Vivint Solar

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution regarding Roofing repairs only is satisfactory to me
Other repairs (fence, stucco to Nside of home) are in progress
Sincerely,
*** ***

Vivint Solar is currently in communication with the customer regarding the complaintVivint Solar and the customer have come to an agreement in regards to a resolution to the roof repairs.

Complaint: ***
I am rejecting this response because:The customer service person DID NOT take care of the auto paymentI DID! It would be nice for once if the truth was told instead of liesOnce again, this has been going on for months and all I get are empty apologiesEach time I talk to anyone at the so called "customer service" all I get is "reading of a script" How about trying to understand my frustration of having to deal with this same situation for months? There is no concern for the fact that it has taken this long to get this issue resolved for the moment until next month when their system won't be able to complete the transactionThe amount of time that I have to spend dealing with this substandard customer service is ridiculous considering the fact that all they do is ensure information is entered for an accountIt does not have to be correct information just informationOne of the so called customer service people entered my credit card numbers in wrong resulting in more of my time being wasted.I got a called from the manager in charge of the level customer service which was a complete waste of my time considering all she did was offer the same empty apologies and tell me that the service person took care of entering the credit card info and setting it up for autopay. ONCE AGAIN, I DID THAT MYSELF....JEREMY DID NOTIt bothers me when a person takes credit for something they did not doI don't want a person have they number of completed tickets or calls based on a lie.FYI...I have filed a complaint with the Maryland AG office against VIVINT solar, they like to know when businesses are not treating veterans properly.//signed//
*** ***

Complaint: ***
I am rejecting this response because:
They have had over a year to contact the customer and on numerous occasions have called or emailed me and asked me to contact the customer
This is unacceptable and they need to remedy the situation immediatelyThis is their problem not mine and I refuse to be harassed further because of their incompetenceThis is far from professionalThey called me again the other day, if this is how they do business then they should not be allowed to continue to do business at all,
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I am awaiting an overnight letter that addresses all three credit
agencies stating I did not authorize a credit checkI filed a police report due to the deceptive practices / statements of the field representativeI gave the police a copy from Equifax that my credit report was pulled without my authorizationI did not supply a social security number in order to pull a reportTheir vendor knocked on my door under the guise of working in concert with my electric company for a roof surveyWhen I told him my husband would not be home until 1/30/he left and said he would call meHe then rang the bell and stated " what is your date of birth " he was on the phone and said his office needed my DOB to " confirm " I owned the house in order to do a roof surveyI want the letter sent to me via fed ex stating I never authorized any credit checkI have given Tanner from the company the phone number to the Linwood police station to verify a police report was madeI was a victim of identity theft and that the police can confirm their employee pulled an unauthorized credit report

Vivint Solar does have a signed Prospective Customer Consent Form which is only for the authorization of the credit check What was signed on Cody's phone initially was only to check of our prospective customers credit history Once the credit history is obtained we can provide a quote
for solar panel installation

In order for Vivint Solar to address the PGE NEM
billing issue, we have asked the customer to send us the PGE NEM summaryVivint Solar has temporarily removed the customer from auto-debit billing until issues have been resolvedWe have a technician scheduled for August 31st to service the system and once we have verified that the system is operational and reporting we will be able to address the bills

Vivint Solar has contacted the customer and was able to resolved all current complaints

Complaint: ***
I am
rejecting this response because: we have provided Vivint with my cell number and my husbands cell number, as well as my email and my husbands email and there has been no contact made on any of the methods of communication. I want a call from Vivint by the end of business day with the detailed information of our case manager and the status of our compensation request
Sincerely,
*** ***

Vivint Solar is currently in communication with the customer regarding the complaint. Vivint Solar has approved an estimate for Akamai Roofing to complete roof repairs on the property where the roof leak is located. Vivint Solar is currently in communication with the contractor Akamai
Roofing to determine exactly what panels need to be uninstalled before the work can begin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because it is evident in the Vivint Solar response to the original Revdex.com complaint that the
company refuses to take responsibility for it's ineptitudeFurthermore, I
feel their response is most disingenuous, due to the fact Vivint Solar solicited their solar system to an elderly person suffering from dementia and Alzheimer disease over year ago, and then never hooked up their systemThey're no
longer owners of the residence-I own the subject propertyThe original signer of the solar energy contract
does not even know what solar energy is anymore, -let alone who Vivint Solar is,
nor do they know where the contract they signed is. I was denied
a copy of the contract (which spans years) by Vivint Solar and therefore have never been able to read the very contract for which I am bound toThis is because, "I am not the person who signed on the contract"Yes, the
system was ultimately turned on and reported to be in working order as of LAST NIGHT (09-15-2015), which is far more than year after the
actual solar panels were installed onto the roof of the residenceRequests:I request a copy of the original Solar contract as requested.I request the 1+ months bill (which sent to me Sept 4th) to be rescinded, as no services have been rendered in the months invoiced, since confirmation of the system activation occurred 9/15/
Sincerely,
*** ***

Vivint Solar does currently have an open case in regards to the home damage There is a current ongoing investigation into the situation, a second damage assessment will need to be performed at the home by a Vivint Solar technician before further resolution can be determined

We were able to schedule a Saturday appointment for 9/to accommodate to the customer's scheduleAll system issues were resolved at that time and we have submitted their accounts to be reviewed to check for potential over billing that may have taken placeThe assigned specialist has been in contact with the customer and provided this update, and they will follow up with the customer no later than 10/with the results of the reviewWe will continue to monitor their system's performance and reach out to the customer when issues arise

Vivint Solar attempted to contact the customer via phone on 6/8/2018, resulting in a voicemail and a follow up emailVivint Solar will continue to work with the customer toward a resolution within the terms and conditions of the Power Purchase Agreement.

Vivint Solar has spoken with the customer regarding their complaintWe have agreed upon a satisfactory resolution

Vivint Solar has contacted the customer on 7/6/leaving direct contact information to be reached for assistance to resolutionVivint Solar is currently awaiting necessary part to be replaced to arrive from manufacturer.

Complaint: ***
I am rejecting this response because: Vivint solar still doesn't address directly my complaint
Sincerely,
*** ***

Vivint Solar has spoken with the customer and scheduled an appointment for November 7, to troubleshoot and rectify the issuesWe will remain in communication with the customer until their concerns have been addressed and resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am still not happy with the business response or the productHowever it seems this as far as I can go with this at this time.
Sincerely,
*** ***