VitaminSea Seaweed, LLC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Yes, moving this to a private setting is fine with me, you have my email address and my phone number. I will have the device with me today from 6:30pm until 7am  Last time I uploaded an update, it made the program work WORSE.  I can show you on my cell phone bill that there were 47 text messages sent/received. I can also so you where there were 333 messages deleted an never appeared on my dashboard.  You may contact me from 6:30 today to help fix this issue. Sad that it has taken over a month and a report to the Revdex.com to get someone to actually help me.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for reaching out to us!  After further review of your account we do see that indeed the software was installed and data is in your control panel.  The application could stop transmitting for several reasons out of our control.  Possibly the end user changed there...

settings, updated the operating system, no wifi, no cellular service, updated firmware or possible conflict with an app that was installed after the monitoring app installed.  For these reasons which are out of our control, the issue will be addressed and software needs to be reinstalled.Your license key never expires so there is no urgency to reinstall the software now.  For further assistance, kindly email;  [redacted] for immediate assistance.

Hello,Should you need any assistance, we are here to help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Our records indicate that you have spoken to a representative today regarding your issue and it has been resolved.

Thank you for reaching out to us.  We do apologize for the oversight. We issued you a full refund.

Dear Customer,  we do apologize that you are not completely satisfied with the software.  However, you are not eligible for a refund as the license key has been activated.  Kindly reach out to our senior support supervisor for immediate assistance at;  ...

[redacted]

Dear Customer,  We have provided you with supporting documentation regarding your refund request.  We now consider this matter closed.

Dear Customer, Our refund policy clearly states if you activate your license key no refund is due. Please follow the link below to review our refund policy: [redacted] Activation of license key or data uploaded to your account. No refund will be due if...

the license key is activated or if any data from a device is uploaded to online account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted] 
[redacted]...

**
[redacted]  My issue is now resolved. The company has refunded my credit card the total amt they attempted to take.So for now I believe the issue is resolved. Thank you for your consideration and help.Sincerely[redacted]
Sincerely,
[redacted]

We do apologize you are not completely satisfied.  We have issued you a full refund and deactivated your account.

Hello, We apologize for the inconvenience, you have been refunded in full for $129.97.  Best regardsILF Mobile Apps

Hello,  After further researching the issues you are having, I see that indeed the software has been installed and all available features are working.  We are more than happy to assist you with any additional issues you are having.  Kindly email the support supervisor at:  ...

[redacted]  for assistance. Regards.ILF Mobile Apps Corp.

Hello,Thank you for the opportunity to assist you and are truly sorry you are not completely satisfied with your purchase.  After researching your claim, we are able to see that the software was installed correctly.  Because of frequent upgrades by cell providers and OS developers, it is...

sometimes necessary to install upgrades of our program for the features to operate correctly.We are confident in our software and would be more than happy to assist you with your software that has already been correctly installed.  Please contact our Senior Technical Support Supervisor directly at: [redacted] and she will assist you immediately with your issues. Thank you for the opportunity to address your issue.Best regards,Customer SupportILF Mobile Apps Corp.

We have emailed you a receipt confirming the refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I do apologize you are not standing behind your product and refunding my 69.99.  Email photos and videos are unavailable and not accessable. I want a refund.  Shipping Method: Standard GroundItems Shipped
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,  Your refund was processed on February **, 2016.  We confirmed with the payment processor that indeed it was refunded.  Kindly contact your bank to confirm receipt.  For further assistance, please email; [redacted] for immediate assistance.

Hello,Please be sure to install the latest update to the target device. You can do that here:[redacted]

Hello,We are more than happy to assist you.  Please reach out directly to:   [redacted] for immediate assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]