Vasa Fitness

Thank you for reaching out to us, I do see that we did not received a cancellation notice and the membership continuedWhat we will do is process the cancellation 8/19/16, and adjust off the past due amount Thanks,

Complaint: ***
I am rejecting this response because:This response does not adress my requests in the
complaintAlex was the other manager I spoke with but he didn't do anything for me so my problem is not fixed and VASA continues to do nothing to help reconcile.
Sincerely, *** ***
*** ***

Not sure what stand still means, but I responded to the resolve

***, All of the information you are referring to is listed in the contract, you would have signed and agreed to these terms at the point of saleYou also would have received a copy of your contract to the email you provided the day you signed up to review at any timeTo resolve the matter we have closed your personal training account with no further chargesPlease let me know if you have any questions

***, After reviewing your account it looks like our billing company setup the agreed upon refund of $when they did this the account was not properly closed outWe apologize for the error, the account has been removed from the collection agency and closed out with our office with
no further payment owingWe also apologize you were not able to reach us via phone, with the holiday we have been short staffed and a higher volume of calls, we are attempting to get to as many of these calls as we can and apologize for any inconvenience this may have caused youPlease let me know if you have any questions

I had further correspondence with the VASA and they cancelled the account and adjusted the amount to zero balance as requested in MayThank you for
Revdex.com. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

***,The terms on the membership are a days’ notice in writing for cancellation, anything owed up until the date of cancellation and any payments set to draft in the next days are owed perthe signed agreementThere is also a $cancellation fee owed if you are canceling within the first
monthsWhen you signed up for the account it was during a promotion with no enrollment fee and first month dues on usThis does not effect the terms of cancellation as listed on the agreement and sign to at the point of saleI see that when you spoke to our office yesterday we did try to work with you and meet you in the middle by waiving the days notice so you were note charged for another month of dues but you did have to pay the cancellation fee to finalize the cancellation. Please let me know if you have any questions, have a wonderful day!

[redacted],      The terms on the membership are a 30 days’ notice for cancellation submitted in writing, anything owed up until the date of cancellation and any payments set to draft in the next 30 days are owed per the signed  agreement. The first intent to cancel we have received...

was today at 9:31 am. To resolve we will refund the payment you made online today to finalize the  cancellation. You will have access to the facility until 12/1/17.  Let us know if you have any questions or concerns.

Complaint: [redacted]
I am rejecting this response because:
There is a discrepancy between payment made to Swift Funds. Attached is a copy from my bank showing an e-check payment to SWIFT FUNDS FINANCIAL SERVICES in the amount of 653.69 clearing my account on 9/17/15. Payment was made, contrary to what is being stated by VASA. Also attached is the requested proof of residence from Prime Property Management of my residential lease agreement showing residence in Ogden Utah from 08/01/2013 forward.
Furthermore, I am confused by the cancellation fee in which reference is being made to. I was a month-to-month member at the time I cancelled (January 2014) and cancellation fees should not apply to my membership status at this time. Those fees are stated to only be required of those members who are "under contract" wishing to terminate services before contract end date, ie. early termination fees. I was not under contract during time of cancellation so am curious as to why I am required to pay $100 cancellation fee. I would expect a full repayment of 653.69 at this time. I have provided proper documentation and wish for this to be taken care of in a respectful, professional and timely manner. Thank you kindly in advance.
Sincerely,
[redacted]

Complaint: [redacted]
I have attached a response from Prime Property Management stating that you can call to verify that I was living in their unit from August 2013 - May 2014, which validates the Jan 2014 move date in question. Their contact information is enclosed in that attached email. I have also attached a receipt directly from Swift Funds Financial Services, again confirming payment to them in full. I would expect no further delays in obtaining reimbursement and appreciate your efforts in advance.
Thank you
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to move forward to cancel my membership.
Sincerely,
[redacted]

We are happy to help you out with the return fee. Would you like us to run the $19.22 with the current billing?

[redacted],  Thank you for providing her information, the terms of cancellation are a 30 days notice in writing. I am unable to locate any previous request for cancellation prior to Tuesday 1/16/18. The account shows it was being used until 4/28/16 and in February we had a conversation over the phone  with Chari on 2/19/16 at which point the past due balance was paid and billing was updated with us. As a courtesy we can close the account effective today and refund the last 2 charges for a total of $80.11. We will not be able to refund any payments beyond this unless a previous proof of requested cancellation can be provided. Please confirm the address to which we can send the refund check to. Let me know if you have any questions.

We show that we have been contacted by our member service team 10/5/15. Your fees were waived and you paid the monthly payment. Did you have any other concerns we have help you with?

[redacted],I apologize for the negative experience, we have been reviewing your account. Based on the information we have gathered you were with one of our trainers who unfortunately has left VASA. The agreement you signed was for a certain amount of personal training session credits and is...

not based off usage with a specific trainer. We are happy to get you setup with a new trainer if you are unhappy with the current trainer you have been using sessions with. Currently you have 2 credits available to you that one of our certified trainers would be happy to deliver as agreed to in the signed agreement. We are not able to cancel this account, you will need to follow the terms of cancellation as stated in the signed agreement. As a courtesy we would happy to place the billing on a 2 month hold to give you time to find someone to take over the agreement. Please let me know if you have any questions or concerns.

Our memberships are not a term agreement but they are a month to month, the payments do not stop billing until we recive a written notice. It does look like your are 4 months into your agreement the cancel process is a 30 day written notice with a $25 cancellation fee, however if the account is past...

due this does need to be brought current before the process has been completed. There is a $25 return fee for each monthly payment that does not clear. As a resolve if you pay the $93.37 we will cancel your agreement.?

[redacted],When we last spoke to resolve the previous Revdex.com #[redacted] we let you know the balance needed to be resolved with our office not the collection Agency. The account was closed with the collection agency so we could continue with the resolve through our office on 6/29/17. I have reached out to...

the collection agency and they stated if they receive checks for closed accounts they shred these checks because they are not able to process them.To finalize the closure of the account you will need to mail a check here to our office at the VASA corporate office 1259 S 800 E Orem, Utah 84097. Once our office has received the $72.96 the balance will be resolved and the account will be closed. Please let me know if you have any questions.

We are happy to look into this concern, what was your sons name?

We have  a Revdex.com complaint #[redacted], this member was revoked from our facility for being unfriendly  to our staff and multiple occasions, we have documentation of the occurrences and we do have the right to deny services if we feel necessary. We also informed him we would refund him his...

$2.00 renewal fee he requested.   Thanks, Rachael | Member Service DirectorVASA Fitness | Corporate Office1259 South 800 East | Orem, UT 84097T 801-426-8644 | F 801.426.8642 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Where do I send the check
Sincerely,
[redacted]