Vasa Fitness

[redacted],We apologize for the billing issues you have dealt with. I show that Cort the Assistant General Manger did call in to our office on 5/24/17 and the refund was processed back through the February payment of guest privileges. This typically takes 3-5 business to show returned back to the card....

You should see 3 separate refunds each for $7.47.  Please let us know if you have any questions or concerns.

We have cancelled the membership 3/31/16, and adjusted off the past due amount. The calls from paramount acceptance will stop.

After looking over the agreement, our member service team did receive documentation in November that the member would be unable to utilize the services. At this point it was decided to write off the remaining balance of $[redacted], waive the $[redacted] cancellation fee and process the cancellation and not...

charge any further dues. The member was made aware we would not be able to refund any payments that had already drafted. Since the member did do chargebacks worth of $[redacted] for august, September, October and Novembers draft. We are happy to pull the account from collections but the $[redacted] would need to be paid.

I have pulled your membership and do show it was cancelled 1/13/16 the $25.65 was refunded back to a visa card ending [redacted], what was your spouses name and I will verify that there was cancelled and refunded as well. Thank you for your patience in this matter I do understand the frustration. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted], The terms of our memberships are month to month memberships. This allows for members to cancel at any time but does involve cancellation terms of a 30 days notice and a cancellation fee if canceled within the first 6 months.  This is different then the termed contracts we used to...

offer but it is still an agreement in which you would have agreed & signed to. By entering your signatures on the screen you did agree to the terms of the month to month agreement. A copy of the contract and a welcome letter would have been sent to you the day you signed up to the email provided. When you attempted to cancel in September you were liable to make the final months dues and the cancellation fee as stated in the agreement. When you refused to make this payment or any future payment the account became delinquent and has now been written off to a collection agency. We will be happy to resolve the matter by removing the account from collections but the balance that would have been owing had you properly canceled as advised by our billing company is owed. That would be a total of $48.54 for your account and $48.54 for Cassie's account. Please let me know if you have any questions.

[redacted], I would be happy to assist you in the matter, the problem I am running into is the only account I can located under the information you have provided is a "Silver & Fit" account that we are not currently billing you directly. We don't have any billing on file for this account. Are...

you paying for anyone else's membership? If you are showing charges to your bank account I can have my billing company search your billing information to see if it is linked with any other accounts, would it be okay if I called you to gather your billing information so we may look into this further for you?

[redacted],  Our records do show that you called our billing company in October and at which time they would have directed  you to our online cancellation survey to pay the final month of dues. I see that you did fill out the survey on 10/23/17  but you did not pay your last monthly...

dues to finalize the cancellation. Our billing company did reach out to you via email to let you know the cancellation processed had not been finalized. To resolve the matter we will honor your intent to cancel in October at which point you would have owed the November payment. We will cancel the account effective today and refund you the payments made from December to date for a total refund of $157.80. Please allow 30 days for the funds to show returned back to your card. Please let me know if you have any questions.

Again, there is no violation regarding the usage of Golds Gym. The memberships are now owned by Vasa Fitness and no longer affiliated with Gold's Gym.The membership renewal may cancel and remaining term of contract may be transferred to someone else.Notations have been made to the membership.

Complaint: [redacted]
I am rejecting this response because: I requested to cancel the account all of it (gym & personal trainer) on Thu 6/11/2015 8:47 AM via email - they told me about the agreement contract. when I went into the local gym in American Fork, I requested a hard copy of the agreement/contract come to find out that one of those contracts were sent to me via the correct email ([redacted]@rocketmail.com), the other one was never given to me, due to that the email on contract is incorrect and those initials are not mine either, they signed them for me. If you clearly see on the contract that the reps name who assisted me in person is named Brock - and on the second contract the name is Michael - so really not my fault, when I sat down with Brock in person, he was telling me yes, I can cancel at any time and never once told about the 1 yr. contract agreement. I have been going to the Gym regardless of all of this harassment, because it is still coming out of my bank account, what am I supposed to do, not attend and let Vasa keep the money, this makes no sense. If I kept going it is because, I have tried numerous times to cancel the gym and personal trainer, I am not able to satisfy this gym by moving 25 miles away or selling the contract to somebody else, I am new in this town and have no family. Please somebody compare these two contracts and tell me how this is my fault, I have had nothing but stress over this, it is way to expensive, I have four kids and with school starting soon, will not have much time to attend. The gym contract I did agree to it, since its a month to month. 
Sincerely,
Alma V[redacted]

Thank you for your help. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We strive to make sure all our members are aware of any additional fees that would be charged, I apologize if you were not aware of our Rate Guarantee Fee, we do have you initial on your agreement for this rate, its posted in all our facilities and also included with your welcome letter. This fee is...

charged on your 3rd payment looking over your payment history your first fee was drafted 3/17/15 once this charge processes the fee is charged annually after this was 3/17/16. Looking at the notes on the account you did call in 3/18/15 asking the same question at this point our billing company made you aware of what the charge was.

I apologize but since we are not longer affiliated with Gold's Gym that amenity is no longer available. We are willing the cancel the agreement please provide proof of relocation to Arizonian we will waive the $100 cancellation fee. One this is received the membership will be cancelled immediately....

I have moved your payment from the 16th to the 25th so your payment does not draft in between this process. Thanks

[redacted],  I see that you spoke to our office and provided us with a cancellation confirmation, after review of the email the dates show it was for a previous account open which was closed as requested. This account that is now with Swift Funds was opened after the date of that email....

Our records show that Paramount Acceptance our billing company had attempted to reach you with the phone provided at the point of sale.The account when into a delinquent status when we received the dispute from your card hold in January which caused the fund to be reversed back to your bank. This continued through April of 2015 during this time the billing company does show they attempted to call you at the phone number given at the point of sale but were unable to reach you. As of 5/2/17 the debt was turned over to the collection agency to handle. At that point the account is canceled from our office and we are not able to collect on the balance and would not attempt to reach out to you, this would be done by Swift Funds. You will need to handle the balance with their office. As a courtesy we could offer you a portion of the time back for a total of 3 months, the account is not usage based and lack of usage would not cancel your account but we would be happy to offer you the unused time once it has been resolve with Swift Funds.

When was it that you moved? So I can backdate this correctly.

I have posted a credit of $25 towards the membership, you will not have a paymentdraft 8/7/15, and your payment on 9/7/15 will be $17.72. The payment was not receivedtherefore the return fee was assessed at the point to payment declined. Toavoid this from happening in the future, we can update the account to achecking account and routing number.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for all of your assistance in this issue.
Sincerely,
[redacted]

[redacted],  Our records show that you joined on 7/8/14 for a month to month membership with Gold's Gym, we then re branded to VASA fitness as of 11/2014. Your contract was still a valid month to month agreement with us. It looks like we were unable to collect payments as of 11/10/14 and...

because we were never able to bring the account current the account was sent to a collection agency Swift Funds as of 5/2/15. During these 5-6 months our billing company attempted to reach out to you to resolve the balance. They were calling the same number you provided the Revdex.com with today. Our records show that you did have a conversation with our billing company on 1/27/15 advising them that you think account may be fraud, they asked you to provide proof of fraud a statement from your bank showing fraud and a police report showing you had reported the identity theft. You told them you would take this to the Draper location for review. We never received this documentation for review and were never able to contact you again. At this point if you would like to dispute the debt you will need to do so with the collection agency at 888-479-4384. Once the balance has been paid we will be happy to offer you 4 months of time back to you for the unused time we see on the account as a courtesy.  Please let me know if you have any questions.

I apologize for the misunderstanding, we would love for you to keep the personal training and continue to train. I will be directing her concerns that you have not been able to receive your full 30 minutes of training. If you truly do not want the personal training you do have two options of...

cancellation. Those are relolcation and transfer there both do have a $100 fee that I will waive. Hope you continue to utilize the personal training!Thanks