Vivint Solar

Complaint: ***
I am rejecting this response because: Vivint Solar has been "working on a resolution" for monthsUntil an acceptable "resolution" has been presented to me I do not want this dispute closed
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The company has contacted me but has yet to offer me a concrete resolutionLast contact was on Thursday, November 19thI am still waiting to hear back about my desired resolution.
Sincerely,
*** ***

Vivint Solar has spoken with the complainantWe are currently reviewing the claim, and have advised the complainant that we will follow up with them regarding their request by the end of business on 09/01/

Vivint Solar contract terms are explicit and exist to ensure customers are aware of all terms listed thereinThe customer previously acknowledged that he was aware of the % escalator, prior to signing the Power Purchase AgreementThe customer claims that there was not a misunderstanding however, this contradicts his previous statements as the customer knowingly signed the Power Purchase Agreement with the 2.9% escalatorVivint Solar does not intend on amending the contract terms, and cancellation is not approvedBased on the information herein Vivint Solar requests that the Revdex.com close this complaint, as the customer is requesting something that is not within the terms of the agreement

Thank you for reaching out to Vivint Solar We are a sister company, having started under Vivint Smart Home, that provides solar energy solutions We recommend contacting the customer care department for Vivint Smart Home regarding your concerns or visiting their website There you
will be able to enter your concerns

Complaint: ***
I am rejecting this response because it took my email to Vivint Solar directly with Revdex.com compliant listed for anyone to contact me Vivint Solar has contacted me to
work towards a satisfactory resolution but the work still need to be completed and a satisfactory compensation for my distress and frustration is still to be worked out This is still pending in my view
Sincerely,
*** ***

Vivint Solar must perform the necessary inspections on the system to ensure it meets the city code We sincerely apologize about the lack of scheduling options but these are the appointments available between the city inspector and the Lead Inspection Technicians with Vivint Solar We are committed to working with you to ensure that all is handled in a timely manner and are ready to work to schedule the appointment's when our customer is also ready We understand schedules can be busy this time of year We are here willing, and ready to work with our customer however we can to accomplish the final steps that need to be accomplished to receive permission to operate the system

Vivint Solar was able to schedule an Electrical Service Change with Green Dot SolarWe will continue to work with our third party to get the system operational.

Vivint Solar is currently working to arrange an animal guard install appointment with our customerThe total cost of guards has been calculated out to $306.15, an invoice has been emailed to our customer and an appointment will be scheduled upon the invoice being paid The credit concerns
will need to be addressed with the receiving utility company, looking through the solar system's production history, the system has been producing very well, and is consistently producing the amount it was designed to produce.

Vivint Solar reached out to the customer to discuss their complaint via telephone on 3/Vivint Solar is currently working with Fleet Performance to get the compensation amount sent through ACHVivint Solar and the customer will be in constant communication in regards to compensation.

Vivint Solar attempted to contact the customer on 06/23/17, to inform him that we have agreed to install the requested Animal Guards, and to get the installation scheduledThe customer was not available, so a voicemail was left requesting he return our call to schedule the installationVivint Solar will continue to try and contact the customer to get the installation of the Animal Guards scheduled

Vivint Solar has spoken with the customer and come a satisfactory resolution

After reviewing our online monitoring portal, Vivint Solar has determined that the system at their home is operating normallyIn order to investigate things further, we have scheduled a visit to the home that will take place on Wednesday, 12/We will be able to determine whether or not our
system is communicating properly with National GridA specialist has been assigned to work with this customer, and they have reached out and spoken with themWe are currently waiting for the customer to email their bills in for analysis, and once that takes place, the specialist will review everything and contact the customer on or before Tuesday, 12/Vivint Solar will remain in weekly communication with the customer until a resolution, that is within the terms and conditions, is met.

Complaint: ***
I am rejecting this response because: We are still negotiating with Vivint and have not come to a resolution yetI wish you had a response that said that we need more time rather than only reject or accept the business response
Sincerely,
*** ***

Vivint Solar was able to provide repairs to the customers homeCustomer has expressed concerns with the after initial repairs were madeVivint Solar has reached out to a third party contractor to satisfy the concerns of the customer.

Vivint Solar has contacted this customer and is working diligently toward resolving the issue

Vivint Solar called and emailed the customer on 2/16/18, leaving a voicemail, with a proposed plan of action

Complaint: ***
I am rejecting this response because: I received a phone call and email on Decfrom Vivint I was told that they would "look into it" I have not heard back I feel like they have had ample time to look into this, as I made my complaint in Octand the fire happened a year agoI am still waiting for resolution
Sincerely,
* ***

Vivint Solar is working with a local, licensed contractor to provide another opinion on the
cause of the roof leakThe customer will also be sending in their utility bills for review from which point we can work with our customer to determine an agreeable resolution for both parties that is also within the terms of the agreement

We have reached out to the customer and are working on resolving her issues She is working to provide us
with the paperwork necessary for us to assist her The paperwork initially provided was illegible and the customer will be sending a clearer copy The customer's case remains open until we are able to come to to an amicable resolution within the terms of their signed agreement