About a responded to this message! They are just sending the same message at this point! I want the discount I was promised if I kept the couch and I would like the rest of the pillows! It's been almost 5 months!
I understand Ms. [redacted]’s frustrations and apologize for any inconvenience she may have experienced. According to Ms. [redacted]’s warranty; the mentioned complaints she has described are not covered under the Simmons Warranty. In the section, “What is excluded under this Warranty” it states; firmness preference, normal body impressions of less than 1 ½ inches, bent border or grid wires and mattresses not used with the proper support. The General Manager has offered as a courtesy to help with these issues; however, her inquiry is not covered under the stated warranty. Additionally, Ms. [redacted] accepted delivery of this mattress on 9/05/2006 and we would be happy in offering a discount on a new mattress if she is interested.
On 11/7/17, Dr. [redacted] made a purchase at our Value City Furniture store in Toledo, Ohio. The deliveries of the furniture were completed on 11/14/17, 11/20/17, and 12/14/17. One of the item that Dr. [redacted] purchased was a Kingsway Stationary 2-piece living room set.We apologize for any issues that has...
occurred with Dr. [redacted]’s furniture. Unfortunately, the Kingsway Stationary 2-piece living room set was purchased as an As-Is item. Any furniture that is sold in this manner does not carry any warranty, so repairs or replacement are not possible. Dr. [redacted] will have to consult with personnel outside of our company to repair the furniture.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
contacted me to resolve this matter. There were two attempts to delivery the furniture I ordered. On each occasion they delivered the wrong furniture to my home. In addition, I had to take off work to wait for the delivery, which cost me a days pay of $460.54 per day. Thus, I lost $921.08 of pay because of their error in delivering the wrong furniture. I would like to be compensated for my lost wages or they provide me with a store gift card to cover my lose in pay. Please forward this response and request to Value City Furniture for a prompt response.
On 10/17/2017, [redacted] purchased the [redacted] Walnut power recliner and the [redacted] Brown power sofa. The merchandise was delivered to [redacted]’s residence on 10/20/2017.Upon reviewing [redacted]’s complaint, I have been informed that [redacted] can replace his damaged...
merchandise. [redacted] offered a couple options to [redacted] as far as compensation and [redacted] declined the offers. I am requesting that [redacted] contact our customer care team at ###-###-#### to schedule an even exchange for his damaged merchandise. I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I apologize for the delay in our resolution regarding Mrs. [redacted]’s complaint. I kindly ask that Mrs. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the General Manager and I appreciate Mrs. [redacted]’s...
patience in this matter.Sincerely,Ashley H[redacted]
On 02/24/2017, Ms. [redacted] purchased the Invigorate queen mattress set, the Braden Queen Panel bed, and the Braden Merlot dresser and mirror. The merchandise was delivered to Ms. [redacted]’s residence on 03/02/2017.After receiving Ms. [redacted]’s complaint I have contacted the store Manager and...
was informed that the store has contacted Ms. [redacted] and serviced her merchandise back to manufactures standards and she has been compensated for the inconvenience. Ms. [redacted]’s order was created online by her so there was no actual sales representative to sell Ms. [redacted] a box spring. The box spring has been returned and a refund has been given back to Ms. [redacted] for the amount of the box spring.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 04/03/2015, Ms. [redacted] purchased the 5-piece Bally Black queen bedroom set, the Dimora Black twin delta bed and the 6-piece Neo Classic Cherry queen bedroom set. This merchandise was delivered, with the exception of the Bally Black bed, on 04/15/2015.I apologize for any frustrations the...
delay in receiving Ms. [redacted]’s merchandise may have caused. Ms. [redacted] financed her order with Fortiva Bank. According to the Fortiva contract, Ms. [redacted] will not receive a bill for payment until the complete order is received at her residence. At this time, Ms. [redacted] has not received her full delivery and therefore; she has not been required to make any payments on her Fortiva account for this order.Ms. [redacted] is scheduled to receive delivery of the Bally Black queen bed on 05/28/2015. Please note that this date is tentative and is subject to change in the event the manufacturer does not provide the merchandise to Value City. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 01/10/2017, Mrs. [redacted] purchased the Venti red cocktail ottoman and the Minka dinning chair. Thr merchandise was delivered to Mrs. [redacted] residence on 01/22/2017.After receiving Mrs. [redacted] complaint in regards to her chair, I have made direct contact with the vendor who advised me that the...
the legs has been ordered and will be shipped directly to Mrs. [redacted]. I have contacted Mrs. [redacted] and advised her of the information. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I was unable to locate an invoice for Mr. /Ms. [redacted] regarding the complaint. In order to investigate the complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Mr. /Ms. [redacted] have any further questions or concerns they may contact me direct.
This response does not resolve the fact that the couch cushion burst with 4 years of minimal use. Nor does it resolve the fact that when I purchased the warranty originally I was lied to.
On 7/11/2016, Ms. [redacted] purchased the Jordan twin corner bed, the Dimora twin bed, one twin Bunkie board, an adjustable base and the Rialto Onyx 2-piece sectional. The merchandise was delivered to Ms. [redacted]’s residence on 7/15/216.Upon reviewing Ms. [redacted]’s complaint I have been informed that a...
manager from American Signature’s corporate office has spoken to Ms. [redacted] and the agreement of a partial refund and a service call has been issued. Ms. [redacted] accepted the attempt to resolve the complaint.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
Value City understands that the constant pillow exchange is tiring for Mrs. [redacted], and we apologize. The FedEx tracking number for the paisley pillow as requested is 78[redacted]4, and the expected delivery date is 5/31/17 by 10:30 AM. Should Mrs. [redacted] not receive her pillow, she may reject this response or contact the Mechanicsburg, PA Manager directly at ###-###-####. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted]
On 06/01/2013, Ms. [redacted] purchased the Rialto Onyx 2-piece sleeper sectional. The merchandise was to Ms. [redacted]’s residence on 08/30/2015. After receiving Ms. [redacted]’s Revdex.com complaint we have contacted the General Manager. In the interest of Customer Service the General Manager has...
agreed to exchange the Rialto Onyx 2-piece sectional. Ms. [redacted] can contact the General Manager at 404-344-3905 to set up the exchange. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Value City Furniture has offered Ms. [redacted] to reselect to a different rug or a refund. Unfortunately we no longer have the rug available so those are the only two options we could give Ms. [redacted]. She stated she would like a refund and that was given to her at the time of her request. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 2/19/2018, Ms. [redacted] initiated a purchase at one of our Value City Furniture store locations. The order was cancelled the same day.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Ms. [redacted]’s refund was processed the same day that her order...
was placed, and it still must go through the same process as other refunds. Ms. [redacted] should allow 2-5 business days from the date of processing for the refund to reflect on her card. If Ms. [redacted] has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is extremely satisfactory to me. Thank you to Karema and her team for the prompt response and resolution. Very Happy with this result. Thank you!!
About a responded to this message! They are just sending the same message at this point! I want the discount I was promised if I kept the couch and I would like the rest of the pillows! It's been almost 5 months!
I understand Ms. [redacted]’s frustrations and apologize for any inconvenience she may have experienced. According to Ms. [redacted]’s warranty; the mentioned complaints she has described are not covered under the Simmons Warranty. In the section, “What is excluded under this Warranty” it states; firmness preference, normal body impressions of less than 1 ½ inches, bent border or grid wires and mattresses not used with the proper support. The General Manager has offered as a courtesy to help with these issues; however, her inquiry is not covered under the stated warranty. Additionally, Ms. [redacted] accepted delivery of this mattress on 9/05/2006 and we would be happy in offering a discount on a new mattress if she is interested.
On 11/7/17, Dr. [redacted] made a purchase at our Value City Furniture store in Toledo, Ohio. The deliveries of the furniture were completed on 11/14/17, 11/20/17, and 12/14/17. One of the item that Dr. [redacted] purchased was a Kingsway Stationary 2-piece living room set.We apologize for any issues that has...
occurred with Dr. [redacted]’s furniture. Unfortunately, the Kingsway Stationary 2-piece living room set was purchased as an As-Is item. Any furniture that is sold in this manner does not carry any warranty, so repairs or replacement are not possible. Dr. [redacted] will have to consult with personnel outside of our company to repair the furniture.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
No one from Value City Furniture has...
contacted me to resolve this matter. There were two attempts to delivery the furniture I ordered. On each occasion they delivered the wrong furniture to my home. In addition, I had to take off work to wait for the delivery, which cost me a days pay of $460.54 per day. Thus, I lost $921.08 of pay because of their error in delivering the wrong furniture. I would like to be compensated for my lost wages or they provide me with a store gift card to cover my lose in pay. Please forward this response and request to Value City Furniture for a prompt response.
On 10/17/2017, [redacted] purchased the [redacted] Walnut power recliner and the [redacted] Brown power sofa. The merchandise was delivered to [redacted]’s residence on 10/20/2017.Upon reviewing [redacted]’s complaint, I have been informed that [redacted] can replace his damaged...
merchandise. [redacted] offered a couple options to [redacted] as far as compensation and [redacted] declined the offers. I am requesting that [redacted] contact our customer care team at ###-###-#### to schedule an even exchange for his damaged merchandise. I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I am rejecting this response because:
Regards,
[redacted]
I apologize for the delay in our resolution regarding Mrs. [redacted]’s complaint. I kindly ask that Mrs. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the General Manager and I appreciate Mrs. [redacted]’s...
patience in this matter.Sincerely,Ashley H[redacted]
On 02/24/2017, Ms. [redacted] purchased the Invigorate queen mattress set, the Braden Queen Panel bed, and the Braden Merlot dresser and mirror. The merchandise was delivered to Ms. [redacted]’s residence on 03/02/2017.After receiving Ms. [redacted]’s complaint I have contacted the store Manager and...
was informed that the store has contacted Ms. [redacted] and serviced her merchandise back to manufactures standards and she has been compensated for the inconvenience. Ms. [redacted]’s order was created online by her so there was no actual sales representative to sell Ms. [redacted] a box spring. The box spring has been returned and a refund has been given back to Ms. [redacted] for the amount of the box spring.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 04/03/2015, Ms. [redacted] purchased the 5-piece Bally Black queen bedroom set, the Dimora Black twin delta bed and the 6-piece Neo Classic Cherry queen bedroom set. This merchandise was delivered, with the exception of the Bally Black bed, on 04/15/2015.I apologize for any frustrations the...
delay in receiving Ms. [redacted]’s merchandise may have caused. Ms. [redacted] financed her order with Fortiva Bank. According to the Fortiva contract, Ms. [redacted] will not receive a bill for payment until the complete order is received at her residence. At this time, Ms. [redacted] has not received her full delivery and therefore; she has not been required to make any payments on her Fortiva account for this order.Ms. [redacted] is scheduled to receive delivery of the Bally Black queen bed on 05/28/2015. Please note that this date is tentative and is subject to change in the event the manufacturer does not provide the merchandise to Value City. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 01/10/2017, Mrs. [redacted] purchased the Venti red cocktail ottoman and the Minka dinning chair. Thr merchandise was delivered to Mrs. [redacted] residence on 01/22/2017.After receiving Mrs. [redacted] complaint in regards to her chair, I have made direct contact with the vendor who advised me that the...
the legs has been ordered and will be shipped directly to Mrs. [redacted]. I have contacted Mrs. [redacted] and advised her of the information. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I was unable to locate an invoice for Mr. /Ms. [redacted] regarding the complaint. In order to investigate the complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Mr. /Ms. [redacted] have any further questions or concerns they may contact me direct.
Dear Revdex.com,This complaint has been resolved by American Signature, to my satisfaction. I would like to close this complaint.
This response does not resolve the fact that the couch cushion burst with 4 years of minimal use. Nor does it resolve the fact that when I purchased the warranty originally I was lied to.
we did not get 25% in refunds. Can you please explain how you got this number?
On 7/11/2016, Ms. [redacted] purchased the Jordan twin corner bed, the Dimora twin bed, one twin Bunkie board, an adjustable base and the Rialto Onyx 2-piece sectional. The merchandise was delivered to Ms. [redacted]’s residence on 7/15/216.Upon reviewing Ms. [redacted]’s complaint I have been informed that a...
manager from American Signature’s corporate office has spoken to Ms. [redacted] and the agreement of a partial refund and a service call has been issued. Ms. [redacted] accepted the attempt to resolve the complaint.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
Value City understands that the constant pillow exchange is tiring for Mrs. [redacted], and we apologize. The FedEx tracking number for the paisley pillow as requested is 78[redacted]4, and the expected delivery date is 5/31/17 by 10:30 AM. Should Mrs. [redacted] not receive her pillow, she may reject this response or contact the Mechanicsburg, PA Manager directly at ###-###-####. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted]
On 06/01/2013, Ms. [redacted] purchased the Rialto Onyx 2-piece sleeper sectional. The merchandise was to Ms. [redacted]’s residence on 08/30/2015. After receiving Ms. [redacted]’s Revdex.com complaint we have contacted the General Manager. In the interest of Customer Service the General Manager has...
agreed to exchange the Rialto Onyx 2-piece sectional. Ms. [redacted] can contact the General Manager at 404-344-3905 to set up the exchange. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Value City Furniture has offered Ms. [redacted] to reselect to a different rug or a refund. Unfortunately we no longer have the rug available so those are the only two options we could give Ms. [redacted]. She stated she would like a refund and that was given to her at the time of her request. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 2/19/2018, Ms. [redacted] initiated a purchase at one of our Value City Furniture store locations. The order was cancelled the same day.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Ms. [redacted]’s refund was processed the same day that her order...
was placed, and it still must go through the same process as other refunds. Ms. [redacted] should allow 2-5 business days from the date of processing for the refund to reflect on her card. If Ms. [redacted] has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is extremely satisfactory to me. Thank you to Karema and her team for the prompt response and resolution. Very Happy with this result. Thank you!!