Vasa Fitness

Complaint: [redacted]
I am rejecting this response because: VASA  did, absolutely nothing.  Matt is my minor son and I was the one that purchased the membership so he would go workout.  They advertise a month to month membership. I signed Matt up about Dec and he has not used the Gym since Feb and when he returned in July VASA said he owed all the months he did not use the membership.  Month to Month is how they advertise and how they sold the memebership to me. Matt is a minor.
Sincerely,
Kent D[redacted]

Thank you for your input, we do understand things happen that are out of our control, I do show a payment of $[redacted] was refunded back to you. We will settle and cancel this agreement for the $100 cancellation fee. Thanks,

Complaint: [redacted]
I am rejecting this response because: the number they need is [redacted]. 
Sincerely,
Ryan S[redacted]

There was an intent of purchase, we make every effort to make contact with the consumers which paramount did try via phone.The payments have not been able to process since the month of April, currently there are not additional fees owing on the account just what the member originally would have owed. The past due amount would need to be paid in full to avoid further collections.

Thank you for reaching out to us, I show you signed up September 2016 your six months would be March 2016 instead of February 2016. However I do show you talked with Alba in our member service department and she went ahead and waived your fees. Your membership was cancelled 1/27/17.

[redacted], The policy on our memberships is a 30 days notice for cancellation, any payments owing in the next 30 days are owed. Your final payment did include the yearly rate guarantee fee. I do show that you spoke to a representative from our Member Loyalty team on 2/19/18 who has setup...

refunds  for the yearly fees charged to you on the 3 accounts you have canceled to resolve this matter. We apologize about the negative experience n regards to the facility, we are always striving to improve our facilities and employees and appreciate your feedback.  Please let me know if you have any questions.

This member has since filed a claim with an attorney. Our office will be responding to them with our resolve.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

After reviewing with marketing I was informed that this advertisement does not indicate there may be other fees applied. This is someone that our marketing team will be updating. I do apologize for the misunderstanding when trying to join the facility.

Your membership is under the name Ivonne [redacted], not Maria.  The card on file created a past due balance.  When the Member Service Team received your information there were 4 attempts to get in contact with you or speak with you.  You have made 2 payments online during your card challenges.  The return fee would be charge per the contractual agreement not based on communication that occurred after your account was past due.Had the Member Service Team spoke to you the day your account went past due the fee would still be owed.4/24/2015 Invalid card4/29/2015, 5/5/2015 billing company had auto dialer calling to alert of past due5/12/2015 Club spoke to member wanted fee waived told her to pay balance5/20/2015  Spoke with Member Service Team5/20/2015 Spoke with  billing company5/20/2015 auto dialer from billing company to alert of past due5/22/2015 member paid online6/1/2015 Member services tried to leave voice mail no vm set up6/1/2015 Member Service tried to contact again, no vm set up6/2/2015 Member paid online6/3/2015 Spoke to member, member wasn't  happy about fee.The membership is now cancelled per your request and no further billing will occur.thank you.

As a resolve we will adjusted off the $42.69 of the rate gurantee fee, but you will still owe the monthly payment of $22.94 that was declined 12/28/16.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The refund of $53.41, along with the clarification of terms and appropriate communication are sufficient.
Sincerely,
[redacted]

The consumer is correct in not wanting a contract, but even on a true month to month they are committed to pay via an agreement in the State of Utah.  I have requested the collection agency put this in a holding pattern so I can investigate the challenge.  We appreciate the input.

Thank you for reaching out to us, I have reviewed your claims and will be looking further into them to come up with a resolve for both parties.

Thank you for reaching out to us, we always strive to learn and progress by challenges our members have. We do want to make sure that all our members are aware of what there monthly payments will be and what any additional fees we may have. I have refunded the $10.00 playroom fee back to your visa...

card ending in [redacted]. The Rate Guarantee Fee of $53.41 will be mailed to you in a form of a check to the address we have on file. I apologize for the experience you have recently received, our sales director has been notified of this to correct the actions with the person who sold the agreement to you.

[redacted], I have attached a copy of the signed agreement for your records, our contracts are electronic and the gym would not have printed a copy off for you at the point of sale but you would have received a copy to the email provided at sign up. The first page is a breakdown of the payments, amount and length of the contract. The second page is the the rules and regulations including the terms for early termination. You agreed to make 9  biweekly payments of $90  starting 12/30/16. The agreement would go into month to month renewal as of 5/19/17, this would have made your final contractual payment scheduled on 5/5/17. When the payment was then disputed by your credit card company our billing company kept attempting to collect this payment through retries. To date you were written off for the final contractual payment of $90.00 and a return fee for the payments being declined by your credit card company. Any balance added by the collection agency after write off on 10/2/17 is not accounted for in our office. As stated before we will be happy to settle the debt for only the $90.00 as stated owed in the contract provided.In regards to your final question I did reach out to the manager you would have spoken to and she did confirm that the account would be canceled after the contractual portion had ended, the only reason this continued to bill you after those conversations is because we were attempting to collect the final and 9th payment owed. The account did not go to collections for anything more that was agreed upon at the point of sale. The accounts month to month renewal was canceled as told to you by the Bountiful manager. Please let me know if you have any more questions.

The contract you signed is a month to month, you are on a month to month agreement that you are able to cancel at anytime. Vasa makes every attempt to make sure that our members are aware of an additional fees on our agreements, the contract does state the date the rate guarantee fee is drafted. I...

have attached a copy of your contract. As a resolve we are willing to refund 1 of the rate guarantee fees.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I will be waiting to hear their resolution to the complaint. I am not...

wanting this case dismissed til they respond with more resolution than just looking into the matter. This is not satisfactory. I left more than one message for the home office with  the only lady they said could deal with this situation and have never received a phone call back. This is so unprofessional and I want to be released from my contracts. I have paid every single month and have  yet to use my sessions that I have paid for because they can not get me the same trainer for times that my husband and I are available. I'm so upset that I have not heard anything from them at all on this matter and I have been waiting patiently and I feel if they ignore long enough that they will keep getting their money and won't have to resolve. 
Sincerely,
[redacted]

[redacted], We do not have association with the Gold's Gym franchise. This change was made in November of 2014, and any agreements made between you and VASA Fitness since that time would not be a part of Gold's Gym. We are a separate entity; I apologize for any confusion on this matter. In regards to...

your membership #[redacted] this membership was a month to month agreement. I see that you spoke to Paramount Acceptance, our billing company, on 9/8/16 and it was at this point they explained the terms of cancellation involved a 30 days notice and a cancellation fee of $25.00 since you were still inside your first 6 months. Based on our notes they directed you to the cancellation website to have this processed. I am unable to locate a written cancellation submitted for your account and your final payment including the cancellation fee were never paid. Our billing company continued to reach out to you to resolve the matter and clear the past due balance. The account reflects that they did speak to you on a few occasion and you refused to pay what was owed per the signed agreement. Because this was never resolved the account was turned over to a collection agency. The balance at this point will need to be handled with the collection agency Aldous & Associates at 801-272-5281. I understand you are currently living out of state but we would be happy to offer you some of those months back once the the balance has been resolved with the collection agency if you relocate near one of our locations. Please let me know if you have any questions.

[redacted],  We have no intention of continuing to collect funds from you, my billing company returned the charge of $21.34 back to your bank account after my request had been sent to them yesterday afternoon. They unfortunately forgot to make the proper adjustments to the balance on the account once the refund had been submitted. That is why you received the letter for the delinquent balance this morning, we apologize for the timing error on our part. The account has been canceled and there is no payment owing for the membership. Please let me know if you have any questions.