Vivint Solar

We have called our customer and were unable to get through to a voicemail or live person while calling We will continue attempting to get in contact with our customer

Vivint Solar attempted to contact the customer via phone on 05/10/2018 and 05/11/2018, we left a voicemail each time We emailed the customer requesting a callbackVivint Solar is currently investigating the complaintVivint Solar will continue to reach out to the customer to resolve
his concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar has remained in constant communication with the customer and as of 8/has determined a mutually agreed upon plan of action to address the customer's concerns

Complaint: ***
I am rejecting this response because, the company misrepresented their company and did not abide by the contract to design a energy efficient plan for my home and has not abided by the contract in providing an adequate service
Sincerely,
*** ***

Vivint Solar has spoken with the Customer, and we are working towards a resolution

Vivint Solar spoke with the
customer on 7/The Customer confirmed that our Customer Service department was able to help them with their online account center so they could access their invoiceVivint Solar is currently working with the customer to come to a resolution within the terms of our agreement

Vivint Solar has contacted the customer regarding their complaintThe compensation requested will be expedited to the customer's address on Thursday

The manager reached out to *** the day the complaint was submitted, if ever *** has concerns, he has the information to contact the manager directly***'s system became operational before the complaint was submitted, however the utility company didn't notify us until 4/17/Supervisor
reached out to *** 4/27/to follow up and *** stated there are no concerns to resolve at this point

The customer informed Vivint Solar that they were not satisfied with the offer we made for ResolutionVivint Solar is currently reviewing the customers most recent request for compensation, and will communicate our decision to the customer as soon as one has been madeWe anticipate a decision within the next 5-business days

Vivint Solar has been working with the customerThe system has been serviced and Vivint Solar is now working with the customer to address the billing concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** * ***

Vivint Solar has reviewed the account thoroughly and is unable to assist the customer with the claims held against the Sales RepresentativeThe Sales Representative cannot recall making any agreement with the customer outside of the Solar Purchase AgreementIf the customer can provide a copy of such agreement, then Vivint Solar will further assist the customer to ensure that all promises by the sales representative are fulfilled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIF Vivint DID in fact discuss the inappropriate conversation between their representative and myself and coach him in what should have transpired, then I'm satisfied with the outcome That specific representative is NO longer on my case, which is what I requested I appreciate the willingness of Vivint trying to correct an awful and VERY unprofessional situation
Sincerely,
*** ***

Vivint Solar is working to regain communication with the systemThere was a Service appointment completed on 06/09/At this time we are waiting for the system to update, so we can determine if we have regained communicationThe customer currently has a credit balance on their accountThe
credit was applied in April 2017, and has remained on the account as the customer has not been billed since thenVivint Solar will continue to work to resolve the customers complaint.

Vivint Solar has assigned a specialist to work directly with the customer, and they have made contact with themWe are in the process of scheduling an appointment and things are being expedited as much as possibleAs soon as an appointment is set, the assigned specialist will reach out to the
customer to confirm everything, and ensure it goes through smoothlyWe will remain in constant contact with the customer, providing weekly follow ups, and come to a resolution that is within the terms and and conditions of the agreement

Vivint Solar has requested an invoice from the customerOnce the invoice has been provided to Vivint Solar, we will be able to proceed with the next step.

Vivint Solar has spoken with the customer and resolved all outstanding complaints to the customers satisfaction.

We have reached out to the customer regarding their complaint.We will be working with the customer regarding the referral amount that was discussed with them.

The customer's compensation has been submitted today and will be printed and sent on Thursday