Vasa Fitness

I apologize for the miscommunication, we would be happy to refund the two payments drafted 4/28/in the amount of $on your account and the linked member

We do not have record the member contacted Vasa to cancel January The member was contacted from paramount acceptanceThe payment declined 1/20/of $as lost/stolen, the calls started 1/29/14 and continued till 4/18/The membership was then assigned to Swiftwe will pull the membership from Swift member will need to provide proof of move from January for back dating and pay the $cancellation fee.?

Thank you so much for the informationThe agreement does indicate that the is a day notice and $cancel fee within the first monthsI will waive the days and cancel fee today for youThe membership will cancel 12/13/The last bill date was 11/13/

Hi, Can I get complaint *** but on hold, we also received a letter from an attorney on Wednesday in regards to this member.This has to be reviewed by our legal department before I am able to respond with a resolve. Thanks, Rachael | Member Service
DirectorVASA Fitness | Corporate OfficeSouth East | Orem, UT 84097T 801-426-8644 | F 801.426.8642 [email protected]

Complaint: ***
I am rejecting this response because:I deserve a refund regarding my ex-wife being on my account after I went into the gym in the brickyard and paid the cancellation feeI added her to my account I gave the gym her information and they added her to itI was solely responsible for the financial portion of her paymentsThe gym told me in person all I had to do was pay the early termination fee of $before the six month periodI am now out $that shouldn't been taken out of my account for the last nine monthsThis is unacceptable business practice
Sincerely,
*** ***

The payment of $did stop drafting after the 6/25/payment, however our billing company did try to contact you at ###-###-#### after the payment delcindedI also see this same number has been provided with this complaintWe are able to pull accounts from collections based on the situations
that it should not have been sent due to error, in this case the debt was sent to collection due to default of paymentThe collection agency does add fees and interestThe debt will need to be settled with Swift

Thank you for brining this to our attention, you state you were not explained how the billing worksWe would love to get more detail regarding this so we can make sure our sales department is being transparent with each member. Thanks,

The payment was declined as a Do Not Honor no Fraud.Since the payment was not declined as fraud we would request further information regarding the fraud.The payment was never taken no reason for a refund.Member needs to provided the proof of fraud and we would be happy to waive the $return fee

Thank you for reaching out to us, after reviewing your concerns and our agreement we were unable to find documentation reflecting you were informed Andres would be training youWe do have multiple and qualified trainers that are happy and willing to help you achieve your fitness goalsI don't see
that you have attempted to work with another trainer, this would be the route we would go regarding your personal training agreementWhat we will do is credit a session for you to work with the new trainer though

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI want no more contact from your company or any third party debt collectors again what so everIf I do receive any more contact I will press forward with legal action once again.
Sincerely,
*** ***

***, We apologize for any confusion that may have come about a the point of sale We have gone ahead and canceled the personal training agreement with no further billingPlease let me know if you have any questionsHave a wonderful day!

***,I apologize if the terms of cancellation were not clearly stated at the point of saleWe train our sales staff to be straight forward with our membersWe also send a copy of your agreement as well as a welcome email reminding you of the fees associated with the account and cancellationTo
resolve the matter we will cancel the account without the $cancellation fee but the final months dues will be owed as of 8/18/for the final payment of $to meet in the middlePlease confirm and we will process the cancellation. Thank You,

Our records indicate the Matt is of ageCan you provide proof of his age and we will address the collection agency

Complaint: ***
I am rejecting this response because: spoke with member services yesterday, for the first time ever, the girl
who transfers the phone calls told me that the recording will tell you to leave a message but to ignore that and just waitI wish she would have told me that the many other times I have calledSpoke with kendra who told me they had been trying to contact me, at my old number I explained that I had left my new number in the voice mail and the email I had sentObviously someone didnt do their job and update my new number, although when they got my email they gave me a call back at my new number and she just wanted to tell me that she was going to send it over to member services, but apperantley member serivces doesnt know how to read and didnt see my new number in the email like the other girl hadMy barcode is ***Kendra hung up on me when I was not swearing ar her or disrespecting her in anway, totaly unprofessional.
Sincerely,
Maria ***

I would love to help you get this resolved, but I am unable to pull an account up with the information givenWould the training be under a different name?

Thank you for reaching out to us, I have processed a refund of the $cancellation fee your concerns will be brought up to our sales department because we want to make sure our members are being communicated the same thing and there is no miscommunications

Thank you for contacting us, in reviewing the concerns and the agreement I do show that you did fulfill the personal training agreement except that last paymentWe are happy to pull this account from our collection agency SWIFT FUNDS and write off the remaining balanceIn your complaint it
states you did not receive a bill or was never contacted we do show that the number provided in this Revdex.com complaint is the same number our billing company tried to contact in regards to the past due personal training account on several occasions before being sent to collectionsThe sessions you did not receive will be placed back on the account for you to come in the utilize them

Thank you for reaching out to VASA, I apologize for the experience you have receivedOur agreements are all done electronically and you click you agree which puts in your initial or signature since everything is done electronically we do not have paper agreements that you sign physicallyA copy of
your agreement along with a welcome letter is send the welcome letter goes over some of our mostly asked questions including the cancellation fee, our return fee, and our rate guarantee feeWe also are working to make our agreements as transparent as possible for our membersWhat we can go ahead and do for you is waive the days, the $cancel fee, and process the cancellation effective today 8/9/

Revdex.com:
Given that you are the 'Revdex.com', to make this particular business better, it really should remind its customers prior to exacting the yearly fee that this will be doneIt's unreasonable for them to expect that their customers will remember this additional charge every year, which in my case was three times my monthly chargeFor others this has definitely caused concern in the past and probably financial damage due to unexpected bank overdraft chargesI don't think I simple reminder of this yearly charge is too much to ask
Sincerely,
*** ***

Thank you for your feedback, after reviewing your concerns and the agreementWe show you are not on a month-to-month agreement that can be cancelled or downgraded to our basic plan of $You did speak with our member service department and requested a cancellation due to a relocation, at
this time we did explained you would need to provide proof of relocation and pay $cancel feeIt does show you requested to downgrade to the $per month and we explained this agreement could not be downgraded due to it being in a termed agreementWe do not see in any conversation you have had with VASA or Paramount acceptance of your debit card being cancelled due to fraudulent activity or requesting from you any bank documentsAt this time the debt owing with SWIFT Funds would need to be settled in there office