Vasa Fitness

Thank you for reaching out to us, I apologize you have not received the service you are expecting. We are happy to help you resolve this issue, we can pull the account from collections once the 4 months of $17.09 and 1 $25 return fee have been paid. This is a total of $42.09.

Thank you for reaching out to us, I see we have refunded your $17.73 for the rate guarantee fee minus the $25 cancellation fee.

Thank you for your feedback, we are sorry to hear about your experience with VASA Fitness! We strive to make our facility where you can get physically fit. After reviewing your concerns and your agreement we feel that right thing to do is process a cancellation for your personal training agreement,...

and write off the remaining balance. Your concerns will also be looked into with our sales staff and addressed. Please let us know if you have any further questions.  Thanks,

[redacted], On 5/15/17 we attempted to draft your May payment for the amount of $76.90 this was your monthly dues of $23.49 + $53.41 for the yearly rate guarantee fee as listed in the signed agreement the first time it is applied is 60 days into the membership. It is then applied annually after...

that.Our rate-guarantee fee locks in your rate so that you do not have to pay more even if our rates increase in the future. As long at this payment is paid annually, you can relax and enjoy our low prices and gyms. When this payment declined on your billing date a return fee of $25.00 was added to the account. Our billing company processes retry payments through out the month to bring delinquent accounts current, this did include the full balance owing as of 5/19/17. As a courtesy we can refund the $25.00 back to your card. This typically takes 5-7 business days. Let me know if you have any questions, have a wonderful day!

Thank you for contacting us, we are happy to look into this for you. Please provide your birthdate and your wife's name so we can locate the memberships.

I see Kyndra our member service supervisor was able to help and resolve your concerns. Please let us know if you have any further questions.  Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But I have to say I don't remember having Alex resolve my concern. I don't want to cause more problems, but I want to know if that means they are waiving the fee or if I am still expected to pay? That part wasn't clear in their email
Sincerely,
[redacted]

We have determined it would be best to cancel the agreement 1/11/16.Hope this helps resolve this matter. Thanks

Revdex.com:
I'm a little confused on the wording of the resolution. From what I understand, they say that they will give 6 months membership. If that's the case, I do accept. How do I go about dealing with reinstating my gym membership? 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The father is the buyer. The membership has since been sent to outside collections Swift the buyer will need to contact them at [redacted].

Thank you for your feedback, looking over the account the agreement was signed 4/1/16. When cancelling within the first 6 months there is a $25 cancellation fee and 30 days notice. There is no documents showing a request to cancel was submitted and processed. Since none of this was completed this is...

why are you still being billed. Based off your usage you have used it in the month of June, we will process the cancellation today 8/2/16. We will refund Julys monthly payment and the rate guarantee fee, but subtract the $25 cancellation fee that was not paid. The total refund amount you have receive via check is $39.03. We have a mailing address of [redacted]. Please confirm this is correct. THanks,

Complaint: [redacted]
I am still awaiting response from this business. I was told they would have a decision for me at the end of the week on October 20, 2015. Please get back to me ASAP. I am acknowledging their response and hope to hear from them soon.
Sincerely,
[redacted]

[redacted],  The terms of your membership and the personal training are separate agreements. You membership agreement can be canceled at any time with a 30 days notice and a cancellation fee of $25.00 if you are within the first 6 months of having the membership open and active. The...

personal training agreement you signed does state the terms of cancellation while in contract involve providing a proof of relocation or finding someone to transfer the agreement to both involve a $100.00 fee for processing. As a courtesy we will process the cancellation of your membership with no further billing. We will also cancel the personal training with the receipt of the $100.00 cancellation fee waiving the proof of relocation portion.  You can make this payment with our office by calling 801-426-8644 extension 3 or confirming through this message that we can process the fee to the billing on file. The personal training agreement will not be able to be canceled until this has been received. Please let me know if you have any questions.

that's fine that the money is owed I'm mostly upset that it was sent to collections before I could resolve this directly with you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted],  The terms for canceling a month to month membership is a 30 days notice in writing. We are unable to locate a previous request for cancellation other than the email sent to our [email protected] yesterday. Can you provide us with a previous cancellation request you had...

submitted in writing for review? At this point we would be happy to offer you a refund for the last 2 charges for a total refund of $26.99 we are unable to refund any payments drafted before that without proof of previous cancellation request. Let me know if you have any questions.

I am so sorry you had this experience recently, we are happy to give you back what you paid and did not use. We can post a credit of two months and after this that agreement can either be reinstated or it will just stay cancelled.

Complaint: [redacted]
I am rejecting this response because: I will accept it as long as the cost doesn't go past what I can afford. I have so little money to work with, as I indicated in the last reply.
Sincerely,
[redacted]

[redacted],  All of our memberships are a  month to month membership. You do have the option to cancel the membership if you choose to do so with a 30 days notice and a cancellation fee of $25.00 if you are canceling within the first 6 months of the membership. In regards to the yearly...

rate guarantee fee, all of our memberships include this annual fee. All of our advertising does include a statement saying additional fees may applicable. This does include the yearly fee & enrollment fee charged at the point of sale when joining. As a courtesy we would be happy to waive the yearly rate guarantee fee as a one time courtesy for 2018, in the future if you are still a member this fee will apply. Let me know if you have any questions.

We apologize for the inconvenience, when our billing company Paramount Acceptance looked into this concern they found that America First had done some updates to there system which left no manually updates if billing was incorrect which lead to your checking account coming back as no account. This...

is not something that VASA did on purpose to receive more money from you. I do show that the $25 return fee was waived so you were not billed this. The membership will cancel 5/25/16.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the speedy resolution!
Sincerely,
[redacted]