Vemma

At the time of purchase on 5/14/2015 our records do show two failed charges to a [redacted], then a success full order was placed on a [redacted] where you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership. This membership allowed you to receive an...

unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and  valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee of $24.95 on the fourth day. Per your initial request to our company over the phone on 5/18/2015 we cancelled the automatic renewal of your membership. The charge of $24.95 is non-refundable per the Terms you agreed to.

I am rejecting this response because:  your product clearly indicates a trial period of 2.95 without having to pay a whole month.  with your reasoning everybody would have no choice of a trial period.  you are completely deceiving the consumer in sucking them in to paying what they did not want in the first place.  my experience with you has left a bad taste in my mouth as you are clearly deceitful.  that is the only word that comes to mind.  i will not be trying trials of new services and/or products because of you.  when another company offers a trial that is what it means - TRIAL.  Not a whole month and cancel within 3 days.  I am not satisfied and want to make a negative complaint with Revdex.com.  i would recommend Revdex.com to go to your website but you probably already changed the wording of it.  If you had been more clearly about your service you would not be wasting my time and vice versa.

Per our Terms of Use no refund will be issued

Since the business has refunded my money,as they agreed to,I would like to drop complaint #[redacted].

This matter has been addressed directly with Ms. [redacted]. For record keeping purposes we would like to inform the Revdex.com that Ms. [redacted] received a price reduction since the report was lacking criminal records. The report was reduced to our basic report ($1.95) and Ms. [redacted] was issued a partial...

refund of $28.00.

I didn't expect a crappy company like them to do the right thing. It was my fault. I should have looked at their reviews before purchasing. I would have seen that they only received one star, and I'm betting that they received that one star because it is the minimum. Thank you for your assistance.

At the time of purchase you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that...

you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee of $24.95 on the fourth day, and for every month thereafter. The charge of $24.99 is for PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. You stated that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

The information we provided is from public record. As we state on our website this information is provided as-is. Service was rendered.  Our records show the customer also used our service in 2014, the service was rendered, however they requested a refund at that time as well. Our Terms of Use...

state that this information is self reported public record.  Per the Terms of Use that the customer agreed to during check out, this product is not refundable.

I am rejecting this response because:I cancelled the same day I made the 99cent purchase.  I did it within the hour of point of sale.  I am not liable and will not pay for something I didn’t authorize.  [redacted]

We have reviewed your account and found that on 7/20/2015 instead of purchasing a single Background Report at $39.95 you chose to receive a Background Report at a discounted price of $19.95. The reason this product is discounted is because it comes with a three day trial membership. As stated,...

if cancelled within three days you will be billed $2.95 for the trial. If the trial is allowed to renew it would have renewed at $29.95 per month for the membership. Your original purchase of $19.95 is not affected. We received your cancellation over the phone on 7/20/2015, within the three day trial period, therefore you were billed $2.95 for the trial on the fourth day. Again, the cancellation does not negate your initial purchase of $19.95 for the Background Report.

At the time of purchase on 8/25/2015 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email...

addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and  valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day. Per your request over the phone on 8/31/2015 your membership was cancelled. As this is after the three day trial period you had already been billed the membership fee. The charge is non-refundable per the Terms you agreed to. In conclusion your account is closed, there will be no further automatic billing and you are responsible for the initial trial cost of $0.95 and one membership fee of $24.95.

It clearly stats on the purchase page the cost of the trial membership and that there will be a cancelation fee. No refund will be issued.

It clearly states on the purchase page that the trial is .95 cents and $2.95 for the cancelation fee. No refund will be issued. Please refer Mr. [redacted] to go back to the website to review our fees.

I am rejecting this response because:Your policies are intentionally misleading. You know people will be confused and you plan that they will not fight back. I talked with my credit card company and they said they get complaints about your business all the time. Face it, you are scamming people.

I am rejecting this response because:  [redacted] is an out and out LIAR.  When I contacted PeopleFinders the first week of June, whoever I spoke to on the phone is the person that told me that she could see that I had cancelled in January.  I am disgusted that [redacted] is lying.  I don't have any concrete proof to show you that I cancelled back then, I just have the information that was given to me by Customer Service at People Finders the first week of June.  [redacted] should be ashamed of herself.  To the Revdex.com, I thank you for your time in trying to help me resolve this matter.  PeopleFinders is a scam and [redacted] proved it!

thank you for providing the link. We have started the process to remove your information from our website. Please allow 5-7 business days for the removal to complete.

We were not able to find an account using the information you supplied. Please send us the e-mail you used to create your account at PeopleFinders.com. Please call our Customer Care Team directly during the hours listed below at (800) 718-8997.  Monday-Friday 7:00AM-6:00PM...

(PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Please confirm the customer name, address and email address. We are unable to locate an account that matches the information in the complaint

These charges have been refunded. Please allow 2-5 business days

The customer called on 09/20 and we have already issued a refund for $24.95