In the Terms and Conditions on our website, it states: In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the...
order will be cancelled. Mrs. [redacted] was contacted promptly after the mistake was realized, and per our Terms and Conditions, her order was cancelled and her refund was processed. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any further questions or concerns, she may contact me direct. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 11/29/2013, Ms. [redacted] purchased the Prescott 4-piece power reclining sectional. The merchandise was delivered to Ms. [redacted]’s residence on 12/03/2013. On 09/16/2014, Ms. [redacted] notified Store Personnel regarding the loss of power on the Prescott 4-piece power reclining sectional. At that...
time, Ms. [redacted] was advised that we would complete a full replacement of the merchandise to resolve the merchandise issues. The replacement merchandise was delivered to Ms. [redacted]’s residence on 01/05/2015. As of 07/06/2015, Ms. [redacted] notified Store Personnel regarding the Prescott sofa Bluetooth capabilities were not working. Ms. [redacted] was advised that her 1 year manufacturer warranty has expired as of 12/13/2014. In the interest of customer service, the General Manager has offered a courtesy service. Ms. [redacted] can anticipate the courtesy service on 07/16/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 09/05/2015, Ms. [redacted] purchased two of the Aquarius Walnut power reclining sofas. The merchandise was delivered to Ms. [redacted]’s residence on 09/12/2015. On 09/12/15, Ms. [redacted] notified Store Personnel to advise that the contract delivery drivers had damaged her lawn during delivery of the...
merchandise. At this time, Ms. [redacted] was advised we would notify the contract delivery service to contact Ms. [redacted] to resolve and repair the damage to her front lawn. After speaking to Ms. [redacted] has advised that she did receive a call from the contract delivery service. The contract delivery service has advised Ms. [redacted] to get an estimate to take care of the repair to the front lawn at Ms. [redacted]s residence. We would like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Thank you for the prompt response and I appreciate you offering me the $1301.71 store credit. I am afraid the credit still doesn't resolve the main issue I opened this complain - Structural damages that were reported within the 3 year warranty period and never repaired ore offered replacement. If you look at my receipt, I purchased two warranties: 1. Fabric Protect - $284.99 2. EPP - $129.99 In the "FabricProtection_Warranty.pdf" attachment, under the Coverage Section, Point 4, it states: "Cracking or Peeling of Top grain leather in seating areas" is covered. Based on my previously attached pictures and inspection conducted by the Quality Furniture Representative, Dustin ID [redacted], sent by American Signature to review the damages, the cracking or peeling IS on the seating area. He also noted structural damage and loss in cushion air or sagging of the seats for the entire sectional. The damage is so bad that whenever anyone tries to sit on the sofa, they feel the metal structure frame. For the EPP, the following is stated "For all other covered accidents or covered structure failures, we will send out a Certified Service Technician to professionally repair the item. If we are unable to remove a stain or repair the damage, we replace the affected part or replace the entire piece of furniture free of charge. If your furniture is no longer available, you can reselect new furniture of equal or lesser value.” This is the point/complain I am trying to reference to. On June 2016, I noticed structural damage and cushion losing airs in the Coronado Sectional that I purchased from ASF. Within 5 days of the incident, I called the store @ 678-460-0290. Upon explaining to the representative at the Service Department in the store that I would like to file a warranty claim for structural damage and lose of cushion air, she responded by saying I need to file the warranty claim for structural damages through the 1866-454-2717 toll free number. As stated by the store representative, I called the 1866-454-2717 number and I filed the warranty claim with 1866-454-2717 number. On August 4th, I received the following message for my claim: “Based on the information that was reported, the furniture has structural damages. Structural related damages are not covered. Only the damages listed in the covered section of your protection plan is covered.” See the attached email for reference (Gmail – Information on your claim [redacted].pdf). Once I saw the above email, I thought maybe I never purchased the right warranty to cover the structural damage. At that time I never double guessed the response provided in writing by the representative for the warranty claim as I provided them with my receipt and all the details. As a result, I decided to not do anything and suffer for my mistake of not selecting the right warranty. Fast forwarding 6 months (February 2017), as I was cleaning our house, I found the 2014 American Signature Furniture Receipt for my Coronado Sectional. Upon looking at the line items on the receipts, I saw I had purchased EPP and Fabric Protect. After looking through the warranty documents that were attached to the receipts, I realized that structural damages WERE covered under the warranty I had purchased. Thus, as soon as I saw that, I called the store and asked to talk to the Service department. Upon my call, the store manager, Lori, picked up the call and after explaining my situation above, she dismissed my concern. She kept on saying you are “out of warranty and I cannot help” and did not even make an effort to hear my complete concern. She further rudely rebutted by saying “Why didn’t you call back to the store and complain again when you received the denial email from Uniters”. After that she asked I do not call on this again as I am out of warranty and she hung up the call. Based on the above explanation, my message is I did exactly what I was told by the sales representative and as written in the terms & conditions, to call the store within 15 days of the incident occurrence to file a warranty claim. It is not my mistake that I was routed to the 1866-454-2717 number when I described my reason to file the claim to the store’s service department. Also, it is not my responsibility to keep escalating matters especially when someone (Uniters) provided me in writing that my warranty does not cover structural damages. Thus, I am filing this Revdex.com complain to honor my June 2016 warranty claim of structural damage and loss of cushion airs in the Coronado sectional. The reason I am filling this claim now is because I have strong proof that I did purchase the EPP protection and now I know for sure that structural damages are covered. I feel like I was misguided and cheated with the hard earned money I used to purchase this furniture with the extended warranty total ~$400. In the event I was not routed to the 1866 number, a technician would have come out in June 2016 and repaired or replaced the Coronado sectional or offered me the full purchase price store credit to “reselect” a equal or lesser valued sofa. This is what I would like American signature furniture to offer me at this present time. I would like them to either repair the damages or offer me a “reselect” for the price I paid for the Coronado sectional or offer me a store credit for the amount I paid for the Coronado sectional less warranty fees (~$400).
On 05/09/2015, Mr. [redacted] purchased the Alisa Luxury Firm Queen mattress set, the Siena Merlot Queen bed, and the Siena Merlot nightstand. The merchandise was delivered to Mr. [redacted]’s residence on 025/13/2015. The merchandise was then returned in exchange for the Wesley X Firm Queen mattress set...
and the Mosaic bed and nightstand on 07/16/2016. The queen box spring was then exchanged on 02/10/2017.After reviewing Mr. [redacted]’s complaint I have spoken to the store Manager who has advised me Mr. [redacted]’s complaint was a squeaking box spring and that has been exchanged. If Mr. [redacted] is now having issues with his mattress he would have to contact the store to set up a service to have a technician evaluate the mattress and if it is defective then a reselect would be offered to Mr. [redacted]. At this time a service has to be complete to determine a reselection can be granted for Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I would like to break down the price for Ms. [redacted] paid for her Marisol Sofa,The Marisol Sofa is priced at $449.99; Ms. [redacted] had a promotion which allowed her to receive a discount of $103.94. Value City Furniture has to legally charge Ms. [redacted] taxes which in her county is 10.25%. So with the discount the sofa was now priced at $346.05 with discounts + 35.47 (tax) Ms. [redacted] paid $381.52 for her merchandise and that was the refund Ms. [redacted] received back to her account.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I will accept the business response if the 30% of the $799.99 purchase price is deducted using the $200.00 gift card that I received from VCF.
In researching this complaint, we discovered the table top in question arrived at Value City Furniture on February 05, 2018. The last call Value City Furniture made to Ms. [redacted] to pick up the table top was on February 19, 2018. It is unclear in the invoice if Ms.[redacted] did pick up the table top. Therefore, we consider this matter closed. We apologize for any inconvenience Ms.[redacted] may have experienced. If Ms. [redacted] has any further questions or concerns he may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 2/2/16, Mrs. [redacted] purchased the Jasmine Charcoal sofa and chair 1/2, and the Jasmine Floral ottoman. Mrs. [redacted] received her delivery on 2/17/16. Upon receiving Mrs. Moore’s information through the Revdex.com, I contacted the General Manager. In the interest of...
customer service, the General Manager has agreed to allow an even exchange of the chair 1/2. The delivery of the chair ½ is currently scheduled for 6/8/16, but the date of the delivery is tentative. Mrs. [redacted] has also received a discount for the inconveniences that she has endured.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
The legs I saw in the showroom were for my bed, the Sienna Birch. The technician told us the legs in the showroom were different than mine. I am attaching a screenshot of my bed that was on the website. I am not willing to give up a warranty I PAID for to get a store credit.
On 01/19/2014, Mr. [redacted] purchased the Monarch Chocolate 4-piece sectional. The merchandise was delivered to Mr. [redacted] on 01/22/2014. On 08/06/2015 Mr. [redacted] notified Store Personnel regarding the cushion resiliency. A service technician went out to Mr. [redacted]’s residence regarding the...
cushion resiliency. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted] to resolve his merchandise issues. In the interest of Customer Service the General Manager has offered to replace the Monarch Chocolate chaise. Mr. [redacted] can anticipate delivery of the new Monarch Chocolate chaise on 03/25/2016. The General Manager has also offered to refund the Pure Promise warranty to resolve all issues Mr. [redacted] has experienced. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The General Manager from the Clarksville, IN store has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Mr. [redacted] can contact the General Manager directly at ###-###-####and advise that he is following up on his claim with the Revdex.com.
[redacted] purchased his merchandise through [redacted] (formerly RAC Acceptance) located in a Value City Furniture store. [redacted] signed his contract with [redacted]; therefore, Value City Furniture will be unable to help [redacted] with his complaint. Value City Furniture has...
no legal right to exchange, refund or alter an [redacted] contract. [redacted] will need to contact an [redacted] representative at ###-###-#### or by mail at [redacted], TX [redacted] Please remove this complaint from Value City Furniture’s record and forward it to [redacted]. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I appreciate...
Ms. [redacted]’s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 01/26/2016, Mr. [redacted] purchased the Serenity 8-piece queen bedroom set and the Montero Brown 2-piece sectional. The merchandise was delivered to Mr. [redacted]’s residence on 01/26/2016. On 02/17/2016, Mr. [redacted] notified Store Personnel regarding the bed being on the floor without bed rail...
support. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager contacted Mr. [redacted]. The General Manager has agreed to provide Mr. [redacted] with a bed frame for his Serenity queen bed. Mr. [redacted] can anticipate delivery of the bed frame on 03//02/2016. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concern he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The General Manager from the local store reached out to me immediately after filing the complaint and went out of his way to make sure we were happy. I remain a happy American Signature customer.
On 04/02/2011, Mrs. [redacted] purchased the 2 piece Laguna Camel Living Room set. The merchandise was delivered to Mrs. [redacted]’s residence on 07/19/2011.After receiving Mrs. [redacted]’s complaint I have confirmed that she is out of her 1 year manufactures warranty and she would have to dispute her...
claim denial with the warranty company (Uniters). Mrs. [redacted] may file a dispute by calling 877-901-1382 or by sending a dispute request to [email protected]. Unfortunately Value City furniture is not responsible for any stains accumulated on Mrs. [redacted]’s merchandise.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently and I appreciate Ms. [redacted]’s patience in this matter
In the Terms and Conditions on our website, it states: In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the...
order will be cancelled. Mrs. [redacted] was contacted promptly after the mistake was realized, and per our Terms and Conditions, her order was cancelled and her refund was processed. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any further questions or concerns, she may contact me direct. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 11/29/2013, Ms. [redacted] purchased the Prescott 4-piece power reclining sectional. The merchandise was delivered to Ms. [redacted]’s residence on 12/03/2013. On 09/16/2014, Ms. [redacted] notified Store Personnel regarding the loss of power on the Prescott 4-piece power reclining sectional. At that...
time, Ms. [redacted] was advised that we would complete a full replacement of the merchandise to resolve the merchandise issues. The replacement merchandise was delivered to Ms. [redacted]’s residence on 01/05/2015. As of 07/06/2015, Ms. [redacted] notified Store Personnel regarding the Prescott sofa Bluetooth capabilities were not working. Ms. [redacted] was advised that her 1 year manufacturer warranty has expired as of 12/13/2014. In the interest of customer service, the General Manager has offered a courtesy service. Ms. [redacted] can anticipate the courtesy service on 07/16/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
They didn't really resolve their poor service with their response.
On 09/05/2015, Ms. [redacted] purchased two of the Aquarius Walnut power reclining sofas. The merchandise was delivered to Ms. [redacted]’s residence on 09/12/2015. On 09/12/15, Ms. [redacted] notified Store Personnel to advise that the contract delivery drivers had damaged her lawn during delivery of the...
merchandise. At this time, Ms. [redacted] was advised we would notify the contract delivery service to contact Ms. [redacted] to resolve and repair the damage to her front lawn. After speaking to Ms. [redacted] has advised that she did receive a call from the contract delivery service. The contract delivery service has advised Ms. [redacted] to get an estimate to take care of the repair to the front lawn at Ms. [redacted]s residence. We would like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Thank you for the prompt response and I appreciate you offering me the $1301.71 store credit. I am afraid the credit still doesn't resolve the main issue I opened this complain - Structural damages that were reported within the 3 year warranty period and never repaired ore offered replacement. If you look at my receipt, I purchased two warranties: 1. Fabric Protect - $284.99 2. EPP - $129.99 In the "FabricProtection_Warranty.pdf" attachment, under the Coverage Section, Point 4, it states: "Cracking or Peeling of Top grain leather in seating areas" is covered. Based on my previously attached pictures and inspection conducted by the Quality Furniture Representative, Dustin ID [redacted], sent by American Signature to review the damages, the cracking or peeling IS on the seating area. He also noted structural damage and loss in cushion air or sagging of the seats for the entire sectional. The damage is so bad that whenever anyone tries to sit on the sofa, they feel the metal structure frame. For the EPP, the following is stated "For all other covered accidents or covered structure failures, we will send out a Certified Service Technician to professionally repair the item. If we are unable to remove a stain or repair the damage, we replace the affected part or replace the entire piece of furniture free of charge. If your furniture is no longer available, you can reselect new furniture of equal or lesser value.” This is the point/complain I am trying to reference to. On June 2016, I noticed structural damage and cushion losing airs in the Coronado Sectional that I purchased from ASF. Within 5 days of the incident, I called the store @ 678-460-0290. Upon explaining to the representative at the Service Department in the store that I would like to file a warranty claim for structural damage and lose of cushion air, she responded by saying I need to file the warranty claim for structural damages through the 1866-454-2717 toll free number. As stated by the store representative, I called the 1866-454-2717 number and I filed the warranty claim with 1866-454-2717 number. On August 4th, I received the following message for my claim: “Based on the information that was reported, the furniture has structural damages. Structural related damages are not covered. Only the damages listed in the covered section of your protection plan is covered.” See the attached email for reference (Gmail – Information on your claim [redacted].pdf). Once I saw the above email, I thought maybe I never purchased the right warranty to cover the structural damage. At that time I never double guessed the response provided in writing by the representative for the warranty claim as I provided them with my receipt and all the details. As a result, I decided to not do anything and suffer for my mistake of not selecting the right warranty. Fast forwarding 6 months (February 2017), as I was cleaning our house, I found the 2014 American Signature Furniture Receipt for my Coronado Sectional. Upon looking at the line items on the receipts, I saw I had purchased EPP and Fabric Protect. After looking through the warranty documents that were attached to the receipts, I realized that structural damages WERE covered under the warranty I had purchased. Thus, as soon as I saw that, I called the store and asked to talk to the Service department. Upon my call, the store manager, Lori, picked up the call and after explaining my situation above, she dismissed my concern. She kept on saying you are “out of warranty and I cannot help” and did not even make an effort to hear my complete concern. She further rudely rebutted by saying “Why didn’t you call back to the store and complain again when you received the denial email from Uniters”. After that she asked I do not call on this again as I am out of warranty and she hung up the call. Based on the above explanation, my message is I did exactly what I was told by the sales representative and as written in the terms & conditions, to call the store within 15 days of the incident occurrence to file a warranty claim. It is not my mistake that I was routed to the 1866-454-2717 number when I described my reason to file the claim to the store’s service department. Also, it is not my responsibility to keep escalating matters especially when someone (Uniters) provided me in writing that my warranty does not cover structural damages. Thus, I am filing this Revdex.com complain to honor my June 2016 warranty claim of structural damage and loss of cushion airs in the Coronado sectional. The reason I am filling this claim now is because I have strong proof that I did purchase the EPP protection and now I know for sure that structural damages are covered. I feel like I was misguided and cheated with the hard earned money I used to purchase this furniture with the extended warranty total ~$400. In the event I was not routed to the 1866 number, a technician would have come out in June 2016 and repaired or replaced the Coronado sectional or offered me the full purchase price store credit to “reselect” a equal or lesser valued sofa. This is what I would like American signature furniture to offer me at this present time. I would like them to either repair the damages or offer me a “reselect” for the price I paid for the Coronado sectional or offer me a store credit for the amount I paid for the Coronado sectional less warranty fees (~$400).
On 05/09/2015, Mr. [redacted] purchased the Alisa Luxury Firm Queen mattress set, the Siena Merlot Queen bed, and the Siena Merlot nightstand. The merchandise was delivered to Mr. [redacted]’s residence on 025/13/2015. The merchandise was then returned in exchange for the Wesley X Firm Queen mattress set...
and the Mosaic bed and nightstand on 07/16/2016. The queen box spring was then exchanged on 02/10/2017.After reviewing Mr. [redacted]’s complaint I have spoken to the store Manager who has advised me Mr. [redacted]’s complaint was a squeaking box spring and that has been exchanged. If Mr. [redacted] is now having issues with his mattress he would have to contact the store to set up a service to have a technician evaluate the mattress and if it is defective then a reselect would be offered to Mr. [redacted]. At this time a service has to be complete to determine a reselection can be granted for Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I would like to break down the price for Ms. [redacted] paid for her Marisol Sofa,The Marisol Sofa is priced at $449.99; Ms. [redacted] had a promotion which allowed her to receive a discount of $103.94. Value City Furniture has to legally charge Ms. [redacted] taxes which in her county is 10.25%. So with the discount the sofa was now priced at $346.05 with discounts + 35.47 (tax) Ms. [redacted] paid $381.52 for her merchandise and that was the refund Ms. [redacted] received back to her account.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I will accept the business response if the 30% of the $799.99 purchase price is deducted using the $200.00 gift card that I received from VCF.
In researching this complaint, we discovered the table top in question arrived at Value City Furniture on February 05, 2018. The last call Value City Furniture made to Ms. [redacted] to pick up the table top was on February 19, 2018. It is unclear in the invoice if Ms.[redacted] did pick up the table top. Therefore, we consider this matter closed. We apologize for any inconvenience Ms.[redacted] may have experienced. If Ms. [redacted] has any further questions or concerns he may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 2/2/16, Mrs. [redacted] purchased the Jasmine Charcoal sofa and chair 1/2, and the Jasmine Floral ottoman. Mrs. [redacted] received her delivery on 2/17/16. Upon receiving Mrs. Moore’s information through the Revdex.com, I contacted the General Manager. In the interest of...
customer service, the General Manager has agreed to allow an even exchange of the chair 1/2. The delivery of the chair ½ is currently scheduled for 6/8/16, but the date of the delivery is tentative. Mrs. [redacted] has also received a discount for the inconveniences that she has endured.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I would like to have an apology from the store and / or delivery personnel
The legs I saw in the showroom were for my bed, the Sienna Birch. The technician told us the legs in the showroom were different than mine. I am attaching a screenshot of my bed that was on the website. I am not willing to give up a warranty I PAID for to get a store credit.
On 01/19/2014, Mr. [redacted] purchased the Monarch Chocolate 4-piece sectional. The merchandise was delivered to Mr. [redacted] on 01/22/2014. On 08/06/2015 Mr. [redacted] notified Store Personnel regarding the cushion resiliency. A service technician went out to Mr. [redacted]’s residence regarding the...
cushion resiliency. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted] to resolve his merchandise issues. In the interest of Customer Service the General Manager has offered to replace the Monarch Chocolate chaise. Mr. [redacted] can anticipate delivery of the new Monarch Chocolate chaise on 03/25/2016. The General Manager has also offered to refund the Pure Promise warranty to resolve all issues Mr. [redacted] has experienced. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The General Manager from the Clarksville, IN store has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Mr. [redacted] can contact the General Manager directly at ###-###-####and advise that he is following up on his claim with the Revdex.com.
[redacted] purchased his merchandise through [redacted] (formerly RAC Acceptance) located in a Value City Furniture store. [redacted] signed his contract with [redacted]; therefore, Value City Furniture will be unable to help [redacted] with his complaint. Value City Furniture has...
no legal right to exchange, refund or alter an [redacted] contract. [redacted] will need to contact an [redacted] representative at ###-###-#### or by mail at [redacted], TX [redacted] Please remove this complaint from Value City Furniture’s record and forward it to [redacted]. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I appreciate...
Ms. [redacted]’s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 01/26/2016, Mr. [redacted] purchased the Serenity 8-piece queen bedroom set and the Montero Brown 2-piece sectional. The merchandise was delivered to Mr. [redacted]’s residence on 01/26/2016. On 02/17/2016, Mr. [redacted] notified Store Personnel regarding the bed being on the floor without bed rail...
support. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager contacted Mr. [redacted]. The General Manager has agreed to provide Mr. [redacted] with a bed frame for his Serenity queen bed. Mr. [redacted] can anticipate delivery of the bed frame on 03//02/2016. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concern he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The General Manager from the local store reached out to me immediately after filing the complaint and went out of his way to make sure we were happy. I remain a happy American Signature customer.
On 04/02/2011, Mrs. [redacted] purchased the 2 piece Laguna Camel Living Room set. The merchandise was delivered to Mrs. [redacted]’s residence on 07/19/2011.After receiving Mrs. [redacted]’s complaint I have confirmed that she is out of her 1 year manufactures warranty and she would have to dispute her...
claim denial with the warranty company (Uniters). Mrs. [redacted] may file a dispute by calling 877-901-1382 or by sending a dispute request to [email protected]. Unfortunately Value City furniture is not responsible for any stains accumulated on Mrs. [redacted]’s merchandise.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I apologize for the delay in our resolution regarding Ms. [redacted]’s complaint. I kindly ask that Ms. [redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently and I appreciate Ms. [redacted]’s patience in this matter