Viridian Energy, LLC

October 23,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** ***, Case # ***
Dear Ms***:
This letter is in response to the complaint that *** *** (“Customer”) filed
with the Revdex.com on October 23, The Customer’s complaint states that: 1) Customer contacted Viridian in October to inquire about his gas rate and at that time, Customer was told that Viridian Energy did not currently offer Fixed Rates for natural gas but that Customer’s rate would be comparable to ***’s rate and that Customer’s natural gas distribution rate increased to $which was not comparable to ***; 2) Customer had received a notification regarding an increase to his gas distribution rate around October 2013, and Customer was informed that he would be notified before an increase in his natural gas rate, but was not notified; 3) Customer believes that Viridian should be required to send correspondence every time that a Variable Rate increases; and 4) Customer would like to receive a credit for the difference between his Variable Rate and ***’s rate
First, Customer’s complaint states that Customer contacted Viridian in October to inquire about his gas rate and at that time, Customer was told that Viridian Energy did not currently offer Fixed Rates for natural gas but that Customer’s rate would be comparable to ***’s rate Every time that a customer contacts Viridian Energy’s Customer Care call center, the representative will notate the Customer’s account Viridian Energy’s records indicate that Customer contacted Viridian Energy in October regarding his electricity account, not his natural gas account
There is no indication that Viridian Energy’s representative ever indicated that Viridian Energy’s rate would be comparable to ***’s rate Viridian Energy strives to offer customers affordable green energy, but does not guarantee that its rate will be comparable to another electricity productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company While Viridian Energy may be able to document savings or a comparable rate to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian Energy offers premium renewable energy products For example, Viridian Energy’s Simply Right natural gas product provides customers with 25% carbon offsets As a result, a direct comparison between Viridian Energy’s natural gas product and the natural gas product offered by Customer’s utility cannot be made
Next, Customer’s complaint states that Customer had received a notification regarding an increase to his gas distribution rate around October 2013, and Customer was informed that he would be notified before an increase in his natural gas rate, but was not notified First it appears that there may some confusion with Customer’s terminology Distribution refers to the charges that Customer’s utility charges for delivery, service and maintenance As a third-party supplier, Viridian Energy provides the supply portion of Customer’s bill Therefore, Viridian Energy would not send a notification regarding an increase in distribution rates If a customer is enrolled in a Fixed Rate, Viridian Energy does send a renewal notification informing the customer that his/her Fixed Rate is coming to an end However, Customer would not have received this notice for his natural gas account, because Customer was enrolled in a Variable Rate for his natural gas Viridian Energy does not send renewal notices when a customer is on a Variable Rate Viridian Energy’s Representative would not have stated the Customer would have received a renewal notice for his Variable Rate natural gas account, however, it is very probable that the Representative stated that Customer would receive a renewal notification for his Fixed Rate electricity account
Next, Customer’s complaint states that Customer believes that Viridian should be required to send correspondence every time that a Variable Rate increases Viridian Energy does not send notifications whenever a Variable Rate fluctuates because variation from month-to-month is inherent in the definition of a variable rate.
Customer chose to enroll in Viridian Energy’s Variable Rate plan Viridian offers both Variable Rate and Fixed Rate plans Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product
Finally, Customer would like to receive a credit for the difference between his Variable Rate and ***’s rate Although, Customer has been appropriately charged for the Variable Rate that he selected As a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling his electricity and natural gas accounts in a Fixed Rate This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
***

This message is in response to the complaint filed with
the Revdex.com by Julio Rodriuez on 4/4/2014
After a careful search using all the information provided
in the complaint, we are unable to
locate an account for the Complainant.
We apologize for our delayed response and any inconvenience the customer has
experienced.
regards, Viridian Compliance

November 24, 2014*** ***
*** ***Revdex.com** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear *** ***:This letter is in response to the complaint that *** *** (“Customer”) filed with the Revdex.com on November
22, and that Viridian received on November 24, Viridian Energy provides green energy choices for consumers at competitive rates Viridian provides each customer with a contract that clearly provides all terms and conditions, including pricing and the term of the contract In all contracts, Viridian clearly states that there are no guaranteed savings unless consumer receives that guarantee in writing If complainant can produce such guaranteed savings in writing, we would be happy to review such document Viridian had no such savings plan at such time. A customer can always terminate at no cost (if on a variable contract) or for a small fee (if on a fixed rate contract) if they are not satisfied with the pricing of the product In no way is a consumer ever in a situation that they cannot avoid rising rates. If customer is looking for price certainty and a competitive rate with the current utility rate, Viridian offers a three-year fixed rate contract We would happily apply a $credit to such product customer so desires to select such a product. I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***.Warmest Regards,*** ***
***

March 14,
Customer Name: Mary Curcione
0.0001pt;">Complaint
ID:
Subject: Initial Company Response
We acknowledge receipt of your complaint
with the Revdex.com on 3/4/and apologize to you for any
inconvenience that you may be experiencing at this time
You completed an online self-enrollment
for a six month fixed rate plan that ended on February 3, As confirmed by our representative when you
called, a renewal notice was sent out to you prior to the contract end
date. According to our terms and
conditions, if you do not respond to a renewal notification, the account will
default to our variable rate plan.
We can confirm that your account was
dropped, but at the time of this response, we do not have a Service End Date Please accept this response as confirmation
that we have launched an investigation into your complaint and will follow up
the submission of the renewal letter on your account
Kind regards,
Viridian Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution is satisfactory to me, as long as I do receive a response reguarding the issues
Sincerely,
Ambria Delorenzo

Complaint: ***
I am rejecting this response because:
First, I contacted Viridian regarding BOTH my Electricity
and Gas accountThe Viridian representative allowed me the opportunity to sign
up for a fixed electricity rate but was informed there was no fixed rate available for GasTherefore, I was required to accept or
reject the variable rate offered at that timeIn October 2013, the variable
rate was approximately $0.54/Therm., which was comparable to ***’s rate
This rate was communicated to me by a correspondence sent from Viridian during
the month of September. I informed the
Viridian representative that I am concerned about the rate increasing and
was informed that I would receive a notification when the variable rate
increasedThe same notification that alerted me to the variable rate offered during
the month of October (I was informed that I would receive a notification
of a rate increase and NOT THAT I BELIEVED I should receive a notification)
Secondly, when I initially agreed to purchase my gas supply
from Viridian in June 2013, I was informed that my savings would be realized
over a 12-month periodFrom November through April 2014, I paid
approximately $1,more than ***However, from May through November
2014, I paid approximately $less than ***With the exorbitant rates
charged by Viridian during the heating season, it is IMPOSSIBLE to realize any savings during any 12th
month period(The only scenario that would allow any customer to realize any
savings would include shutting down their gas supply during the heating
season). I agreed to enroll with
Viridian Energy because of the savings over a 12-month period and NOT because
of the 25% carbon offset advertised by your company. The Viridian representative, who initially
enrolled me in June2013, NEVER mentioned there was a chance of paying such a
high rate for my gas distribution because of this “25% Carbon offset.” Additionally, I was informed by a Viridian
Representative in October that Viridian’s gas rate is comparable to the gas
rates offered by other utility companies)
Next, my recent complaint is not based on a representation that guaranteed
me savings on my energy bill(However, it is certainly a reasonable complaint
since I was promised a savings over a 12th month period)It is
based on the misrepresentation by Viridian that I would receive a notification when
my rate increasedThis would have allowed me the opportunity to accept or
reject the variable rateViridian did not allow me the opportunity to accept
their unreasonable rates during November through April For example,
during November through April 2014, Viridian's gas rates were sometimes
double or triple ***'s rate during the same
periodThis occurred without receiving any notification from Viridian
and occurred when demand was the highest
I understand the meaning of a variable rateHowever, Viridian's representation
led me to believe that I would receive a notification informing me of an
increaseThe correspondence that I received in September and the misrepresentation
by Viridian directly caused me to remain a Viridian customer for my gas supply.(I
apologize for erroneously using the word Distribution to refer to supply).
I never would have accepted the variable gas rate if I was informed that I would not receive a
notification of a rate increase or there was a possibility that my rate would
double or triple compared to the rates of other utility companies
Finally, Viridian Energy has utilized deceptive practices to
enroll me in June AND to persuade me to remain a customerThese deceptive
practices are a direct result of my loss, i.e., overpaying for the gas supply. There is a strong argument that these deceptive
practices are criminal in natureMy current research has indicated that my
complaint is shared with numerous Viridian customers who were also defrauded We will reserve this discussion for any future
correspondences
Therefore, I reject Viridian’s offer and would remain a
customer only if I received a credit of $and a year fixed rateThis rate
must be comparable to the rates offered by other utility companies
Sincerely,
*** ***

In Feb a Viridian sales person came to our house and spoke to my bf about lowering our electric bill by signing up with their companyI was at work at the time and my bf thought they were legit so he gave them our elec co bill number and said he wanted to talk to me about it before we decidedHe was told that we would have days to decideWe looked on line and found that this company had numerous complaints and unhappy customers that were being ripped offI called the sales person that was here and stated that we did not want to change from our server that we presently had to ViridianI still didnt feel comfortable speaking with just him so I called the main number and asked to speak to someone with more clout that just a customer service person, at which time they told me all reps were in a meeting and it would be to hours before I got a call backMy bf called a man that worked for some marketing company that is associated with Viridian and also told him that we decided we were not interested in changing our serviceHe said he would take care of itWe just got our electric bill and it stated it was the last bill from them as our power provider and that we would from the next bill on be with ViridianI freaked out and we made some calls and my bf said that since the bill is in my name why dont we put it in his name and cancell the service that is in my nameI called the legit power co and asked if this could be done and they said yes so I cancelled my account and he got one for us in his nameViridian will be sending me a bill thru the other company for days and then can no longer charge us as there is no acct to chargeI have to say I also called Viridian the the other day before doing this and spoke to someone that I explained everything to and at the end said that I never spoke to nor saw anyone from Viridian and that because I never gave my permission for them to change things that I would hate to get a lawyer and take them to court but if I didnt get this taken care of and cancelled immidiately that I wouldI was promptly given a cancellation number and told it would take at least billing cycles and that they would wave the $cancellation fee which I told him I wasnt gonna pay it anywaySo now the waiting game for the final bill for days and see if they call me

March 5,
Customer Name: Candace ERuggiero
Complaint
ID:
Subject: Initial Company Response
We
acknowledge receipt of your complaint with the RevDex.com on 2/28/and apologize to you for any inconvenience
that you may be experiencing at this time
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days
We appreciate your business and look forward to serving you
again
Sincerely,
Viridian Compliance

March 6, 2015*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear Ms***:The following response is made pursuant to the complaint filed with the Revdex.com against Viridian Energy by ***
*** (“Customer”) on February 26, 2015, which was forwarded to us on March 2, In the complaint Customer states that: 1) In 2009, she enrolled in a Variable Rate, and after a few months the rate increased; 2) Viridian Energy should take responsibility for not providing all the necessary information to its customers; and 3) Viridian Energy should have noticed how much more Customer was paying, and they should have offered Customer a fixed plan or notice of Variable Rate Our records indicate that Customer enrolled her account on November 23, 2009, agreeing to the terms and conditions of a variable rate As per the terms of the agreement, variable rates may fluctuate from month-to-month based on market conditions and company operating factors Variable rates are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations, as in any given month, Viridian’s rates may be higher or lower than the rates offered by another company Upon enrollment, Viridian sent out a Welcome Package to confirm Customer’s enrollment with Viridian Energy and her product selection The Welcome Packet also included the Terms and Conditions and the Customers right to rescind the enrollment Also noted in the Terms and Conditions was that Viridian Energy does not provide standard rate notifications to Variable Rate customers.I sincerely hope this meaningfully responds to the above complaint If you have any questions, please do not hesitate to contact me by email at ***Warmest Regards,
*** ***Compliance Specialist

Complaint: ***
I am rejecting this response because:
your variable rates would double the standard going rateThis is a scamI switched with the expectation to save money but I ended paying double the cost I do not expect the company to careHowever, I will be helping other family members remove themselves from this company which uses an ultra high variable rate to satisfy company costsI at least expect the variable rate to maintain some type of conformity with the standard comed rate I have since switch back to comed and will advise everyone I know to do soThank you for your attention to this matter.
Sincerely,
*** ***

August 21, 2015Submitted via web to: *** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear *** ***:This letter is in response to
the complaint filed by *** *** (“Customer”) on August 14, regarding Viridian Energy In the complaint, Customer states that he agreed to a 12-month fixed rate of $0.1099/kWh in April and was told the new rate would take 1-billing cycles to take effect, but as of August the new rate has not taken effect Customer requests Viridian Energy honor the rate agreement from April and reimburse him for the months he was overcharged.I spoke directly with Customer on August 19, in an effort to resolve his rate concern I explained a processing error occurred which resulted in the delayed application of his agreed rate I apologized for any inconvenience this may have caused and confirmed the agreed rate of $0.1099/kWh had been applied and would be reflected in his September billing statement Additionally, I communicated to Customer that Viridian Energy will conduct a cost analysis and rerate Customer for the three affected billing cycles, May 7, to August 5, Customer was advised a reimbursement check will be sent to his address on file within 2-weeks Customer confirmed his satisfaction with the resolution and was provided with my contact details for his records. I sincerely hope this meaningfully responds to the above complaint If you have any questions, please do not hesitate to contact me by email at ***. Sincerely, Michelle R***Compliance Coordinator

August 6,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** *** *** *** * ***
Dear *** ***:
*** *** *** (“Customer”) filed a complaint with the Revdex.com on July 29, Viridian Energy responded to Customer’s complaint on July 29, On August 5, 2014, Customer provided a response to Viridian EnergyCustomer’s August 5, response states that: 1) At the time of enrollment in 2010, Customer was provided with Terms & Conditions that contained language regarding Fixed Rates; and 2) Customer would like an explanation as to why she was told that “*** ***” should have contacted Customer about changes that took place in 2011.
If Customer can provide the Terms & Conditions that she is referring to, that would be very helpful in addressing her concerns Our records indicate that Customer enrolled in a Variable Rate on July 7, and that Viridian Energy did not offer Fixed Rates until Fall Often Viridian Energy’s Terms & Conditions contain general provisions and descriptions of products As a result, every product described in the Terms & Conditions may not be available to every customer
Customer’s reply stated that she would like an explanation as to why she was told that “*** ***” should have contacted Customer about changes that took place in Customer’s contact notes do not mention the name “*** ***.” Viridian Energy markets to New Jersey customers through its network of independent contractors known as Viridian Independent Associates Viridian Associate #*** *** ** ***, referred Customer’s account to Viridian As an independent contractor, *** ** *** had the freedom to reach out to the customers that he originally referred to Viridian to offer Viridian’s current product offerings, which would include Fixed Rate products If Customer was interested in Viridian’s other product offerings she could have also contacted *** ** ***, visited Viridian’s website at viridian.com, contacted Customer Care by phone or by email at [email protected]
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
Counsel

Complaint: ***
I am rejecting this response because: my husband said he did not sign any thing to give the ok
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
It has been over weeks and I have not heard from them at all regarding this issue
Sincerely,
Dean Pecunes

March 10, 2015*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** *** ***, Case # ***Dear MsShea:This letter is in response to the complaint that *** *** *** (“Customer”)
filed with the Revdex.com on March 03, against Viridian Energy Customer’s complaint states that: 1) her rates changed from to 10.99/kWh without her knowledge; 2) she did not receive renewal notice; she was not aware that she was in contract; and 3) customer is unhappy to know that she will be subject to an (ETF) Early Termination Fee if she cancelled.Customer’s complaint states that her rates changed from 7.99/kWh to 10.99/kWh According to Viridian Energy’s records, Customer enrolled with Viridian Energy on February 21, in a (6) six month Fixed Rate plan at a rate of 7.99/kWh that was set to expire on October 19, Viridian Energy did send Customer the Welcome Letter in Attachment to confirm Customer’s enrollment with Viridian Energy and product selection Next, Customer complaints states that she did not receive renewal notice. Prior to the end of the fixed term, Fixed Rate Customers was sent a Renewal Letter to the address on fileThe renewal notice provided Customer with details regarding a renewal offer providing a response by date of October 14, For automatic account plan renewal, no action is required by Customer, however should the customer choose not to have her account automatically renewed the customer should have contacted Viridian to express her decision to decline the auto renewal offer Viridian Energy did not receive a response from Customer and as a result Customer’s account was automatically renewed and transition to a new rate of 10.88/kWh on expiration of the fixed term.Finally, Customer’s complaint states that she will be subject to an (ETF) Early Termination Fee if she cancels the account prior the term of plan That is correct, if Customer does not fulfill her contract she will be subject to $early termination fee.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me by email at: ***Warmest regards,*** ***Compliance Specialist

Complaint: ***
I am rejecting this response because: While I did authorize the enrollment to Viridian via a Third-Party Verification, the phone-call was completed with the presence of the Viridian Sales representative, who strongly coerced my response Furthermore, you can verify the call record it should be noted that the voice of the third-party is hardly comprehensible in the call
As for the two requested refunds, I understand that the initial billing charges of $are not from Viridian Energy, but it is a direct cost to me caused by the transfer to Viridian Energy due to the misconduct of the sales-rep The same applies to the cost of $ETF Had I not signed up for Viridian Energy due to the sales-rep's misconduct, neither charges would have occurred Therefore I believe I am still entitled a refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10030110, and find that this resolution is satisfactory to me
Sincerely,
Adrian Soyer

March 27,
Customer Name: Holly Hubbs
Complaint ID:
Subject: Viridian Response
We acknowledge receipt of your complaint with the RevDex.com on 3/24/2014.
We apologize that MrsHubbs has had such difficulty in correcting an
error made by The Company and the lack of accurate information obtained from
our Customer Care Agents
While we have been experiencing unusually high call volumes and wait
times, customers do have the option of leaving a voicemail message on our
customer care line. A customer care
agent will return phone calls within hours.
Nonetheless, we would like to apologize for the Customer’s difficulty in
reaching us and the number of calls it has taken to resolve her issue
At present, a reimbursement has been requested on her behalf and will
be expedited for the customer. Please
accept this response as written verification that the renewal rate for the
Customer was $per kWh. Additionally,
we have attached the cost analysis for the customer’s review Viridian Energy is committed to Customer
service and satisfaction and we regret that the Customer was displeased with
their service We hope this response
meaningfully addresses this matter to the customer’s satisfaction
Sincerely, Viridian Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I have spoken to Coned and was told I am back on the previous Electric service porvider I had. I called the current Electric provider (Ambit) and was told an order was put in for end of March to have my service disconnected from Ambit. I canceld that order and hope it is final from Ambit and ConEd. However, being that I have never requested this service and Ambit still had the disconnect scheduled, I'd like to have a confirmation from Veridian that they will not connect me
Sincerely,
Eliyahu Dresdner

August 7,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** *** *** * ***
Dear *** ***:
This letter is in response to the
complaint that *** *** (“Customer”) filed with the Revdex.com on August 7, Customer’s complaint states that: 1) Customer was told that Viridian Energy had lower rates and supported clean energy; 2) Customer is currently on a Variable Rate and does not recall enrolling in a Variable Rate; 3) Customer’s rate has increased over the last six months; and 4) Customer would like to receive a credit on his bill for the difference between the rate charged by Viridian and the rate that Customer would have been charged with his utility
First, Customer’s complaint states that he was told that Viridian Energy had lower rates and supported clean energy Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another electricity productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian Energy offers premium renewable energy products For example, Viridian Energy’s Everyday Green electricity product provides customers with 50% more renewable energy than state minimum standards Viridian Energy does support green energy To view Viridian Energy’s Sustainability Report please visit: http://www.viridian.com/assets/2013_Sustainability_Report.pdf.
Next, Customer’s complaint states that Customer does not remember enrolling in a Variable Rate Customer enrolled with Viridian Energy on May 31, and selected a Variable Rate plan At the time of Customer’s enrollment, Viridian only offered Variable Rate plans Currently, Viridian offers both Variable Rate and Fixed Rate plans Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty
Customer was on a Variable Rate from the time of enrollment until November 8, when Customer elected to enroll in a 6-month Fixed Rate at cents per kWh At the end of his 6-month term, Customer received an additional 6-months at cents per kWh, when he should have defaulted to a Variable Rate In order to receive a Fixed Rate for an additional term, customers must affirmatively enter into another contract New Jersey law does not allow Customers to be auto-renewed into an additional Fixed Rate term Viridian allows customers the convenience of renewing a fixed term online or by phone If a customer on a Fixed Rate does not affirmatively renew his/her fixed rate contract, he/she is placed onto a month-to-month Variable Rate, which may be cancelled at any time without penaltyCustomer did not select an additional Fixed Term, hence, he transitioned to a Variable Rate plan at the conclusion of his term
Customer’s complaint states that his rate increased over the past six months This winter’s unprecedented cold temperatures coupled with record high wholesale energy prices resulted in both increased usage and increased rates for Variable Rate customersViridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product
Finally, Customer’s complaint states that he would like a credit for the difference between what Viridian Energy charged and what Customer would have been charged with his utility Our records indicate that Customer has been appropriately charged for the product that he selectedViridian Energy understands that recent volatile energy markets have been a shock for consumers who were used to stable Variable Rates over the last few yearsAs a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***m
Warmest Regards,
*** ***
Counsel