purchased the 2 piece Grove Park Mocha living room set with the Grove Park Mocha Recliner. The merchandise was delivered to Mrs. [redacted]’s residence on 12/10/2014Upon receiving Mrs. [redacted]’s Revdex.com I would like to inform Mrs. [redacted] that she was provided a...
one year manufactures warranty that expired on 12/10/2015. Mrs. [redacted] would need to contact Uniters to report any accidental or structural damages done to her merchandise.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact Uniters directly at 877-901-1382
As stated before, the leather was ripped/torn initially which is what caused it to peel. As there are no clear definitions surrounding those terms in your warranty terms, you have no basis for not covering it and now we are disagreeing on the definitions.
I spoke with the representative and I picked out a chair to exchange the defected one for. When we went to schedule me to get the new chair she asked when my old one could be picked up and informed me that someone had to be home. My husband and I both work and it is not feasible for one of us to stay home a day to wait for a chair to be picked up. It is not our fault that the chair is missing legs and VCF should be working to resolve this issue with as little disruption to us as possible. I am extremely frustrated because this has now been going on 3 weeks and I either want a replacement chair or a full refund. This is very poor customer service. The representative and I were able to agree on a day that VCF could pick up the chair (which is a super inconvenient to my family and I over the holidays) and the representative said she was going to call the local store and asked to place me on hold. I was at work taking the call, so I asked if she could just call me back. She agreed. That was at 2:30PM yesterday and I have not heard back. I tried to call her when I left work and there was no answer. This is the worst customer experience I have ever had and I feel very ripped off. I want my money back ASAP. I will reach out to the Attorney General tomorrow if this has not been resolved.
The issues surrounding Mrs. [redacted]’ Revdex.com complaint has been resolved on our end. The furniture in question has been returned and refunds were processed on 6/7/16.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 11/23/2012, Mr. [redacted] purchased the Ventana Mist 2-Piece sectional sofa and chaise. Mr. [redacted] picked up the merchandise on 11/29/2012. Mr. [redacted] filed a claim with Uniters and was denied coverage for “Cracking and Peeling” which is not stated as covered under the 7 year Fabric and Leather...
Protection Warranty. After speaking with the General Manager, has agreed to refund the 7 year Fabric and Leather Protection Warranty. Mr. [redacted] can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com.
I feel that after several weeks of trying to talk to someone above the store level and could not this issue was not resolved correctly. No can see to even call and treat me as a human and apologize. Funny the snotty response written here I did except payment for the damages caused by the delivery company that was owned to the property manager. However did that consider any of the time I was inconvenienced or without a place to stay? Also they referr to the delivery of a couch shows the reseach done that wasn't what I was speaking of. This company could truly care less about how badly they treat you and get away with it.
I specifically asked mr [redacted] when I was offered a warranty , if I can have pet damage covered and he said " yes its covered" I still didnt recieve any terms saying it wasnt covered. I put my trust into the salesman and was told I was getting what I asked for. So if you now say no its not covered, then I was very much decieved, especially since I was wlling to pay for itRegards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11250457, and find the resolution is satisfactory to me.
Regards,
Tiana [redacted]
On 11/25/15, Mrs. [redacted] purchased the Cordoba Gray 3 piece sectional and the Sapphire desk. Mrs. [redacted] received her delivery of the sectional on 11/30/15 and the desk on 12/15/15.Upon review by the Store Manager, an agreement was made to send a service technician to Mrs. [redacted]’s residence to ensure...
that the furniture is in good condition. Once the service technician confirms the condition of the furniture, Mrs. [redacted] will be scheduled a date for a delivery team to pick up the furniture. When the furniture has arrived at the store, a refund can be processed to her credit card. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
Greetings Revdex.com,I spoke with [redacted] on Tuesday, May 5th, 2015. She told me my chairs were complete and that a refund check would be issued and that she would follow up with that next week and have it mailed to me. Value City called me today to let me know that my ottoman and chairs will be delivered tomorrow. [redacted] has been very helpful throughout this process. I'll keep you posted and write you back when I receive my furniture and refund check. Thank you for all of your assistance Revdex.com.
I have confirmed with the store Manager that Ms. [redacted]’s refund was submitted and processed on 03/03/2017, it takes 3-5 business days for the refund to reflect Ms. [redacted]’s [redacted] account. The payment she has made to [redacted] will be refunded to Ms. [redacted] by [redacted] Financials. Value City Furniture has no control on when the payment will be refunded to Ms. [redacted]. She would need to contact [redacted] for further information on refund of payment.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
the store would like for me to pay to have their broken couch delivered. We dont own a vehicle to return it. Your broken stuff my inconvenience? why should I have to put money out to have this return and reissued?
On 03/02/17, Ms. [redacted] purchased the Sapphire Blue Queen mattress set. The merchandise was picked up at the Brookpark-Cleveland location on 3/11/17.I have spoken to the Store Manager at the Brookpark-Cleveland location who stated Ms. [redacted]’s 1-year manufactures warranty is a service warranty,...
the merchandise must be serviced before a replacement can be offered. I have expressed to the Manager that Ms. [redacted] would like to return the box spring, I was informed that Ms. [redacted] is outside of her 7 day return policy so a refund can’t be offered. If Ms. [redacted] would like to return the box spring to the Brookpark-Cleveland location, The Store Manager is willing to replace the box spring for Ms. [redacted].I apologize for any inconvenience Ms. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####
On 12/19/2016, Mrs. [redacted] purchased the Carla Gray sofa. The sofa was picked up from the distribution center on 12/22/16. I have spoken with the store Manager who states they have overnighted the missing pillow to the customer via FedEx. The tracking number for the pillow is 7866 8795 0241....
Unfortunately, because Mrs. [redacted] is outside of her 7-day return policy, we will be unable to honor a refund. However, because Mrs. [redacted] is within her one year manufactures’ warranty, we will be able to service any additional issues she is experiencing with her sofa. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted]
On 09/03/2014, Ms. [redacted] purchased the Wyoming Saddle 5-piece home theater sectional. The merchandise was delivered to Ms. [redacted]’s residence on 09/12/2014. On 04/2/2016 Ms.[redacted] contacted Customer Care regarding problems with the merchandise. A service claim was filed under Ms. [redacted]’s...
warranty coverage. Ms. [redacted] was advised that her service date was scheduled for 04/05/2016. Ms. [redacted] cancelled the service appointment and was rescheduled for 04/20/2016. On 04/09/2016, Ms. [redacted] contacted Customer Care and spoke to a supervisor. Ms. [redacted] was advised at that time she would need to have the service appointment on 04/20/2016 to determine the resolution. On 04/09/2016 Ms. [redacted] contacted Customer Care and advised she wanted a full refund of the Pure Promise warranty. Ms. [redacted] was refunded the Pure Promise warranty amount of $219.99 on 04/11/2016. The refund was completed back to the card used at the time of purchase. Ms. [redacted] is no longer covered for service on the Wyoming Saddle 5-piece sectional. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
On 02/20/2015, [redacted] purchased 2 Allure end tables. 7-piece Paragon Dinette set, Cordoba Chocolate 2-piece living room set, the Allure cocktail table, 36” Brown wall Mirror, the Valerie twin bed, 2 Jordan twin corner beds, and 2 Seaside twin beds, and a Cordoba Loveseat. The merchandise was...
delivered to [redacted]’s residence on 02/25/2015.Upon reviewing [redacted]’s complaint, I have verified that Value City Furniture has done everything we can to provide [redacted] assistance with her merchandise. We have even exchanged several pieces even with [redacted] being several months outside of her warranty. Any damage happening to [redacted]’s merchandise must be reported to the warranty company moving forward. I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact the [redacted] company.Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 04/01/2015, Ms. [redacted] purchased the Montero brown 2-piece sectional. The merchandise was delivered to Ms. [redacted]’s residence on 04/10/2015. After receiving Ms. [redacted]’s Revdex.com complaint the General Manager has agreed to give Ms. [redacted] a full refund for the Montero brown...
2-piece sectional. The refund in the amount of $888.08 has been refunded on 02/22/2016 back to the card used at the time of purchase. Ms. [redacted] will need to allow 3-5 business days to receive the refund or can check with her financial institution to release the funds. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further quest ions or concerns she may contact me direct.