Viridian Energy, LLC

August 19, 2015Submitted via web to: [redacted] ***Complaint ConsultantRevdex.com [redacted] Rebuttal: [redacted] , Case # [redacted] Dear Ms***:This letter is in response to the rebuttal filed by [redacted] (“Customer”) on August 13, regarding Viridian Energy In the rebuttal, Customer states that her neighbor, the Viridian Energy Independent Associate who assisted in Customer’s enrollment, did not educate Customer about variable rates or changing market prices Additionally, Customer states she was informed she would save money with a Viridian Energy plan but has found Viridian Energy prices to be higher in comparison with other utilities.Viridian Energy offers both variable rates and fixed rates and Viridian Energy Independent Associates are fully trained in all product offerings As stated previously, variable rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time Fixed rates remain set for the agreed-upon term and are best for consumers seeking price-certainty and protection from market volatility.Customer mentions that because she trusted her neighbor, the Viridian Energy Independent Associate, she did not feel it necessary to review the welcome package that Viridian Energy sent to Customer, confirming her rate plan details Viridian Energy sends welcome packages to ensure customers have the opportunity to contact Viridian Energy if there is an issue with their enrollment, however Customer elected not to review this welcome package, nor contact our service center to further discuss plan details Finally, Viridian Energy strives to offer customers affordable energy, but does not guarantee savings as compared to other products The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating and in any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company Under a variable rate, Customer was able to terminate at any time without penalty and seek out a lower rate if she so desired.In conclusion, Viridian Energy maintains Customer was properly informed of her selected rate plan and both her gas and electric accounts were charged correctly in accordance with her selected plan Viridian Energy’s records note that Customer’s gas service ended on February 19, and electric services ended on September 9, I sincerely hope this meaningfully responds to the rebuttal If you have any questions, please do not hesitate to contact me by email at [redacted] Sincerely, [redacted] Compliance Coordinator

re: Viridian Response to Complaint ID - - SHOSHANYA JORDAN sans-serif;"> April 3, Customer Name: SHOSHANYA JORDAN Complaint ID: Subject: Company Response This letter is in response to the complaint made by Shoshanya Jordan with the Revdex.com on February 10, Viridian, LLC is committed to customer service and satisfaction and regrets that that she was dissatisfied with her experience with Viridian We thank you for your patience and apologize for the length of time it has taken to submit a response In the compliant, MsJordan states that her account was enrolled without her authorizationCustomer states that she asked for a call back from a supervisor or compliance representative and that neither has occurred At the time of this response, account records show that the customer was contacted both by a Viridian Energy Supervisor on 2/10/and A Compliance Department representative on 2/14/ Due to the nature of the complaint, we would like to speak directly to the customer to resolve this complex issue and to come to a resolution Viridian is committed to customer service and satisfaction and regrets that the customer was dissatisfied with their experience Electricity and Gas services for MrsJordan have been cancelled effective 3/6/and did not incur any cancellation fees Viridian takes this matter as such are properly managed We apologize for any inconvenience [redacted] *as experienced and hope this response resolves the matter to the customer’s satisfaction Kind regards, Viridian Compliance

May 1, Customer Name: Rose Wilker Complaint ID: Subject: Initial Company Response>We acknowledge receipt of your complaint with the Better Business Bureau on 5/01/and apologize to you for any inconvenience that you may be experiencing at this time Please accept this response as confirmation that we have launched an investigation into your complaint and will make every effort to resolve your complaint shortlyWe appreciate your business and look forward to serving you again Sincerely, Viridian Compliance

August 26, [redacted] Complaint Consultant Revdex.com [redacted] Re: [redacted] , Case # [redacted] Dear [redacted] ***: This letter is in response to the rebuttal that [redacted] (“Customer”) filed with the Revdex.com on August 26, The Customer’s rebuttal states that: 1) Customer did not request enrollment with Viridian Energy; 2) Customer believes that my previous response dated August 18, is a “total lie”; 3) Customer does not believe Viridian Energy’s promise to terminate electric service; and 4) Customer would like to be compensated for the difference between Viridian Energy’s rate and [redacted] rate Customer’s rebuttal states that he did not request enrollment with Viridian Energy Our records indicate that Customer’s account was enrolled online on April 19, Viridian Energy enrolled Customer’s account based on the provision of Customer’s account number, service address, phone number and an e-signature authorizing enrollment Viridian Energy understands Customer’s complaint that he was not the individual that completed this online enrollment In response to Customer’s complaint it cancelled Customer’s natural gas service on May 5, Viridian Energy did not cancel his electric account on May 5, 2014, because the electricity account number was not provided to the Customer Care representative that Customer spoke with In response to Customer’s Revdex.com Complaint dated August 18, 2014, Viridian Energy immediately cancelled his electricity account Customer’s rebuttal states that my previous response dated August 18, is a “total lie.” I am unsure how to respond to this statement, other than to state that my response was genuine My response accurately reflected Viridian Energy’s records regarding enrollment and Customer’s contact with its Customer Care call center In addition, my response accurately reflected that on August 18, Viridian Energy immediately requested cancellation of Customer’s electricity service Customer’s rebuttal states that he does not believe Viridian Energy’s promise to terminate electric service Customer’s request to cancel electric service was immediately process on August 18, 2014, when that request was first received through Customer’s Revdex.com complaint Customer’s utility, ***, provided a service end date of September 5, As of September 5, 2014, Customer will have returned to service with *** Finally, Customer requests a reimbursement for the difference between Viridian Energy’s rate and ***’s rate Customer’s rate with Viridian Energy is cents per kilowatt-hour [redacted] is currently offering an electricity rate of cents per kilowatt-hour Viridian Energy is happy to reimburse Customer for the difference between these two rates Below is the cost analysis between the two rates Customer paid $more with Viridian Energy than he would have with *** Viridian Energy is happy to reimburse Customer this amount Billing Cycle Rate with Viridian Rate with Utility Usage Charge with Viridian Charge with Utility Difference 6/6/- 7/2/ 7/3/- 8/4/ TOTAL I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] Warmest Regards, [redacted] Counsel

[redacted] *** August 4, [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] ***, Case# [redacted] Dear Ms***: This letter is in response to the complaint filed by [redacted] ***(“Customer”) on July 17, regarding Viridian Energy which was responded toon July 21, In Customer’s recentinquiry, she has requested that Viridian Energy honor the contract end datestated in her quarterly notice Viridian Energy regrets that Customer’s quarterly notice communicatedan incorrect contract end date of January 28, and sincerely apologizes forthe confusion this caused Viridian Energy acknowledges Customer’s initial inquiry was notresolved in a timely mannerIn appreciation of Customer’s continued service,Viridian Energy has agreed to re-rate account at $and extend Customer’srate until October 18, A cost analysis was conducted using Customer’s last billing statements[June & July]; based on the calculations, Customer will receive a refund inthe amount of $ I sincerely hope this meaningfully responds to the above complaint If you have any questions, please do nothesitate to contact me at ( [redacted] or by email at [redacted] Kind Regards, [redacted] Compliance Specialist

August 1, [redacted] Complaint Consultant Revdex.com [redacted] Re: [redacted] Dear [redacted] ***: This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on July 30, Customer’s complaint states that she has not received a refund for a billing issue A refund for Customer was processed on August 1, in the amount of $ Customer should receive this check within business days I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] Warmest Regards, [redacted] Counsel

To Whom It May Concern: The Company has written-off the Customer's outstanding balance totaling $ MrJordan will not face penalty, nor have his account referred to any of the credit bureaus Additionally, the Company will issue MrJordan a letter to confirm the aforementioned On 4/25/the customer was contacted and advised of this information As a precautionary measure, the company recommends the customer place a block on their utility account with [redacted] to ensure that they are never enrolled with another third party supplier in the future We sincerely hope this response has meaningfully addressed this complaint to the customer's satisfaction Cordially, Viridian Compliance

March 14, 0.0001pt;">Customer Name: Alex Revesz Complaint ID: Subject: Initial Company Response We acknowledge receipt of your complaint with the Revdex.com on 3/13/ Viridian Energy residential and commercial energy supplier licensed in the State of New Jersey to provide electricity and gas supplier to thousands of consumers Your account was enrolled by Associate # [redacted] Jonathan Vergara on 2/7/in our variable rate plan by our web enrollment method with an e-signature of “Alex Revesz” Viridian Energy utilizes a warm market approach to its energy sales Each Independent Contractor is required to know or have some affiliation with any customer that is marketed to On February 14, 2014, we received an inbound drop from [redacted] and the account will be cancelled effective March 20, Please keep in mind that you will receive final billing a few days after the service end date We regret that you were dissatisfied with our service and hope that this response resolves this matter to your satisfaction Kind regards, Viridian Compliance

August 19, [redacted] Complaint Consultant Revdex.com [redacted] Re: [redacted] , Case # [redacted] Dear [redacted] This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on August 18, The Customer’s complaint states that: 1) Customer did not authorize enrollment with Viridian Energy; and 2) Customer wants to return to ***’s Standard Offer Service for his electricity supply Customer’s electricity and natural gas accounts were enrolled with Viridian Energy on April 19, On May 5, 2014, Customer contacted Viridian Energy and requested cancellation of his natural gas account Viridian immediately submitted this cancellation request to Customer’s utility Customer has different account numbers for his natural gas and electricity accounts; both accounts numbers must be provided in order to process cancellations for both accounts Customer’s electricity account was not cancelled during Customer’s May 5, contact with Viridian’s Customer Care Department, because only the natural gas account number was provided In response to Customer’s complaint, Viridian Energy submitted a cancellation request for his electricity account today (confirmation # [redacted] 93293195) Customer will return to ***’s Standard Offer Service in one to two billing cycles, as determined by Customer’s meter reading date and ***’s switching timeline I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] Warmest Regards, [redacted] Counsel

Complaint: [redacted] I am rejecting this response because: At this time I have not received either checkOnce I have the checks in my hands then I will be comfortable with closing out this issue I was told different stories on 8/25, hence it was time to file a complaint, because just speaking with customer service got me no where over the past 2-monthsI am thrilled with the quick turnaround now that I am working thru Revdex.comAppreciate your help Once everything is resolved and I am refundedI will be happy to close out issue and move forward Sincerely, [redacted]

Complaint: 9997886 I am rejecting this response because: Viridian caused all this trouble. I never spoke to any customer representative to allow them to switch my electric supplier. In their response they say that they will conduct an internal investigation, in the mean time this continues happening to others. This company needs and external investigation for fraud. Sincerely, Julio Rodriguez

December 26, [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on December 17, and that Viridian Energy received on December 18, The Customer’s complaint states that: 1) Customer did not authorize enrollment with Viridian Energy; 2) Customer did not receive any notifications from Viridian Energy; and 3) Customer would like to receive a refund.Customer’s complaint states that Customer did not authorize enrollment with Viridian Energy Our records indicate that Customer enrolled with Viridian Energy on February 26, by providing an e-signature of “ [redacted] ” After Customer’s enrollment, Customer was sent a Welcome Letter package confirming her intention to enroll and allowing her to call and cancel without penalty within seven days.Customer’s complaint states that she did not receive any notifications from Viridian Energy This is incorrect Customer was sent the Welcome Letter shown in Attachment on February 28, Customer was also sent a Renewal Letter for her natural gas account on September 17, 2014, as show in Attachment Despite the fact that Viridian sent Customer several notices, Customer never contacted Viridian to state that she did not wish to receive service until December 16, 2014, when she called and stated that she did not authorize enrollment with Viridian.Finally, Customer’s complaint states that Customer would like to receive a refund Although Viridian has record of an e-signature authorizing enrollment with Viridian Energy, Customer states that she did not authorize enrollment Viridian would be happy to provide Customer with a refund back to the utility rate Customer recently requested cancellation of her accounts As a result, Customer’s electricity account is scheduled to return to her supplier of choice on January 8, and her natural gas account is scheduled to return to her supplier of choice on February 6, Viridian Energy will be able to provide Customer with a full cost analysis as soon it receives billing data from Customer’s utility after her final bill cycle, which should be around February 15, Customer’s refund through her billing cycle ended December 8, would be about $53.00.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] .Warmest Regards, [redacted]

March 4, Customer Name: Dean Pecunes Complaint ID: Subject: Initial Company Response We acknowledge receipt of your complaint with the RevDex.com on 2/18/and apologize to you for any inconvenience that you may be experiencing at this time Please accept this response as confirmation that we have launched an investigation into your complaint and will make every effort to resolve your complaint within fourteen (14) business days We appreciate your business and look forward to serving you again Sincerely, Viridian Compliance

April 20, [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] Case # [redacted] Dear Ms***:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on April 6, regarding Viridian Energy Customer has inquired about a solution to his product choices We list below the background and a proposed solutionBy way of background, Customer enrolled with Viridian Energy in June of in a twelve (12) month fixed rate plan at $cents per kWh that expired at the end of August Prior to the end of his fixed term, he was sent a renewal letter (please see Attachment A) The renewal letter offered a new fixed rate available at that time, and required a response by July 23, Customer did not respond Therefore, Customer’s account transitioned to a variable rate per Customer’s Terms & Conditions, which give customers the most flexibility to cancel at any time without penalty The variable rate at the time was $/kWh instead of the $0.0999/kWh fixed offerCustomer notes he made an inbound call to Viridian Energy to lock into a rate The recording of the inbound call received on December 17, was reviewed Viridian Energy’s records show that Customer made an inbound call to cancel services; however, changed his mind when a Viridian Energy’s Customer Service Representative offered Customer a thirty-six (36) month product at a rate of $cent per kWh During that call, Customer agreed to make the switch to enroll into that product however, when Customer was transferred to the required Third-Party Verification (TPV) process, the call was disconnected We would be happy to honor Customer’s thirty-six month product choice, from the time that he attempted to make such choice Please contact [redacted] in the compliance department at [redacted] and [redacted] will stay on the call to ensure the enrollment is completed Upon enrollment, we will also provide a customer courtesy credit of $50.Viridian Energy is committed to compliance and customer satisfaction If you have any questions, please do not hesitate to contact me by email: at [redacted] Regards, [redacted] Compliance Specialist

February 13, [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] , Case # [redacted] Dear [redacted] ***On January 16, 2015, [redacted] (“Customer”) filed with the Revdex.com that Viridian Energy responded to on January 24, On February 4, Customer filed a rebuttal that states: 1) Customer never received the Renewal Letter and that Viridian Energy did not call, email or resend Customer’s Renewal Letter; 2) Customer believes that Viridian takes advantage of the U.SPostal Service’s unreliability; and 3) Customer does not believe that Viridian’s offer of a $courtesy credit compensates Customer.Customer’s rebuttal states that Customer’s rebuttal states that Customer never received the Renewal Letter and that Viridian Energy did not call, email or resend Customer’s Renewal Letter Viridian Energy sent Customer the Renewal Letter shown in Attachment on February 25, Viridian Energy has always communicated with customers through U.SMail For example, after Customer enrolled with Viridian Energy, she was sent a Welcome Packet by U.SMail If Customer’s Renewal Letter had been returned to Viridian Energy as undeliverable, Viridian Energy would have made all efforts to resend the letter, or contact Customer by phone, however, Customer’s Renewal Letter was not returned to Viridian Energy Viridian Energy did not receive any indication that Customer did not receive the Renewal Letter that Viridian Energy sent.Next, Customer’s rebuttal states Customer believes that Viridian takes advantage of the [redacted] unreliability This is incorrect Viridian Energy believes the [redacted] to be reliable and sending business correspondence by U.SMail is a widely accepted practice.Finally, Customer’s rebuttal states that Customer does not believe that Viridian’s offer of a $courtesy credit compensates Customer After Customer’s Fixed Rate expired, Customer received bills indicating that she was no longer being charged at a Fixed Rate before she contacted Viridian Energy At any point Customer could have cancelled her Variable Rate without penalty or switched to a Fixed Rate Unfortunately, Viridian Energy cannot refund Customer for choosing to remain on a Variable Rate product for months rather than contacting Viridian Energy to make an alternate selectionFor Customer satisfaction purposes, I would be able to increase Customer’s one-time courtesy credit in conjunction with enrolling in a Fixed Rate with Viridian Energy to $50.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted] Warmest Regards, [redacted] Counsel

February 11, [redacted] Re: [redacted] ***, Case # [redacted] Dear [redacted] ***:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on February 10, and that Viridian Energy received on February 11, Customer’s complaint states that: 1) Customer enrolled in Viridian Energy and mailed in rescission card the next day, but was still switched to Viridian Energy; 2) Despite her rescission, Customer received a Welcome Packet from Viridian Energy; 3) Customer was not told that cancellation would take 1-billing cycles; and 4) Customer would like to end service with Viridian Energy after her February bill cycleCustomer’s complaint states that Customer enrolled in Viridian Energy and mailed in rescission card the next day, but was still switched to Viridian Energy Viridian Energy does not have a record of receiving Customer’s rescission card, and therefore it was unaware that Customer did not want to enroll with Viridian Energy until she contacted Viridian Energy’s Customer Care call center on February 10, 2015.Next, Customer’s complaint states that despite her rescission, Customer received a Welcome Packet from Viridian Energy Viridian Energy’s Welcome Packets are sent out immediately after enrollment, regardless if the Customer later decides to cancel In Customer’s case, Viridian Energy was unaware that Customer wished to cancel her enrollment because it does not have a record of receiving Customer’s rescission card, however, even if Viridian had received her rescission card, Customer’s Welcome Packet would have already been processed and sent out and could not have been recalled.Customer’s complaint states that Customer was not told that cancellation would take 1-billing cycles I apologize if Customer was not told that it takes 1-bill cycles to return to the utility after cancellation, however, Customer’s account notes indicate that the Representative stated this after providing Customer with her cancellation confirmation number Generally, it takes 1-billing cycles to begin service with an electricity supplier, and 1-billing cycles to cancel with an electricity supplier This is a process that is controlled by Customer’s utility, *** Viridian Energy does not have any control over this timeline.Finally, Customer’s complaint states that Customer would like to end service with Viridian Energy after her February bill cycle [redacted] has provided Viridian with an end date of March 9, Therefore, it appears that Customer will return to NSTAR after her February billing cycle.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted] Warmest regards, [redacted] Counsel

August 26, [redacted] Complaint Consultant Revdex.com [redacted] Re: [redacted] , Case # [redacted] Dear [redacted] ***: This letter is in response to the rebuttal that [redacted] (“Customer”) filed with the Revdex.com on August 26, I apologize if Customer’s original complaint response PDF was not attached on Viridian Energy’s August 18, response Attached please find that response I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] Warmest Regards, [redacted] Counsel

November 18, [redacted] Revdex.com [redacted] Re: [redacted] ***, Case # [redacted] Dear [redacted] ***:This letter is in response to the complaint that [redacted] *** (“Customer”) filed with the Revdex.com on November 14, and that Viridian received on November 17, The Customer’s complaint states that: 1) Customer’s rate increased; 2) Viridian Energy owed Customer a duty to inform Customer of the rate increase; 3) Viridian Energy’s current Variable Rate is not competitive with the rates offered by [redacted] ***; 4) Customer believes that Viridian Energy engaged in a “bait and switch” sales model; 5) Customer was told by a Viridian Customer Service Representative that Customer’s Variable Rate increase was necessary to have competitive rates; 6) Customer has spoken with numerous Viridian Representatives and no actions have been taken to resolve Customer’s concequalarn regarding her Variable Rate; 7) Customer was unaware that Energy Service Companies (ESCOs) may purchase electricity delivered to customers on the open-market; 8) Customer does not understand how Viridian Energy complies with its commitment to provide renewable energy; and 9) Customer is seeking a refund.First, Customer’s complaint states that Customer’s rate increased Customer elected to enroll in a Variable Rate plan in November Viridian offers both Variable Rate and Fixed Rate plans Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product Next, Customer’s complaint states that Viridian Energy owed Customer a duty to inform Customer of the rate increase Viridian Energy’s Terms & Conditions do not state that Viridian Energy will notify Customer when there are increases in the Variable Rate Variation is inherent in the definition of a Variable Rate, and Customer was informed that a Variable Rate may fluctuate from month-to-month based on market conditions and company operating factors Viridian Energy’s practices are in compliance with all regulations promulgated by the State of [redacted] *** and the [redacted] *** Public Service Commission.Customer’s complaint states that Viridian Energy’s current Variable Rate is not competitive with the rates offered by [redacted] *** Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another electricity productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian Energy offers premium renewable energy products For example, Viridian Energy’s Everyday Green electricity product provides customers with 50% more renewable energy than state minimum standards As a result, a direct comparison between Viridian Energy’s electricity product and the electricity product offered by Customer’s utility cannot be made.Customer believes that Viridian Energy engaged in a “bait and switch” sales model This is incorrect The definition of bait-and-switch is “the action (generally illegal) of advertising goods that are an apparent bargain, with the intention of substituting inferior or more expensive goods.” Customer received electricity service from Viridian Energy on a Variable Rate for almost three years During that time, Customer’s rate fluctuated Within the last year, the energy market has become more volatile which resulted in Variable Rates that are higher than Fixed Rates When Viridian Energy began serving Customer in 2011, it did not have the intention of raising Customer’s rates in 2013, however Variable Rates for all similarly situated customers increased in due to increased market volatility and increased market costs Furthermore, Viridian Energy has not engaged in engaged in a “bait and switch” sales model because it has operated in compliance with [redacted] *** laws and regulations.Next, Customer’s complaint states that Customer was told by a Viridian Customer Service Representative that Customer’s Variable Rate increase was necessary to have competitive rates I reviewed the notes on Customer’s account and I do not see where Customer was told this Customer’s Variable Rate increase occurred due to increased market volatility and increased market costs.Customer’s complaint states that Customer has spoken with numerous Viridian Representatives and no actions have been taken to resolve Customer’s concern regarding her Variable Rate The notes on Customer’s account indicate that Customer was informed several times that Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors It was explained to Customer that she had been appropriately charged for the Variable Rate plan that she selected and enjoyed for ½ years without complaint At any time Customer could have contacted Viridian Energy to cancel her accounts or switch to a Fixed Rate Customer was offered a courtesy credit in conjunction with enrolling in a Fixed Rate, but declined that offer There is nothing more than Viridian Energy can do to rectify Customer’s dissatisfaction with her selection of a Variable Rate.Customer’s complaint states that Customer was unaware that Energy Service Companies (ESCOs) may purchase electricity delivered to customers on the open-market This is true Viridian Energy purchases the electricity that it delivers to customers on the open market.Next, Customer’s complaint states that Customer does not understand how Viridian Energy complies with its commitment to provide renewable energy Viridian produces a Sustainability Report each year that is audited by *** & [redacted] and details Viridian’s green energy purchasing Viridian’s [redacted] *** product contains 50% more renewable energy than state minimum standards Viridian’s [redacted] product is 100% backed by wind energy As energy is delivered to customers through the grid, there is no way to ensure that the actual electrons flowing into a customer’s house are sourced from, for example, 100% wind, unless that customer is hooked up to a wind turbine Viridian provides renewable energy through the purchasing of Renewable Energy Credits (RECs) This means that each REC that Viridian purchases and adds to the grid is displacing the same amount of dirty energy from the grid To view Viridian Energy’s Sustainability Report go to: [redacted] Next, Customer’s complaint states that Customer would like a refund Customer has been appropriately charged for the Variable Rate that she selected As a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate, however Customer has previously declined this offer This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] .Warmest Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: According to my signed contract, I agreed to a variable rate that fluctuated based on "wholesale market conditions." I have attached this portion of the signed contract See section 1b and it is this agreement that they violated On multiple occasions my rate actually stayed the same or even increased even though wholesale market value DECREASED as shown by the attached graph (wholesale market rates are from the US Department of Energy website) This is a clear violation of our agreement in that their variable rates did not fluctuate based on wholesale market value but rather they charged me whatever they liked, up to greater than times the wholesale value Specifically, observe the market trend and compare to Viridian’s trend from January until March (see attached graph) Viridian's rates actually INCREASED while wholesale market rates DECREASED, therefore Viridian’s variable fluctuation DOES NOT represent wholesale market fluctuations and conditions, thus breaking our agreement described in their terms and conditions section 1b In fact, in Novwhen the market rate was USD per Therm, Viridian charged me .56USD per Therm, which is fine But in DecViridian charged me .899USD per Them when the actual market was slightly lower at .34USD per ThermAccording to their agreement, their variable rate should had fluctuated BACK DOWN to reflect the current market and thus should have cost no more than .56USD per Therm as they did in Dec Instead, their rate remained inflated, violating our contract Their variable rate fluctuations simply do not represent wholesale market fluctuations and thus Viridian violated their own terms and conditions that I agreed to and signedBased on the fixed low introductory rate followed by rates that did not represent current market conditions, this is a clear "bait and switch" scam successfully executed by ViridianThe evidence is clear when comparing how Viridian's variable rates fluctuation to wholesale market fluctuations Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if Veridian waives the early termination fee as stated the last sentence in in paragraph 2, "In a further effort to resolve Customer’s complaint, I can offer to waive Customer’s early termination fee." Sincerely, [redacted]