Vasa Fitness

Thank you for reaching out to us, I have adjusted off the past due and processed the cancellation for you effective 7/29/16.

I'm sorry you were unable to get in contact with us.We are happy to help you resolve this, the 2 $25 return fees are waived off. Your current balance is $[redacted].Thanks

We do not show the billing was updated in the facility, however as a resolve we will waive the $25 return fee. We do need updated billing information.You are able to contact me at the corporate office at [redacted].Thanks

I have verified the amounts, this is correct once the membership is sent into collections interest and fees are added on with the collection agency. This is something VASA made attempts to resolve before it came and was unsuccessful. The debt will need to be settle and discussed with Swift at this point.

The membership is good until 2/14/2016 to use the 19 sessions.  The notes indicate the member stating she wanted a refund due to a medical injury or relocation.  The injury was not done by or at VASA Fitness and we have nothing to indicate this remark.  The member has sessions...

available to use after she is well and/or transfer them to another member.  We have made note that the transfer fee has been waived.  The contract does not have a medical clause, but the 6  month extension of time is reflected which is the date of 2/14/2016. Thank you.

We apologize for the experience you have experience, this is not acceptable for our facilities and will be addressed appropriately. I have processed a cancellation of your agreement effective 8/2/16. You will have no further billing for future payments.

Thank you for reaching out to us, I do see that you have talked to member services regarding your concerns, we were unable to find some facts regarding your claims but do feel its that cancelling your personal training is the right thing to do at this point. Hope this helpsThanks,

Complaint: [redacted]
I am rejecting this response because:
I do not want anything to do with this bussines , they just talk about the trIning, they said nithing about the extra charges
Sincerely,
[redacted]

We apologize for the inconvenience, I see  Kyndra in our member service department was able to assist you with your refund.  Please let us know if there is anything else we can help you with.  Thanks,

Thank you for reaching out to us, after researching your claims it does appear there was some human error on our side. I do apologize for this, your personal training membership has been cancelled effective 10/21/16. The past due amount has been adjusted off you will stop receiving emails...

and calls moving forward.  Please let me know if you have any further questions.

[redacted], I do see that you went into our Riverton facility in November of last year. At which time you did give us your personal information and signed a month to month agreement. This membership is not based on usage and the account would continue to draft you the monthly dues. Based on our...

payment history it looks like we have never been able to clear any of your payments and you currently are owing for for 3 months of payments and cancellation fee. I do see that you spoke to a representative from our office who did waive the yearly fee of $49.99 from your balance as an option to help resolve the matter. Since you did sign up for the membership the monthly dues would be owed, but as a courtesy we will waive the $25.00 cancellation fee, bringing the balance owing on your account down to $64.08 once we receive this payment we will close the account with no further charges. You can make this payment online at gympayment.com or with our office at 801-426-8644 Please let me know if you have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as it is a full refund for $42.69 like I was promised. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Who do I need to call to settle this matter?
Sincerely,
[redacted]

Member has contacted me via email and have responded with the following  [redacted],  I am so sorry you have had this experience at the location, there is no reason why we should be talking negativity about other employees with our members.I show that currently your membership is $21.35 drafting from a checking account ending in [redacted] payment amount is $22.05 it is being drafted from a checking account ending in [redacted].Looking over your personal training membership I see you are currently training with Travis, is he meeting your fitness needs? I have also sent your concern to the appropriate department to review the concerns you had at the facility.  You mentioned in your Revdex.com complaint that you would like to cancel your fitness and personal training membership.Is this something you would still like to process? Again I apologize you have had such a bad experience this is something we never want to hear from any of our members and work every day to make sure we are improving anything that could be potentially lacking.  Thanks,

Complaint: [redacted]
I am rejecting this response because:I never agreed nor signed anything, nor read anything agreeing to a cancellation fee or was advised I needed to give a 30 day notice. When I requested proof when first aware of the situation of signed document that I supposedly signed I was only given a document that had been computer typed. No where did I sign any agreement other then giving permission for my minor child to attend and use gym, until I requested to cancel. This is completely false info and Co is trying to hold me responsible by a typed signature that they entered that I did not sign. I have requested they provide documents with my signature and they have yet to do so. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and while I do not like the response, it is not worth the additional time or effort to get a more satisfactory response. I still would not recommend any individual to get a personal trainer from VASA fitness.
Sincerely,
[redacted]

Matt D[redacted] is the buyer on the account. We recommend that he contact the agency trying to bring his past due current.   Swift:  [redacted].

[redacted],  I have located the request for cancellation made in November. It looks like the account has charged you as of 1/28/18 for $23.49. The account should not have continued to bill you and we apologize for any convenience. You were not charged in December but it does look like on...

your final billing date on 11/2/18 to online payments were made of $23.49 one of those would be owed per our 30 day policy we will be refunding the other charge of $23.49. I have processed the refund for a total of $49.96 will be returned back to you card. Please allow up to 30 days for this to process. I have also reprocessed the cancellation correctly so you will not be charged again. Please let me know if you have any questions.

[redacted],  We have gone ahead and closed the Fitness Training account with no further billing. You currently have 8 credits available for usage and you will have access to schedule those 60 days from the last payment made on the account. Please let me know if you a have any more questions or concerns.

Mr. [redacted],  The membership you signed up for your son is a month to month membership. This does give you the option to cancel the account per the stipulations listed in the signed agreement. A cancellation must be submitted in writing with a 30 days notice, meaning any payments owed with...

in the next 30 days would be owed. You would also owe a cancellation fee of $25.00 if cancelling within the first 6 months. As a courtesy we will waive the balance of $150.49 but the cancellation fee of $25.00 must be paid in order to finalize the cancellation of the membership. We can try to run this to the card on file but it looks like this card is not able to process payments, can we call you to collect this final payment for closure of the account? Please let me know if you have any questions.