On 12/19/2016, Mrs. [redacted] purchased the Carla Gray sofa. The sofa was picked up from the distribution center on 12/22/16. I have spoken with the store Manager who states they have overnighted the missing pillow to the customer via FedEx. The tracking number for the pillow is 7866 8795 0241....
Unfortunately, because Mrs. [redacted] is outside of her 7-day return policy, we will be unable to honor a refund. However, because Mrs. [redacted] is within her one year manufactures’ warranty, we will be able to service any additional issues she is experiencing with her sofa. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted]
I have confirmed with the store Manager that Ms. [redacted]’s refund was submitted and processed on 03/03/2017, it takes 3-5 business days for the refund to reflect Ms. [redacted]’s [redacted] account. The payment she has made to [redacted] will be refunded to Ms. [redacted] by [redacted] Financials. Value City Furniture has no control on when the payment will be refunded to Ms. [redacted]. She would need to contact [redacted] for further information on refund of payment.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I have confirmed that Ms. [redacted]’s invoice has been cancelled and a full refund has been processed back to her method of payment. At this time no compensation can be offered to Ms. [redacted] due to her cancelling the order. If Ms. [redacted] does not receive a refund within the next 24-48 hours, she is to...
contact American Signature Corporate office.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I was never given this option and I was never told that the store will give me credit in the amount of $473.59. I was told that I will receive a credit in the amount of $180.00. I just don't understand why I paid for warranty and the sales associated told me that the warranty is for if something goes wrong with couch.
On 3/22/2017 Mr. [redacted] purchased the Urban Mist Plush Queen mattress set, the Braden White Queen Upholstered Bed, the Braden White dresser/mirror, the Braden White nightstand, the 6-piece Ryder King Storage Bed, the White River King Mattress, the Bronco Dual Power Recliner, and an additional Ryder...
Nightstand with a USB plug in. The queen mattress and Ryder bedroom suit were delivered on 4/1/2017. The Dual Power Reclining Sofa was delivered on 4/7/2017 and the Braden Queen bed was delivered on 4/20/2017. We have reached out to the store manager who has stated that the delivery for 5/13/17 is confirmed, with a time frame between 12:00 and 2:00 in the afternoon. The items that are to be delivered on this Saturday are the Ryder nightstand with the USB connector, the Braden dresser/mirror and the Braden nightstand. At this time, we are offering the delivery fee to be refunded to Mr. [redacted]’s original method of payment for the inconvenience of everything. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On 3/09/2015 Mr. [redacted] purchased the Vibe Red power recliner. The item was picked up on 3/18/15. Mr. [redacted] did not purchase any additional warranty on his item and has exceeded his one year manufacturer’s warranty. On 5/19/17 the store Manager reached out to Mr. [redacted]r, who stated that he...
has had an electrician fix the issue with his recliner and would call the store back should any issues arise. I apologize for any inconvenience this may have caused Mr. [redacted]r. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H.[redacted] Phone: [redacted] Fax: [redacted] [email protected]
On 01/02/2016, Ms. [redacted] purchased the 5 piece Bandera Sectional. The Merchandise was delivered to Ms. [redacted]’s residence 01/08/2016.After reviewing Ms. [redacted]’s complaint I left a message for her to contact me. She has been offered compensation and a choice to have her recliner picked up for repair...
done in the store. If Ms. [redacted] chooses not to accept offer the other offer we have is a full reselect. Ms. [redacted] is not eligible for a full refund due to her having the merchandise for almost 12 months. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I think it is just reasonable and just because of all the troubles I went through to speaking to two different customer service and the man whho first dealt with my copaling is not only rude but unprofessional, stating tht I need to find a licensed techinician and look at my coouc. The only resolution I will accept is for us to be provded a new couch
Ms.[redacted] purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store.Ms.[redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms.[redacted] with her complaint. Value City Furniture has no legal right...
to exchange, refund or alter an AcceptanceNow contract. Ms.[redacted] will need to contact an AcceptanceNow representative at ###-###-#### or by mail at 5501 Headquarters Dr, Plano, TX 75025.Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow.
About a responded to this message! They are just sending the same message at this point! I want the discount I was promised if I kept the couch and I would like the rest of the pillows! It's been almost 5 months!
On 04/01/2015, Ms. [redacted] purchased the Montero brown 2-piece sectional. The merchandise was delivered to Ms. [redacted]’s residence on 04/10/2015. After receiving Ms. [redacted]’s Revdex.com complaint the General Manager has agreed to give Ms. [redacted] a full refund for the Montero brown...
2-piece sectional. The refund in the amount of $888.08 has been refunded on 02/22/2016 back to the card used at the time of purchase. Ms. [redacted] will need to allow 3-5 business days to receive the refund or can check with her financial institution to release the funds. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further quest ions or concerns she may contact me direct.
Several contact attempts have been made to Ms. [redacted] in regards to picking up her furniture for a full refund. Today Vale City Furniture will be picking up the merchandise and refunding Ms. [redacted] in full. I have not received any follow up emails for Ms. [redacted] since our last conversation...
and I apologize for not giving a response. Once Ms. [redacted]’s furniture is picked up today a refund will be processed and it takes 3-5 business days to reflect her account.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I understand Ms. [redacted]’s frustrations and apologize for any inconvenience she may have experienced. According to Ms. [redacted]’s warranty; the mentioned complaints she has described are not covered under the Simmons Warranty. In the section, “What is excluded under this Warranty” it states; firmness preference, normal body impressions of less than 1 ½ inches, bent border or grid wires and mattresses not used with the proper support. The General Manager has offered as a courtesy to help with these issues; however, her inquiry is not covered under the stated warranty. Additionally, Ms. [redacted] accepted delivery of this mattress on 9/05/2006 and we would be happy in offering a discount on a new mattress if she is interested.
On 03/02/17, Ms. [redacted] purchased the Sapphire Blue Queen mattress set. The merchandise was picked up at the Brookpark-Cleveland location on 3/11/17.I have spoken to the Store Manager at the Brookpark-Cleveland location who stated Ms. [redacted]’s 1-year manufactures warranty is a service warranty,...
the merchandise must be serviced before a replacement can be offered. I have expressed to the Manager that Ms. [redacted] would like to return the box spring, I was informed that Ms. [redacted] is outside of her 7 day return policy so a refund can’t be offered. If Ms. [redacted] would like to return the box spring to the Brookpark-Cleveland location, The Store Manager is willing to replace the box spring for Ms. [redacted].I apologize for any inconvenience Ms. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####
The invoice in which Mr. [redacted] is referencing is under the name [redacted]. On 07/26/2015, Ms. [redacted] purchased the 5-piece Princeton Brown power sectional. This merchandise was delivered to Ms. Straley’s residence on 08/05/2015.I apologize for the continued issues Ms. [redacted] may...
have experienced regarding her merchandise. The General Manager has advised that the merchandise will be picked up today, 10/16/2015 and a full refund will be issued to the Visa Card used to make the purchase.If Ms. [redacted] has any further questions or concerns she may contact me direct.
In September 2014 when I first contacted them regarding the broken recliner and usb port I was advised that someone had to come out. It took 3 weeks later for someone to come out and say yep, it's broken. We'll have to order parts. Once the parts are odered we'll come back out. NOONE ever said they are replacing my couch in September 2014. I had to call in weeks later to find out how long it took for parts to come in. I was advised 4 weeks by the customer service department associate. 4 weeks passed by and I never heard anything. I called back to find out what was going on. I spoke with [redacted] who said she would check with the Dixie Hwy store and call me back. Guess what, she failed to call back just like all the other times I have called in there. I called back two days later and spoke with [redacted] who was the manager. He said he was really busy but he would definitely find out what was going on and call me back on a Saturday. Guess what, he never called me!! I had to contact Revdex.com to get a response from anyone. [redacted] called me several days later to tell me that it could take 12 weeks for the parts to come in or not to come in at all. He told me that when they put furniture out on the floor the manufacturers have already started designing new furniture and most of the time do not have the parts to fix these couches. He told me to come in after the holidays to see if there was another couch we liked and he would make it right. When we visited the store after Christmas we were told by a sales floor associate that we would only had a credit of $1600.00 and if there was a couch we wanted we would have to finance the addtional amount. We left since [redacted] wasn't there to explain the situation. I contacted [redacted] to let him know they wanted to charge us for another couch that we didn't even like! He finally said I can get you the same couch and we'll just swap them out to come in and get it setup. I visisted the store and found out [redacted] had done transferred to another location. The manager [redacted] said it was no problem and setup the delivery of the couch. Two months later the USB port goes out and I contact [redacted] to let him know. He said that someone would be out on March 9th. No one called or showed up so I contact the store and get the wonderul [redacted] again...... who transferred me to the dixie store because she doesn't know how to handle service calls apparently. The female at the Dixie store said you're not scheduled to have anyone come out today. They are coming out Wednesday the 11th. I asked for the time and she wasn't sure what time it would. My husband was home all day and no one came. At this point I was done with Value City! Now, the new couch you brought me in JANUARY 2015 that's not even 6MONTHS OLD is completely broken. The metal bar under the recliner has snapped in HALF! I call the store and get [redacted] who leaves me on hold for 14mins. She says, i'm trying to schedule your service call but I'm having issues can I call you back. I waited 42mins and she never called. I called back to the store and [redacted] said that she was waiting on the manager to talk to me becuase my couch is out of warrantly. How is that even possible if you brought the couch in January 2015 but the warranty expired in December 2014? [redacted] agreed to waive the service call charge for the technician to come out but that doesn't help me with the broken couch the technician cannot fix when he comes out!! I want the couch fixed or the amount left owed on the couch cleared and waived. You can have the couch back!! I will take my business elsewhere!
On 12/19/2016, Mrs. [redacted] purchased the Carla Gray sofa. The sofa was picked up from the distribution center on 12/22/16. I have spoken with the store Manager who states they have overnighted the missing pillow to the customer via FedEx. The tracking number for the pillow is 7866 8795 0241....
Unfortunately, because Mrs. [redacted] is outside of her 7-day return policy, we will be unable to honor a refund. However, because Mrs. [redacted] is within her one year manufactures’ warranty, we will be able to service any additional issues she is experiencing with her sofa. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted]
I have confirmed with the store Manager that Ms. [redacted]’s refund was submitted and processed on 03/03/2017, it takes 3-5 business days for the refund to reflect Ms. [redacted]’s [redacted] account. The payment she has made to [redacted] will be refunded to Ms. [redacted] by [redacted] Financials. Value City Furniture has no control on when the payment will be refunded to Ms. [redacted]. She would need to contact [redacted] for further information on refund of payment.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I have confirmed that Ms. [redacted]’s invoice has been cancelled and a full refund has been processed back to her method of payment. At this time no compensation can be offered to Ms. [redacted] due to her cancelling the order. If Ms. [redacted] does not receive a refund within the next 24-48 hours, she is to...
contact American Signature Corporate office.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I was never given this option and I was never told that the store will give me credit in the amount of $473.59. I was told that I will receive a credit in the amount of $180.00. I just don't understand why I paid for warranty and the sales associated told me that the warranty is for if something goes wrong with couch.
On 3/22/2017 Mr. [redacted] purchased the Urban Mist Plush Queen mattress set, the Braden White Queen Upholstered Bed, the Braden White dresser/mirror, the Braden White nightstand, the 6-piece Ryder King Storage Bed, the White River King Mattress, the Bronco Dual Power Recliner, and an additional Ryder...
Nightstand with a USB plug in. The queen mattress and Ryder bedroom suit were delivered on 4/1/2017. The Dual Power Reclining Sofa was delivered on 4/7/2017 and the Braden Queen bed was delivered on 4/20/2017. We have reached out to the store manager who has stated that the delivery for 5/13/17 is confirmed, with a time frame between 12:00 and 2:00 in the afternoon. The items that are to be delivered on this Saturday are the Ryder nightstand with the USB connector, the Braden dresser/mirror and the Braden nightstand. At this time, we are offering the delivery fee to be refunded to Mr. [redacted]’s original method of payment for the inconvenience of everything. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On 3/09/2015 Mr. [redacted] purchased the Vibe Red power recliner. The item was picked up on 3/18/15. Mr. [redacted] did not purchase any additional warranty on his item and has exceeded his one year manufacturer’s warranty. On 5/19/17 the store Manager reached out to Mr. [redacted]r, who stated that he...
has had an electrician fix the issue with his recliner and would call the store back should any issues arise. I apologize for any inconvenience this may have caused Mr. [redacted]r. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H.[redacted] Phone: [redacted] Fax: [redacted] [email protected]
Consumer called. Complaint is resolved to her satisfaction.
On 01/02/2016, Ms. [redacted] purchased the 5 piece Bandera Sectional. The Merchandise was delivered to Ms. [redacted]’s residence 01/08/2016.After reviewing Ms. [redacted]’s complaint I left a message for her to contact me. She has been offered compensation and a choice to have her recliner picked up for repair...
done in the store. If Ms. [redacted] chooses not to accept offer the other offer we have is a full reselect. Ms. [redacted] is not eligible for a full refund due to her having the merchandise for almost 12 months. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I think it is just reasonable and just because of all the troubles I went through to speaking to two different customer service and the man whho first dealt with my copaling is not only rude but unprofessional, stating tht I need to find a licensed techinician and look at my coouc. The only resolution I will accept is for us to be provded a new couch
Ms.[redacted] purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store.Ms.[redacted] signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms.[redacted] with her complaint. Value City Furniture has no legal right...
to exchange, refund or alter an AcceptanceNow contract. Ms.[redacted] will need to contact an AcceptanceNow representative at ###-###-#### or by mail at 5501 Headquarters Dr, Plano, TX 75025.Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow.
About a responded to this message! They are just sending the same message at this point! I want the discount I was promised if I kept the couch and I would like the rest of the pillows! It's been almost 5 months!
On 04/01/2015, Ms. [redacted] purchased the Montero brown 2-piece sectional. The merchandise was delivered to Ms. [redacted]’s residence on 04/10/2015. After receiving Ms. [redacted]’s Revdex.com complaint the General Manager has agreed to give Ms. [redacted] a full refund for the Montero brown...
2-piece sectional. The refund in the amount of $888.08 has been refunded on 02/22/2016 back to the card used at the time of purchase. Ms. [redacted] will need to allow 3-5 business days to receive the refund or can check with her financial institution to release the funds. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further quest ions or concerns she may contact me direct.
Several contact attempts have been made to Ms. [redacted] in regards to picking up her furniture for a full refund. Today Vale City Furniture will be picking up the merchandise and refunding Ms. [redacted] in full. I have not received any follow up emails for Ms. [redacted] since our last conversation...
and I apologize for not giving a response. Once Ms. [redacted]’s furniture is picked up today a refund will be processed and it takes 3-5 business days to reflect her account.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I understand Ms. [redacted]’s frustrations and apologize for any inconvenience she may have experienced. According to Ms. [redacted]’s warranty; the mentioned complaints she has described are not covered under the Simmons Warranty. In the section, “What is excluded under this Warranty” it states; firmness preference, normal body impressions of less than 1 ½ inches, bent border or grid wires and mattresses not used with the proper support. The General Manager has offered as a courtesy to help with these issues; however, her inquiry is not covered under the stated warranty. Additionally, Ms. [redacted] accepted delivery of this mattress on 9/05/2006 and we would be happy in offering a discount on a new mattress if she is interested.
On 03/02/17, Ms. [redacted] purchased the Sapphire Blue Queen mattress set. The merchandise was picked up at the Brookpark-Cleveland location on 3/11/17.I have spoken to the Store Manager at the Brookpark-Cleveland location who stated Ms. [redacted]’s 1-year manufactures warranty is a service warranty,...
the merchandise must be serviced before a replacement can be offered. I have expressed to the Manager that Ms. [redacted] would like to return the box spring, I was informed that Ms. [redacted] is outside of her 7 day return policy so a refund can’t be offered. If Ms. [redacted] would like to return the box spring to the Brookpark-Cleveland location, The Store Manager is willing to replace the box spring for Ms. [redacted].I apologize for any inconvenience Ms. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####
The invoice in which Mr. [redacted] is referencing is under the name [redacted]. On 07/26/2015, Ms. [redacted] purchased the 5-piece Princeton Brown power sectional. This merchandise was delivered to Ms. Straley’s residence on 08/05/2015.I apologize for the continued issues Ms. [redacted] may...
have experienced regarding her merchandise. The General Manager has advised that the merchandise will be picked up today, 10/16/2015 and a full refund will be issued to the Visa Card used to make the purchase.If Ms. [redacted] has any further questions or concerns she may contact me direct.
In September 2014 when I first contacted them regarding the broken recliner and usb port I was advised that someone had to come out. It took 3 weeks later for someone to come out and say yep, it's broken. We'll have to order parts. Once the parts are odered we'll come back out. NOONE ever said they are replacing my couch in September 2014. I had to call in weeks later to find out how long it took for parts to come in. I was advised 4 weeks by the customer service department associate. 4 weeks passed by and I never heard anything. I called back to find out what was going on. I spoke with [redacted] who said she would check with the Dixie Hwy store and call me back. Guess what, she failed to call back just like all the other times I have called in there. I called back two days later and spoke with [redacted] who was the manager. He said he was really busy but he would definitely find out what was going on and call me back on a Saturday. Guess what, he never called me!! I had to contact Revdex.com to get a response from anyone. [redacted] called me several days later to tell me that it could take 12 weeks for the parts to come in or not to come in at all. He told me that when they put furniture out on the floor the manufacturers have already started designing new furniture and most of the time do not have the parts to fix these couches. He told me to come in after the holidays to see if there was another couch we liked and he would make it right. When we visited the store after Christmas we were told by a sales floor associate that we would only had a credit of $1600.00 and if there was a couch we wanted we would have to finance the addtional amount. We left since [redacted] wasn't there to explain the situation. I contacted [redacted] to let him know they wanted to charge us for another couch that we didn't even like! He finally said I can get you the same couch and we'll just swap them out to come in and get it setup. I visisted the store and found out [redacted] had done transferred to another location. The manager [redacted] said it was no problem and setup the delivery of the couch. Two months later the USB port goes out and I contact [redacted] to let him know. He said that someone would be out on March 9th. No one called or showed up so I contact the store and get the wonderul [redacted] again...... who transferred me to the dixie store because she doesn't know how to handle service calls apparently. The female at the Dixie store said you're not scheduled to have anyone come out today. They are coming out Wednesday the 11th. I asked for the time and she wasn't sure what time it would. My husband was home all day and no one came. At this point I was done with Value City! Now, the new couch you brought me in JANUARY 2015 that's not even 6MONTHS OLD is completely broken. The metal bar under the recliner has snapped in HALF! I call the store and get [redacted] who leaves me on hold for 14mins. She says, i'm trying to schedule your service call but I'm having issues can I call you back. I waited 42mins and she never called. I called back to the store and [redacted] said that she was waiting on the manager to talk to me becuase my couch is out of warrantly. How is that even possible if you brought the couch in January 2015 but the warranty expired in December 2014? [redacted] agreed to waive the service call charge for the technician to come out but that doesn't help me with the broken couch the technician cannot fix when he comes out!! I want the couch fixed or the amount left owed on the couch cleared and waived. You can have the couch back!! I will take my business elsewhere!
What are the other options available for customer against this type of Vendor.