Viridian Energy, LLC

Complaint: ***
I am rejecting this response because: In no way did our sales person ever indicate any of this There was never a mention of market volatility, or variable rate plans We were sold a product based on a trusting relationship of a neighbor, and I am quite confident that he was not aware of the volatility of your prices either I do not blame him personally Following that, we were sent a package, which quite truthfully, I did not feel necessary to review since our sales rep had "explained" the process to usOkMy mistake However, I can assure you that Viridian banks on this face-to-face misrepresentation, and then banks on the fact that most consumers who have entered into this business relationship in trust perhaps did not read the follow up literature Which was like reading the phone book.It was never represented to me that I should be monitoring my energy prices and that the minute we signed, prices would climb, soaring past our carrier's prices This is what you count on! We should have especially been warned to monitor prices as we are on a budget plan and pay the same amount every month, and therefore did not see it until year end when we owed over $additional (I ALWAYS receive a credit back year end with my original energy carriers I NEVER owe money.)Perhaps you could blame me for not reading the dot and letter of the contract But this is an intentionally deceitful practice In fact, in addition to the sales rep who sold us the plan, I have had several other acquaintances try to sell me the product previously None of them ever stated variable rates They all boasted HUGE savings when you sign with Viridian Hugely deceptive and dishonest practice I wonder how many other people are getting ripped off each month by your inflated prices Why are your energy prices so much higher than *** and *** *** anyway? It's truly obscene Please advise as to any additional course we can take with this unseemly business practice Thank you.*** ***

Do not do business with ViridianI had enrolled for the cent rate in November, before the *** *** increaseThey lost my application and offered me a higher rate, which I refusedA specialist took over and said he would get the rate I had requestedWe were then refused by *** *** TWICE because the account doesn't exist (I guess I no longer need to pay them)By the beginning of March, I thought that this wasn't happening, so I enrolled in *** ***Now I got a bill in the mail from Viridian say I owe them $for an early termination fee! Forget it!

March 4,
Customer Name: Cathy
Shawlot
Complaint
ID: ***
Subject: Initial Company Response
We acknowledge receipt of your complaint with the RevDex.com on 2/26/and apologize to you for any
inconvenience that you may be experiencing at this time
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days
We appreciate your business and look forward to serving you
again
Sincerely,
Viridian Compliance

February 11, 2015*** ***Complaint ConsultantRevdex.com** *** *** *** *** ** ***Re: Christine T Rathbun, Case # ***Dear *** ***This letter is in response to the complaint that *** *
*** (“Customer”) filed with the Revdex.com on February 10, and that Viridian Energy received on February 11, Customer’s complaint states that: 1) Customer did not received her Renewal Letter; 2) Customer was auto-renewed in a subsequent Fixed Rate contract without her consent; and 3) Customer would like to cancel her auto-renewed Fixed Rate contract without incurring the $early termination fee. Customer’s complaint states that Customer did not received her Renewal Letter Customer was sent the Renewal Letter in Attachment dated October 27, This letter notified Customer of the auto-renewal of her contract and offered her options if she did not wish to have her contract auto-renewed into the stated rate and term Customer was required to contact Viridian Energy by November 19, if she did not wish to have her contract auto-renewed into a subsequent Fixed Rate Customer never contacted Viridian Energy to state that she did not want her account to be auto-renewed until February 10, 2015.Next, Customer’s complaint states that Customer was auto-renewed in a subsequent Fixed Rate contract without her consent This is incorrect The Terms & Conditions that Customer agreed to at the time of her enrollment provided that Viridian Energy would present Customer with renewal options prior to her current Fixed Term ending, and that Viridian had the ability to auto-renew Customer’s contract into the offer presented if Customer did not affirmatively select another offer or cancel Finally, Customer’s complaint states that Customer would like to cancel her auto-renewed Fixed Rate contract without incurring the $early termination fee Customer had to opportunity to cancel without penalty prior to the auto-renewal of her contract or within days after her first bill under the auto-renewed contract Customer’s first bill under the auto-renewed contract ended on December 22, 2014, and Customer did not contact Viridian Energy to state that she did not want her account to be auto-renewed until February 10, Viridian has already arranged for procurement of Customer’s electricity for the duration of his Fixed Rate term, and if Customer cancels prior to the end of his term, Viridian Energy must charge an early termination fee for the loss it will experience when Customer does not consume the electricity that Viridian Energy procured for her 12-month contract As a result, Viridian will be unable to waive Customer’s early termination fee.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at *** *** or by email at ***.Warmest regards,*** ***Counsel

November 6,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** ***, Case # ***
Dear Ms***:
This letter is in response
to the complaint that *** *** (“Customer”) filed with the Revdex.com on November 3, and that Viridian received on November 4, The Customer’s complaint states that: 1) Customer enrolled in a Fixed Rate expiring on July 11, 2014, but did not receive a renewal letter 30-days prior to the end of his Fixed Rate; 2) As a result, Customer’s account switched to a Variable Rate without notification; 3) Customer received a subsequent notification at the end of August indicating that his Fixed Rate would be extended until October 4, 2014; and 4) Customer is seeking a refund for any difference between his Fixed Rate and the Variable Rate
To respond to Customer’s complaint, Viridian Energy will refund Customer the difference between his previous Fixed Rate of $and the Variable Rate that he was charged for the two billing cycles after his initial Fixed Rate ended Customer’s total refund for the two billing cycles will be $ Customer’s account notes indicate that a refund was already submitted for Customer’s account, as a result, I will need to verify any amounts that may have already been sent to Customer before finalizing his refund If a refund has not already been submitted for Customer, he will receive a refund check in the amount of $in 1-weeks I am happy to update Customer by sending him an email at *** when Customer’s check has been sent out
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
***

Complaint: ***
I am rejecting this response because: I still have not received a response from Viridian Energy Below is quoted from the previous rejection:I am rejecting this response because: While I did authorize the enrollment to Viridian via a ThirdPartyVerification, thephonecallwas completed with the presence of the Viridian Sales representative, who strongly coerced my response.Furthermore, you can verify the call record it should be noted that the voice of the thirdpartyis hardly comprehensible inthe call.As for the two requested refunds, I understand that the initial billing charges of $are not from Viridian Energy, but itis a direct cost to me caused by the transfer to Viridian Energy due to the misconduct of the salesrep.The same applies tothe cost of $ETFHad I not signed up for Viridian Energy due to the salesrep'smisconduct, neither charges would haveoccurredTherefore I believe I am still entitled a refund.Sincerely,
*** ***

March 19, 2014">
Jason Harrison
Re: Complaint ID ***
This
letter is in response to the complaint made by Jason Harrison with
the Revdex.com on January 31, 2014. Viridian Energy is
committed to customer service and satisfaction and we apologize for the length
of time it has taken to respond to this complaint. According to his complaint, he states that she
signed up with Viridian because it was supposed to cost less than his local
utility and his rate increased Customer
believes he has been overcharged and is seeking a reimbursement
The
Customer’s residential
Electric account was enrolled in Viridian’s
month Fixed Rate Plan on or around 1/31/and the account began service a
month later. The account was enrolled by
authorized sales associate #3*** *** ***l through our online
enrollment method with an e-signature of ‘Jason Harrison’.
The
Customer’s month contract ended on 8/21/and according to our Terms and
Conditions,
When the fixed price
Initial Term or any fixed price Renewal Term is between thirty (30) and sixty
(60) days from ending, you will receive a written notification from us, which
will provide you with the terms for any renewal Term and the option to accept
the Renewal Term If you do not accept
the Renewal Term, your electric supply service will continue month to month
with Viridian without additional notice and you will pay a variable rate
Viridian system notes indicate that the customer called our
Customer Care department on March 7, and inquired as to why he was being
billed at a variable rate After some
research, The Rep confirmed on 3/12/that the fixed rate had expired but a
renewal letter had not been issued for MrHarrisons account
In conclusion, the customer will be re-rated from the time his
fixed rate ended and when his new fixed rate plan begins. We apologize for the
inconvenience that this error has caused and sincerely hope this meaningfully responds
to the above complaint. Viridian takes
this matter very seriously and holds itself to the highest standard to make
certain that matters as such are properly managed. If MrHarrison requires additional
assistance, she can call our Viridian Customer Care line at ###-###-####
Kind regards, Viridian Compliance

Viridian electric is a rip offThey initially started only offering a variable rate plan and they were less than the fixed plans that *** in MD were offeringIn they started offering fixed rate plans, but did not notify their existing customersNow its winter and usage is very high, and I see that their rate is cents per kwh when fixed rates are at less than 9% with multiple suppliersTheir own fixed rate is 9.79%And yet they don't offer their customers the opportunity to change to a fixed rate at 50% less! They prefer to just rip off their customers and hope that the customer will not notice the ridiculously high ratesWhen I contacted them they tried to sell me on the idea that variable rates are higher than fixed rates and that now variable rates are up across the boardI asked why was I not offered a fixed rate when those plans became available and he had no answer to that! RIP OFF

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received both checks I'm Tuesdays mail This business doesn't even know that they already mailed me the 2nd checkWowI am so glad this is over, worst experience with a company ever, 2-months of hell.
Sincerely,
*** ***

December 2, 2014*** ***
*** ***Revdex.com** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear *** ***:This letter is in response to the complaint that *** *** (“Customer”) filed with the Revdex.com on
December 1, and that Viridian received on December 2, Customer’s complaint states that: 1) Customer is currently a Viridian customer enrolled on Variable Rate plan and Customer received an advertisement from Viridian for a 3-year Fixed Rate that is less than her current Variable Rate; 2) Customer does not understand how Viridian Energy could offer a lower Fixed Rate than her current Variable Rate; 3) Customer’s Variable Rate is currently twice as high as the promotional introductory Variable Rate she received during her first month of service; and 4) Customer would like to receive a refund for the amount that she feels that she has been “overcharged.”First, Customer’s complaint states that Customer is currently a Viridian customer enrolled on Variable Rate plan and Customer received an advertisement from Viridian for a 3-year Fixed Rate that is less than her current Variable Rate Variable Rates and a Fixed Rates are very different products and the differences in price can be quite disparate due to the procurement strategy for these two products Viridian purchases electricity to fulfill its Fixed Rate and Variable Rate customer usage in different ways Viridian purchases electricity for Fixed Rate customers in advance This ensures that Viridian will be able to provide electricity at the contracted Fixed Rate for the length of the term The early termination fee that accompanies Fixed Rate products protects Viridian by compensating it for the cost of procuring electricity in advance in the event that a customer cancels prior to the end of the Fixed Rate term In Variable Rate contracts, Viridian purchases the electricity closer to the time of consumption, and as a result, a Variable Rate customer is free to cancel at any time without penalty Fixed Rates reflect a long-term buying strategy whereas Variable Rates more closely resemble current market conditions. Next, Customer’s complaint states that Customer does not understand how Viridian Energy could offer a lower Fixed Rate than her current Variable Rate Viridian Energy is able to offer a lower Fixed Rate than its current Variable Rate due to the electricity procurement strategy for the different products In the case of Viridian’s 3-year Fixed Rate product, the customer has committed to purchase electricity from Viridian for years and Viridian is able to purchase energy for the customer’s future electricity usage In current market conditions, this allows Viridian to offer a lower Fixed Rate. Customer’s complaint states that Customer’s Variable Rate is currently twice as high as the promotional introductory Variable Rate she received during her first month of service First, Customer elected to enroll in a Variable Rate Viridian offers both Variable Rate and Fixed Rate plans Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product The cost of electricity has increased over Customer’s length of service, and that is the reason for the increase in Customer’s rate Customer’s complaint notes that Customer’s utility, *** ***, has also increased its rate to over cents per kWh Second, Customer received a discounted rate for her first month(s) of service as a promotion for new customers, and this rate did not reflect the true cost of electricity As a result, it is not very compelling to make a comparison to this promotional rate. Finally, Customer’s complaint states that Customer would like to receive a refund for the amount that she feels that she has been “overcharged.” Customer has been appropriately charged for the Variable Rate plan that she selected, and therefore is not due a refund However, as a resolution for customer dissatisfaction, Viridian Energy can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate with Viridian Energy.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***.Warmest Regards,*** ***
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, if Veridian waives the early termination fee as stated the last sentence in in paragraph 2, "In a further effort to resolve Customer’s complaint, I can offer to waive Customer’s early termination fee."
Sincerely, *** *** %

March 23, 2015*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear *** ***:This letter is in response to the complaint that *** *** (“Customer”) filed with
the Revdex.com on March 13, and received on March 16, regarding Viridian Energy Customer’s complaint states that he did not realize savings by signing up with Viridian Energy As with any variable rate plan product, Viridian Energy’s Variable Rate plan may fluctuate from month-to-month based on a variety of factors including market conditions and company operating factorsCustomer was presented with the Terms & Conditions regarding a Variable Rate product, both at the time of enrollment and in his Welcome Packet after his enrollment Although Viridian Energy strives to offer customers affordable green energy, Viridian energy does not guarantee savings as compared to another natural gas product In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company.Customer enrolled in a Variable Rate and was properly charged for a variable rate therefore refund is not due. Viridian Energy is committed to compliance and customer satisfactionIf you have any questions, please do not hesitate to contact me by email at ***.Warmest regards, *** ***Compliance Specialist

February 11, 2015*** *** *** *** *** *** ** *** *** *** *** ** ***Re: *** *** ***, Case # ***Dear *** ***:This letter is in response to the complaint that *** *** *** (“Customer”)
filed with the Revdex.com on February 10, and that Viridian Energy received on February 11, Customer’s complaint states that: 1) Customer enrolled in Viridian Energy and mailed in rescission card the next day, but was still switched to Viridian Energy; 2) Despite her rescission, Customer received a Welcome Packet from Viridian Energy; 3) Customer was not told that cancellation would take 1-billing cycles; and 4) Customer would like to end service with Viridian Energy after her February bill cycle. Customer’s complaint states that Customer enrolled in Viridian Energy and mailed in rescission card the next day, but was still switched to Viridian Energy Viridian Energy does not have a record of receiving Customer’s rescission card, and therefore it was unaware that Customer did not want to enroll with Viridian Energy until she contacted Viridian Energy’s Customer Care call center on February 10, 2015.Next, Customer’s complaint states that despite her rescission, Customer received a Welcome Packet from Viridian Energy Viridian Energy’s Welcome Packets are sent out immediately after enrollment, regardless if the Customer later decides to cancel In Customer’s case, Viridian Energy was unaware that Customer wished to cancel her enrollment because it does not have a record of receiving Customer’s rescission card, however, even if Viridian had received her rescission card, Customer’s Welcome Packet would have already been processed and sent out and could not have been recalled.Customer’s complaint states that Customer was not told that cancellation would take 1-billing cycles I apologize if Customer was not told that it takes 1-bill cycles to return to the utility after cancellation, however, Customer’s account notes indicate that the Representative stated this after providing Customer with her cancellation confirmation number Generally, it takes 1-billing cycles to begin service with an electricity supplier, and 1-billing cycles to cancel with an electricity supplier This is a process that is controlled by Customer’s utility, *** Viridian Energy does not have any control over this timeline.Finally, Customer’s complaint states that Customer would like to end service with Viridian Energy after her February bill cycle*** has provided Viridian with an end date of March 9, Therefore, it appears that Customer will return to NSTAR after her February billing cycle.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at *** *** or by email at***Warmest regards,*** ***Counsel

Complaint:***
I am rejecting this response because:
The renewal letter never arrived to my homeViridian never tried to email, call or resend the renewal letterThere is no way to log into the Viridian website to check the status of my accountTherefore, a Viridian customer has one, very unreliable, chance to protect themselves from Viridian changing their service (without written consent).I believe Viridian's practices are purposefulThey take advantage of the unreliability of the *** to steal from their customersThis is not to mention how many times they have been sued for their misleading and deceptive bait-and-switch scheme.$does not even begin to cover the exorbitant amount I was over charged.
Sincerely,
*** ***

I became a Viridian customer in June of and couldn't be happier I have locked myself in to a fixed rate so I could save money and extend my maternity leaveI ended up saving $my first month :) I am grateful for finding Viridian for I was uneducated about deregulation and have learned so much in the processThan you Viridian for not only saving me money over time but letting me sleep easier knowing I am helping my kids have a greener futureI am planning on buying a home soon and can't wait to get my free solar consultation.With the export of our natural gas I know I will not see the high rates that are soon to hit through the regular utility supplier and I get to keep my utility for all billing and maintenance issues I give Viridian an A+++

March 14,
Customer
Name: Danelle Boso / Conte Gardens Inc
Complaint
ID:
Subject: Company Response
This letter is in response to the complaint made by Danelle Boso on
behalf of *** *** *** with the Revdex.com on February 25, 2014. Viridian, LLC is committed to customer
service and satisfaction and regrets that The Customer was dissatisfied with her
experience with Viridian. In the
complaint MsBoso states that *** *** *** does not have a current
contract with Viridian and we have continuously raised our rates. She also contends that she is unable to get
anyone on the phone and has experienced extremely long wait times.
To begin, *** *** *** enrolled two accounts in variable
rate plans with *** *** *** * *** on or before March
11, 2013. This enrollment was done over
the web with an e-signature of “*** *** ***
A variable rate plan is month to month and has no end date and no
cancellation feesAdditionally, the rate can be higher or lower than the
Utility or other licensed suppliers in any given month. The customer’s rate has been rising and
falling over the last twelve billing cycles.
Our records show that we received an inbound drop request from BG&E
on January 30, and the accounts were scheduled to return to standard
service on March 10, 2014. It is
important to note that cancellation can take up to days and the End of
Service date is determined by the Utility and not the supplier Consequently, the customer can expect to
receive additionally billing(s) until that date, which will be billed according
to their existing rate plan
While we have been experiencing unusually high call volumes and
wait times, customers do have the option of leaving a voicemail message on our
customer care line. A customer care
agent will return phone calls within hours Nonetheless, we would like to apologize for
the Customer’s difficulty in reaching us
In closing, the accounts have been dropped and should have
received final billing and the customer’s rate did not increase as a result of
cancellation but in accordance with variable rate fluctuations Viridian takes this matter very seriously and
holds itself to the highest standard to make certain that matters as such are
properly managed I hope this response
resolves this matter to the Customer’s satisfaction.
Regards,
Viridian Compliance
[email protected]

December 30, 2014*** ***
*** ***Revdex.com** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear Ms***:This letter is in response to the complaint that *** *** (“Customer”) filed with the Revdex.com on
December 29, and that Viridian received on December 30, Customer’s complaint states that: 1) Customer’s Fixed Rate ended without notification; 2) Due to Customer’s utility’s switching policies Customer cannot switch back to her utility, or receive a rate change prior to her next billing cycle; 3) Customer called on 12/28/and did not receive a call back within minutes; and 4) Customer would like Viridian to honor her previous rate and credit her energy bill.Customer’s complaint states that Customer’s Fixed Rate ended without notification Customer enrolled in a 6-month Fixed Rate effective August 22, through April 24, Prior to the end of a Fixed Rate term, customers are sent a Renewal Letter offering an additional Fixed Rate term On February 11, 2014, Customer was sent the Renewal Letter shown in Attachment indicating that her Fixed Rate was ending and offering her a renewal rate at cents per kWh Customer was required to affirmatively renew either by: 1) filling out the renewal form and returning it to Viridian Energy; 2) calling in to Viridian Energy’s Customer Care call center to complete a renewal over the phone; or 3) renewing online Customer’s Renewal Letter warned: “If a reply is not received by 3/23/your account will transition to a variable rate plan at our current variable rate.” Viridian did not receive a response from Customer, as a result, Customer transitioned to a Variable Rate at the conclusion of her Fixed Rate term Viridian Energy does not send correspondence to customers to notify them of changes in its Variable Rates The only notification that Viridian Energy sends to New York customers is a Fixed Rate renewal letter Customer’s complaint states that due to Customer’s utility’s switching policies Customer cannot switch back to her utility, or receive a rate change prior to her next billing cycle It generally takes one-to-two billing cycles to begin service with a third-party supplier or effect and rate change and one-to-two billing cycles to end service with a third-party supplier This timeline is due to Customer’s meter reading schedule as determined by Customer’s utility Viridian Energy does not have any control over this process If Customer wishes to receive an expedited transition to her supplier of choice, she can inquire with her utility to see if it supports mid-cycle switches Customer’s complaint states that Customer called on December 28, and did not receive a call back within minutes Customer called Viridian Energy on Monday December 29, Viridian Energy was not open on Sunday December 28, It often takes Viridian Energy more than minutes to have a supervisor return a phone call On December 29, 2014, Customer called in the late afternoon when the supervisors were in a meeting, and the supervisor did not have a chance to call the customer back before the end of the day A supervisor did return Customer’s phone call on December 30, 2014.Finally, Customer’s complaint states that Customer would like Viridian to honor her previous rate and credit her energy bill Viridian Energy properly notified Customer that her Fixed Rate was ending Customer’s did not renew on a Fixed Rate therefore Customer was properly charged for a Variable Rate As a result, a refund is not due However, as a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate with Viridian Energy.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***.Warmest Regards,*** ***
***

Complaint: ***
I am rejecting this response because: It does not correctly characterize the agreement with the business or provide assurance that the agreed upon refund will be issued I have responded directly to the business as per the below:
"Dear *** ***,
I am writing further to the below response that
you provided to the Revdex.com. First, let me thank you for
your prompt response
If you will scroll down, you will see the email
correspondence I have had with *** in your customer service group. As
you will see, the arrangement as per *** is that I would receive a refund
prospectively, not retrospectively. Accordingly on August 6, I forwarded
*** my *** bill for July, and requested a refund of $88.32. (I
attach another copy of that bill for your reference). Having heard
nothing from ***, on August 13, I sent *** a follemail. Having
still heard nothing from ***, on August 21, I called the customer service
number and asked to speak with ***. I was told that he was unavailable
and that he would call me back. When I did not receive a call back by
mid-day on August 22, I contacted the Revdex.com
In any event, I hope that you will be able to
assure that this issue is resolved both for July and for August (when my bill
becomes available). As indicated in my August email to ***, I have
calculated the refund for July at $
I look forward to your response and to
resolution. If there is anything else you need, please let me know
Regards,
*** ***
I am also again attaching a copy of my most recent bill for reference
Sincerely,
*** ***

Horrible scam, they lure you in with special marketing rates/offers and then they more than doubled their rates compared to our previous provider ***DO NOT SIGN UP!!!

April 1,
Customer Name: Vicencio,
jan marisse
Complaint
ID:
class="MsoNormal">Subject: Initial Company Response
We acknowledge receipt of your complaint with the RevDex.com on 3/27/14, and apologize to you for any inconvenience that you
may be experiencing at this time
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days
We appreciate your business and look forward to serving you
again
Sincerely,
Viridian
Compliance