Vivint Solar

Vivint solar contacted the customer on 5/30/and re-emailed a copy of their signed Lease Agreement and Lease Disclosures signed and dated by the customer on 1/18/and 2/2/respectivelyVivint solar previously compensated the customer regarding the internet service dispute, which was the
agreed upon resolutionDuring phone communication on 5/30/the customer was adamant in their demand for cancellation and was not open to other negotiations with regards to resolution. At this time the customer is requesting a resolution that is not with in the terms of the agreement entered into on 1/18/2016.

Vivint Solar is still working on a solution to this issueDelays are expected during the holidays, but prompt attention to this customer's concerns will continue until a solution is found

Derek, a Vivint Solar technician is scheduled to be at the home tomorrow 4/12/with an afternoon arrival window Both the production issue and the vibration concern will be investigated further With further information provided regarding the referral, we can investigate further into this concern also Once the results from the visit have been gathered, discussion of further resolution will be had with our customer.

Vivint Solar contacted the customer on 4/via email in regards to the complaint. Vivint Solar will remain in communication with the customer regarding the complaint to come to an agreed upon resolution.

Vivint Solar has been working with the customer within the terms and conditions of the agreementCustomer has requested that we communicate through the Attorney Generals officeVivint Solar has sent a response to the AGs office and is currently waiting for a response

Complaint: ***
I am rejecting this response because: The business states that I provided completed transfer documents however, I have stated each time I have spoken to a representative of Vivint Solar that I did not sign any documentsWhen the "documents" were provided I questioned why the signature on the document did not match mine and why the signature appeared to be altered with no response from VivintAdditionally, in it's response the company states that they are continuing to work with me for a resolution, but the last correspondence I have from MrJ***, the manager at Vivint that I was originally working with who attempted to intimidate and threaten me with his prior employment as a police officer, whose management refuses to respond to multiple inquiries even after I notify them that I no longer feel comfortable working with MrJ*** as he has attempted to intimidate and threaten me, was received less than hours ago and recommended I seek legal counsel as Vivint will not be attempting to resolve this matter any longer. "Rico J*** Oct (day ago) to me Mr***, We appreciate your response to our emailAfter conferring with our Legal department regarding your account, and given your current position regarding the resolution of your requests, it does not appear that we will be able to reach a resolution at this timeWe welcome you to consult with legal counsel for adviceOnce you have done so, please send us notification so that our legal department may be in contact with your attorney."Additionally, multiple executives at Vivint solar, including CEO David B***, Dan B*** Chief Legal Officer, EVP & Secretary, T*** White Senior VP, Human Capital, Dana R*** Chief Financial Officer, and Bryan C*** Chief Operating Officer have physically blocked my email address in response to my attempted communications regarding the conduct of MrJ*** and his attempts to intimidate and threaten me into accepting Vivint Solar's attempt to defraud me.The company did not address my questions when I called them for over a monthThey did not address my questions when I spoke to management in the "executive resolutions department"They have blocked my email address when I attempted to contact chief executive officers within the company regarding illegal activities being perpetrated by their management staff and refusal of senior management to investigateAnd ultimately, they failed to address the concerns of this complaint in their response
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to me As I stated from the beginning Contacting you The Revdex.com Utah and Revdex.com Boston, and Harvard Law Attorneys, What Vivint Solar has done and caused me nothing but distress and grief since the beginning with the lies, deception and all the 93A factors along with all I wrote, said and contacted all of the above, and also being on the television news and front page of news papers, there are no terms and conditions as far as I am concerned because I was deceived all along, while Greg H*** said I could read the contract for to just initial or sign before I went to lady's room and kitchen and could read it when I came out of the rooms because I told him I was feeling sick so..Greg H*** said I could SHRED IT if I did not agree to it and I read nothing nor received no hard copy as promised and Greg H*** took off and ran out of my home as I CHASED after him trying to get him before he got into his car and refused to give it to me, said I didn't need it as I was chasing him and Greg H*** floored his car going miles an hour on my residential street where children and elderly live and I called him several times and said I didn't need the copy or need to see it and said he would give it to me and never did so I never to this day have a original hard copy of it which is against the law, along with all else Vivint Solar has done to me, lied to me, high pressure sales tactics, saying I would get in trouble by the government if I didn't go solar etcetcetc Greg H*** ran with it before I read it as he promised I could and could SHRED it if I didn't agree to the terms and conditions after I came out of the lady's room in my home for I was not feeling well at that time which I stated that to him and he was well aware of thatIf I was feeling well, there is no way I would have agreed to anything and yes, the paperwork what ever it was would have been SHREDDED IMMEDIATELY! As stated, Harvard Law has sent a demand letter to Vivint and also to remove all the solar panels and equipment that belongs to Vivint, and again, Vivint Solar thinks they are above the law, which they are NOT
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am not sure what communications MrScott D*** is referring to, but our last response is the same as todays responseNo one has answered my question as to whether or not I can be FORCED to subscribe to an "Auto-Pay" scenario through my bank or credit card company.As I have stated, I do not now nor do I intend to have any of my debts paid through such a p rogram. Furthermore, I demand that I receive a proper Billing Statementin a timely fashion, so that I can pay my debts by personal check. The Vivint Company is absolutely not responding to these basic requestsThey continue to insist thatI subscribe to their "Auto-Pay" program before I can have access to a monthly billing statementThis seems absurd and possibly illegal to meIs there anyone at the Revdex.comwho can advise me about my rights as a consumer? As far as I am concerned, if they cannot bill me in a fashion, they (Vivint) can come and remove their equipment from my homeThe sooner, the better
Sincerely,
*** ***

Vivint Solar does not guarantee Federal tax credit amountsInformation regarding the tax credit and where to obtain information regarding the tax credit was included in the Solar Purchase Agreement (SPA) as well as the loan documents sent to the customer by Mosaic.

Vivint Solar apologizes for the misunderstanding that occurred between the customer and the sales representativeOur contract terms are explicit and exist to ensure customers are aware of all terms listed thereinIn the event there are miscommunications during the oral presentation between the sales representative and the customer, the contract is in place to ensure the customer is properly informed of the agreement they are entering into. It is the customers responsibility to read the contract in its entirety before signing the agreement. Section 3(e) of the signed Solar Purchase Agreement states: " WE DO NOT WARRANT OR GUARANTEE (i) THE AMOUNT OF ENERGY PRODUCED BY THE SYSTEM FOR ANY PERIOD, (ii) ANY COST SAVINGS, OR (iii) THE EXISTENCE OF OR PRICING ASSOCIATED WITH ANY NET METERING PROGRAM, OR UTILITY OR GOVERNMENT INCENTIVE PROGRAMUTILITY RATES AND UTILITY RATE STRUCTURES ARE SUBJECT TO CHANGETHESE CHANGES CANNOT BE ACCURATELY PREDICTED "We have attempted to contact the customer to help them set up their online account center for monitoring purposes.The customer is also welcome to call into request assistance with the online account center at 877-404-Option As previously stated to the customer we are more than happy to look into the referral bonus inquiries given the customer can provide documented proof of the alleged promises.

At this time, we have been reaching out to the customer via phone and working with the town inspector to get the inspection closed out with the customer's utility company We will continue to reach out to keep the customer informed

Vivint Solar has assigned a specialist, who has attempted contact by phone and email on 11/The customer called and emailed on 11/6, however the specialist was not able to take their call at that time, so we attempted contact today, 11/9, but again we were only able to leave a voicemailWe will
continue to reach out to the customer each week until we come to a resolution that is within the terms and conditions of the agreement.

Vivint Solar spoke with the customer by 10/and will work toward a solution that is beneficial for both parties

Complaint: ***
I am rejecting this response because: it seems like Viviant Solar does nothing unless the Revdex.com requests that they do something, and I feel that if I respond yes that Viviant Solar will continue to do nothing and my wife, my kids and I will be left with a leaky and moldy roof above our headsUntil this problem is 100% taken care of, I WILL pursue every course of action that I am legally allowedViviant has left me and my family to suffer for over a month with flooding issues and leaks in my roofThey have left my wife and I to suffer financially, and they have not lived up to the promises they have made, and they're employees a NOT helpfulViviant has wronged me and my family in every way conceivable
Sincerely,
*** ***

Local office has reached out the the customer and made an appointment for September 30th to come and complete a service on his home.

Vivint Solar's specialist reached out to the customer to provide a progress reportWe are still attempting to have an appointment scheduled to address the system issue, and it has been labeled as a high priorityThe PPA agreement has been emailed to the customer as well, so they now have a copy on fileWe are in communication the customer's sales representative to get more information as to what happened, and what was discussed We are still pending the results, and Vivint Solar will be providing constant updates as we gain more information

Vivint Solar is currently in communication with the customer regarding the complaintWe have mutually agreed upon a resolution within the terms of the agreement

Vivint Solar spoke with the customer on January 22ndWe do not see cancellation as an option, however, Vivint Solar will continue to work with the customer until their concerns have been addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar removed the solar system on 7/for repairs to take place We will work diligently to schedule panel re-installation at the customers convenience once roof repairs have been completed