Hello my name is [redacted], and my complaint number is [redacted]. I thought I responded in which I didn't. My response to business was, what type of discount would I receive in store on another set before agreeing to a refund. I tried to contact the email and number as in the response from business, but was told to communicate through Revdex.com, and the person in response would not communicate with me. I even sent a email and no response. Please reopen
On 07/28/2014, Ms. [redacted] purchased the Maverick Brown reclining loveseat. The merchandise was picked up on 07/30/2014.After reviewing Ms. [redacted]’s complaint I have spoken with the store Manager who has advised me that the store has made direct contact with Ms. [redacted] and set up a service to...
repair her recliner. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I was advised I would receive my refund within 3-5 business days from the date I canceled the order (April 10,2017) completely and requested a full refund however, I have yet to receive the refund. Do keep in mind when one of the representatives I spoke with on March 29 issued a partial refund due to American signature not advising me the delivery was being delayed for an additional 3 weeks I received a refund back in my account within 2 days. I spoke with a rep today so I can get the correct documents so I can forward to my bank and was advised ASF did not but in the refund request until April 15 in which was 4 days after I was advised I was being refunded and should receive my money back within 3-5 business days. Due to this company giving me false information regarding the refund process and me not receiving my refund as I was advised I will receive it I can NOT accept this response from ASF.
On 3/19/17, Mr. [redacted] purchased the Magnum Grey 2-piece living room set and the Magnum Grey ottoman. At the time of purchase, Mr. [redacted] was not made aware that his information was entered into our database for approval for the Value Plus card through Synchrony Financial. The order has since been...
cancelled and the funds refunded to the line of credit.We regret that this issue has occurred, as this incident is not a standard practice for our company. While we cannot alter what has transpired, we have taken steps to ensure that similar incidents will not occur in the future. This information has been forwarded to upper management for review.We deeply value the relationships that are built with our customers and are committed to providing everyone with the highest level of service, simply because our customers deserve the very best. We cannot thank Mr. [redacted] enough for bringing this to our attention so that we can address the problem with our store staff.I apologize for any inconvenience that Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact Customer Care at ###-###-####.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Check was received and the bed has been fixed.
Value city customer service is not resolving my problem at all Ashly instead help me remove bed from my apartment told me to go to the store and bring plastic and take the furniture to the store that was one of my option. The company who came to remove furniture didn't want to do it because nobody informed them about bed bugs. I had to remove everything from my apartment by myself. Also Ashly told me that I should calm down and be thankful because nobody except her go that far with helping me. I email all paper work to Jenna the only respond I get was that she is on the vacation till 11/29/16. I try to contact the office but they hang up on me 3 times than when finally somebody answer the phone not one supervisor was available. I try to speak with main supervisor Genna but she also was busy. Nobody in this office want to talk with me they are very unprofessional and they don't care about their business.
I was unable to locate an invoice for Mr. /Ms. [redacted] regarding the complaint. In order to investigate the complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Mr. /Ms. [redacted] have any further questions or concerns they may contact me direct.
On 01/10/2017, Mrs. [redacted] purchased the Venti red cocktail ottoman and the Minka dinning chair. Thr merchandise was delivered to Mrs. [redacted] residence on 01/22/2017.After receiving Mrs. [redacted] complaint in regards to her chair, I have made direct contact with the vendor who advised me that the...
the legs has been ordered and will be shipped directly to Mrs. [redacted]. I have contacted Mrs. [redacted] and advised her of the information. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I apologize for the delay in our resolution regarding Mrs. [redacted]’s complaint. I kindly ask that Mrs. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the General Manager and I appreciate Mrs. [redacted]’s...
patience in this matter.Sincerely,Ashley H[redacted]
On 7/11/2016, Ms. [redacted] purchased the Jordan twin corner bed, the Dimora twin bed, one twin Bunkie board, an adjustable base and the Rialto Onyx 2-piece sectional. The merchandise was delivered to Ms. [redacted]’s residence on 7/15/216.Upon reviewing Ms. [redacted]’s complaint I have been informed that a...
manager from American Signature’s corporate office has spoken to Ms. [redacted] and the agreement of a partial refund and a service call has been issued. Ms. [redacted] accepted the attempt to resolve the complaint.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is extremely satisfactory to me. Thank you to Karema and her team for the prompt response and resolution. Very Happy with this result. Thank you!!
On 02/24/2017, Ms. [redacted] purchased the Invigorate queen mattress set, the Braden Queen Panel bed, and the Braden Merlot dresser and mirror. The merchandise was delivered to Ms. [redacted]’s residence on 03/02/2017.After receiving Ms. [redacted]’s complaint I have contacted the store Manager and...
was informed that the store has contacted Ms. [redacted] and serviced her merchandise back to manufactures standards and she has been compensated for the inconvenience. Ms. [redacted]’s order was created online by her so there was no actual sales representative to sell Ms. [redacted] a box spring. The box spring has been returned and a refund has been given back to Ms. [redacted] for the amount of the box spring.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/17/2017, [redacted] purchased the [redacted] Walnut power recliner and the [redacted] Brown power sofa. The merchandise was delivered to [redacted]’s residence on 10/20/2017.Upon reviewing [redacted]’s complaint, I have been informed that [redacted] can replace his damaged...
merchandise. [redacted] offered a couple options to [redacted] as far as compensation and [redacted] declined the offers. I am requesting that [redacted] contact our customer care team at ###-###-#### to schedule an even exchange for his damaged merchandise. I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 04/03/2015, Ms. [redacted] purchased the 5-piece Bally Black queen bedroom set, the Dimora Black twin delta bed and the 6-piece Neo Classic Cherry queen bedroom set. This merchandise was delivered, with the exception of the Bally Black bed, on 04/15/2015.I apologize for any frustrations the...
delay in receiving Ms. [redacted]’s merchandise may have caused. Ms. [redacted] financed her order with Fortiva Bank. According to the Fortiva contract, Ms. [redacted] will not receive a bill for payment until the complete order is received at her residence. At this time, Ms. [redacted] has not received her full delivery and therefore; she has not been required to make any payments on her Fortiva account for this order.Ms. [redacted] is scheduled to receive delivery of the Bally Black queen bed on 05/28/2015. Please note that this date is tentative and is subject to change in the event the manufacturer does not provide the merchandise to Value City. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Value City Furniture has offered Ms. [redacted] to reselect to a different rug or a refund. Unfortunately we no longer have the rug available so those are the only two options we could give Ms. [redacted]. She stated she would like a refund and that was given to her at the time of her request. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 2/19/2018, Ms. [redacted] initiated a purchase at one of our Value City Furniture store locations. The order was cancelled the same day.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Ms. [redacted]’s refund was processed the same day that her order...
was placed, and it still must go through the same process as other refunds. Ms. [redacted] should allow 2-5 business days from the date of processing for the refund to reflect on her card. If Ms. [redacted] has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 06/01/2013, Ms. [redacted] purchased the Rialto Onyx 2-piece sleeper sectional. The merchandise was to Ms. [redacted]’s residence on 08/30/2015. After receiving Ms. [redacted]’s Revdex.com complaint we have contacted the General Manager. In the interest of Customer Service the General Manager has...
agreed to exchange the Rialto Onyx 2-piece sectional. Ms. [redacted] can contact the General Manager at 404-344-3905 to set up the exchange. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
This response does not resolve the fact that the couch cushion burst with 4 years of minimal use. Nor does it resolve the fact that when I purchased the warranty originally I was lied to.
Hello my name is [redacted], and my complaint number is [redacted]. I thought I responded in which I didn't. My response to business was, what type of discount would I receive in store on another set before agreeing to a refund. I tried to contact the email and number as in the response from business, but was told to communicate through Revdex.com, and the person in response would not communicate with me. I even sent a email and no response. Please reopen
On 07/28/2014, Ms. [redacted] purchased the Maverick Brown reclining loveseat. The merchandise was picked up on 07/30/2014.After reviewing Ms. [redacted]’s complaint I have spoken with the store Manager who has advised me that the store has made direct contact with Ms. [redacted] and set up a service to...
repair her recliner. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I was advised I would receive my refund within 3-5 business days from the date I canceled the order (April 10,2017) completely and requested a full refund however, I have yet to receive the refund. Do keep in mind when one of the representatives I spoke with on March 29 issued a partial refund due to American signature not advising me the delivery was being delayed for an additional 3 weeks I received a refund back in my account within 2 days. I spoke with a rep today so I can get the correct documents so I can forward to my bank and was advised ASF did not but in the refund request until April 15 in which was 4 days after I was advised I was being refunded and should receive my money back within 3-5 business days. Due to this company giving me false information regarding the refund process and me not receiving my refund as I was advised I will receive it I can NOT accept this response from ASF.
On 3/19/17, Mr. [redacted] purchased the Magnum Grey 2-piece living room set and the Magnum Grey ottoman. At the time of purchase, Mr. [redacted] was not made aware that his information was entered into our database for approval for the Value Plus card through Synchrony Financial. The order has since been...
cancelled and the funds refunded to the line of credit.We regret that this issue has occurred, as this incident is not a standard practice for our company. While we cannot alter what has transpired, we have taken steps to ensure that similar incidents will not occur in the future. This information has been forwarded to upper management for review.We deeply value the relationships that are built with our customers and are committed to providing everyone with the highest level of service, simply because our customers deserve the very best. We cannot thank Mr. [redacted] enough for bringing this to our attention so that we can address the problem with our store staff.I apologize for any inconvenience that Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact Customer Care at ###-###-####.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Check was received and the bed has been fixed.
Value city customer service is not resolving my problem at all Ashly instead help me remove bed from my apartment told me to go to the store and bring plastic and take the furniture to the store that was one of my option. The company who came to remove furniture didn't want to do it because nobody informed them about bed bugs. I had to remove everything from my apartment by myself. Also Ashly told me that I should calm down and be thankful because nobody except her go that far with helping me. I email all paper work to Jenna the only respond I get was that she is on the vacation till 11/29/16. I try to contact the office but they hang up on me 3 times than when finally somebody answer the phone not one supervisor was available. I try to speak with main supervisor Genna but she also was busy. Nobody in this office want to talk with me they are very unprofessional and they don't care about their business.
we did not get 25% in refunds. Can you please explain how you got this number?
I was unable to locate an invoice for Mr. /Ms. [redacted] regarding the complaint. In order to investigate the complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Mr. /Ms. [redacted] have any further questions or concerns they may contact me direct.
On 01/10/2017, Mrs. [redacted] purchased the Venti red cocktail ottoman and the Minka dinning chair. Thr merchandise was delivered to Mrs. [redacted] residence on 01/22/2017.After receiving Mrs. [redacted] complaint in regards to her chair, I have made direct contact with the vendor who advised me that the...
the legs has been ordered and will be shipped directly to Mrs. [redacted]. I have contacted Mrs. [redacted] and advised her of the information. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I apologize for the delay in our resolution regarding Mrs. [redacted]’s complaint. I kindly ask that Mrs. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the General Manager and I appreciate Mrs. [redacted]’s...
patience in this matter.Sincerely,Ashley H[redacted]
On 7/11/2016, Ms. [redacted] purchased the Jordan twin corner bed, the Dimora twin bed, one twin Bunkie board, an adjustable base and the Rialto Onyx 2-piece sectional. The merchandise was delivered to Ms. [redacted]’s residence on 7/15/216.Upon reviewing Ms. [redacted]’s complaint I have been informed that a...
manager from American Signature’s corporate office has spoken to Ms. [redacted] and the agreement of a partial refund and a service call has been issued. Ms. [redacted] accepted the attempt to resolve the complaint.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is extremely satisfactory to me. Thank you to Karema and her team for the prompt response and resolution. Very Happy with this result. Thank you!!
On 02/24/2017, Ms. [redacted] purchased the Invigorate queen mattress set, the Braden Queen Panel bed, and the Braden Merlot dresser and mirror. The merchandise was delivered to Ms. [redacted]’s residence on 03/02/2017.After receiving Ms. [redacted]’s complaint I have contacted the store Manager and...
was informed that the store has contacted Ms. [redacted] and serviced her merchandise back to manufactures standards and she has been compensated for the inconvenience. Ms. [redacted]’s order was created online by her so there was no actual sales representative to sell Ms. [redacted] a box spring. The box spring has been returned and a refund has been given back to Ms. [redacted] for the amount of the box spring.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/17/2017, [redacted] purchased the [redacted] Walnut power recliner and the [redacted] Brown power sofa. The merchandise was delivered to [redacted]’s residence on 10/20/2017.Upon reviewing [redacted]’s complaint, I have been informed that [redacted] can replace his damaged...
merchandise. [redacted] offered a couple options to [redacted] as far as compensation and [redacted] declined the offers. I am requesting that [redacted] contact our customer care team at ###-###-#### to schedule an even exchange for his damaged merchandise. I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 04/03/2015, Ms. [redacted] purchased the 5-piece Bally Black queen bedroom set, the Dimora Black twin delta bed and the 6-piece Neo Classic Cherry queen bedroom set. This merchandise was delivered, with the exception of the Bally Black bed, on 04/15/2015.I apologize for any frustrations the...
delay in receiving Ms. [redacted]’s merchandise may have caused. Ms. [redacted] financed her order with Fortiva Bank. According to the Fortiva contract, Ms. [redacted] will not receive a bill for payment until the complete order is received at her residence. At this time, Ms. [redacted] has not received her full delivery and therefore; she has not been required to make any payments on her Fortiva account for this order.Ms. [redacted] is scheduled to receive delivery of the Bally Black queen bed on 05/28/2015. Please note that this date is tentative and is subject to change in the event the manufacturer does not provide the merchandise to Value City. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Value City Furniture has offered Ms. [redacted] to reselect to a different rug or a refund. Unfortunately we no longer have the rug available so those are the only two options we could give Ms. [redacted]. She stated she would like a refund and that was given to her at the time of her request. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 2/19/2018, Ms. [redacted] initiated a purchase at one of our Value City Furniture store locations. The order was cancelled the same day.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. Ms. [redacted]’s refund was processed the same day that her order...
was placed, and it still must go through the same process as other refunds. Ms. [redacted] should allow 2-5 business days from the date of processing for the refund to reflect on her card. If Ms. [redacted] has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 06/01/2013, Ms. [redacted] purchased the Rialto Onyx 2-piece sleeper sectional. The merchandise was to Ms. [redacted]’s residence on 08/30/2015. After receiving Ms. [redacted]’s Revdex.com complaint we have contacted the General Manager. In the interest of Customer Service the General Manager has...
agreed to exchange the Rialto Onyx 2-piece sectional. Ms. [redacted] can contact the General Manager at 404-344-3905 to set up the exchange. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am rejecting this response because:
Regards,
[redacted]
This response does not resolve the fact that the couch cushion burst with 4 years of minimal use. Nor does it resolve the fact that when I purchased the warranty originally I was lied to.