Sign in

Value City Furniture, Inc.

Sharing is caring! Have something to share about Value City Furniture, Inc.? Use RevDex to write a review
Reviews Value City Furniture, Inc.

Value City Furniture, Inc. Reviews (1642)

The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues.  Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10944262, and find the resolution is...

satisfactory to me.
Regards,
Michelle Lynch

On 10/18/13, Mr. / Ms. [redacted] purchased the Magellan Black 4 piece power sectional. The furniture was delivered to Mr. / Ms. [redacted]’s residence on 11/1/16. Unfortunately, service will not be provided if the merchandise has been relocated to a location outside of the warranty administrator’s...

service area.  Value City furniture is only required to provide service within a 50-100 mile radius of the store location.  If Mr. /Ms. [redacted] would like the furniture serviced, they may bring the merchandise to the closest store.I apologize for any inconvenience Mr. / Ms. [redacted] may have experienced.  If Mr. / Ms. [redacted] have any further questions or concerns they may contact me direct.

On 09/12/2015, Mr. [redacted] pur[redacted]d the Serenity Queen bed and the Rejuvenate Queen mattress. Mr. [redacted] also pur[redacted]d the Phyllo Black sofa lounger. Mr. [redacted] arrived to the store to pick up the merchandise on 09/29/2015. At that time Mr. [redacted] was advised that the Phyllo Black sofa lounger did not...

ship to the store for pickup. Mr. [redacted] requested a refund for the Phyllo Black sofa lounger. According to our contract with Mastercard, we must process refunds to the original form of payment used to make the pur[redacted]. In compliance with our contract, Mr. [redacted]’s refund was issued to his original form of payment on 09/29/2015. On 10/01/2015, Mr. [redacted] notified Store Personnel regarding the Serenity Queen bed did not have hardware to assemble the merchandise. At that time Mr. [redacted] was advised we would order the hardware to resolve the merchandise issues. Mr. [redacted] was advised that the hardware would arrive at the store on 10/07/2015, and we will immediately send the hardware overnight to make sure he receives the hardware in a timely manner. After speaking with the General Manager has advised the hardware will arrive to the store on 10/08/2015. In the interest of Customer Service, the General Manager has offered to overnight the hardware for the Serenity queen bed on 10/08/2015 to arrive to Mr. [redacted] on 10/09/2015. The General Manager has also offered to discount Mr. [redacted]’s order in the amount of $100 for the inconvenience. Mr. [redacted]’s refund was issued to his original form of payment on 10/05/2015. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.

Consumer called Revdex.com and advised that he has not received the $150 refund agreed to through Revdex.com complaint process. He would like the refund in the form of a check since he has paid off the credit card he put it on.

Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to choose new merchandise with in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise. Once the new merchandise has been selected Store Personnel will arrange the delivery and pickup the damaged merchandise. If Ms. [redacted] choose merchandise that costs more than her original purchase, she will be responsible for paying the difference. I apologize for any inconvenience Ms.[redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.

After reviewing Mr. [redacted]s complaint I have been informed that a certified technician is visiting his residence to inspect the cracking and peeling. If Ms. [redacted]s merchandise is in good condition besides the cracking and peeling Value City Furniture will offer him a full replacement on his...

item. I apologize for any inconvenience Mr. [redacted] may have experienced.  If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com

On 4/30/16, Mr. [redacted] placed an order for the Nolan Chocolate dual reclining loveseat and the Dakota Java reclining sofa to replace the original Dakota Java reclining sofa that was purchased on 9/13/14 and delivered on 9/19/14.Upon reviewing Mr. [redacted]’s inquiry, we have contacted the General...

Manager. In the interest of customer service, the General Manager is allowing him to reselect to another recliner and Mr. [redacted] will receive free delivery for the new furniture that will be delivered. Mr. [redacted] has been made aware of this offer and will visit the store location to finalize all plans.I apologize for any inconvenience Mr. [redacted] may have experienced.  If Mr. [redacted] has any further questions or concerns he may contact me direct.

On 02/05/2013, Ms. [redacted] purchased the Serenity mattress/boxspring and financed her purchase with a line of credit through [redacted] Bank.  Unfortunately, the Serenity set was discontinued before Ms. [redacted] received her delivery.  Store Personnel advised Ms. [redacted] that she would need...

to choose replacement merchandise.  Ms. [redacted] refused replacement merchandise and requested a cancellation of her order on 04/10/2013.  At that time, Ms. [redacted] received a full refund in the form of a refund check to use at her discretion or apply to her line of credit with [redacted] Bank.According to Ms. [redacted]’s invoice #[redacted], the amount of $761.24 was financed with deferred interest for 12 months.  If the charged amount was not paid off after the promotion period of 12 months, interest would be assessed.  Unfortunately, Value City will not be responsible for any terms and conditions set forth by [redacted] Bank. I apologize for any inconvenience Ms. [redacted] may have experienced.  If Ms. [redacted] has any further questions or concerns she may contact me direct.

The invoice in which Mr. [redacted] is referencing is under the name [redacted]. Mr. [redacted] notified Store Personnel regarding delivery of the exchange merchandise delivered to Ms. [redacted]’s residence on 11/05/15. Mr. [redacted] advised the Princeton armless chair and the reclining chaise had no padding. The General Manager has advised Ms. [redacted] can anticipate the delivery of her exchange merchandise at her residence on 11/12/15. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.

Mr. [redacted] has spoken with multiple members of the management team in our Corporate Office regarding his issue. They have confirmed with him that this pricing error is companywide and his refund has been processed back to his original method of payment. In the Terms and Conditions on our website, it states: In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Mr. [redacted] was contacted promptly after the mistake was realized, and per our Terms and Conditions, his order was cancelled and his refund was processed. I apologize for any inconvenience this may have caused Mr. [redacted]. We have recorded his complaint and we will contact Mr. [redacted] if we have any further questions or concerns. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]

On 28/11/2018, Ms. [redacted] made her purchase at one of our Value City Furniture store locations. The furniture was delivered to Ms. [redacted]’s residence on 2/24/2018.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Ms. [redacted] spoke with the General...

Manager on 3/1/2018 and the issues with the delivery have been resolved. The property damage claims are being addressed by the General Manager as well. If Ms. [redacted] has any further questions or concerns, she can contact the sore location’s General Manager at ###-###-####. She can also contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com

On 2/13/15 Mrs. [redacted] purchased the Princeton Brown 5 piece power sectional and the Harbor Pointe 5 piece counter height dining room set. Mrs. [redacted] received delivery of the dining room set on 3/20/15 and the sectional on 3/25/15.Upon reviewing Mrs. [redacted]’s complaint filed through the Better...

Business Bureau, the General Manager was contacted. The General Manager spoke with Mrs. [redacted] and an exchange of the left arm facing power console loveseat portion of the sectional has been arranged. The exchange took place on 7/6/16.I apologize for any inconvenience Mrs. [redacted] may have experienced.  If Mrs. [redacted] has any further questions or concerns she may contact me direct.

I accept this response, providing the replacement furniture to be delivered will be free of defects.

I was unable to locate an invoice for [redacted] regarding his complaint. In order to investigate his complaint further, I will need additional information. Name on Invoice Phone Number on Invoice Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of...

resolution. If [redacted] has any further questions, he may contact me directly.   Sincerely,   Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]

On 01/30/2016, Ms. [redacted] purchased the Rialto Onyx 2-piece chaise sectional. Ms. [redacted] was advised that the merchandise would not fit into her home. Ms. [redacted] was advised to come back into the store to select new merchandise that will fit in her home. Ms. [redacted] cancelled the order and...

received a full refund of $995.07 completed on 02/06/2016. After receiving Ms. [redacted] Revdex.com complaint the General Manager contacted Ms. [redacted]. The General Manager has advised that Ms. [redacted] will return to the store to purchase new merchandise. Ms. [redacted] was advised by the General Manager that he would work with her in store to choose merchandise that is perfect to fit into her home. The General Manager also advised Ms. [redacted] he will work with the best of our delivery team to make sure Ms. [redacted] has the best experience. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.

I would love to be shown that they do value me as a customer. Possibly that would be shown by offering me a discount on a new couch with free delivery for all of my troubles.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Please advise on what I need to do in order to receive the store credit at my local store.

I would like to request that Ms.[redacted] submit pictures to the Revdex.com of the issues she is having with the furniture.  Please send pictures of the specific issues and then a picture of the furniture as a whole.

On 02/07/2013, Mr. [redacted] purchased the Tillman Plush queen mattress set as a replacement for his original mattress delivered on 9/17/2009.  The Tillman Plush mattress set was delivered to Mr. [redacted]’s residence on 02/13/2013.I apologize for any inconvenience Mr. [redacted] may have...

received regarding his merchandise.  According to Ms. [redacted]’s warranty; Simmons® products that are stained, soiled, or infested with vermin, even if defective, will not be covered.  For health and safety reasons, Simmons may not be able to inspect these products to assess whether covered by the warranty, in which case, Simmons reserves the right to deny warranty coverage. However, in the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit.  Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange.  If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.  Mr. [redacted] has also agreed that his new merchandise will not have a warranty.

Check fields!

Write a review of Value City Furniture, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Value City Furniture, Inc. Rating

Overall satisfaction rating

Add contact information for Value City Furniture, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated