contacted me to resolve this matter. There were two attempts to delivery the furniture I ordered. On each occasion they delivered the wrong furniture to my home. In addition, I had to take off work to wait for the delivery, which cost me a days pay of $460.54 per day. Thus, I lost $921.08 of pay because of their error in delivering the wrong furniture. I would like to be compensated for my lost wages or they provide me with a store gift card to cover my lose in pay. Please forward this response and request to Value City Furniture for a prompt response.
Value City understands that the constant pillow exchange is tiring for Mrs. [redacted], and we apologize. The FedEx tracking number for the paisley pillow as requested is 78[redacted]4, and the expected delivery date is 5/31/17 by 10:30 AM. Should Mrs. [redacted] not receive her pillow, she may reject this response or contact the Mechanicsburg, PA Manager directly at ###-###-####. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted]
On 12/07/2013, Ms. [redacted] purchased the Cosmo 5-piece counter height dinette. Ms. [redacted] also purchased the Extended Protection Plan. The Extended Protection Plan covered at that time, 3 years on any manufacturer issues. The merchandise was delivered to Ms. Drakeford’s residence on 12/11/2013....
On 02/26/2014 Ms. [redacted] notified Store Personnel regarding problems with the Cosmo counter height dinette chairs. A service technician went out to Ms. Drakeford’s residence completed on 03/11/2014. After receiving Ms. [redacted]’s Revdex.com complaint I reached out to the General Manager. The General Manager has advised that Ms. [redacted] can anticipate a service technician at Ms. Drakeford’s residence on 03/10/2016. Ms. [redacted] should receive a call on 03/09/2016 to schedule the timeframe for the date of service. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I was able to locate two invoices for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. I kindly ask that Ms. [redacted] provide details of the order in which she is referencing so we may address her complaint. Once I am able to...
locate the appropriate invoice, I will follow up with an offer of resolution. If Ms [redacted] has any further questions or concerns she may contact me direct.
On Sun, Dec 4, 2016 at 5:39 AM, Rhonda [redacted] <rv[redacted][email protected]> wrote: I was really shocked at how fast you got things going with Value City furniture! --Their suggestion was to go to the store and pick out another living room suit--we did go to the store and look at them for-- several days in a row and I really couldn't find anything--we finally did pick out another couch and chairs and they delivered the chairs yesterday--(couch on back order-)-but my husband had some sort of allergic reaction from the material of one of the chairs - -I called Value City today and told them and they told me to come back to the store and pick something else out- I asked them if I can just get my money back --but they said no --its exchange only--I'm going to try to go back over there 12/4/20016 to look again--but I am so disappointed in the quality of their furniture that its really hard to find anything decent there. I was looking on the Value City website tonight at their furniture and I see the set that I originally bought has terrible reviews on it--and all the reviews people wrote are the exact same issues that we had!--I couldn't believe it--I guess I should of looked it up before I bought it!--I attached a doc. copy I made of the reviews--just so you have a better idea of the problem-(Monaco leather recliner sofa + chair) -I did receive your letter the other day about closing the case-- I am going to asked you to maybe leave it open- if possible- until this matter is settled---I am going to go back over there and try again to find something that I think will last over a month. I know it was not the managers or anyone's fault that my husband was allergic to the fabric--But the original purchase and issues could of been resolved if they would of just refunded my money right after I bought it for the original purchase of the faulty furniture--We asked the service tech that came out to stuff the furniture--if they have many issues with these living room sets--He said -No--that just with the power recline buttons keep going bad. --Well I thank you again for all your help. Rhonda [redacted]
both times the person on the phone had no idea what I was talking about. Staff from VCF showed up to get table well aware of my issue and did not have the right tools to get the table apart and my table has still not been delivered to my new address and I have not received any additional phone calls from the General Manager from VCF nor has anyone left a message. When and where is my table?
I would like to request that Ms. [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
On 11/10/2016, Ms. [redacted] purchased the Serena Platinum Dresser & Mirror, 2 Serena Platinum Nightstands, and 2 Serena Platinum Chest.After reviewing Ms. [redacted] complaint I have confirmed that compensation has been given to Ms. [redacted] and an exchange in furniture has been set as well. As far...
as the wall damage a claim has been filed and Ms. [redacted] can reach out to the Warehouse manager to seek assistance on her claim for her home.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
[redacted]We strive for accuracy in all our pricing information displayed on our website but unfortunately from time to time errors do occur. We have posted below our terms and conditions from our website pertaining to any errors you may see on the website. We apologize that this happened...
but want to do our best to assist.Our promotion of 20% and free delivery or 60 months financing has currently expired. Based on the situation you went through, we can work with you personally to honor the promotioni we were running during our black Friday sale. We cannot combine offers as they were listed on the website briefly in error but we can extend the correct offer to you only for the inconvenience.Pricing and Other Errors Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. An estimate of the total cost of your order is available in your shopping cart, including any applicable tax, delivery or other fees. The final cost will be available for your review prior you complete your order. While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur. In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.
As of right now the bed has been repaired but it creeks and I am concerned it will break again. I will contact the store again if another problem arises
On 10/02/2015, Ms. [redacted] purchased the Ventana Mist 4-piece sectional. The right arm facing chaise, corner wedge, and armless loveseat was delivered to Ms. [redacted]’s residence on 10/07/2015. Ms. [redacted]’s Ventana Mist sofa is set for delivery on 10/21/2015. Ms. [redacted] spoke with a representative from...
the contract delivery company regarding damage to her floors during delivery. The contract delivery representative has advised Ms. [redacted] to get an estimate to repair the damage to her floors at Ms. [redacted]’s residence. The General Manager has tried to contact Ms. [redacted] to discuss the recent delivery issues and damage to her floors. Ms. [redacted] can contact the General Manager at: 301-731-5090 and advise she is following up on her Revdex.com complaint. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
First the manager at Waldorf contacted me and was advised that no store credit would be any part of a settlement that I would agree to, we further had discussion about Value City refunding the extended protection plan in full due to the fact that it was sold to me under false pretense or at a minimum misrepresented by their sales person. The extended protection would not have applied if the very nature of my damage claim now would have occurred the day after delivery even though the sales person sold me the protection assuring me it would be for seven years without question. In addition to the refund of the protection plan a resonable settlement should be made due to the damaged goods.The manager of Waldorf made an offer that was agreeable to him and I but I am awaiting a call back from him as he stated he would have to obtain final approval from his boss.
On 11/24/2012, Ms. [redacted] purchased the Coronado Chocolate sectional. The merchandise was delivered to Ms. [redacted]’s residence on 11/30/2012.After reviewing Ms. [redacted]’s complaint I have reviewed the photos of her merchandise and the merchandise appears to be cracking and peeling which is not covered...
under her warranty and is considered normal wear and tear. I understand this is an inconvenience and what Value City Furniture can do is offer Ms. [redacted] an in-store credit of $853.99. That would be 40% of Ms. [redacted]’s purchase. She would have 90 days to accept credit and use in store. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 01/01/2011, Ms. [redacted] purchased the Milo Mocha 6 piece home theater sectional, The 2 piece Boston sofa and recliner, the Black Sawhorse Desk, and a 12x31 wall Steel Clock. The merchandise was delivered to Ms. [redacted]’s residence on 01/05/2011. The 6 piece sectional was returned on 1/31/2011. The...
2 piece living room set was returned on 12/30/2011 and replaced with the October 2 piece living room set. After receiving Ms. [redacted]’s complaint I have verified that her merchandise on her invoice was purchased in 2011 and has no warranty. At this time Value City furniture is unable to assist Ms. [redacted] in the damages that are occurring to her merchandise. Ms. [redacted] is outside of the 7 day return policy as well so we will not be refunding or replacing the merchandise.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
it is now October 13, and I have still not received my remote for my tv console fireplace. I had the delivery scheduled two weeks after purchased due to knee surgery. I still have been able to use my fireplace due to only being able to use it manually and I am on crutches trying to get around furniture to do that. I was told that the remote would be sent to me and it's been over two weeks since The service technition told I would have a remote ordered. I still haven't received it or had any contact from value city furniture telling me that it was ordered or on its way to me. I did get a two pack cleaning kit delivered although my receipt does specify a pure promise care kit 12 pack item # 26362. I would like to know the status of my remote control and if it is going to be mailed to me or personally delivered to me and how much longer I will not be able to use my fireplace.
On 04/25/2013, Mr. [redacted] purchased the Prevue queen bed w/ TV stand. The merchandise was delivered to Mr. [redacted]’s residence on 05/03/2013. On 11/18/2014, Mr. [redacted] notified Store Personnel regarding issues with the TV mechanism. Store Personnel scheduled a Service Technician to visit Mr. [redacted]’s...
residence on 11/14/2014. Unfortunately, we no longer carry the merchandise Mr. [redacted] purchased in April of 2013. Therefore; in the interest of Customer Service, the General Manager has offered to give Mr. [redacted] full in store credit to choose new merchandise. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 11/08/2011, Mr. [redacted] purchased the Roy Serenity queen mattress set. The merchandise was delivered to Mr. [redacted]’s residence on 11/18/2011. On 04/04/2016, Mr. [redacted] notified Store Personnel regarding problems with the Roy Serenity queen mattress. A service technician went out to Mr. [redacted]’s residence...
to view the merchandise for any manufacturer defects. A technician went to Mr. [redacted]’s residence on 04/08/2016. Mr. [redacted] was advised per the technician’s service notes the stains on the mattress does void the mattress warranty. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted] to resolve his complaint. In the interest of Customer Service the General Manger has offered Mr. [redacted] $400.00 in store credit to select new merchandise. If Mr. [redacted] select merchandise above the in store credit of $400.00, Mr. [redacted] will be responsible for the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted] would have to contact Synchrony Bank in regards to her credit. We are unable to change, alter, or cancel Synchrony accounts. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
No one from Value City Furniture has...
contacted me to resolve this matter. There were two attempts to delivery the furniture I ordered. On each occasion they delivered the wrong furniture to my home. In addition, I had to take off work to wait for the delivery, which cost me a days pay of $460.54 per day. Thus, I lost $921.08 of pay because of their error in delivering the wrong furniture. I would like to be compensated for my lost wages or they provide me with a store gift card to cover my lose in pay. Please forward this response and request to Value City Furniture for a prompt response.
Value City understands that the constant pillow exchange is tiring for Mrs. [redacted], and we apologize. The FedEx tracking number for the paisley pillow as requested is 78[redacted]4, and the expected delivery date is 5/31/17 by 10:30 AM. Should Mrs. [redacted] not receive her pillow, she may reject this response or contact the Mechanicsburg, PA Manager directly at ###-###-####. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted]
Dear Revdex.com,This complaint has been resolved by American Signature, to my satisfaction. I would like to close this complaint.
On 12/07/2013, Ms. [redacted] purchased the Cosmo 5-piece counter height dinette. Ms. [redacted] also purchased the Extended Protection Plan. The Extended Protection Plan covered at that time, 3 years on any manufacturer issues. The merchandise was delivered to Ms. Drakeford’s residence on 12/11/2013....
On 02/26/2014 Ms. [redacted] notified Store Personnel regarding problems with the Cosmo counter height dinette chairs. A service technician went out to Ms. Drakeford’s residence completed on 03/11/2014. After receiving Ms. [redacted]’s Revdex.com complaint I reached out to the General Manager. The General Manager has advised that Ms. [redacted] can anticipate a service technician at Ms. Drakeford’s residence on 03/10/2016. Ms. [redacted] should receive a call on 03/09/2016 to schedule the timeframe for the date of service. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I was able to locate two invoices for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. I kindly ask that Ms. [redacted] provide details of the order in which she is referencing so we may address her complaint. Once I am able to...
locate the appropriate invoice, I will follow up with an offer of resolution. If Ms [redacted] has any further questions or concerns she may contact me direct.
On Sun, Dec 4, 2016 at 5:39 AM, Rhonda [redacted] <rv[redacted][email protected]> wrote: I was really shocked at how fast you got things going with Value City furniture! --Their suggestion was to go to the store and pick out another living room suit--we did go to the store and look at them for-- several days in a row and I really couldn't find anything--we finally did pick out another couch and chairs and they delivered the chairs yesterday--(couch on back order-)-but my husband had some sort of allergic reaction from the material of one of the chairs - -I called Value City today and told them and they told me to come back to the store and pick something else out- I asked them if I can just get my money back --but they said no --its exchange only--I'm going to try to go back over there 12/4/20016 to look again--but I am so disappointed in the quality of their furniture that its really hard to find anything decent there. I was looking on the Value City website tonight at their furniture and I see the set that I originally bought has terrible reviews on it--and all the reviews people wrote are the exact same issues that we had!--I couldn't believe it--I guess I should of looked it up before I bought it!--I attached a doc. copy I made of the reviews--just so you have a better idea of the problem-(Monaco leather recliner sofa + chair) -I did receive your letter the other day about closing the case-- I am going to asked you to maybe leave it open- if possible- until this matter is settled---I am going to go back over there and try again to find something that I think will last over a month. I know it was not the managers or anyone's fault that my husband was allergic to the fabric--But the original purchase and issues could of been resolved if they would of just refunded my money right after I bought it for the original purchase of the faulty furniture--We asked the service tech that came out to stuff the furniture--if they have many issues with these living room sets--He said -No--that just with the power recline buttons keep going bad. --Well I thank you again for all your help. Rhonda [redacted]
I have called ###-###-#### twice and...
both times the person on the phone had no idea what I was talking about. Staff from VCF showed up to get table well aware of my issue and did not have the right tools to get the table apart and my table has still not been delivered to my new address and I have not received any additional phone calls from the General Manager from VCF nor has anyone left a message. When and where is my table?
I would like to request that Ms. [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
On 11/10/2016, Ms. [redacted] purchased the Serena Platinum Dresser & Mirror, 2 Serena Platinum Nightstands, and 2 Serena Platinum Chest.After reviewing Ms. [redacted] complaint I have confirmed that compensation has been given to Ms. [redacted] and an exchange in furniture has been set as well. As far...
as the wall damage a claim has been filed and Ms. [redacted] can reach out to the Warehouse manager to seek assistance on her claim for her home.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
[redacted]We strive for accuracy in all our pricing information displayed on our website but unfortunately from time to time errors do occur. We have posted below our terms and conditions from our website pertaining to any errors you may see on the website. We apologize that this happened...
but want to do our best to assist.Our promotion of 20% and free delivery or 60 months financing has currently expired. Based on the situation you went through, we can work with you personally to honor the promotioni we were running during our black Friday sale. We cannot combine offers as they were listed on the website briefly in error but we can extend the correct offer to you only for the inconvenience.Pricing and Other Errors Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. An estimate of the total cost of your order is available in your shopping cart, including any applicable tax, delivery or other fees. The final cost will be available for your review prior you complete your order. While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur. In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.
As of right now the bed has been repaired but it creeks and I am concerned it will break again. I will contact the store again if another problem arises
On 10/02/2015, Ms. [redacted] purchased the Ventana Mist 4-piece sectional. The right arm facing chaise, corner wedge, and armless loveseat was delivered to Ms. [redacted]’s residence on 10/07/2015. Ms. [redacted]’s Ventana Mist sofa is set for delivery on 10/21/2015. Ms. [redacted] spoke with a representative from...
the contract delivery company regarding damage to her floors during delivery. The contract delivery representative has advised Ms. [redacted] to get an estimate to repair the damage to her floors at Ms. [redacted]’s residence. The General Manager has tried to contact Ms. [redacted] to discuss the recent delivery issues and damage to her floors. Ms. [redacted] can contact the General Manager at: 301-731-5090 and advise she is following up on her Revdex.com complaint. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
First the manager at Waldorf contacted me and was advised that no store credit would be any part of a settlement that I would agree to, we further had discussion about Value City refunding the extended protection plan in full due to the fact that it was sold to me under false pretense or at a minimum misrepresented by their sales person. The extended protection would not have applied if the very nature of my damage claim now would have occurred the day after delivery even though the sales person sold me the protection assuring me it would be for seven years without question. In addition to the refund of the protection plan a resonable settlement should be made due to the damaged goods.The manager of Waldorf made an offer that was agreeable to him and I but I am awaiting a call back from him as he stated he would have to obtain final approval from his boss.
On 11/24/2012, Ms. [redacted] purchased the Coronado Chocolate sectional. The merchandise was delivered to Ms. [redacted]’s residence on 11/30/2012.After reviewing Ms. [redacted]’s complaint I have reviewed the photos of her merchandise and the merchandise appears to be cracking and peeling which is not covered...
under her warranty and is considered normal wear and tear. I understand this is an inconvenience and what Value City Furniture can do is offer Ms. [redacted] an in-store credit of $853.99. That would be 40% of Ms. [redacted]’s purchase. She would have 90 days to accept credit and use in store. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 01/01/2011, Ms. [redacted] purchased the Milo Mocha 6 piece home theater sectional, The 2 piece Boston sofa and recliner, the Black Sawhorse Desk, and a 12x31 wall Steel Clock. The merchandise was delivered to Ms. [redacted]’s residence on 01/05/2011. The 6 piece sectional was returned on 1/31/2011. The...
2 piece living room set was returned on 12/30/2011 and replaced with the October 2 piece living room set. After receiving Ms. [redacted]’s complaint I have verified that her merchandise on her invoice was purchased in 2011 and has no warranty. At this time Value City furniture is unable to assist Ms. [redacted] in the damages that are occurring to her merchandise. Ms. [redacted] is outside of the 7 day return policy as well so we will not be refunding or replacing the merchandise.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
it is now October 13, and I have still not received my remote for my tv console fireplace. I had the delivery scheduled two weeks after purchased due to knee surgery. I still have been able to use my fireplace due to only being able to use it manually and I am on crutches trying to get around furniture to do that. I was told that the remote would be sent to me and it's been over two weeks since The service technition told I would have a remote ordered. I still haven't received it or had any contact from value city furniture telling me that it was ordered or on its way to me. I did get a two pack cleaning kit delivered although my receipt does specify a pure promise care kit 12 pack item # 26362. I would like to know the status of my remote control and if it is going to be mailed to me or personally delivered to me and how much longer I will not be able to use my fireplace.
I am not satisfied with this solution. I requested a refund, not a credit for my problem.
On 04/25/2013, Mr. [redacted] purchased the Prevue queen bed w/ TV stand. The merchandise was delivered to Mr. [redacted]’s residence on 05/03/2013. On 11/18/2014, Mr. [redacted] notified Store Personnel regarding issues with the TV mechanism. Store Personnel scheduled a Service Technician to visit Mr. [redacted]’s...
residence on 11/14/2014. Unfortunately, we no longer carry the merchandise Mr. [redacted] purchased in April of 2013. Therefore; in the interest of Customer Service, the General Manager has offered to give Mr. [redacted] full in store credit to choose new merchandise. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 11/08/2011, Mr. [redacted] purchased the Roy Serenity queen mattress set. The merchandise was delivered to Mr. [redacted]’s residence on 11/18/2011. On 04/04/2016, Mr. [redacted] notified Store Personnel regarding problems with the Roy Serenity queen mattress. A service technician went out to Mr. [redacted]’s residence...
to view the merchandise for any manufacturer defects. A technician went to Mr. [redacted]’s residence on 04/08/2016. Mr. [redacted] was advised per the technician’s service notes the stains on the mattress does void the mattress warranty. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted] to resolve his complaint. In the interest of Customer Service the General Manger has offered Mr. [redacted] $400.00 in store credit to select new merchandise. If Mr. [redacted] select merchandise above the in store credit of $400.00, Mr. [redacted] will be responsible for the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted] would have to contact Synchrony Bank in regards to her credit. We are unable to change, alter, or cancel Synchrony accounts. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.