Vasa Fitness

Looking over the account, I show that the member service team waived the cancellation fee and has since cancelled the agreementPlease let us know if there is any further questions you have.Thanks

Thank you for reaching out to us! We understand your frustration, what we can do is process your cancellation 11/14/The $cancellation fee and 30-days notice will be waivedYou will not be billed any further

Please provide your member number and barcodeWe have searched the system by your address and phone number and are not ableto locate you under this information

Thank you for reaching out to us, I have looked over your account I see you stopped using the facility in July and had been current up until thenI am happy to process the cancellation today 11/28/16, and adjust off the past due amount you currently owe Please let me know if you have any
further questions!Thanks,

Thank you for reaching out to us, what we will do is process a cancellation on both the personal training accounts todayThis will prevent any further drafts, we will need to look into the claimes being made at the club level regarding the lack of trainers available

I apologize for the way you were treated at our facility, I do show that Alex send this complaint to the appropriate departments to address our staff. We can pull the membership for Swift, however I do show you did use the facility for April, May, June, July, and September
Since serviced were rendered and not paid for these months do need to be paid totaling $***Once this amount is paid we will reactivate your membership and continue billingThe member service team will be addressed regarding the way the situation was handledHope this resolves your concerns.Thanks, Rachael

Complaint: ***
I am rejecting this response because:That is not correct I did go in on Monday 8/7/and I talked in person to the same salesperson I asked to please cancel and he told me I was too late even though he told me I could come in on that day 8/7/17 to cancel If I wanted he also told me I can come in and cancel if I didn't want to continue with the membership and he will refund me, but he just lied to me, no refund and now I am stuck with a membership that I cant get rid of, I was never shown any contracts and I never signed or put my initials on anything
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:There hasn't been a resolutionIn response to the company, the membership bar code is ***ThisWas for my minor sonI would like to be
fully refunded as per my initial request as well as not pay cancellation fee that I never signed or agreed to in my initial complaint.
Sincerely,
*** ***

The contract was purchased on 4/23/and the complaint states intent to purchase. The contractual agreement is attached to show initials and signatures of the sale to Emily M***. An email address was supplied and the consumer would receive a copy of the contract via email and hard
copyThe regulations are clear on cancellation policy.The member may transfer to another consumer, but all payments must be current to do so.There is a transfer fee but this will be waived if member finds a someone to transfer.There is a note in your complaint about HIPAA release offered and accepted 6/21/We have no such request or anything filedWe do not have a medical clause.Refer to the regulation portion of the contract.There is no violation and the contract will stay in place

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I would like to have clarification that I'm understanding that the contract will be cancelled and nothing further is owed to VASA or their collection agencyIf this is the case I find that this resolution is satisfactory to me
Sincerely,
*** ***

When we looked into this, the trainer sent us images of text messages showing him trying to get ahold of you with no luckI do show you contacted our member service team in March to cancel but this concern was not brought upThe same process I have done and responded back with is the same process we would have done if this was brought to our attention in MarchIf you are not wanting to utilize the services you do have the option to transfer the agreement to someone elseWe will waive the $transfer fee

Complaint: ***
I am rejecting this response because:Right - because I selected the option which is 2x as much per month ($19.99) to get the $fee waivedThe $plan I wanted (and verified via phone when Shaq lied to me) has a $fee associated with it per your Assistant Manager at the West Jordan location. I get the feeling you are not trying to solve my issue, rather you are replying with vague info and questions to dodge the advertising and lies I was toldAm I incorrect?When I called and asked about fees, I was specifically told there were NONE outside of the $per monthThen you sprung the cancellation, sign up, and facility feesLiesLiesLies.
Sincerely,
Justin D***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you, as agreed I will pay all the fees associated with the memberships, and then have them cancelled as well
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Looking over your account, it looks like our member service team was able to get this resolved for you.Please let me know if you have any other concerns Thanks

We are okay with you payment the past due of $for the monthly dues, for the child care and the $cancellation feeOnce this is don't the membership will cancel. Thanks

I apologize for the miscommunication with our kid care services, I do show the we have set up a refund for those services seeing that you can not use them being the godparentYou mentioned in your complaint that the manager of the kid care manager, front desk manger did to make you feel this wayI
will address the member service team in the way they are speaking to our membersWhat type of experience have you had regarding wanting to cancel the personal training membership?

***, The membership you had with VASA was a month to month membership and the terms for cancellation on this account is a days notice in writing and a $cancellation fee if canceled with in the first monthsOur records do not reflect we had received a cancellation request
for your accountOur records show that our billing company attempted to contact you in May of to go over the past due, they asked for you to send your cancellation request to our support email for reviewWe never received that documentation showing the account should have been previously canceled, because of this the account remained active until September of this when it was sent to the collection AgencyDuring this time Paramount Acceptance the billing company still attempted to reach you to resolve the past due balanceAt this point if you can provide the documentation for cancellation we would be happy to review itWithout any proof of cancellation you will need to resolve the balance with the collection agency Aldous & AssociatesPlease let me know if you have any questions

***, The terms on the membership are a days’ notice for cancellation, anything owed up until the date of cancellation and any payments set to draft in the next days are owed per the signed agreement.There is also a $cancellation fee owed if you are canceling within the first
monthsDue to these policies you would have owed Octobers payment and the cancel feeWe will refund the charge of$that you were charged on 11/6/The account has been canceled effective today, please let me know if you have any questions, have a wonderful day!

Thank you for the information, we will go ahead and process a cancellation of the personal training agreement for your wifeYou will see no further billing and the amount of $has been adjusted off