On 02/04/2016, Ms. [redacted] purchased the Townsend tv stand, the Mako cocktail table and end table. The merchandise was delivered to Ms. [redacted] address on 02/10/2016. After receiving Ms. [redacted] Revdex.com complaint we notified Store Personnel regarding Ms. [redacted] complaint. In the interest of...
Customer Service the General Manager has contacted Ms. [redacted] to offer a refund of the delivery fee. The delivery fee was completed today 02/22/2016 in amount of $100. Ms. [redacted] can anticipate the refund back in her account within 3-5 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/05/16, Mrs. [redacted] purchased the Dylan Black Ottoman, 5x8 Black Abstract Rug, Farren Mist Dinning Char, Metal Windmill, and the Avalon Charcoal Accent Chair. The merchandise was picked up on 12/07/16.After receiving Mrs. [redacted]’s complaint I have reached out to the Vendor and have been informed...
that we can longer get the legs for Mrs. [redacted]’s chair. I have left a voice mail for Mrs. [redacted] to contact me regarding a refund or reselect to another chair.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I apologize that Mr. [redacted] did not receive a follow up contact regarding his complaint. I have been advised that we are scheduled to pick up Mr. [redacted]’ merchandise on 05/14/2015 because he is unable to choose an alternate set from our current collection. Mr. [redacted] will receive a full refund once the merchandise has been returned.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 5/26/16, Ms. [redacted] purchased the Canal St. Firm Queen Mattress Set and the Aubrey Gray Queen Upholstered Bed. The mattress set was delivered to Ms. [redacted]’s residence on 6/18/16 and the upholstered bed was delivered to the same residence on 9/17/16.Ms. [redacted] has been in direct contact with...
management within our Customer Care department and we are working with the Store Manager to resolve the issue at hand. We are currently working with a third party to have Ms. [redacted]’s furniture removed from her home. We will be in contact with Ms. [redacted] to discuss the date and time that works best for her, as well as the preparation for the furniture removal process.We apologize for any inconvenience Ms. [redacted] may have experienced.
On 02/05/2013, Ms. [redacted] purchased the Serenity mattress/boxspring and financed her purchase with a line of credit through [redacted] Bank. Unfortunately, the Serenity set was discontinued before Ms. [redacted] received her delivery. Store Personnel advised Ms. [redacted] that she would need...
to choose replacement merchandise. Ms. [redacted] refused replacement merchandise and requested a cancellation of her order on 04/10/2013. At that time, Ms. [redacted] received a full refund in the form of a refund check to use at her discretion or apply to her line of credit with [redacted] Bank.According to Ms. [redacted]’s invoice #[redacted], the amount of $761.24 was financed with deferred interest for 12 months. If the charged amount was not paid off after the promotion period of 12 months, interest would be assessed. Unfortunately, Value City will not be responsible for any terms and conditions set forth by [redacted] Bank. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 6/8/17 Mr. [redacted] purchased the 5-piece Destin Sangria outdoor patio set. The order has since been cancelled and a refund is being processed for Mr. [redacted]. While we strive for accuracy in the pricing displayed on this website we provide, errors can occur. In cases where such errors do occur, we...
expressly reserve the right not to honor pricing errors on this website when accepting an order online. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 10/18/13, Mr. / Ms. [redacted] purchased the Magellan Black 4 piece power sectional. The furniture was delivered to Mr. / Ms. [redacted]’s residence on 11/1/16. Unfortunately, service will not be provided if the merchandise has been relocated to a location outside of the warranty administrator’s...
service area. Value City furniture is only required to provide service within a 50-100 mile radius of the store location. If Mr. /Ms. [redacted] would like the furniture serviced, they may bring the merchandise to the closest store.I apologize for any inconvenience Mr. / Ms. [redacted] may have experienced. If Mr. / Ms. [redacted] have any further questions or concerns they may contact me direct.
The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
Consumer called Revdex.com and advised that he has not received the $150 refund agreed to through Revdex.com complaint process. He would like the refund in the form of a check since he has paid off the credit card he put it on.
Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to choose new merchandise with in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise. Once the new merchandise has been selected Store Personnel will arrange the delivery and pickup the damaged merchandise. If Ms. [redacted] choose merchandise that costs more than her original purchase, she will be responsible for paying the difference. I apologize for any inconvenience Ms.[redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10944262, and find the resolution is...
After reviewing Mr. [redacted]s complaint I have been informed that a certified technician is visiting his residence to inspect the cracking and peeling. If Ms. [redacted]s merchandise is in good condition besides the cracking and peeling Value City Furniture will offer him a full replacement on his...
item. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
On 02/20/2015, Mr. [redacted] purchased the Orlando Gray 6-Piece sectional. The merchandise was delivered on 03/03/2015. Upon delivery, Mr. [redacted] advised notified Store Personnel regarding two of the Orlando recliners were not reclining. Mr. [redacted] was scheduled for a service appointment that was...
completed on 05/27/2015. At this time Mr. [redacted] was advised that we would need to replace the mechanism on one of the Orlando recliners. The repair to replace the mechanism was completed on 09/02/2015. In the interest of Customer Service, the General Manager has completed the exchange regarding the damage to the additional Orlando recliner on 09/17/2015. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/02/2015, Ms. [redacted] purchased the Neo Classic 5-piece bedroom set, the Canal St. firm queen mattress and boxspring and the Collette sofa. This merchandise was delivered to Ms. [redacted]’ residence, with the exception of the Collette sofa on 04/08/2015.I apologize for the frustrations Ms. [redacted]...
has experienced regarding the availability of the sofa. I have been informed that Ms. [redacted] has cancelled the Collette sofa from her order and has received a refund. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/25/17 Ms. [redacted] placed a price hold order for the Gabe Ivory sofa as well as the Venn Gray accent chair. At the time of her purchase, Ms. [redacted]’s card was charged for the full amount of 1082.47. On 6/25/17 the total amount of 1057.47 was refunded back to Ms. [redacted]’s Visa. I have checked...
with our refund department who confirms that the amount has been reversed and released from our payment center. Ms. [redacted] will need to contact her financial institution to process the refund back any quicker than the allotted 3-5 business days. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
First my name isn't miss [redacted], another slap in the face. I didn't receive a 10% discount the item went on sale and as a business you have to honor that sale within 14 of purchase per your policy, and according to Robert. Second I was credited delivery, which I wasn't disclosed why they made it seem like that was standard during exchanges. Even if she didn't tell me a set amount she told me some compensation could be discussed and a store gift card is not the compensation I desired for broken merchandise being delivered to my home and then it being put together incorrectly. A 50 credit to my account would suite a paying customer much better.
Regards,
[redacted]
I am beyond disappointed with the customer service your are offering. When this original purchase was made, the sales women, Lory M[redacted] ensured me, that if I purchased the insurance it would not be a problem if I relocated. The first issue happened with this couch only weeks after I made the purchase. My initial claim was to have a cushion casing replaced. A month later, I received a new casing that was not even close to the fabric, pattern, or color of my actual couch. I spent time back and forth, emailing new pictures and being told that it would eventually be the same color...absolutely absurd to say if these people had actually looked at the photos I was asked to send in. I was then told by Pure Promise, the store was to blame and they sent the incorrect casing. I imagine someone has the correct model on file of what I purchased, and offered numerous times to give them the information from my receipt. I then spoke with the store in Liverpool, Audrey or Aubrey and she actually had to nerve to laugh during our conversation and tell me numerous times that she cannot help me (I asked for her last name, she said she is the only one in the store, and for the corporate office number). She then blamed Pure Promise that it was their fault for the incorrect casing. I was told by Pure Promise that I had to contact the store, and then this Audrey supervisor told me I had to call Pure Promise, since they want to hear from the customer not the store. There is obviously a disconnect between these two businesses, if I am being told two different things. This issue was from November and each time I have called, I was told they would take care of it, it is now April and still never received the correct casing, or even contacted to follow up about the matter Why did I purchase this insurance if I am not able to get service or even speak to someone who has answers??? The frame then broke on the arm rest, and a technician through Paladio then came to my house in Massachusetts to enforce a 2x4 in the arm rest for the proper support. I expressed to the technician that the same thing had happened to the other arm rest, and he said to call for a new appointment since he did not have the time to complete the other side....technician was suppose to arrive between 1pm-3pm and did not show up until after 5pm. I left work early that day, spent countless hours trying to get a technician to come back here to fix the other side, and get the actual correct casing. The Pure Promise insurance was not helpful, one representative said she never heard of Paladio. No one knows who even came to my house to fix this issue then? I called customer service at the corporate center for Valu City Furniture and explained how frustrated I was, being sent back and forth, basically being told something different each time. While I was on the phone with customer service rep at Valu City Furniture, I was told me she was trying to call pure promise to get the full detail. I was put on hold numerous times, and then finally was told she would call me back since she was unable to get in touch with anyone...of course I did not get a call back. After filing a complaint with the Revdex.com, I finally get a response and you are offering to give me a full refund on the couch and insurance if I bring the item back to the store. After reading every report and claim I filed, it is clear that I live 2.5 hours from the location to where I bought this couch from, and so disappointed that after spending $1,112.37 on this, that is the solution I have. I do not have a truck, that would mean I would need to rent a UHaul, pay for gas, and drive a total of 5 hours to be able to get my money refunded. Why is the casing not replaceable, and why can a techinician not revisit my location? I have spent countless hours and research on who the correct person is to talk to about this. This is by far the worst purchase experience I have had in my life, I do not know how a company can continue with such poor customer service across the whole organization. I have been ignored, hung up on, asked to speak to a supervisor, regional manager, etc. and have gotten no where. I cannot imagine the CEO and President, Jay and Jonathan S[redacted] of Valu City Furniture would accept such poor customer service. Jonathan's statement on the website..."Our mission is to make furniture shopping easy and to help customers like you find the perfect furniture. The furniture that sets the scene for life from your first apartment to an empty nest and every laugh, smile, and dream in between… the furniture that is your perfect piece." This experience has been far from that message stated on the website. If the family that owns this company saw how there customers are in fact treated with such unprofessional mannerisms, I am positive they would not be impressed with the solution being offered...I assure you I am not. There have been 399 claims filed to the Revdex.com within the past 12 months, most of them being product/service complaints and I can see why. I am willing to speak with you to resolve this complaint, and if you do not have a realistic resolution, I would like the contact information of your supervisor.
I would like to request that Ms.[redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Please advise on what I need to do in order to receive the store credit at my local store.
On 2/13/15 Mrs. [redacted] purchased the Princeton Brown 5 piece power sectional and the Harbor Pointe 5 piece counter height dining room set. Mrs. [redacted] received delivery of the dining room set on 3/20/15 and the sectional on 3/25/15.Upon reviewing Mrs. [redacted]’s complaint filed through the Better...
Business Bureau, the General Manager was contacted. The General Manager spoke with Mrs. [redacted] and an exchange of the left arm facing power console loveseat portion of the sectional has been arranged. The exchange took place on 7/6/16.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 02/04/2016, Ms. [redacted] purchased the Townsend tv stand, the Mako cocktail table and end table. The merchandise was delivered to Ms. [redacted] address on 02/10/2016. After receiving Ms. [redacted] Revdex.com complaint we notified Store Personnel regarding Ms. [redacted] complaint. In the interest of...
Customer Service the General Manager has contacted Ms. [redacted] to offer a refund of the delivery fee. The delivery fee was completed today 02/22/2016 in amount of $100. Ms. [redacted] can anticipate the refund back in her account within 3-5 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/05/16, Mrs. [redacted] purchased the Dylan Black Ottoman, 5x8 Black Abstract Rug, Farren Mist Dinning Char, Metal Windmill, and the Avalon Charcoal Accent Chair. The merchandise was picked up on 12/07/16.After receiving Mrs. [redacted]’s complaint I have reached out to the Vendor and have been informed...
that we can longer get the legs for Mrs. [redacted]’s chair. I have left a voice mail for Mrs. [redacted] to contact me regarding a refund or reselect to another chair.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I apologize that Mr. [redacted] did not receive a follow up contact regarding his complaint. I have been advised that we are scheduled to pick up Mr. [redacted]’ merchandise on 05/14/2015 because he is unable to choose an alternate set from our current collection. Mr. [redacted] will receive a full refund once the merchandise has been returned.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 5/26/16, Ms. [redacted] purchased the Canal St. Firm Queen Mattress Set and the Aubrey Gray Queen Upholstered Bed. The mattress set was delivered to Ms. [redacted]’s residence on 6/18/16 and the upholstered bed was delivered to the same residence on 9/17/16.Ms. [redacted] has been in direct contact with...
management within our Customer Care department and we are working with the Store Manager to resolve the issue at hand. We are currently working with a third party to have Ms. [redacted]’s furniture removed from her home. We will be in contact with Ms. [redacted] to discuss the date and time that works best for her, as well as the preparation for the furniture removal process.We apologize for any inconvenience Ms. [redacted] may have experienced.
On 02/05/2013, Ms. [redacted] purchased the Serenity mattress/boxspring and financed her purchase with a line of credit through [redacted] Bank. Unfortunately, the Serenity set was discontinued before Ms. [redacted] received her delivery. Store Personnel advised Ms. [redacted] that she would need...
to choose replacement merchandise. Ms. [redacted] refused replacement merchandise and requested a cancellation of her order on 04/10/2013. At that time, Ms. [redacted] received a full refund in the form of a refund check to use at her discretion or apply to her line of credit with [redacted] Bank.According to Ms. [redacted]’s invoice #[redacted], the amount of $761.24 was financed with deferred interest for 12 months. If the charged amount was not paid off after the promotion period of 12 months, interest would be assessed. Unfortunately, Value City will not be responsible for any terms and conditions set forth by [redacted] Bank. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 6/8/17 Mr. [redacted] purchased the 5-piece Destin Sangria outdoor patio set. The order has since been cancelled and a refund is being processed for Mr. [redacted]. While we strive for accuracy in the pricing displayed on this website we provide, errors can occur. In cases where such errors do occur, we...
expressly reserve the right not to honor pricing errors on this website when accepting an order online. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 10/18/13, Mr. / Ms. [redacted] purchased the Magellan Black 4 piece power sectional. The furniture was delivered to Mr. / Ms. [redacted]’s residence on 11/1/16. Unfortunately, service will not be provided if the merchandise has been relocated to a location outside of the warranty administrator’s...
service area. Value City furniture is only required to provide service within a 50-100 mile radius of the store location. If Mr. /Ms. [redacted] would like the furniture serviced, they may bring the merchandise to the closest store.I apologize for any inconvenience Mr. / Ms. [redacted] may have experienced. If Mr. / Ms. [redacted] have any further questions or concerns they may contact me direct.
The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
Consumer called Revdex.com and advised that he has not received the $150 refund agreed to through Revdex.com complaint process. He would like the refund in the form of a check since he has paid off the credit card he put it on.
Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to choose new merchandise with in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise. Once the new merchandise has been selected Store Personnel will arrange the delivery and pickup the damaged merchandise. If Ms. [redacted] choose merchandise that costs more than her original purchase, she will be responsible for paying the difference. I apologize for any inconvenience Ms.[redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10944262, and find the resolution is...
satisfactory to me.
Regards,
Michelle Lynch
After reviewing Mr. [redacted]s complaint I have been informed that a certified technician is visiting his residence to inspect the cracking and peeling. If Ms. [redacted]s merchandise is in good condition besides the cracking and peeling Value City Furniture will offer him a full replacement on his...
item. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
On 02/20/2015, Mr. [redacted] purchased the Orlando Gray 6-Piece sectional. The merchandise was delivered on 03/03/2015. Upon delivery, Mr. [redacted] advised notified Store Personnel regarding two of the Orlando recliners were not reclining. Mr. [redacted] was scheduled for a service appointment that was...
completed on 05/27/2015. At this time Mr. [redacted] was advised that we would need to replace the mechanism on one of the Orlando recliners. The repair to replace the mechanism was completed on 09/02/2015. In the interest of Customer Service, the General Manager has completed the exchange regarding the damage to the additional Orlando recliner on 09/17/2015. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/02/2015, Ms. [redacted] purchased the Neo Classic 5-piece bedroom set, the Canal St. firm queen mattress and boxspring and the Collette sofa. This merchandise was delivered to Ms. [redacted]’ residence, with the exception of the Collette sofa on 04/08/2015.I apologize for the frustrations Ms. [redacted]...
has experienced regarding the availability of the sofa. I have been informed that Ms. [redacted] has cancelled the Collette sofa from her order and has received a refund. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/25/17 Ms. [redacted] placed a price hold order for the Gabe Ivory sofa as well as the Venn Gray accent chair. At the time of her purchase, Ms. [redacted]’s card was charged for the full amount of 1082.47. On 6/25/17 the total amount of 1057.47 was refunded back to Ms. [redacted]’s Visa. I have checked...
with our refund department who confirms that the amount has been reversed and released from our payment center. Ms. [redacted] will need to contact her financial institution to process the refund back any quicker than the allotted 3-5 business days. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
First my name isn't miss [redacted], another slap in the face. I didn't receive a 10% discount the item went on sale and as a business you have to honor that sale within 14 of purchase per your policy, and according to Robert. Second I was credited delivery, which I wasn't disclosed why they made it seem like that was standard during exchanges. Even if she didn't tell me a set amount she told me some compensation could be discussed and a store gift card is not the compensation I desired for broken merchandise being delivered to my home and then it being put together incorrectly. A 50 credit to my account would suite a paying customer much better.
Regards,
[redacted]
I am beyond disappointed with the customer service your are offering. When this original purchase was made, the sales women, Lory M[redacted] ensured me, that if I purchased the insurance it would not be a problem if I relocated. The first issue happened with this couch only weeks after I made the purchase. My initial claim was to have a cushion casing replaced. A month later, I received a new casing that was not even close to the fabric, pattern, or color of my actual couch. I spent time back and forth, emailing new pictures and being told that it would eventually be the same color...absolutely absurd to say if these people had actually looked at the photos I was asked to send in. I was then told by Pure Promise, the store was to blame and they sent the incorrect casing. I imagine someone has the correct model on file of what I purchased, and offered numerous times to give them the information from my receipt. I then spoke with the store in Liverpool, Audrey or Aubrey and she actually had to nerve to laugh during our conversation and tell me numerous times that she cannot help me (I asked for her last name, she said she is the only one in the store, and for the corporate office number). She then blamed Pure Promise that it was their fault for the incorrect casing. I was told by Pure Promise that I had to contact the store, and then this Audrey supervisor told me I had to call Pure Promise, since they want to hear from the customer not the store. There is obviously a disconnect between these two businesses, if I am being told two different things. This issue was from November and each time I have called, I was told they would take care of it, it is now April and still never received the correct casing, or even contacted to follow up about the matter Why did I purchase this insurance if I am not able to get service or even speak to someone who has answers??? The frame then broke on the arm rest, and a technician through Paladio then came to my house in Massachusetts to enforce a 2x4 in the arm rest for the proper support. I expressed to the technician that the same thing had happened to the other arm rest, and he said to call for a new appointment since he did not have the time to complete the other side....technician was suppose to arrive between 1pm-3pm and did not show up until after 5pm. I left work early that day, spent countless hours trying to get a technician to come back here to fix the other side, and get the actual correct casing. The Pure Promise insurance was not helpful, one representative said she never heard of Paladio. No one knows who even came to my house to fix this issue then? I called customer service at the corporate center for Valu City Furniture and explained how frustrated I was, being sent back and forth, basically being told something different each time. While I was on the phone with customer service rep at Valu City Furniture, I was told me she was trying to call pure promise to get the full detail. I was put on hold numerous times, and then finally was told she would call me back since she was unable to get in touch with anyone...of course I did not get a call back. After filing a complaint with the Revdex.com, I finally get a response and you are offering to give me a full refund on the couch and insurance if I bring the item back to the store. After reading every report and claim I filed, it is clear that I live 2.5 hours from the location to where I bought this couch from, and so disappointed that after spending $1,112.37 on this, that is the solution I have. I do not have a truck, that would mean I would need to rent a UHaul, pay for gas, and drive a total of 5 hours to be able to get my money refunded. Why is the casing not replaceable, and why can a techinician not revisit my location? I have spent countless hours and research on who the correct person is to talk to about this. This is by far the worst purchase experience I have had in my life, I do not know how a company can continue with such poor customer service across the whole organization. I have been ignored, hung up on, asked to speak to a supervisor, regional manager, etc. and have gotten no where. I cannot imagine the CEO and President, Jay and Jonathan S[redacted] of Valu City Furniture would accept such poor customer service. Jonathan's statement on the website..."Our mission is to make furniture shopping easy and to help customers like you find the perfect furniture. The furniture that sets the scene for life from your first apartment to an empty nest and every laugh, smile, and dream in between… the furniture that is your perfect piece." This experience has been far from that message stated on the website. If the family that owns this company saw how there customers are in fact treated with such unprofessional mannerisms, I am positive they would not be impressed with the solution being offered...I assure you I am not. There have been 399 claims filed to the Revdex.com within the past 12 months, most of them being product/service complaints and I can see why. I am willing to speak with you to resolve this complaint, and if you do not have a realistic resolution, I would like the contact information of your supervisor.
I would like to request that Ms.[redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Please advise on what I need to do in order to receive the store credit at my local store.
On 2/13/15 Mrs. [redacted] purchased the Princeton Brown 5 piece power sectional and the Harbor Pointe 5 piece counter height dining room set. Mrs. [redacted] received delivery of the dining room set on 3/20/15 and the sectional on 3/25/15.Upon reviewing Mrs. [redacted]’s complaint filed through the Better...
Business Bureau, the General Manager was contacted. The General Manager spoke with Mrs. [redacted] and an exchange of the left arm facing power console loveseat portion of the sectional has been arranged. The exchange took place on 7/6/16.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.