VitaminSea Seaweed, LLC.

We now consider this matter closed.  Should you need additional assistance, please reach out to;  [redacted]

We do apologize for the issues you have experienced and have issue you a full refund.  For further assistance please email;   [redacted]  should you have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Made multiple attempts with customer service technicians, and multiple fails.  I just want my 30-day no questions asked refund.  Please view attached documents.  I've submitted all the requested info, again (login info, etc). So they can see for themselves it doesn't work. I've gotten no response since. going on day 3 of last contact.  I'm thinking it'll drag on pass August [redacted] so they can say I passed the 30 days. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Their refund policy is misleading. There is no real tech support. They misrepresented their product. I want my money refunded immediately.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello Customer, Our records indicate that you were refunded on July [redacted], 2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The product has been frozen "retrieving data" for 4 weeks. No refund has been made despite 2 notices from the company that a refund was due me and would be provided.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, Please contact our Senior Risk Management Supervisor to resolve the issue at this email: [redacted]

Thank you for responding, however, we are unable to post the necessary information that you need to this forum.  In order for us to properly assist you, please contact the supervisor directly at; [redacted] or ###-###-####

We do apologize your not completely satisfied with the software.  Your refund has already been issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

I have emailed [redacted] as requested.  I have not received a response.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  At this time, I have received a...

refund in the form of a check but have not cashed it.  With all the issues I have had with this company, I will not be 100% satisfied until I have cashed the check and it has cleared with the bank. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They want me to continue troubleshooting  an issue that has already been addressed by 2 different technicians and still their product does not work. I do not have time to continually troubleshoot this issue for an undetermined amount of time or times. I simply need my money refunded as the product does not work as described and or advertised. Emails from the 2 technicians I dealt with can be forwarded if requested. I have saved all communications after the issue began. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for reaching out to us and I do apologize you are experiencing some issues.  We would like to assist you one-on-one with the Technical Support Supervisor, as I am sure we will be able to resolve the issues.  Kindly email;  [redacted]  for immediate...

assistance.

Hello,  Your refund has been issued and your account has been closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:The company still refuses to refund my money, I e-mailed the address and continue to get a run around. DO NOT DO BUSINESS WITH THIS COMPANY! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We do apologize your not completely satisfied.  For further assistance, please reach out to;   [redacted] for the necessary assistance you need.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I accept that they will not refund my money. However, I also asked that they remove my information from the software's control panel. My mobile phone is no longer showing under the device list (good), but I am still able to actually log into the software's control panel (see attached screenshot). I want my information completely removed and have no further access to the license I purchased, so that I am no longer able to even log in.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We do apologize you are not completely satisfied with the software.  After further research, we do see that you contacted our support desk on 3/**, we replied on 4/* requesting additional information from you to service your issue which we never received a response.  You also...

submitted a request on 4/**/16 which was also responded on the same day, 4/**/16.   You indicate you are unable to receive the social media information, however, we informed you that the device must be rooted in order to receive these features.  We are more than happy to assist you with whatever issues you are experiencing.  Kindly reach out to our senior support supervisor directly at;   [redacted] for immediate assistance.

Hello [redacted]  I'm sorry to hear about this error! Both of your refunds have been issued, have a great day!

We do apologize you are not completely satisfied with the software.  We have issue you a full refund and deactivated your account.  Should you have any questions or need assistance, kindly email;  [redacted]