Viridian Energy, LLC

*** ***
*** ***
*** *** ***
** *** *** ***
*** ** ***Re: *** *** Case # ***Dear *** ***:This letter is in response to the complaint filed by *** *** (“Customer”) on April 12, regarding Viridian Energy In
the complaint, Customer expressed dissatisfaction with her high bill.Customer complaint states that her bills have increased within the past three years According to Viridian Energy’s records, Customer enrolled online through Viridian Energy’s network marketing channel on February 9, under a variable rate agreement As per the terms of the agreement, variable rates may fluctuate from month-to-month based on market conditions and company operating factors The utility’s standard offer, as well as other competitor’s rates, are constantly fluctuating and in any given month, Viridian’s rates may be higher or lower than rates offered by another company Viridian encourages customers seeking price certainty and protection from market volatility to select a fixed rate product.On April 22, 2015, a Compliance Specialist from Viridian Energy contacted Customer and advised Customer that Viridian Energy is her current supplier; which she acknowledged Customer did not seem to have any questions regarding her rates nor enrollment Customer indicated she would be moving out of her residence on April 30, At the request of the Customer, a cancellation request was submitted to the utility company and Customer was provided with a cancel confirmation number.Viridian Energy is committed to compliance and customer satisfactionIf you have any questions, please do not hesitate to contact me by email at c*** *** Compliance Specialist

March 10, 2015*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** *** Case # ***Dear Ms***:This letter is in response to the complaint that *** *** (“Customer”) filed
with the Revdex.com on March 02, against Viridian Energy Customer’s complaint states that: 1) Customer contacted Viridian Energy on December 15, to cancel and this request was not processed; 2) Customer spoke with customercare agent who refused to answer their questions and ended the call without resolving the issue; and 3) Customer is looking to be reimbursed.Our records indicate that customer called in on December 15, and cancelled their servicesCustomer provided their gas account number which was verified by the handling agent, customer’s request was processed immediately and she was provided with a cancelation numberThe utility company sent an inbound notification advising that services would end officially on January 06, 2015.On February 27, customer called in complaining that we are still showing up on her bill and she wants to cancelCustomer provided electric account number this time; Customer’s request was processed immediately and she was provided with a cancelation numberCustomer wanted to speak with a supervisor, she was upset that her electric account was not cancelled the same time as her gas accountCustomer was advised that a supervisor was not available at the time and that we can arrange for her to receive a call back; customer was upset and refused the call back offer stating that she would hold on the line until a supervisor becomes available, she was advised by the representative that holding for a supervisor would not be an option and that if she refuses to cooperate we will have to terminate the callThe customer used expletives before ending the call herself.Viridian Energy strives to ensure that customer requests are submitted immediately; however, when Viridian Energy is not provided with the correct account information for cancelation requests, Viridian cannot be held responsible for cancelation requests not being processed.In this case, Viridian Energy’s refund Policy doesn’t not permit us to make a refund when customer is at fault for not providing the necessary account information needed to perform cancelationsI sincerely hope this meaningfully responds to the above complaint If you have any questions, please do not hesitate to contact me at *** *** or by email at *** Warmest regards,*** ***Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Yoani Perez

April 20, 2015*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** *** Case # ***Dear Ms***:This letter is in response to the complaint that *** *** (“Customer”) filed with
the Revdex.com on April 6, regarding Viridian Energy Customer has inquired about a solution to his product choices We list below the background and a proposed solution. By way of background, Customer enrolled with Viridian Energy in June of in a twelve (12) month fixed rate plan at $cents per kWh that expired at the end of August Prior to the end of his fixed term, he was sent a renewal letter (please see Attachment A) The renewal letter offered a new fixed rate available at that time, and required a response by July 23, Customer did not respond Therefore, Customer’s account transitioned to a variable rate per Customer’s Terms & Conditions, which give customers the most flexibility to cancel at any time without penalty The variable rate at the time was $/kWh instead of the $0.0999/kWh fixed offer. Customer notes he made an inbound call to Viridian Energy to lock into a rate The recording of the inbound call received on December 17, was reviewed Viridian Energy’s records show that Customer made an inbound call to cancel services; however, changed his mind when a Viridian Energy’s Customer Service Representative offered Customer a thirty-six (36) month product at a rate of $cent per kWh During that call, Customer agreed to make the switch to enroll into that product however, when Customer was transferred to the required Third-Party Verification (TPV) process, the call was disconnected We would be happy to honor Customer’s thirty-six month product choice, from the time that he attempted to make such choice Please contact *** in the compliance department at *** *** and *** will stay on the call to ensure the enrollment is completed Upon enrollment, we will also provide a customer courtesy credit of $50.Viridian Energy is committed to compliance and customer satisfaction If you have any questions, please do not hesitate to contact me by email: at ***Regards,
*** ***Compliance Specialist

Complaint: ***
I am rejecting this response because: I still do not agree with this just because they say they sent me a welcome letter does not mean that I got oneI receive bills from *** *** by using the internet and the bills do not say Viridian on them we have to down load a file to see that they are our carrierThe fact that I had an account set up by some one that I did not know and had to put a block on my account because of this is not rightAlso I did contact *** *** in November to try to fix the problem when I did find out that the reason my bills were so high is because I was with a Carrier that I knew nothing aboutI will not change back to Viridian and the fact that they know that this was an issue if they were a understanding business and that they had someone working for them that set up an account for someone that did not authorize the set up this should mean something
Sincerely,Ricky Gagno

April 1, 2015*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear Ms***:On February 26, 2015, *** *** (“Customer”) filed a complaint with the Revdex.com and on March 10, Viridian Energy responded to the complaint On March 19, Customer filed a rebuttalCustomer’s rebuttal states that: 1) she never received a welcome packet in 2009; 2) she would like Viridian Energy to address the new mandatory regulation that requires Viridian Energy to contact current customers and let them know that their rate is significantly higher than ***; 3) Viridian Energy’s previous response did not addresses anything regarding Viridian Energy’s continued billing at a rate double what the average supplier rate was for over years; 4) she did not receive any notification or follow up regarding her account; and 5) Customer’s current supplier stated that it is required to send notifications to customers regarding other plans and comparison rates to *** Customer’s rebuttal states that she never received a welcome packet in Viridian’s records indicate that Customer enrolled online on November 23, on a Variable Rate Plan and authorized her enrollment with an electronic signature of “*** ***” Immediately after her enrollment, Viridian Energy sent Customer a Welcome Packet to confirm her enrollment and product selection Viridian Energy understands that it may be difficult for Customer to remember a piece of mail that she received over years ago Customer’s Welcome Packet included Viridian Energy’s contact information, such as its telephone number, email, website address and mailing address Customer was free to reach out to Viridian Energy through any of these methods if she had questions regarding rates If Customer had misplaced her Welcome Packet, which would be understandable after years, Customer could easily locate Viridian Energy’s contact information online. Next, Customer’s rebuttal states that she would like Viridian to address the new mandatory regulation that requires them to contact current customers and let them know that their rate is significantly higher than *** Public Act No*** provided that for one year, *** electricity suppliers are required to provide quarterly notifications to notify customers of details regarding their current electricity supply service These notices go out to all *** customers, many of which have chosen a Fixed Rate plan that is significantly lower than the rate that *** is currently charging According to Viridian Energy’s records, on January 28, the Supplier Quarterly notification was sent to Customer to the address on file [Attachment A] If Customer would like more information regarding Public Act No***, I am happy to provide Customer will a PDF of the law and the subsequent *** *** order, however, I cannot provide Customer with an analysis of the Public Act No*** If Customer would like to learn more about Public Act No***, I would recommend that she contact her local state representatives.Customer’s rebuttal states that the response did not addresses anything regarding Viridian Energy’s continued billing at a rate double what the average supplier rate was for over years Customer was on Viridian Energy’s Variable Rate plan since and rates may be higher or lower than the rates offered by another companyWhile Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings The variable rate that Customer received during her length of service with Viridian Energy was in line with the cost to provide Customer with electricity that is 50% more renewable than *** minimum standards In addition, it is unclear how Customer derived her calculations for “the average supplier rate for over years.” If Customer can provide her calculations, Viridian Energy would be happy to addresses Customer’s inquiry with more specificity.Customer rebuttal states that she did not receive any notification or follow up regarding her account Viridian Energy does not provide standard rate notifications to Variable Rate customers Viridian Energy has neither the contractual nor legal duty to provide Customer with such notifications Periodic fluctuations are inherent in the definition of a variable rate.Finally, Customer’s rebuttal states that Customer’s current supplier stated that it is required to send notifications to customers regarding other plans and comparison rates to *** I cannot comment on the information that Customer’s new supplier provided to Customer, as I was not a party to that conversation, however, I can clarify the *** electric supplier regulatory requirements *** regulations do not require electricity suppliers to contact its current customers with offers for alternate products *** regulations do require electricity suppliers to send out quarterly notifications for a period of one year, and included on the quarterly notification is a comparison to the utility’s standard offer service.Viridian Energy is committed to compliance and customer satisfactionIf you have any questions, please do not hesitate to contact me by email at [email protected], *** ***Compliance Specialist

March 20, 2015*** ***Complaint Consultant, Revdex.com** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear Ms***:This letter is in response to the complaint that *** *** (“Customer”) filed with the Revdex.com on March 6,
against Viridian Energy Customer’s complaint states that: 1) she did not received notice for rate increase; 2) Viridian rates are higher compared to others and Viridian’s adverting and marketing practices are falsely represented and misleading; and 3) Customer states that she cancelled her services with Viridian, but was told that it will take two more months of billing cycles to terminate with them. Customer’s complaint states that Customer did not received notice for rate increase According to Viridian Energy’s records, Customer was enrolled in a six (6) months fixed rate plan that had an expiration date of April 12, Viridian’s records indicate that prior to the end of the fixed term, Customer was sent a Renewal Letter with details regarding a renewal offerIn order to receive a Fixed Rate for an additional term, Customer must have affirmatively agree by signing the renewal notice and returning it to Viridian Energy No renewal response was received by Viridian, thus the account transitioned to a Variable Rate at the end of the fixed term, which may have been cancelled at any time without penalty. Next, Customer states that Viridian’s rates are higher compared to others Although Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another natural gas productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuatingIn any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another companyWhile Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings.Customer complained that she cancelled her service with Viridian but she was told that cancellation may take two more monthsPer Customer’s request, a drop request was submitted to the utility and the utility confirmed a service end date of April 14, Please note that the utility determines the service end date of an account, and Viridian Energy has no control over the service end date of an account. Viridian Energy is committed to compliance and customer satisfactionIf you have any questions, please do not hesitate to contact me by email at ***.Best regards,
*** ***Compliance Specialist

April 9,
Customer
Name: MrDean Pecunes
Complaint
ID:
Subject: Company Response
This letter
is in response to the complaint made by Dean Pecunes with the RevDex.com on February 18, 2014. Viridian,
LLC is committed to customer service and satisfaction and regrets that he was
dissatisfied with his experience with ViridianWe thank you for your patience
and apologize for the length of time it has taken to come to submit a response
In the complaint, MrPecunes states that Viridian charged him $for his
December bill from 2013, and $for his January bill from Customer
claims he was charged a lower rate from his local *** supplier, and would like
a partial refund to the rate of his local utility supplier
To start, Mr
Dean Pecunes’s account was enrolled in Viridian Energy’s Variable Rate Plan on or around February 24, 2011, service
commenced on March 10, 2011. The account
was enrolled using the online method, not by phone, which was authorized with
an e-signature of “Dean Pecunes.” His account
was referred to Viridian Energy by an Independent Contractor named *** *** (Associate ** ***. Viridian
Energy utilizes a network marketing approach to energy sales which means that
each one of our Independent Associates is required to have a relationship with
each of their referrals. Pursuant to Viridian
Energy’s Terms and Conditions, (exhibit A) the company will notify customers 30-days
prior to the expiration of a fixed contract, providing them with the option to
renew. Unlike the fixed contract terms, a variable rate plan does not
promise such notification when the rate changes, as that is the very nature of
a variable rate. Variable rates fluctuate generally based upon such
factors as load ratio, energy market pricing, transmission costs, company
operating factors, and other market price related factors. While Viridian
Energy aims to provide rates that are competitive with the local utility and
other electricity suppliers, prices may be higher or lower than the EDC's rate
in any given monthThe benefit to the variable rate plan is that it allows the
customer to the flexibility to cancel anytime without incurring any early
termination fees
This winter’s unprecedented cold temperatures coupled with record high
wholesale energy prices resulted in both increased usage and increased rates
for variable rate customersAdditional usage also puts a strain on supply which
causes prices to rise
Viridian is
committed to customer service and satisfaction and regrets that the customer
was dissatisfied with their experienceThe customer’s service was dropped on
February 7, 2014, and returned to standard service March 11, with no early
termination feesWe apologize for any inconvenience MrDean Pecunes has
experienced and hope this response resolves the matter to the customer’s
satisfaction
Kind
regards,
Viridian Compliance

September 17,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** *** *** * ***
Dear *** ***:
This letter is in response to
the complaint that *** *** (“Customer”) filed with the Revdex.com on September 15, The Customer’s complaint states that: 1) Customer’s current Variable Rate with Viridian Energy is higher than her utility’s current standard offer rate; 2) Customer’s utility directed Customer to call Viridian Energy to cancel; 3) Customer was on hold for a long time, then received an automated noticed that Viridian was unable to process Customer’s call; 4) Customer would like to cancel service with Viridian; and 5) Customer would like to receive a refund because she was not notified of the Variable Rate increase
Customer enrolled with Viridian Energy on October 31, and selected a Variable Rate plan Viridian offers both Variable Rates and Fixed Rates Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product
Customer’s complaint states that her current Variable Rate with Viridian Energy is higher than her utility’s current standard offer rate Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another electricity productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian Energy offers premium renewable energy products For example, Viridian Energy’s *** *** electricity product provides customers with 50% more renewable energy than state minimum standards As a result, a direct comparison between Viridian Energy’s electricity product and the electricity product offered by Customer’s utility cannot be made
Customer’s complaint states that her utility directed Customer to contact Viridian Energy to cancel Many utilities allow customers to contact either the third-party energy supplier or the utility company to cancel It is regrettable that Customer’s utility would not process her cancellation request, however, Viridian Energy is unable to effectuate a change of her utility’s policies.
Customer’s complaint states that when she called Viridian to cancel she was on hold for a long time and then received an automated notice that Viridian was unable to process Customer’s call Customer’s complaint did not state many details regarding when she attempted to contact Viridian Viridian did investigate Customer’s claim, however did not find a record of Customer’s call on the phone number provide in the complaint, ###-###-####Viridian Energy’s call center is open from 8:AM to 6:PM, Monday through Friday On Monday September 15th, Viridian Energy did experience issues with its phone system from around closing time at 6:PM to 7:PM If Customer called around closing time of 6:PM, it is true that she may have experienced issues Customer could have also sent an email to *** to request cancellation
Finally, Customer’s complaint states that she wishes to cancel service with Viridian In response to Customer’s complaint a cancellation was immediately processed upon receipt of Customer’s complaint on September 16, Customer’s cancellation confirmation number is *** Customer should return to service with her supplier of choice in one-to-two billing cycles, based on Customer’s meter-read date and her utility’s switching policies
Customer’s complaint also requests a refund because she was not notified of the Variable Rate increase As stated in Customer’s Terms & Conditions, Viridian does not inform customers of monthly fluctuations in the Variable RateFluctuations are inherent in the definition of Variable Rate Customer has been appropriately charged according to her Terms & Conditions of the Variable Rate product that she selected and is not due a refund However, as a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
Counsel

October 4,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** ***, Case # ***
Dear Ms***:
On September 22, *** *** (“Customer”) filed a complaint with the Revdex.com regarding a customer refund, which Viridian Energy responded to on September 23, On September 24, 2014, Customer provided a rebuttal that states: 1) Customer deserves an apology for his unannounced rate increase; and 2) Customer believes that his July refund should be calculated on his previous Fixed Rate of 5.29, rather than his current Fixed Rate of
First, Customer’s rebuttal states that Customer deserves an apology for his unannounced rate increase When Customer agreed to enroll with Viridian Energy, he agreed to Viridian’s Terms & Conditions for a Fixed Rate product Those Terms & Conditions state that at the end of the Fixed Rate term, if a Fixed Rate is not renewed it will convert to a month-to-month Variable Rate, which may be cancelled at any time without penalty It is Viridian’s standard business practice to send customers a renewal letter prior to the end of their Fixed Rate term This renewal letter reminds the Customer that his/her Fixed Rate term is coming to an end, and offers a renewal product to the customer I apologize if Customer did not receive this letter, and as a result, was unaware that his Fixed Rate term was coming to an end
Next, Customer’s rebuttal states that he believes that his July refund should be calculated on his previous Fixed Rate of 5.29, rather than his current Fixed Rate of Viridian Energy used the Customer’s current Fixed Rate of cents per kWh to calculate his July rebate, because that is the Fixed Rate that customer would have been offered in his renewal letter Customer’s previous Fixed Rate of cents per kWh was no longer a current rate offering Nevertheless, in the spirit of Customer satisfaction, Viridian Energy has recalculated Customer’s July rebate with his previous Fixed Rate of This rebate of $was submitted to the Accounts Payable Department last week and will be delivered to Customer in the next few weeks I am happy to provide Customer with an update to his email address, ***, when the rebate check has been sent by *** ***
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
Counsel

Electric bill was higher than my regular provider Went to variable rate after days Never use this company

Complaint:***
I am rejecting this response because:
To Whom It May Concern,
The truth remains, Viridian does not track their lettersThey can not prove that the letter arrived at my residenceThey can prove it left their facility but not that it arrived at my residence.
As for the budget pay, it's none of Viridian's business how I do or do not track my billingThe fact is still that I was not notified of a rate change and my rate was changed with out my permissionMy offer stands, I am happy to pay my Viridian bill at the rate I signed up forIf you do not find this acceptable I will continue with my investigation into Viridian's rate change practices with the Public Utility Commision
Sincerely,*** ***

Completely deceptive marketing practicesOur contract was a fixed rate but offered a rebate of 110% of the difference between the rate they gave us and the rate we would have paid if we had stayed with our local energy providerWhat they failed to mention (in the fine print which I didn't notice until today because it's buried in the contract) is that they will only pay up to a $0.01/kwh difference between their rates and our local provider ratesViridian's fixed rate has averaged $0.04/kwh more than our current provider (which is 50% more than our local provider charges)They tout this 110% of what you would have paid nonsense but their rates are some much higher than anyone else that you'll always bump up against their cap (or "Usage Limit Amount" as they call it), which makes that 110% offer totally worthlessYou basically just get $0.01/kwh off your rate, while paying them 50% more for supply than you otherwise would have spent

August 7,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** * *** *** * ***
Dear *** ***:
This letter is in response to the
complaint that *** * *** (“Customer”) filed with the Revdex.com on August 7, Customer’s complaint states that: 1) Customer’s Variable Rate increased without notice or explanation; 2) Viridian Energy’s Variable Rate is higher than the rate offered by Customer’s utility; 3) Customer was told that it would take days to cancel his service with Viridian Energy; and 4) Customer would like to receive a refund
First, Customer’s complaint states that his Variable Rate increased without notice or explanation Customer enrolled with Viridian Energy on September 7, and selected a Variable Rate plan At the time of Customer’s enrollment, Viridian only offered Variable Rate plans Currently, Viridian offers both Variable Rate and Fixed Rate plans Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty While Viridian’s Variable Rate was stable for many years, recent market volatility has caused Viridian Energy’s Variable Rate to riseViridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product
Next Customer’s complaint states that Viridian’s Variable Rate is higher than the rate offered by Customer’s utility Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another electricity productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian Energy offers premium renewable energy products For example, Viridian Energy’s Everyday Green electricity product provides customers with 50% more renewable energy than Maryland minimum standards As a result, it is not possible to make a direct comparison with the standard product offered by Customer’s utility
Customer’s complaint states he was told that it may take up to days to cancel his service with Viridian Energy Unfortunately, the switching timeline is managed by Customer’s utility and is based on Customer’s meter read date Viridian Energy does not have any control over this timeline Customer may inquire with his utility to see if his switching timeline can be expedited
Finally, Customer’s complaint states that he would like to receive a refund Our records indicate that Customer has been appropriately charged for the product that he selectedViridian Energy understands that recent volatile energy markets have been a shock for consumers who were used to stable Variable Rates over the last few yearsAs a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
Counsel

February 24, 2015*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear Ms***:The following response is made pursuant to the complaint filed with the Revdex.com against Viridian Energy by ***
*** (Customer) on February 18, which was forwarded to us on February 19, In the complaint the customer acknowledges that his account has been on a variable rate plan with Viridian since 2010; he is upset at the fact that Viridians Variable rate has not been modified to match what is currently being offered by his utility company; he also mentions that we advertised that we have rates that are among the lowest in the industry.Our records indicate that this customer enrolled his account on July 06, agreeing to the terms and conditions of a variable rateAs per the terms of the agreement, variable rates may fluctuate from month-to-month based on market conditions and company operating factors; this set up is best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuationsViridian does offer a fixed rate products to its customers as well, to date there are no records of this customer reaching out to us to inquire about our fixed rate options.Viridian strives to offer customers affordable green energy, but does not guarantee savings as compared to another electricity productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian’s rates may be higher or lower than the rates offered by another company While Viridian may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian offers premium renewable energy products For example, Viridian’s Everyday Green electricity product provides customers with 50% more renewable energy than state minimum standards.I sincerely hope this meaningfully responds to the above complaint If you have any questions, please do not hesitate to contact me by email at ***Warmest Regards,*** ***Compliance Specialist

March 4,
Customer Name: Danelle
Boso
Complaint
ID:
Subject: Initial Company Response
We acknowledge receipt of your complaint with the RevDex.com on 2/25/and apologize to you for any
inconvenience that you may be experiencing at this time
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days
We appreciate your business and look forward to serving you
again
Sincerely,
Viridian Compliance

Complaint: ***
I am rejecting this response because:Viridian is correct that we did call to cancel service on December 15th, We were asked for the account number it was in reference to and provided the gas account numberThe Viridian agent advised my wife that it could take up to two billing cycles to show on the *** *** *** bill, but that it would be processed within 2-business daysHowever, my wife also specifically asked if the representative would also remove the service for the electric bill as wellShe was told that it was taken care of and that she did not need an additional drop request confirmation numberWe ended this call feeling confident that both utilities would be changedUnfortunately, this did not occur*** *** *** continues to show the relationship with Viridian even through our most recent bill issued in March of This is causing an incorrect amount to be charged to us in our monthly bill.The February 27th phone call absolutely did not occur as written by the Viridian agent in the responseMy wife called Viridian and put them on speaker phone so that I could witness the conversationMy wife mentioned multiple issues to the Viridian agent, one of which was that the *** *** *** utility agreement was never cancelled (which we assumed was already taken care of per our conversation in December 2014)The woman could not answer why Viridian incorrectly only submitted the request for the gas company and not the electric, claiming she would submit it that dayMy wife and I found this unacceptable, as it should have been cancelled per our original request in DecemberWe then requested a supervisor***, the representative, asked us to hold for a supervisorWe held for another minutes, and then she changed her story, stating that the supervisor was on the phone with another customerWe said no problem, and wanted to wait on hold to speak to this individual to get things rectified immediatelyShe put us on hold againShe then came back and said actually nobody was available to take our callWe were confused - she changed her story, I think because she was concerned about call center metrics and did not want to have a long call timeWas there someone available, or not? *** did not have an answer to that question, kept talking over my wife and I, kept interrupting us and did not let us get a word inI encourage you to listen to the audio of the conversationIt is highly disturbing for any "customer service representative" to speak to a client in this mannerWe absolutely did not refuse a call back - we asked to hold for the available supervisor (who did not feel like talking to us apparently)Never in the conversation did we refuse a supervisor call backWe did ask how long that would take, and she said 24-business hoursLudy then hung up on us after a completely fruitless conversationWe absolutely did not end the conversation. We are not at fault - we provided the correct information December and expect a refund for the overpayments we made due to Viridian's complete inefficacyFrankly, we are owed more than that just for the inconvenience and completely inappropriate behavior of Viridian's representative *** in this matter
Sincerely,
*** ***

November 6,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** *** *** * ***
Dear Ms***:
This letter is in response to the complaint that *** *** (“Customer”)
filed with the Revdex.com on November 4, and that Viridian received on November 5, The Customer’s complaint states that: 1) Customer was enrolled without her authorization and as a result Customer received service from Viridian Energy; 2) Customer was supposed to receive a refund check, however the check that she was sent was made out to another individual; and 3) Customer is seeking a refund for any difference between what Customer paid with Viridian Energy and what Customer would have paid with her utility
Customer’s complaint states that Customer was supposed to receive a refund check, however the check that she was sent was made out to another individual I apologize that Customer received a refund check for a different individual, and I am happy to rectify this mistake If Customer can return the check to my attention, I would be happy to send Customer a replacement check If I receive the incorrect check next week, I would be able to send Customer a correct check the following week In addition, I will increase Customer’s refund amount from $to $to cover the cost of returning the check I would be happy to update Customer both when I receive the returned check, and when I send out the replacement check by emailing Customer at s***
If this resolution is acceptable to Customer, please send the check to:
Viridian Energy *** ***
Attn: *** ***
*** *** *** *** ***
*** ** ***
Once I receive the return check I will be able to send Customer her original $refund (representing the difference between what Customer paid with Viridian Energy and what Customer would have paid with her utility) plus an additional $for postage costs, for a total refund of $40.00.
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
***

-
This
message is in response to Complaint ID *** by *** *** on
We ask
for your consideration in reviewing this complaint in excess of the deadline

April 7,
Customer Name: Rodriuez, Julio
Complaint
ID:
sans-serif;">
Subject: Initial Company Response
We acknowledge receipt of your complaint with the RevDex.com on 4/4/14, and apologize to you for any inconvenience
that you may be experiencing at this time
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days
We appreciate your business and look forward to serving you
again
Sincerely,
Viridian Compliance