Vasa Fitness

I have posted a credit of $25 towards the membership, you will not have a paymentdraft 8/7/15, and your payment on 9/7/15 will be $17.72. The payment was not receivedtherefore the return fee was assessed at the point to payment declined. Toavoid this from happening in the future, we can update the account to achecking account and routing number.?

[redacted],  Our records show that you joined on 7/8/14 for a month to month membership with Gold's Gym, we then re branded to VASA fitness as of 11/2014. Your contract was still a valid month to month agreement with us. It looks like we were unable to collect payments as of 11/10/14 and...

because we were never able to bring the account current the account was sent to a collection agency Swift Funds as of 5/2/15. During these 5-6 months our billing company attempted to reach out to you to resolve the balance. They were calling the same number you provided the Revdex.com with today. Our records show that you did have a conversation with our billing company on 1/27/15 advising them that you think account may be fraud, they asked you to provide proof of fraud a statement from your bank showing fraud and a police report showing you had reported the identity theft. You told them you would take this to the Draper location for review. We never received this documentation for review and were never able to contact you again. At this point if you would like to dispute the debt you will need to do so with the collection agency at 888-479-4384. Once the balance has been paid we will be happy to offer you 4 months of time back to you for the unused time we see on the account as a courtesy.  Please let me know if you have any questions.

There was an intent of purchase, we make every effort to make contact with the consumers which paramount did try via phone.The payments have not been able to process since the month of April, currently there are not additional fees owing on the account just what the member originally would have owed. The past due amount would need to be paid in full to avoid further collections.

Complaint: [redacted]
I am rejecting this response because: VASA  did, absolutely nothing.  Matt is my minor son and I was the one that purchased the membership so he would go workout.  They advertise a month to month membership. I signed Matt up about Dec and he has not used the Gym since Feb and when he returned in July VASA said he owed all the months he did not use the membership.  Month to Month is how they advertise and how they sold the memebership to me. Matt is a minor.
Sincerely,
Kent D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The refund of $53.41, along with the clarification of terms and appropriate communication are sufficient.
Sincerely,
[redacted]

[redacted], The policy on our memberships is a 30 days notice for cancellation, any payments owing in the next 30 days are owed. Your final payment did include the yearly rate guarantee fee. I do show that you spoke to a representative from our Member Loyalty team on 2/19/18 who has setup...

refunds  for the yearly fees charged to you on the 3 accounts you have canceled to resolve this matter. We apologize about the negative experience n regards to the facility, we are always striving to improve our facilities and employees and appreciate your feedback.  Please let me know if you have any questions.

After reviewing with marketing I was informed that this advertisement does not indicate there may be other fees applied. This is someone that our marketing team will be updating. I do apologize for the misunderstanding when trying to join the facility.

As a resolve we will adjusted off the $42.69 of the rate gurantee fee, but you will still owe the monthly payment of $22.94 that was declined 12/28/16.

Your membership is under the name Ivonne [redacted], not Maria.  The card on file created a past due balance.  When the Member Service Team received your information there were 4 attempts to get in contact with you or speak with you.  You have made 2 payments online during your card challenges.  The return fee would be charge per the contractual agreement not based on communication that occurred after your account was past due.Had the Member Service Team spoke to you the day your account went past due the fee would still be owed.4/24/2015 Invalid card4/29/2015, 5/5/2015 billing company had auto dialer calling to alert of past due5/12/2015 Club spoke to member wanted fee waived told her to pay balance5/20/2015  Spoke with Member Service Team5/20/2015 Spoke with  billing company5/20/2015 auto dialer from billing company to alert of past due5/22/2015 member paid online6/1/2015 Member services tried to leave voice mail no vm set up6/1/2015 Member Service tried to contact again, no vm set up6/2/2015 Member paid online6/3/2015 Spoke to member, member wasn't  happy about fee.The membership is now cancelled per your request and no further billing will occur.thank you.

The consumer is correct in not wanting a contract, but even on a true month to month they are committed to pay via an agreement in the State of Utah.  I have requested the collection agency put this in a holding pattern so I can investigate the challenge.  We appreciate the input.

Thank you for reaching out to us, I show you signed up September 2016 your six months would be March 2016 instead of February 2016. However I do show you talked with Alba in our member service department and she went ahead and waived your fees. Your membership was cancelled 1/27/17.

This member has since filed a claim with an attorney. Our office will be responding to them with our resolve.

Thank you for reaching out to us, I have reviewed your claims and will be looking further into them to come up with a resolve for both parties.

We apologize for the inconvenience, I see  Kyndra in our member service department was able to assist you with your refund.  Please let us know if there is anything else we can help you with.  Thanks,

Thank you for reaching out to us, we always strive to learn and progress by challenges our members have. We do want to make sure that all our members are aware of what there monthly payments will be and what any additional fees we may have. I have refunded the $10.00 playroom fee back to your visa...

card ending in [redacted]. The Rate Guarantee Fee of $53.41 will be mailed to you in a form of a check to the address we have on file. I apologize for the experience you have recently received, our sales director has been notified of this to correct the actions with the person who sold the agreement to you.

[redacted], We do not have association with the Gold's Gym franchise. This change was made in November of 2014, and any agreements made between you and VASA Fitness since that time would not be a part of Gold's Gym. We are a separate entity; I apologize for any confusion on this matter. In regards to...

your membership #[redacted] this membership was a month to month agreement. I see that you spoke to Paramount Acceptance, our billing company, on 9/8/16 and it was at this point they explained the terms of cancellation involved a 30 days notice and a cancellation fee of $25.00 since you were still inside your first 6 months. Based on our notes they directed you to the cancellation website to have this processed. I am unable to locate a written cancellation submitted for your account and your final payment including the cancellation fee were never paid. Our billing company continued to reach out to you to resolve the matter and clear the past due balance. The account reflects that they did speak to you on a few occasion and you refused to pay what was owed per the signed agreement. Because this was never resolved the account was turned over to a collection agency. The balance at this point will need to be handled with the collection agency Aldous & Associates at 801-272-5281. I understand you are currently living out of state but we would be happy to offer you some of those months back once the the balance has been resolved with the collection agency if you relocate near one of our locations. Please let me know if you have any questions.

The membership is good until 2/14/2016 to use the 19 sessions.  The notes indicate the member stating she wanted a refund due to a medical injury or relocation.  The injury was not done by or at VASA Fitness and we have nothing to indicate this remark.  The member has sessions...

available to use after she is well and/or transfer them to another member.  We have made note that the transfer fee has been waived.  The contract does not have a medical clause, but the 6  month extension of time is reflected which is the date of 2/14/2016. Thank you.

Complaint: [redacted]
I am rejecting this response because:
I do not want anything to do with this bussines , they just talk about the trIning, they said nithing about the extra charges
Sincerely,
[redacted]

Thank you for reaching out to us, I have adjusted off the past due and processed the cancellation for you effective 7/29/16.