Vasa Fitness

Complaint: [redacted]
I am rejecting this response because:By accepting their response, it will close out the complaint.  Please have them send me a direct number to call them for the information they are requesting please.
Sincerely,
[redacted]

We do show a conversation with our office 11/20/14 regarding a cancellation, but we did not receive any type of notification to finish the cancellation process. Our billing company then called 3/18/15, member was made aware membership was still active and had owing payments, member indicated he...

would contact Vasa and ended the call with Paramount. We did not hear from the member again till 8/13/15. Notes do indicate our billing company did try to make contact multiple times, before the agreement was assigned to an outside collection agency.  The cancellation process was not completed both times, member was in contact with  Vasa or Paramount. Member will need to contact Swift at [redacted] regarding the debit.

Complaint: [redacted]
I am rejecting this response becauseThere was no prompt after the survey. When I finished it just went to a blank screen, only after I emailed again after doing the survey did someone tell me I had to pay all this money. And during the initial sign up no one told me about the cancellation fee. That is false advertising. 
Sincerely,
[redacted]

Revdex.com:
They have offer a solution I accept but there is no contact information. I just called Paramount Acceptance and they did not know what I was referencing. Can whoever wrote this response please let me know who I call and if I have a reference number? here is their response ...Complaint [redacted] We apologize you feel this was not explained to you enough, we did go ahead and make adjustment to the rate to reflect what you understood them to be. I do notice your accounts went into default and are not in collections. We are happy to pull these for you and process a cancellation on all three agreements."[redacted]###-###-####
Sincerely,
[redacted]

The number to contact us at is ###-###-#### Please ask for Kyndra she will be happy to help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  There is not a response to the review other than they are reviewing it and will be back in touch.  There is no resolution to my complaint or...

time frame in which they are to review and determine a course of action.  I will not accept it as there is nothing to accept - I am wanting a refund and to cancel my contract - see complaint file.
Sincerely,
Eiko [redacted]

We do want to keep you as a member. We will start your payments 10/20/15 of $21.32 and adjust the two months owing. We can contact you to get updated billing information or you can provide it through this.Hope this helpThanks

Looking at the agreement it is showing there would be a $100 cancellation fee. as a courtesy the rep had waived it to $75 with your proof of relocation. There was not violation of the agreement and the rep. did try and help and resolve. ?

I apologize we could not come up with a resolve, we show you did pay for April and May. I do show you did use the services in June but have not paid for those services rendered. The $22.96 would need to be paid, once this is done we will process your cancellation.

Complaint: [redacted]
I am rejecting this response because: I did not recieve any signed contracts at my free trial. And everytime I have talked to someone your stories change. Yesterday I was told they were mailed to me which is another lie. I have also only been to your location one time. So no thanks on your supposed deal.
Sincerely,
[redacted]

Although the intend to purchase the member was made, we feel at this point it would be best if we meet in the middle and refund 1 of the payments of $34.16 waive the $25.00 cancel fee and 30 days notice. Your membership will cancel 3/27/17.

[redacted], All of our month to month memberships involve a yearly rate guarantee fee. I apologize if this was presented at the point of sale as optional. We would be happy to refund you the yearly rate guarantee fee of $53.29 for this year. If you are still a membership with us the yearly fee will...

be owed again as of 6/5/18. Please let us know how you would like to proceed.

Complaint: [redacted]
I am rejecting this response because: I signed electronically and the fee was not visably disclosed. Moreover, the representative lied to me when he said that there will be no cost other than the monthly fee. This is commonplace at VASA Fitness notwithstanding their statement otherwise. This is why VASA has a low Revdex.com rating. It is why Paramount Acceptance has a 94% negative rating. Open your eyes and see the clear evidence that your customers are being mislead just as VASA Fitness continues to lie to the Revdex.com about its disreputable business practices. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Please have the Vasa Fitness person contact me through email or phone ###-###-#### of who I need to make a payment too.Thankyou

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The membership was purchase on April 3, 2015 and charged $42.49. If a 30-day cancel was given in April another payment and cancel fee of $25 would have been owed.  We do not have anything on file showing the cancelso we notified the club and they remembered the cancel and did not inform you...

correctly on the fee. So, since the monthly due would have been owed and the cancel fee was not communicated we have gone ahead and requested a refund from the billing company back to your card for the June 3 payment of $[redacted]. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Where do I go to pay the amount? Can you give me a link to pay and get this over with..
Sincerely,
[redacted]

Thank you for providing this feedback, after researching the claimes, we of what you feel was miscommunication we have made the decision to cancel the personal training agreement. Any payments that were received in this timeframe would not be returned. Your claims have also been sent to our VP of...

sales to review and discuss what we can do better to insure our members know what they are signing to.

Thank you for your feedback! I do see that you spoke with Alex in our member service department.If you still have concerns we are more then happy to get those resolved for you. Thanks