Viridian Energy, LLC

March 4, Customer Name: Robert Hoagland Complaint ID: Subject: Initial Company Response We acknowledge receipt of your complaint with the Better Business Bureau on 2/24/and apologize to you for any inconvenience that you may be experiencing at this time Please accept this response as confirmation that we have launched an investigation into your complaint and will make every effort to resolve your complaint within fourteen (14) business days We appreciate your business and look forward to serving you again Sincerely, Viridian Compliance

March 6, [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***:The following response is made pursuant to the complaint filed with the Better Business Bureau against Viridian Energy by [redacted] (“Customer”) on February 26, 2015, which was forwarded to us on March 2, In the complaint Customer states that: 1) In 2009, she enrolled in a Variable Rate, and after a few months the rate increased; 2) Viridian Energy should take responsibility for not providing all the necessary information to its customers; and 3) Viridian Energy should have noticed how much more Customer was paying, and they should have offered Customer a fixed plan or notice of Variable Rate Our records indicate that Customer enrolled her account on November 23, 2009, agreeing to the terms and conditions of a variable rate As per the terms of the agreement, variable rates may fluctuate from month-to-month based on market conditions and company operating factors Variable rates are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations, as in any given month, Viridian’s rates may be higher or lower than the rates offered by another company Upon enrollment, Viridian sent out a Welcome Package to confirm Customer’s enrollment with Viridian Energy and her product selection The Welcome Packet also included the Terms and Conditions and the Customers right to rescind the enrollment Also noted in the Terms and Conditions was that Viridian Energy does not provide standard rate notifications to Variable Rate customers.I sincerely hope this meaningfully responds to the above complaint If you have any questions, please do not hesitate to contact me by email at [redacted] Warmest Regards, [redacted] Compliance Specialist

October 23, [redacted] Complaint Consultant Revdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***: This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on October 23, The Customer’s complaint states that: 1) Customer contacted Viridian in October to inquire about his gas rate and at that time, Customer was told that Viridian Energy did not currently offer Fixed Rates for natural gas but that Customer’s rate would be comparable to ***’s rate and that Customer’s natural gas distribution rate increased to $which was not comparable to ***; 2) Customer had received a notification regarding an increase to his gas distribution rate around October 2013, and Customer was informed that he would be notified before an increase in his natural gas rate, but was not notified; 3) Customer believes that Viridian should be required to send correspondence every time that a Variable Rate increases; and 4) Customer would like to receive a credit for the difference between his Variable Rate and ***’s rate First, Customer’s complaint states that Customer contacted Viridian in October to inquire about his gas rate and at that time, Customer was told that Viridian Energy did not currently offer Fixed Rates for natural gas but that Customer’s rate would be comparable to ***’s rate Every time that a customer contacts Viridian Energy’s Customer Care call center, the representative will notate the Customer’s account Viridian Energy’s records indicate that Customer contacted Viridian Energy in October regarding his electricity account, not his natural gas account There is no indication that Viridian Energy’s representative ever indicated that Viridian Energy’s rate would be comparable to ***’s rate Viridian Energy strives to offer customers affordable green energy, but does not guarantee that its rate will be comparable to another electricity productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company While Viridian Energy may be able to document savings or a comparable rate to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian Energy offers premium renewable energy products For example, Viridian Energy’s Simply Right natural gas product provides customers with 25% carbon offsets As a result, a direct comparison between Viridian Energy’s natural gas product and the natural gas product offered by Customer’s utility cannot be made Next, Customer’s complaint states that Customer had received a notification regarding an increase to his gas distribution rate around October 2013, and Customer was informed that he would be notified before an increase in his natural gas rate, but was not notified First it appears that there may some confusion with Customer’s terminology Distribution refers to the charges that Customer’s utility charges for delivery, service and maintenance As a third-party supplier, Viridian Energy provides the supply portion of Customer’s bill Therefore, Viridian Energy would not send a notification regarding an increase in distribution rates If a customer is enrolled in a Fixed Rate, Viridian Energy does send a renewal notification informing the customer that his/her Fixed Rate is coming to an end However, Customer would not have received this notice for his natural gas account, because Customer was enrolled in a Variable Rate for his natural gas Viridian Energy does not send renewal notices when a customer is on a Variable Rate Viridian Energy’s Representative would not have stated the Customer would have received a renewal notice for his Variable Rate natural gas account, however, it is very probable that the Representative stated that Customer would receive a renewal notification for his Fixed Rate electricity account Next, Customer’s complaint states that Customer believes that Viridian should be required to send correspondence every time that a Variable Rate increases Viridian Energy does not send notifications whenever a Variable Rate fluctuates because variation from month-to-month is inherent in the definition of a variable rate Customer chose to enroll in Viridian Energy’s Variable Rate plan Viridian offers both Variable Rate and Fixed Rate plans Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product Finally, Customer would like to receive a credit for the difference between his Variable Rate and ***’s rate Although, Customer has been appropriately charged for the Variable Rate that he selected As a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling his electricity and natural gas accounts in a Fixed Rate This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] Warmest Regards, [redacted]

December 30, [redacted] Revdex.com [redacted] Re: [redacted] ***, Case # [redacted] Dear Ms***:This letter is in response to the complaint that [redacted] *** (“Customer”) filed with the Revdex.com on December 29, and that Viridian received on December 30, Customer’s complaint states that: 1) Customer’s Fixed Rate ended without notification; 2) Due to Customer’s utility’s switching policies Customer cannot switch back to her utility, or receive a rate change prior to her next billing cycle; 3) Customer called on 12/28/and did not receive a call back within minutes; and 4) Customer would like Viridian to honor her previous rate and credit her energy bill.Customer’s complaint states that Customer’s Fixed Rate ended without notification Customer enrolled in a 6-month Fixed Rate effective August 22, through April 24, Prior to the end of a Fixed Rate term, customers are sent a Renewal Letter offering an additional Fixed Rate term On February 11, 2014, Customer was sent the Renewal Letter shown in Attachment indicating that her Fixed Rate was ending and offering her a renewal rate at cents per kWh Customer was required to affirmatively renew either by: 1) filling out the renewal form and returning it to Viridian Energy; 2) calling in to Viridian Energy’s Customer Care call center to complete a renewal over the phone; or 3) renewing online Customer’s Renewal Letter warned: “If a reply is not received by 3/23/your account will transition to a variable rate plan at our current variable rate.” Viridian did not receive a response from Customer, as a result, Customer transitioned to a Variable Rate at the conclusion of her Fixed Rate term Viridian Energy does not send correspondence to customers to notify them of changes in its Variable Rates The only notification that Viridian Energy sends to New York customers is a Fixed Rate renewal letter Customer’s complaint states that due to Customer’s utility’s switching policies Customer cannot switch back to her utility, or receive a rate change prior to her next billing cycle It generally takes one-to-two billing cycles to begin service with a third-party supplier or effect and rate change and one-to-two billing cycles to end service with a third-party supplier This timeline is due to Customer’s meter reading schedule as determined by Customer’s utility Viridian Energy does not have any control over this process If Customer wishes to receive an expedited transition to her supplier of choice, she can inquire with her utility to see if it supports mid-cycle switches Customer’s complaint states that Customer called on December 28, and did not receive a call back within minutes Customer called Viridian Energy on Monday December 29, Viridian Energy was not open on Sunday December 28, It often takes Viridian Energy more than minutes to have a supervisor return a phone call On December 29, 2014, Customer called in the late afternoon when the supervisors were in a meeting, and the supervisor did not have a chance to call the customer back before the end of the day A supervisor did return Customer’s phone call on December 30, 2014.Finally, Customer’s complaint states that Customer would like Viridian to honor her previous rate and credit her energy bill Viridian Energy properly notified Customer that her Fixed Rate was ending Customer’s did not renew on a Fixed Rate therefore Customer was properly charged for a Variable Rate As a result, a refund is not due However, as a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate with Viridian Energy.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] .Warmest Regards, [redacted]

March 4, Customer Name: Tracey Bruening Complaint ID: Subject: Initial Company Response We acknowledge receipt of your complaint with the Better Business Bureau on 2/24/and apologize to you for any inconvenience that you may be experiencing at this time Please accept this response as confirmation that we have launched an investigation into your complaint and will make every effort to resolve your complaint within fourteen (14) business days We appreciate your business and look forward to serving you again Sincerely, Viridian Compliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

May 13, 2015Submitted via web to: [redacted] ***, Complaint ConsultantRevdex.com [redacted] Re: [redacted] ***, Case # [redacted] Dear Ms***: [redacted] (“Customer”) filed with the Revdex.com that Viridian Energy responded to on April 27, On May 5, Customer filed a rebuttal where he states that although he authorized his enrollment with Viridian Energy, the phone call was completed in the presence of the Viridian Energy sales rep who coerced his response Customer also states that the voice on the Third-Party Verification (“TPV”) is hardly comprehensible in the call The independent TPV company will fail a TPV if they hear or sense that the consumer is being coached on responses This maintains the integrity of the sales and TPV process After a full investigation, Viridian Energy could not find any evidence that suggests that Customer was coerced to enroll with Viridian Energy Customer’s responses were clear and all answered in the affirmative and therefore Viridian Energy determines that the enrollment was valid Customer complaint states that he requests a refund of $of billing charges and waiver of the $early termination fee (ETF) Customer has not been billed by Viridian Energy, and therefore $is not a Viridian Energy charge If Customer terminates prior to the end of a fixed term, he will be subject to an ETF On April 13, 2015, Viridian Energy received a cancellation request from Customer and the utility confirmed a service end date of May 5, Customer did not fulfill his contract therefore he is subject to a $ETF.Viridian Energy is committed to compliance and customer satisfaction If you have any questions, please do not hesitate to contact me by email at [redacted] Kind regards, [redacted] Compliance Specialists

May 21, [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] ***, Case # [redacted] Dear Ms***:This letter is in response to the complaint filed with by [redacted] (“Customer”) on May 8, In the complaint, Customer states he has tried unsuccessfully to have his gas account cancelled with Viridian Energy but still received a bill for service Viridian Energy believes customer service and satisfaction are of the highest priority, and sincerely regrets any inconvenience Customer experienced in seeking a timely resolution to his cancellation request.Viridian Energy records reflect, that prior to receiving a confirmed service end date of January 31, 2015, several submitted cancellation requests were rejected by the utility Please note Viridian supplied gas service for the month of January and the amount charged was $ Customer is responsible for the payment of energy used during that period, however as a resolution to Customer dissatisfaction, Viridian Energy agrees to waive all charges on the Customer’s account resulting in a zero balance owed to Viridian Energy.I sincerely hope this provides a meaningfully response to the above complaint If you have any questions, please do not hesitate to contact me by email at [redacted] Warmest Regards, [redacted] Compliance Specialist

Complaint: [redacted] I am rejecting this response because: When I enrolled with Viridian, it was never explained to me the there were two different programs - a "variable" rate and a "fixed" rateI was never told that the rate I was quoted was a "promotional" rate and that it would jump up significantly after a certain period of timeHow long was this "promotional" rate supposed to last? No one ever explained thatI was never offered a fixed rate programI was never given any other option, other than the one I acceptedI accepted that offer because I did not know that there were any other options, nor did I receive anything in writingHad I known that there was a fixed rate option, I would have accepted that oneI would much prefer to know how much I will be paying for electricity for a certain period of time, than have the extreme price increase that I have experienced with ViridianI also chose a fixed rate mortgage for the same reasonI would prefer the comfort of knowing what I can expect by electricity bill to be (price-certainty, as you called it)In hindsight, I see that Viridian's sales practices are very questionableI understand how the two different programs vary, but what I do NOT understand is how Viridian can continue to increase it's prices to such an extent that they are significantly higher than the rate that [redacted] *** is chargingViridian claims to save their customers money over the large electric companyMeanwhile, I have paid a MUCH higher rate than I ever would have if I had stayed with [redacted] ***Viridian has continued to charge me a higher rate per KWH than [redacted] has been charging, even before their most recent increase [redacted] *** is regulated and must notify their customers of price increasesViridian has continued to gradually increase it's prices with no notification to its customersI have never received a letter from Viridian explaining why they have increased their rates, or by how much, or that they are continuing to riseThe advertisement that I received in the mail about the lower, fixed rate, was not addressed to meIt was not as if Viridian was offering ME this special dealIt was simply addressed to "Resident [redacted] ." If I had not received this advertisement (I'm sure, in error), then I would not have looked at my bill and realized how much money Viridian is overcharging meThe advertisement claims to save the average household over $a year over [redacted] ***I estimate that Viridian has charged me $more this year than I would have paid if I had stayed with [redacted] ***AND if I had not questioned this, Viridian would have charged me $more than [redacted] this year (not considering further price increases I am sure they would have made)How can a company that claims to be saving their customers money be charging significantly more than the large electric company? Is anyone regulating them? The bottom line is that people are upset that [redacted] has raised their rateI have now realized that Viridian has been charging me a much higher rate all alongSo I am extremely angry that I have been deceived and overcharged by this company! A puny $credit does not anywhere near compensate me for the hundreds of dollars that I have been overcharged by ViridianWhen I say "overcharged", I do not mean that they overcharged my account - they billed me based on what they were charging for electricityWhat I am saying is that they should never have been charging the rates that they wereThey were supposed to be saving me money - that is what I was told when I signed on with themInstead, they have cost me more money than I would have spent if I had simply stayed with [redacted] ***Viridian is deceitful and uses questionable sales practicesThey have stolen hundreds of dollars from me that I would NOT have had to pay if I had stayed with [redacted] ***I am a single mother trying to make ends meet, and I naively thought that Viridian was going to help me save money over the large electric companyHowever, once their "promotional" rate (which I didn't know was such) was over, they continued to raise their prices without notification, and I am now paying a significantly higher rate than what the regulated electric company would be charging meThis is not acceptable to me, as I am sure any logical person would feel Sincerely, [redacted] ***

March 30, [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] ***, Case # [redacted] Dear Ms***:On February 27, 2015, [redacted] (“Complainant”) filed a complaint with the Revdex.com and on March 12, Viridian Energy responded to the complaint On March 20, Complainant filed a rebuttalComplainant’s rebuttal states that: 1) Complainant discontinued her independent Viridian business hours after enrollment; 2) Complainant’s [redacted] starter pack was returned and accepted by Viridian; 3) Complainant has not received a refund and is requesting to speak with someone to have a check mailed to her for the $99.00; and 4) Complainant was promised a full refund by the person who referred her to Viridian.First, Complainant rebuttal states that she discontinued her independent Viridian business hours after enrollmentViridian Energy’s records indicate that on February 25, 2015, Complainant discontinued her independent Viridian businessComplainant’s account cancellation occurred within the allowed (10) ten business days of enrollmentNext, Complainant’s rebuttal states that the [redacted] starter pack was returned and accepted by Viridian EnergyViridian Energy’s records indicates that we have received the Complainant’s [redacted] packages March 10, 2015.Next, Complainant’s rebuttal states that she has not received a refund and that she is requesting to speak with someone to have a check mailed to her for the $ I attempted to re [redacted] the complainant by phone on March 31, 2015, but was unsuccessful I left a voicemail with a request for a return call to discuss the refund statusAccording to Viridian Energy’s refund process, monies are returned to the card used during the original transaction Finally, Complainant’s rebuttal complaint states that she was promised a full refund by the person who referred her to Viridian Our records indicate that Customer has been refunded in full amount of $On March 9, $was refunded to card ending in And, on March 10, $was refunded to the card ending in [redacted] for the successful return of Resource Kit.Viridian Energy is committed to compliance and customer satisfactionIf you have any questions, please do not hesitate to contact me by email at [redacted] Regards, [redacted] Compliance Specialist

November 18, [redacted] Revdex.com [redacted] Re: [redacted] , Case # [redacted] Dear [redacted] ***:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on November 16, and that Viridian received on November 17, The Customer’s complaint states that: 1) Customer’s rate increased; and 2) Customer would like to receive a refund.First, Customer’s complaint states that Customer’s rate increased Customer elected to enroll in a Variable Rate plan on April 16, Viridian offers both Variable Rate and Fixed Rate plans Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product Next, Customer’s complaint states that Customer would like a refund Customer has been appropriately charged for the Variable Rate that he selected As a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] .Warmest Regards, [redacted]

December 29, [redacted] Revdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on December 23, and that Viridian received on December 29, Customer’s complaint states that: 1) Customer enrolled with Viridian Energy because it was advertised as “greener and cheaper” than her utility; 2) Customer’s rate increased after three months of service; 3) Customer was not notified of a change in her Variable Rate; and 4) Customer believes that she has been overcharged and is due a refund.First, Customer’s complaint states that Customer enrolled with Viridian Energy because it was advertised as “greener and cheaper” than her utility Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another natural gas productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian Energy offers premium energy products as compared to the utility’s standard product For example, Viridian Energy’s [redacted] ** natural gas product provides customers with carbon offsets for 25% of the customers’ usage As a result, a direct price comparison between Viridian Energy’s rate and the rate offered by the utility cannot be made In summary, Viridian Energy does offer a greener product than the one offered by Customer’s utility but Viridian Energy does not offer a product that guarantees savings for an unlimited length of time Next, Customer’s complaint states that Customer’s rate increased after three months of service Customer chose to enroll in a Variable Rate plan Viridian Energy’s Variable Rate may fluctuate from month-to-month based on a variety of factors including market conditions and company operating factors Customer was presented with the Terms & Conditions regarding a Variable Rate product, both at the time of enrollment and in her Welcome Packet after her enrollment Please See Attachment which provides a screen shot from Viridian Energy’s enrollment website and indicates that Customer was provided with the Terms & Conditions at the time of enrollment Furthermore, Attachment shows that Customer was required to affirm her understanding of the following statement in order to enroll: “I acknowledge and understand that Viridian Energy’s variable rate product will fluctuate based on energy market conditions The price I pay for energy may be higher or lower than the local utility in any given month There is no saving guarantee associated with Viridian Energy’s variable rate product.” Customer’s rate increased after three months of service because Customer had chosen to enroll in a Variable Rate and the terms for that product state that the rate is subject to fluctuations Customer had the ability to cancel at any time without penaltyCustomer’s complaint states that Customer was not notified of the rate changeViridian Energy does not provide standard rate notifications to Variable Rate customers Viridian Energy has neither the contractual nor legal duty to provide Customer with such notifications Fluctuations are inherent in the definition of a Variable Rate Finally, Customer’s complaint states that she believes that she has been overcharged and is due a refund Customer enrolled in a Variable Rate and was properly charged for a Variable Rate As a result, a refund is not due However, as a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate with Viridian Energy.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] .Warmest Regards, [redacted]

March 10, [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] , Case # [redacted] Dear MsShea:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on March 03, against Viridian Energy Customer’s complaint states that: 1) her rates changed from to 10.99/kWh without her knowledge; 2) she did not receive renewal notice; she was not aware that she was in contract; and 3) customer is unhappy to know that she will be subject to an (ETF) Early Termination Fee if she cancelled.Customer’s complaint states that her rates changed from 7.99/kWh to 10.99/kWh According to Viridian Energy’s records, Customer enrolled with Viridian Energy on February 21, in a (6) six month Fixed Rate plan at a rate of 7.99/kWh that was set to expire on October 19, Viridian Energy did send Customer the Welcome Letter in Attachment to confirm Customer’s enrollment with Viridian Energy and product selection Next, Customer complaints states that she did not receive renewal noticePrior to the end of the fixed term, Fixed Rate Customers was sent a Renewal Letter to the address on fileThe renewal notice provided Customer with details regarding a renewal offer providing a response by date of October 14, For automatic account plan renewal, no action is required by Customer, however should the customer choose not to have her account automatically renewed the customer should have contacted Viridian to express her decision to decline the auto renewal offer Viridian Energy did not receive a response from Customer and as a result Customer’s account was automatically renewed and transition to a new rate of 10.88/kWh on expiration of the fixed term.Finally, Customer’s complaint states that she will be subject to an (ETF) Early Termination Fee if she cancels the account prior the term of plan That is correct, if Customer does not fulfill her contract she will be subject to $early termination fee.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me by email at: [redacted] Warmest regards, [redacted] Compliance Specialist

Complaint: [redacted] I am rejecting this response because: I never received anything including any type of welcome package, in indicating where I should call or what to do in an instance of increased rates I would also like Viridian to address the new mandatory regulation that requires them to contact current customers and let them know that their rate is significantly higher than *** I would like to know when that regulation came into effect and what prompted that regulationI would think it was because of numerous complaints just like mine that prompted the regulatory board to take action with each individual supplier The response addresses nothing regarding their continued billing at a rate double what the average supplier rate was for over years I want a formal complaint filed for devious practices against Viridian and poor customer service/relations Not once did anyone reach to me to offer me a fixed rate or follow up on how my service was going My new supplier [redacted] reported that they are now required to send a notification letting current customers know about other plans as well as comparison rates to *** Sincerely, [redacted]

March 9, [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] ***, Case # [redacted] Dear Ms***:The following response is made pursuant to the complaint filed with the RevDex.com against Viridian Energy by [redacted] on February 27, which was forwarded to us on March 2, In the complaint, Ms [redacted] states that she was promised a refund of $and has not received it Our records indicate that Ms [redacted] paid an initial fee of $and joined Viridian Energy as a Viridian Independent Associate on February 16, A Resource Kit was immediately mailed to her, which is valued at $of the total $initial enrollment fee On February 25, 2015, nine calendar days after signing up with Viridian Energy, Ms [redacted] discontinued her independent Viridian business According to Section of Viridian Network’s Policy, which Ms [redacted] affirmatively agreed to, an Associate may request a refund of the initial enrollment fee if cancellation is made within (10) ten business days of enrollment As such, Ms [redacted] is eligible for the refundViridian Energy’s records determined that Ms [redacted] is due for $refund and she should allow for 2-business days for funds to return to the card that made that made the purchase However, as per the Viridian Network Policy, in order for Ms [redacted] to be refunded the full amount (the additional $50), she must return the Viridian Resource Kit, which must be in reasonable condition Ms [redacted] may reference Section in the Viridian Network for the requirements and policy in regards to returning the Viridian Resource KitI sincerely hope this meaningfully responds to the above complaint If you have any questions, please do not hesitate to contact me by email at [redacted] Warmest Regards, [redacted] Compliance Specialist

I was a Viridian customer for yearsViridian claims they sent me a notice in November that my contract was up for renewal and that I had until December 26, to respondI did not receive any such letter and subsequently Viridian auto-renewed my contract for an additional yearsIn March I noticed that the rates had jumped from cents to cents and I no longer saw any value in receiving Viridian servicesI was never notified that rates would be increasing so dramatically in such a short period of timeI called and cancelled my contract with ViridianSubsequently, I received an "early termination" bill of $50! I called to dispute the bill and told by some consumer rep that I did owe the early cancellation b/c I didn't stay on another years! I am now going to do everything in my power to share this information with as many consumers as possible

[redacted] *** July 21, [redacted] ***ComplaintConsultantBetterBusiness Bureau [redacted] Re: [redacted] Case # [redacted] Dear Ms ***: This letter is in response to the complaint filed by [redacted] ***(“Customer”) on July 17, regarding Viridian Energy In the complaint, Customer disputes her rateand states that she was billed at a higher rate than what was stated in aletter she received from Viridian Energy Viridian Energy records reflect Customer received the Supplier QuarterlyNotice summarizing her savings and current plan details The Supplier Quarterly Notice incorrectlystated October 18, as Customer’s contract end date (See Attachment 1) Customerwas advised of the error and was mailed a Renewal Notice indicating that hercurrent 12-month contract, being billed at a rate of $.0749, was to end on May10, The Renewal Notice also statedthat Customer’s account would automatically renew unless Customer requestedotherwise (See Attachment 2) Asper the Renewal Notice, Customer’s account automatically renewed and is currentlyunder contract for 12-months at a fixed rate of $Additionally to her benefit, Customer was billed below marketvalue at a rate of $for a total of seventeen (17) months despite her12-month contract period I sincerely hope this meaningfully responses to the abovecomplaints If you have any questions,please do not hesitate to contact me at [redacted] or by email at [redacted] KindRegards, [redacted] ComplianceSpecialistTell us why here

January 5, [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***:This letter is in response to the complaint that [redacted] *** [redacted] (“Customer”) filed with the Revdex.com on January 1, and that Viridian Energy received on January 2, The Customer’s complaint states that: 1) Customer did not authorize enrollment with Viridian Energy; 2) Customer’s account was set up in the name of her husband, [redacted] , who has been deceased for years; and 3) Customer would like to cancel service with Viridian Energy.Customer’s complaint states that Customer did not authorize enrollment with Viridian Energy Customer’s electricity and natural gas accounts were enrolled with Viridian Energy on July 15, Immediately after her enrollment, Customer was sent a Welcome Packet by [redacted] *** confirming her enrollment details If Customer did not believe that she had authorized enrollment, or otherwise wished to cancel with Viridian Energy, she could have done so immediately without penalty However, Viridian Energy did not hear from Customer until December 31, 2014, when Customer contacted Viridian Energy to cancel Viridian Energy processed Customer’s cancellation on December 31, (cancellation confirmation no [redacted] and [redacted] ) and sent the cancellation request to Customer’s utility, *** Customer will return to ***’s Standard Offer Service in one to two billing cycles, as determined by Customer’s meter reading date and ***’s switching timeline Next, Customer’s complaint states that Customer’s account was set up in the name of her husband, [redacted] , who has been deceased for years Viridian Energy’s records indicate that Customer’s account with her utility remains in the name of her husband, [redacted] If Customer wishes to change the account name she would need to contact ***.Finally, Customer’s complaint states that Customer would like to cancel service with Viridian Energy Viridian Energy processed Customer’s cancellation request on December 31, and sent the cancellation request over to Customer’s utility, *** Customer will return to ***’s Standard Offer Service in one to two billing cycles, as determined by Customer’s meter reading date and ***’s switching timeline I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] .Warmest Regards, [redacted]

November 18, [redacted] Revdex.com [redacted] Re: [redacted] ***, Case # [redacted] Dear [redacted] ***:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on November 14, and that Viridian received on November 17, The Customer’s complaint states that: 1) Customer’s rate increased; 2) Viridian Energy owed Customer a duty to inform Customer of the rate increase; 3) Viridian Energy’s current Variable Rate is not competitive with the rates offered by [redacted] ***; 4) Customer believes that Viridian Energy engaged in a “bait and switch” sales model; 5) Customer was told by a Viridian Customer Service Representative that Customer’s Variable Rate increase was necessary to have competitive rates; 6) Customer has spoken with numerous Viridian Representatives and no actions have been taken to resolve Customer’s concequalarn regarding her Variable Rate; 7) Customer was unaware that Energy Service Companies (ESCOs) may purchase electricity delivered to customers on the open-market; 8) Customer does not understand how Viridian Energy complies with its commitment to provide renewable energy; and 9) Customer is seeking a refund.First, Customer’s complaint states that Customer’s rate increased Customer elected to enroll in a Variable Rate plan in November Viridian offers both Variable Rate and Fixed Rate plans Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product Next, Customer’s complaint states that Viridian Energy owed Customer a duty to inform Customer of the rate increase Viridian Energy’s Terms & Conditions do not state that Viridian Energy will notify Customer when there are increases in the Variable Rate Variation is inherent in the definition of a Variable Rate, and Customer was informed that a Variable Rate may fluctuate from month-to-month based on market conditions and company operating factors Viridian Energy’s practices are in compliance with all regulations promulgated by the State of [redacted] *** and the [redacted] *** Public Service Commission.Customer’s complaint states that Viridian Energy’s current Variable Rate is not competitive with the rates offered by [redacted] *** Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another electricity productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian Energy offers premium renewable energy products For example, Viridian Energy’s Everyday Green electricity product provides customers with 50% more renewable energy than state minimum standards As a result, a direct comparison between Viridian Energy’s electricity product and the electricity product offered by Customer’s utility cannot be made.Customer believes that Viridian Energy engaged in a “bait and switch” sales model This is incorrect The definition of bait-and-switch is “the action (generally illegal) of advertising goods that are an apparent bargain, with the intention of substituting inferior or more expensive goods.” Customer received electricity service from Viridian Energy on a Variable Rate for almost three years During that time, Customer’s rate fluctuated Within the last year, the energy market has become more volatile which resulted in Variable Rates that are higher than Fixed Rates When Viridian Energy began serving Customer in 2011, it did not have the intention of raising Customer’s rates in 2013, however Variable Rates for all similarly situated customers increased in due to increased market volatility and increased market costs Furthermore, Viridian Energy has not engaged in engaged in a “bait and switch” sales model because it has operated in compliance with [redacted] *** laws and regulations.Next, Customer’s complaint states that Customer was told by a Viridian Customer Service Representative that Customer’s Variable Rate increase was necessary to have competitive rates I reviewed the notes on Customer’s account and I do not see where Customer was told this Customer’s Variable Rate increase occurred due to increased market volatility and increased market costs.Customer’s complaint states that Customer has spoken with numerous Viridian Representatives and no actions have been taken to resolve Customer’s concern regarding her Variable Rate The notes on Customer’s account indicate that Customer was informed several times that Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors It was explained to Customer that she had been appropriately charged for the Variable Rate plan that she selected and enjoyed for ½ years without complaint At any time Customer could have contacted Viridian Energy to cancel her accounts or switch to a Fixed Rate Customer was offered a courtesy credit in conjunction with enrolling in a Fixed Rate, but declined that offer There is nothing more than Viridian Energy can do to rectify Customer’s dissatisfaction with her selection of a Variable Rate.Customer’s complaint states that Customer was unaware that Energy Service Companies (ESCOs) may purchase electricity delivered to customers on the open-market This is true Viridian Energy purchases the electricity that it delivers to customers on the open market.Next, Customer’s complaint states that Customer does not understand how Viridian Energy complies with its commitment to provide renewable energy Viridian produces a Sustainability Report each year that is audited by *** & [redacted] and details Viridian’s green energy purchasing Viridian’s [redacted] *** product contains 50% more renewable energy than state minimum standards Viridian’s [redacted] product is 100% backed by wind energy As energy is delivered to customers through the grid, there is no way to ensure that the actual electrons flowing into a customer’s house are sourced from, for example, 100% wind, unless that customer is hooked up to a wind turbine Viridian provides renewable energy through the purchasing of Renewable Energy Credits (RECs) This means that each REC that Viridian purchases and adds to the grid is displacing the same amount of dirty energy from the grid To view Viridian Energy’s Sustainability Report go to: [redacted] Next, Customer’s complaint states that Customer would like a refund Customer has been appropriately charged for the Variable Rate that she selected As a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate, however Customer has previously declined this offer This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] .Warmest Regards, [redacted]

Subject: Company Response to Rebuttal This letter is in response to the rebuttal made by Arielle DeDelva with the Revdex.com on May 1, In the complaint MsDeDelva states that she disagreed with the rate charged, which she states was much higher than her utility company and is unhappy that the response to her complaint was not timely While efforts are made to remain competitive with the Local Utility, unless you have been offered a rate in writing confirmed by the Company that expressly provides otherwise, there are no guaranteed savings and your rate may be higher or lower than the Utility’s rate in any given month We apologize for our inability to answer the original complaint as promised and come to a mutually satisfying resolutionWhile we regret the loss of this customer's business, we also consider this matter closed Kind regards, Viridian Compliance