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Viridian Energy, LLC

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Reviews Viridian Energy, LLC

Viridian Energy, LLC Reviews (373)

Submitted via web to: [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***:This letter is in response to the complaint filed by [redacted] (“Customer”) on October 19, regarding Viridian Energy In the complaint, Customer states she switched her rate with Viridian Energy on August 19, 2015, but was not advised it would take up to two (2) billing cycles for her new rate to be applied to her account Additionally, Customer states she was not notified that a $early termination fee (“ETF”) would apply if service was terminated prior to the end of the fixed term.In an effort to resolve this matter I spoke to Customer on October 26, I explained that Viridian Energy records all inbound and outbound customer communications in each customer’s account log, and I had reviewed Customer’s call dated August 19, I confirmed that during this call Customer was informed by a Viridian representative that it may take up to billing cycles for a rate change to be reflected on her billing statement I further clarified, it is the utility and not Viridian Energy that determines an effective date of change to a Customer’s accountAdditionally, I reminded Customer her switch to a new rate was authorized by completing a third-party verification call and during the verification call Customer was advised a $ETF would apply if service was terminated prior to the end of the fixed term Customer acknowledged this information was previously communicated to her I concluded by confirming Customer’s new rate of $0.0699/kWh was effective as of October 9, and provided Customer with my direct contact details for her records.I sincerely hope this meaningfully responds to the above complaint If you have any questions, please do not hesitate to contact me by email at [redacted] @ [redacted] .comSincerely, Michelle R [redacted] Compliance Coordinator

Complaint: [redacted] I am rejecting this response because: First, I contacted Viridian regarding BOTH my Electricity and Gas accountThe Viridian representative allowed me the opportunity to sign up for a fixed electricity rate but was informed there was no fixed rate available for GasTherefore, I was required to accept or reject the variable rate offered at that timeIn October 2013, the variable rate was approximately $0.54/Therm., which was comparable to ***’s rate This rate was communicated to me by a correspondence sent from Viridian during the month of September I informed the Viridian representative that I am concerned about the rate increasing and was informed that I would receive a notification when the variable rate increasedThe same notification that alerted me to the variable rate offered during the month of October (I was informed that I would receive a notification of a rate increase and NOT THAT I BELIEVED I should receive a notification) Secondly, when I initially agreed to purchase my gas supply from Viridian in June 2013, I was informed that my savings would be realized over a 12-month periodFrom November through April 2014, I paid approximately $1,more than ***However, from May through November 2014, I paid approximately $less than ***With the exorbitant rates charged by Viridian during the heating season, it is IMPOSSIBLE to realize any savings during any 12th month period(The only scenario that would allow any customer to realize any savings would include shutting down their gas supply during the heating season) I agreed to enroll with Viridian Energy because of the savings over a 12-month period and NOT because of the 25% carbon offset advertised by your company The Viridian representative, who initially enrolled me in June2013, NEVER mentioned there was a chance of paying such a high rate for my gas distribution because of this “25% Carbon offset.” Additionally, I was informed by a Viridian Representative in October that Viridian’s gas rate is comparable to the gas rates offered by other utility companies) Next, my recent complaint is not based on a representation that guaranteed me savings on my energy bill(However, it is certainly a reasonable complaint since I was promised a savings over a 12th month period)It is based on the misrepresentation by Viridian that I would receive a notification when my rate increasedThis would have allowed me the opportunity to accept or reject the variable rateViridian did not allow me the opportunity to accept their unreasonable rates during November through April For example, during November through April 2014, Viridian's gas rates were sometimes double or triple ***'s rate during the same periodThis occurred without receiving any notification from Viridian and occurred when demand was the highest I understand the meaning of a variable rateHowever, Viridian's representation led me to believe that I would receive a notification informing me of an increaseThe correspondence that I received in September and the misrepresentation by Viridian directly caused me to remain a Viridian customer for my gas supply.(I apologize for erroneously using the word Distribution to refer to supply) I never would have accepted the variable gas rate if I was informed that I would not receive a notification of a rate increase or there was a possibility that my rate would double or triple compared to the rates of other utility companies Finally, Viridian Energy has utilized deceptive practices to enroll me in June AND to persuade me to remain a customerThese deceptive practices are a direct result of my loss, i.e., overpaying for the gas supply There is a strong argument that these deceptive practices are criminal in natureMy current research has indicated that my complaint is shared with numerous Viridian customers who were also defrauded We will reserve this discussion for any future correspondences Therefore, I reject Viridian’s offer and would remain a customer only if I received a credit of $and a year fixed rateThis rate must be comparable to the rates offered by other utility companies Sincerely, [redacted]

March 4, Customer Name: Gregory Weiss Complaint ID: Subject: Initial Company Response We acknowledge receipt of your complaint with the RevDex.com on 2/25/and apologize to you for any inconvenience that you may be experiencing at this time Please accept this response as confirmation that we have launched an investigation into your complaint and will make every effort to resolve your complaint within fourteen (14) business days We appreciate your business and look forward to serving you again Sincerely, Viridian Compliance

[redacted] #719345;"> July 29, [redacted] Complaint Consultant RevDex.com [redacted] Re: [redacted] Dear [redacted] ***: This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on July 29, Customer’s complaint states that: 1) Customer enrolled in a Fixed Rate; 2) the Customer paid more with Viridian Energy than she would have her utility; and 3) Viridian offered Customer a $courtesy credit in conjunction with enrolling in a Fixed Rate Customer enrolled with Viridian Energy on July 7, and selected a Variable Rate plan Customer could not have enrolled in a Fixed Rate product because Viridian Energy did not offer Fixed Rate plans until over a year after Customer’s enrollment date Customer’s complaint states that she paid more with Viridian Energy than she would have paid with her utility Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another electricity productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian Energy offers premium renewable energy products For example, Viridian Energy’s Everyday Green electricity product provides customers with 50% more renewable energy than state minimum standards Finally, Customer’s complaint states that Viridian offered her a $courtesy credit in conjunction with enrolling in a Fixed Rate Viridian Energy understands that recent volatile energy markets have been a shock for consumers who were used to stable Variable Rates over the last few years Viridian Energy encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product As a resolution for customer dissatisfaction, Public Viridian offered the Customer a courtesy one-time courtesy credit in conjunction with enrolling in a Fixed Rate This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] Warmest Regards [redacted] Counsel

October 23, [redacted] Complaint Consultant Revdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***: On October 16, [redacted] (“Customer”) filed a complaint with the Revdex.com, which Viridian responded to on October 17, This letter is in response to the Customer’s rebuttal dated October 22, Customer’s rebuttal states many of the same complaints that Viridian Energy addressed in its first response Customer’s rebuttal states that: 1) Viridian is a ‘market level management’ scam and infers that Viridian does not provide 50% more renewable energy than state minimum standards; 2) Viridian relies on uninformed Associates; 3) Customer did not do any due diligence before enrolling with Viridian; 4) Customer realizes that Viridian has acted legally, but believes it is unethical; 5) Customer suggests that [redacted] cannot by law provide its rates on its bills; 6) Customer is upset that it takes 1-billing cycles to transition to her supplier of choice; 7) Customer suggests Viridian knew that her municipal aggregation would not reach out to her because she was currently receiving electricity supply from Viridian; 8) Customer’s Independent Associate was unaware that his account had been cancelled; 9) Customer would like to cancel her business account; 10) Customer does not understand why she was required to provide an account number to the Viridian Representative in order to request cancellation for an account; 11) Customer does not appreciate that the Viridian Representative that she spoke with offered her an alternative product before submitting her cancellation request; and 12) Customer is not satisfied with Viridian’s offer of a $courtesy credit Customer’s rebuttal states that Viridian is a ‘market level management’ scam and infers that Viridian does not provide 50% more renewable energy than state minimum standards Viridian Energy is not a scam Viridian Energy provides a legitimate business opportunity to independent contractors to earn residual commissions for referring customers This business opportunity may not be a fit for all individuals as success is largely determined by the time and effort that one puts in In addition, Viridian Energy does provide 50% more renewable energy than state minimum standards In fact, Viridian Energy publishes an annual Sustainability Report detailing its renewable energy purchases to support its customers’ electricity load The Sustainability Report is audited by [redacted] and *** and is available for review at [redacted] Customer’s rebuttal states that Viridian relies on uninformed Associates This is inaccurate All Associates must pass [redacted] before they may begin selling Viridian’s products [redacted] is an online portal consisting of videos on such topics as Viridian’s products, deregulation, acceptable marketing practices, etc After viewing each video, Associates must pass a test on the video content In addition, Viridian Energy communicates regularly with its Associates regarding new products and rate offerings Of course, Viridian cannot force an Associate to read all of the information that it sends If Associates remain engaged, they are very well informed Customer’s rebuttal states that Customer did not do any due diligence before enrolling with Viridian and that Customer realizes that Viridian has acted legally, but believes it is unethical Viridian has complied with its contractual obligations to Customer Customer enrolled in a Variable Rate plan where the rate may fluctuate from month-to-month based on market conditions and company operating factors In accordance with its contract, Viridian supplied Customer electricity with a Variable Rate Next, Customer’s rebuttal suggests that Commonwealth Edison cannot by law provide its rates on its bills I am unaware of the existence of such a law, however, Customer is free to provide these suggestions to [redacted] Viridian Energy does not have any control over how [redacted] designs its bills Customer’s rebuttal states that Customer is upset that it takes 1-billing cycles to transition to her supplier of choice Viridian Energy explained in its initial response that it generally takes one to two billing cycles to begin service with Viridian Energy and one to two billing cycles to end service with Viridian Energy This is due to the fact that the utility cannot add or remove a supplier during a billing cycle Viridian Energy does not have any control over this process as it is entirely determined by Customer’s utility and her individual meter read schedule Customer’s rebuttal suggests Viridian knew that her municipal aggregation would not reach out to her because she was currently receiving electricity supply from Viridian Viridian Energy cannot comment on Customer’s personal situation and the rules and regulations surrounding her municipal aggregation However, Viridian Energy offers its products throughout the [redacted] territory Viridian does not market a 50% renewable electricity product throughout the [redacted] territory with the express purpose of preventing Customer from choosing to receive service from a municipal aggregation Next, Customer’s rebuttal states that Customer’s Independent Associate was unaware that his account had been cancelled I cannot provide further comment on the individual situation of Customer’s Independent Associate, however, Customer’s Independent Associate may contact Viridian directly and the Associate Care representatives can provide an explanation Customer’s rebuttal states that Customer would like to cancel her business account Customer’s account for “ [redacted] ***” was cancelled on October 22, Customer’s cancellation confirmation number is [redacted] Customer’s service will return to her supplier of choice in one to two billing cycles Customer’s rebuttal states that Customer does not understand why she was required to provide an account number to the Viridian Representative in order to request cancellation for an account Viridian Energy’s Representatives only allow the account holder of record, or an individual that has been authorized by the account holder of record to make changes on an account Representatives will ask questions in order to verify that they are speaking with the account holder of record, or an authorized individual A customer’s account number to verify an electric account is akin to a customer’s social security number to verify a banking account If an individual does not have access to their account number, which is present on every billing statement, then there is the presumption that the individual is not authorized to make changes on the account Next, Customer’s rebuttal states that Customer does not appreciate that the Viridian Representative that she spoke with offered her an alternative product before submitting her cancellation request It is standard protocol for Representatives to offer customers that are dissatisfied with a Variable Rate the option of switching to a Fixed Rate Finally, Customer’s rebuttal states that Customer is not satisfied with Viridian’s offer of a $courtesy credit Customer has been appropriately charged for the Variable Rate that she selected I have the authority to increase Viridian’s offer to a one-time $courtesy credit in conjunction with enrolling both her personal and business accounts in a Fixed Rate This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] Warmest Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I still do not agree with this just because they say they sent me a welcome letter does not mean that I got oneI receive bills from [redacted] by using the internet and the bills do not say Viridian on them we have to down load a file to see that they are our carrierThe fact that I had an account set up by some one that I did not know and had to put a block on my account because of this is not rightAlso I did contact [redacted] in November to try to fix the problem when I did find out that the reason my bills were so high is because I was with a Carrier that I knew nothing aboutI will not change back to Viridian and the fact that they know that this was an issue if they were a understanding business and that they had someone working for them that set up an account for someone that did not authorize the set up this should mean something Sincerely,Ricky Gagno

May 7, sans-serif;">Customer Name: Yoani Perez Complaint ID: [redacted] Subject: Initial Company Response We acknowledge receipt of your complaint with the Revdex.com on 5/07/and apologize to you for any inconvenience that you may be experiencing at this timePlease accept this response as confirmation that we have launched an investigation into your complaint and will make every effort to resolve your complaintWe appreciate your business and look forward to serving you again Sincerely, Viridian Compliance

April 6, [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] Case # [redacted] Dear Ms***:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on April 01, against Viridian Energy Customer’s complaint states that: 1) Customer’s energy supply rates increased; 2) Customer did not receive notice that her rate was changing although Viridian Energy claims that it did send Customer’s renewal notice; and 3) Customer requested service cancellation and cancellation took over two (2) months First, Customer’s complaint states that her energy supply rates increased According to Viridian Energy’s records, Customer enrolled with Viridian Energy on December 13, in a six (6) month fixed rate plan that was set to expire on August 16, At the end of the fixed rate term Customer’s account defaulted to a variable rate Variable rates may fluctuate from month-to-month based on market conditions and with variable rates, there are no guaranteed savings and Customer rates may be higher or lower than the utility’s and competitor’s rate in any given month Viridian Energy did send Customer the welcome letter in [Attachment A] to confirm Customer’s enrollment with Viridian Energy and product selection Next, Customer complaints states that she did not receive notice that her rates were changing and Viridian Energy claims that it sent a renewal letter According to Viridian Energy’s records, prior to the end of the fixed term, Customer was sent a renewal letter to the address on file [Attachment B] The renewal notice provided Customer with details regarding a renewal offer providing a response by date of July 18, In order to receive a fixed rate for an additional term, Customer was required to affirmatively agree by signing the renewal notice and returning it to Viridian Energy According to the Terms and Conditions, if a customer on a fixed rate takes no action, he/she is placed onto a month-to-month variable rate, with the flexibility to cancel at any time without penalty No renewal response was received by Viridian Energy and therefore Customer’s account transitioned to a variable rate at the end of the fixed rate term.Finally, Customer’s complaint states that she requested service cancellation and cancellation took over (2) two months On January 30, a drop request was submitted to the utility and the utility confirmed a service end date of February 19, Customer was advised to allow 1-billing cycles for Viridian to be removed from the billing statement Viridian Energy does have any control over Customer’s end date as that process is administered by Customer’s utility.Viridian Energy is committed to compliance and customer satisfaction If you have any questions, please do not hesitate to contact me by email: at [redacted] .Regards, [redacted] Compliance Specialist

January 5, [redacted] Revdex.com [redacted] Re: [redacted] ***, Case # [redacted] Dear Ms***:This letter is in response to the complaint that [redacted] *** (“Customer”) filed with the Revdex.com on January 2, and that Viridian received on January 5, Customer’s complaint states that: 1) Customer enrolled in a Viridian Energy 12-month Fixed Rate for 100% wind energy and that after Customer’s 12-month Fixed Rate contract ended Customer’s rate increased; 2) Customer’s utility, [redacted] , indicated the Customer should contact Viridian Energy for relief; 3) Customer felt that the Viridian Energy representative she spoke with was rude; and 4) Customer would like to receive a rate reductionCustomer’s complaint states that Customer enrolled in a Viridian Energy 12-month Fixed Rate for 100% wind energy and that after Customer’s 12-month Fixed Rate contract ended Customer’s Rate increased This is correct Customer enrolled in a 12-month Fixed Rate for Viridian Energy’s [redacted] *** 100% Wind product effective August 4, through August 3, Thirty to sixty days prior to the end of a Fixed Rate term, customers are sent a Renewal Letter offering an additional Fixed Rate termCustomer was required to affirmatively renew either by: 1) filling out the renewal form and returning it to Viridian Energy; 2) calling in to Viridian Energy’s Customer Care call center to complete a renewal over the phone; or 3) renewing online Customer’s Renewal Letter warned that if Customer did not reply, her account would transition to a Variable Rate plan at Viridian Energy’s current Variable Rate Viridian did not receive a response from Customer As a result, Customer transitioned to a Variable Rate at the conclusion of her Fixed Rate term If Customer did not wish to renew with Viridian Energy, she was free to cancel, however, Customer needed to take action when she received her Renewal Letter Viridian Energy did hear from Customer, regarding whether Customer wished to either cancel or renew, until she contacted Viridian Energy on January 1, 2015, almost five months after her Fixed Rate ended Next, Customer’s complaint states that Customer’s utility, [redacted] , indicated the Customer should contact Viridian Energy for relief It appears that Customer’s complaint is regarding the fact that Customer’s choice to switch to another supplier took 2-months, during which time, Customer received Viridian Energy’s Variable Rate It generally takes one-to-two billing cycles to begin service with a third-party supplier or effect and rate change and one-to-two billing cycles to end service with a third-party supplier This timeline is due to Customer’s meter reading schedule as determined by Customer’s utility Viridian Energy does not have any control over this process If Customer wished to receive an expedited transition to her supplier of choice, she could have inquired with her utility, [redacted] , to see if it supports mid-cycle switches If Customer had made the decision to cancel with Viridian Energy at the time that she received Viridian Energy’s Renewal Letter, Customer could have been switched to her supplier of choice at the end of her 12-month Fixed Term, and would not have received Viridian Energy’s Variable Rate.Customer’s complaint states that Customer felt that the Viridian Energy representative she spoke with on January 2, was rude I apologize that Customer felt that she received a less than satisfactory Customer Care experience Unfortunately, in the situation where a Customer has failed to renew a Fixed Rate there is very little that a Customer Care Representative can do several months later I understand that life is busy and it is easy to forget to renew or cancel a contract, as a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate with Viridian Energy.Finally, Customer’s complaint states that Customer would like to receive a rate reduction Unfortunately, a rate reduction is not possible because Customer has already cancelled service with Viridian Energy and Customer was properly charged for the service that she received, however, as mentioned above Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate with Viridian Energy I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] .Warmest Regards, [redacted]

August 25, [redacted] Re: [redacted] , Case # [redacted] Dear [redacted] ***: This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on August 22, The Customer’s complaint states that: 1) Viridian Energy agreed to refund Customer for three months of service; 2) Customer was only refunded for one month of service; and 3) Customer attached emails detailing his interactions with Viridian Energy Last fall, Customer was receiving electricity service from Viridian Energy at a 6-month Fixed Rate at cents per kWh Before the end of his 6-month Fixed Term with Viridian, Customer claims that another electricity supplier enrolled him without his authorization As a result of this alleged unauthorized enrollment, Customer was no longer receiving electricity supply service from Viridian Energy Customer requested to come back to Viridian and requested to receive his previous Fixed Rate of per kWh for the remainder of his 6-month Fixed Term Viridian Energy was unable to place Customer on his prior Fixed Rate of 6.99, however, in the alternative Viridian Energy agreed to reimburse the Customer for billing cycles to the rate Customer’s complaint states that Viridian Energy agreed to refund Customer for three months of service however, Customer was only refunded for one month of service Customer returned to service with Viridian Energy on June 6, but was billed at a Variable Rate Viridian Energy processed a refund for Customer in the amount of $on July 11, The amount of this refund represents the difference between what Customer paid on Viridian’s Variable Rate and the rate of Customer’s previous Fixed Rate Viridian Energy also agreed to refund the Customer for his two billing cycles prior to June 6, The amount of this refund would be the difference between what Customer was charged with [redacted] and what Customer would have been charged on his previous Fixed Rate with Viridian However, Viridian Energy does not have Customer’s usage for the two billing cycles prior to June 6, 2014, because Customer was not a Viridian Energy customer during this period Therefore, Viridian requested that Customer send in his bills for the two billing cycles prior to June 6, 2014, so that Viridian Energy could do a refund calculation Once Viridian receives Customer’s two bills for the billing cycles prior to billing cycle beginning June 6, 2014, it will be able to calculate Customer’s promised refund If Customer has already submitted this information, it is in the process of being submitted for reimbursement It typically takes 6-weeks to process a customer reimbursement Last, Customer’s complaint states that he attached emails detailing his interactions with Viridian Energy These emails did not transmit and as a result, I was unable to view them I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] Warmest Regards, [redacted] Counsel

Complaint: [redacted] I am rejecting this response because:The renewal letter never arrived to my homeViridian never tried to email, call or resend the renewal letterThere is no way to log into the Viridian website to check the status of my accountTherefore, a Viridian customer has one, very unreliable, chance to protect themselves from Viridian changing their service (without written consent)I believe Viridian's practices are purposefulThey take advantage of the unreliability of the [redacted] to steal from their customersThis is not to mention how many times they have been sued for their misleading and deceptive bait-and-switch scheme$does not even begin to cover the exorbitant amount I was over charged Sincerely, [redacted]

January 23, [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: Sarah Lochrie, Case # [redacted] Dear [redacted] ***:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on January 16, and that Viridian received on January 20, Customer’s complaint states: 1) Customer was switched from a Fixed Rate to a Variable Rate without warning; 2) Viridian Energy stated that it sent Customer a Renewal Letter and when Customer did not respond to the Renewal Letter she was switched to a Variable Rate; and 3) Customer wishes to be rerated to her previous Fixed Rate.Customer’s complaint states that Customer was switched from a Fixed Rate to a Variable Rate without warning This is incorrect Viridian Energy sent Customer the Renewal Letter shown in Attachment on February 25, Customer’s Renewal Letter warned that if Customer did not reply by April 11, 2014, Customer’s account would “transition to a variable rate plan at our current variable rate.” Viridian Energy did not receive a response from Customer and as a result, her account transitioned to a Variable Rate at the end of her Fixed Rate term.Next, Customer’s complaint states that Viridian Energy stated that it sent Customer a Renewal Letter, and when Customer did not respond to the Renewal Letter she was switched to a Variable Rate This is correct Customer was sent the Renewal Letter shown in Attachment on February 25, Viridian Energy did not receive a response from Customer and as a result, her account transitioned to a Variable Rate at the end of her Fixed Rate term.Finally, Customer requests to be rerated to her previous Fixed Rate Viridian Energy’s records indicate that Customer was sent a Renewal Letter and failed to respond, as a result, Customer was appropriately charged at a Variable Rate and is not due a refund However, as a resolution for customer dissatisfaction, Viridian Energy can offer Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate with Viridian Energy.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted] Warmest Regards, [redacted] Counsel

Complaint: [redacted] I am rejecting this response because: Viridian gives the impression of being apologetic and understanding, yet propose to pay back less than half of what they owe It would be a shame to let them get away with the unannounced 87% rate increase (from $in June to $in July) they shoved down my throat My expectation is to hear this from Viridian: "Sorry customerSince we failed to inform you with the magnitude of the rate increase, we will apply the last rate we both agreed upon to July As for August, you have the right to opt in or out" This path would have taken less than minutes Instead, I had to make five phone calls talking to slippery agents, the last of whom says, I don't know what you're talking about This was followed by getting the Revdex.com involved then the company counsel For what? This is madness! The July adjustment I am expecting, according to the rules of ethics and fairness is 0.09886-x = $ Sincerely, [redacted] ***

March 19, Anna Pulg*ano Re: Compla*nt [redacted] * [redacted] Th*s letter *s *n response to the compla*nt made by Anna Pulg*ano w*th the Better Bus*ness Bureau on February 4, V*r*d*an Energy *s comm*tted to customer serv*ce and sat*sfact*on and we apolog*ze for the length of t*me *t has taken to respond to th*s compla*nt Accord*ng to her compla*nt, customer states that V*r*d*an changed her agreement w*thout her consent or knowledge Customer also requests a re*mbursement and to be sw*tched back to her local Ut*l*ty The Customer’s res*dent*al Electr*c account was enrolled *n V*r*d*an’s month F*xed Rate Plan and began serv*ce on or around 2/28/ The account was enrolled v*a fax by author*zed sales assoc*ate #3544, [redacted] The Customer’s month contract ended on 8/28/ and defaulted to the var*able rate accord*ng to our Terms and Cond*t*ons The f*xed pr*ce *n*t*al Term or any Renewal Term w*ll be for the number of b*ll*ng cycles set forth at t*me of enrollment and conf*rmed *n your Welcome Letter start*ng on the f*rst meter read date after your Serv*ce *s started w*th V*r*d*an and cont*nu*ng through the last meter read date *n the end month, at wh*ch t*me your term w*th respect to such Serv*ce w*ll cont*nue month to month unt*l you aff*rmat*vely renew to a f*xed term or unt*l term*nated by you or V*r*d*an *n accordance w*th the terms *n the Agreement V*r*d*an system notes *nd*cate that the MrsPulg*ano called our Customer Care department on March 6, and requested cancellat*on of her account The only other record of contract w*th the Customer was *n On that day, she was offered and agreed to a new f*xed rate plan wh*ch was author*zed and conf*rmed through Th*rd Party Ver*f*cat*on *n conclus*on, the customer fa*led to renew her serv*ce at the end of her contract wh*ch resulted *n be*ng b*lled at the default var*able rate per our terms and cond*t*ons As such, she *s not ent*tled to a re*mbursement She contacted V*r*d*an about her account months later to cancel serv*ce but *nstead, agreed to a new f*xed rate contract The account was not dropped We apolog*ze for the way that our terms and cond*t*ons may have been expla*ned and the compla*nt that resulted from that s*tuat*on, but *t appears that MrsPulg*ano was able to come to a resolut*on on her own at the company level on 3/6/ V*r*d*an takes th*s matter very ser*ously and holds *tself to the h*ghest standard to make certa*n that matters as such are properly managed We s*ncerely hope th*s mean*ngfully responds to the above compla*nt and would l*ke to thank the customer for her cont*nued patronage K*nd regards V*r*d*an Compl*ance

August 10, 2015Submitted via web to: [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***:This letter is in response to the complaint filed by [redacted] (“Customer”) on August 4, regarding Viridian Energy In the complaint Customer disputes her rates and seeks reimbursement for overcharges on both her gas and electric accounts.Viridian Energy records reflect, on February 24, 2013, Ronald Pepper elected to enroll both his gas and electric accounts in a variable rate plan Immediately following enrollment, Viridian Energy sent Customer, via U.Smail, a customer confirmation and welcome package, which confirmed the enrollment plan details (please see Attachment A).Under a variable rate agreement, rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time Viridian Energy strives to offer customers affordable energy, but does not guarantee savings for variable rate plans For customers seeking price certainty and protection from market volatility, Viridian Energy encourages selecting a fixed rate product.A review of the Customer’s billing details determined that Customer’s gas and electric accounts were charged correctly according to the selected rate plans and therefore no reimbursement is warranted Additionally, during the period Viridian Energy supplied service, Customer had the option to cancel at any time if unsatisfied with her rate plan but did not choose to do so.I sincerely hope this meaningfully responds to the above complaint If you have any questions, please do not hesitate to contact me by email at [redacted] Sincerely, [redacted] Compliance Coordinator

March 4, 2014 Customer Name: Eliyahu Dresdner Complaint ID: [redacted] Subject: Initial Company Response... We acknowledge receipt of your complaint with the RevDex.com on 2/18/2014 and apologize to you for any inconvenience that you may be experiencing at this time. Please accept this response as confirmation that we have launched an investigation into your complaint and will make every effort to resolve your complaint within fourteen (14) business days. We appreciate your business and look forward to serving you again. Sincerely, Viridian Compliance

[redacted] January 29, Via Revdex.com Online Complaint Portal [redacted] Re: [redacted] Dear Ms***: This letter is in response to the complaint filed by [redacted] (“Customer”) on January 17, regarding Viridian Energy (“Viridian”) Customer’s complaint states that she cancelled her account with Viridian on April 1, but her account was never cancelled Customer also states that she has called Viridian multiple times to inquire about the status of her cancellation and was told that Virdian was “working on it.” Customer’s complaint does not accurately state the facts Customer did call Viridian to cancel her [redacted] account on April 1, This cancellation was immediately processed and sent to [redacted] for cancellation that same day [redacted] processed the cancellation and Customer’s natural gas service with Viridian ended on June 29, Customer is not currently receiving natural gas service from Viridian Viridian’s records indicate that Customer has never contacted Viridian regarding her natural gas account before or after April 1, Customer’s electric service is currently under a 3-year contract with Viridian that ends in September Viridian’s records indicate that the only time Customer contacted Viridian regarding her electricity account was on January 17, During that conversation, Customer was told that she is in a 3-year contract that ends in September Customer did not request cancellation of her electricity account In conclusion, there is no evidence that Customer contacted Viridian multiple times Customer has only contacted Viridian once for each account that she has ever enrolled with Viridian There is also no evidence that Customer’s cancellation request was not honored, nor was she told that Viridian was “working on” her cancellation If Customer wishes to cancel her electric account she may certainly do so, however, she will be assessed an early termination fee of $for ending her contract early I sincerely hope this meaningfully responds to the above inquiry If you have any questions, please do not hesitate to contact me by email at [redacted] Sincerely, Martine T***, Counsel Tell us why here

September 23, [redacted] Complaint Consultant Revdex.com [redacted] Re: [redacted] ***, Case # [redacted] Dear Ms***: This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on September 22, The Customer’s complaint states that: 1) Viridian agreed to refund Customer for the difference between the Variable Rate that he was charged and the Fixed Rate that he would have otherwise received; 2) Customer recently learned that his August reimbursement is being processed, but there is no record that his July reimbursement was processed; and 3) Customer expects to receive double his actual reimbursement amount to compensate him for his aggravation and also expects his reimbursement to be expedited First, Customer’s complaint states that Viridian agreed to refund Customer for the difference between the Variable Rate that he was charged and the Fixed Rate that he would have otherwise received Viridian Energy spoke with Customer on July 17, at which time Viridian Energy agreed to reimburse Customer the difference between the Fixed Rate and the Variable Rate that he was charged on his 6/9/– 7/9/billing cycle Viridian Energy also spoke with Customer on August 13, 2014, at which time Customer reported that because his Fixed Rate had been applied mid-billing cycle, Customer had received a blended rate of on his 7/10/– 8/6/billing cycle Viridian Energy agreed to also reimburse Customer $for the difference between the Fixed Rate and the blended rate on his 7/10/– 8/6/billing cycle This reimbursement amount was approved on September 15, 2014, and sent to the Accounts Payable Department for Fulfillment Customer should receive the $refund for the 7/10/– 8/6/bill cycle within 1-weeks Viridian Energy did explain to Customer that it does take 6-weeks to process a customer reimbursement Next, Customer’s complaint states that Customer recently learned that his August reimbursement is being processed, but there is no record that his July reimbursement was processed The refund that Viridian Energy offered on July 17, for the 6/9/– 7/9/billing cycle was not processed I apologize for this mistake and promise to expedite Customer’s remaining reimbursement check of $ This refund check will be submitted to the Accounts Payable this week and Customer can expect to receive it within the next two weeks Finally, Customer’s complaint states that Customer expects to receive double his actual reimbursement amount to compensate him for his aggravation and also expects his reimbursement to be expedited I will have Customer’s $reimbursement for his 6/9/– 7/9/billing cycle expedited I apologize that it was not previously processed and regret that Customer it has taken slightly longer than the 6-week timeframe to process and send this reimbursement However, Customer’s August reimbursement check for $will be delivered within the 6-week timeframe Regrettably, I cannot offer Customer double his reimbursement amount Viridian Energy rolls up to a public company listed on the [redacted] Stock Exchange Due to the fact that we are a public company, we have several controls in place and must pass financial and governance audits Our corporate controls do not allow me to double the Customer’s reimbursement I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] Warmest Regards, [redacted] Counsel

Within the 1st 12 months of service their "Fixed Price" is 225% more than [redacted] and my usage is 300% higher than the 12 previous years. SCAM! DON'T SIGN UP!!

RevDex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, with one exception or correction. The response states that "Virdian Energy regrets that Customer's quarterly notice communicated an incorrect end date of January 28, 2015..." This is not correct. The quarterly notice was dated January 28, 2015 and the contract end date that was communicated was October 18, 2015. I appreciate the company's desire to resolve this matter and with that one correction, I would accept the resolution that was proposed. Thank you. Sincerely, [redacted] ***

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Address: 535 Connecticut Ave Fl 6, Norwalk, Connecticut, United States, 06854-1700

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