Vasa Fitness

[redacted], I apologize for the confusion caused by our cancellation survey. I think there may be a misunderstanding. Our website does offer a free month on us but that is if you choose to stay with us as a member. If you choose to continue to cancel the applicable fees will be owed as per your...

agreement. I see that you have been charged the monthly dues as of 6/23/17, we will close the account with no further billing so you will not be charged the cancellation fee of $25.00. You will have access to the facility until 7/23/17 please let me know if you have any questions.

We are showing that a payment has not been received since 6/10/15. You are corrected when saying you did not receive an email regarding your past due, we did try to contact you via phone from June to September when paramount acceptance contacted you. They were informed you would...

not be paying any fees, due to working with customer service because you had been lied to. They did inform you to not speak with the gym they do not handle negotiations of the agreement. Shows customer ended the call.  This owing debt was brought to your attention but was not settle. The membership was then assigned to Swift October 1st. The debt will need to be settle with them at this point.

Thank you for reaching at to us! I apologize for the confusion at the point of sale, we are happy to process a cancellation for you today 9/9/16. You will have no further billing processed on your membership

Unfortunately the decision has been made to keep your membership revoked due to multiple complaints from VASA Staff and members.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your feedback, a credit of the $42.73 will be posted towards your rate guarantee fee owing. The rate guarantee fee (RGF) locks in your rate so that you do not have to pay more even if our rates increase in the future. As long at this payment is paid annually, you can relax and enjoy...

our low prices and gyms. Thanks,

The account was never inherited the ownership of Golds Gym did not change this was a re branding from Golds Gym to VASA Fitness and ownership stayed the same. The membership was never cancelled and reactivated on our end. The account was active due to no request of cancellation received. The account went past due 4/25/2014 at this time calls and emails were sent to the information provided to us multiple times a month until the account was sent to collections due to lack of resolve with the multiple attempts made to resolve. We have no record of any type of request provided to process a cancellation or an intent to cancel this account. This will need to be disputed with the collection agency.

Mr. [redacted], The terms on the membership are a 30 days’ notice for cancellation, anything owed up until the date of cancellation and any payments set to draft in the next 30 days are owed per the signed agreement. I do see that you had spoken to our Member Loyalty team yesterday and the...

representative you spoke to closed both the account with no further billing. You will not be charged for the Rate Guarantee Fee or the monthly dues in October. Please let us know if you need further assistance with this matter.

Thank you for reaching out to us, I was able to look into the claims with our fitness training department and found that another trainer Daniel, has been trying to get you set up with a new trainer. Your trainer Braden is still employed with VASA Fitness but does not work on the weekends. We have...

gone ahead and processed a cancellation, for your fitness training agreement effective 5/17/2017. However we would be unable to refund any payments that have drafted your account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

Thank you so much for your feedback, we are sorry to hear you had such an experience with our personal training program. We will pull the personal training membership from our outside collection agency SWIFT Funds, they will then make sure there are no negative marks on your credit regarding this...

debt. We are always working to improve our members experience.Please let us know if you have any further questionsThanks,

[redacted],I see that you did contact our billing company on 6/1/17 requesting to cancel. Based on the holiday you were still technically in the 3 days you  had to cancel the agreement. I apologize Paramount had miscalculated the dates. We have gone ahead and processed the cancellation of...

your personal training memberships. If you can return the myzone belt that was given to you at the point of sale we can also process a refund for the payment made at sign up.  Please let me know if you have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The name was changed to collect fees and reflects Vasa and Paramount on my bank statement however I will pay the $19.44 and have the account closed. 
Sincerely, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Comparing the signature on the waiver signed on the fitness agreement and the co ver on the personal training look similar. If you are not wanting the personal training agreement anymore you do have the option of a transfer. The $100 transfer fee will be waived.?

Complaint: [redacted]
I am rejecting this response becauseThere was no prompt after the survey. When I finished it just went to a blank screen, only after I emailed again after doing the survey did someone tell me I had to pay all this money. And during the initial sign up no one told me about the cancellation fee. That is false advertising. 
Sincerely,
[redacted]

We have received your documentation, we can process a cancellation once the $100 cancellation fee has been paid.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
We have confirmed 3 different times with VASA Administration that the amount sent to the collection agency was 152.03 and they are charging us $313. That is more than 100% mark up.

Complaint: [redacted]
I am rejecting this response because:By accepting their response, it will close out the complaint.  Please have them send me a direct number to call them for the information they are requesting please.
Sincerely,
[redacted]

We do show a conversation with our office 11/20/14 regarding a cancellation, but we did not receive any type of notification to finish the cancellation process. Our billing company then called 3/18/15, member was made aware membership was still active and had owing payments, member indicated he...

would contact Vasa and ended the call with Paramount. We did not hear from the member again till 8/13/15. Notes do indicate our billing company did try to make contact multiple times, before the agreement was assigned to an outside collection agency.  The cancellation process was not completed both times, member was in contact with  Vasa or Paramount. Member will need to contact Swift at [redacted] regarding the debit.