Vizio

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Vizio has asked me to pay a $fee to pay for the technician to come in and replace parts on the television and they will cover the cost of the parts This is ridiculous for the simple fact that they are not positive that this will resolve this issue I asked via email to know how effective this solution is when it came to repairing the other models of this TV and was ignored I asked what the parts are so I could research to see what others who have taken Vizio up on this offer have to say, my request was ignored with this response: "The warehouse will send all parts to the technician that is needed for the repair Once the terms and conditions are returned back we will send this over to the Technician and they will contact you in 5-business days, any questions on parts he receives can be answered by him at that time." Basically I have to agree to paying this before I get anymore information from them The first lady I spoke to on the phone regarding this fix was very pleasant and easy to deal with The second one however has been nothing but difficult That would simply be like calling a mechanic and telling them your vehicle is making a noise, unless they look at it, they cannot tell you the issue However, with this case it is slightly different as there has been so many complaints on this model of TV having the same problem as I have They should be able to at least tell me how effective this is and they refuse Unless they want to replace the TV, I am completely UNSATISFIED with this There is ZERO reason for this TV to be experiencing it as it still in excellent condition and has never been handled poorly.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Due to the fact I have not recieved a replacement device that works correctly and is of any use to me as of yet also I am not closing out this issue till I get a unit worth the two no call no show delieverys that waisted a day away from work and for a person to be there a 2nd time I need an upgrade at this point or a refund of my money spent.I do have two emails confirming delievery but no one ever showed up on ethier day and this replacement is still in California.] Regards, [redacted]

I am only accepting this response because vizio did contact me and stated they will offer me a recertified televisionDepending on if this tv is in new condition when it is received as promised, I may contact Revdex.com againThank you Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted]

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the Better Business Bureau’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction, a representative from VIZIO has made several attempted to contact the complainant to further discuss this complaint; however, we have not been able to reach the complainant at this timeVIZIO will attempt to contact the complainant again in an effort to try and to come to a resolution regarding this complaint At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO Blu Ray Player in question in this complaint has been out of warranty by approximately year and months A copy of VIZIO’s warranty canbe viewed online at http://www.vizio.com/warranty VIZIO has been unable to reach the customer regarding this matterThere is nothing further that VIZIO can offer the customer at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

[redacted] has taken care of this As a recommendation, it might be beneficial to contact [redacted] and other vendors of such to not publish online warranty information, which can possibly tarnish your company's brand name Just a tip from a consumer

The business is still working on providing me with a resolution (exchange my TV for a different model)I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI will provide a rebuttal statement to re-open the complaint if the issue has not been followed through or if there are new issues.Regards, [redacted]

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyVIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warrantyAccordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO,Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe business has performed this action and, I will consider this complaint resolved Regards, *** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO cannot fully investigate this complaint without additional information from the customer VIZIO has been unable to reach the customer regarding this matter VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1) Proof of purchase or receipt for the VIZIO Product and Serial number of the unit (2) Pictures of the purported issue with the VIZIO Product (3) The customer’s name and phone number that was used when the customer initially contacted VIZIOAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectNon-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action will not resolve my complaint until I have my manual in my hands! For your reference, details of the offer I reviewed appear below Visio has 100's of, what appear to be unresolved, complaints against them on lineThey seem to promise to resolve a problem and then do nothingI had a call from a Vizio Repand she said she would send out my manual and she also took the information to register my TV, but until I actually have confirmation of that registration and the manual I will NOT consider this matter closed! Regards, [redacted] ***

To Whom It May Concern: VIZIO, Inc (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction, a representative from VIZIO has attempted to contact the complainant to further discuss this complaint; however, we have not been able to reach the complainant at this timeVIZIO will attempt to contact the complainant again in an effort to try and to come to a resolution regarding this complaint At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years A copy of VIZIO’s warranty can be viewedonline at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price to assist the customer in replacing of their VIZIO product]This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television free of charge This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowSomebody called from vizio and left messageThere was no offer to resolve the issue Regards, [redacted] ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.VIZIO has been unable to reach the customer regarding this matter VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIOPreviously VIZIO had determined that the VIZIO television in question suffered a non-manufacturing defectIn theinterest of providing customer satisfaction VIZIO would like to offer the customer a replacement VIZIO television at a discounted priceAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer At VIZIO, thequality of our products is very important to us We rely on andappreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

TV has developed a bright spot in the screen, right above a stand, which suggests a manufacturing issueHowever, because I'm unable to capture an image of it, they refuse to replace the unitIt is also past the return window for the place of purchase ( [redacted] ***), so I'm now stuck with a flawed, and undesirable, televisionCustomer service was completely unhelpful in this regard, refusing to do anything because they couldn't see the issueI took several photos, with multiple cameras, along with video, sending them the photos that best represented the issue, though these photos were mediocre at best in showing the issueI was just unable to get a good photo of the problem

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe tv was purchased new around Christmas 2013, it was supposed to be a high end tv yet in January it failed, frustrated with VIZIO's response at the time I took it down and boxed it up hoping to have it fixed although VIZIO customer service when I called yet they told me it was out of warranty and there was nothing they could doFast forwarding to present, I was cleaning my garage out and the tv being in my garage brought back old angry memories so I went online and found out the issues are known far and wide by VIZIO for this particular tv model and an extended year warranty was given out which I knew nothing about because I was never notified of that resolutionI purchased the tv new at [redacted] ***, I have looked high and low for my receipt but cannot find it, as I recall it may have been provided back to VIZIO during the first go around or left on a scanner by accident when it was scanned to send the receipt onThe fact remains no product is worth $for only months of use only to fail and be told I am on my own while others with the exact same problem had theirs repaired under full warrantyI turn it on, the back light and sound are there but no picture, I have gone through hours of extensive troubleshooting to no avail, it is time for VIZIO to make this right for me as a consumer of their product as well being that it is a well know issue for this particular model, I will accept a repair or a replacement but I am not going to throw away a $tv even though I believe that is what is expected by VIZIO for this matterIT would be like buying a new car, driving it miles and junking it, it is a totally unreasonable solution! The tv has been sitting in its original box since January with no resolution Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me if the technician can fix the television I will wait for the business to perform this action and, if it does with satisfactory results, will consider this complaint resolved Regards, [redacted]