I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to the store Manager at ###-###-####. Sincerely, Marian H[redacted]
An Email was not received to answer you back. Could you please send that email that I may open and see what their {Value City Furniture} result answer was. They have yet to refund my 562.00 dollars and I am planning to submit a complaint with the Attorney General. Thank You
The Assistant Manager has reached out to Mrs. [redacted] regarding her inquiry. Ms. [redacted] is scheduled for service on all her requested pieced on 7/7/2015. I apologize for any inconvenience Mr. or Mrs. [redacted] may have experienced. If either has any further questions or concerns they may...
Ms. [redacted] purchased through the Acceptance NOW program. We are unable to provide the $200 credit on the order or a gift card for Acceptance NOW orders. We have notated the original order regarding the store credit and Ms. Palmer can use the $200 store credit on any merchandise within our store.
On 9/23/12, Mrs. [redacted] purchased the Galveston Chocolate reclining sofa with drop table and the Galveston Chocolate rocker recliner. Mrs. [redacted] received her furniture on 9/28/12.Mrs. James’ complaint through the Revdex.com has been addressed with the General Manager. His office has...
contacted Mrs. [redacted] in reference to the issue with the furniture and a service call has been scheduled for 7/1/16 for an inspection to be completed. Once the service technician has inspected the merchandise, he/she will report to the General Manager and Mrs. [redacted] will be contacted with the next course of action from that point. Mrs. [redacted] will be contacted 1-2 days prior to the scheduled service date with a time frame that the technician will visit her home.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 02/05/2016, Ms. [redacted]s purchased the Cordoba Chocolate 2 piece sectional. The Merchandise was delivered to Ms. [redacted]’s residence on 02/11/2016. After reviewing Ms. [redacted]’s complaint I have spoken with the store Manager who has stated that Ms. [redacted]’s can have a full reselect for her 2...
piece sectional. That means Ms. [redacted]’s can go into the store and pick a new sectional at the original cost of the sectional. At this time a refund can’t be granted for Ms. [redacted]’s due to her having the furniture past the 7 day return policy time frame. I apologize for any inconvenience Ms. [redacted]s may have experienced. If Ms. [redacted]s has any further questions or concerns she may contact me direct.
On 5/30/16, Ms. [redacted] purchased the Ruby Bay Ultra plush king mattress, the Rize adjustable base, and an iProtect king mattress protector. The delivery of the furniture was scheduled for 6/3/16 but the mattress was returned to the store location at the request of Ms. [redacted] due to damages.The...
store location has brought an exchange of the same mattress to Ms. Pollacci’s residence on 6/10/16. This issue is considered resolved at this time.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 1/9/14, Ms. [redacted] purchased the Vista Taupe 2-piece sectional and the Campaign 3 pack table set. The furniture was delivered to Mrs. [redacted]’s residence on 1/10/17. The following is what has transpired since that date of filing of this complaint: · June 09, 2017 We responded with the following : Ms. [redacted] has been in contact with our corporate office since 5/16/17, including speaking with myself. I have contacted our Market Leader in reference to the concerns that Mrs. [redacted] has presented. Our Market Leader, along with leadership in our Corporate Office and store location, feel that it is best to offer Mrs. [redacted] a prorated amount of $582.59 as an in-store credit, based on the length of time that Mrs. [redacted] has had possession of the furniture and the amount that Mrs. [redacted] initially paid for the 2-piece sectional. If Mrs. [redacted] accepts this offer, then she can contact our store location’s management in Altamonte Springs, Florida at 407-571-0529. Mrs. [redacted] can also contact Customer Care at 1-888-751-8552. · On June 13, 2017 - Ms. [redacted] rejected that response. · On July 15, 2017 - Ms. [redacted] accepted the offer through the Value City Store # 408 in Altamonte Springs, FL · On September 20, 2017 – the new sofa Ms. [redacted] chose was delivered to her home. Therefore, we consider the matter closed. Sincerely, Brandy L[redacted]
On 02/07/2013, Mr. [redacted] purchased the Tillman Plush queen mattress set as a replacement for his original mattress delivered on 9/17/2009. The Tillman Plush mattress set was delivered to Mr. [redacted]’s residence on 02/13/2013.I apologize for any inconvenience Mr. [redacted] may have...
received regarding his merchandise. According to Ms. [redacted]’s warranty; Simmons® products that are stained, soiled, or infested with vermin, even if defective, will not be covered. For health and safety reasons, Simmons may not be able to inspect these products to assess whether covered by the warranty, in which case, Simmons reserves the right to deny warranty coverage. However, in the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. Mr. [redacted] has also agreed that his new merchandise will not have a warranty.
I was unable to locate an invoice for [redacted] regarding his complaint. In order to investigate his complaint further, I will need additional information. Name on Invoice Phone Number on Invoice Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of...
resolution. If [redacted] has any further questions, he may contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 01/30/2016, Ms. [redacted] purchased the Rialto Onyx 2-piece chaise sectional. Ms. [redacted] was advised that the merchandise would not fit into her home. Ms. [redacted] was advised to come back into the store to select new merchandise that will fit in her home. Ms. [redacted] cancelled the order and...
received a full refund of $995.07 completed on 02/06/2016. After receiving Ms. [redacted] Revdex.com complaint the General Manager contacted Ms. [redacted]. The General Manager has advised that Ms. [redacted] will return to the store to purchase new merchandise. Ms. [redacted] was advised by the General Manager that he would work with her in store to choose merchandise that is perfect to fit into her home. The General Manager also advised Ms. [redacted] he will work with the best of our delivery team to make sure Ms. [redacted] has the best experience. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I would love to be shown that they do value me as a customer. Possibly that would be shown by offering me a discount on a new couch with free delivery for all of my troubles.
While I understand Mr. [redacted]’s frustrations, stains void the warranty on all mattresses. Any stains deem the mattress unsanitary and we will be unable to exchange or repair the mattress due to this occurrence. Warranty packets are included at time of delivery and are attached to the mattress for Customer’s review. I apologize for any frustrations this may cause.
On 11/30/17, Ms. [redacted] purchased the Big Softie 6-piece sectional. The furniture was delivered to Ms. [redacted]s residence on 12/2/17.We understand Ms. [redacted]s frustrations and apologize for any inconveniences that have been caused by this issue. Ms. [redacted] has been refunded $2270.83 for the...
sectional. Please let me know if you have any questions or concerns.Sincerely,Ashley H[redacted]
In the Terms and Conditions on our website, it states: In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the...
order will be cancelled. Mrs. [redacted] was contacted promptly after the mistake was realized, and per our Terms and Conditions, her order was cancelled and her refund was processed. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any further questions or concerns, she may contact me direct. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
Thank you for the prompt response and I appreciate you offering me the $1301.71 store credit. I am afraid the credit still doesn't resolve the main issue I opened this complain - Structural damages that were reported within the 3 year warranty period and never repaired ore offered replacement. If you look at my receipt, I purchased two warranties: 1. Fabric Protect - $284.99 2. EPP - $129.99 In the "FabricProtection_Warranty.pdf" attachment, under the Coverage Section, Point 4, it states: "Cracking or Peeling of Top grain leather in seating areas" is covered. Based on my previously attached pictures and inspection conducted by the Quality Furniture Representative, Dustin ID [redacted], sent by American Signature to review the damages, the cracking or peeling IS on the seating area. He also noted structural damage and loss in cushion air or sagging of the seats for the entire sectional. The damage is so bad that whenever anyone tries to sit on the sofa, they feel the metal structure frame. For the EPP, the following is stated "For all other covered accidents or covered structure failures, we will send out a Certified Service Technician to professionally repair the item. If we are unable to remove a stain or repair the damage, we replace the affected part or replace the entire piece of furniture free of charge. If your furniture is no longer available, you can reselect new furniture of equal or lesser value.” This is the point/complain I am trying to reference to. On June 2016, I noticed structural damage and cushion losing airs in the Coronado Sectional that I purchased from ASF. Within 5 days of the incident, I called the store @ 678-460-0290. Upon explaining to the representative at the Service Department in the store that I would like to file a warranty claim for structural damage and lose of cushion air, she responded by saying I need to file the warranty claim for structural damages through the 1866-454-2717 toll free number. As stated by the store representative, I called the 1866-454-2717 number and I filed the warranty claim with 1866-454-2717 number. On August 4th, I received the following message for my claim: “Based on the information that was reported, the furniture has structural damages. Structural related damages are not covered. Only the damages listed in the covered section of your protection plan is covered.” See the attached email for reference (Gmail – Information on your claim [redacted].pdf). Once I saw the above email, I thought maybe I never purchased the right warranty to cover the structural damage. At that time I never double guessed the response provided in writing by the representative for the warranty claim as I provided them with my receipt and all the details. As a result, I decided to not do anything and suffer for my mistake of not selecting the right warranty. Fast forwarding 6 months (February 2017), as I was cleaning our house, I found the 2014 American Signature Furniture Receipt for my Coronado Sectional. Upon looking at the line items on the receipts, I saw I had purchased EPP and Fabric Protect. After looking through the warranty documents that were attached to the receipts, I realized that structural damages WERE covered under the warranty I had purchased. Thus, as soon as I saw that, I called the store and asked to talk to the Service department. Upon my call, the store manager, Lori, picked up the call and after explaining my situation above, she dismissed my concern. She kept on saying you are “out of warranty and I cannot help” and did not even make an effort to hear my complete concern. She further rudely rebutted by saying “Why didn’t you call back to the store and complain again when you received the denial email from Uniters”. After that she asked I do not call on this again as I am out of warranty and she hung up the call. Based on the above explanation, my message is I did exactly what I was told by the sales representative and as written in the terms & conditions, to call the store within 15 days of the incident occurrence to file a warranty claim. It is not my mistake that I was routed to the 1866-454-2717 number when I described my reason to file the claim to the store’s service department. Also, it is not my responsibility to keep escalating matters especially when someone (Uniters) provided me in writing that my warranty does not cover structural damages. Thus, I am filing this Revdex.com complain to honor my June 2016 warranty claim of structural damage and loss of cushion airs in the Coronado sectional. The reason I am filling this claim now is because I have strong proof that I did purchase the EPP protection and now I know for sure that structural damages are covered. I feel like I was misguided and cheated with the hard earned money I used to purchase this furniture with the extended warranty total ~$400. In the event I was not routed to the 1866 number, a technician would have come out in June 2016 and repaired or replaced the Coronado sectional or offered me the full purchase price store credit to “reselect” a equal or lesser valued sofa. This is what I would like American signature furniture to offer me at this present time. I would like them to either repair the damages or offer me a “reselect” for the price I paid for the Coronado sectional or offer me a store credit for the amount I paid for the Coronado sectional less warranty fees (~$400).
On 09/05/2015, Ms. [redacted] purchased two of the Aquarius Walnut power reclining sofas. The merchandise was delivered to Ms. [redacted]’s residence on 09/12/2015. On 09/12/15, Ms. [redacted] notified Store Personnel to advise that the contract delivery drivers had damaged her lawn during delivery of the...
merchandise. At this time, Ms. [redacted] was advised we would notify the contract delivery service to contact Ms. [redacted] to resolve and repair the damage to her front lawn. After speaking to Ms. [redacted] has advised that she did receive a call from the contract delivery service. The contract delivery service has advised Ms. [redacted] to get an estimate to take care of the repair to the front lawn at Ms. [redacted]s residence. We would like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to the store Manager at ###-###-####. Sincerely, Marian H[redacted]
I accept this response, providing the replacement furniture to be delivered will be free of defects.
Attached are the pictures of the furniture that Value city Furniture requested. Please advise If I can assist further.
An Email was not received to answer you back. Could you please send that email that I may open and see what their {Value City Furniture} result answer was. They have yet to refund my 562.00 dollars and I am planning to submit a complaint with the Attorney General. Thank You
The Assistant Manager has reached out to Mrs. [redacted] regarding her inquiry. Ms. [redacted] is scheduled for service on all her requested pieced on 7/7/2015. I apologize for any inconvenience Mr. or Mrs. [redacted] may have experienced. If either has any further questions or concerns they may...
contact me direct.
Ms. [redacted] purchased through the Acceptance NOW program. We are unable to provide the $200 credit on the order or a gift card for Acceptance NOW orders. We have notated the original order regarding the store credit and Ms. Palmer can use the $200 store credit on any merchandise within our store.
On 9/23/12, Mrs. [redacted] purchased the Galveston Chocolate reclining sofa with drop table and the Galveston Chocolate rocker recliner. Mrs. [redacted] received her furniture on 9/28/12.Mrs. James’ complaint through the Revdex.com has been addressed with the General Manager. His office has...
contacted Mrs. [redacted] in reference to the issue with the furniture and a service call has been scheduled for 7/1/16 for an inspection to be completed. Once the service technician has inspected the merchandise, he/she will report to the General Manager and Mrs. [redacted] will be contacted with the next course of action from that point. Mrs. [redacted] will be contacted 1-2 days prior to the scheduled service date with a time frame that the technician will visit her home.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 02/05/2016, Ms. [redacted]s purchased the Cordoba Chocolate 2 piece sectional. The Merchandise was delivered to Ms. [redacted]’s residence on 02/11/2016. After reviewing Ms. [redacted]’s complaint I have spoken with the store Manager who has stated that Ms. [redacted]’s can have a full reselect for her 2...
piece sectional. That means Ms. [redacted]’s can go into the store and pick a new sectional at the original cost of the sectional. At this time a refund can’t be granted for Ms. [redacted]’s due to her having the furniture past the 7 day return policy time frame. I apologize for any inconvenience Ms. [redacted]s may have experienced. If Ms. [redacted]s has any further questions or concerns she may contact me direct.
On 5/30/16, Ms. [redacted] purchased the Ruby Bay Ultra plush king mattress, the Rize adjustable base, and an iProtect king mattress protector. The delivery of the furniture was scheduled for 6/3/16 but the mattress was returned to the store location at the request of Ms. [redacted] due to damages.The...
store location has brought an exchange of the same mattress to Ms. Pollacci’s residence on 6/10/16. This issue is considered resolved at this time.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 1/9/14, Ms. [redacted] purchased the Vista Taupe 2-piece sectional and the Campaign 3 pack table set. The furniture was delivered to Mrs. [redacted]’s residence on 1/10/17. The following is what has transpired since that date of filing of this complaint: · June 09, 2017 We responded with the following : Ms. [redacted] has been in contact with our corporate office since 5/16/17, including speaking with myself. I have contacted our Market Leader in reference to the concerns that Mrs. [redacted] has presented. Our Market Leader, along with leadership in our Corporate Office and store location, feel that it is best to offer Mrs. [redacted] a prorated amount of $582.59 as an in-store credit, based on the length of time that Mrs. [redacted] has had possession of the furniture and the amount that Mrs. [redacted] initially paid for the 2-piece sectional. If Mrs. [redacted] accepts this offer, then she can contact our store location’s management in Altamonte Springs, Florida at 407-571-0529. Mrs. [redacted] can also contact Customer Care at 1-888-751-8552. · On June 13, 2017 - Ms. [redacted] rejected that response. · On July 15, 2017 - Ms. [redacted] accepted the offer through the Value City Store # 408 in Altamonte Springs, FL · On September 20, 2017 – the new sofa Ms. [redacted] chose was delivered to her home. Therefore, we consider the matter closed. Sincerely, Brandy L[redacted]
On 02/07/2013, Mr. [redacted] purchased the Tillman Plush queen mattress set as a replacement for his original mattress delivered on 9/17/2009. The Tillman Plush mattress set was delivered to Mr. [redacted]’s residence on 02/13/2013.I apologize for any inconvenience Mr. [redacted] may have...
received regarding his merchandise. According to Ms. [redacted]’s warranty; Simmons® products that are stained, soiled, or infested with vermin, even if defective, will not be covered. For health and safety reasons, Simmons may not be able to inspect these products to assess whether covered by the warranty, in which case, Simmons reserves the right to deny warranty coverage. However, in the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. Mr. [redacted] has also agreed that his new merchandise will not have a warranty.
I was unable to locate an invoice for [redacted] regarding his complaint. In order to investigate his complaint further, I will need additional information. Name on Invoice Phone Number on Invoice Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of...
resolution. If [redacted] has any further questions, he may contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 01/30/2016, Ms. [redacted] purchased the Rialto Onyx 2-piece chaise sectional. Ms. [redacted] was advised that the merchandise would not fit into her home. Ms. [redacted] was advised to come back into the store to select new merchandise that will fit in her home. Ms. [redacted] cancelled the order and...
received a full refund of $995.07 completed on 02/06/2016. After receiving Ms. [redacted] Revdex.com complaint the General Manager contacted Ms. [redacted]. The General Manager has advised that Ms. [redacted] will return to the store to purchase new merchandise. Ms. [redacted] was advised by the General Manager that he would work with her in store to choose merchandise that is perfect to fit into her home. The General Manager also advised Ms. [redacted] he will work with the best of our delivery team to make sure Ms. [redacted] has the best experience. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I would love to be shown that they do value me as a customer. Possibly that would be shown by offering me a discount on a new couch with free delivery for all of my troubles.
While I understand Mr. [redacted]’s frustrations, stains void the warranty on all mattresses. Any stains deem the mattress unsanitary and we will be unable to exchange or repair the mattress due to this occurrence. Warranty packets are included at time of delivery and are attached to the mattress for Customer’s review. I apologize for any frustrations this may cause.
On 11/30/17, Ms. [redacted] purchased the Big Softie 6-piece sectional. The furniture was delivered to Ms. [redacted]s residence on 12/2/17.We understand Ms. [redacted]s frustrations and apologize for any inconveniences that have been caused by this issue. Ms. [redacted] has been refunded $2270.83 for the...
sectional. Please let me know if you have any questions or concerns.Sincerely,Ashley H[redacted]
They didn't really resolve their poor service with their response.
In the Terms and Conditions on our website, it states: In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the...
order will be cancelled. Mrs. [redacted] was contacted promptly after the mistake was realized, and per our Terms and Conditions, her order was cancelled and her refund was processed. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any further questions or concerns, she may contact me direct. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
Thank you for the prompt response and I appreciate you offering me the $1301.71 store credit. I am afraid the credit still doesn't resolve the main issue I opened this complain - Structural damages that were reported within the 3 year warranty period and never repaired ore offered replacement. If you look at my receipt, I purchased two warranties: 1. Fabric Protect - $284.99 2. EPP - $129.99 In the "FabricProtection_Warranty.pdf" attachment, under the Coverage Section, Point 4, it states: "Cracking or Peeling of Top grain leather in seating areas" is covered. Based on my previously attached pictures and inspection conducted by the Quality Furniture Representative, Dustin ID [redacted], sent by American Signature to review the damages, the cracking or peeling IS on the seating area. He also noted structural damage and loss in cushion air or sagging of the seats for the entire sectional. The damage is so bad that whenever anyone tries to sit on the sofa, they feel the metal structure frame. For the EPP, the following is stated "For all other covered accidents or covered structure failures, we will send out a Certified Service Technician to professionally repair the item. If we are unable to remove a stain or repair the damage, we replace the affected part or replace the entire piece of furniture free of charge. If your furniture is no longer available, you can reselect new furniture of equal or lesser value.” This is the point/complain I am trying to reference to. On June 2016, I noticed structural damage and cushion losing airs in the Coronado Sectional that I purchased from ASF. Within 5 days of the incident, I called the store @ 678-460-0290. Upon explaining to the representative at the Service Department in the store that I would like to file a warranty claim for structural damage and lose of cushion air, she responded by saying I need to file the warranty claim for structural damages through the 1866-454-2717 toll free number. As stated by the store representative, I called the 1866-454-2717 number and I filed the warranty claim with 1866-454-2717 number. On August 4th, I received the following message for my claim: “Based on the information that was reported, the furniture has structural damages. Structural related damages are not covered. Only the damages listed in the covered section of your protection plan is covered.” See the attached email for reference (Gmail – Information on your claim [redacted].pdf). Once I saw the above email, I thought maybe I never purchased the right warranty to cover the structural damage. At that time I never double guessed the response provided in writing by the representative for the warranty claim as I provided them with my receipt and all the details. As a result, I decided to not do anything and suffer for my mistake of not selecting the right warranty. Fast forwarding 6 months (February 2017), as I was cleaning our house, I found the 2014 American Signature Furniture Receipt for my Coronado Sectional. Upon looking at the line items on the receipts, I saw I had purchased EPP and Fabric Protect. After looking through the warranty documents that were attached to the receipts, I realized that structural damages WERE covered under the warranty I had purchased. Thus, as soon as I saw that, I called the store and asked to talk to the Service department. Upon my call, the store manager, Lori, picked up the call and after explaining my situation above, she dismissed my concern. She kept on saying you are “out of warranty and I cannot help” and did not even make an effort to hear my complete concern. She further rudely rebutted by saying “Why didn’t you call back to the store and complain again when you received the denial email from Uniters”. After that she asked I do not call on this again as I am out of warranty and she hung up the call. Based on the above explanation, my message is I did exactly what I was told by the sales representative and as written in the terms & conditions, to call the store within 15 days of the incident occurrence to file a warranty claim. It is not my mistake that I was routed to the 1866-454-2717 number when I described my reason to file the claim to the store’s service department. Also, it is not my responsibility to keep escalating matters especially when someone (Uniters) provided me in writing that my warranty does not cover structural damages. Thus, I am filing this Revdex.com complain to honor my June 2016 warranty claim of structural damage and loss of cushion airs in the Coronado sectional. The reason I am filling this claim now is because I have strong proof that I did purchase the EPP protection and now I know for sure that structural damages are covered. I feel like I was misguided and cheated with the hard earned money I used to purchase this furniture with the extended warranty total ~$400. In the event I was not routed to the 1866 number, a technician would have come out in June 2016 and repaired or replaced the Coronado sectional or offered me the full purchase price store credit to “reselect” a equal or lesser valued sofa. This is what I would like American signature furniture to offer me at this present time. I would like them to either repair the damages or offer me a “reselect” for the price I paid for the Coronado sectional or offer me a store credit for the amount I paid for the Coronado sectional less warranty fees (~$400).
On 09/05/2015, Ms. [redacted] purchased two of the Aquarius Walnut power reclining sofas. The merchandise was delivered to Ms. [redacted]’s residence on 09/12/2015. On 09/12/15, Ms. [redacted] notified Store Personnel to advise that the contract delivery drivers had damaged her lawn during delivery of the...
merchandise. At this time, Ms. [redacted] was advised we would notify the contract delivery service to contact Ms. [redacted] to resolve and repair the damage to her front lawn. After speaking to Ms. [redacted] has advised that she did receive a call from the contract delivery service. The contract delivery service has advised Ms. [redacted] to get an estimate to take care of the repair to the front lawn at Ms. [redacted]s residence. We would like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.