Vasa Fitness

I have verified the amounts, this is correct once the membership is sent into collections interest and fees are added on with the collection agency. This is something VASA made attempts to resolve before it came and was unsuccessful. The debt will need to be settle and discussed with Swift at this point.

We apologize for the experience you have experience, this is not acceptable for our facilities and will be addressed appropriately. I have processed a cancellation of your agreement effective 8/2/16. You will have no further billing for future payments.

We do not show the billing was updated in the facility, however as a resolve we will waive the $25 return fee. We do need updated billing information.You are able to contact me at the corporate office at [redacted].Thanks

[redacted], I have attached a copy of the signed agreement for your records, our contracts are electronic and the gym would not have printed a copy off for you at the point of sale but you would have received a copy to the email provided at sign up. The first page is a breakdown of the payments, amount and length of the contract. The second page is the the rules and regulations including the terms for early termination. You agreed to make 9  biweekly payments of $90  starting 12/30/16. The agreement would go into month to month renewal as of 5/19/17, this would have made your final contractual payment scheduled on 5/5/17. When the payment was then disputed by your credit card company our billing company kept attempting to collect this payment through retries. To date you were written off for the final contractual payment of $90.00 and a return fee for the payments being declined by your credit card company. Any balance added by the collection agency after write off on 10/2/17 is not accounted for in our office. As stated before we will be happy to settle the debt for only the $90.00 as stated owed in the contract provided.In regards to your final question I did reach out to the manager you would have spoken to and she did confirm that the account would be canceled after the contractual portion had ended, the only reason this continued to bill you after those conversations is because we were attempting to collect the final and 9th payment owed. The account did not go to collections for anything more that was agreed upon at the point of sale. The accounts month to month renewal was canceled as told to you by the Bountiful manager. Please let me know if you have any more questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I will be waiting to hear their resolution to the complaint. I am not...

wanting this case dismissed til they respond with more resolution than just looking into the matter. This is not satisfactory. I left more than one message for the home office with  the only lady they said could deal with this situation and have never received a phone call back. This is so unprofessional and I want to be released from my contracts. I have paid every single month and have  yet to use my sessions that I have paid for because they can not get me the same trainer for times that my husband and I are available. I'm so upset that I have not heard anything from them at all on this matter and I have been waiting patiently and I feel if they ignore long enough that they will keep getting their money and won't have to resolve. 
Sincerely,
[redacted]

The contract you signed is a month to month, you are on a month to month agreement that you are able to cancel at anytime. Vasa makes every attempt to make sure that our members are aware of an additional fees on our agreements, the contract does state the date the rate guarantee fee is drafted. I...

have attached a copy of your contract. As a resolve we are willing to refund 1 of the rate guarantee fees.Thanks

[redacted],  We have no intention of continuing to collect funds from you, my billing company returned the charge of $21.34 back to your bank account after my request had been sent to them yesterday afternoon. They unfortunately forgot to make the proper adjustments to the balance on the account once the refund had been submitted. That is why you received the letter for the delinquent balance this morning, we apologize for the timing error on our part. The account has been canceled and there is no payment owing for the membership. Please let me know if you have any questions.

Thank you for reaching out to us, I do see that you have talked to member services regarding your concerns, we were unable to find some facts regarding your claims but do feel its that cancelling your personal training is the right thing to do at this point. Hope this helpsThanks,

I'm sorry you were unable to get in contact with us.We are happy to help you resolve this, the 2 $25 return fees are waived off. Your current balance is $[redacted].Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as it is a full refund for $42.69 like I was promised. 
[redacted]

Complaint: [redacted]
I am rejecting this response because:I never agreed nor signed anything, nor read anything agreeing to a cancellation fee or was advised I needed to give a 30 day notice. When I requested proof when first aware of the situation of signed document that I supposedly signed I was only given a document that had been computer typed. No where did I sign any agreement other then giving permission for my minor child to attend and use gym, until I requested to cancel. This is completely false info and Co is trying to hold me responsible by a typed signature that they entered that I did not sign. I have requested they provide documents with my signature and they have yet to do so. 
Sincerely,
[redacted]

Thank you for reaching out to us, after researching your claims it does appear there was some human error on our side. I do apologize for this, your personal training membership has been cancelled effective 10/21/16. The past due amount has been adjusted off you will stop receiving emails...

and calls moving forward.  Please let me know if you have any further questions.

Matt D[redacted] is the buyer on the account. We recommend that he contact the agency trying to bring his past due current.   Swift:  [redacted].

Mr. [redacted],  The membership you signed up for your son is a month to month membership. This does give you the option to cancel the account per the stipulations listed in the signed agreement. A cancellation must be submitted in writing with a 30 days notice, meaning any payments owed with...

in the next 30 days would be owed. You would also owe a cancellation fee of $25.00 if cancelling within the first 6 months. As a courtesy we will waive the balance of $150.49 but the cancellation fee of $25.00 must be paid in order to finalize the cancellation of the membership. We can try to run this to the card on file but it looks like this card is not able to process payments, can we call you to collect this final payment for closure of the account? Please let me know if you have any questions.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and while I do not like the response, it is not worth the additional time or effort to get a more satisfactory response. I still would not recommend any individual to get a personal trainer from VASA fitness.
Sincerely,
[redacted]

[redacted], I do see that you went into our Riverton facility in November of last year. At which time you did give us your personal information and signed a month to month agreement. This membership is not based on usage and the account would continue to draft you the monthly dues. Based on our...

payment history it looks like we have never been able to clear any of your payments and you currently are owing for for 3 months of payments and cancellation fee. I do see that you spoke to a representative from our office who did waive the yearly fee of $49.99 from your balance as an option to help resolve the matter. Since you did sign up for the membership the monthly dues would be owed, but as a courtesy we will waive the $25.00 cancellation fee, bringing the balance owing on your account down to $64.08 once we receive this payment we will close the account with no further charges. You can make this payment online at gympayment.com or with our office at 801-426-8644 Please let me know if you have any questions.

Member has contacted me via email and have responded with the following  [redacted],  I am so sorry you have had this experience at the location, there is no reason why we should be talking negativity about other employees with our members.I show that currently your membership is $21.35 drafting from a checking account ending in [redacted] payment amount is $22.05 it is being drafted from a checking account ending in [redacted].Looking over your personal training membership I see you are currently training with Travis, is he meeting your fitness needs? I have also sent your concern to the appropriate department to review the concerns you had at the facility.  You mentioned in your Revdex.com complaint that you would like to cancel your fitness and personal training membership.Is this something you would still like to process? Again I apologize you have had such a bad experience this is something we never want to hear from any of our members and work every day to make sure we are improving anything that could be potentially lacking.  Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Who do I need to call to settle this matter?
Sincerely,
[redacted]

[redacted],  I have located the request for cancellation made in November. It looks like the account has charged you as of 1/28/18 for $23.49. The account should not have continued to bill you and we apologize for any convenience. You were not charged in December but it does look like on...

your final billing date on 11/2/18 to online payments were made of $23.49 one of those would be owed per our 30 day policy we will be refunding the other charge of $23.49. I have processed the refund for a total of $49.96 will be returned back to you card. Please allow up to 30 days for this to process. I have also reprocessed the cancellation correctly so you will not be charged again. Please let me know if you have any questions.

[redacted],  We have gone ahead and closed the Fitness Training account with no further billing. You currently have 8 credits available for usage and you will have access to schedule those 60 days from the last payment made on the account. Please let me know if you a have any more questions or concerns.