Vemma

It clearly stats on the purchase page the cost of the trial membership and that there will be a cancelation fee. No refund will be issued.

We have reviewed our files and found two successful online opt out requests matching your information submitted on 11/2/2015. We also verified that there are three additional listings available for removal using the online opt out tool. It will be your responsibility to complete the online...

removal for these additional listings.
For your convenience, below is a direct link to the opt out page where the additional listings are available for removal.[redacted]
If additional listings remain after completing the online opt out process, please provide the URL where the other listing can be found or call our Customer Care team to walk a representative through how to find it.

Please provide the email address that the account was opened under.

The customer purchased a trial membership on 03/13/16. There is no record of cancelation by email, online or by phone prior to 03/30/16. No refund will be issued

Our website gives the customer two options when purchasing a People Search Report.  They can purchase the report at full price , or at a discounted price with the 3 day Trial Membership. As the website states if the membership is not canceled within the trial period then the customer  is...

billed the membership fee. Per the Terms of use months that have already been billed are not refundable. We've canceled the membership, there will be no further billings.

The membership is available and the account is open to use our services.

on 10/07/16 the customer went to our website and selected to purchase a background report for $9.95. They then clicked to accept a $19.95 Membership that was offered to them during the check out process. However, the transactions failed. They were not charged. They then emailed us for assistance 3...

times, all 3 times they were notified that they were not billed the transactions had all failed. Please allow up to 7 business days for the pending transactions to drop. How long it will take for the pending charges to drop is up to their bank, on our end the transactions ever went through we did not receive any funds that need to be refunded.

The customer came to our self service web site on 03/30/16 and purchased a $14.98 background check membership then proceeded to run a background report. No refund will be issued.

The customer received a extensive background report that normally is $19.95 each. Per our Terms of Use this report is not refundable.

We have refunded the customer for the membership in the amount of $12.48. However the $5.50 was for a PDF Document on a background report on [redacted], that service was rendered and per the Terms of Use not refundable.

I am rejecting this response because: THEY cancelled my membership/account without notifying me.  I DID NOT CANCEL, therefore I should either get my money back or my membership reinstated.  I would prefer getting my money back as they are responsible for the cancellation - not myself.  They have my $59.70 & I have NOTHING back from them.  Thank you for responding in my favor in this matter.  They really are a bunch of crooks (in my opinion)   Definitely - BUYERS BE AWARE!!!

Our records confirm you selected the 3 Months of UNLIMITED Reports for $38.95. You affirmatively click the check-box stating "I ... understand that my card will be automatically billed ... until I cancel." This clearly and conspicuously states that your card will be automatically...

billed. We did not receive a cancellation therefore; you were billed $38.95 every three months for the duration of your membership. Per your request over email on 10/8/2015 your membership was cancelled. Your membership will expire on 11/22/2015 and you can enjoy unlimited People, Background and Reverse phone searches until then. Given that users have access to unlimited searching and other features for a monthly fee, our Terms do not allow for refunds.

I am rejecting this response because:Totally unacceptable.   Please inform the [redacted] concerning this complaint.  I stated that I didn't want to use Peoplefinders services any longer because what they were providing was a FRAUD.  I still have the two (2) page print-out from Peoplefinders that show that they were providing NO service.  How would I know if I didn't log in?   Peoplefinders are designed to entice people to log onto their website and ambush them with legal technicalities.  I went to the [redacted] and found what I needed.  Peoplefinders should surf the Public Libraries of America and stock their data pool with the Libraries research.  Please Contact the Local City/County [redacted] on my behalf.  Conversely, I'll contact the [redacted].  I will not accept less than my full refund of:  $299.40.Thank you much for your valuable time and consideration.Respectfully submitted, [redacted], Victim/Injured Party #[redacted]

I am rejecting this response because: The Company refuses to acknowledge they will permanently cease and desist from ever email me again. Their spam was 100% in violation of US can spam laws and never should have been sent to me in the first place. Their F rating on Revdex.com demonstrates the Companies disregard for laws and customer service.

We are unable to locate the account. Please provide the email address the account was opened under.

Our website stats our coverage of divorce records. No refund will be issued. We have already offered another free search.

The PDF provided refers to another product available on the website. The customer was require to check the box acknowledging the Terms of Use on the checkout page.

The charge of $24.99 is for PeopleFinders Rewards program. The PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout. Users may either...

accept or decline the offer. PeopleFinders Rewards members also have access to-* Free self-background checks every month* Free family safety alerts show registered sex offenders in your neighborhoodThis allows you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. Per your online request on 7/22/2015, and as a onetime courtesy, have refunded one charge of $24.99 for the most current month of membership. There are no further refunds available.

When the customer called they were issued one refund. We are now giving 3 more refunds. Totaling $99.80. Per the Terms of Use any previous months are not refundable. Our records do not show the customer cancelling their membership before 03/08/16. There will be no further billings.

Thanks Revdex.com, peoplefinders finally removed me from their database.  Thanks for your assistance in this matter.  The case may be closed.