Vasa Fitness

The $25 return fees will be waived. You will then only owe the monthly past due of $21.36 per contract. The annual fee is part of your agreement we would not refund this payment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I first wanted to cancel the account 3 days ago when I went to the gym in person to cancel and was told that I there was no way that I could do it in person. I was also told to wait until November 2nd to cancel. Stating otherwise is willfully ignorant or just careless. 
Sincerely,
[redacted]

Thank you for reaching out to us, I apologize for the experience you have had. Looking over the agreement I do show it is set up for 12 months, each payment is 120.00. What I can do is pull the account from collections and restart the payments. If you do not want the agreement you can transfer it to...

someone else we will waive the $100 transfer fee to do so.

The  representative waived the 30 day cancel and the $25 cancellation fee. The member first contacted Vasa to cancel on 7/27/15 when the retry for Julys payment cleared. The member currently does not owe anything on the agreement.

Revdex.com:
Thank you for your fast response in regards to my complaint made yesterday afternoon. I appreciate your level of professionalism. I wanted to respond with a little feedback for training purposes. I currently work as a Customer Service Manager for a home delivery company. When signing up with our service we have an electronic agreement, where our potential customers are able to read the terms and conditions, and they check the box agreeing to our commitment, and service details. I wasn't given this option to read over my electronic agreement, or even check the box for my agreement. This was done all by the Service Rep that initially signed me up.  Again I appreciate your response, and your solution. I hope my feedback, and frustration can serve as training experience. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted], Our records do reflect that the staff at the gym did tell advise you that the hold would need to be placed by contacting our office. We have no record that you have reached out to our corporate office to do so. Our records reflect that you spoke to Alba in our corporate office who let...

you know we would not be able to refund the December charge but we could get the hold setup and we could apply the charge to the upcoming payment for when the hold would be removed. She also offered to cancel the account with no further billing, waiving the cancellation fee of $25.00 as well as the final months dues of 1/4/18 which would be due per our 30 day policy. I show that when speaking to Alba you took the cancellation with no additional charges. If you would like a refund of the owed payment from 12/4/17 this will reverse the cancellation of the account going forward. Let us know how you would like to proceed.

We are sorry to hear about the treatment you received, this is not what we want VASA to be known for. We do understand that things do happened that we have no control over. We are happy to waive the fees for you. We hope to keep being apart of your fitness goals we do appreciate your business.

Thank you for brining this to our attention, what facility are you referring to so I can direct this to the correct person.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 But having said that, this is only half of the solution. We accept this part of it but we would like a refund of the $161 fee that we never were told about. We paid our January dues of $36 that Danny told us was the actual fee and then were charged another 161 for the month of January. Thanks
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I'm pretty sure we have the same [redacted] bank account. Your business practices are a joke. 
Sincerely,
Ryan S[redacted]

We have reviewed your fitness and personal training agreement, but was unable to see what the concern is with your the agreement. I show you have been utilizing your personal training services up until 7/6/16 with Kellie? Please provide more information as to why you are filing a Revdex.com and why you are...

requesting to cancel so we can better understand and assist.

Member did talk to us 7-14-15. Member paid the past due amount and was informed if we recived verfication from his bank, we would refund or post a credit of the $25.00 fee as a resolve.

Thank you for reaching out to us, we will sent your concerns about the facilities dirtiness to our maintenance director to review and fix any challenges at this location. I show [redacted]'s membership was cancelled 2/10/17 and the payment was declined so we were unable to process a refund since we did...

not get the payment. Your membership was cancelled on 1/31/17 since we did not received a payment for you as well there would be no need for a refund. I do apologize for the experience you have received we do love to hear feedback so we can move forward to improve the member experience at all our locations.

Complaint: [redacted]
I am rejecting this response because:When I called and spoke with Shaq via phone I asked very specifically if there were any enrollment or miscellaneous fees on top of the $9.99 per month because I was just looking for a quick 3-month summer break solution for my daughter. He said no, so I drove right into the gym to sign my daughter up. When I arrived, I was told that he misrepresented those facts and that there was indeed a $99 enrollment fee, a $39 facility fee in the 2nd month and a $25 termination fee if I cancelled my "month to month" membership before 6 months was up. 
Sincerely,
Justin D[redacted]

[redacted],  The terms of the membership are a 30 days notice for cancellation. This includes any payments owed within the next 30 days are owed in order to finalize the cancellation. By processing the charge backs you caused the account to have additional return fees added to the balance. As...

a courtesy we can waive the annual fee of $41.67 and the return fee of $25.00 bringing the owed balance down to $19.44. Once this has been paid the account can be closed out with no further billing. As to your other claims, Paramount is our billing company, we didn't change the name of our company in attempt to collect fees. When we process a payment in house the draft usually comes through as VASA fitness versus when Paramount Acceptance (our billing company) sets up an automatic payment it will reflect Paramount on your bank statement. Please let me know if you have any questions or concerns.

Looking over your membership, I do show that we have since been in contact with you. The resolve that was a credit for the annual fee was posted towards the following year, but since you were not satisfied with this the cancel fee and 30 days were waived on both accounts. However we would love to...

keep you as vasa members, I am willing to waive your annual fee and have it draft  August 2015.Thanks

[redacted], We in no way want to make you feel like we are scamming you, but please understand we also have policies to follow per your agreement. We offer the downgrade option to assist our members but when we reached out to you after receiving the request to downgrade on 11/6/17 you did not respond to us with the home location so we could proceed with your request. When referencing the check-in history in the last message I brought this up to show you the reason we had responded to you in November asking which home location to setup the downgrade at, as well as confirm that you understand that the basic membership only allows on home gym access with cardio and weight equipment. We needed your confirmation in order to proceed. We are now 9 months down the road attempting to resolve this matter and come to a common agreement where both parties can walk away happy.The charges that have been made up to date are as follows, 8 months of dues at the rate of $39.60 from December-July (Novembers payment would have been owed at the fitness rate due to the 30 days notice policy.)  Had the account been downgraded after your November payment  you would have been charged $12.80 for this time up to date. This would total $214.40 difference of what you feel you should have been charged from what was billed to you. We have now offered you a refund of $132.80, this is over half that amount as well as offered 3 months credited on your membership.

We are so sorry to hear this was a surprise to you! This is something we never want for our members, I do see that you have spoken with Alex in our member service department and she was able to resolve your concern.  If you have any further questions please email us at [email protected]...

and we would be happy to help.Thanks,

Complaint: [redacted]
I am rejecting this response because: the business is being as difficult as possible. they need to go back to the original payments to start this membership. we share this account, so all payments were made together. the cancellations should have been completed at the same time. I do not understand how or why they keep trying to make this separation. t.h. was the original account and purchased mine through the same account?  then the three extra times, each for an increased amount, that they tried to charge our account(which had insufficient funds for this reason) we were charged $25.00 this is simple and straightforward.  I am not asking for extra and have the bank statements (which I can and will provide, but it is difficult, since I do not have access to a scanner). this business has been extremely rude on the phone and during this process. so I will make this as simple as possible. return the original $42.00 fee for the membership, $42.00 for the yearly fee (which they charged us in november) and $75.00 for the three times they tried to automatically charge us again for the services we cancelled. they have all of this documentation already. I would also like an apology from the manager who set us up with these memberships and who ever keeps fighting this process. $84.00 plus $75.00 is $159.00 which will settle this matter( $9.00 more than I asked for originally.) no one should be treated so poorly when the facility they want us to pay for is so unclean. you would not pay full price at a grocery store for rotten food would you?  I refuse to!   just do what is proper. remember the customer or consumer should be treated with integrity and consideration or you will not have a business in the future.  word of mouth is your biggest asset or liability. I have lived in ogden for 48 years and have a background in customer service and so does my spouse. you might want to reconsider the grief you are causing me because I am also a diabetic that was the reason we signed up together in the first place. just resolve this issue now, it will cause your business more harm than good, if we have to go one step further. unsanitary conditions can be life threatening to someone that has a lowered immune system. you should be ashamed!
Sincerely,
[redacted]

Thank you for reaching out to us, I have processed your cancellation effective. 9/10/16, your last bill date was 8/10/16. I will also waive the $25 cancellation fee.  Thanks,