Vasa Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I don't understand the technical term you used.All I need is my...

cancellation fee back.  So you are charging me for this file?  And $25 refund mean discount, right?What is the action of vasa fitness?  I feel like I am just losing money.English is my second language and I am a little confused.  Please explain to me so that I understand.
Sincerely,
[redacted]

We are happy to get a trainer.Just need some information to find a trainer that will best suit the your needs.What location would you be training at?Preference on gender, time and what are your goals?Once we receive this information we will get you in contact with a trainer so you are able...

to utilize the services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

What is the name of membership that was purchased.If you are just the buyer, your name will not pull that up, it will show as the member in the system.Member number, name, barcode are helpful.

[redacted], The terms of our memberships are month to month memberships. This allows for members to cancel at any time but does involve cancellation terms of a 30 days notice and a cancellation fee if canceled within the first 6 months.  This is different then the termed contracts we used to...

offer but it is still an agreement in which you would have agreed & signed to. By entering your signatures on the screen you did agree to the terms of the month to month agreement. A copy of the contract and a welcome letter would have been sent to you the day you signed up to the email provided. When you attempted to cancel in September you were liable to make the final months dues and the cancellation fee as stated in the agreement. When you refused to make this payment or any future payment the account became delinquent and has now been written off to a collection agency. We will be happy to resolve the matter by removing the account from collections but the balance that would have been owing had you properly canceled as advised by our billing company is owed. That would be a total of $48.54 for your account and $48.54 for Cassie's account. Please let me know if you have any questions.

After looking over the agreement, our member service team did receive documentation in November that the member would be unable to utilize the services. At this point it was decided to write off the remaining balance of $[redacted], waive the $[redacted] cancellation fee and process the cancellation and not...

charge any further dues. The member was made aware we would not be able to refund any payments that had already drafted. Since the member did do chargebacks worth of $[redacted] for august, September, October and Novembers draft. We are happy to pull the account from collections but the $[redacted] would need to be paid.

[redacted],After reviewing your account and our records for cancellation we are unable to locate any request for cancellation. The signed agreement for the month to month membership does state that in order for you to cancel you would need a written 30 days cancellation notice. If you have a previous...

record of cancellation you can send us as a proof of cancellation we would be happy to review this. If you are unable to provide this, you will need to handle the balance with the collection agency at 801-272-5281. Our records show we attempted to previously resolve this by reaching out to you starting in January of 2017 when we received the charge-backs from your bank, now that the account has been written off we are not able to take payment in our office or make changes to your credit. Aldous and Associates are the ones who report to the credit bureau and we are unable to assist in this matter. Please let me know if you have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted], I would be happy to assist you in the matter, the problem I am running into is the only account I can located under the information you have provided is a "Silver & Fit" account that we are not currently billing you directly. We don't have any billing on file for this account. Are...

you paying for anyone else's membership? If you are showing charges to your bank account I can have my billing company search your billing information to see if it is linked with any other accounts, would it be okay if I called you to gather your billing information so we may look into this further for you?

[redacted],  Our records do show that you called our billing company in October and at which time they would have directed  you to our online cancellation survey to pay the final month of dues. I see that you did fill out the survey on 10/23/17  but you did not pay your last monthly...

dues to finalize the cancellation. Our billing company did reach out to you via email to let you know the cancellation processed had not been finalized. To resolve the matter we will honor your intent to cancel in October at which point you would have owed the November payment. We will cancel the account effective today and refund you the payments made from December to date for a total refund of $157.80. Please allow 30 days for the funds to show returned back to your card. Please let me know if you have any questions.

Complaint: [redacted]
I am rejecting this response because: There isn't a solution. They requested my barcode # which is [redacted] and my membership # which I do not know. 
Sincerely,
Justin D[redacted]

Thank you for your help. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I apologize for the misunderstanding, we would love for you to keep the personal training and continue to train. I will be directing her concerns that you have not been able to receive your full 30 minutes of training. If you truly do not want the personal training you do have two options of...

cancellation. Those are relolcation and transfer there both do have a $100 fee that I will waive. Hope you continue to utilize the personal training!Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for all of your assistance in this issue.
Sincerely,
[redacted]

We strive to make sure all our members are aware of any additional fees that would be charged, I apologize if you were not aware of our Rate Guarantee Fee, we do have you initial on your agreement for this rate, its posted in all our facilities and also included with your welcome letter. This fee is...

charged on your 3rd payment looking over your payment history your first fee was drafted 3/17/15 once this charge processes the fee is charged annually after this was 3/17/16. Looking at the notes on the account you did call in 3/18/15 asking the same question at this point our billing company made you aware of what the charge was.

Complaint: [redacted]
I am rejecting this response because: the number they need is [redacted]. 
Sincerely,
Ryan S[redacted]

Thank you for your input, we do understand things happen that are out of our control, I do show a payment of $[redacted] was refunded back to you. We will settle and cancel this agreement for the $100 cancellation fee. Thanks,

I apologize but since we are not longer affiliated with Gold's Gym that amenity is no longer available. We are willing the cancel the agreement please provide proof of relocation to Arizonian we will waive the $100 cancellation fee. One this is received the membership will be cancelled immediately....

I have moved your payment from the 16th to the 25th so your payment does not draft in between this process. Thanks

When was it that you moved? So I can backdate this correctly.

[redacted],  I see that you spoke to our office and provided us with a cancellation confirmation, after review of the email the dates show it was for a previous account open which was closed as requested. This account that is now with Swift Funds was opened after the date of that email....

Our records show that Paramount Acceptance our billing company had attempted to reach you with the phone provided at the point of sale.The account when into a delinquent status when we received the dispute from your card hold in January which caused the fund to be reversed back to your bank. This continued through April of 2015 during this time the billing company does show they attempted to call you at the phone number given at the point of sale but were unable to reach you. As of 5/2/17 the debt was turned over to the collection agency to handle. At that point the account is canceled from our office and we are not able to collect on the balance and would not attempt to reach out to you, this would be done by Swift Funds. You will need to handle the balance with their office. As a courtesy we could offer you a portion of the time back for a total of 3 months, the account is not usage based and lack of usage would not cancel your account but we would be happy to offer you the unused time once it has been resolve with Swift Funds.