Vemma

A supervisor called the customer on 2/22/16 and there was no answer. We left a message on their voicemail. We refunded them in the amount of $29.95. We can only provide the general public with access to Public Record. Employment records are not open to the public, those are not included in our...

reports. The customer ran a Background Report on [redacted] for $10.45. This service was rendered. Per the Terms of Use there are no refunds on our products. There is  a Link to our Terms of Use on our website.

We have submitted the opt out request. Please allow 48 hours for this request to be process. It is also possible to opt out on our website.

Our records do not show that the customer canceled their membership. The customer had 2 different memberships active on their account. Per the Terms of Use the memberships are not refundable. As a one time courtesy we are refunding the 2 most recent months billings. The customer is refunded $99.88,...

Per the terms of use no further refunds are issued for past months service.

We are sorry you are having trouble viewing your report. We have reviewed your account and found that the report you purchased for $0.98 has been available for viewing on your account. Fortunately, every report you order is available at PeopleFinders.com for 90 days. To view your report,...

simply login to your account at [redacted], then click the “My Account” link in the upper right corner of the page. You will be shown a list every report you have ordered. You can click on any of the reports to view them online. We do not sell auto parts and we have no record of a $37.00 charge.

I am rejecting this response because:I was called by the business and told that they would send to me the sources by email which they have not done as yet which is different than the reply to you.

We feel we have already explained the $9.95 product. Again, we are unable to process a refund for a charge that has already been disputed with your card company. You will now need to follow their policies and procedures regarding these charges.

To fulfill the opt out request you will need to follow the automated process online. For your convenience, below is a direct link to the opt out page.http://www.peoplefinders.com/manage Please follow the prompts from there to successfully remove your public record data.Tell us why here...

The account was set up under a trial membership that was not canceled till 06/27/16.The customer has already been refunded three charges of $24.95. No further refunds will be given.

Our records show the customer called in on 11/23/15 to cancel the renewal of their membership. We have no record of the customer calling in or canceling their membership before that date. However, we have refunded the customer three charges of $19.95 today.

We apologize for any confusion. There are 2 accounts we find in your name. The first account was set up on 7/04/15 with a charge of $0.97 and $0.98. This is the account the rep found when you called in. After doing further research, we found a more recent account set up on 1/13/16 ( these are the...

charges in your question) They were for a reverse phone search on #[redacted] for $0.48. You then received a voucher for a second search at $0.47.  You had also signed up for a membership at that time for $24.95. However, we have refunded you the $24.95. There will be no further billings.

We cannot locate an account using the email address provided. Did the customer run a people search on our website? Could there have been a different email address used at the time of purchase?

Your site clearly states that there is a fee to view results.

I am rejecting this response because: I did call to cancel , they need to figure it out, I did call within the 3 day trial. Weather they find the information or not it isn't my fault I called and canceled and I wand to be refunded this is not fair and shouldn't be allowed.

I am rejecting this response because: It is FALSE INFORMATION, as in all 400 other complaints that are the same as mine according to the Revdex.com website.  I asked for an UNLIMITED TRIAL MEMBERSHIP for $2.95 for 3 DAYS. However, I didn't need 3 days to decide, I quickly determined that all of the information found on this website was public knowledge and I could find this information anywhere online FOR FREE. I searched multiple reports because I was trying to use the person's name backward and forward, with initials and without.....because this site was simply NOT finding the criminal information that I KNOW IS THERE.  It was all done during the first hour of my  UNLIMITED TRIAL, WHICH I PAID FOR. If they do not want people searching multiple reports in their trial memberships, then they need to put a limit on the number of searches BEFORE the customer joins....no where does it say that I can only order X amount of information during my trial. ANYWAY.... I cancelled the membership within ONE HOUR on August 16, the same day I signed up for the TRIAL and paid the $2.95. Plus I paid on 3 more charges for various attempts to get information, but to no avail. After I requested to cancel my account on August 16, I assumed I was done with this fraudulent company. But on August 21, I was charged $29.95 without any knowledge of still having an open account. It is very misleading and they purposefully try to make it difficult to cancel, so that when you believe that you have done what is asked of you, there is more that you do not know about, which is how they have fraudulently charged millions of people. Unfortunately, only 400 of those took the time to file a formal complaint. This place is nothing but a fraud. The CEO, [redacted] has a lengthy  criminal background and has been married 13 times, and only 9 divorces.  Why cant this company do their own searches instead of redirecting everyone to  BeenVerified, Ancestry.com, and Genealogy.com, etc.....because they are a FRAUD, and I never said I wanted to keep my membership, I did what I thought I was supposed to do to CANCEL my account. How can one know that they set up 2 or more accounts for one person? FRAUD. I want only the $29.95  back because you stole that from me. (and at least 400 others)

I am rejecting this response because: According to some of their email communication from the business they have acted in a very manipulative way. I don't trust their commitment and what they say.

There was no cancelation until the customer contacted us for the first time on 07/28/16. Per our Terms of Use no refunds will be issued

I am rejecting this response because:If I would it known the terms that you are disclosing at the time of using the service, I would accept the responsibility of the charges. This business setting allows the public to be DECEIVED with the low fees that are integrated into flashy colors overriding any other terms. In marketing terms, this is consider FALSE AND DECEIVING MARKETING STRATEGIES and I will not fall for this voluntarily. I am 100% confident that this company is making millions of dollars over this FALSE ADVERTISEMENT and I am a consumer and as a CONSUMER I have the right to accept or reject the charges that you've IMPOSED in my credit card without my authorization.The business etiquette and attitude of the employees when dealing with consumers complaints are really bad. The arrogant attitude, the cross talking and talking down on me was extremely unprofessional, not to mention the CARELESS attitude towards me. This company is providing a WRONG customer service and image while making money from consumers that did not understand their business deal as in my case, and I should not pay for a service that I don't even used and I never received ANY information in return. So far, I can only say that this business is a scam business with a very bad customer service and reputation. Even a retail store would be more understanding of their faults than your current attitude towards my particular case.I will not accept the charges in my credit card.[redacted]

I am rejecting this response because: It wasn’t an extensive report it had only her addresses and phone numbers. For personal reasons, I needed her criminal records, which the company said it had! When the website says searching it said...

criminal report available. I want my refund for 9.95! It’s the principle, not the amount of money. I paid for absolutely nothing. I should have just took 10 dollars and ripped it up and threw it away. I expect my refund in full from this HORRIBLE company that lies to rip people off. Just imagine how many people pay them to get info they never receive. This is a scam and I’ll take it to the FTC if I’m not provided a refund.

The customer purchased a membership on our website and would have had to approve that charge before completing the transaction online. No refund will be issued.

I am rejecting this response because: i mi only ran those reports which were of my family to see if any of the...

info was right  it was not correct  how do you mention me running reports but fail to mention that they were family members and my husband   I want a refund or I will have no issue taking you guys to court since my cousin is a lawyer   I did not get what I paid for and your information is wrong