Vivint Solar

Complaint: ***
I am rejecting this response because: my system is now producing 1/of the power it did a year ago so obviously the previous bills were either wrong and I was way over charged or there is still an issue with the system that needs to be addressedHave again tried contacting local Vivint solar reps with no response
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:This is NOT a misunderstanding at all, in any way shape or form, no misunderstanding at all. Please see my below messages and explanations what took place as to not repeat the case all over again & what I was told & sold upon questioning & raising concerns about this contract that was forced upon me. “A contract can be vitiated if there are any illegalities within it, if it is unsigned, if there are any errors, if it has been signed under duress or is misrepresentative in any way, shape or formWhat are the vitiating factors in a contract? There is: Misrepresentation, Mistake, Duress, Undue Influence, Illegality”
Sincerely,
*** ***

Vivint Solar has been working with the customer to come to a resolution within the terms and conditions of the agreementA site survey has been scheduled to verify if the new home is capable of supporting the systemSeveral factors are considered when pricing of the relocation occurs, some of
these include distance from the original home, labor costs, new permits and inspections among other factors.

Vivint Solar previously addressed this matter with the customer and they have been made aware of their Contractual agreementThe customer is requesting something that is not within the Term of the Power Purchase Agreement

Vivint Solar reached out to the customer on 2/via phone and left a voice messageVivint Solar also reached out to the customer via email on 2/in an attempt to get in contact with the customer to address their concernsVivint Solar will continue to reach out to the customer in an attempt to
resolve their concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar has attempted to reach the customer to resolve their concerns but has not yet heard back

Complaint: ***
I am rejecting this response because: I am waiting to see what they present. So far, I have
not seen them living up to any part of the agreement they made with me. Every step of the way there have been mistakes, lies, delays and misleading information.I am not closing this out and am still anticipating ending this contract
Sincerely,
*** ***

Vivint Solar attempted to contact on 06/23/A voicemail was left, asking the customer to return our callVivint Solar will continue to try and contact the customer to resolve their complaint.

Vivint Solar attempted to contact the customer via phone on 6/8/2018, resulting in a voicemail and a follow up emailVivint Solar will continue to work with the customer toward a resolution within the terms and conditions of the Power Purchase Agreement

Vivint Solar is currently in communication with the customer regarding the complaintWe are working on an agreed upon resolution within the terms of the agreement.

Complaint: ***
I am rejecting this response because:How and when are they attempting to contact me? I called I think it was last week several times in one evening until I got too tired to
stay up any longer and that was around 10:PMJust ask them, pleaseHow is it they are trying to accomplish this "Contact" maneuver? I resent that and find it insultingI keep reaching out to them, only to be ignored with "I am away from my desk but I will get back to you"When? How? Not to mention I just got my usual professional notification of monies owedYes that was sarcasmIt could not get any less professionalThey are dragging this out until one of us, you or me, foldsThey just might make it, cause I grow weary of the same old lineWe are trying to contact the clientLawyers play that game, well Vivint isn't all that bad at it eitherI guess to years of bantering should do it!
Sincerely,
*** ***

Vivint Solar emailed the customer the requested information on 04/03/We emailed the requested information again today, 04/06/18, to ensure receiptThe email sent today included both the email address listed on the account and the email address listed in this complaintWe are happy to answer any questions or address any additional concerns the customer may have

Mr*** was made aware of damage to his roof after an installAfter hearing his complaint Vivint Solar did perform an evaluation. After the evaluation it was concluded that Vivint Solar was not at faultMr*** was not in the agreement with the assessmentAs a reaction to Mr
***'s dissatisfaction we offered, that if he would like to find an Independent 3rd party to do an evaluation he was welcome to submit their findings and Vivint Solar would take that under reviewMr*** insisted that he did not want to work with a contractor. In being proactive, Vivint Solar contacted another contractor to do an evaluation for Mr***As a result of the damage being minor, Vivint Solar has offered to have the repairs done At this time the repairs have been completed for Mr***.

Vivint Solar has attempted to reach the customer, leaving a message asking they return our callWe will continue to try and make contact with the customer

Vivint Solar is working to get the contractor on the job site to proceed with the process of making the necessary repairs We will continue to address the situation with urgency and progress should be made shortly

Our company has again attempted to contact the complainant without successWe would very much like to do anything that we can to help resolve their concerns, and we ask that they contact our corporate office at their earliest convenience

Vivint Solar has reached out to the customer to discuss their concerns and a specialist has been assigned to work with them directly through this processThe Specialist and the customer have spoken and have a plan of action set to come to a resolution within the terms and conditions of the
agreement.

Vivint Solar is working with the local Utility company to obtain Permission to OperateAdditionally, Vivint Solar has come to an agreement with the customer regarding compensation.

Vivint Solar has been in contact with the customer working toward a mutually agreed resolutionThe customer has been assigned to a representative from Vivint Solar to work with directly on thisAn appointment was also set for a technician to go out to the homeThe assigned agent will work with
the customer until all issues have been addressed