Value city customer service is not resolving my problem at all Ashly instead help me remove bed from my apartment told me to go to the store and bring plastic and take the furniture to the store that was one of my option. The company who came to remove furniture didn't want to do it because nobody informed them about bed bugs. I had to remove everything from my apartment by myself. Also Ashly told me that I should calm down and be thankful because nobody except her go that far with helping me. I email all paper work to Jenna the only respond I get was that she is on the vacation till 11/29/16. I try to contact the office but they hang up on me 3 times than when finally somebody answer the phone not one supervisor was available. I try to speak with main supervisor Genna but she also was busy. Nobody in this office want to talk with me they are very unprofessional and they don't care about their business.
On 3/19/17, Mr. [redacted] purchased the Magnum Grey 2-piece living room set and the Magnum Grey ottoman. At the time of purchase, Mr. [redacted] was not made aware that his information was entered into our database for approval for the Value Plus card through Synchrony Financial. The order has since been...
cancelled and the funds refunded to the line of credit.We regret that this issue has occurred, as this incident is not a standard practice for our company. While we cannot alter what has transpired, we have taken steps to ensure that similar incidents will not occur in the future. This information has been forwarded to upper management for review.We deeply value the relationships that are built with our customers and are committed to providing everyone with the highest level of service, simply because our customers deserve the very best. We cannot thank Mr. [redacted] enough for bringing this to our attention so that we can address the problem with our store staff.I apologize for any inconvenience that Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact Customer Care at ###-###-####.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Check was received and the bed has been fixed.
On 12/07/2013, Ms. [redacted] purchased the Cosmo 5-piece counter height dinette. Ms. [redacted] also purchased the Extended Protection Plan. The Extended Protection Plan covered at that time, 3 years on any manufacturer issues. The merchandise was delivered to Ms. Drakeford’s residence on 12/11/2013....
On 02/26/2014 Ms. [redacted] notified Store Personnel regarding problems with the Cosmo counter height dinette chairs. A service technician went out to Ms. Drakeford’s residence completed on 03/11/2014. After receiving Ms. [redacted]’s Revdex.com complaint I reached out to the General Manager. The General Manager has advised that Ms. [redacted] can anticipate a service technician at Ms. Drakeford’s residence on 03/10/2016. Ms. [redacted] should receive a call on 03/09/2016 to schedule the timeframe for the date of service. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
First the manager at Waldorf contacted me and was advised that no store credit would be any part of a settlement that I would agree to, we further had discussion about Value City refunding the extended protection plan in full due to the fact that it was sold to me under false pretense or at a minimum misrepresented by their sales person. The extended protection would not have applied if the very nature of my damage claim now would have occurred the day after delivery even though the sales person sold me the protection assuring me it would be for seven years without question. In addition to the refund of the protection plan a resonable settlement should be made due to the damaged goods.The manager of Waldorf made an offer that was agreeable to him and I but I am awaiting a call back from him as he stated he would have to obtain final approval from his boss.
I would like to request that Ms. [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
On 11/10/2016, Ms. [redacted] purchased the Serena Platinum Dresser & Mirror, 2 Serena Platinum Nightstands, and 2 Serena Platinum Chest.After reviewing Ms. [redacted] complaint I have confirmed that compensation has been given to Ms. [redacted] and an exchange in furniture has been set as well. As far...
as the wall damage a claim has been filed and Ms. [redacted] can reach out to the Warehouse manager to seek assistance on her claim for her home.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 07/03/2012, Mrs. [redacted] purchased the Fulton Brown 3-piece sectional. Mrs. [redacted] merchandise was delivered on 07/10/2012. Upon receiving Mrs. [redacted] information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has...
agreed to allow Mrs. [redacted] to return the merchandise for an in-store credit. Mrs. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mrs. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 10/02/2015, Ms. [redacted] purchased the Ventana Mist 4-piece sectional. The right arm facing chaise, corner wedge, and armless loveseat was delivered to Ms. [redacted]’s residence on 10/07/2015. Ms. [redacted]’s Ventana Mist sofa is set for delivery on 10/21/2015. Ms. [redacted] spoke with a representative from...
the contract delivery company regarding damage to her floors during delivery. The contract delivery representative has advised Ms. [redacted] to get an estimate to repair the damage to her floors at Ms. [redacted]’s residence. The General Manager has tried to contact Ms. [redacted] to discuss the recent delivery issues and damage to her floors. Ms. [redacted] can contact the General Manager at: 301-731-5090 and advise she is following up on her Revdex.com complaint. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
As of right now the bed has been repaired but it creeks and I am concerned it will break again. I will contact the store again if another problem arises
it is now October 13, and I have still not received my remote for my tv console fireplace. I had the delivery scheduled two weeks after purchased due to knee surgery. I still have been able to use my fireplace due to only being able to use it manually and I am on crutches trying to get around furniture to do that. I was told that the remote would be sent to me and it's been over two weeks since The service technition told I would have a remote ordered. I still haven't received it or had any contact from value city furniture telling me that it was ordered or on its way to me. I did get a two pack cleaning kit delivered although my receipt does specify a pure promise care kit 12 pack item # 26362. I would like to know the status of my remote control and if it is going to be mailed to me or personally delivered to me and how much longer I will not be able to use my fireplace.
On 3/24/2017. Mr. [redacted] made his initial purchase with Value City Furniture. The furniture was delivered to Mr. [redacted]’s residence on 3/31/2017.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our company. Mr. [redacted] will be visiting one of our store...
locations to utilize an in-store credit to re-select to other furniture.If Mr. [redacted] has any further questions or concerns, he can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]Phone: 888-751-8552Fax: 614-449-4834ashley.h[redacted]@americansignature.com
both times the person on the phone had no idea what I was talking about. Staff from VCF showed up to get table well aware of my issue and did not have the right tools to get the table apart and my table has still not been delivered to my new address and I have not received any additional phone calls from the General Manager from VCF nor has anyone left a message. When and where is my table?
On 04/25/2013, Mr. [redacted] purchased the Prevue queen bed w/ TV stand. The merchandise was delivered to Mr. [redacted]’s residence on 05/03/2013. On 11/18/2014, Mr. [redacted] notified Store Personnel regarding issues with the TV mechanism. Store Personnel scheduled a Service Technician to visit Mr. [redacted]’s...
residence on 11/14/2014. Unfortunately, we no longer carry the merchandise Mr. [redacted] purchased in April of 2013. Therefore; in the interest of Customer Service, the General Manager has offered to give Mr. [redacted] full in store credit to choose new merchandise. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
[redacted]We strive for accuracy in all our pricing information displayed on our website but unfortunately from time to time errors do occur. We have posted below our terms and conditions from our website pertaining to any errors you may see on the website. We apologize that this happened...
but want to do our best to assist.Our promotion of 20% and free delivery or 60 months financing has currently expired. Based on the situation you went through, we can work with you personally to honor the promotioni we were running during our black Friday sale. We cannot combine offers as they were listed on the website briefly in error but we can extend the correct offer to you only for the inconvenience.Pricing and Other Errors Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. An estimate of the total cost of your order is available in your shopping cart, including any applicable tax, delivery or other fees. The final cost will be available for your review prior you complete your order. While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur. In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.
On 01/01/2011, Ms. [redacted] purchased the Milo Mocha 6 piece home theater sectional, The 2 piece Boston sofa and recliner, the Black Sawhorse Desk, and a 12x31 wall Steel Clock. The merchandise was delivered to Ms. [redacted]’s residence on 01/05/2011. The 6 piece sectional was returned on 1/31/2011. The...
2 piece living room set was returned on 12/30/2011 and replaced with the October 2 piece living room set. After receiving Ms. [redacted]’s complaint I have verified that her merchandise on her invoice was purchased in 2011 and has no warranty. At this time Value City furniture is unable to assist Ms. [redacted] in the damages that are occurring to her merchandise. Ms. [redacted] is outside of the 7 day return policy as well so we will not be refunding or replacing the merchandise.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On Sun, Dec 4, 2016 at 5:39 AM, Rhonda [redacted] <rv[redacted][email protected]> wrote: I was really shocked at how fast you got things going with Value City furniture! --Their suggestion was to go to the store and pick out another living room suit--we did go to the store and look at them for-- several days in a row and I really couldn't find anything--we finally did pick out another couch and chairs and they delivered the chairs yesterday--(couch on back order-)-but my husband had some sort of allergic reaction from the material of one of the chairs - -I called Value City today and told them and they told me to come back to the store and pick something else out- I asked them if I can just get my money back --but they said no --its exchange only--I'm going to try to go back over there 12/4/20016 to look again--but I am so disappointed in the quality of their furniture that its really hard to find anything decent there. I was looking on the Value City website tonight at their furniture and I see the set that I originally bought has terrible reviews on it--and all the reviews people wrote are the exact same issues that we had!--I couldn't believe it--I guess I should of looked it up before I bought it!--I attached a doc. copy I made of the reviews--just so you have a better idea of the problem-(Monaco leather recliner sofa + chair) -I did receive your letter the other day about closing the case-- I am going to asked you to maybe leave it open- if possible- until this matter is settled---I am going to go back over there and try again to find something that I think will last over a month. I know it was not the managers or anyone's fault that my husband was allergic to the fabric--But the original purchase and issues could of been resolved if they would of just refunded my money right after I bought it for the original purchase of the faulty furniture--We asked the service tech that came out to stuff the furniture--if they have many issues with these living room sets--He said -No--that just with the power recline buttons keep going bad. --Well I thank you again for all your help. Rhonda [redacted]
On 2/5/16, Mrs. [redacted] purchased her Clarion Queen wall bed. She received her furniture on 3/5/16.Upon receiving Mrs. [redacted]‘s information through the Revdex.com, the General Manager was contacted. In the interest of customer service, the General Manager has agreed to exchange...
Mrs. [redacted]‘s merchandise for a brand new set. Arrangements were made between Mrs. [redacted] & the Store Manager to pick up the wall bed that was initially delivered to her and deliver the same wall bed. The exchange of the merchandise occurred on 4/16/16 & no defects were reported by Mrs. [redacted] with the new furniture. Discussions referencing compensation have occurred between Mrs. [redacted] & the General Manager.I apologize for any inconveniences that Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I was able to locate two invoices for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. I kindly ask that Ms. [redacted] provide details of the order in which she is referencing so we may address her complaint. Once I am able to...
locate the appropriate invoice, I will follow up with an offer of resolution. If Ms [redacted] has any further questions or concerns she may contact me direct.
Value city customer service is not resolving my problem at all Ashly instead help me remove bed from my apartment told me to go to the store and bring plastic and take the furniture to the store that was one of my option. The company who came to remove furniture didn't want to do it because nobody informed them about bed bugs. I had to remove everything from my apartment by myself. Also Ashly told me that I should calm down and be thankful because nobody except her go that far with helping me. I email all paper work to Jenna the only respond I get was that she is on the vacation till 11/29/16. I try to contact the office but they hang up on me 3 times than when finally somebody answer the phone not one supervisor was available. I try to speak with main supervisor Genna but she also was busy. Nobody in this office want to talk with me they are very unprofessional and they don't care about their business.
On 3/19/17, Mr. [redacted] purchased the Magnum Grey 2-piece living room set and the Magnum Grey ottoman. At the time of purchase, Mr. [redacted] was not made aware that his information was entered into our database for approval for the Value Plus card through Synchrony Financial. The order has since been...
cancelled and the funds refunded to the line of credit.We regret that this issue has occurred, as this incident is not a standard practice for our company. While we cannot alter what has transpired, we have taken steps to ensure that similar incidents will not occur in the future. This information has been forwarded to upper management for review.We deeply value the relationships that are built with our customers and are committed to providing everyone with the highest level of service, simply because our customers deserve the very best. We cannot thank Mr. [redacted] enough for bringing this to our attention so that we can address the problem with our store staff.I apologize for any inconvenience that Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact Customer Care at ###-###-####.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Check was received and the bed has been fixed.
On 12/07/2013, Ms. [redacted] purchased the Cosmo 5-piece counter height dinette. Ms. [redacted] also purchased the Extended Protection Plan. The Extended Protection Plan covered at that time, 3 years on any manufacturer issues. The merchandise was delivered to Ms. Drakeford’s residence on 12/11/2013....
On 02/26/2014 Ms. [redacted] notified Store Personnel regarding problems with the Cosmo counter height dinette chairs. A service technician went out to Ms. Drakeford’s residence completed on 03/11/2014. After receiving Ms. [redacted]’s Revdex.com complaint I reached out to the General Manager. The General Manager has advised that Ms. [redacted] can anticipate a service technician at Ms. Drakeford’s residence on 03/10/2016. Ms. [redacted] should receive a call on 03/09/2016 to schedule the timeframe for the date of service. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
First the manager at Waldorf contacted me and was advised that no store credit would be any part of a settlement that I would agree to, we further had discussion about Value City refunding the extended protection plan in full due to the fact that it was sold to me under false pretense or at a minimum misrepresented by their sales person. The extended protection would not have applied if the very nature of my damage claim now would have occurred the day after delivery even though the sales person sold me the protection assuring me it would be for seven years without question. In addition to the refund of the protection plan a resonable settlement should be made due to the damaged goods.The manager of Waldorf made an offer that was agreeable to him and I but I am awaiting a call back from him as he stated he would have to obtain final approval from his boss.
I would like to request that Ms. [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
On 11/10/2016, Ms. [redacted] purchased the Serena Platinum Dresser & Mirror, 2 Serena Platinum Nightstands, and 2 Serena Platinum Chest.After reviewing Ms. [redacted] complaint I have confirmed that compensation has been given to Ms. [redacted] and an exchange in furniture has been set as well. As far...
as the wall damage a claim has been filed and Ms. [redacted] can reach out to the Warehouse manager to seek assistance on her claim for her home.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 07/03/2012, Mrs. [redacted] purchased the Fulton Brown 3-piece sectional. Mrs. [redacted] merchandise was delivered on 07/10/2012. Upon receiving Mrs. [redacted] information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has...
agreed to allow Mrs. [redacted] to return the merchandise for an in-store credit. Mrs. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mrs. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 10/02/2015, Ms. [redacted] purchased the Ventana Mist 4-piece sectional. The right arm facing chaise, corner wedge, and armless loveseat was delivered to Ms. [redacted]’s residence on 10/07/2015. Ms. [redacted]’s Ventana Mist sofa is set for delivery on 10/21/2015. Ms. [redacted] spoke with a representative from...
the contract delivery company regarding damage to her floors during delivery. The contract delivery representative has advised Ms. [redacted] to get an estimate to repair the damage to her floors at Ms. [redacted]’s residence. The General Manager has tried to contact Ms. [redacted] to discuss the recent delivery issues and damage to her floors. Ms. [redacted] can contact the General Manager at: 301-731-5090 and advise she is following up on her Revdex.com complaint. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
As of right now the bed has been repaired but it creeks and I am concerned it will break again. I will contact the store again if another problem arises
it is now October 13, and I have still not received my remote for my tv console fireplace. I had the delivery scheduled two weeks after purchased due to knee surgery. I still have been able to use my fireplace due to only being able to use it manually and I am on crutches trying to get around furniture to do that. I was told that the remote would be sent to me and it's been over two weeks since The service technition told I would have a remote ordered. I still haven't received it or had any contact from value city furniture telling me that it was ordered or on its way to me. I did get a two pack cleaning kit delivered although my receipt does specify a pure promise care kit 12 pack item # 26362. I would like to know the status of my remote control and if it is going to be mailed to me or personally delivered to me and how much longer I will not be able to use my fireplace.
On 3/24/2017. Mr. [redacted] made his initial purchase with Value City Furniture. The furniture was delivered to Mr. [redacted]’s residence on 3/31/2017.We understand Mr. [redacted]’s concerns and apologize for the experience that he has had with our company. Mr. [redacted] will be visiting one of our store...
locations to utilize an in-store credit to re-select to other furniture.If Mr. [redacted] has any further questions or concerns, he can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]Phone: 888-751-8552Fax: 614-449-4834ashley.h[redacted]@americansignature.com
I am not satisfied with this solution. I requested a refund, not a credit for my problem.
I have called ###-###-#### twice and...
both times the person on the phone had no idea what I was talking about. Staff from VCF showed up to get table well aware of my issue and did not have the right tools to get the table apart and my table has still not been delivered to my new address and I have not received any additional phone calls from the General Manager from VCF nor has anyone left a message. When and where is my table?
On 04/25/2013, Mr. [redacted] purchased the Prevue queen bed w/ TV stand. The merchandise was delivered to Mr. [redacted]’s residence on 05/03/2013. On 11/18/2014, Mr. [redacted] notified Store Personnel regarding issues with the TV mechanism. Store Personnel scheduled a Service Technician to visit Mr. [redacted]’s...
residence on 11/14/2014. Unfortunately, we no longer carry the merchandise Mr. [redacted] purchased in April of 2013. Therefore; in the interest of Customer Service, the General Manager has offered to give Mr. [redacted] full in store credit to choose new merchandise. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
[redacted]We strive for accuracy in all our pricing information displayed on our website but unfortunately from time to time errors do occur. We have posted below our terms and conditions from our website pertaining to any errors you may see on the website. We apologize that this happened...
but want to do our best to assist.Our promotion of 20% and free delivery or 60 months financing has currently expired. Based on the situation you went through, we can work with you personally to honor the promotioni we were running during our black Friday sale. We cannot combine offers as they were listed on the website briefly in error but we can extend the correct offer to you only for the inconvenience.Pricing and Other Errors Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. An estimate of the total cost of your order is available in your shopping cart, including any applicable tax, delivery or other fees. The final cost will be available for your review prior you complete your order. While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur. In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.
On 01/01/2011, Ms. [redacted] purchased the Milo Mocha 6 piece home theater sectional, The 2 piece Boston sofa and recliner, the Black Sawhorse Desk, and a 12x31 wall Steel Clock. The merchandise was delivered to Ms. [redacted]’s residence on 01/05/2011. The 6 piece sectional was returned on 1/31/2011. The...
2 piece living room set was returned on 12/30/2011 and replaced with the October 2 piece living room set. After receiving Ms. [redacted]’s complaint I have verified that her merchandise on her invoice was purchased in 2011 and has no warranty. At this time Value City furniture is unable to assist Ms. [redacted] in the damages that are occurring to her merchandise. Ms. [redacted] is outside of the 7 day return policy as well so we will not be refunding or replacing the merchandise.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On Sun, Dec 4, 2016 at 5:39 AM, Rhonda [redacted] <rv[redacted][email protected]> wrote: I was really shocked at how fast you got things going with Value City furniture! --Their suggestion was to go to the store and pick out another living room suit--we did go to the store and look at them for-- several days in a row and I really couldn't find anything--we finally did pick out another couch and chairs and they delivered the chairs yesterday--(couch on back order-)-but my husband had some sort of allergic reaction from the material of one of the chairs - -I called Value City today and told them and they told me to come back to the store and pick something else out- I asked them if I can just get my money back --but they said no --its exchange only--I'm going to try to go back over there 12/4/20016 to look again--but I am so disappointed in the quality of their furniture that its really hard to find anything decent there. I was looking on the Value City website tonight at their furniture and I see the set that I originally bought has terrible reviews on it--and all the reviews people wrote are the exact same issues that we had!--I couldn't believe it--I guess I should of looked it up before I bought it!--I attached a doc. copy I made of the reviews--just so you have a better idea of the problem-(Monaco leather recliner sofa + chair) -I did receive your letter the other day about closing the case-- I am going to asked you to maybe leave it open- if possible- until this matter is settled---I am going to go back over there and try again to find something that I think will last over a month. I know it was not the managers or anyone's fault that my husband was allergic to the fabric--But the original purchase and issues could of been resolved if they would of just refunded my money right after I bought it for the original purchase of the faulty furniture--We asked the service tech that came out to stuff the furniture--if they have many issues with these living room sets--He said -No--that just with the power recline buttons keep going bad. --Well I thank you again for all your help. Rhonda [redacted]
On 2/5/16, Mrs. [redacted] purchased her Clarion Queen wall bed. She received her furniture on 3/5/16.Upon receiving Mrs. [redacted]‘s information through the Revdex.com, the General Manager was contacted. In the interest of customer service, the General Manager has agreed to exchange...
Mrs. [redacted]‘s merchandise for a brand new set. Arrangements were made between Mrs. [redacted] & the Store Manager to pick up the wall bed that was initially delivered to her and deliver the same wall bed. The exchange of the merchandise occurred on 4/16/16 & no defects were reported by Mrs. [redacted] with the new furniture. Discussions referencing compensation have occurred between Mrs. [redacted] & the General Manager.I apologize for any inconveniences that Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I was able to locate two invoices for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. I kindly ask that Ms. [redacted] provide details of the order in which she is referencing so we may address her complaint. Once I am able to...
locate the appropriate invoice, I will follow up with an offer of resolution. If Ms [redacted] has any further questions or concerns she may contact me direct.