Viridian Energy, LLC

Re: *** ***, Complaint ID ***
Dear *** ***:
This letter is in response to the complaint that *** *** (“Customer”) filed with the Revdex.com on
March 19, 2014. Customer’s complaint states that: 1) Customer did not authorize enrollment with Viridian Energy; and 2) Customer would like $to compensate him for the stress and psychological pain that he has suffered since becoming a Viridian Energy customer
First, Customer’s complaint states that he did not authorize enrollment with Viridian Energy. Customer enrolled with Viridian Energy on November 19, online and provided an e-signature of “*** ***”. Viridian Energy markets to *** *** customers through its network of independent contractors known as Viridian Independent Associates. Viridian Associate #***, *** ***, referred Customer’s account. On March 4, Customer called into Viridian Energy, requested cancellation of his account and was provided with a cancellation confirmation number. The utility company in turn provided us with different service end dates for each commodity. Customer’s natural gas account was given service end date of April 25, while services for the electric commodity ended as of March 26,
Next, Customer’s complaint states that Customer would like to receive $to compensate him for the stress and psychological that he has suffered since becoming a Viridian Energy customer. Viridian sent Customer a check for the difference between what he paid with Viridian and what he would have paid with his utility. Customer rejected this resolution and stated that he would not accept this refund
Viridian Energy treats unauthorized enrollment as a zero-tolerance offense, and if shown, the Associate responsible will be handled accordinglyViridian Energy will further investigate Customer’s claims regarding unauthorized enrollment by contacting the referring Viridian Associate
I sincerely hope this meaningfully responses to the above complaints. If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 27, 2015*** ***Complaint ConsultantRevdex.com** *** *** *** *** ** ***Re: *** *** ***, Case # ***Dear *** ***:On February 5, 2015, *** *** *** (“Customer”) filed a complaint with the Revdex.com that Viridian Energy received on February 6, On February 9, 2015, Viridian Energy responded to Customer’s complaint and Customer provided a rebuttal response Customer’s rebuttal states that: 1) Although Viridian Energy states that it sent Customer the Welcome Letter in Attachment upon his enrollment with Viridian Energy, this does not mean that Customer received the Welcome Letter; 2) Customer could not easily view that Viridian Energy was his supplier through *** *** online bill payment platform; and 3) Customer does not think it is right that he had to put a block on his account with *** *** to prevent unauthorized enrollments.Customer’s rebuttal states that although Viridian Energy states that it sent Customer the Welcome Letter in Attachment upon his enrollment with Viridian Energy, this does not mean that Customer received the Welcome Letter Viridian Energy can confirm that it send Customer the Welcome Letter in Attachment 1, however, it is true that Viridian cannot confirm that Customer opened the Welcome Letter or read the contents.Next, Customer’s rebuttal states that Customer could not easily view that Viridian Energy was his supplier through *** *** online bill payment platform Unfortunately, Viridian Energy does not operate *** *** online bill payment platform, and therefore it cannot address any deficiencies that Customer finds with that platform Finally, Customer’s rebuttal states that Customer does not think it is right that he had to put a block on his account with *** *** to prevent unauthorized enrollments I apologize for any inconvenience that Customer feels he was subjected to, however, Customer’s complaint asked to re-rated back to the utility for his entire length of service and Viridian has complied with Customer’s request and sent him a refund totaling $346.88. I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at (*** *** or by email at ***Warmest regards,*** ***Counsel

November 6,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** * *** *** * ***
Dear Ms***:
This letter is in
response to the complaint that *** * *** (“Customer”) filed with the Revdex.com on November 2, and that Viridian received on November 3, The Customer’s complaint states that: 1) More than once Customer has contacted Viridian Energy and his utility company, *** *** * ***, by phone to remove Viridian Energy as his supplier; 2) Customer was told that Viridian Energy would be removed as his supplier, however, Viridian Energy remains on Customer’s bill; and 3) Customer would like to receive a refund
First, Customer’s complaint states that more than once he has contacted Viridian Energy and his utility company, *** *** * ***, by phone to remove Viridian Energy as his supplier Viridian Energy is not affiliated with Customer’s utility company, *** *** * ***, therefore Viridian Energy would not be able to confirm any contact that Customer had with *** *** * *** It is Viridian Energy’s standard business practice to notate a customer’s account each time that he/she contacts Viridian Energy’s Customer Care call center Our records indicate that Customer’s first and only contact to Viridian Energy’s Customer Care department was on September 17, It appears that Customer must have originally contacted *** *** * *** to cancel, because his electricity service with Viridian Energy ended on June 20, and Customer’s first contact with Viridian Energy’s Customer Care call center was three months later
Next, Customer’s Complaint states that Customer was told that Viridian Energy would be removed as his supplier, however, Viridian Energy remains on Customer’s bill Customer’s electricity service with Viridian Energy ended on June 20, Our records indicate that on September 17, 2014, Customer contacted Viridian Energy regarding his electricity account When the Viridian Energy representative inquired which account Customer was calling about, Customer provided his electricity account number and requested to end his electricity service with Viridian Energy Customer was informed that his electricity service had already ended with Viridian Electricity and natural gas accounts are entirely separate accounts Each has a distinct account number and the two accounts are not connected in Viridian Energy’s system Viridian Energy would not have cancelled service on a separate account unless Customer provided the account number or stated that he wished to end service for that accountViridian Energy attempted to follwith Customer on September 25, 2014, however the phone number that Viridian Energy had on file for Customer was not in service.
In response to Customer’s complaint, Viridian Energy has cancelled Customer’s natural gas account His service will transition to his supplier of choice in one-to-two billing cycles.
Finally, Customer’s complaint states that he would like a refund Customer has been appropriately charged for the service that Customer was enrolled in Viridian Energy’s records indicate that Customer never contacted Viridian Energy to cancel his natural gas service As a result, Viridian Energy would not have known that Customer wished to have his natural gas service cancelled If Customer’s utility, *** *** * *** erred in submitted a cancellation, perhaps it can provide Customer with the desired refund
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
Counsel

October 8,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** ***, Case # ***
Dear Ms***:
This letter
is in response to the complaint that *** *** (“Customer”) filed with the Revdex.com on October 4, The Customer’s complaint states that: 1) Customer did not authorize electricity and natural gas service with Viridian Energy; 2) Customer did not want to receive service from Viridian Energy and requested cancellation; 3) Customer’s natural gas service was switched to Viridian Energy, and then Viridian Energy refunded him to the charges; 4) Customer was assessed a $cancellation fee, which Viridian Energy removed after Customer brought it to Viridian’s attention; and 5) Customer recently noticed a $gas collection charge on his bill.
I apologize for Customer’s frustrating experience Customer should not have received a termination fee or a charge from Viridian Energy; this was an internal error Customer does not owe Viridian Energy anything and the Collections Department has confirmed a zero-balance
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
Counsel

Revdex.com:
Once Veridian Energy makes good on their promise to reimburse me for the overcharge I will review my claim I do think that more effort than one random letter (that may come or may not) should be made by the company to inform the customer of a 60% increase in costThey have my email address, phone number, and address
Sincerely,
Jason Harrison

October 8,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** ***, Case # ***
Dear Ms***:
This letter is in response to the complaint that *** *** (“Customer”) filed with the
Revdex.com on October 4, The Customer’s complaint states that: 1) Customer did not authorize electricity and natural gas service with Viridian Energy; 2) Customer did not want to receive service from Viridian Energy and requested cancellation; 3) Customer’s natural gas service was switched to Viridian Energy, and then Viridian Energy refunded him to the charges; 4) Customer was assessed a $cancellation fee, which Viridian Energy removed after Customer brought it to Viridian’s attention; and 5) Customer recently noticed a $gas collection charge on his bill.
I apologize for Customer’s frustrating experience Customer should not have received a termination fee or a charge from Viridian Energy; this was an internal error Customer does not owe Viridian Energy anything and the Collections Department has confirmed a zero-balance
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
Counsel

March 4,
Customer Name: Jacob
Golick
Complaint
ID:
Subject: Initial Company Response
We acknowledge receipt of your complaint with the RevDex.com on 2/14/and apologize to you for any
inconvenience that you may be experiencing at this time
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days
We appreciate your business and look forward to serving you
again
Sincerely,
Viridian Compliance

May 11, 2015*** ***
*** ***
*** *** ***
** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear Ms***, This letter is in response to the complaint that *** *** (“Customer”) filed with the
Revdex.com on May 6, regarding Viridian Energy In the complaint, Customer states he contacted Viridian Energy multiple times to resolve his billing issue and has not received a responseHe is inquiring as to why he was advised his billing would go through his utility and he would not need to pay Viridian directly for service Also, Customer wishes to cancel his account and would like to have the early termination fee (ETF) waived.Viridian Energy apologizes for the delay in responding to Customer’s billing inquiry Viridian Energy’s records show that on January 10, we received an inbound cancellation request from utility with a service end date of February 3, As result to this request, Customer’s last bill was switched to dual billing and his subsequent bill in the amount of $was billed directly by Viridian Energy. On November 4, 2014, Customer re-enrolled with Viridian Energy Although Viridian Energy supports consolidated billing, we determined a processing error occurred and his account was enrolled in dual billing This resulted in his account being billed separately from utility for the next two billing cyclesViridian Energy then rectified the error and Customer’s account returned to a consolidated billing effective April 1, In summary, Customer still has three (3) outstanding invoices; January 1, through February 2, owing $53.85; February 2, through March 1, owing $44.29; and March 2, through March 31, owing $34.07. On May 11, 2015, I reached out to Customer to offer the option to pay the outstanding balance of $directly to Viridian Energy, or remit through the utility; we are currently awaiting his response Additionally, as per Customer’s request we have submitted a cancellation request to the utility and agreed to waive the ETF Please be advised that it may take 1-billing cycles for the cancellation to be finalized. Viridian Energy is committed to compliance and customer satisfactionIf you have any further questions, please do not hesitate to contact me at ***. Sincerely, *** ***Compliance Coordinator

February 11, 2015*** ***Complaint ConsultantRevdex.com** *** *** *** *** ** ***Re: Christine T Rathbun, Case # ***Dear *** ***This letter is in response to the complaint that *** * *** (“Customer”) filed with the Revdex.com on
February 10, and that Viridian Energy received on February 11, Customer’s complaint states that: 1) Customer did not received her Renewal Letter; 2) Customer was auto-renewed in a subsequent Fixed Rate contract without her consent; and 3) Customer would like to cancel her auto-renewed Fixed Rate contract without incurring the $early termination fee. Customer’s complaint states that Customer did not received her Renewal Letter Customer was sent the Renewal Letter in Attachment dated October 27, This letter notified Customer of the auto-renewal of her contract and offered her options if she did not wish to have her contract auto-renewed into the stated rate and term Customer was required to contact Viridian Energy by November 19, if she did not wish to have her contract auto-renewed into a subsequent Fixed Rate Customer never contacted Viridian Energy to state that she did not want her account to be auto-renewed until February 10, 2015.Next, Customer’s complaint states that Customer was auto-renewed in a subsequent Fixed Rate contract without her consent This is incorrect The Terms & Conditions that Customer agreed to at the time of her enrollment provided that Viridian Energy would present Customer with renewal options prior to her current Fixed Term ending, and that Viridian had the ability to auto-renew Customer’s contract into the offer presented if Customer did not affirmatively select another offer or cancel Finally, Customer’s complaint states that Customer would like to cancel her auto-renewed Fixed Rate contract without incurring the $early termination fee Customer had to opportunity to cancel without penalty prior to the auto-renewal of her contract or within days after her first bill under the auto-renewed contract Customer’s first bill under the auto-renewed contract ended on December 22, 2014, and Customer did not contact Viridian Energy to state that she did not want her account to be auto-renewed until February 10, Viridian has already arranged for procurement of Customer’s electricity for the duration of his Fixed Rate term, and if Customer cancels prior to the end of his term, Viridian Energy must charge an early termination fee for the loss it will experience when Customer does not consume the electricity that Viridian Energy procured for her 12-month contract As a result, Viridian will be unable to waive Customer’s early termination fee.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at *** *** or by email at ***.Warmest regards,*** ***Counsel

November 6,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** * *** *** * ***
Dear Ms***:
This letter is in response to the complaint that *** * *** (“Customer”) filed
with the Revdex.com on November 2, and that Viridian received on November 3, The Customer’s complaint states that: 1) More than once Customer has contacted Viridian Energy and his utility company, *** *** * ***, by phone to remove Viridian Energy as his supplier; 2) Customer was told that Viridian Energy would be removed as his supplier, however, Viridian Energy remains on Customer’s bill; and 3) Customer would like to receive a refund
First, Customer’s complaint states that more than once he has contacted Viridian Energy and his utility company, *** *** * ***, by phone to remove Viridian Energy as his supplier Viridian Energy is not affiliated with Customer’s utility company, *** *** * ***, therefore Viridian Energy would not be able to confirm any contact that Customer had with *** *** * *** It is Viridian Energy’s standard business practice to notate a customer’s account each time that he/she contacts Viridian Energy’s Customer Care call center Our records indicate that Customer’s first and only contact to Viridian Energy’s Customer Care department was on September 17, It appears that Customer must have originally contacted *** *** * *** to cancel, because his electricity service with Viridian Energy ended on June 20, and Customer’s first contact with Viridian Energy’s Customer Care call center was three months later
Next, Customer’s Complaint states that Customer was told that Viridian Energy would be removed as his supplier, however, Viridian Energy remains on Customer’s bill Customer’s electricity service with Viridian Energy ended on June 20, Our records indicate that on September 17, 2014, Customer contacted Viridian Energy regarding his electricity account When the Viridian Energy representative inquired which account Customer was calling about, Customer provided his electricity account number and requested to end his electricity service with Viridian Energy Customer was informed that his electricity service had already ended with Viridian Electricity and natural gas accounts are entirely separate accounts Each has a distinct account number and the two accounts are not connected in Viridian Energy’s system Viridian Energy would not have cancelled service on a separate account unless Customer provided the account number or stated that he wished to end service for that accountViridian Energy attempted to follwith Customer on September 25, 2014, however the phone number that Viridian Energy had on file for Customer was not in service.
In response to Customer’s complaint, Viridian Energy has cancelled Customer’s natural gas account His service will transition to his supplier of choice in one-to-two billing cycles.
Finally, Customer’s complaint states that he would like a refund Customer has been appropriately charged for the service that Customer was enrolled in Viridian Energy’s records indicate that Customer never contacted Viridian Energy to cancel his natural gas service As a result, Viridian Energy would not have known that Customer wished to have his natural gas service cancelled If Customer’s utility, *** *** * *** erred in submitted a cancellation, perhaps it can provide Customer with the desired refund
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
Counsel

December 2, 2014*** ***
*** ***Revdex.com** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear *** ***:On November 22, 2014, *** *** (“Customer”) filed a complaint with the Revdex.com Viridian Energy responded on November 24, and Customer filed a rebuttal to that response on November 26, This letter is in response to Customer’s November 24, rebuttal Customer’s rebuttal sates: 1) Viridian Energy’s written response contained the same information that she was told on the phone; 2) Customer was told that the Viridian Independent Associate would explain the terms of her contract, but did not; 3) Customer would like see proof that Viridian Energy sent her a renewal letter; 4) Viridian Energy’s current Variable Rate is higher than Customer’s utility’s current rate.Customer’s complaint rebuttal that Viridian Energy’s November 24, written response contained the same information that she was told on the phone Viridian Energy’s response to Customer’s Revdex.com complaint would be consistent with the message provided to Customer over the phone by company representatives Next, Customer’s rebuttal states that Customer was told that the Viridian Independent Associate would explain the terms of her contract, but did not Viridian Energy markets to New Jersey customers through its network of independent contractors known as Viridian Independent Associates Viridian Independent Associates operate through a “warm marketing” approach, which means that they may refer friends and family to Viridian Energy Independent Associates are not employees of Viridian Energy Although an Independent Associate may refer customers to Viridian Energy, and provide customers with ongoing information regarding current products and service, as an independent contractor, he/she is not required to perform these actions After Customer’s referral, Viridian Energy contracted directly with Customer and provided Customer with terms and conditions regarding Customer’s product selection Customer was required to read and accept Viridian Energy’s terms and conditions both at the time of her initial enrollment on December 28, 2010, and at the time of her decision to switch to a Fixed Rate on May 26, After her enrollment, Customer was also sent a copy of Viridian Energy’s terms and conditions by U.SMail Viridian Energy does not require nor rely on Independent Associates to explain details regarding Customer’s terms and conditions of service, because Viridian Energy explains the details regarding Customer’s terms and conditions of service directly to Customer through Viridian Energy’s online enrollment site and through documents sent directly to Customer after enrollment.Customer’s rebuttal states that Customer would like see proof that Viridian Energy sent her a renewal letter It is Viridian Energy’s standard practice to send customers a renewal letter 30-days prior to the end of their Fixed Rate terms Viridian Energy does retain copies of these letters for a certain period of time, but it does not have copies of renewal letters that were sent two years ago If Customer had not waiting two years to request a copy of her letter, Viridian Energy would have been able to provide it. Finally, Customer’s rebuttal states that Viridian Energy’s current Variable Rate is higher than Customer’s utility’s current rate Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another electricity productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian Energy offers premium renewable energy products For example, Viridian Energy’s Everyday Green electricity product provides customers with 50% more renewable energy than state minimum standards As a result, a direct comparison between Viridian Energy’s electricity product and the electricity product offered by Customer’s utility cannot be made I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***.Warmest Regards,*** ***
***

May 14,
*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***
Re: *** ***, Case# ***Dear Ms***:This letter is in response to the complaint filed by *** *** (“Customer”) on May 5, regarding Viridian Energy
In the complaint Customer states he is dissatisfied with his natural gas rates, he was not notified of variable rate changes, and he is awaiting confirmation of service cancellation.Viridian Energy records reflect Customer enrolled online on February 2, and selected a variable rate plan Customer selected a variable rate plan As per the terms of the agreement, variable rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time Viridian Energy strives to offer customers affordable energy, but does not guarantee savings Viridian Energy does encourage customers seeking price certainty and protection from market volatility to select a fixed rate product Additionally, variable rate customers are not notified of rate increases or decreases Fluctuations in the rate are inherent in a variable rate product. Customer called Viridian Energy on May 5, and requested to cancel service A drop request was immediately submitted to the utility The utility confirmed a service end date of July 23, 2015. I sincerely hope this provide a meaningful response to the complaint; however, if you have any questions, please do not hesitate to contact me by email at ***.Sincerely,*** ***Compliance Coordinator

Complaint:***
I am rejecting this response because:To Whom It May Concern,The truth remains, Viridian does not track their lettersThey can not prove that the letter arrived at my residenceThey can prove it left their facility but not that it arrived at my residence. As for the budget pay, it's none of Viridian's business how I do or do not track my billingThe fact is still that I was not notified of a rate change and my rate was changed with out my permission.My offer stands, I am happy to pay my Viridian bill at the rate I signed up forIf you do not find this acceptable I will continue with my investigation into Viridian's rate change practices with the Public Utility Commision
Sincerely,
*** ***

This message is in response to the two complaints filed by Holly HubbsComplaint ID *** *iled on 3/24/and Complaint ID ***1 filed on
4/5/
The Customer's initial reimbursement was sent on Friday March 28, Customer was advised by phone to call the Viridian Compliance department by 5:pm to provide an address to send the reimbursement via FedEx The customer did not respond and check# was sent by US Mail to the address on file
On 4/10/2014, The customer called Viridian Energy stating that she had not received the reimbursement Customer was advised that a voicemail message was left advising her of our efforts to send it to an address that worked best for herCheck #*** had to be stopped, voided and re-cut
On 4/15/2014, The customer was advised by phone that the new check# *** was sent overnight via FedEx and the tracking updates would be sent directly to her by the email address the customer provided The matter is currently resolved and closed.
Viridian Energy cannot apologize enough for the aggravation and frustration The Customer experienced and we thank her for her patience and long-suffering. We regret the loss of her business and thank her for allowing us to rectify our mistake.
Sincerely, Viridian Energy

September 10,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** ***, Case # ***
Dear Ms***:
This letter is in response to the complaint that *** *** (“Customer”)
filed with the Revdex.com on September 10, The Customer’s complaint states that: 1) Customer’s current Variable Rate with Viridian Energy is higher than his utility’s current standard offer rate; 2) Customer has not received any notifications from Viridian, other than a notification that his Fixed Rate was expiring; 3) Customer recently cancelled with Viridian but will continue to receive service through October 2014; and 4) Customer would like to receive a rate no more than his utility’s standard offer rate for his final month of service
Customer enrolled with Viridian Energy on March 15, and selected a 6-month Fixed Rate plan Customer’s Fixed Rate plan expired on October 3, Prior to the end of Customer’s Fixed Term, he acknowledges that he received a Renewal Letter, reminding him that his Fixed Rate was ending and to renew to another Fixed Rate In order to receive a Fixed Rate for an additional term, customers must affirmatively agree by signing the renewal notice and returning it to Viridian Viridian also allows customers the convenience of renewing a fixed term online or by phone If a customer on a Fixed Rate does not affirmatively renew his/her fixed rate contract, he/she is placed onto a month-to-month Variable Rate, which may be cancelled at any time without penalty Viridian did not receive a response from Customer, hence, he transitioned to a Variable Rate plan at the conclusion of his term Variable Rates may fluctuate from month-to-month based on wholesale market conditions and company operating factors Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product
Customer’s complaint states his current Variable Rate with Viridian Energy is higher than his utility’s current standard offer rate Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another electricity productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian Energy offers premium renewable energy products For example, Viridian Energy’s Everyday Green electricity product provides customers with 50% more renewable energy than state minimum standards As a result, a direct comparison between Viridian Energy’s electricity product and the electricity product offered by Customer’s utility cannot be made
Next, Customer’s complaint states that he has not received any notifications from Viridian, other than a notification that his Fixed Rate was expiring After enrolling with Viridian Energy each customer is sent a Welcome Packet including a confirmation of the customer’s product selection and the Terms & Conditions All customers that select a Fixed Rate product are also sent a Renewal Letter prior to the end of the Fixed Term Customers do not receive additional notices from Viridian, however, Viridian’s name and monthly rate is listed on the customers’ monthly bills Viridian’s Terms & Conditions, which Customer agreed to upon enrollment, do not state that Customer will receive any additional notices from Viridian Viridian is not required to inform Customer of monthly fluctuations in his Variable Rate
Customer’s complaint states that he cancelled with Viridian Energy, but will continue to receive service through October It generally takes one to two billing cycles to begin service with Viridian Energy and one to two billing cycles to end service with Viridian Energy This is due to the fact that the utility cannot add or remove a supplier during a billing cycle Viridian Energy does not have any control over this process as it is entirely determined by Customer’s utility and his individual meter read schedule
Finally, Customer’s complaint states that Customer would like to receive a rate no higher than his utility’s standard offer rate for his final month of service Due to Customer’s meter-read cycle, rate changes also take one to two billing cycles to effectuate It is currently September 10, 2014, and Customer is currently in his final bill cycle with Viridian Energy Any rate change would take place during Customer’s next bill cycle, starting on October 3, 2014, which would be when Customer is no longer receiving service from Viridian Energy Therefore, Customer’s utility would reject any rate change that Viridian attempted to make As a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
Counsel

March 18,
sans-serif;">
Jacquelyn Rilla
Re: Complaint ID
This
letter is in response to the complaint made by Jacquelyn Rilla with the Revdex.com on January 30, 2014. Viridian
Energy is committed to customer service and satisfactionWe apologize for the
length of time it has taken to respond to this complaint and we regret that The
Customer is dissatisfied with her experience with Viridian. According to her complaint, she states that she
signed up with Viridian because it was supposed to save her money and her rate
increased Additionally she is requesting
a copy of her enrollment document and a reimbursement for being overcharged
The
Customer’s residential
Electric account was enrolled in Viridian’s
Variable Rate Plan on or around 7/8/and the account began service on 7/29/2013. The account was enrolled by an authorized
sales associate *** *** *** via fax.
Viridian Energy utilizes a network marketing approach to energy sales
which means that each one of our Independent Associates is required to have a
relationship with each of their referrals.
With
regard to savings, the Customer opted to enroll in Viridian Energy’s variable
rate plan as selected in their agreement and explained in the Terms &
Conditions. On a variable rate plan, the
rates can fluctuate from month to month based on energy market conditions and
the savings should be measured over the course of months; and not on a
monthly basis. A variable rate can go
higher or lower than the local utility in any given month. The benefit to this plan is that it allows
the customer to the flexibility to cancel anytime without incurring any early
termination fees. For this reason, we
are unable to offer a reimbursement to The Customer at this time
Viridian system notes indicate that the customer called our Customer Care department on January 30, and cancelled her account The Rep confirmed her variable rate plan and
submitted the cancellation request The
account returned to standard service with the Utility on 2/26/2014. In a call later that day, she requested her
enrollment document(s) This request was
submitted to our Operations department and should have been received by the Customer
at the time of this response.
In closing, the customer
agreed to a variable rate plan, not a fixed rate plan, which can fluctuate and
is not entitled to a reimbursement. Customer’s
request for her enrollment document was fulfilled by the company and her account with Viridian has been
cancelled. We sincerely hope this
meaningfully responds to the above complaint.
Viridian takes this matter very seriously and holds itself to the
highest standard to make certain that matters as such are properly managed. We apologize for any inconvenience the
customer has experienced. If she
requires additional assistance, she can call our Viridian Customer Care line at
###-###-####
Kind regards, Viridian Compliance

October 14,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** *** *** * ***
Dear Ms***:
This letter is in
response to the complaint that *** *** (“Customer”) filed with the Revdex.com on October 11, The Customer’s complaint states that: 1) Customer did not authorize enrollment with Viridian Energy and Customer would like to understand how we was enrolled with Viridian Energy; 2) After speaking with a Manager, Customer believed that his early termination fee had been waived, however he recently received a bill for a $early termination fee; and 3) Customer would like to have the $early termination fee rescinded with no repercussions to his credit
First, Customer’s complaint states that he did not authorize enrollment with Viridian EnergyCustomer’s electricity account was enrolled online on October 9, and Viridian was provided with an e-signature of “*** ***.” Viridian Energy markets to *** *** customers through its network of independent contractors known as Viridian Independent Associates Viridian Associate #***, *** ***, is credited with referring Customer’s account Viridian’s Policies & Procedures state that Independent Associates may only market Viridian’s products and services to their *** Market, which is defined as individuals with whom an Independent Associate has a personal or business relationship Viridian Energy will investigate Customer’s assertion that he did not authorize enrollment with Viridian Energy by contacting the referring Independent Associate Unauthorized enrollment is a zero tolerance offense, and if found, the offending Viridian Independent Associate will be terminated
Next, Customer’s complaint states that after speaking with a Manager, Customer believed that his early termination fee had been waived, however he recently received a bill for a $early termination fee and Customer would like to have the $early termination fee rescinded with no repercussions to his credit Viridian Energy has waived Customer’s $early termination fee As a result of this rescission, Viridian Energy will not report Customer to a credit agency
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
Counsel

*** *** *** ***
*** ** *** July 21, 2015 *** ***ComplaintConsultantBetterBusiness Bureau** ***
*** ***
***
** *** Re:
*** *** Case # ***. Dear Ms***: This letter is in response to the complaint filed by *** ***(“Customer”) on July 17, regarding Viridian Energy. In the complaint, Customer disputes her rateand states that she was billed at a higher rate than what was stated in aletter she received from Viridian Energy Viridian Energy records reflect Customer received the Supplier QuarterlyNotice summarizing her savings and current plan details. The Supplier Quarterly Notice incorrectlystated October 18, as Customer’s contract end date (See Attachment 1). Customerwas advised of the error and was mailed a Renewal Notice indicating that hercurrent 12-month contract, being billed at a rate of $.0749, was to end on May10, The Renewal Notice also statedthat Customer’s account would automatically renew unless Customer requestedotherwise (See Attachment 2). Asper the Renewal Notice, Customer’s account automatically renewed and is currentlyunder contract for 12-months at a fixed rate of $.0999. Additionally to her benefit, Customer was billed below marketvalue at a rate of $for a total of seventeen (17) months despite her12-month contract period I sincerely hope this meaningfully responses to the abovecomplaints. If you have any questions,please do not hesitate to contact me at *** *** or by email at *** KindRegards, ***
***ComplianceSpecialistTell us why here

August 25,
*** ***
*** ***
*** *** ***
** *** *** ***
*** ** ***
Re: *** ***, Case # ***
Dear *** ***:
This letter is in response to the complaint that *** *** (“Customer”) filed with the
Revdex.com on August 22, The Customer’s complaint states that: 1) Viridian Energy agreed to refund Customer for three months of service; 2) Customer was only refunded for one month of service; and 3) Customer attached emails detailing his interactions with Viridian Energy
Last fall, Customer was receiving electricity service from Viridian Energy at a 6-month Fixed Rate at cents per kWh Before the end of his 6-month Fixed Term with Viridian, Customer claims that another electricity supplier enrolled him without his authorization As a result of this alleged unauthorized enrollment, Customer was no longer receiving electricity supply service from Viridian Energy Customer requested to come back to Viridian and requested to receive his previous Fixed Rate of per kWh for the remainder of his 6-month Fixed Term Viridian Energy was unable to place Customer on his prior Fixed Rate of 6.99, however, in the alternative Viridian Energy agreed to reimburse the Customer for billing cycles to the rate
Customer’s complaint states that Viridian Energy agreed to refund Customer for three months of service however, Customer was only refunded for one month of service Customer returned to service with Viridian Energy on June 6, but was billed at a Variable Rate Viridian Energy processed a refund for Customer in the amount of $on July 11, The amount of this refund represents the difference between what Customer paid on Viridian’s Variable Rate and the rate of Customer’s previous Fixed Rate Viridian Energy also agreed to refund the Customer for his two billing cycles prior to June 6, The amount of this refund would be the difference between what Customer was charged with *** and what Customer would have been charged on his previous Fixed Rate with Viridian However, Viridian Energy does not have Customer’s usage for the two billing cycles prior to June 6, 2014, because Customer was not a Viridian Energy customer during this period Therefore, Viridian requested that Customer send in his bills for the two billing cycles prior to June 6, 2014, so that Viridian Energy could do a refund calculation Once Viridian receives Customer’s two bills for the billing cycles prior to billing cycle beginning June 6, 2014, it will be able to calculate Customer’s promised refund If Customer has already submitted this information, it is in the process of being submitted for reimbursement It typically takes 6-weeks to process a customer reimbursement.
Last, Customer’s complaint states that he attached emails detailing his interactions with Viridian Energy These emails did not transmit and as a result, I was unable to view them
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
Counsel