Vasa Fitness

Thank you for reaching out to us, I do see you talked to our member service department and they went ahead and refunded the $25.00 back to your MC ending in [redacted].

[redacted],  I see that you spoke to our office yesterday afternoon to have this resolved. We have received the 2 payments of $90.94. We have contacted the collection agency to have the account removed from their office from further collection. Please let me know if you have any questions,...

have a wonderful day!

Thank you. I have not seen anything yet, but will continue anxiously awaiting that refund. How long should it take to see refund payment? Will it be refunded back to my card I used or via check by mail? Also can I please request an email/reciept showing membership cancellation and balance owed as $0.00 to email provided below. Thank youSincerely,
[redacted]@hotmail.com

Thank you for reaching out to us, we do apologize for any misunderstanding. Our sales representatives are trained to be translucent but we do understand things get confusing while going through the terms of two different agreements. We will go ahead and process the cancellation of your personal...

training agreement, as of 10/3/16. You will have no further billing draft on your account. I also see you have already processed a cancellation for your fitness membership.Please let me know if you have any further questions.

Thank you for reaching out to us, we will go ahead and process the cancellation for you and waive the $25 cancellation fee. When you are needed to go ahead and process this?

The membership you agreed for is a month to month, state law does require all heath facilities to have contracts with any agreement. You are correct that you did agree on a month to month. The membership is set up online so you would click boxes to agree to the terms. I show you contacted us on...

8/27/15, I will back date and waive the $25 cancel fee within your first 6 months of agreement you will owe nothing further and your agreement has been cancelled 9/25/15.

I apologize that there was some miscommunication regarding the personal training agreement. We are happy to adjust off the owing amount of $640.00 and cancel the personal training agreement, effective 6/21/16.

I have an account for [redacted] birthdate [redacted].  I do not have any like information that matches the address in Nevada.However, this is the only membership in our system for this name.the last usage on the account was March 12,2015.  The billing company reached the wife regarding...

the past due on 2/2/2015. Currently this membership is past due $[redacted].  If there was an attempt to cancel this discussion would have happened on 2/2/2015. Other than this there is nothing on file regarding a cancel.Please have the consumer contact our Member Service Team with any questions.We will also have someone contact them to find out what the situation is.

Thank you for reaching out to us, I show that [redacted] in our member service department was able to resolve this for you. I show you will not be billed the $10.6512/3/16.

[redacted], Based on the agreement you signed with us and the noted conversations you had with our billing company, you were advised of the terms of cancellation. This only involved a 30 days notice and a cancellation fee of $25.00. I am unable to locate at any time that we requested for 2 forms of moving from you to process a cancel on your month to month membership. Over the course of the next few months before your account was sent to collections, Paramount Acceptance continued to contact you and  advised you again of the terms for cancellation involved a 30 days notice in writing and the payments owed up to the point of cancellation. At this point you had become delinquent and the billing company attempted to collect the past due balance to resolve the matter. Our notes reflect that you refused to make the necessary payments. At this point we will remove the account from collections but you will first need to pay the final months dues and the cancellation fee for a total of $72.96. Which would have been owed as of your first phone call you had with our billing company last September. Once this has been paid the account will be closed and removed from Aldous & Associates. Please let me know if you have any questions.

It does look like we were able to resolve this 8/30/16 in our office.Member provided military orders we pulled the account from collections and processed a cancellation.We did not require the member to pay any past due amounts. Let me know if you need any more information regarding this...

account. Thanks, Rachael | Member Service DirectorVASA Fitness | Corporate Office1259 South 800 East | Orem, UT 84097T 801-426-8644 | F 801.426.8642

Thank you for bringing this to our attention, one of our personal training manager has already talked with you, we have a few options we would be happy to try and assist you with. continues on your 12 month agreement and pays the $30/session for the 12 months We can downgrade to a 6 month...

contract and pay $32/ session for the 6 monthsWe can downgrade to a 4 month contract like he wants and the $34/session rate since we weren’t offering the rate his wife received when he signed up. He’s already paid 3 months so he would have 1 more payment PLUS the difference in session rate which would be $240 for his monthly and then an additional $128

Looking over the notes on the account member did walk into the facility 9/4/14 and submitted a 3 day cancel. This was rejected due to member being outside the 3 days. As a resolve will pull back from collection and cancel the memberhsip

We talked to the member 8/31/15, we do show the member did talk to the front desk 7/27/15 member was informed that the account was past due. The member informed the front desk she will have to pay next time because she die not bring her card. The membership would not have been able to be cancelled...

until the past due amount was brought current. When the member talked to us 8/31/15 we processed the cancellation and waived the 30 days so the member is not drafted again. ?

[redacted], We apologize for the negative experience. We have reviewed your account and are unable to locate a request to downgrade in September, we did see the request to downgrade made on 11/6/16, at which point we responded to your emailed request asking you to confirm the home gym you would like...

the downgrade setup for. We needed this information since the basic gym only allows access to one singular location. We never received a response from you for us to proceed with a downgrade. The account history does show check-ins at multiple gyms which is why we need the confirmation as to which home gym you would like the account setup for. We have attempted to resolve this by giving you a refund for a total of $100.80. This is the amount charged to you from March-July for the cost of the month to month dues.  We also have given you a 3 month credit on the membership in the amount of $38.40. As courtesy we could refund you an additional $32.00 for the guest privileges charged to you since March in attempt to meet you in the middle. Please let me know if you have any questions.

Thank you for reaching out to us, we do make every attempt to insure our members are aware of what they are signing and agreeing to. We do show an agreement for the bi weekly payment of $80 per month for the personal training services that were agreed to by you. At this time you would need to...

transfer the agreement to someone else, I do show that your payments were pushed out till the month to April.

Thank you for your feedback, we do show you were able to resolve this with our Sandy facility. Please let us know if you have any further questions.

I apologize that this information was collected, what is your husbands name so I can pull up the account and look it over.  Thanks

Thank you for reaching out to us, we are happy to refund the $25 cancellation fee back as a courtesy.

Thank you for reaching out to us, I do show you called in regarding a cancellation at that time you were informed that the account was not properly cancelled and were informed of how to cancel. Since this was not done and you failed to make your monthly payments your account did go into delinquent...

status and was assigned to our third party collection agency. I also see you requested our billing company to not contact you regarding the account. You were aware the account was not cancelled and still active but chose to not process a cancellation. With that being said we also do want to do the right thing, you clearly did not want the account active, we will pull the account from collections and process a cancellation on your membership effective 1/20/17. Thanks,