Vemma

I am rejecting this response because: I didn't get what I paid for so I deserve a refund.

I am rejecting this...

response because: I was never aware that I had an active account.  I indicated that I did not want an account at the one time that I tried their service.  I have never used the account, and never believed that I had ever agreed to an account.  It was not until now that we noticed the monthly charge on our credit card. It is quite clear, from the number of consumer complaints against this company, that they engage in questionable business practices designed to take advantage of people like myself.  It is totally illogical that I, or anyone else, would maintain an account, at a cost of $25/month, that they NEVER used.  Their assertion that I Did not request termination of the account until today is totally fallacious.  I indicated, on the phone, that I did not want the account established in May of 2015.

Our website does not state that we offer marriage or divorce certificates. We offer marriage and divorce searches. There is a pop up box that shows on the website that shows that states and years that we offer. Unfortunately, per our Terms of Use agreed to at the time of purchase no refunds will be...

issued.

I am rejecting this response because: they failed to refund all of my money and they continue to use an illegal method to charge credit cards.  I indicated to them that I would be writing a letter to the State of California alleging non-compliance with California's auto-renewal law, among other laws.  I appreciate the efforts of the Revdex.com; you all are terrific, but this is really not about $100.  This is about a company who lures internet traffic to its website (I never typed in Peoplefinders.com) and engages in practices prohibited by the State of California to hook unsuspecting users into use their services once and then charge them each month until the customer "catches" it.  The customer calls the company's "800" number to get an explanation of the charge and then they refuse to cancel the accounts.They are correct about the initial $9 charge.  I misremembered.  It also does not matter.  I agreed to the initial charges on my credit card in August!  I did not remember the specific amounts, but I am not contesting that transaction.Either way, you do not need to worry about it.  I will bring it to the attention of the State.  This company is very slippery and I understand Forbes recognized them as being very profitable.  No one should profit from an internet version of the bait and switch.

The membership did not begin in 2014. It began on 01/17/2015 when the customer purchased a Background Report. At that time, they signed up for a monthly membership. They selected that they agreed to the Terms of Use of the product. We will issue a refund on the 3 most current months charges. We have...

also canceled the membership, there will be no further billings.

Directly after your checkout on 7/20/2015, you were presented with a full-page offer for a three day trial to our membership. Our records show you affirmatively selected to sign up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your...

account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your request here, and as a onetime courtesy, we will grant one refund for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

I...

am rejecting their response because: I don't care what they say, their one time trial is deliberately confusing and deceptive so as to get you to join without knowing. I bet I'm not the first person to file a complaint, this company preys on people and I will do everything in my power to spread the word. Don't do business with them.Thank you for your effort to resolve this matter. Regards [redacted]

I am rejecting this response because:I did not see such a notice nor read of one in the "terms of...

use". I did see a notice AFTER my purchase in a confirmation email from the business. Have revisited the site and do not find any mention of a cancellation fee at [redacted]

I am rejecting this response because: I would have never purchased the service if it said that they had no records found at the beginning of the process...

. after I gave them my money thwy all of a sudden have NO RECORDS OF WHAT IN LOOKIBG FOR. So you just take my money and tell me about a pop up there was no pop up abd at the same tine thwre wasn't even a secrion for thw info I was looking for they just ripped me off a I sidnt even have the service for a hour abd when I called thw young lady said she would run a search and when I said Mississippi she said she would cancel the membership because the state of Mississippi dont show ANY DIVORCE RECORDS. THIS IS A RIP OFF ABD I WONT STAND FOR THIS.

We are unable to locate under the email or the customers name. Please provided the email address that was used to open the account.

Feel free to review the $0.95 product offered on PeopleFinders.com. For convenience, we have attached screenshots here. Note that in these screenshots the number searched may be different from the one you entered.

We give customers a free 3 days of service. If they do not cancel before the end of the trial period they then are billed for the membership fee. This is stated at the time of purchase. The customer agreed to this before checking out. They clicked to agree to the Terms of Use. Per the terms of use...

on the website months that have already been billed are not refundable. However, we have canceled any further renewals, there will be no further billings per the customer request.

There is no record of the customer ever contacting our company. The customer purchased a recurring membership on 01/18/17. The customer was then billed for the next month on 2/18/17. The membership was then canceled online on 02/21/17. Since the membership was not canceled before the renewal...

the customer is not due a refund.

I am rejecting this response because:your website is set up to confuse consumers on what they are choosing to pay or not pay.

We do not state that the service is free. We state that there is a 3 day trial period of our membership If the customer does not want the membership , which is $24.95 a month, then they can cancel it and only pay $2.95 for the 3 days of usage. In this case the customer purchased a Background Report...

on Joy Ludwig for $9.95. This service was rendered. They purchased that report with the trial membership. Since they canceled the membership they were not charged the $24.95 monthly fee, they were only billed the $2.95 for 3 days as the website states. There will be no refund per the terms of use and service rendered.

Please provide the email address that account was opened under to assist us in locating this account.

Please provide the email in which the account was opened to assist in locating the account.

We have received your complaint. The customer made a purchase on 03/19 for one background report. Then a different background report was ran under the membership for $14.98. The membership was used. Per our Terms of Use that is agreed on at the time of purchase  we do...

not issue refunds. We will no be issuing a refund for $14.98

We are unable to find the account using both the email addresses you provided. Do you remember what email address was used on the account that Customer Care found for you? Also please provide the exact First name and Last name you typed in when creating the account.

We provided the report and a three day trial to the customer. Per our Terms of Use, no refund will be issued.